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Are you looking for an innovative, fast-paced, highly-collaborative environment? If so, come join Worldwide Retail Growth and Development! The Worldwide Retail Growth and Development team is responsible for the strategic planning, acquisition, design, construction, launch, and maintenance of Amazon Worldwide Grocery Stores' real estate assets. This includes Whole Foods Market, Amazon Grocery Stores, and Amazon Grocery Logistics.We are looking for a Sr. Program Manager to support our central Growth & Development Business Operations org. The Sr. Program Manager will sit on the Business Operations leadership team and work closely with leaders across Business Operations and the wider Growth & Development org. Key responsibilities will be developing and managing Business Operations’ ‘Rhythm of the Business,’ overall prioritization and project tracking, escalations, special projects, and more. The role will be responsible for communicating across a wide variety of stakeholder teams, leading and contributing to key business documents, and organizing and helping to prioritize and track projects across Business Operations. The role will also be responsible for resolving regular escalations by quickly gathering information and bringing together the right group of stakeholders.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Ability to manage multiple simultaneous projects and coordinate with internal and external stakeholders. ...

Amazon Freight is seeking a highly skilled and motivated Freight Operations Associate to support the movement of freight shipments for our external customers. This is an exciting opportunity to join a rapidly growing team responsible for ensuring seamless freight movements across North America for our customers.The ideal candidate will have a background in transportation and logistics, with excellent data analysis and problem-solving skills. You will be responsible for communicating directly with external partners such as carriers and suppliers to resolve daily freight movement issues. This role requires the ability to quickly understand business impacts, pull and analyze data from multiple systems, and drive process improvements to eliminate root causes of defects.Key job responsibilities• Maintain constant, tactical communication with external freight partners (carriers, suppliers, and customers) and internal stakeholders (product, business intelligence, sales, and fulfillment centers)• Expertly pull data from various databases using tools like Excel, SQL, and Access to perform ad-hoc reporting and analysis• Publish performance metrics to help drive business results and identify areas for improvement• Systematically escalate issues or data variances to the appropriate teams and follow through on resolutions• Meet tight deadlines to address critical business needs while tracking and measuring your own activities• Demonstrate strong verbal and written communication skills to present findings and recommendationsBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon’s Customs & Trade (ACT) Learning & Development team supports Amazon’s customs brokerage mission to provide global customers (International FBA Sellers and External Freight Forwarders) a one-stop customs business for international transportation services. To support expansion, we are searching for a Sr. Learning Specialist with strong communication, development and facilitation skills to join our team and help grow and implement customs brokerage onboarding, training, and upskilling programs. Amazon Customs Brokers own customs clearance on ocean, air, rail and truck cross-border shipments, and the Sr. Learning Specialist will play a critical role in defining and facilitating training and learning materials for onboarding and continued education. A Sr. Customs Learning Specialist is comfortable talking in front of a group as well as one-on-one with an individual, and is able to give and receive feedback effectively. We invite you to be part of the team that defines how Amazon changes the world of international logistics.Key job responsibilities- Innovate and lead training project directives and timelines while offering solutions to training needs variances- Facilitate operational training for Broker Operations Partners via blended learning experience comprised of remote instructor led training (VILT), in-person, and hands-on training- Conduct ongoing assessments of learning performance via data-driven approaches- Identify gaps in existing learning content; Innovate, create, and test new training materials that close critical skill and knowledge gaps- Manage classroom instruction, performance and reporting, providing subject matter expertise in areas of content specialtiesKey skills: - Understanding of brokerage incident and escalation functions.- Proficient in and able to explain customs, in-bonds, duty statements, etc.- Experience in or with International Logistics, Cross-Border Transportation and Supply Chain, or US Customs rules and regulations.- 1+ year as a Licensed Customs Broker or has Customs experience with a willingness to taking the Customs Brokerage or Certificate (CCS) license exam.- Fluent English (written and verbal) - Effective communication skills with stakeholders and leadership.- Client-focused and team-orientedAbout the teamACT's L&D team globally manages the brokerage's training and development needs with development tools and innovative systems. Tenets include:1) Improve employee performance - Teach and reinforce digital competencies and customs brokerage skills that improve operator compliance and productivity.