Senior Program Manager, Accounting Technology Group

Accounting Technology Group is hiring a Program Manager to drive and support initiatives across the WorldWide Accounting organization to manage various automation, optimization and geographical expansion projects, with an emphasis in Record to Report space (General Ledger, Consolidation, Financial reporting etc.). Successful candidates will have to operate successfully in a fast-paced, global, results-oriented environment. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze large datasets quantitatively, problem-solve, scope business requirements and prioritize. Successful candidates will have deep experience in the following three disciplines – Accounting, Program Management, and Finance Systems. Key job responsibilities• Provide program management direction: define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.• Define requirements and work with partner teams to design, implement and launch scalable solutions. • Design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.• Communicate new/updated programs and processes to leaders, employees, and cross functional organizations.• Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.• Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.• Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.A day in the life• In this role you will be part of a team that collaborates with Accounting and technical teams to deliver world class solutions that are highly scalable, secure, and flexible. • You will be responsible for financial processes, project management, accounting requirements documentation, process design, and user acceptance testing. • This role will work closely with the global financial systems team, accounting operations teams, and others to represent the Accounting organization. About the teamOur team’s primary focus is to deliver process enhancements, optimization, standardization and technology services for the Global Accounting and Finance communities to continually improve our accounting processes, reporting, and control capabilities. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Bachelor's degree in finance, accounting or related field- Experience using data and metrics to drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules ...

Senior Technical Writer, OTS- Customer Growth

OpsTech Solutions organization, with an unparalleled scope, is part of the Amazon’s WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). Our customers range from Amazon lockers to Amazon’s Air Hubs.We’re looking for an experienced Technical Writer eager to make complex product and engineering designs easy to use and meaningful for stakeholders. We’ll need you to hit the ground running, interacting daily with Product Managers, engineers, operations and robotics team to help guide their onboarding to our various products. If you are able to work independently, communicate clearly, partner with cross-functional teams, and steer a project through to publication that will be used by thousands of developers, come grow your career with us.Key job responsibilitiesAs the first Technical Writer on the team, you will be responsible for creating best-in-class documentation used by developers all over the world. You will craft guidance for component creation and porting, APIs, SDKs, and code samples. You’ll create reference implementations, describe best practices for integrating with existing environments, document how to onboard to compute, network, device management services, and more. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOps Tech Infrastructure Product Management (OTIP) owns, defines, and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support, with the direct objective to scale our support efficiently, improve service delivery speed, and drive new innovations for customers. OTIP establishes, practices, and enforces Ops Tech Infrastructure’s product development life cycle. The team supports global operations customers (first, middle, last mile) and internal teams. BASIC QUALIFICATIONS* Degree in English, Technical Writing, Computer Science, or a related field* 3+ years as a technical writer in a relevant field* Experience designing and authoring developer documentation* Strong written and verbal communication skills ...

MHE Technical Trainer, RME Learning and Development

Reliability, Maintenance, and Engineering (RME) is hiring for a Material Handling Equipment (MHE) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business units, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard.Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers, as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This includes using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business Key Performance Indicators (KPIs).In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technicians in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAbout the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- • Experience developing training materials, job aids and online tutorials.- • Excellent communication skills for the purpose of knowledge transfer and skill development.- • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- • Experience with planned preventative maintenance systems.- • 3+ years of Microsoft Office products and applications experience.- • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

Data Scientist, Intelligent Talent Acquisition

Do you want a role with deep meaning and the ability to make a massive impact? Hiring top talent is not only critical to Amazon’s success—it can literally change the world. It took a lot of great hires to deliver innovations like AWS, Prime, and Alexa, which make life better for millions of customers around the world every day. As part of the Intelligent Talent Acquisition (ITA) team, you'll have the opportunity to reinvent the hiring process and deliver unprecedented scale, sophistication, and accuracy that Amazon's Talent Acquisition operations need.ITA is an industry-leading people science and technology organization made up of scientists, engineers, analysts, product professionals and more. Our shared goal is to fairly and precisely connect the right people to the right jobs. Last year, we delivered over 6 million online candidate assessments, replacing the "game of chance" with a merit-based approach that gives candidates the chance to showcase their true skills. Each year we help Amazon deliver billions of packages around the world by making it possible to hire hundreds of thousands of associates in the right quantity, at the right location and at exactly the right time. You’ll work on state-of-the-art research, advanced software tools, new AI systems, and machine learning algorithms to solve complex hiring challenges. Leveraging Amazon's in-house tech stack built on AWS, you'll have the autonomy and flexibility to bring innovative solutions to life. One day, we can bring these solutions to the rest of the world. Join ITA in using technologies to transform the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems.Within ITA, the Candidate Generation team uses scientific experimentation, causal inference, generative AI, machine learning, and forecasting techniques to bring new and returning candidates to the top of the recruitment funnel. Driven by the goal of ensuring every marketing dollar is spent efficiently and effectively, the Candidate Generation team builds innovative decisioning products that provide tailored recommendations for recruiting challenges across a wide array of marketing channels globally. Our award-winning solutions tackle complex and ambiguous problems by applying science methodically and creatively, increasing candidate engagement while driving down costs. As a member of Candidate Generation, your work will modernize the field of Marketing and revolutionize the way we find and attract Amazonian talent.BASIC QUALIFICATIONS- 2+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

