TX

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Are you inspired to work with a team that launches products with direct and massive impact on Amazon’s customers? Are you excited to join one of the newest and most exciting AWS engineering organization? AWS Industry Products (IP) is an AWS engineering organization chartered to build new AWS products by applying Amazon’s innovation mechanisms along with AWS digital technologies to real world industry problems. We dive deep with industry leaders to solve problems and unblock industries, enabling them to capitalize on new digital business models. Simply put, our goal is to use the skill and scale of AWS to make the benefits of a connected world achievable for all businesses.We are looking for Software Development Engineers obsessed with customer success, passionate about simplification and design-thinking and excited to dive deep into the growth opportunity of delivering new product categories to new customer types in an emerging technology space. The position represents a rare opportunity to be a part of a fast-growing business, and help shape the technology and product as we grow. As a software engineer on the Danica AI/ML team, you will work with applied scientists to build distributed systems that leverage state-of-the-art multi-modal AI model building infrastructure to identify objects in sensor data (such as video streams from cameras). You will use OpenSearch technology to enable automative developers to efficiently query for scenarios such as pedestrians on a sidewalk using semantic and structured queries. Our technical challenges involve back-end software engineering, applied science, and front end development. We need to develop and apply quantitative algorithms (e.g. machine learning, computer vision, network optimization) to make industry process analysis relevant and actionable for operations engineers. We build software and information systems to process massive scale operational data, infer information relationship across complex systems, train decision models and apply them to critical operations at industrial scale. We work very closely with innovative, market leading customers to drive effective digital transformation of entire industries and the supply chains that support them.As a developer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You will have the opportunity to work with cutting-edge technology involving modern databases, AI, ML, Big Data, search and more.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Do you want to play a crucial role in the future of Amazon's retail business by building data analysis systems that enable data driven decision-making at the largest scale possible?The Promise team sets the expectation of when customers’ items will arrive. The delivery promises we make are key drivers of customer behavior and influence the short and long-term profitability of Amazon’s global retail business. We serve as the interface between customer expectations and Amazon's industry-leading fulfillment capabilities. We are part of the Supply Chain Optimization Technology (SCOT) Group that develops and manages systems that optimize inventory acquisition and placement, so products are available for fast delivery. (For more information on SCOT, see this short video: http://bit.ly/amazon-scot.) Successful members of the Promise team are customer obsessed, flexible, and collaborative team players who enjoy working across functions and organizations to solve problems and get results. They ask hard questions and build solutions that provide the critical business insights needed to influence decision-making across retail and operations teams. They find timely answers buried in large data sets and complex systems, identify root causes, and get their hands dirty building data systems and sharing insight.The Promise team is seeking a Business Intelligence Engineer with broad technical and analytical skills to develop the data analysis systems we use to make decisions to optimize delivery promises for Amazon's customers worldwide. As an Amazon Business Intelligence Engineer, you will be working in one of the world's largest and most complex data warehouse environments. You will work on analytics, visualization solutions, and other Business Intelligence applications used by researchers, engineers, and management across multiple departments. You should be reliable at designing, implementing, and operating stable, scalable, low-cost solutions that analyze data from production systems into end-user facing applications. You should have deep expertise in the design, creation, management, and business use of extremely large datasets. You will need excellent business and communication skills to work with researchers and business owners in a fast-paced environment to develop and define key business questions and requirements. Above all, you should be passionate about working with huge datasets and analytics tools to provide insight into how the business is running and enable business decisions to be data driven. Key job responsibilities· Defining, developing and maintaining critical business and operational reports reviewed on a weekly, monthly, quarterly, and annual basis· Transform complicated business problems into mathematics modeling and provide data-driven solutions· Analysis of historical data to identify trends and support decision-making, including written and verbal presentation of results and recommendations· Collaborating with software development teams to implement analytics systems and data structures to support large-scale data analysis and delivery of machine learning and econometric models· Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation, and model implementation.· Mining and manipulating data from database tables, simulation results and log files· Identifying data needs and driving data quality improvement projects· Understanding the broad range of Amazon’s data resources, which to use, how, and when.A day in the life· Routinely performs and presents deep dives and anecdotes to gain more granular understanding of why a promise occurred and whether there are gaps in fulfillment systems which, if resolved, could speed up delivery. Build logic to attribute these root causes at large scale and put together underlying data pipeline to make this information available for metricizing and accessible for other teams within Amazon.· Regularly reviews the promise metrics for putting together callouts for weekly business reviews by performing ad hoc analysis and reaching out to appropriate teams to get further understanding of the issue. Another part of this exercise is to track and callout negative trends which need more attention from the leadership, identify the root cause(s), and recommend next steps to resolve the issue.· Works cross-functionally with various teams in Fulfillment Optimization organization to understand how they interact and affect the order fulfillment process and identify system gaps which could impact promise speed. They continue to resolve the gap by working closely with software teams to design and implement solutions to address these gaps and develop metrics to track it going forward.About the teamPromise Insights team in Austin develops and manages various critical services for customer delivery promise to improve our ability to analyze, understand, forecast, and modify promise behavior with a predictable result. The team owns the Promise data pipeline which captures relevant data from Promise services; Promise Analytics Platform and Web tools like Promise Viewer provide meaningful insights to stakeholders (PMTs, RSs, BIEs, Economists, and SDEs) for data-driven decision-making. We also use that data to run simulations to help answer business-critical questions; e.g., what is the impact on delivery promises and Amazon business if we had infinite inventory in every warehouse? Simulation plays a key role in enabling teams to achieve their business goals by identifying and sizing opportunities for increased profitability through cost savings and customer experience improvements. Simulations also provide insight into promise speed variants and the factors that impact them.The team is currently focused on evolving our capabilities into platforms that can be used across the company as well as expanding our Tools to not just present existing data, but to analyze that data against other systems to preemptively answer questions around what caused deviations in expected behavior.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- Experience developing and presenting recommendations of new metrics allowing better understanding of the performance of the business ...