(2) Enhance service output - Provide customs brokers a learning environment that fosters accurate entry writing solutions.(3) Retain talent - Expand employee learning and training leading to career growth opportunities.BASIC QUALIFICATIONS- International logistics work experience.- Bachelor’s degree in a related field.- Demonstrated success developing, coaching and assessing business processes.- Corporate training or e-learning platform experience.- Experience using computers to develop instructional materials and presentations. ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? The Sub-Same Day (SSD) team is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Your robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations. This role will play a critical role in the future strategy for the same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, and the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes to influence the team in a direction. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Bellevue or Nashville corporate offices.The Sr. Program Manager will also demonstrate: • Confidence operating in a highly ambiguous and iterative business space. • High attention to detail including proven ability to manage multiple, competing priorities simultaneously. • The ability to independently own and drive strategic communications (e.g., decision narratives, investment proposals) with senior leaders and executives.• Capability to communicate with technical stakeholders.• Ability to think strategically and execute methodically.• Ability to work in a fast-paced environment where continuous innovation is desired.• Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.• Ability to clearly communicate data insights to others.• Lead expansion of a program across business lines, including defining strategy and fully owning program and roadmap for expansion.Key job responsibilities• Drive innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.• Influence the end -to-end fulfillment process (quality and cost).• Partner with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost and quality goals.• Gather and analyze data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams.• Analyze and solving operational barriers with a focus on understanding root causes and driving forward opportunities.• Develop Amazon best practices for internal operations.• Leverage analytics to support the future state of the business.• Have solid understanding of under the roof/on the road operational processes and the financial tradeoffs and technical requirements associated with implementing change.A day in the lifeThis PM will be responsible for driving recommendations to optimize the supply chain and integrate new packaging solutions for SSD Grocery. They will work through product design/development, supply chain, and category procurement for scalability of solutions. They will work with partner teams under the roof/ on the road for integration and delivery of solutions. Key tenants of this role include being customer obsessed over customer experience, cost optimization and process improvement. This includes working with and through key stakeholders including Category Procurement, Supply Chain, Safety, Finance, Tech, Delivery Experience and Operations. About the teamThe Sub-Same Day (SSD) team represents the speed of the business, dealing with innovation, design and sustainability in delivering to delight our customers.BASIC QUALIFICATIONS- Bachelor's degree- 4+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience ...

Amazon World Wide Operations is seeking a Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon is seeking an organized, dynamic, autonomous data driven expert in Facilities Management to support the development of the function in North America, impacting more that 1000 sites in the US and Canada and overseeing $2B of spend, with possibilities of expansion to Mexico and rest of Americas.As a Facilities Management expert, this individual will collaborate with multiple stakeholders (Procurement, Operations, Finance, and local Maintenance teams), to develop strategies to optimize the cost, quality and performance of the hard-soft services (i.e. Base building, Janitorial, Waste and Peste management, Snow removal, etc.)Key job responsibilities- Supports the development of the Facilities Management functions in NA- Point of contact with other global Subject Matter Experts established in the EU and supports the adoption of global strategies modifying them as needed to meet local regulations/restrictions- Engages with business owners and leadership to support the deployment/adoption of the FM strategies/initiatives to improve cost, quality and performance.- Develop performance KPIs, tools and dashboards to consolidate the teams reporting of metrics (i.e. savings, escalations, compliance, risk, etc.) to the business and leadership.- Analyse spend from services on multiple business units across the NA region to support data driven decisions.- Partner with Finance, Field teams and Procurement to improve our data management, categorization and budgeting.- Support the definition of the gap analysis of internal and external stakeholders and the required training program needed to succeed the delivery of a successful FM strategy.- Represent the team in the multiple Business Reviews with internal and external stakeholders to centralize points of contact.- Travelling domestically and internationally up to 30% of the time.