Prin. Solutions Architect, OTS Solutions

OpsTech Solutions organization, with an unparalleled scope, is part of the Amazon’s WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). Our customers range from Amazon lockers to Amazon’s Air Hubs.We are seeking a seasoned Principal Solution Architect driving the design and implementation of scalable, high-performance, and secure systems on the AWS platform. You are the technical visionaries who translate complex business requirements into innovative cloud-native solutions, leveraging the full spectrum of AWS services and best practices. You build credibility through deep understanding of both the customer's business challenges and the OTS ecosystem. You collaborate closely with stakeholders to architect solutions that optimize for performance, cost-efficiency, and operational excellence, adhering to the AWS Well-Architected Framework.Key job responsibilities- Ensure success in designing, building and migrating applications, software, and services with AWS- Interact with customers directly to understand their business problems and help them implement scalable and resilient systems.- Educate customers on the value proposition of OTS ecosystem and showcase the art of possible.- Drive deep architectural discussions and design exercises to create solutions built on cloud services- Author and contribute to OTS customer-facing publications such as whitepapers, workshops, demos and proof of concepts.- Build deep relationships with customer engineering, product, and science leaders. - Capture and share best-practice knowledge across internal Amazon builders and the WWops solutions architect community.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOps Tech Infrastructure Product Management (OTIP) owns, defines, and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support, with the direct objective to scale our support efficiently, improve service delivery speed, and drive new innovations for customers. OTIP establishes, practices, and enforces Ops Tech Infrastructure’s product development life cycle. The team supports global operations customers (first, middle, last mile) and internal teams.BASIC QUALIFICATIONS- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications ...

Software Developer Engineer II, Amazon Cyber Threat Intelligence

We are open to hiring candidates to work out of one of the following locations:Austin, TX, USAThe Amazon Security Threat Intelligence (ACTI) organization is responsible for investigating, analyzing, and defending against sophisticated cyber threats targeting Amazon's global businesses and customers. ACTI combines technical expertise, strategic analysis, and advanced tooling to identify emerging threats, track adversary activities, and provide actionable intelligence across Amazon's security ecosystem. As a Software Development Engineer within ACTI, you will architect and lead the development of mission-critical distributed systems that power Amazon's threat intelligence capabilities. You will make key technical decisions that shape our platform's architecture, designing scalable solutions that process, analyze, and correlate vast amounts of security data across Amazon's global infrastructure. Your technical leadership will directly influence ACTI's ability to detect, analyze, and respond to emerging security threats at scale. Key job responsibilities* Own and architect critical components of ACTI's threat intelligence platforms, making key technical decisions that impact system scalability, performance, and reliability* Design and implement distributed systems that process petabytes of security data* Lead the development of service-oriented architectures that integrate complex threat intelligence workflows* Drive technical decisions around data modeling, storage solutions, and processing frameworks* Own the full software development lifecycle, from design through deployment and operational excellence* Mentor junior engineers on system design, coding practices, and architectural patterns* Partner with threat intelligence analysts to translate complex requirements into scalable technical solutions* Building some of the largest scale intelligence tooling on earth to defend against evolving security threats* Production incidents and being part of an on-call rotationAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical storesInclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience building complex software systems that have been successfully delivered to customers- Strong experience designing and implementing distributed systems at scale. Deep expertise in service-oriented architecture design patterns. Proven track record of leading technical projects and making architectural decisions. Strong proficiency in Python and Typescript. Experience building production-grade applications- Experience with AWS services and cloud-native architectures. Demonstrated ability to optimize and scale data processing pipelines. Experience with monitoring, troubleshooting, and optimizing distributed systems ...

