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Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.As Field Marketing Manager, you will be responsible for increasing acquisition, adoption and engagement for Amazon Business Enterprise Solutions with senior decision makers in the Commercial Sector. You will partner closely with Sales and cross-functional Marketing teams to deliver strategic marketing programs including content, campaigns, events, and sales enablement. You will strategically plan and execute the most effective and efficient marketing mix to maximize marketing driven pipeline opportunity. To be successful in this role, you will work seamlessly with senior stakeholders in Amazon Business and pan-Amazon teams such as AWS to align and implement strategies. We are looking for an individual with broad experience in designing and delivering Integrated Marketing Campaigns. This includes expertise in field marketing motions like executive engagement programs, 3rd party trade shows, webinars and digital marketing. This role also requires skills in strategic thinking, relationship building, and problem solving. The individual will thrive in a fast-paced, deadline-driven environment, have impeccable attention to detail, and will have a track record of on-time delivery of projects. If you’re looking to join a dynamic, growing team in a high-impact role, then we can't wait to hear from you!Key job responsibilities • Deeply know and advocate for the customer: Who they are, their pain points, where and how we can reach them, and the value proposition that we can uniquely offer to delight them as we meet their needs. • Develop and execute Integrated Marketing Campaigns (IMCs) to reach and engage these senior decision makers.• Design and deliver field marketing motions like Executive Engagement Events, Webinars, Trade Shows/Conferences, Sponsorships and Email.• Manage relationships with internal Marketing, Sales, Finance, Operations, Sales Enablement, and Product stakeholders, as well as external agencies and partners.• Drive robust and detailed measurement and reporting processes.About the teamOur team vision is to establish Amazon Business as the most recognized and loved strategic partner for smart business buying for CPS (Commercial, Public, Strategic) organizations, globally.Our mission is to drive acquisition, activation, adoption, and engagement of Amazon Business to prospects and customers. Through tailored content and experiences, we demonstrate the value of Smart Business Buying across organizations of all sizes to accelerate progression across each stage of the CPS customer stage model. This role will lead marketing for the Travel & Hospitality vertical within the Commercial Sector. BASIC QUALIFICATIONS- 3+ years of professional non-internship marketing experience- Experience building and optimizing multiple, simultaneous marketing campaigns- Experience managing or working within cross-functional marketing and creative teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Field Marketing in B2B organizations- Bachelors Degree or equivalent ...

We are looking for an exceptional Senior Business Intelligence Engineer to help build out actionable and insightful metrics for both internal and external stakeholders. The goal of these actionable insights is to give our internal stakeholders a holistic view in to how policies connect to our customers and to help our customers better understand their advertising on Amazon. To succeed in this role, you will have strong technical acumen and extensive experience in developing reporting, BI, and data warehouse solutions. The ideal candidate will be a self-starter, comfortable diving deep, and making data driven decisions with a strong customer focus. Key job responsibilities· Develop a deep understanding of Advertising's vast data sources and know exactly how, when, and which data to use to solve particular business problems.· Conduct deep dive analyses and translate requirements into effective data visualizations and analytical solutions· Imagine and develop new ways to present data that adds value and insight· Proactively identify projects and analyses that help improve Ads Customer Trust, including defining metrics and goals.· Partner closely with other Tech, Product and Data engineering teams on the day-to-day execution of analytics, projects and initiatives About the teamCustomer trust is everything at Amazon. Our Advertising Trust organization develops policies, and builds the systems, which ensure customer trust in advertising. With a growing advertising technology business, and hundreds of thousands of active self-service advertisers across the globe, this organization is vital to ensuring we can scale while maintaining and ensuring strong customer trust. Leveraging AI, we build systemic solutions that ensure advertising adherence to the complex regulatory, legal, regional, cultural and customer expectations in over 30 countries.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience writing complex SQL queries- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Amazon Web Services is seeking an analytical and results-focused individual to develop Account Based Marketing (ABM) Programs for top Enterprise customers. This role requires an individual with demonstrated experience in driving successful ABM programs, securing alignment with various cross-functional global sales and marketing stakeholders, and creating processes and resources that will enable our Field and Partner Marketing counterparts to execute ABM campaigns independently. The Account-Based Marketing Manager role will hold four main responsibilities. This includes driving short-term ABM at-scale pilots that deliver results and demonstrate impact, developing the long-term strategy for distinct cohorts of priority customers, and aligning with the Global Campaigns team to implement ABM programs at a Global scale. The Account-Based Marketing Manager will also be responsible for enabling and educating Field Marketing, Partner Marketing, and Sales teams to support and run ABM at-scale programs, as well as developing and managing an ABM response mechanism which helps open doors and accelerates deals with priority accounts. The successful individual in this role will be collaborative, passionate, customer-centric, and a data-driven ABM practitioner who knows how to leverage 3P/1P purchase intent signals, effectively report on program effectiveness, and apply insight and intuition to determine the right pivots in strategy, pilots, and plan. Position may be located in Seattle, San Francisco Bay Area, New York, or Austin, TX.Key job responsibilities• Lead 36-month Account-Based Marketing strategy for a subset of priority Enterprise customers.• Drive multi-channel (i.e. paid media, email, events, and sales outreach) ABM campaigns which leverage 1P and 3P account-based intent/interest signals, in coordination with cross-functional teams• Enable Field Marketing teams across Geos to apply scalable ABM programs to prioritized account sets, while providing ongoing support and guidance.• Manage external agencies to design, execute, and support ABM campaigns and tactics.• Work with other cross-functional marketing and sales teams to drive customer engagement and effectively report on results • Collaborate with marketing and sales operations to establish and improve marketing technology, process, and reporting capabilities which support a more account-based marketing approach.• Provide insightful inputs into regular inspection mechanisms (i.e. Weekly/Monthly/Quarterly Business Reviews) while ensuring we are meeting program milestones and providing stakeholders/leadership visibility into program success and/or learnings. About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams ...