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for all locations we hire for in the United States.In Annapurna Labs we are at the forefront of hardware co-design not just in Amazon Web Services (AWS) but across the industry. The work we do is cutting-edge and internet-scale while also being deeply important to our customers. We design and build every component of our hardware and software to come together into products that our customers use for accelerated computing through Machine Learning acceleration and FPGA acceleration. If you are interested in "building a complete product" from inception to delighted customers, Annapurna is a fantastic choice.If this sounds exciting to you - come build the future with us!Responsibilities: • Develop a deep understanding of end customer requirements including software applications, use models, system architecture and SoC architecture/micro-architecture solutions.• Participate in logic design activities as part of Amazon's machine learning custom silicon solutions. • Develop and execute design automation mechanisms and flows.• Work with physical design teams to achieve performance and area requirements.Mentorship & Career GrowthOur team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.Work/Life HarmonyOur team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS- Enrolled in a Bachelors’ degree program or higher in Electrical Engineering, Computer Engineering, or a related field with a graduation conferral date between December 2025 and September 2026- Programming experience in System Verilog or UVM ...

Last Mile Engineering is searching for an innovative and solutions-oriented Mechanical Engineer / Industrial Designer to lead automation and material handling equipment (MHE) initiatives of developing next generation, world-class Last Mile transportation building designs. Are you an innovative leader that wants to design the next generation of world-class delivery station and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems/buildings that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!We’re looking to add high-impact engineers to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our delivery stations. Your projects will be a variety of delivery station concepts and template-based design solutions that will enhance the effectiveness of Amazon's last mile network. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Ability to travel 40% to interact with internal and external business, operational and technical leaders.Key job responsibilities• Lead and coordinate design efforts to develop optimal automation/MHE equipment design solutions for the last mile network through equipment specification, material flow, process design, site layout, and intellectual property considerations.• Collaboration with internal teams and external vendors and stakeholders to generate high-quality, cost-effective solutions in very short periods of time.• Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors.• Provide technical leadership for large-scale engineering projects, retrofits and building designs• Effective communication skills, ability to execute the vision, detailed roadmap, and specific technical solutions to make a compelling business case with senior executives.• Ability to travel up to 40% to interact with internal and external business and technical leaders.About the teamThe AMZL Central Engineering organization, designs, pilots and deploys Automation technologies within AMZL network. The team owns the full life-cycle of the automation tech from concept to pilot to full scale deployment and continuous improvement post deployment.BASIC QUALIFICATIONS• Bachelor’s degree in Science, Engineering, Technology and Mathematics (or equivalent related experience)• 7+ years Experience in Mechanical Engineering or Facility design with automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing.• 5+ years Experience with process design based on Lean Principles.• 5+ years Experience in Capital project management• 5+ years Experience with concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.• 5+ years Experience with ownership/management of engineering design projects• 5+ years Experience using business/technical software like MS Excel, MS Project, and CAD software ...

