VA

The Data Center Engineering Availability team is looking for a Maintenance Ops Readiness Sr. TPM to serve as a technical resource and leader. The builder will serve as a technical resource in the development of maintenance programs for power and cooling equipment within AWS Data Centers. This individual will be responsible for driving large-scale global projects and initiatives that directly impact availability for our customers. They will continually improve existing programs, while at the same time solve new problems. The role will require an individual who is comfortable operating in a highly ambiguous space and can deliver and define solutions to problems. They will be capable of growing and adapting their skill sets as the team scope changes. It will be expected that this individual is capable of writing one to six page narratives on efforts and present, both written and verbal, up to the Director level.This role is for Herndon, VA only and not open for other locations. This is an on-site role.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesOur Maintenance Ops Readiness TPMs are individuals who demonstrate initiative and proactively seek solutions to problems.• Own and deliver large-scale and complex global engineering and operational programs and initiatives that directly impact capacity delivery and availability for our customers.• Partnering with and influence the direction of multiple engineering and operations teams within and outside of AWS to deliver complex/cross-functional projects• Mentor, train, and develop career progression for members of the organization .• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.• Develop, improve, and share operational best practices across the region and with peers globally.A day in the lifeAs a Maintenance Ops Readiness TPM, you will work closely with multiple stakeholder teams to define and implement global maintenance standards for assigned domains. You will work with software development teams to identify and implement automation opportunities, and you will explore opportunities to utilize RCM and implement CBM to your domain.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of analytical, quantitative, communication, and presentations experience ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a (Senior) Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners. Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.A day in the lifeAmazon is looking for a Senior Program Manager in the new Vendor Lifecycle Management team for Global Fleet and Products. This team is responsible for developing a new centralized approach to vendor management in the areas of vendor identification and selection, vendor contract negotiation and execution, vendor onboarding, vendor performance management, vendor risk management, operational excellence and continuous improvement, and vendor offboarding. This role will support development of new processes for evaluating vendor performance, working cross functionally with each program and product team. This role will negotiate new contracts, and amend existing contracts. This role will standardize performance scorecards, develop new dashboards, merging new and existing data streams from our vendors and internal analytics teams. This role will stand up audit mechanisms and support risk assessments of third party vendors. This role will drive continuous improvement and cost efficiencies with vendors. This role will lead monthly and quarterly business reviews with strategic partners and vendors and internal leadership. BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals- Experience with sales CRM tools such as Salesforce or similar software ...

We have an immediate opening for a Project Design Mechanical Engineer in the Herndon, VA area - This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role. As an Amazon Fleet Remediation Project Design Mechanical Engineer, you will lead design projects in operational data centers, that remediate issues, upgrade our existing infrastructure or add new services. You will be the 'go to' engineering resource for these projects and will provide lifecycle support from design through implementation. You will use your electrical expertise to:• Own the design for existing data center upgrades and design-solutions which add data center infrastructure, capacity, improve availability, and/or increase sustainability.• Perform design and equipment submittal review for data centers in your region.• Interface with internal and external data center design engineering teams, server hardware teams, environmental health and safety teams, field engineers, and controls engineers to promote standards that maintain consistency and reliability in services delivered.• Work on concurrent projects, sometimes in multiple geographical regions.• Act as a technical subject matter expert for your given discipline during new remediation projects.• Support construction, commissioning, operations, and turnover.If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Key job responsibilitiesAmazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Fleet Remediation Project Design Mechanical Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:• Possess Strong Engineering Judgement and are able to provide design and recommendations despite uncertainty• Are detail and data oriented with familiarity with design/construction processes• Have experience managing engineering projects and engineering consultants.• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)• Manage design and as-built drawings and documents• Prepare and present progress reports to all relevant stakeholders• Be inclined to get into the field to see things up closeA day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center safety, remediation projects, capacity, and availability, focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.About the teamADC (Amazon Dedicated Cloud) Fleet Remediation Engineering provides engineering designs for data center retrofit and remediation projects at sites supporting the US intelligence community. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s Degree in Mechanical Engineering - 3+ cumulative years of design experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities. ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Amazon has an immediate opening for a Finance Manager to join our Devices & Services Finance and Business Integration team. This position supports and can directly influence the launches for forward and reverse logistics operations in the Amazon Devices business. This leader will work closely with the global financial systems team, accounting operations teams, tax, treasury, and others and represent the accounting organization to various stakeholders. In this role, the candidate will be part of a team that collaborates with business finance and technical teams to deliver world class solutions that are highly scalable, secure, and flexible. This person will have operated successfully in a fast-paced, global, results-oriented environment. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize.Key job responsibilitiesAs a Finance Manager, you will own and manage: You’ll own and manage lifecycle activities from beginning to end (planning, requirements gathering, technology team partnerships, UAT planning and performance, project closing, and stakeholder engagement) for multiple projects simultaneously.Automate: You’ll work on automation projects and lead the coordination of designing processes and tools to make financial statement processes easier and more accurate.Support Expansion: You’ll support the expansion of Amazon business by ensuring implementation of controlled processes to keep Amazon’s financial statements materially correct.Consult: You’ll operate as a valued consultant to partner with many different stakeholder teams across Amazon.Make Decisions: You’ll be an empowered, impactful decision maker who drives the direction of a project to completion.Collaborate: You’ll collaborate with Amazonians of diverse backgrounds.Successful candidates will have deep experience in the following three disciplines – Accounting, Program Management and Finance Systems. Candidate experience should cover financial processes, project management, accounting requirements documentation, process design, and user acceptance testing responsibilities. Demonstrated experience in leading teams to accomplish unusually complex challenges is expected as this is an ongoing requirement for this position.BASIC QUALIFICATIONS- 5+ years of finance or a related analytical field experience- Bachelor's degree in accounting or related field- • 5+ years of experience in program or project management- • Experience managing accounting / finance process improvement and/or technology projects with aggressive schedules- • 5+ years of program/project management experience in a mid-size or large company with a proven record of successful delivery and customer obsession. ...