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe Global Facility Management (GFM) team is part of the Building Excellence Management (BXM) team in the Global Central Reliability Maintenance Engineering (GRCT) organization. The team oversees the external maintenance strategy for hard services (base building) and soft services (janitorial, pest/waste management.) globally representing +$3B yearly spend. The team is composed by two typical functions, the Subject Matter Experts (SME) who own service strategy, the scope definition, performance tools, best practices and innovation; the Regional Portfolio Manager (RPM), who act as a technical vendor managers, owning tendering, vendor performance, contract management, and site support for local vendor management.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is seeking an experienced and strategic leader to lead our Capital Governance team as a Senior Manager (L7). In this critical role, you will be responsible for overseeing and optimizing Amazon's capital allocation processes, ensuring that our investments align with long-term business objectives and maximize shareholder value. You will work closely with senior leadership across various business units to develop and implement robust governance frameworks for capital expenditures and strategic investments.In this position, you will lead a global team of professionals, analysts, and project managers spread across multiple regions and time zones. Your leadership will be crucial in fostering collaboration, driving performance, and ensuring alignment across the organization. You'll be responsible for developing talent, creating a cohesive team culture, and leveraging the unique perspectives and expertise of team members from various backgrounds and geographical locations. This aspect of the role requires strong cross-cultural communication skills, the ability to manage complex team dynamics, and experience in leading remote and hybrid teams effectively. Your success in building and guiding this global team will be instrumental in executing Amazon's capital governance strategies on a worldwide scale.As a key player in Amazon's financial strategy, you will be at the forefront of shaping how we allocate resources to drive innovation, growth, and operational excellence. This role requires a unique blend of financial acumen, strategic thinking, and leadership skills to navigate the complexities of capital decisions in a rapidly evolving global marketplace.This role offers a unique opportunity to have a significant impact on Amazon's future, working at the intersection of finance, strategy, and technology. You will be empowered to think big, challenge conventional wisdom, and drive meaningful change in how one of the world's most innovative companies allocates its resources. If you're passionate about financial strategy, thrive in a fast-paced environment, and want to play a pivotal role in shaping the future of a global leader, we want to hear from you.Key job responsibilities1. Lead the development and implementation of capital governance policies, processes, and best practices across Amazon's global operations.2. Collaborate with Finance, Operations, and Technology teams to evaluate and prioritize capital investment proposals, ensuring alignment with Amazon's strategic goals and financial targets.3. Develop and maintain sophisticated financial models and analytics to assess the potential return on investment (ROI) and risk profiles of major capital projects.4. Partner with senior executives to provide strategic guidance on capital allocation decisions, balancing short-term needs with long-term growth opportunities.5. Design and implement performance metrics and reporting systems to track the effectiveness of capital investments and identify areas for improvement.6. Lead a team of Program Managers, providing mentorship and fostering a culture of innovation and continuous improvement.7. Represent the Capital Governance function in high-level meetings with VP/SVP executives.8. Stay abreast of industry trends, emerging technologies, and regulatory changes that may impact Amazon's capital allocation strategies.9. Drive cross-functional initiatives to optimize Amazon's capital structure and improve overall financial performance.10. Develop and maintain relationships with key stakeholders across the organization to ensure seamless coordination and execution of capital governance processes.BASIC QUALIFICATIONS- 7+ years of team management experience- 10+ years of program or project management experience- Bachelor's degree- Strong analytical skills with the ability to translate data into actionable insights and recommendations ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) across the globe in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support global standardization and centralization efforts.The WW Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon and our DSPs. We are responsible for providing world-class payments and services experience to DSPs.As a WW DSP Business Standards Lead, you will support with standardization and centralization efforts for both local and world wide internal Amazon teams. This role will stretch you into program management and you will be responsible for resolving both simple and complex problems for our customers in a timely manner. Success in the role will be achieved by taking action in delivering results while building relationships with internal Amazon teams (stakeholder management), and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Overall responsibilities will include the following functions:- Manage multiple stakeholders partnerships locally and worldwide.- Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). - Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.- Create new processes and update existing processes as needed while reviewing and updating SOPs as required.- Prioritizing while balancing multiple tasks and stakeholders. - Assist with other DSP program activities as needed.Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.Key job responsibilitiesCross-functional work with Global DSP Payments Teams to drive standardization and optimization. Manage multiple stakeholders partnerships locally and worldwide. Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). Uploading and reporting on daily metrics, Wiki updates, and DSP support updates. Create new processes and update existing processes as needed while reviewing and updating SOPs as required. Prioritizing while balancing multiple tasks and stakeholders. Assist with other DSP program activities as needed.Interact with stakeholders from other parts of the world in their native language (if applicable).BASIC QUALIFICATIONS- 2+ years of data analysis and formula creation in Microsoft Excel experience- Experience with end-to-end project management- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications- Knowledge of VBA and Excel Macro creation and modification ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a Senior Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners.Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeNOTE: This is a hybrid role, requiring Program Managers to be on-site at least 3 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience with third party vendor or carrier integration, contract management, or performance management- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we strive to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. Amazon Business (AB) represents an incredible opportunity to address a vast new market segment and customer base for Amazon. Amazon Business Customer Service (ABCS) has responsibility for creating an end to end support experience tailored to the needs of business customers globally. We, at ABCS are looking for someone who is obsessed with customers and promotes continuous improvement as a culture, is organized self-starter Program Manager to drive projects that have direct impact on the operational and financial results.The ABCS Sr. Program Manager - Operations, is a core member of ABCS organization that will partner with the Frontline Operation Leaders in the definition of Projects and Programs to drive Operational Excellence. This role would be responsible for driving Cost efficiency through Handle to Resolve ratio (HRR) and Transfer Reduction, and resolution of issues through metrics like First Contact Resolution (FCR), Time to Resolve (TTR), Follow up%, Thread stop rate. The ABCS Sr. PM is required to proactively engage with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias towards data driven decision-making, and an innate ability to understand how metrics relate to business problems.This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to take high velocity decisions and be able to work and thrive in a fast-paced, high-growth global organization. Ability to influence cross functional teams, continually invent, simplify and innovate on behalf of our customer and our people Excellent communication skills and executive presence to get in front of directors and global leaders across Amazon will be imperative. This position is subject to RTO.Key job responsibilitiesDrive Customer experience and Productivity improvement through metrics such as Hold, AHT, Transfers, Follow Up, Occupancy, CPH, PTL, SA-SC and R&R.• Manage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.• Manage initiatives as part of the strategic roadmap of the ABCS Support Organization. • Define areas of focus and opportunity supported by analysis. Develop solutions, identify owners, set delivery dates and set up mechanisms to ensure programs are on track.• Proactively identify and resolve issues that may impair the team’s ability to meet strategic, product, and technical goals.• Actively build relationships across Amazon Business teams to deliver on your roadmap. Partner with the Operation and Support Function teams on a daily basis. • Operate autonomously; drive programs end-to-end including business goals, to improve customer experience.• Communicate clear and concise expectations and requirements with Program/Project stakeholders. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.• Create a culture across the organization, of listening to the Voice of the Customer (VOC) and enable mechanisms for percolating VOC across layers of the organization.•Present metric progress in WBRs and MBRs to a wide range of audiences including Directors and VPs. About the teamIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of program or project management experience- Bachelor's Degree in a relevant field or equivalent education/work experience- - Prior experience in managing support teams and operations.- - Excellent analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions- - Excellent planning, organizational and time management skills- - Desire to work in a fast-paced, highly ambiguous innovative culture- - Proven ability to influence at all levels and across all departments- - Fluent written and oral English communication skills across various functional areas, and within all levels in the organization (business and executive)- - Exceptional organization skills and ability to organize and manage multiple tasks simultaneously ...

