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The Senior Program Manager for AMXL New Programs & Pilots will own the creation, scaling, and optimization of new programs within AMXL that continue to increase value proposition. This role will conduct industry research, identify opportunities, and work with cross-functional stakeholders and teams to launch new program initiatives for AMXL. This role requires inventing complex ideas, project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Successful cross-team coordination, project management and executive presentation skills are essential. This role will require thinking outside the box and creating programs that fully integrate and improve on AMXL existing operations and the ability to navigate ambiguity and set metrics and standards as well as organizational integration for new programsKey job responsibilities- Manage full lifecycle of cross-functional programs with considerable impact across multiple organizations- Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive quantifiable improvements - Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team influence critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers- Create, communicate, and manage budget for projects- Up to 30% travel requiredAbout the teamAMXL fulfills and delivers large packages over 50 lbs. that have an average sales price of over $320 making them highly sensitive customer purchases. In order to ensure an excellent customer experience, this team owns the entire end-to-end operation standard spanning supply chain, fulfillment, middle mile, and last mile. Given the nature of the business, the AMXL network has distinct problem statements that require single threaded, end-to-end ownership to ensure we are optimizing for our customers and associates consistently.BASIC QUALIFICATIONS- Experience using data and metrics to determine and drive improvements- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

SSD Engineering Product ManagerAre you passionate about driving innovation and operational excellence in the rapidly growing last-mile delivery space? As an SSD (Sub-Same Day) Engineering Product Manager at Amazon, you'll play a pivotal role in revolutionizing the way we get products to our customers.In this role, you'll be responsible for owning the customer-centric strategy, gathering feedback, analyzing business impact, and using key metrics to inform the direction of our SSD initiatives. You'll define a clear vision and long-term roadmap, collaborating closely with engineering teams to align product development.Key Responsibilities:1. Product Management: - Define the product strategy, roadmap, and feature prioritization for your assigned SSD business pillars (e.g., Grocery, Hazmat, Pharmacy, Flex, Prime Air, Fulfillment, Distribution). - Gather customer and stakeholder feedback to inform product decisions and address pain points. - Develop comprehensive rollout plans that balance customer and business needs, and facilitate smooth cross-functional collaboration. - Make strategic trade-offs and drive alignment across the organization.2. Strategic Roadmapping: - Collaborate across business units to develop a forward-looking plan that aligns engineering and infrastructure projects with SSD's long-term goals and priorities. - Ensure the roadmap addresses customer needs, financial targets, and operational scalability.3. Stakeholder Management: - Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence. - Schedule and moderate multiple weekly standing meetings to obtain or share information and approve changes. - Coordinate information between various teams in the organization.This position is located in Nashville and may require up to 20% travel.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Join Amazon's Global Logistics team as a Senior Business Intelligence Engineer and help shape the future of our cross-border logistics capabilities. You'll lead the development of cutting-edge analytical solutions and data automations that optimize the speed, cost, and reliability of global import shipments. This role offers a unique opportunity to work with a diverse, international team and make a significant impact on Amazon's worldwide operations.Key job responsibilities- Design and develop scalable data warehouse solutions and pipelines- Create complex data processing jobs using advanced technologies- Collaborate with stakeholders to understand business needs and deliver insights- Lead business intelligence initiatives for North American operations- Provide technical guidance and influence decision-making within the teamA day in the lifeAs a Senior Business Intelligence Engineer, you'll start your day by checking in with your team across different time zones. You might begin working on a new data pipeline to improve visibility into import shipment delays, collaborating with data engineers to optimize the solution. Later, you could meet with business stakeholders to