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit (LEO) satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. This is a unique opportunity to work in the development of a global broadband satellite communication system and make a difference in bridging the digital divide.The Lead, Licensing & Regulatory Affairs – Government Services develops and aligns licensing strategies with business and service availability priorities, manages complex regulatory projects dealing with satellite and spectrum regulations, and identifies potential regulatory risks that may impact Kuiper’s ability to deploy services for our government customers throughout countries around the world. The candidate will work with engineering, business, legal, and policy professionals to execute licensing strategies, identify and support business opportunities, and maintain liaison with national, regional and international telecommunications organizations. He/she will shape regulations affecting non-geostationary satellite orbit (NGSO) communications systems, the access to and use of Ka-band band and other frequencies for satellite services, and other relevant regulations, in collaboration with relevant stakeholders.The ideal candidate will have experience obtaining licenses for satellite systems, to include earth stations / gateway stations, user equipment, spectrum occupancy, and the provision of services to support the requirements of government customers. Additionally, he/she will be familiar with regulatory agencies and frameworks, and be able to assess and, if necessary, improve regulatory frameworks in order to optimize Kuiper services for government customers. The Lead, Licensing & Regulatory Affairs – Government Services will be responsible for educating regulators on satellite and spectrum regulations, telecommunications services, and other issues involved with deploying a global satellite broadband constellation. He/she will engage cross-functionally and collaborate with members of the International Regulatory team to advance objectives at the national, regional and international levels.Key job responsibilities• Develop and execute on the licensing strategies in countries throughout the world to support the requirements of government customers, in alignment with Kuiper technical, business, and customer objectives, and develop the corresponding budget projections for licensing, regulatory, spectrum and other fees.• Secure and maintain the necessary licenses to enable Kuiper services to support the requirements of government customers, and ensure compliance with national regulations, deadlines, and regulatory/fee requirements.• Enhance the customer experience by shaping national and regional policies and regulations affecting NGSO systems, the use of the 20/30 GHz band, and space safety, in collaboration with relevant stakeholders.• Engage in national and regional telecommunications organizations, while maintaining liaison with regulators, relevant industry actors and trade associations in multiple countries.• Identify potential regulatory risks that may impact Kuiper’s ability to deploy services to support the requirements of government customers, and identify strategies to mitigate those risks.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeIn this role, you will be responsible for developing and executing on the licensing strategy for Kuiper to support the requirements of government customers throughout the world. In addition, you will shape national, regional and international regulations affecting NGSO communications systems, the access to and use of Ka-band band and other frequencies for satellite services, and other relevant regulations, in collaboration with relevant stakeholders. You will enable and protect Kuiper’s use of radio frequency spectrum at home and abroad, defining and leading the regulatory agenda to allow Kuiper service. You will collaborate with trade associations, government agencies, multilateral organizations, and other operators to shape rules and regulations in the best interest of our customers, and work in close collaboration with Kuiper business, technical and operations teams to optimize for spectrum sharing and customer experience, as well as with Amazon’s Public Policy, Public Relations and Legal teams to enhance the overall regulatory strategy in priority countries. You will work closely with other regulatory country leads, Technical Program Managers (TPMs), and Kuiper teams to ensure alignment on a country and regional basis, anticipating bottlenecks, and communicating risks clearly to leaders. You will also escalate effectively, remove blockers, and will deliver results across the world.You will report to the Head, Licensing & International Regulatory Affairs and work in close collaboration with other leaders and team members within the Regulatory team and across Kuiper to ensure timely service delivery at scale.About the teamThe Regulatory team enables and protects Kuiper’s use of radio frequency spectrum and satellite orbits worldwide, defining and leading the Project Kuiper regulatory agenda to benefit our customers. We operate globally, engaging with the ITU, regional/sub-regional regulatory organizations, regulatory authorities, and governments. We obtain the required ITU filings and licenses for Kuiper operations, coordinate spectrum, coordinate spectrum use with other satellite and terrestrial operators, and shape/promote space safety and sustainability. We are responsible for licensing of Kuiper facilities and services, and advocate for rules and regulations in the best interest of our customers at the national, regional and ITU levels, working with governments, trade associations, and operators. This team works with the design, operational, and business teams to promote alignment between business objectives, the Kuiper Program of Record, and regulatory requirements and delivery, and we partner with the Legal, Public Policy and Public Relations teams to execute the regulatory strategy.BASIC QUALIFICATIONS• Bachelor’s degree in relevant discipline (e.g., telecommunications). • 5+ years securing licenses for the provision of telecommunications services and ensuring regulatory compliance, shaping national, regional and international regulations for the provision of communications services, and spectrum management in support of government customers.2+ years experience with licensing of satellite and/or telecommunications networks and services, and knowledge of NGSO communications systems. ...