Inventory Planning and Control (IPC) science is seeking a passionate machine learning scientist working in one of its team locations (NYC, Austin or Bellevue) to build the next generation AI-driven decision making systems. IPC owns the core decision models in the space of Buying, Placement, Capacity Control and Planning. Our models decide when, where, and how much we should buy, flow, and hold inventories in our global fulfillment network to meet Amazon’s business goals and to make our customers happy. We do this for hundreds of millions of items and hundreds of product lines worth billions of dollars of world-wide for both our retail and selling partner business. Our systems are built entirely in-house and operate at various scales, from real-time decision system that completes thousands of transactions per seconds, to large scale distributed system that optimizes the inventory decisions over millions of products simultaneously. IPC is also unique in that we are simultaneously developing the science and software of inventory optimization and solving some of the hardest computational/operational challenges in production. Our team members have an opportunity to be on the forefront of supply chain thought leadership by working with some of the best product managers, scientists, and software engineers in the industry.Key job responsibilitiesThis particular role focuses on building and experimenting the frontier technologies in deep learning and reinforcement learning to decide the inventory flows across Amazon's global fulfillment network for hundreds of millions of different products. This role requires superior logical thinkers who are able to quickly approach large ambiguous problems, turn high-level business requirements into mathematical models, identify the right solution approach, and contribute to the software development for production systems. To support their proposals, candidates should be able to independently mine and analyze data, and be able to use any necessary programming and statistical analysis software to do so. Successful candidates must thrive in fast-paced environments, which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon's strategic needs.A day in the lifeIPC science is at the center of Amazon’s supply chain. In this role, you will have the opportunity to work with partners and stakeholders from Amazon’s retail, selling partner and operation departments worldwide. You will understand their challenges and pain points, and help develop solutions that improve how Amazon manages inventory in our global fulfillment network. To implement your solutions, you will work closely with our in-house product and engineering teams. Your work will have high visibility and impacts to Amazon’s business operation.About the teamIPC science team contains a large group of scientists with different technical backgrounds, who will collaborate closely with you on your projects. Our team directly supports 8 functional areas, developing and maintaining various decision optimization and prediction models behind the scene. We promote experimentation and learn by building. We often seek the opportunity of applying hybrid techniques in the space of Operations Research and Machine Learning to tackle some of our biggest technical challenges.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in building machine learning models for business application- 1+ years of practical machine learning experience- 1+ years of hands-on predictive modeling and large data analysis experience ...