present your latest analysis on cost-saving opportunities in the logistics network. Throughout the day, you'll be problem-solving, coding, and mentoring junior team members, all while keeping an eye on the broader impact of your work on Amazon's global logistics operations.About the teamThe Global Logistics Analytics team is dedicated to delivering trusted, accessible, and actionable data insights that drive business decisions. We manage a wide range of reporting and analytical products across European and North American operations. Our mission is to enhance the speed, cost-efficiency, and reliability of global import shipments through data-driven strategies. We're a fast-paced, innovative team that values continuous learning and evolution in the rapidly changing world of global logistics.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits. The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to: - Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems - Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws - Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions - Responsible for recommending appropriate risk mitigation measures to management, including ergonomics - Available to work flexible shifts including days, nights and/or weekendsFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent- A minimum of 1 year in an Environmental Health & Safety (EHS) related field OR; A Bachelor’s degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Knowledge of OSHA regulations specifically 29 CFR 1910- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personnel issues in the workplace ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes. We have built a highly respected software engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network. As a Principal Technical Program Manager (TPM), you will own writing technical specifications, running MBRs for org and keeping large program schedules from design to release on track. This role requires effectively partnering with other orgs within Amazon and managing launches. You will also be responsible for mentoring other L6, TPMs in the org.About the teamInclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 7+ years of technical program management experience- 7+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The OpsTech Solutions - Supply Chain (OTS-SC) team plays a critical role in supporting Amazon's Worldwide (WW) Stores business by overseeing planning, purchasing, procuring, provisioning, assembling, shipping, deploying, and managing IT equipment. This team is responsible for facilitating new site launches, retrofits, expansions, relocations, colocations, decommissions, customer programs, and lifecycle programs. Within this dynamic landscape, the Demand Planning Analyst will be responsible for developing and implementing sophisticated analytics-driven planning solutions to meet customer demand on time. Drawing on a deep understanding of supply chain data and processes, this role will leverage advanced analytical capabilities to create transformative tools and models aimed at optimizing operational effectiveness.This role requires a unique combination of analytical expertise, technical skills, and business acumen. By providing valuable data-driven planning solutions, the Demand Planning Analyst will play a crucial supporting role to optimize Amazon's fulfillment operations and achieve the organization's on-time, in-full (OTIF) performance targets.Key job responsibilities- Retrieving, aggregating, and integrating data from multiple sources to build a comprehensive view of supply chain performance.- Defining data elements and developing analytical and reporting capabilities to enable data-driven decision-making.- Collaborating with technical and non-technical teams to unlock the value of disparate, unintegrated data sources across the organization.- Leveraging expertise in data platforms and analytical tools, such as Python, Quicksight, Amazon Redshift, BigQuery, PowerBI, and Tableau, to create dynamic, user-friendly planning solutions.- Developing sophisticated models and algorithms to predict funding and inventory requirements, determine optimal ordering timing, and enable on-time, in-full (OTIF) fulfillment.- Delivering business-critical insights and automated planning tools to internal OTS-SC teams, external partners, and customer business units.- Fostering innovation in supply chain analytics by exploring the use of AI/ML technologies to optimize various planning and execution processes.- Ensuring alignment between technical solutions and strategic business objectives, continuously enhancing supply chain responsiveness and reliability.- Effectively communicating findings, proposing strategic alignments, and driving project management to enable successful implementation of planning tools and models.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.- 3+ years of managing stakeholders in cross-functional project experience ...