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. Key job responsibilitiesKey responsibilities include:Hire, train, and develop a team of IT professionals.Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.Establish and maintain a positive, productive relationship with operational partners and staff.Lead infrastructure builds in new facilities.Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).Develop and maintain policies, procedures, and processes.Oversee management of equipment and parts inventory.Create, manage, and support recognition and communication programs.Travel up to 30%.BASIC QUALIFICATIONS- 5+ years of developing a team of technical professionals across multiple locations experience- 2+ years of leading technology teams as a information technology operations manager experience- Bachelor's degree, or 4+ years of professional or military experience- Knowledge of Linux or Unix systems administration ...

Come join our penetration testing team dedicated to the detection and exploitation of vulnerabilities across Amazon’s portfolio ranging from consumer services and devices to the Kuiper satellites. This includes conducting in-depth reviews of complex service workflows including authentication mechanisms, AI, mobile, web applications, and web service APIs. Pentesters also invent new ways to automate and improve their work with techniques such as AI/LLMs, fuzzing, detection at scale, and static analysis.Our team operates under the Amazon Devices and Services Trust & Security (DSTS) organization which was formed in 2014 with the mission of protecting Amazon Devices & Services (D&S) customers’ trust, data, and the systems on which they rely. We protect customers by performing security reviews, offensive testing, vulnerability assessments, and provide guidance for remediations. We also drive down costs by building and automating security foundations and integrating them into design and release processes. DSTS builds the foundational capabilities that raise an org-wide security bar across the growing diversity of D&S businesses - securing 100+ device types, 12,000+ applications, and 100+ product lines that are developed and operated by more than 16,000+ builders.The DSTS penetration testing organization is growing and seeking an experienced web penetration tester to help shape the future of Amazon’s service security. You will work with builder teams and product owners to perform penetration testing and identify high-impact security vulnerabilities across the web services ecosystem supporting Amazon’s devices. The ideal candidate will be expected to comprehend large complex web service architectures and to dive deep into a service's source code, and to have some exposure to device penetration tests. This role will provide you with challenging technical opportunities and will also be a great deal of fun if hacking Amazon sounds exciting to you! In this role, you will be part of a dedicated team of talented penetration testers identifying vulnerabilities in the devices and services ecosystem. You will strive to understand systems, software, and services deeply and develop creative ways to break assumptions in order to find vulnerabilities. You care deeply about keeping millions of customers that rely on Amazon’s consumer products safe and are passionate about mitigating vulnerabilities by providing actionable guidance to product teams. You're well-known for your excellent prioritization skills as well as your ability to communicate at all levels of an organization. If you're passionate about finding security bugs, writing tools to enhance manual testing capabilities, automating repetitive tasks, and enjoy seeing your work impact Amazon consumer devices and services, then this position is for you. Candidates from mid to senior level are encouraged to apply.Key job responsibilities- Lead and contribute to penetration tests against services and software released by Amazon’s Devices & Services organization. This includes working closely with builder teams to scope pentests, develop test plans, find vulnerabilities, develop proof of concept exploits, report findings, and validate patches.- Analyze and identify security vulnerabilities in source code using both automated and manual static analysis tools and techniques.- Review and influence technical solutions to mitigate security vulnerabilities by providing actionable long-term risk mitigation guidance to drive security improvements.- Lead impactful security improvements in large product lines through close collaboration with our partner builder teams.- Develop detailed technical documentation describing identified vulnerabilities, associated impact, and recommended remediation to guide communication with internal engineering stakeholders and leadership.- Mentor junior penetration testers and cultivate a culture of collaboration and research sharing.About the teamWhile the majority of our Security team are based in the US, by applying to this position your application will be considered for all locations we hire for in the world, however candidates should expect to accommodate US time for necessary meetings.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 3+ years of experience identifying, exploiting, and recommending solutions to remediate web application and service API vulnerabilities (e.g. mass assignment, broken object/function level authorization, JWT/OAuth, injection, business logic flaws, excessive data exposure, etc.).- Experience tracing sources and sinks during code review to identify vulnerabilities, and providing contextual remediation guidance to address vulnerability root cause.- Experience designing and reviewing secure system architectures through the use of Threat Modeling incorporating sophisticated and modern attacks.- Knowledge of cloud service providers and their offerings, preferably AWS, and its various technologies and services.- Bachelor’s degree in Computer Science or related field, or equivalent industry experience. ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification ...