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! As an Applied Scientist on this team, you will: - Be a strong contributor to Machine Learning; lending effort within this team and across other teams.- Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience.- Drive end-to-end Machine Learning projects that have a high degree of ambiguity, scale, complexity.- Build machine learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models.- Run A/B experiments, gather data, and perform statistical analysis.- Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving.- Research new and innovative machine learning approaches.Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate.Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding.Team video https://youtu.be/zD_6Lzw8raE BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.What we do:The Infrastructure Orchestration team builds services and tools that orchestrate processes surrounding managing and protecting infrastructure in Amazon. As an infrastructure services provider, we own the services and tools that Amazon uses to turn hardware into capacity that service teams across Amazon run their business on. What we do matters; every customer who uses Amazon's products is supported by the computing infrastructure we provide and we provide a way for customers to get the capacity they need and for the business team to responsibly manage growth and cost. Our products are used by internal software teams, we focus on minimizing the operational burden that other engineers experience when managing their infrastructure.What you will do: You will lead a team of talented engineers as they migrate to more modern services and improve our customer's experience by providing more capable APIs. Your top priority is to ensure you are developing a great organization, raising the bar on our software development practices and the customer experience using our tools. You will coordinate with other managers on the team to deliver tools that work seamlessly across the various disciplines in AWS.Why we need youAmazon and Amazon Web Services are growing at an incredible rate, inventing new technology to improve the life of our customers. At this scale we are constantly stretching the elasticity of the the cloud. Our mission to help make it easy for internal software teams to grow while working with other infrastructure and AWS teams to meet these needs. You will lead a team of talented engineers to deliver this end to end workflow and collaborate with your customers - including other developers, business partners, and finance teams. You will work with other engineers who have a passion for learning new technology and making your customer's lives better.We want your passion for making an end-to-end product. While we are doing a lot of automation here, you will be asked to solve problems at every layer of the stack. You will share your experiences with an organization that is eager to learn.Why you’ll love it: You’ll see all aspects of the Amazon business, from our Retail websites to our digital products to the inner workings of Amazon Web Services. You’ll work with massive data sets. You’ll improve the agility of our technical teams. You’ll be part of a growing, fast paced, and fun team. You’ll have ownership, not just responsibility; and you’ll define and execute processes to deliver both savings and productivity for AWS and Amazon.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 5+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

Business Analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods. Amazon is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The ideal candidate will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun.The complexity of research and skills for a Business Analyst is well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for maintaining front end code using Python, SQL, HTML, Java, and R, or other similar coding languages. Proficiency in the aforementioned languages is not required, but an ability to be a quick learner and gain proficiency is required for a successfully candidate. This role will have high level visibility due to the nature of the toolsets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities- Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.- Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.- Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.- Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.- Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.- Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.- Supporting cross-functional teams on the day-to-day execution of the existent program implementation.- Generating complex queries to dive deep on process issues- Innovating to improve customer experienceBASIC QUALIFICATIONS- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders- Bachelor's degree or equivalent- 3+ years of business analyst, data analyst or similar role experience ...

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!Key job responsibilitiesAs a highly experienced and seasoned science leader, you will apply state of the art natural language processing and computer vision research to video centric digital media, while also responsible for creating and maintaining the best environment for applied science in order to recruit, retain and develop top talent. You will lead the research direction for a team of deeply talented applied scientists, creating the roadmaps for forward-looking research and communicate them effectively to senior leadership. You will also hire and develop applied scientists - growing the team to meet the evolving needs of our customers.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