Amazon is the global leader in e-commerce. Since our start in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment centers and delivery stations. Our focus on the customer and innovation drives the growth of Amazon, offering our customers more types of products, more conveniently, and at even lower prices. We are seeking someone to join the Global Road Safety Team as a Senior Program Manager, Road Safety Standards. This role will focus on the development and review of standards, policies, and procedures related to road transportation safety that impact Last and Middle Mile operations globally. As Amazon continues to innovate, our policy documents must evolve with the speed of business to maintain the highest safety standards that impact transporters, our customers, and the communities we serve. Standards and procedure creation will be informed by regulatory requirements, consensus standards, and assessments from subject matter experts with transportation operational experience. PRIMARY RESPONSIBILITIES• Create, review, approve and improve GRS standards and procedures within an ISO 45001 Management System.• Develop and provide guidance to site and business specific stakeholders for safety standard compliance. • Work with various stakeholders and partners to develop programs effectively and provide implementation support. • Analyze safety metrics and review incident weekly and monthly incident trends to discover trends to rationalize the allocation of appropriate resources to areas where the safety risk is highest.• Validate risk assessments and safety audits to identify non-compliance equipment and/or processes involving transportation operations. Implement solutions through standard and procedural creation that mitigate exposure to these risks and prevent loss of life.• Conduct audits for compliance with over the road and in yard safety policies and procedures• Analyze data to identify trends and provide recommendations to proactively control safety risks• Convey findings, including escalations, to stakeholders in a clear, easily digestible format• Continuous process improvement; use the right metrics to measure policy quality and opportunities. Look around corners and anticipate safety challenges/obstacles the business could face and proactively developing a plan to address.• Partner with Last and Middle Mile transportation operations in the use of vehicle technology to detect unsafe behaviors.• Provide guidance on training programs and other educational platforms, while developing the Amazonian safety culture, in identifying ways to improve vehicle safety. Key job responsibilitiesThis role requires safety gap identification, timeline management, communicating risk to senior management, and large-scale scoping. Cross-team coordination, project management, executive presentation skills, a penchant for process improvement, and a proven history of delivering results are essential for success. A bias for action and comfort in dealing with ambiguity are a must. Often times it will not be clear how we will reach our end goal; you will be expected to help carve a path by taking risks and be willing to try new things, fail fast then iterate. Strong analytics and safety experience will be valued in an applicant. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Verbal and written communication skills to support meeting facilitation and presentations related to Driver Training content and on-road safety program management. ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and motivated people. As a Sourcing Recruiter, you will cultivate talent sourcing channels, develop relationships with hiring managers, and close searches against tight deadlines. In this role, you will be responsible for talent attraction strategies and utilize your experience setting benchmarks and metrics.We need a talented Sourcing Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Sourcing Recruiter will work with a team of peers including Client Leads and Recruiting Coordinators focusing in the areas of candidate talent search and placement, process improvement and strategy development. They will foster a collaborative team environment and a strong service-oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets customer service level agreements.The Ideal candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR business partners. They have a reputation for being exceptional at candidate generation, organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate push back and a sense of urgency, and value providing amazing customer service.Key job responsibilities• Contribute to developing strategies related to recruitment that will contribute to the long-range growth, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customer.• Recruit passive candidates and gauge candidate skill sets against open roles.• Build and maintain network of potential candidates through proactive market research and on-going relationship management.• Interview candidates within the framework of the position specification. Screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline.• Work closely with Business, TA and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel.• Lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition.BASIC QUALIFICATIONS- 3+ years of technical recruiting in high volume and high hiring bar environment experience- Experience building candidate sourcing and closing strategies- Bachelor Degree ...

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.The AWS Security Assurance Service team, within GSS, is seeking a talented Engagement Manager to lead internal AWS, external partner, and customer teams and educate our customers on how our product-led, people-powered services helps operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business, and learn from (and contribute to) a variety of security and compliance use cases. This is a customer facing role where success is measured by helping customers and partners remove constraints and accelerate their journey to AWS.Key job responsibilitiesSOLUTIONS- Actively looks for ways to improve process efficiencies and effectiveness.- Ability to apply strategic thinking and demonstrate understanding of requirements to execute.- Ability to make decisions guided by policies, procedures and business plans with limited guidance.- Ability to apply business and financial acumen to achieve measurable business results for customer success.- Support and influence the sales lifecycle by engaging clients in defining next phases of cloud projects as appropriate to meet client needs.- Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.COMMUNICATION- Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels.- Ability to build relationships with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.- Plans and oversees the preparation and distribution of project communications.- Understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.- Foster an inclusive and diverse work environment.TEAMING- Proven success in working with teams and executive leadership in a complex customer environment.- Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.- Proven experience working in a matrix environment, managing multiple stakeholders.- Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.As a member of the AWS Security Assurance Services team, you are joining a team that invests in your success by providing comprehensive learning and mentorship programsThis is a customer-facing role. You may be required to travel to customer locations to deliver professional services when needed when travel resumes. We offer a flexible work environment to help you balance your work and personal life, while still remaining customer obsessed.About the teamAWS Security Assurance Services LLC, a PCI-QSAC (Payment Card Industry-Qualified Security Assessor company) and HITRUST External Assessor Firm, is a team of industry certified assessors, helping our customers achieve, maintain, and automate compliance in the cloud by tying together applicable audit standards to AWS service specific features and functionality.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years experience leading and delivering enterprise-level IT engagements.- 3+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO).- Customer facing experience, interfacing with executive stakeholders, and leading delivery for large transformation programs- Demonstrated experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.- Bachelor's Degree, related technical field, or equivalent practical experience. ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process • Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Ability to translate French to English and English to French verbally and written. • Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Experience with MS Word, Excel, OneNote, Outlook- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Skilled in SalesForce or equivalent case management software- Ability to multi-task with efficiency and quality- Ability to translate French to English and English to French verbally and written. ...