Would you like to help implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to provide a better world for future generations?This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.Amazon Web Services is seeking top industry technical experts to grow our team dedicated to expanding our Builder Tools to dedicated regions. We are seeking a talented engineer skilled in the art of integration who understands the Agile mindset and DevOps philosophies, yet is not constrained by how “things are usually done" and is willing to decompose and reinvent systems, processes, and tools. We're looking for a technical expert for one of the largest compute services on the planet; if you possess that rare mix of depth in Operations, Networking, and Systems Engineering then we are waiting for your application.Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.Apply to meet our talented team and let's see if you are the one that can help us scale to meet the demand of our largest government customers! Become our leading expert on Amazon Web Services (AWS) Builder Tools products and services.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilitiesYou'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become a master at Builder Tools platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth. You will be able to measure your success by its visible impact on the efficiency and effectiveness of government services for our nation.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)- 5+ years of systems administration experience (Linux/Windows or Networking)- 3+ years experience with cloud computing technologies- Experience working with at least one scripting language and troubleshooting from application to network to host- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.A TAM provides consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS. A TAM will work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services. TAMs will consult on architecture, governance, security, and operations, including cost management and other pillars of building on AWS.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations- Biligual in English and Mandarin ...

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilities- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)- Perform rack installs and rack decommissioning within internal SLA- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment- Technical writing to support change management program- Monitor daily work requests and manage to resolution, and execute projects from conception to completion- On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.- Role may support more than one location/site.Physical Requirements:- Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Regularly lift and/or move up to 39 pounds independently- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionA day in the lifeThis role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Technical (Military/Trade School) training or 2+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 2+ years of electrical or mechanical experience- 2+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint)- High school or equivalent diploma ...