Category Manager, Base Building Reliability (BBR), Global Procurement Organization (GPO)

At Amazon, we're working to be the most customer-centric company on earth. We are seeking a Procurement Manager to create world wide strategies for Base Building Reliability (BBR) for multiple business units and operation centers. The person in this role will coordinate and partner with leaders and teams globally across Amazon and lead and interact with our most important professional suppliers to satisfy organizational requirements. This leader will work with RME, Design and Construction, World Wide Design, and Safety to develop and execute category sourcing strategies, deliver savings/value and improve productivity across the category. Key job responsibilities- Identify, develop and deliver long term sourcing strategies, lead key initiatives with cross-functional teams; drive the decision-making process of the category roadmap with senior leadership.- Build relationships and alignment with internal and external stakeholders - Lead supplier performance management; including improving sustainability & social responsibility;- Drive alignment and establish success criteria for common or shared goals around Savings, Supplier Diversity, and Sustainability- Act as a market intelligence provider regarding categories; anticipate strategic opportunities and keep key stakeholders informed- Coordinate and collaborate with local teams to deploy and manage the implementation of your defined strategies- Candidate must be able to travel, up to 15%A day in the life- You will deliver market leading low-cost, innovative and sustainable equipment/services to help our Operations teams succeed and delight Amazon.com customers with speed, selection and convenience- You will collaborate to seek inputs and manage outputs from our external suppliers as well as internal partners across Design & Operations Engineering, Workplace Health & Safety, Finance and Reliability/Maintenance Engineering- You may have to adapt and sometimes take different roles from strategy development to project management to rapidly meet customer needs- You will focus on deep diving categories to unlock value and help deploy emerging technologies at scale for OperationsAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the team- We are customer inclusive and take a data-informed approach to scalable globally for all our customers - We are Safety-first, innovation-first team; we experiment new ideas and challenge old norms- We believe in strategic partnerships to unlock optimal value and cost of ownership across our categories- We lead on & advocate Design for Sustainability to help reduce the carbon footprint of our Operations buildingsBASIC QUALIFICATIONS- Bachelors Degree- 3 yrs of purchasing experience- 3 yrs of procurement experience ...

Software Development Engineer, Just Walk Out - Networking

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.As a Software Development Engineer, you will help solve a variety of technical challenges and mentor other engineers. You will play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team. You will help invent new features, design, develop and deploy reliable distributed services. You will work with a variety of core languages and technologies including GoLang and Python technologies.You will tackle challenging situations every day and you’ll have the opportunity to work with multiple technical teams at Amazon. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on many customers.Key job responsibilities* Leading development and maintenance of key system features* Working with other team members to investigate design approaches* Prototyping designs and testing them with teammates* Working in an Agile/Scrum environment to deliver high quality software against ambitious schedulesAbout the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. The Just Walk Out (JWO) Networking team is responsible for the hardware and software systems deployed to physical stores to support the seamless shopping experience that is Just Walk Out. These systems include OS development, device provisioning, application deployment, logging and metrics, device command orchestration, and configuration-data management. All of these components work together to enable seamless installation and and on-going management of our many JWO networks deployed around the world.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Senior Worldwide Specialist - GenAI, SageMaker

Are you energized to drive adoption of generative AI and machine learning technologies at AWS customers and service evolution of these technologies with AWS Service leadership? Do you have a strong understanding how other cloud service providers and ISV vendors are also driving product and GTM strategies as alternatives available to customers? AWS is seeking a Go-To-Market (GTM) Specialist to evaluate and understand various options available to customers for a managed GenAI and machine Learning service from AWS as well as from other cloud service providers and ISV vendors, how customers value and utilize such services and products and help drive SageMaker as the service that creates the most value and return on investment for our customers. Key job responsibilitiesYou will help build positioning and messaging for SageMaker relative to alternatives available to customers, track the evolution of GenAI offerings across the industry and help inform service teams on service evolution based on your insights. You will educate and enable regional AI/ML specialist sales and AWS account teams on the assets and insights that you develop. You will be engaging directly with key customers and partners on a weekly basis, and as a strong listener, understand their needs in generative AI and machine learning managed services and gain insights on their expectations from a managed GenAI and machine Learning service. You will triangulate market insights from talking to these customers and partners, open-source community and from your own research, and then share these insights with others in the team and with product management to help prioritize SageMaker roadmap and solution development initiatives. The candidate will possess outbound product management, product/market research, and/or business development experience in AI, ML, GenAI, IoT products and/or services and will have demonstrated the aforementioned skills. They will have experience in driving engagements and interactions directly with customers at the highest levels of large enterprises and technology partners. Finally, the candidate will have experience in, and be passionate about enabling specialist sellers and field teams on how to position and sell products/services in machine learning, deep learning, or generative AI.A day in the lifeThe candidate will drive engagements and interactions directly with customers at the highest levels of large enterprises and technology partners. They will utilize their technical knowledge and business experience to communicate the benefits of using managed ML services in AWS to ML platform engineering and data science teams with Directors, VPs of these teams and with C-Level executives. They will evaluate alternative managed GenAI and Machine Learning offerings available to customer to better understand cross industry trends and create assets that highlight the differentiation of AWS service capabilities. They will enable field AI/ML specialist, partnership and account teams on these assets, conduct customer webinars, and device scale campaigns to drive revenue growth and opportunity pipeline. They will lead monthly calls with AWS service teams to help service team members understand how customers perceive of our offerings, what alternative they have and the latest market trends to help influence the product roadmap. Finally, they will magnify the impact of their work, by sharing insights with peers and Leadership utilizing Amazon’s business writing practices. About the teamWe are a small world-wide team of Machine Learning, Deep Learning and Generative AI Go-to-Market specialists with a unique blend of product management, technical business development and sales backgrounds, driving global adoption and scaling of Amazon SageMaker as a managed ML and GenAI Service.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- Experience developing strategies that influence leadership decisions at the organizational level- Degree in a highly quantitative field (Computer Science, Machine Learning, Operations Research, Statistics/ Math etc.) or equivalent experience.- 5+ years of business development and/or technical pre-sales roles at B2B companies (Enterprises, Startups, Management consulting or System Integration Services Companies in Analytics, IoT, ML, AI).- Go-to-market experience in driving adoption of new products/services/features across a large customer base with demonstrable results delivered.- Experience in managing multiple campaigns simultaneously and working across multiple functional teams (Product, Marketing, SAs, Specialist Sellers, account teams).- Experience in evaluating multiple competing options available to customers and driving strategies to meet and exceed customer expectations.- Experience in advocating on customers behalf by understanding their pain points, helping customers navigate through technology options and adoption challenges, and conveying insights back to product teams. ...