At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are seeking a Category Manager with procurement experience to strategically source products and services within our Global Procurement Operations, CapEx Equipment Category Team. The person in this role will interact with our most important suppliers to satisfy business requirements and will partner with multiple teams in Amazon to develop and execute category sourcing strategies, improve productivity and value across the category.Key job responsibilities- Establish and execute category sourcing strategies, lead cross-functional teams, negotiate with suppliers and deliver the best value; - Drive appropriate relationships with suppliers, with the objective of achieving the optimal solution and cost of ownership;- meet the business and procurement goals fostering a culture of continuous improvement with performance benchmarks in use;- Identify, monitor and optimize opportunities to increase value and mitigate risks for our Customers;- Lead end-to-end Procurement process for large investment projects globally;- Act as a category expert and focal point within the Procurement team;- anticipate trends and risks, identify and exploit opportunities to continuously improve performance;- Achieve y-o-y cost savings and meet/exceed KPI set for category sourcing activities;- Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions;- Help to develop long-term department strategies and significantly influence the cross-company project development and delivery of enhanced processes and standardsKEY PERFORMANCE INDICATORS:- Earn the trust of key stakeholders to drive alignment with the business- Create and execute the category strategy in conjunction with internal customers to ensure there is a comprehensive, unified approach for the category- Achieve yearly cost saving or value targets appropriate to the category aligned with annual budget processes- Define and report on key metrics that measure effectiveness of supply and cost savings- Champion standards and process improvementsTRAVEL REQUIREMENT: Travel up to 25%BASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Bachelor's degree ...

Want to be a program leader who delivers new initiatives at scale to make our communities safer? Are you looking for a role with high impact and high visibility? We are looking for a motivated, data-oriented self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Accountability team!In this role, you'll take end-to-end ownership for programs that improve safety for delivery associates and the communities they serve. We seek a leader who can set priorities, communicate effectively, and consistently deliver results across diverse cross-functional teams at massive scale. Having the ability to solve complex business problems with simple, customer-obsessed solutions is a key skill-set in this role. We are looking for someone who can own an end-to-end program space, including customer research, design/ideation, stakeholder and leadership alignment, influencing partner team roadmaps, development of KPIs, and overseeing excellent execution.You will be successful in this role if you can manage multiple competing priorities, often with urgent deadlines, and deliver at speed while developing a long term strategy. You will need to be a proven program leader and communicator, with the ability to apply analytical skills to problem solving.Key job responsibilities- Use customer feedback and analyze data to identify and solve complex problems in an ambiguous space.- Design compelling program offerings for customers.- Create and deliver a long term roadmap for tech enhancements in partnership with multiple teams.- Establish and deliver important new initiatives with broad impact to improve DSP on-road safety.- Define and document business requirements and program design for new launches.- Create new metrics to measure program performance and define success.- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.- Manage business risks and create paths forward by managing tradeoffs and creating novel solutions.- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.- Own execution of business critical programs in partnership with operations teams. A day in the lifeIn this role, the Sr. Program Manager will lead program development to improve safety for Delivery Service Partners. You will spend time gathering feedback from your customers and diving deep into data to gain insight into complex problems. You will use these insights to develop short and long term solutions by working closely with partner teams and understanding Amazon Last Mile technology. You will write documents to gain buy-in and present to senior leadership for approval. Then, you'll develop business requirements, success metrics, and manage end-to-end delivery.About the teamOur team is responsible for designing and maintaining products and programs with safety impact at massive scale. We love combining data with customer feedback to design permanent solutions to challenging problems. We work across multiple partner teams with functions ranging from tech development to communications. We take great pride in our vision to build the world's safest transportation network.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience leading process improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience defining program requirements and using data and metrics to determine improvements- Experience in complex problem solving, and working in a tight schedule environment ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process • Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Experience with MS Word, Excel, OneNote, Outlook- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Skilled in SalesForce or equivalent case management software- Ability to multi-task with efficiency and quality ...

Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved, we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.ATS is seeking a is seeking a Media Production Manager to lead and oversee multimedia content development. This role will drive creative direction, manage production teams, coordinate video/audio projects, establish quality standards, and ensure timely delivery of engaging training content that elevates learning experiences for Amazon's transportation network.Key job responsibilitiesDevelop innovative multimedia strategies that support ATS' evolving business needsLead end-to-end multimedia production projects, including video, audio, and interactive content, ensuring alignment with ATS' Learning objectives and Amazon's quality standards.Manage a team of content creators, videographers, and editors while fostering a culture of creativity and innovation.Develop and maintain production schedules, budgets, and resource allocation plans to ensure efficient delivery of multiple concurrent projects across the ATS Learning portfolio.Collaborate with stakeholders, subject matter experts, and learning teams to translate complex transportation concepts into engaging multimedia content that drives learner engagement and retention.Establish and maintain production workflows, technical specifications, and quality control processes while staying current with emerging multimedia technologies and industry best practices.Identify appropriate performance metrics and ensure consistent measurement and accountabilityTravel 25% - 50%BASIC QUALIFICATIONSBachelor's degree in Film, Media Production, Communications, or related field8+ years of professional experience in multimedia production, with at least 5 years managing complex video/audio production projects4+ years of people management experience, leading teams of 5+ direct reportsExperience with video production workflows, post-production software, and digital content management systemsExperience partnering with senior stakeholders and managing cross-functional relationshipsStrong portfolio demonstrating successful delivery of professional multimedia projects ...

Are you an innovative leader that wants to design the next generation of world-class fulfillment centers and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you! We’re looking to add a high-impact engineer to our team in our Nashville. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our suppliers’ primary point of technical contact for your projects. Then, once the design is completed and approved, you will hand-off the project to our Ops Engineering team who will oversee the installation and commissioning of the project. You’ll support that team to ensure that the system you’ve designed is successfully installed, commissioned and launched.Your projects will include green-fields, brown-fields, and retrofits. Our team is responsible to design fulfillment centers, cross-dock facilities, specialty facilities (ex. reverse logistics, hazmat) and ground and air transportation centers throughout North America and Europe. Your projects will be a variety of template-based and designed-from-scratch.You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.Key job responsibilitiesAre you an innovative leader that wants to design the next generation of world-class fulfillment centers and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!We’re looking to add a high-impact engineer to our team in our Nashville. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our suppliers’ primary point of technical contact for your projects. Then, once the design is completed and approved, you will hand-off the project to our Ops Engineering team who will oversee the installation and commissioning of the project. You’ll support that team to ensure that the system you’ve designed is successfully installed, commissioned and launched.Your projects will include green-fields, brown-fields, and retrofits. Our team is responsible to design fulfillment centers, cross-dock facilities, specialty facilities (ex. reverse logistics, hazmat) and ground and air transportation centers throughout North America and Europe. Your projects will be a variety of template-based and designed-from-scratch.You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.BASIC QUALIFICATIONS - Bachelor’s degree in Engineering (any discipline) or foreign equivalent or a related field, or 2+ years Amazon experience. - 5+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or related - Experience must involve ownership/management of engineering design projects. - Proficiency using business/technical software like MS Excel, MS Project, and CAD software. - Ability to travel 20% globally. ...