The Amazon Devices & Services organization is seeking a Sales Account Representative to drive revenue through inbound business opportunities. In this role, you'll convert qualified leads into successful bulk device sales across our entire product portfolio including Echo, Fire TV, Fire Tablets, and Kindle. You'll work directly with businesses looking to leverage Amazon devices to transform their operations, enhance customer experiences, and drive digital innovation.The ideal candidate brings a unique blend of sales execution and operational excellence, combining hands-on sales experience with backgrounds in sales operations, program management, and product management. This combination enables them to not only drive revenue through the sales funnel but also systematically improve the underlying workflows and processes that support scalable growth.Key job responsibilitiesAs Sales Account Representative, you will own the full sales cycle for inbound opportunities, from initial contact through deal closure. You'll qualify leads, develop compelling proposals, negotiate terms, and close deals while maintaining high customer satisfaction. You will continuously evaluate and enhance our lead handling processes to maximize conversion rates and drive efficiency in our sales motions. A key focus will be analyzing the sales funnel metrics to identify bottlenecks, develop strategies to improve conversion rates at each stage, and partner with product managers to build and execute a roadmap for funnel optimization.A day in the lifeIn this dynamic sales role, you'll split your time between three core areas: direct sales development, internal collaboration, and performance optimization. Daily activities include evaluating sales opportunities, conducting discovery calls, and presenting tailored device solutions to prospects. You'll work closely with product managers, engineering teams, and support staff to secure approvals and resolve customer inquiries. The role requires maintaining accurate pipeline data, analyzing conversion metrics, and implementing improvement strategies. Success depends on your ability to match customer needs with appropriate solutions while continuously optimizing sales processes through data-driven insights and cross-functional teamwork.About the teamThe Devices & Service Channel Sales and Distribution team is a dynamic group driving innovative sales strategies beyond traditional retail channels. Our diverse team includes Business Development Managers, Account Representatives, Sales Operations specialists, and Product Managers working collaboratively to identify and capture untapped market opportunities. We focus on establishing unique sales channels that complement Amazon's standard e-commerce and retail presence, reaching new customer segments and driving incremental device sales. Our team's entrepreneurial spirit and strategic approach help expand Amazon's device users through non-traditional sales avenues and partnerships.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 4+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- Experience in business-to-business selling or equivalent- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience translating customer needs into business requirements- Experience working with legal, product, and internal business owners to reach mutually beneficial agreements- Experience with MS Office Suite, CRMs (Salesforce) and other systems ...

The AWS Intelligence Initiative program is hiring cleared builders for a unique opportunity to work with some of the best and brightest engineers and technical leaders. Builders undergo an intensive 3-6 month training and development program to learn about operational culture, enhance their technical skills through a hands-on job path curriculum, to obtain a holistic view of our technology, dedicated mentorship, and support from our program’s alumni. We are seeking highly motivated builders who are focused on learning operational excellence and troubleshooting complex system operations, interested in building an understanding of Linux, networking and general knowledge of cloud services. Upon graduation from our program, builders grow into engineering roles as part of the AWS Region Reliability organization. Region Reliability is the cornerstone of continuous engineering improvement by driving efficiencies across AWS through innovation, automation, and operational excellence. This new organization was created to drive consistency in operational practices across AWS, reducing duplicative efforts and refining and accelerating operational excellence and best practices for AWS Amazon Dedicated Cloud Regions to provide a simpler experience for our customers and AWS Builders.In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You are learning to execute on well defined technical implementations following a Standard Operating Process and learning from more experienced builders around you. You will build a general understanding of operational risks and learn how to avoid taking unnecessary risks. After gaining technical experience you may begin to identify operational concerns and resolve or escalate concerns in a timely manner.This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You will become an AWS Services platform diagnosis, response, measurement, and automation expert. You will support and simplify the operational scalability that sustains the platform's insane growth. You will measure your success and it will be visible.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.10012Key job responsibilitiesThis position is perfect for you if you:- Would like to gain a deeper understanding of AWS service teams, capabilities, and functionality.- Regularly seek simple ways to approach complex issue or processes.You will have the opportunity to:- Explore the inner workings of AWS and how its services communicate.- Engage other AWS engineers world-wide to deploy, configure, and troubleshoot 150+ services.- Express your creative, innovative ideas to make our team even more awesome!- Provide invaluable support to the U.S. Intelligence Community.A day in the lifeAs an ADCE Associate, you will be learning how to play a crucial role in ensuring the smooth and efficient operation of our AWS infrastructure. Your primary responsibility will be to execute a defined set of operational tasks on a schedule, and learning how to identify any ineffective processes or technical implementations that may be hindering performance, availability, or maintainability. You will learn how to understand operational risks and avoid taking unnecessary risks. You will work with more senior engineers that identify operational concerns, and gain familiarity with how teams are responsible for resolving, mitigating, or escalating them in a timely manner. Supporting mission critical workloads involve being present in a Remote Managed Facility (RMF) 5 days a week to execute on your assigned tasks. Over time you will gain the ability to execute on narrow, well-defined workflow processes and become familiar with the application of available tooling. An ADCE Associate will learn to resolve most straightforward blockers by leveraging existing runbooks, and effectively communicate any issues that may arise to peers and leaders. On this team, you may also learn how to identify the root cause of issues and ways of how to provide feedback to workflow owners. You will grow into understanding strong operational and troubleshooting skills, as well as the ability to work independently on defined tasks and collaborate effectively with cross-functional teams.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- 1+ year/s work experience requiring a security clearance- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