Senior Technical Program Manager, Supply Chain Network Design

Supply Chain Innovation is seeking an experienced Senior Technical Program Manager to lead large cross-organizational initiatives across Amazon's end to end supply chain worldwide. This is an exciting opportunity to drive forward-thinking projects at the forefront of Amazon's robotics and automation efforts. In this role you will partner with strong technical leaders to drive the long-term vision of the organization, own delivery of cross organization initiatives, assist in developing and leading organization roadmaps, driving efficiency in processes, and delivering on goals. You understand, utilize and share program-management best practices. You may be assigned to manage the roadmap for an organization, which may include contributing to OP1/OP2 narratives, and ownership of one or more organizational goals. As a Senior Technical Program Manager, you are accountable for the overall strategy as well as driving teams inside and outside your organization to deliver. You are able to define the program (mission, vision, tenets), set goals, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. You understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural choices.Key job responsibilities- You will understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind decisions. - You will demonstrate good judgment in how and when to escalate. You are data-oriented, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility. You will ensure your programs stay aligned with organizational goals.- You will ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions. You will partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order. You will write effective narratives, program updates, and present them effectively to stakeholders and management team. - You create plans that have clear, measurable success criteria and return on investment. You oversee the gap between teams, processes, and systems. You are able to solve ambiguous problems and proactively identify and mitigate risks.- You oversee the gap between teams, processes, and system architectures. You help teams/your organization reduce exposure to classic failure modes (e.g., requirements not sufficiently understood/documented, ineffective cross-team collaboration, long-term impact(s) from of the use of third-party technologies, APIs not protected/hardened, insufficient testing/gaps in QA). - You solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Finance Manager, Last Mile Tech

At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering millions of packages each day and fulfilling customer orders from all over the world. Amazon Flex is at the forefront of delivery operations, owning a significant piece of Amazon's "Last Mile" delivery strategy at current & into the future. The Flex model utilizes independent contractors to help fulfill "Ultrafast" customer deliveries including Amazon Grocery, Whole Foods, same day Amazon.com orders and beyond. Our Finance team works closely with Tech, Product & Program Managers to track performance reporting and support analysis for optimization of labor planning, pricing, routing and expansion opportunities which help improve safety, customer quality and reduce costs.As a Finance Manager, you’ll help us optimize our finances so that we can enhance our customer experience even more and navigate the fast-changing business environment. This role is an opportunity to act as the key finance leader for a strategic programs and get really involved with shaping our business. You’ll lead others and use insights to show senior stakeholders ways that we can move forward with our business ambitions.This role requires a self-starter with strong business modeling skills, a keen attention to detail and good track record of influencing business partners. This role has regular interaction with senior leadership and stakeholders across Amazon and requires strong verbal and written communication skills. The candidate will need to be capable of operating with a high degree of autonomy, and hence needs to demonstrate a high degree of comfort with ambiguity besides holding a high bar on professional integrity; and will need to have a proven track record for hiring, developing and retaining the best talent.Key job responsibilities- Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. These decisions can have global impact.- Educate business partners on financial and non-financial trade-offs and provides guidance and financial analysis for new projects and initiatives. You make thoughtful judgement calls in ambiguous environments where data may be scarce or difficult to procure. - Identifies opportunities to resolve defects proactively. Improves, scales, or simplifies finance tools across teams and organizations.A day in the lifeA typical day in this role provides an opportunity to innovate by building creative, socially responsible last mile logistics solutions through large-scale data driven decision making. The successful candidate will demonstrate the following abilities: they influence business owners, support thoughtful decision-making, and adapt to a rapidly-evolving environment. They collaborate with senior leaders and various business units across Amazon. You bring excellent verbal and written communication skills.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 5+ years of finance experience, or Master’s degree and 3+ years of finance experience ...