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Campaign Manager, DA Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will be thinking big to develop 360-degree communication plans and campaigns, including written content, multi-media elements like infographics and video (in partnership with our production team and agencies), and helping promote all the ways that Amazon is investing in the driver experience. The work you do will help educate internal and external audiences of all the ways Amazon has created a safe, simple, and sustainable model for drivers who want to deliver Amazon packages. These cross-functional efforts will reach delivery partners, their teams, internal Amazon teams, and Amazon customers, alike. In this role, you will lead proactive marketing communication campaigns and execute proactive storytelling opportunities and seasonal campaigns to positively influence DA sentiment. You will thrive in ambiguity, developing new and innovative ways to reach DAs, improving existing driver-facing channels, as well as influencing and launching new ones. You will lead strategy and execution of the go-to-market and content strategies for each. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts. The work you and your team do will have the potential to impact Amazon’s broader corporate reputation, requiring close partnership with Public Relations, Issues Management, Employee Relations, and Legal. The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, you’ll need to help program manage them from ideation to execution to keep things on track. You will be a thought leader who indexes high on emotional intelligence. You’ll have to be comfortable with testing, learning, and even failing forward. You will bring in fresh ideas to simplify and scale our driver communication and outreach processes. Our environment is fast-paced and requires a candidate who isn’t afraid to innovate and propose disruptive ideas. This role can be based in Nashville, TN or Seattle/Bellevue, WA. In this role, your key responsibilities will include:• Develop creative communication plans and campaigns to both solve business needs and instill passion and engagement among the DSP and DA community• Push the team to think with a more marketing communication forward mindset, developing strategies that go beyond written communications• Interview DAs, including focus groups and message testing, injecting voice of the customer qualitative and quantitative data into our channel and content strategies• Use DAs as the heroes of the narrative, developing advocacy stories to promote the DSP program as an entrepreneurial opportunity of choice • Partner with agencies and internal creative teams to develop compelling visual content • Identify emerging topics and develop proactive plans with stakeholders• Look around corners to identify key moments in time around which to build campaigns that meet DAs where they are in their journey delivering on behalf of Amazon• Monitor and measure the effectiveness of communications and campaigns and report out on them to leadersBasic Qualifications:• Bachelor’s degree in Marketing, Communications, or a related field• 8+ years of marketing, communications, or related experience in non-internship roles• Experience managing multi-media channel strategies, including video and audio • Experience building, executing and scaling cross-functional marketing programs • Experience using data and metrics to drive improvements Preferred Qualifications:• Experience developing campaigns that engage large audiences • Excellent prioritization skills, with the ability to help others do the same• Experience managing both internal and agency partners as part of a holistic go-to-market strategy • Highly developed and polished written communication skills• Experience working autonomously to develop and propose strategies for improvements • Experience using customer listening mechanisms and data to both influence and measure campaign success• Strong project management skills and experience, including managing internal stakeholders and multiple projects at once• Attention to detail, particularly when it comes to proofing copy and content• Experience in managing and working with agencies to execute multi-channel campaigns ++Our CustomersThe NA-DSP & DA Communications Team serves Delivery Service Partners (DSPs) in the United States, Canada, and, next year, Mexico. DSP Owners own and operate delivery businesses and hire and develop a staff of Delivery Associates (DAs). In North America, we have 2,500+ DSPs who employ 175,000+ Delivery Associates, operate 75,000+ Prime-branded vehicles, and deliver tens of millions of packages per week through our Last Mile delivery network.A day in the lifeWe write a lot and "are right a lot!” We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App.About the teamThe DSP & DA Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S. and Canada, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers, sharing memes, and hosting interactive team building events. DSPs and DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 7+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience developing and executing campaigns across a multitude of timezones and languages ...