At Amazon Pharmacy, we're committed to building the future of pharmacy and delivering the earth's most customer-centric pharmacy experience. We're seeking an innovative, driven Learning Experience Designer to join our team and help shape the future of healthcare learning and development.The ideal candidate is a smart, problem-solving professional with experience working across multiple instructional delivery modalities. They will create and continuously improve learning programs using an array of creative approaches, including cutting-edge AI-assisted development, to inspire learners and drive productivity. This includes eLearning, just-in-time performance support, instructor-led course materials, and other innovative learning programs.This role requires an individual who can thrive in a fast-paced, highly engaged environment, connect the dots organizationally, network effortlessly, and influence various roles, levels, and profiles to drive collaboration. They should be able to leverage the latest technologies and methodologies to deliver impactful learning experiences.We're looking for someone who can innovate, move quickly, and isn't constrained by how things have been done before. Your ability to adapt and drive change will be crucial in shaping the future of learning at Amazon Pharmacy.Please include a work portfolio demonstrating your experience with storyboarding, course authoring tools, and instructional design theory when applying. Examples of AI-assisted content development are highly encouraged.Key job responsibilities- Partner with program managers, subject matter experts (SMEs), and key stakeholders to identify training needs and develop comprehensive learning strategies- Conduct needs analyses and create detailed storyboards to map out engaging and effective learning experiences- Solve business problems with focus on understanding root causes and driving forward-looking opportunities - Utilize AI-powered tools to enhance content creation, personalization, and learner engagement- Design and develop course content across various modalities, including eLearning, VILT, and AI-assisted adaptive learning paths- Manage multiple curricula development projects simultaneously - Consistently utilize robust project management practices, including the use of project management tools to track deliverables, timelines, and resources- Adapt instructional materials for different formats, with a focus on leveraging AI to streamline the conversion process- Evaluate the effectiveness of learning programs using data-driven approaches and analytics- Coach and mentor less experienced staff on advanced instructional design techniques, including storyboarding and developmentBASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of experience in instructional design and developing learning content- Bachelor's degree in a relevant field or equivalent work experience- Proficiency in storyboarding and creating detailed learning blueprints- Expertise in designing, developing, and implementing training for Operations and Technical Teams- Demonstrated experience in creating multi-modal training materials (ILT, e-learning, video)- Proficiency with eLearning development tools (e.g., Articulate 360, Adobe Captivate)- Strong data analysis skills to assess training effectiveness and ROI- Ability to obtain pharmacy technician licensure, certification, or state equivalent if required ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.Come work at Amazon!The Role:Be part of Project Kuiper’s sub-team responsible for defining and implementing Application Specific Integrated Circuit (ASIC) devices used for communication links between low Earth orbit (LEO) satellites and Amazon customer terminals. This is a unique opportunity to work on groundbreaking wireless solutions with few legacy constraints. The team works with customer requirements and wireless system teams to define modems, high-speed interfaces, embedded processors, and DSP solutions in latest CMOS generation technologies.In this role you will: - Implement and maintain pre-silicon verification environments, utilizing simulation and emulation platforms.- Develop detailed verification test plans, testbenches, checks, tests and functional coverage.- Be proficient in the application of verification languages and methodologies, such as System Verilog and UVM.- Work with design and communication systems team to ensure our design verification is robust and exhaustive.- Automate regression testing, collect coverage metrics and report progress to the program.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. BASIC QUALIFICATIONS- Bachelor's degree in Electrical / Communications Engineering or Computer Science or relevant experience- 1+ years of experience in verification preferably in communication systems ...

The My HR Live Support (MHLS) is currently recruiting for a Senior Workforce Analyst.MHLS is an employee facing group that provides customer service to Amazon employees primarily via phone. The team uses employee feedback, employee activity data, and metrics to identify current problems with the intent of eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective workforce.We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks and acts globally, and who has the ability to contribute major new innovations to join us as a Senior Workforce Analyst.The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. The Senior Workforce Analyst will experience a wide range of problem solving situations, long term to real-time, requiring extensive data collection and analysis while partnering closely with Operational leaders.Position Responsibilities :• To ensure capacity alignment is based on expected volume, identify and take necessary actions for short and long term deficits to meet service standards• To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences• To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization• To analyze global site performances and determine optimal production and off production activities, shrinkage and occupancy targets• To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements• To partner closely with leadership and support teams to discuss and drive planned strategies for controlled execution• To provide program health insights to senior leaderships at weekly and monthly level• To engage in projects and initiatives impacting headcount and cost variables• To lead by example and provide necessary support to scale up fellow team members across geographies• To mentor and support Workforce Analysts and Real Time AnalystsBasic qualifications• 5 years of WFM/Business Intelligence experience or equivalent• Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms• Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or related field• Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone• Advocate for automation and use of data to solve business problems• Experience in managing end to end projects or programs• Knowledge of workforce management programs• Expert knowledge of MS Excel and other MS Office softwarePreferred qualifications• Knowledge of Six Sigma/Lean Processes• Working knowledge of statistical modeling tools used in forecasting• Capacity planning experience• Experience extracting and transforming complex data sets (ETL administration)Preferred qualifications• 5+ years of Human Resources experience BASIC QUALIFICATIONS- Knowledge of Microsoft Office products and applications- 5+ years of Workforce management experience (for internal candidates) resources experience- 5+ years of Workforce management experience (for external candidates) resources experience- Experience in contact center operations- Bachelor's degree- Solid proven experience in a live queue contacts environment- Solid proven experience using contact center technology- High proficiency in Microsoft Excel- Experience in Contact Center Operations- Exceptional analytical skills ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.About the teamOur team is focused on building solutions to enable large enterprise B2B customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different needs than the traditional Amazon customer base.You will be part of a team that is responsible for all aspects of the customer experience - from the visual interface to the back end services. You will be working with new technologies that improve usability and increase performance and scalability. You will help redefine normal for this segment of the market. You will help translate business requirements to technical deliverables and deliver operationally stable solution that provide good customer experience.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design- 2+ years of full stack development experience ...