Cloud Support Engineer - Networking

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Networking role supports and focuses on our Networking services such as Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Private Cloud). VPN, DX, VPC-TGW (Transit Gateway), WAF, Client VPN and Network Firewalls. These services and technologies help our customer's technology implementations and operations for onboarding to cloud networks. Utilizing these networking services customers can foray into exciting cloud frontiers via execution of large and complex migration plans for existing on-premise client environments onto AWS Cloud, leading efforts to drive existing cloud architecture growth through new AWS service subscriptions.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.• You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning new technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field a minimum of 1+ years of related professional and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related). Networking OSI model with understanding of protocols such as VLAN, IPSEC, TCP, SSL, DNS, OSPF and BGP and understanding of virtualization (Hypervisors, VMware, Xen). ...

Curriculum Developer, AWS Support Global Learning

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Some travel required (10-25%). Portfolio and/or eLearning sample required at interview.Key job responsibilities• Design and develop creative, learner-centered, performance-based training materials in multiple modalities including eLearning, blended learning content, videos, tutorials, etc• Lead the development and implementation of new learning models and content design templates• Develop rapid and agile techniques and processes to create content for a frequently changing environment• Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning• Develop curriculum using multiple synchronous and asynchronous training modalities, including instructor-led, micro-learning, blended learning, and online training materials• Coach and mentor junior developers in use of tools and instructional design methodologies• Effectively manage multiple projects and initiatives from analysis to evaluation• Continuously self-educate on the latest trends and practices in learningA day in the lifeCurriculum Developers are also Program Managers; each CD owns a portfolio of AWS services and their associated training courses and materials. CDs interface with business leaders and internal Learning Business Partners to assess the training needs of their services. CDs are responsible for maintaining existing training content, addressing course feedback, and leading content development and refresh projects. A typical day in this role might involve: communicating with peers and stakeholders, updating project documentation with current statuses, authoring elearning courses, maintaining phased onboarding plans, interfacing with our learning management system to action updates or pull reports, attending meetings, and completing peer QAs.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 4+ years of experience in an instructional design/curriculum development role or similar, including significant experience in creating eLearning courses- 3+ years of program or project management experience- 2+ years experience in using authoring tools, such as Articulate Storyline, Adobe Captivate- 1+ year experience in multi-media development with audio, video, and/or graphic design (e.g., Audacity, Adobe Audition, Camtasia, Adobe Premiere Pro, Final Cut Pro, Adobe Illustrator, Photoshop)- 2+ years experience working with Learning Management Systems (LMS) such as Cornerstone, Thinking Cap ...

Software Development Engineer, External Fulfillment

The Amazon Fulfillment Technology (AFT) powers the physical engine at the heart of Amazon. We are responsible for scalable and innovative solutions to enable fulfillment of millions of items every day across the globe. Our team owns the charter to make the AFT WMS more accessible and flexible for emerging markets and businesses. Join the team if you like to build scalable solutions that solves complex business problems and deliver strong business impact.We are starting several key initiatives in our external fulfillment and are looking for a Software Development Engineer who wants to be challenged with building and driving innovative and scalable systems that manage our external fulfillment network. This opportunity includes architectural challenges in making a large volume of constantly changing data available to various applications owned by diverse customers (internal and external) and business use cases; as well as innovative solutions for managing data quality, complex event processing. We are building new products in this space with scaling requirements to support 10s of million business operations in a day across thousands of FCs. We are looking for SDEs who are passionate to build large-scale, multi-tiered, distributed software solutions. You will be empowered to think big, invent and simplify on behalf of our stakeholders and customers, and find elegant solutions to hard problems. You will be influencing other engineers and tech partners in the team to solve multi-region critical complex business features.Key job responsibilitiesAs a Software Engineer you will be expected to: • Design and develop creative solutions to complex engineering problems.• Effectively mentor junior engineers, helping to maintain appropriate unit test coverage, code documentation, software structure and support• Own and deliver end to end key initiatives, maintaining effective communication with management and stakeholders• Identify, evaluate and suggest mitigation strategies for risks during design• Contribute to system design, process and development standards documentation• Delivering high quality code on time as part of a cross-functional team.• Contributing to team discussions around system component design, improvement and integration.• Designing and developing high performance, test-driven code.• Working with and maintaining a large existing code base as well as new components; maintaining production code and contributing to deployment and QA processes.We value inclusion, celebrate successes and take the time to have fun. If this sounds like the right fit then we want to hear from you!A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.External FulfillmentAFT’s External Fulfillment team builds flexible, scalable solutions specifically designed for the needs of Amazon’s emerging markets and businesses.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Associate Physical Security Engineer, Data Center Design Engineering