Amazon Box Truck Network (ABTN) is looking for an experienced Sr. Product Manager to design the future of Less Than Truckload (LTL) transportation. This role will be responsible for the mid and long term planning and strategy for LTL in the box truck transportation space. They will work across multiple stakeholder teams to devise and align on cost and loading methodologies to drive fill rate goals. This role will work with tech teams to build the future looking automation needs. Key job responsibilities- Define cost methodology for box truck LTL programs- Launch co-mingled box truck load types- Create and deliver long-term (LTP) and medium-term planning (MTP) documents- Lead ad hoc strategic projects across the box truck, linehaul and overall transportation space- Collaborate with Senior Manager and Director level leaders across the organization and influence medium/long-term decisions across business units to yield the best outcomes for customersA day in the lifeAs a leader in Network Design, you will be building the medium and long-term expansion strategy for the US Box Truck LTL program. You will work directly with finance and Under the Roof (UTR) product to define the cost methodology to split cost across business demand. You will launch the first iteration of co-mingled box truck load types working cross functionally within the other box truck teams (RSR, AF, AB, SWA) to maximize fill rate and minimize total transportation cost. About the teamThe Amazon Box Truck Network team oversees all programs an initiatives related to any box truck loads Amazon executes in the US and is broken up into Network Design, Under the Roof (UTR), Over the Road (OTR), Postal (POST), and Tech & Analytics Teams. Specifically, the Network Design team optimizes the box truck transportation network to minimize for transportation cost, improve speed to customers, and reduce defects. BASIC QUALIFICATIONS- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field- Experience in influencing senior leadership through data driven insights- Experience in product or program management, product marketing, business development or technology- Experience in Less than Truckload (LTL) Transportation ...

Do you want to be part of an organization that is developing and launching new business models across the world? If so, the AMXL (Amazon Extra Large) Delivery Stations operations team is looking for an experienced analyst with a strong record of achieving results, to support AMXL Last Mile Delivery Stations. We need team members who are capable of breaking down and solving complex problems for the benefit of our quickly expanding customer base.The Senior Finance Analyst- AMXL will be part of a team focused on Delivery Station operations, where the team has functional responsibilities split between Fixed and Variable functions. Within this functional support structure, the Senior Finance Analyst will be responsible for supporting Under the Roof and On the Road Variable Cost and related productivity metrics.We seek a strong team member who can prioritize well, communicate clearly, and consistently deliver results. You must have the capability to create and present whitepapers for senior executives, and align roadmaps with Amazon’s strategic objectives. A key to influencing stakeholders is to have the ability to solve complex, technical problems with simple, innovative and practical solutions. Excellent written and verbal communication skills are essential. You will leverage your education and work experience to lead initiatives to streamline planning/reporting, decide on investments, drive efficiency initiatives, and pursue customer experience benefits in AMXL to drive P&L (Profit & Loss) benefits. The role requires an individual who is willing to work in an ambiguous environment and make a big impact. The successful candidate will have a passion for providing data-based decision making. You continuously look for areas of improvement, and implement automation in order to reduce your manual work load to focus on delivering insights into the business.Key job responsibilities- Autonomously partner with multiple stakeholders such as Operations, Supply Chain, and Finance teams to plan for and ensure attainment of goals- Own the variable cost forecast, which includes understanding and developing forecast timing methodologies- Lead variance analysis and provide consolidated narratives for monthly/quarterly business reviews- Leverage financial knowledge and business acumen to execute ad-hoc projects and analysis, draw conclusions, and present recommendations with little guidance- Provide performance reporting with detailed insights and suggested actions- Partner with AMXL Supply Chain to analyze current and future opportunitiesA day in the lifePartner with other AMXL leaders to solve challenging problems, and also own and drive projects that impact the entire AMXL network.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 3+ years of finance or a related analytical field experience ...