The Amazon Robotics Infrastructure Engineering team is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable Amazon Fulfillment Centers, Middle and Last Mile facilities, including Air hubs, and PrimeNow to deliver packages to Amazon retail customers. From two million square foot automated robotics fulfillment centers to small last-mile delivery stations in emerging markets, these networks are the backbone of Amazon Operations. Hundreds of thousands of associates rely upon these networks at thousands of locations, and are critical to the delivery of shipments to Amazon retail customers.Our mission is to design, deploy, and support networks that sets the global standard for performance, availability, security and cost, enabling Fulfillment and Logistic operations to deliver on time, every customer order. We are looking for a Network Development Engineer to create next-generation network products. The team is focused on automating networks from multiple diverse vendors, maximizing reliability while minimizing human touch in deployment and maintenance activities. We partner closely with IT support teams to ensure that simplicity in our product designs translate to supportability in the field. Information security rigor is at the core of everything we do. You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. It is expected that you will be technically fearless, while at the same time being balanced and pragmatic in your approach. Along the way, we guarantee that you will learn a lot and make a positive impact on millions of people.The right candidate will have demonstrated experience leading large projects and have an expert level technical background in current networking technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a NDE, you will anticipate bottlenecks, influence external vendors and internal team roadmaps, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.Key job responsibilitiesAs a NDE, you will be expected to:· Write code for our most demanding, cross-functional networking projects.· Functionally decompose complex problems into simple, straight-forward solutions.· Fully and completely understand system inter-dependencies and limitations.· Effectively research and benchmark Amazon technology against other competing systems in the industry.· Contribute intellectual property through patents.· Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members.A day in the lifeA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 4+ years of major internet routing protocols experience- 4+ years of working in a Linux/Unix environment experience ...

Amazon’s North America Reliability and Maintenance Engineering (NA RME) strategy team is seeking an experienced and highly collaborative professional to lead strategic programs to support business strategy for the NA RME Network. NA RME maintains and optimizes facilities ranging from large, modern, purpose-built warehouses utilizing robotics and high-volume conveyance all the way through the value chain to small, high-speed warehouses placed as close to our customers as possible. We maintain and optimize technologies in the Global Customer Fulfillment, Sort Center/Air, and Delivery Network. Come join us today on the Amazon Reliability and Maintenance Engineering Strategy Team!The Business Strategy Program Manager role is responsible for leading the development of long-term strategic and annual operating plans for a North American Business Unit (NA BU) of the NA RME organization, through collaboration with several stakeholders; including Finance, RME-Field Leadership, RME-Central Leadership, Operations Leadership, People Experience & Technologies (PxT), Workplace Health and Safety (WHS), amongst others. This role will be responsible for identifying needs within the business and working with cross-functional stakeholder groups to effectively incorporate solutions into the near and long-term business strategy of the organization through effective maintenance of organizational cadences and ownership operational planning cycles. This role requires excellent professional writing skills, with a proven track record of effective communication with senior-level leadership groups on initiative status, risk, and process/product changes. Key job responsibilities• Define and monitor the goals of the business to ensure alignment against organizational objectives• Develop, implement, and manage new strategies that optimize business functions to meet organization goals• Define future state of business and priorities• Lead the business participation at key internal and external initiatives, including planning sessions (Operational Plans or OP)• Provide change management, strategy development and execution.• Create bar raising Documentation• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus operational or procedural constraints.• Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.• Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.• Analyze and solve business problems at their root, stepping back to understand the broader context.• Write business Monthly Business Reviews (MBR), Operational Plan (OP) documents, reporting metrics and insights to both internal and external teams.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