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As an Associate Physical Security Engineer at AWS, you will lead security designs for DCs in our Americas Region and impact AWS global DC security standards. Physical Security Engineers at AWS work to design safe, secure, resilient, cost-effective Data Center (DC) facilities. You will be part of a highly creative and efficient design team comprised of Architects, Engineers, and Designers tasked with solving problems and challenging the status quo. As a subject matter expert, you will provide technical guidance, have a direct impact on the design of DC facilities, solve large-scale implementation issues, and be responsible for developing and communicating security design requirements to internal and external project partners.As an Associate Physical Security Engineer, you will work directly with other AWS Security Teams, AWS Management, and partners to collaborate in the real-world application of Physical Security throughout AWS. You will review and be very knowledgeable of new technologies and security measures for possible application to the existing suite of security processes and measures in order to enhance the security posture across AWS. You should have a working knowledge of physical security principles and how that relates to practical application and real-world implementation of processes and measures, as well as working knowledge of Crime Prevention through Environmental Design (CPTED)Key job responsibilities• Lead designs (construction drawings and specifications) for physical security elements (cameras, access control, intrusion detection, fences, gates, etc.) for DC projects in collaboration with a Sr. Physical Security Engineer.• Collaborate with other security organizations within AWS to develop design standards, evaluate cost, risk and benefits of designs and facilitate design discussions.• Communicate conceptual designs to internal stakeholders and external consultants.• Participate in the maintenance of basis of design, prototype design, and template specifications for physical security elements.• Review and direct the work of physical security engineering design consultants.• Manage multiple fast-paced projects simultaneously.• Travel for site assessments, internal design meetings, construction review, and interfacing with design consultants. Anticipated travel not to exceed 25%.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree in relevant engineering field or equivalent additional experience • 4+ years of physical security design experience • 1+ years of physical security design experience in data center or similar mission critical projects ...

Cloud Service Delivery Manager, AWS Managed Services

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is a trusted advisor; providing visibility, service reviews and reporting through all phases of the implementation life cycle. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting capacity needs and service level agreements. You will work with senior stakeholders on opportunities to improve their ICT landscape while working across customer organizations and multiple AWS teams to ensure customers’ applications are well designed and scaled to the needs of their business.The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.Key job responsibilities- Earn a Trusted Client Advisory relationship with our clients and team.- Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.- Work with the customers on operational and tactical issues.- Be involved in the change management process of the customer’s environment to ensure success and service up-time.- Work with application owners to develop and standardize test, upgrade, and release management processes.- Engage with Director and C-Level executives to understand business needs.- Go “toe to toe” with customer technical stakeholders on most issues.- Be the voice of the customer and work with internal AWS resources to ensure that the customer’s SLA’s are met.- Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.- Champion and advocate for customer requirements within AWS (e.g. feature requests).- Participate in customer requested meetings (onsite or via phone).- Triage technical issues.- Provide oversight of escalation, prioritization, and drive customer communication during critical events.- Assist in Design/Architecture of AWS and hybrid cloud solutions.- Establish a working relationships with other AWS account team members such as Technical Account Managers, Business Development Managers and others to achieve the best result for the customer.- Be available outside of business hours to help coordinate handling of urgent issues as needed.- Ability to travel up to 25%About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor's degree- Experience with AWS services or other cloud offerings- 3+ years of experience working in a customer-facing service delivery or technical account management role, with a high level of accountability, and with excellent written and verbal communication skills to successfully engage with customers and colleagues. ...