The Sr. Program Manager, ORS is an omni-purpose role that is cross-functionally strategic, analytical, and influential. The scope of impact across the Americas (including LATAM!), directly supporting an organization of 100+ team members. This position requires a tenacious program manager with the ability to influence functional stakeholders from within Legal, HR, DSP and ORS. They serve as the tactical and strategic partner to the ORS team, in terms of the Delivery Serve Provider Delivery Associate (DA) hiring journey and candidate experience. The incumbent of this role is instrumental in driving org level business operations initiatives, cadences, and mechanisms, as it pertains to conversion initiatives for On-Road Staffing teams. The role is responsible for operationally prioritizing, tracking/management for the above strategic partners while driving the team’s vision, and adoption cross-functionally. In addition, they are responsible for anticipating future business needs, aligning goals to the need, and managing these initiatives through completion. They will own team metrics, while delivering regular progress reports on to senior leaders, impacting high impact goals, requiring navigating in ambiguous environments. The scope of this role spans the demand for strategic planning, inputs from large customer segments, such as, and (Legal, PPT, HR, DSP and ORS) requiring tradeoff decision making for resources, impacting team roadmaps. They will build, define, identify, and execute on projects that reduce DSP cognitive load while simultaneously improving funnel conversion. They will identify and solve for global opportunities by creating effective partnerships with other DSP Experience teams across Amazon, sharing best practices, enabling and evolving a way to identify continuous improvement for ORS. This role directly impacts VP level goals and requires broad analytical skills, program management, continuous improvement and an ability to be successful in a matrixed organization. The successful individual has a proven work ethic to deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems. The Program Manager manages unique and complex deliverables, and tactically quick-turn projects while demonstrating exceptional business judgement while constantly innovating and improving business operational deliverables and artifacts, suggesting new ideas and best practices to iterate and improve the business with a frugal and think big approach. This role is responsible for diving deep into processes, understanding current capabilities and limitations, and making critical judgement decisions about how to handle stakeholder requests. They think long-term and are willing to sacrifice short-term gains for the bigger picture.Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.About the team- To apply for this role, candidates must initiate an informational meeting with the hiring manager by clicking the “Request Informational” button at the top of the job listing. When you request informational your current manager will not be notified.- For more on informational discussions, visit: https://ivy-help-center.talent.a2z.com/article/2gLzMFp5I3TMfchHDv03w2?ref=share-button- To understand the internal transfer process and frequently asked questions, refer to: https://ivy-help-center.talent.a2z.com/article/5TdnwN6zJXjHvREhjtTdAJ?ref=share-button BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Data analysis; ability to assign measurement of success, running queries ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale, working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of procurement experience- 3+ years of working cross functionally across several teams experience- 3+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits.The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to:Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systemsSupport management efforts to ensure compliance with all corporate program expectations and applicable federal and state lawsConduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductionsResponsible for recommending appropriate risk mitigation measures to management, including ergonomicsAvailable to work flexible shifts including days, nights and/or weekendsFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.Key job responsibilitiesBASIC QUALIFICATIONS- High school or equivalent- A minimum of 1 year in an Environmental Health & Safety (EHS) related field OR; A Bachelor’s degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Knowledge of OSHA regulations specifically 29 CFR 1910- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personnel issues in the workplace ...

Do you want to become a leader helping to support our fast growing fulfillment center networks? Would you enjoy tackling problems that have never been solved before in a fast paced start-up environment? If you answered “yes,” then working in our growing Launch Finance team is the right place for you.The Launch Finance team is an organization that supports Launch Operations and is a part of the wider Infrastructure Finance team that supports Real Estate, Design & Construction, Procurement, and Engineering within the Fulfillment Center network. We are responsible for all financial and operations planning for Fulfillment Center Launches, drive standardization for financial reporting for new Launches, drive cost-out initiatives together with the business teams, and create key management information dashboards for our business partners.The Senior Financial Analyst role will have the opportunity to work with Finance professionals, as well as work closely with a cross functional team supporting new launches. Persons in this role have advancement opportunities to support multiple businesses, lead programs, and manage local, regional, or global teams.The successful candidate has demonstrated the ability to work with internal business partners and will enjoy the challenges and rewards of working in a fast-growing organization. The role is broad in scope and will require an individual who is motivated to make an impact. Key job responsibilities - Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. - Uses financial systems and advanced MSExcel functions to work with large data sets. - Outputs plans, forecasts, budgets, and consolidations. - Creates effective business partnerships, manages competing priorities, and provides guidance based on data analysis during unexpected events - Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. - Adjusts style for various audiences to articulate complex finance issues clearly. - Collects and analyzes quantitative data to develop relevant reports that drive cost reductions. - Seeks and leverages diverse perspectives in all activities. Identifies opportunities to resolve defects proactively. - Improves, scales, or simplifies finance tools across teams and organizations. - Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.BASIC QUALIFICATIONS- 3+ years of finance or a related analytical field experience- Bachelor's degree in finance, accounting or related field ...