As a Software Engineer in the Elastic Kubernetes Service (EKS) team you will help us deliver the mission of making AWS the best place to run containers. At Amazon EKS, we are building a core set of functionality that will allow our customers to create and use Kubernetes at scale. You will be part of an exceptional team moving the needle towards making containers as the next generation compute platform. This is an opportunity engineer systems on a massive scale, and to gain top-notch experience in distributed systems and cloud computing.You will be solving challenging technical problems, often ones not solved before, alongside with peers with remarkable technical expertise. The solutions you build will be high impact and rolled out to our large customer base across the world. If you are excited to work in a dynamic environment, we would love to hear from you!Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.#EKS-ENGJOB #EC2CONTAINERS10017About the teamUtility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Customer Success Management team. You’ll drive the creation and execution of strategies to achieve business goals, as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.Key job responsibilities• Coach, mentor, and develop a team of Customer Success Managers• Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.• Build and cultivate strong relationships with Sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.• Contribute or lead projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock growth for the team and Sellers. • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.• Manage recruiting and hiring efforts across direct team and broader organization.BASIC QUALIFICATIONS• 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. • Bachelor's degree or equivalent. • 5+ years professional experience developing and leading teams while driving organizational goals • Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products. • Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems. • Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams. ...

As a member of Ops Tech Solutions, you will be at the forefront of IT service delivery collaborating across Ops Tech Solutions Deployment teams. You will be surrounded by people who are passionate about optimizing IT services and believe world-class support is critical to customer success. You will work directly with Ops Tech Solutions Field teams, Supply Chain, Infrastructure Engineering, and Delivery Software Engineering to drive tooling and process improvements leading to a quality customer experience. Your mission is to develop a world-class customer experience leveraging project portfolio management tools and set new customer service standards in Ops Tech Solutions Deployment.Key job responsibilitiesThe Program Manager will contribute and provide leadership to the following core team areas of focus:- Gather feedback from business leaders and prioritize project portfolio tool enhancements in conjunction with customer needs and technical team inputs.- Bridge gaps in processes and systems preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Collaborate with the regional PMO teams to identify business problems and reengineer processes to reduce customer effort.- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Participate in periodic reviews with business owners on deployment resource forecasting and capacity planning.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree in IT or equivalent- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using process mapping tools (Vizio) at an advanced level- Experience using the ServiceNow suite of applications ...

Do you want to disrupt the financial space by activating best-in-class designs for Amazon’s payments products that reach millions of customers? Do you desire to contribute to design/creative operations, management, and strategy for a fast-growing business with a significant impact on our customers? Come join us! Amazon B2B Payments & Lending (ABPL) delivers and operates a worldwide collection of payment products and services to simplify access to personalized business financing solutions. We are looking for a design/creative operations leader with hands-on expertise in developing full lifecycle operations systems to organize and streamline the delivery of marketing and product experiences. Collaboration with design leadership, visual designers, writers, product marketers, and product managers will enable the team to focus on designing delightful experiences for our customers. You are a design operations and program management professional with 5+ years of experience managing the lifecycle of operations systems and projects, thriving in a fast-paced, start-up environment. You are an organized self-starter who can deal with ambiguity and competing priorities, and are always looking for ways to improve processes. You are methodical in building workflows across disciplines and different project lifecycles. You have robust experience working with vendors and partners to deliver complex creative projects and scale the impact of you and your team. You have no problem presenting–and defending–your ideas to partner teams and leadership. Key job responsibilities- Collaborate with creative, product, marketing, legal, and external partners to assess project needs and develop content, creative, and messaging guides that resonate with audiences. - Manage and coordinate all vendor engagements, driving contract negotiations, creative briefing, and program management- Work with design team to concept new creative and campaign approaches and strategies. - Proofread and edit text at various stages of the writing process and in response to requests and feedback from various stakeholders and ensure high editorial standards are met - See projects through the whole creative lifecycle, from inception to deployment - Keep abreast of trends in content and style reflected on various media and marketing channels and editorial sphereA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