Data Scientist II, Enterprise Engineering

How often have you had an opportunity to be an early member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? Do you apply Machine Learning to big data problems? Are you excited by analyzing and modeling terabytes of data that solve real world problems? We love data and have lots of it. We’re looking for an engineer capable of using machine learning and statistical techniques to create solutions for non-trivial, and arguably, unsolved problems. We are working on revolutionizing the way Amazonians work and collaborate. Our team is on a mission to transform productivity through the power of advanced generative AI technologies. In pursuit of this mission we are seeking a motivated Machine Learning Engineer to join our team. The successful candidate will be responsible for developing, implementing, and optimizing machine learning models that will drive our generative AI initiative. This role involves close collaboration with data scientists, software engineers, and UX/UI designers to create a seamless and context-aware AI solution that enhances productivity across various user personas within Amazon.You will join a highly motivated, collaborative and fun-loving team with an entrepreneurial spirit and bias for action. The role will challenge you to think differently, hone your skills, and invent at scale. We're looking for engineers who obsess over technical details but can delight customers by continually learning and building the right products. You will help to invent the future of advertising.Technical Skills needed:-- Programming Languages: Proficiency in Python, including libraries such as TensorFlow, PyTorch, and scikit-learn.- Experience with R or Java is a plus.- Machine Learning and AI: Strong understanding of machine learning algorithms and frameworks. - Experience with natural language processing (NLP) techniques and models.- Familiarity with reinforcement learning and its applications.- Knowledge of supervised and unsupervised learning methods.- Data Preprocessing and Analysis: Expertise in data cleaning, normalization, and transformation. Ability to perform feature engineering and selection. Proficiency in data analysis tools and techniques.- Model Development and Evaluation: Experience in developing, training, and fine-tuning machine learning models. Knowledge of model evaluation metrics such as accuracy, precision, recall, F1-score, and AUC-ROC. Familiarity with cross-validation techniques.- Big Data Technologies: Experience with big data tools and frameworks like Hadoop, Spark, or Kafka. Proficiency in handling large datasets and optimizing data pipelines.- API and Microservices Development: Experience in developing and deploying RESTful APIs. Familiarity with microservices architecture and related technologies.- Cloud Platforms: Experience with cloud platforms such as AWS. Proficiency in using cloud-based machine learning and data storage services.- Security and Privacy: Understanding of data privacy regulations and best practices. Experience with data anonymization techniques and secure data handling.Key job responsibilities1. Model Development: Design, develop, and implement machine learning models, particularly focusing on natural language processing (NLP) and reinforcement learning techniques.2. Data Preprocessing: Perform data cleaning, normalization, and feature engineering to prepare datasets for model training.3. Model Training: Train and fine-tune machine learning models to achieve high accuracy and robustness.4. Integration: Work with the software engineering team to integrate ML models into the middleware that interfaces with Amazon’s GenAI offerings.5. Performance Evaluation: Use cross-validation and various performance metrics (e.g., precision, recall, F1-score) to evaluate model performance and ensure their reliability.6. Continuous Improvement: Implement reinforcement learning strategies to ensure the AI system continuously learns and improves from user interactions.7. Collaboration: Collaborate with data scientists, software engineers, and UX/UI designers to ensure the models meet user requirements and integrate seamlessly with existing tools.8. Documentation: Document model architectures, training processes, and evaluation results to ensure transparency and reproducibility.A day in the life - Spending time designing and implementing machine learning models, with a particular focus on NLP and reinforcement learning applications - Conducting data preprocessing tasks including cleaning datasets, normalizing values, and engineering features to prepare data for model training - Running model training sessions and fine-tuning parameters to optimize model performance - Working closely with software engineers to integrate machine learning models into Amazon's GenAI middleware systems- Testing and evaluating model performance using various metrics and cross-validation techniques- Implementing and monitoring reinforcement learning mechanisms to capture user feedback and improve system performance- Attending collaboration sessions with cross-functional team members including data scientists, software engineers, and UX/UI designers- Maintaining detailed documentation of model architectures, training procedures, and evaluation resultsAbout the teamWe are a team part of Enterprise Engineering at Amazon focused on revolutionizing how Amazonians work and collaborate through advanced generative AI technologies. Our mission is to transform productivity across the organization by developing AI solutions. We are highly motivated, collaborative, and maintain an entrepreneurial spirit with a bias for action.Our team brings together diverse talents including data scientists, machine learning engineers, software engineers, and UX/UI designers, all working in concert to create innovative AI solutions. We value technical excellence while maintaining a fun-loving atmosphere that encourages creativity and innovation.We operate at the forefront of AI technology, tackling complex challenges that require innovative thinking and technical expertise. Our team culture emphasizes continuous learning, invention at scale, and a deep commitment to delighting our customers through transformative solutions. If you're passionate about pushing the boundaries of what's possible with AI while working in a collaborative, fast-paced environment, you'll find yourself at home with our team.BASIC QUALIFICATIONS- 2+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

2025 ASIC RTL Engineer Intern, Annapurna Labs

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for all locations we hire for in the United States.In Annapurna Labs we are at the forefront of hardware co-design not just in Amazon Web Services (AWS) but across the industry. The work we do is cutting-edge and internet-scale while also being deeply important to our customers. We design and build every component of our hardware and software to come together into products that our customers use for accelerated computing through Machine Learning acceleration and FPGA acceleration. If you are interested in "building a complete product" from inception to delighted customers, Annapurna is a fantastic choice.If this sounds exciting to you - come build the future with us!Responsibilities: • Participate in logic design activities as part of Amazon's machine learning custom silicon solutions• Work with physical design teams to achieve performance and area requirements.• Develop a deep understanding of the end customer requirements, including software applications, use models, system architecture and the SoC architecture/micro-architecture of our solutions• Develop and execute design automation mechanisms and flowsMentorship & Career GrowthOur team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.Work/Life HarmonyOur team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS- Enrolled in a Bachelors’ degree program or higher in Electrical Engineering, Computer Engineering, or a related field with a graduation conferral date between December 2025 and September 2026- Programming experience in C/C++- Programming experience in System Verilog or Verilog ...