The Devices and Services Security team is looking for a passionate, talented, and inventive Senior Applied Scientist with a strong deep learning background, to secure the development of industry-leading Generative AI systems.As a Senior Applied Scientist with the Devices & Services Security team, you will lead the development of novel algorithms and modeling techniques to advance the state of the art with Generative AI systems. Your work will directly impact our customers in the form of products and services that make use of vision and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate development of security solutions with multimodal Large Language Models (LLMs) and Generative Artificial Intelligence (Gen AI).The Devices and Services (D&S) Security team works to ensure that Amazon devices and services are designed and implemented to the high standards required to maintain and enhance customer trust. The team develops security technologies for builder teams, performs penetration testing, and handles and tracks incident responses to resolution. The team is responsible for defining and executing on the security and privacy requirements for the entire organization.A day in the lifeDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- PhD, or Master's degree and 6+ years of applied research experience- 3+ years of building machine learning models for business application experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning ...

AWS is one of Amazon’s largest and fastest growing businesses, serving millions of customers in more than 190 countries. We use cloud computing to reshape the way global enterprises use information technology. We are looking for entrepreneurial, analytical, creative, flexible leaders to help us redefine the information technology industry. If you want to join a fast-paced, innovative team that is making history, this is the place for you.AWS Finance Analytics and Science Team (FAST) is responsible for many of the key functions needed by the AWS global sales organization, including building and operating the data resources that provide the AWS sales organization with insights into all areas of business performance. The successful candidate will be an expert with SQL, ETL (and general data wrangling), and have exemplary communication skills. The candidate will need to be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail. The candidate will know and love working with business intelligence tools and can partner with customers to answer key business questions.Key job responsibilities· Work with business customers to gather requirements and deliver complete data analytical solutions· Learn why customers are asking for data and what their underlying questions and business goals are· Own the design, development, and maintenance of ongoing metrics and analyses used to drive key business decisions· Recognize and adopt best practices, including data integrity, accuracy, and reliability, as well as documentation· Drive data democratization throughout the organization, enabling others to self-serve their data needsBASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers, we want your help.We are seeking an experienced Account Manager to join the Pickup and Return Points team, supporting our growing network of multi-family Apartment Lockers. In this role, you'll be responsible for managing relationships with Property Manager customers, proactively identifying and implementing customer-focused enhancements, and driving process improvements across our locker network. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role, you'll have the opportunity to work with a wide variety of partners that include national and franchisee locations.Key job responsibilities- Serve as the primary point of contact for assigned Property Manager customers- Build and maintain strong relationships with key stakeholders at each property- Conduct regular check-ins and performance reviews with customers- Proactively address customer concerns and escalate issues when necessary- Identify opportunities for operational enhancements across the locker network- Develop and implement process improvements to increase efficiency and customer satisfaction- Create and maintain standard operating procedures (SOPs) - Prepare regular performance reports for internal stakeholders and customers- Analyze data to identify trends, opportunities, and potential risksA day in the lifeDay to day responsibilities include collaborating with internal teams to streamline workflows and reduce manual effort, communicating with Property Managers and proactively addressing their needs, monitoring and reporting on key performance indicators (KPIs) related to the Locker network, and developing and implementing strategies to improve property manager, driver, and resident experience.BASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience in client or vendor facing roles with a focus in relationship management and negotiation skills- Proven track record of building and maintaining strong customer relationships ...

Amazon is looking for world class scientists to join its AWS Fundamental Research Team working within a variety of machine learning disciplines. This group is entrusted with developing core machine learning solutions for AWS services. At the AWS Fundamental Research Team you will invent, implement, and deploy state of the art machine learning algorithms and systems. You will build prototypes and explore conceptually large scale ML solutions across different domains and computation platforms. You will interact closely with our customers and with the academic community. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists.This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language ...