This hybrid production/system engineer role will be in charge of both the health and maintenance of the production systems as well as the operation of the production systems during events.On the production engineer side, a successful candidate will have a strong background in onsite production support, being able to design, program and operate live events ranging from ballroom style meetings to concerts and special events. Candidates should have a diverse background as a live production engineer demonstrating deep systems knowledge, strong organizational and interpersonal skills, and the ability to keep calm, focused and confident in a production environment. A successful candidate will have an impeccable focus and drive to constantly improve the customer experience.For the systems engineer piece, the candidate will manage large production overhaul and maintenance projects, both planned and unplanned. When troubleshooting, the System Engineer will evaluate the risks with efficiency to properly gauge the optimum solution and act on what can be solved immediately and determine what solutions need to be taken to management.The System Engineer within Event Productions should have a strong background in technical problem solving skills to support the operational engineers when systemic problems arise, and proactively, when invention and efficiency can be implemented to solve problems before they occur. Production technologies require systematic backup systems so that a buffer is created where the team and client will have knowledge of an implemented backup plan, but the end customer (attendee) will hopefully never even know a problem occurred. This requires system engineers to have a deep understanding of their systems to quickly identify root cause and offer efficient solutions to maintain production stability. Key job responsibilitiesThis role will be directly responsible for the health and success of all the production equipment located within the venue, in addition to operating and ensuring the success of each event that takes place within the venue. This role will also directly work with the rest of the System Engineers and Production Engineers within the Event Production organization, to ensure that the quality of the systems and the operating procedures remain of bar raising quality.Responsibilities include:· Promptly, thoroughly, professionally communicate with team, customers, and business partners.· Proactively engage with production team to pursue process improvements.· Search out opportunities to help others improve skillsets and knowledge base.· Contribute as a subject matter expert in the field of audio/visual production.· Design, program and operate live events with autonomy, taking the customers’ ideas and delivering an outstanding product.·Ensure industry best practices are followed with a safety first mindset.Pre-event:· Event setup and technical coordination of assigned systems.· Recommend technical resource scheduling for equipment and labor script.· Thorough testing of equipment use cases ahead of event.· Clear communication with all team members.Event execution: Operational technical services for assigned events. Optimizing systems for the best quality attainable. Technical leadership of vendor engineers when required. Dynamically flex to client needs and changes.Post-event:- Assist with strike of event space(s), ensuring correct equipment handling and storage.- Participate in post-event feedback discussions/surveys.This is a full time, 40/hr week position with adaptive event hours (not necessarily normal business hours). Travel to cities throughout the US would be expected, approx 25% of the time during the first year. A day in the lifeThis engineer will keep a weekly schedule of standard maintenance, work with the onsite event coordinators and producers to plan for and execute the events, coordinate additional staffing with third party vendors, and communicate regularly with the rest of the team members to stay connected to the overall team status.About the teamEvent Productions Large Production Venue team of engineers and system engineers work daily with the installed production equipment, helping to plan and execute each event within the space. BASIC QUALIFICATIONS- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 4+ years of technical support experience- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Bachelor's degree in IT, computer science or equivalent- 2+ years in an entertainment / film / television / theatre production environment. ...

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our automated tools as well as through Artificial Intelligence (AI). You will own and execute a complex projects and programs that spans across the globe and multiple organizations within Amazon. You will be a thought leader and innovator within the organization. The successful candidate has a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Key job responsibilities- Be a singular owner of the program, managing all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program’s strategy and roadmap.- Define business and systems requirements working with internal and external customers.- Define and execute the project plan from design to release, securing resources, and managing implementation. - Clearly communicate goals, roles, responsibilities, and desired outcomes. - Work collaboratively with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.- Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.- Manage multiple internal and external, cross functional and remote stakeholders. - Develop change processes associated with program rollout and ongoing support.- Track delivery against program objectives and implement proposals to improve program services and efficiencies.- Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.- Ideate and drive strategic change across the broader CET team.A day in the lifeAs a Program Manager in our Customer Engagement Technology team, your day is a dynamic blend of strategic oversight and collaborative problem-solving. You begin by reviewing updates from science and engineering teams, ensuring projects align with broader objectives. Throughout the day, you navigate a series of meetings with senior leaders across Amazon, leveraging your influence to guide cross-functional teams and prioritize projects that support our shared goals.Communication is at the core of your role. You craft stakeholder updates, prepare for roadmap reviews, and contribute to business presentations, distilling complex information into actionable insights. Between meetings, you tackle strategic planning, brainstorming innovative approaches to customer engagement and refining organizational goals. Your adaptability is constantly tested as you switch between tasks, solving unexpected challenges in our fast-paced environment.Collaboration is key as you work with engineering, science, and product teams, fostering innovation and making data-driven decisions. At day's end, you reflect on your impact, knowing you're at the forefront of implementing cutting-edge technologies that enhance Amazon's customer experiences globally.This challenging yet rewarding role is supported by Amazon's comprehensive benefits package. We value diversity and encourage all passionate individuals to apply, even if they don't meet every qualification. Join us in shaping the future of customer engagement technology!About the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Intuitive understanding of optimal versus sub-optimal customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix. ...