Amazon’s Customs & Trade (ACT) Learning & Development team supports Amazon’s customs brokerage mission to provide global customers (International FBA Sellers and External Freight Forwarders) a one-stop customs business for international transportation services. To support expansion, we are searching for a Sr. Learning Specialist with strong communication, development and facilitation skills to join our team and help grow and implement customs brokerage onboarding, training, and upskilling programs. Amazon Customs Brokers own customs clearance on ocean, air, rail and truck cross-border shipments, and the Sr. Learning Specialist will play a critical role in defining and facilitating training and learning materials for onboarding and continued education. A Sr. Customs Learning Specialist is comfortable talking in front of a group as well as one-on-one with an individual, and is able to give and receive feedback effectively. We invite you to be part of the team that defines how Amazon changes the world of international logistics.Key job responsibilities- Innovate and lead training project directives and timelines while offering solutions to training needs variances- Facilitate operational training for Broker Operations Partners via blended learning experience comprised of remote instructor led training (VILT), in-person, and hands-on training- Conduct ongoing assessments of learning performance via data-driven approaches- Identify gaps in existing learning content; Innovate, create, and test new training materials that close critical skill and knowledge gaps- Manage classroom instruction, performance and reporting, providing subject matter expertise in areas of content specialtiesKey skills: - Understanding of brokerage incident and escalation functions.- Proficient in and able to explain customs, in-bonds, duty statements, etc.- Experience in or with International Logistics, Cross-Border Transportation and Supply Chain, or US Customs rules and regulations.- 1+ year as a Licensed Customs Broker or has Customs experience with a willingness to taking the Customs Brokerage or Certificate (CCS) license exam.- Fluent English (written and verbal) - Effective communication skills with stakeholders and leadership.- Client-focused and team-orientedAbout the teamACT's L&D team globally manages the brokerage's training and development needs with development tools and innovative systems. Tenets include:1) Improve employee performance - Teach and reinforce digital competencies and customs brokerage skills that improve operator compliance and productivity.(2) Enhance service output - Provide customs brokers a learning environment that fosters accurate entry writing solutions.(3) Retain talent - Expand employee learning and training leading to career growth opportunities.BASIC QUALIFICATIONS- International logistics work experience.- Bachelor’s degree in a related field.- Demonstrated success developing, coaching and assessing business processes.- Corporate training or e-learning platform experience.- Experience using computers to develop instructional materials and presentations. ...

Amazon is seeking a Project Engineer to support the Amazon Logistics North America (AMZL NA) Engineering team, part of Amazon’s Last Mile organization. The Last Mile team helps get customer packages from delivery stations to a customer’s doorstep.We are looking for an individual who has experience creating scalable solutions to tough engineering problems. In this role, the Project Engineer will be responsible for designing, managing and executing the next generation of delivery station processes, equipment, and operations. This is a unique opportunity to own new innovative projects and mechanisms that will advance the intelligence of our last mile business.Key job responsibilities-Drive complex cross team programs at various stages of lifecycle.-Create transparency and predictability with roadmaps, planning, and partner management-Drive programs to deliver goals on time and exceeding our quality bar-Lead initiatives and complex cross-functional projects or programs in ambiguous and complex problem spaces-Participate in the full system development life cycle, working within broadly defined parameters, including test plan execution and solution quality needs-Manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors-Responsible to deep dive technical solutions that encompass advanced technology applications, conveyor hardware selection, material handling integration, and vendor commissioning content and expectations-Work closely with vendors, suppliers and other teams to come up with innovative solutions-Develop cross-functional knowledge of Operations and Engineering team systems, processes, procedures, and tools-Define projects (scope, delivery, and budget), set objectives, analyze data, drive improvements to metrics, and influence resource allocation-Develop and manage budget and contract documents including RFPs, change order controls, and purchase orders-Support design development efforts for optimal solutions for the North America delivery network through equipment specification, material flow, process design, ergonomics, associate experience, operational considerations and site layoutBASIC QUALIFICATIONS- Bachelor’s degree in Industrial Engineering, Mechanical Engineering, or another STEM field- 5+ years of experience as a project engineer, process engineer, project manager, manufacturing engineer, or related occupation- 5+ years of experience directly managing and responsible for large material handling or automation projects- Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems ...

Amazon World Wide Operations is seeking a Senior Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3days/week in corporate office. Some travel offsite may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Seattle, WA, USA | Tempe, AZ, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...