Join the dynamic Transportation Services team with Amazon's TOM (Transportation Operations Management) division! We are seeking a Sr. Program Manager for our TOM Strategic Yard Design team. This role offers flexible location options at our approved ATS corporate sites: ATL12 (Atlanta, GA), BNA12 (Nashville, TN), SEA82 (Bellevue, WA), or WAS19 (Arlington, VA).As part of the TOM organization, you will be at the forefront of transforming how Amazon builds and operates its trailer yards. TOM is the critical link that connects our Fulfillment Centers, Sort Centers, and other facilities across the network through transportation yards. Over 10,000 Transportation Associates manage this vital yard space, overseeing incoming/outgoing trailers, driving inter-site transportation, and optimizing asset positioning.In this position, you will own the full lifecycle of complex, cross-functional test fit reviews, template development, and site drawing reviews to ensure compliance with Amazon Yard Design Standards working directly with the network-level business line teams responsible for building design and pre-construction. You will serve as the lead for consolidating and developing design change requests on behalf of the TOM organization to influence network improvements in safety, operations, sustainability, and future technology. The deliverables you are responsible for will influence VP-level decisions related to TOM staffing, critical technology and equipment, network yard capacity, and TOM program spending.Data ownership and the ability to leverage site-level yard design attributes to influence capacity decisions are also key responsibilities. This role will maintain a comprehensive repository of all pre-construction development data and liaise with key stakeholders to compile project details and provide feedback. You will identify and mitigate risks, solve ambiguous problems, and communicate program status and insights to business customers and leadership. To succeed in this role, you will work cross-functionally with teams in Global Realty Design, Network Pre-Construction, Design and Construction, Global Road Safety, Workplace Health & Safety, and TOM Field teams to drive meaningful change. This role is pivotal in ensuring TOM design compliance, supporting network growth, and influencing strategic decisions. If you thrive in a fast-paced, collaborative environment, are passionate about driving operational excellence, and are excited by the prospect of transforming Amazon's transportation network, we encourage you to apply!Key job responsibilities• Serve as lead for consolidating and creating change request and design change request to influence network improvements in safety and operations for our customers• Maintain repository for all pre-construction work by site within internal platforms (Asana, Smartsheet, and Quicksight dashboards) • Obtain and document all specifics regarding projects from key real estate and pre-construction stakeholders. Research and compile all available information for legacy and new launch sites• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) • Support test fit reviews, template development and review site drawings with customers, internal/external teams, and engineering teams to ensure compliance with internal standards • Ownership of Amazon Yard Design Standards development and adherence • Make timely, data-driven decisions to prioritize and solve problems• Build effective relationships up, down, and across organizations• Communicate complex concepts clearly to influence different audiences and levels within and across organizationsA day in the lifeYour day will involve working on large, cross-functional projects. This will include managing project deliverables, providing feedback on site and program requirements as well as communicating progress and risks to leadership.You will collaborate closely with business line stakeholders, central design teams, pre-construction and real estate to drive adoption and adherence of critical yard design standards. Throughout this work, you will need to think expansively about how real estate and yard design can impact operations and capacity. You will be tasked with constantly exploring new, innovative ways to drive improvements and efficiencies.About the teamThe Strategic Yard Design Team is comprised of four core strategic functions: long term capacity planning, new business integration, site specific design, and yard design execution. Long term inputs flow in a linear fashion beginning with network capacity and design at a program/template level. As concept designs and business requirement specifications are determined, site specific designs and yard capacity needs are determined. This role plays a key role in ensuring adherence to published yard design standards as well providing feedback and capturing data for sites and programs in development. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience with at least two disciplines within the construction industry, which could consist of General Contracting, Owner’s Representation, Commercial Development, or Engineering & Design, or similar. ...