Would you enjoy diving deep into, operating, and improving some of the largest software systems humanity has ever built? Do the challenges that come of driving technical, business, and cultural change to improve the reliability, performance, and efficiency excite you?The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions.Amazon is looking for highly motivated Systems Engineers who can balance the day-to-day operations of AWS’ software systems with long-term software engineering to reduce operational toil. We need engineers who enjoy constantly learning and diving deep into the wide range of systems and technologies that make up one of the world’s largest cloud providers.10012A day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About the teamAWS Operations Management (AWSOM) team’s mission is to launch a new offering that will drive security, availability, performance and efficiency improvements to operate AWS Regions globally. We relentlessly remove operational toil through automation to run day-to-day operations at scale. We increase collaboration, bridge development and operations while prioritizing the needs of our customers.AWSOM team’s vision is to own the operational responsibility for all Utility Compute (UC) services in AWS commercial and sovereign regions to free up service teams time to continue innovating quickly for our customers. AWSOM will be responsible for service availability, latency, performance, efficiency, change management and monitoring.AWSOM will also directly influence the experience of our customers through recommending to service teams to build resilience and reliability into the products at the forefront.BASIC QUALIFICATIONS- 3+ years of Systems Engineering, DevOps, Site Reliability Engineering (SRE) or Enterprise Production experience in Linux or similar environments- 3+ years experience operating in a 24/7 production environment.- 3+ years of relevant systems engineering, or systems administration experience using Linux, networking, and storage systems- 2+ years experience in scripting (bash, shell or powershell) ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com that provides a broad set of infrastructure services including computing power, storage options, networking and databases available on demand. We are the leader in cloud computing and our pioneers are embracing innovation, building the future, and making history! The Infrastructure team provides AWS and Amazon.com with the compute, network and data center capacity that are the foundations of the retail and cloud business.Amazon is seeking a motivated and data-driven category manager to support the Americas data center operations space. The candidate should have strong supply chain and procurement skills, analytical and financial acumen , communication capabilities and a hands-on passion to dive-deep into processes used in our data center operations network. Additionally, candidate must have proven skills in managing large-scale supply chain and procurement improvement projects. As a Category Manager, you will create and implement sourcing strategies for at least one services category and collaborate with internal business partners and suppliers to drive efficiencies, reduce risks, and costs for Amazon. You will develop mechanisms and metrics to hold suppliers accountable for performance and delivery. You will drive results through methods that include competitive bidding, negotiating, and analyzing data and market trends for your category. The ideal candidate thinks long term, drives multiple initiatives, communicates appropriately and influences customers and suppliers at all levels. You will be collaborative, but also work with significant autonomy. To be successful in this role you will be highly analytical; think strategically and globally; exhibit curiosity and learning drive; have a sense of urgency to meet customer timelines, succeed in a fast-paced environment; and have a high level of customer focus and business judgement. It will be critical to embrace and model Amazon’s Leadership Principles and have an entrepreneurial spirit. A successful candidate will demonstrate: · Proven experience driving large-scale process improvements resulting in measurable value · High attention to detail including proven ability to manage multiple, competing priorities simultaneously · Ability to think strategically and execute methodically · Demonstrated ability to influence teams to adopt change utilizing smart technologies · Ability to work in a fast-paced environment where ambiguity exists and continuous innovation is desired · Committed to learning and expanding professional and technical knowledge · Demonstrated analytical, financial and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases · Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality · Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape · Ability to see ahead comprehensively and devise a strong plan of action, and ensure execution happens on time, every time · Ability to get things done and produce conclusive, measurable results within time commitments · Strong influencing skillsA day in the lifeAbout AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Informational Technology operations ...

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As Manager, Quality Services you will manage a team of quality service associates. You will be first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. You will monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. You will review associates' performance on regular intervals and ensure productivity & quality targets are met. You will also be responsible for performance management of all the reporting associates.Key job responsibilitiesManage a team (~ 10+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAsEngage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentationUnblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)Raise / handle escalations, perform root cause analysis and implement corrective actionsCollect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actionsIdentify process inefficiencies, make recommendations and influence stakeholders in fixing thoseConnect with team members through regular sync ups like 1-1 and provide performance feedback to direct reportsGuide and mentor team members in their career progressionParticipate in hiring and onboard new team membersA day in the life-Manages a team (~ 10+ team members)- Undertakes task allocation and manage test execution delivery based on schedule or SLAs-Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules -communicate clear status reports and documentation- Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)-Raise / handle escalations, perform root cause analysis and implement corrective actions-Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions-Identify process inefficiencies, make recommendations and influence stakeholders in fixing those-Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports-Guide and mentor team members in their career progression-Participate in hiring and onboard new team membersBASIC QUALIFICATIONS- 2+ years of team management experience- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.- Experience using data to influence business decisions- Experience an operations, project or program Manager directly managing and developing front-line managers- Experience serving as the point of contact for stakeholders ...