Come be a part of a rapidly expanding global business. At Amazon Retail Stores, we are passionate about building solutions and we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail developing innovative solutions to help our customers thrive. Bring your insight, imagination and a healthy disregard for the impossible. Key job responsibilities- Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment- Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges- Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption- Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsBASIC QUALIFICATIONS- BA/BS degree or equivalent work experience- 3+ years of relevant sales experience- Demonstrated track record of successfully identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of successfully positioning and selling solutions to new and existing customers and market segments ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Are you excited about developing state-of-the-art Deep Learning, Computer Vision and GenAI algorithms and designs using large data sets to solve real world problems? Do you have proven analytical capabilities and can multi-task and thrive in a fast-paced environment? Do you want to build a foundation for your career after your Master's or Ph.D program at an industry-leading company? You enjoy the prospect of solving real-world problems that, quite frankly, have not been solved at scale anywhere before. Along the way, you’ll get opportunities to be a fearless disruptor, prolific innovator, and a reputed problem solver—someone who truly enables machine learning to create significant impacts.Amazon One under AWS provides innovative biometric identity solutions for customers, offering seamless, contactless palm-based authentication with the same on-demand scalability, reliability, and machine learning expertise that drive Amazon services. Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more startup than big company. We're seeking an Applied Scientist with the ability to apply generative AI and other machine learning techniques to conceptualize, promote, and execute cutting-edge solutions for previously unsolved challenges. As an Applied Scientist at Amazon One, you will bring AI advancements to build foundational models for customer-facing identity/biometrics solutions in complex industrial settings. You will be working in a fast-paced, cross-disciplinary team of researchers who are leaders in the field. You will take on challenging problems, distill real requirements, and then deliver solutions that either leverage existing academic and industrial research, or utilize your own out-of-the-box pragmatic thinking. In addition to coming up with novel solutions and prototypes, you may even need to deliver these to production in customer facing products. About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language ...

Are you interested in building and scaling the Amazon Launchpad program to elevate new and innovative brands selling on the Amazon online store? Amazon Launchpad's mission is to support entrepreneurs by providing resources, expertise, and creative marketing to help showcase and deliver innovative products to our customers. If you live for these kinds of challenges, we've got the job for you!We are seeking a customer obsessed, data oriented Business Analyst to work on the Amazon Launchpad team. As a Business Analyst, you will help develop an analytic platform to drive deep dives, provide insights into the health and state of the Launchpad program. You will build dashboards and reports that support both retrospective and proactive reporting for the program. You will own the design, creation, and management of large datasets. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and performant data solutions, and gain a deep understanding of key datasets.Key job responsibilities* Design and execute analytical and reporting projects in collaboration with business teams, data engineering, finance, other business analysts and specialists.* Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format* Define the business problem and solution approach autonomously with limited guidance.* Proactively identify opportunity areas for deep dive investigations and future program development.* Analyze and validate data to ensure high data quality and reliable insights.* Write concise documents communicating results to stakeholders and visualize data to drive decision makingAbout the teamAmazon Launchpad's mission is to support entrepreneurs by providing resources, expertise and global support to help showcase and deliver innovative products from small businesses to millions of Amazon customers.Mentorship & Career GrowthWe have a vision for and commitment to your personal success. Whether your goals are to explore new concepts or take on bigger opportunities, we'll help you get there.BASIC QUALIFICATIONS- 3+ years of business analyst, data analyst or similar role experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Bachelor's degree in finance, data analytics, mathematics, statistics, engineering, or related technical or quantitative field ...

We are looking for a talented attorney to fill the role of Associate Corporate Counsel supporting Real Estate and Construction projects for our Operations (logistics), Physical Stores, and GREF (corporate workplaces) businesses. We need someone who has the ability to proactively manage multiple workflows and work cross-functionally across global teams.As part of the Real Estate Legal team, you will be responsible for supporting the real estate portfolios of multiple business teams within Amazon. You will have transactional drafting and negotiating responsibilities on deals and will provide legal counsel and contract interpretation to business team members on a daily basis. Transactions range from standard contracts to complex, bespoke, high value agreements. You will structure, draft, and negotiate agreements, provide asset management support of the existing real estate portfolios, manage outside counsel, and advise internal business clients. In addition, you will help develop, implement, and manage process improvements across the team, resolve legal issues that arise in existing commercial relationships, and handle pre-litigation legal disputes and inquiries.The successful candidate will need excellent oral and written communication skills as this position involves direct contact with principal business owners. Flexibility, sharp organizational skills, a self-starting work ethic, and keen attention to detail are desired. You will also possess the ability to work both collaboratively and individually with peers, team members and executives and other stakeholders throughout the company, complete a high volume of transactions and projects quickly with little guidance; prioritize well and react with appropriate urgency to persons, situations and events; demonstrate sound judgment even in ambiguous situations; think creatively and be proactive in solving problems that affect people within our team, other related groups, and client populations; and an ability to look around corners, anticipating the team’s needs. BASIC QUALIFICATIONS- 2+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience in private practice or in house experience at a technology company or equivalent- Experience managing multiple projects and meeting aggressive deadlines- Experience drafting and negotiating a variety of real estate and construction documents (i.e., leases, lease amendments, purchase and sale agreements, easements, development agreements, AIA/prime agreements, work orders, etc.) ...