You will be part of a team that is developing best in class grocery stores for Amazon Fresh and Whole Foods Market, shaping the future of retail spaces! This role provides strategic leadership and oversight to the Construction Project Management family supporting innovation and expansive growth.In this pivotal role, you will:• Drive large-scale, high-impact projects including new store builds, remodels, and special initiatives across multiple regions (600+ locations) • Leverage your deep industry expertise to optimize project estimations, pioneering value engineering solutions that significantly reduce construction costs while maintaining our commitment to quality• Cultivate and manage relationships with top-tier contractors• Navigate complex lease agreements and work letters with finesse, maximizing tenant improvement allowances and landlord credits • Lead cross-functional teams to deliver projects on time and within budget with an owner’s mindset, setting new benchmarks for efficiency and quality in the grocery construction sector • Implement cutting-edge project management methodologies to enhance communication, streamline processes, and ensure regulatory complianceKey job responsibilities• Responsible for leading and managing a team of construction managers and OFI coordinators and their career development, fostering a collaborative team environment.• Deliver best in class project quality, scheduling and cost management. Approves cost projections and critical path schedules developed by the project management team, reviews and approves all bids prior to contract award. • Ultimately accountable for all work delivered by the team. Responsible for overall project coordination including FF&E, Construction and Commissioning. • Create, manage, and assign overall staffing and assignment of projects across the team, ensuring project deliverables are on time and under budget • Effectively manage and report on project schedules, capital expenditure budgets and operational expenses, ensuring timely follow through and accuracy. • Manage projects and effectively influence, negotiate, and communicate with internal and external business partners, contractors and vendors, ensuring a high level of service and accountability. • Responsible for oversight of General Contractor (GC) pool, as well as seeking out and qualifying new GC’s • Participate in the design development process to ensure documents meet constructability and cost requirements, influencing cross-functional collaboration to improve speed to market and simplify means and methods. • Oversee change order negotiations, contract compliance and RFI accountability. • Serve as the liaison to developer/landlord reps to coordinate building envelope delivery and ensure sites requirements are met per lease agreements.• Monitors key dates to ensure contract terms and lease requirements are successfully upheld, and critical path milestones maintained. • Conduct site due diligence as required for acquisitions, expansions, and remodels. • Drive and oversee the creation and continual improvement of Construction SOP’s, Master Service Agreements, Bidding procedures, GC qualifications, and other legal and process documentation. • Manage and adhere to AIA and AFS contract documentation process.• Ensure contractor compliance of life safety/OSHA requirements are met on all job sites to minimize risk.BASIC QUALIFICATIONS• Responsible for leading and managing a team of construction managers and OFI coordinators and their career development, fostering a collaborative team environment.• Deliver best in class project quality, scheduling and cost management. Approves cost projections and critical path schedules developed by the project management team, reviews and approves all bids prior to contract award. • Ultimately accountable for all work delivered by the team. Responsible for overall project coordination including FF&E, Construction and Commissioning. • Create, manage, and assign overall staffing and assignment of projects across the team, ensuring project deliverables are on time and under budget • Effectively manage and report on project schedules, capital expenditure budgets and operational expenses, ensuring timely follow through and accuracy. • Manage projects and effectively influence, negotiate, and communicate with internal and external business partners, contractors and vendors, ensuring a high level of service and accountability. • Responsible for oversight of General Contractor (GC) pool, as well as seeking out and qualifying new GC’s • Participate in the design development process to ensure documents meet constructability and cost requirements, influencing cross-functional collaboration to improve speed to market and simplify means and methods. • Oversee change order negotiations, contract compliance and RFI accountability. • Serve as the liaison to developer/landlord reps to coordinate building envelope delivery and ensure sites requirements are met per lease agreements.• Monitors key dates to ensure contract terms and lease requirements are successfully upheld, and critical path milestones maintained. • Conduct site due diligence as required for acquisitions, expansions, and remodels. • Drive and oversee the creation and continual improvement of Construction SOP’s, Master Service Agreements, Bidding procedures, GC qualifications, and other legal and process documentation. • Manage and adhere to AIA and AFS contract documentation process.• Ensure contractor compliance of life safety/OSHA requirements are met on all job sites to minimize risk. ...