Amazon Web Services (AWS) Security is looking for an experienced and self-motivated Technical Project Manager (TPM) to join our AWS Security Operations (SecOps) Risk team. SecOps Risk partners with cross-functional service teams to drive complex and long-term remediation solutions that address complex security risks.AWS is looking for a Security TPM to ensure that our infrastructure operates to the highest standards required to maintain and enhance internal and external customer trust. If you enjoy leading teams of engineers and developers analyzing, engineering, and architecting system services, custom services, COTS products, networks, infrastructure applications, and you are skilled at organizing, driving, and communicating laterally and upwards to management, this position will provide you with a challenging opportunity in solving complex and far-reaching problems. A successful candidate will have a good mix of deep technical security knowledge and a demonstrated track record of successful complex and large scale project delivery.Key job responsibilities* Work in tandem with internal Amazon and AWS service teams to improve internal infrastructure services*Work with security engineers, developers, and TPMs to develop risk mitigation plans and secure architecture designs* Communicate effectively across leadership teams* Influence service teams across Amazon to adopt systems and processes with security best practices* Address bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.* Partner with multiple teams across multiple locations with varying sets of priorities to ensure a timely delivery of the secure solution.* Clarify and drive project commitments as well as establish and maintain clear chains of accountability.* Develop and maintain metrics dashboardsAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of technical product or program management experience- Experience building and evaluating system-level technical design- 2+ years of experience in security architecture, threat modeling, or application security ...

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance. Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Responsibilities include:• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.• Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory• Working closely with partner teams including hardware deployment, Escalation and MeetEx to drive continuous improvement of the customer experience• Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)• Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.• Provide comprehensive technical support to Amazon Corporate employees• Provide end user, Windows/Mac/Linux OS deployment and support• Perform hardware procurement and asset management• Troubleshoot/support LAN and on-site servers via tickets, alerts and change management• Ticket queue management • Handle to completion requests and technical project work• Provide on call-support for Sev1 and Sev2 incidents• Handle escalations from Level 1 support• This position requires that the candidate be a US Citizen.BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma- Experience supporting video conference and teleconference equipment ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As an ICT Design Engineer, you will be part of a global engineering team, comprised of highly effective Architects, Structural, Civil, Mechanical, Electrical, Security, and Control Engineers. At AWS, we're revolutionizing the design of critical communications pathways, spaces, and cabling within our data centers. We're looking for innovative people who can continue raising the bar for our ICT design, accelerating our time to market, and who have a desire for professional growth and continuous learning. In this role, you’ll work with engineers and managers company-wide to develop solutions for the physical layer. Your responsibilities will include developing pathway, space, and cabling designs, along with specifications for construction and permitting. Additionally, you’ll engage with industry suppliers and manufacturers to define product requirements and explore emerging technologies.Key job responsibilities - Ensure timely delivery of scalable fiber optic & copper plant designs and specifications. - Review and approve of ICT pathway, cabling and equipment submittals. - Identify and respond to risks and high-priority issues rapidly and effectively. - Support new technology and design activities that improve infrastructure quality, reduce cost and installation time. - Travel 20+% to review projects and coordinate with onsite personnel and contractors at AWS' Data Centers. - Have fun and offer creative, out of the box solutions.About the teamWhy AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS - 1+ years Information and Communications Technology (ICT) design experience in Mission Critical Environments - 1+ years of experience developing design documentation (plans, specifications, etc.) for construction and/or permitting. - 3+ years of working experience with fiber optic components, cabling, and interconnect products, technologies, and standards- BICSI RCDD Certification or internationally recognized equivalent (e.g. CDCDP, DCDC, etc.) ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Engineering Operations Technicians (EOTs) are Amazon’s front line responders for hands-on electrical and mechanical operations and troubleshooting. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks. This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.Key job responsibilities- Operate and maintain mechanical, electrical, generator, and fire/life safety equipment within the data center - Troubleshoot facility equipment and rack-level events within internal SLAs- Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements- Provide support to Data Center Operations technicians - Perform root cause analysis of equipment failures- Ensure all safety procedures are adhered to while performing work- Write procedures - Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log to include but not limited to temperatures, voltages, currents, etc.- Utilize internal CMMS to manage building workflows and spare part inventory- Supervise contractors who perform servicing or preventive maintenance- Respond to off hour emergency calls per on call rotation for any one of the region’s sites- Fully comply with all physical security procedures and policies - Drive innovation while reducing operational costs in the facilities - Manipulate small wires and objectsPerform the following tasks, with or without reasonable accommodation: - Walk job sites in uneven terrain - Work in extreme climates - Work at heights and from ladders - Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more - Bend or twist the body into unusual positions while working - Push or pull heavy objects into position - Work in noisy environmentsMilitary Ratings/MOSs- Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, FT, MM, MMN, EN, STG, STS, UT- Army: 15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F- Marines: 612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337- Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of maintenance experience on mechanical or electrical equipment- Experience operating electrical or mechanical systems in a mission critical environment (i.e. Data Center, telecom, etc.) and familiar with building management systems (BMS/EPMS)- Current, active US Government Security Clearance of Top Secret or above ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS is hiring a Community Engagement Coordinator to help delivery and execute programs and initiatives for the AWS Data Center Community. This position will be based out of Columbus, Ohio or Arlington, Virginia. We are seeking a dynamic and passionate Community Engagement Coordinator to develop, implement, and manage community outreach programs that strengthen relationships between our organization and the communities we serve. This role requires excellent communication skills, cultural sensitivity, and the ability to build meaningful partnerships with diverse stakeholders. Our team launches long-term, innovative programs that will have a lasting impact in our regions around the world where we work, live, and raise our families. We are obsessed with being good neighbors, and we start with the community and work backwards to represent infrastructure communities inside AWS.Key job responsibilities*Design and execute community engagement strategies and initiatives*Serve as the primary liaison between the organization and community members, groups, and organizations*Coordinate and facilitate community meetings, events, and workshops*Develop and maintain relationships with key community stakeholders, including local leaders, nonprofit organizations, and government agencies*Create and manage communication channels to keep communities informed and engaged*Track, measure, and report on community engagement metrics and program outcomes*Manage community feedback processes and ensure concerns are addressed appropriately*Coordinate volunteer programs and community service initiatives*Maintain accurate records of community interactions and engagement activities*Support the development of community-focused content for various communication channels About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree ...