At Amazon, we are excited to offer graduate students the opportunity to launch into big careers with limitless possibilities. We know searching for a full-time role is as much about finding a company where you can picture yourself being successful as it is about finding the right role. We look forward to meeting you and your classmates this year. As we get to know you more, we invite you to get to know us better.Visit www.amazon.com/about to:- Learn more about our businesses by reviewing Press Releases on our Investor Relations site, Letter to Shareholders, and the first letter shared in 1997, which is included in our annual report each year.- Learn more about Amazonians and follow us on Facebook, Twitter and LinkedIn.- Learn more about our commitment to our communities, diversity and military veterans.- Learn more about our headquarters in Seattle as well as where we operate around the world.Senior Retail Vendor Manager (VM): Amazon is looking for a passionate candidate with the proven ability to build strategic, long term business relationships within the Amazon Stores organization. The candidate will be responsible for monitoring and reacting to industry trends, within a determined Amazon Stores retail business, and own the top and bottom lines of the P&L. They will develop selection and categories, deliver innovative growth solutions and work with internal teams to deliver the best customer experience. The candidate must be a thoughtful, high-energy, self-starter, with strong business acumen, acute analytical skills, and the ability to work with teams internally and externally. The candidate must thrive in a fast-paced, data-driven environment. The candidate will work with vendors of all sizes – and must have the leadership presence and communication skills to represent Amazon at all levels of these organizations. They will need to be able to work across multiple internal teams, at high levels of leadership, to address customer experience issues within the category. The candidate must also possess strong analytical acumen and be comfortable drawing metric-based conclusions while applying a customer centered lens to decisions.Key job responsibilities- Creates long-term category strategies that drive topline growth- Partner closely with operations, supply chain, marketing, advertising, finance, and product management to drive the business- Develops and implements action plans based on deep-dive analysis of input metrics- Drives customer and business opportunities to deliver long-term strategy for multiple sub-categories- Owns the relationship with strategic vendors, including negotiations to deliver top- and bottom-line category growth- Owns the Retail P&L for multiple categories; develops plans that drive revenue and margin improvement for the business- Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple categories- Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflictsAbout the team- Most roles for this position will be located at Amazon’s company headquarters in Seattle, WA or Arlington, VA. Successful applicants will be expected to relocate to their team location upon starting at Amazon.- Role and team placement are based on business needs and as Amazon continues to grow and flex, we are looking for candidates who want to own, build and impact the customer experience rather than are tied to a specific role or team.BASIC QUALIFICATIONSAre 18 years of age or older.Graduated in the last 24 months or currently enrolled in MBA program at the time of application with anticipated graduation dates between December 1, 2024 and Sept 30, 2025.3+ years of full-time industry work experience, which occurred between graduation from your undergraduate program and prior to starting your MBA or master’s program, OR 3+ years of military work experience prior to starting your MBA or master’s program. ...

Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM’s), Sales and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.In addition, your responsibilities will include, but will not be limited to, the following: - Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues - Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback - Performing deep dive analysis on USG / Enterprise customer accounts and billing statements - Educate customers on reporting options, alerts and budgets. - Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers - Working with customer support peers around the globe to ensure a consistent and high-quality level of support - Driving projects that improve customer interactions with AWS account and billing information - Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement - Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience - Assisting with Enterprise customer communication during AWS critical launches and support events - Assuming responsibility for developing detailed knowledge about AWS specific product and features - Work with AWS teams to drive resolution of issues for customers - Making sure internal knowledge reference pages are updatedThis position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.A day in the lifeAbout AWS AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Associate Degree OR A+ or Network+ or Security+- 1+ year experience in Customer Service and/or Account Management working with high-profile customers- 1+ year of advanced Excel (pivot tables, vlookup and other formulas)- Current, active US Government Security Clearance of TS/SCI with Polygraph ...