The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support the Vice President of the AMZL NA Operations team in Nashville, TN.AMZL (Amazon Logistics) NA Operations team receives packages from upstream Amazon facilities, including Fulfillment, Air and Sort Centers, then manages the last mile delivery execution to the customer’s home/business. This business operates 24x7 and spans the entire continental US and Canada through hundreds of unique locations. On a daily basis, our team strives to iterate and redefine the definition of world class in the speed and quality we deliver to our customers all while providing the best possible employee experience. This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.BASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications ...

The Workplace Health and Safety Team is looking for a Director to be a leader of leaders in the Amazon Extra Large (AMXL) operational Business Unit to drive safety initiatives and business partnerships. This leader will lead the successful implementation of a comprehensive safety strategy to enable and promote safe and efficient workplace practices for thousands of employees across the AMXL Workplace Health and Safety (WHS) Organization.Workplace health and safety subject matter expertise (SME) and knowledge of OSHA, ANSI, and other standards are crucial. This leader needs to maintain agility and flexibility to ensure programs are put in place and adopted by Operations and WHS ensuring we are always doing what is right for the safety of our associates, contractors, and anyone coming onto our sites. Key job responsibilities•. Management of safety strategy, delivering solutions that address operational safety and health issues across AMXL.•. Ability to build trust and confidence with the Operations and World Wide WHS team and other stakeholders; influencing change through comprehensive risk assessments and safety data analysis.•. Create clear, concise, and consistent communications. This individual will help teach and train their Business Unit Senior Operations and Senior Regional WHS Leaders in safety leadership and Amazon WHS policies and assist their regional teams in incorporating WHS standards at their sites.• Excellent knowledge of WHS program to include safety and ergonomics with the ability to demonstrate this expertise when working with Operations.•. Responsible for leading a team of WHS Regional Managers in their Business Unit. This individual must create and execute leadership development plans for their team. Their WHS team must have expectations communicated and receive frequent and appropriate feedback. This individual must ensure they are executing to the core competencies of an Amazon WHS professional and demonstrates the ability to judge and assess WHS talent and select appropriate bench strength to current and future business needs.•. Partner with leadership across all levels to provide direction, guidance and correction to teams and processesBASIC QUALIFICATIONS• Bachelor’s degree in EHS, business, engineering, or similar field • 10+ years of relevant experience in safety, compliance, and/or regulatory affairs, including experience developing and implementing safety strategies and programs • Experience hiring, developing and leading large diverse teams • Ability to travel 50-75% of the time ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Sr. DSP Services Ops Lead to support payments and value-added services (VAS) for DSPs.The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Key job responsibilities- Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs). - Optimize and Automate Process/Tasks.- Resolve payments disputes from internal teams based on SOP.- Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.- Daily metrics, Wiki updates, and DSP support updates.- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.- Communicates with Delivery Service Providers and acting based on SOP.- Resolve payments disputes from internal teams based on SOP.- Maintain dispute records and document- Review and update SOPs as required- Prioritize while balancing multiple tasks- This role involves working different shifts with the potential of overtime.- Assist with other DSP program activities as needed.About the teamWe're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.BASIC QUALIFICATIONS- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers.About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. Responsibilities include, but are not limited to:Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Managing local technical and continuous improvement projects.Maintaining or creating policies, procedures, and processes.Identifying root-causes of operational issues and process inefficiencies.Moving up to 49lbs as well as standing and walking during shifts BASIC QUALIFICATIONS- 1+ years of troubleshooting in a multi-user high availability environment experience- 1+ years of PC repair, troubleshooting, deployment and liquidation experience- High school or equivalent diploma- 1+ years of computer networking experience ...