Software Development Engineer , AFT - Safety and Compliance

Amazon Fulfillment Technologies (AFT) powers the physical engine at the heart of Amazon. AFT builds and operates the software, hardware, and processes that run the global network of fulfillment centers, which move billions of units of inventory and ensures customers get what they want when promised. Within AFT, we are constantly innovating in the ways we are automating and accelerating the delivery of products and packages using state of the art software and hardware technologies. We develop software by applying Advanced Algorithms and Real-Time Data processing using large scale distributed systems. We utilize OO programming languages, Elastic Map Reduce, DynamoDB and other AWS technologies to build solutions that that solve our challenges, ranging from scaling for massive Amazon order volume to ultrafast order fulfillment.Our team is looking for top-notch software developer who love listening to our customers, working as a team, and proactively taking the lead whenever necessary. Our mission is to innovate and build scalable and robust software solutions that deliver a great customer experience. These software solutions will directly impact Amazon’s customers from product selection and order placement, to delivering products to our customers as quickly and cost effectively as possible.What you’ll do?· Participate in the design, implementation, and deployment of successful internet-scale systems and services in support of our fulfillment operations and the businesses they support.· Participate in the definition of secure, scalable, and low-latency services and efficient physical processes.· Work with cross-functional teams delivering on demanding projects.· Functionally decompose complex problems into simple, straight-forward solutions.· Understand system interdependencies and limitations.· Share knowledge in performance, scalability, enterprise system architecture, and engineering best practices.Key job responsibilitiesAs an SDEII, you will be collaborating with a team of highly talented engineers to help deliver a highly scalable solutions. As an individual contributor, you would be raising the bar for technical design and code and work on product features starting with gathering requirements, technical design, coding, and operational support. You would work closely with cross functional TPMs and engineers from other teams to deliver new features to our products.* You are constantly looking to make improvements to existing systems as well as looking for new problems to solve. You are not satisfied with the status quo.* You uphold the highest standards, and encourage those around you to do the same.* You are always looking for opportunities to learn about new technologies, new customer use-cases, or the inner workings of our systems.* You are always asking what we can do to make our customers' experiences better. Putting yourself in their shoes and working backwards from there.This role has significant scope and can serve as a stepping stone to Senior SDE as an individual contributor if you're seeking growth and new challenges.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.AFT Safety and Compliance (AFT S&C) org owns products that identify, track, and mitigate EHS concerns as well as Supply Chain Compliance systems that enable the end-to-end execution of regulations for all compliance programs and waste management. Our vision is to empower Amazon businesses to define and implement regulatory and operational standards, measure compliance with those requirements, and quantify potential risks through our centralized and closed loop systems.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer II, Last Mile Delivery Prdct&Tech

Would you like to build impactful mobile software building blocks that empowers hundreds of engineers build and ship new delightful features every day? Our team is responsible for creating the best delivery experience for transporters wherever they deliver packages using their favorite Android or iOS devices. As a Software Development Engineer within the Delivery Technology Organization you will contribute to the next generation mobile foundation to power fast, fluid, and interactive experiences on mobile devices worldwide.Key job responsibilitiesAs a key member of the Last Mile Delivery Technology team you will be an innovator, playing a direct role in shaping and building products that partner teams rely on and customers love on top of Amazon's technology. You will be part of a strong team in a fast-paced, start-up like environment where agile development is embraced, innovation is encouraged, large-scale projects are the norm, and work-life balance is a top priority. We aim to work smarter, not harder, and regularly iterate to maintain and improve work-life balance. As an SDE-II at Amazon, you will have the opportunity to positively impact millions of customers by identifying opportunities, designing solutions, collaborating with world-class engineers and delivering large, impactful, end-to-end projects and improvements. A day in the lifeThe team is a strong, close-knit group with a focus on learning, growing, and delivering results together. We have regular architecture and knowledge shares, and our high level of team trust makes this the ideal environment to lead and grow to the next level. Team owns the communication platform that enables communication between drivers, amazon customers, support agents, DSPs and other last mile entities to make successful deliveries–on-road, off-road. We enable driver engagement, creating avenues for drivers to provide feedback. The team own end to end experience for these communication channels like calling, texting, targeted content, push notifications.BASIC QUALIFICATIONS- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 3+ years of non-internship professional software development experience- Experience programming with at least one software programming language- 3+ years of non-internship professional software development experience- 3+ years of AWS cloud-native development utilizing CDK or other similar Infrastructure-as-Code libraries- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Expertise with React, React-tangential libraries and constructs, HTML, CSS and ECMAScript14.- Expertise with Java and common Java libraries (eg Spring)- Experience with React state management libraries (eg Redux)- Understanding of performance optimization, accessibility and internationalization.- Strong analytical and problem-solving skills.- Excellent written & verbal communication and collaboration skills.- BS in Computer Science or equivalent work experience. ...