Elastic Cloud Compute (EC2) Edge Networking is looking for a skilled frontend engineer to develop an exciting new service to help customers build, manage and monitor their cloud network. As a member of the team, you will work with a group of talented colleagues and have the opportunity to build technology that will be used by customers world-wide.Key job responsibilitiesFEE 2's on the EC2 Edge Networking Console team aid in the planning, design, and development of features covering a number of various AWS Consoles (including Transit Gateway, Cloud WAN, Site-to-Site VPN, and Private 5G, among others). They also aid in developing our more junior engineers and set the bar for the team's deliverables, operations, code quality, best practices, and more. Additionally, FEE 2's act as advisors to the sister teams whose Consoles we oversee. They provide feedback on design, guidance on best practices, aid in planning and estimation, and participate in reviews for new features.A day in the lifeYou will collaborate with and learn from the industry's best minds to solve interesting and challenging frontend focused problems at scale on a daily basis. This collaboration extends beyond just the team in EC2 Edge Networking. You will have the opportunity to work with many other teams in AWS to build a secure, performant, and reliable frontend system.About the teamThe EC2 Edge Networking Console team owns and manages the a wide array of Console experiences, including those supporting Transit Gateway, Cloud WAN, Site-to-Site VPN, Client VPN, AWS Verified Access, Private 5G, Telco Network Builder, and AWS Network Manager. Our ultimate aim is to disambiguate the complexities of modern cloud-based networking by providing intuitive and easy-to-use user experiences. In addition, our sizable Console footprint provides us numerous problems to solve and endless opportunities to help our customers succeed. Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 2+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react- Experience developing new and existing web applications independently and with other developers ...

Amazon’s Legal Department is seeking a smart, experienced, and highly motivated attorney with experience in competition law and policy to help manage its worldwide portfolio of regulatory matters.Responsibilities include managing and supervising domestic and international disputes and risk areas, including worldwide competition; coordinating strategy across multiple teams; directly engaging with government officials, including regulators; assessing risk and coordinating with senior leadership on risk management; and providing advice and counsel to internal stakeholders on a broad spectrum of complex and often novel legal and policy issues.The position is based either in Seattle, WA or Arlington, VA.Candidates must be willing to travel and work extended hours when necessary.BASIC QUALIFICATIONS- Juris Doctor and membership in one state bar or equivalent- 5+ years of litigation, regulatory legal practice, or competition policy experience ...