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Have you ever ordered a product on Amazon websites and when the box arrived wondered how you got it just as promised, what it cost Amazon, and what kinds of systems & processes must be running behind the scenes to power the whole operation?In the NA Direct Fulfillment (DF) team our wildly important goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, safely, on time, in full...every time. To do this, we have to continually innovate in our supply chain, plan for, design and manage our evolving transportation and Vendor networks. The Program Manager, will work with the NA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor’s ease of doing business and growth opportunity with Amazon. Key job responsibilities- Act as reputable partner across organizations: The Program manager will own the relationship between DF and various organization leaders to cultivate partnership, transparency and ownership requiring high level of relationship management skills.- Develop at-scale solutions: The program manager will conceptualize, trial, expand and scale solutions-based programs to improve on-time shipping and speed across NA- Lead cross-functional workstreams: The program manager will lead initiatives spanning across Product, Tech and Ops teams to automate and optimize various processes both internally and externally.- Data-driven: The program manager will be a relentless advocate of making data-driven decisions. They will challenge and refine proposals through their keen understanding of the business, applying statistical methods of analysis and ensure an evidence-based approach to programs.- Long term visionary: The program manager will take an open-minded approach and launch workstreams prioritizing long-term value alongside developing their charter.- Stakeholder Communication: The program manager will own creating, refining and presenting documents of their charter to senior leadership. The leader will demonstrate ability to peer-influence as well as gaining alignment across teams.A day in the life-Directly outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for our largest marketplace, North America.-Work with Product, Tech and other Ops stakeholders to contribute to development of processes and new launches-Manage, execute and report to leadership by owning a specific program with scope and impact across North America-Conduct deep dives using various data analytics tools to derive meaning from data and present to leadership with proposed next steps-Own end to end various initiatives that requires working cross functionally and holding Tech & Non-Tech teams accountable-Act as reputable thought partner for various stakeholders to validate business opportunities by thorough business understanding and analytical knowledgeAbout the teamThe North America Direct Fulfillment is a fast growing, dynamic team responsible for driving operational excellence and growth for an alternative fulfillment channel shipping directly from the Vendor to the Consumer. We've several big plans to better fulfill our customers with a wider selection while being at benchmark for delivery accuracy and speed. You'll be working with a diverse team focused on driving growth, improvement while having fun!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of leading large complex programs experience- 3+ years of data analysis experience- Bachelor’s degree in Business, Analytics, Supply Chain, Statistics, Engineering, Transportation, Operations Research or other Operations disciplines ...

The Protective Services, Workplace Incident Management (WIM) Team is searching for an Area WIM Manager to join the team. In this role, you will oversee incident response for the East Coast area within the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Area WIM Manager, East is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, abusive, or threatening behavior. To accomplish this, the Area WIM Manager will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the concerning behavior, develop effective action plans, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity.Key job responsibilities• Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts). • Serve as the key liaison for global, regional and local security teams. • Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior. • Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities. • Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques. • Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. • Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation. • Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. • Document, report, and appropriately escalate risks, threatsAbout the teamThe Protective Services, Workplace Incident Management Team is a global threat management team responsible for assessing and managing internal and external incidents involving persons exhibiting inappropriate, abusive, and threatening behavior. The team partners with Human Resources, Employee Relations, Legal, and diverse Security Partners to manage the workplace incidents.BASIC QUALIFICATIONS• Bachelor's degree or equivalent in Business, Criminology, Social Work, Human Resources, Psychology or related field from an accredited college or university. • 6+ years of Threat Management, Investigations, Law Enforcement, Security Operations, Incident Management or a related field. ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) across the globe in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support global standardization and centralization efforts.The WW Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon and our DSPs. We are responsible for providing world-class payments and services experience to DSPs.As a WW DSP Business Standards Lead, you will support with standardization and centralization efforts for both local and world wide internal Amazon teams. This role will stretch you into program management and you will be responsible for resolving both simple and complex problems for our customers in a timely manner. Success in the role will be achieved by taking action in delivering results while building relationships with internal Amazon teams (stakeholder management), and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Overall responsibilities will include the following functions:- Manage multiple stakeholders partnerships locally and worldwide.- Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). - Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.- Create new processes and update existing processes as needed while reviewing and updating SOPs as required.- Prioritizing while balancing multiple tasks and stakeholders. - Assist with other DSP program activities as needed.Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.Key job responsibilitiesCross-functional work with Global DSP Payments Teams to drive standardization and optimization. Manage multiple stakeholders partnerships locally and worldwide. Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). Uploading and reporting on daily metrics, Wiki updates, and DSP support updates. Create new processes and update existing processes as needed while reviewing and updating SOPs as required. Prioritizing while balancing multiple tasks and stakeholders. Assist with other DSP program activities as needed.Interact with stakeholders from other parts of the world in their native language (if applicable).BASIC QUALIFICATIONS- 2+ years of data analysis and formula creation in Microsoft Excel experience- Experience with end-to-end project management- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications- Knowledge of VBA and Excel Macro creation and modification ...

Are you an innovative and organized leader that wants to be part of world-class sortation centers and logistics systems across the globe? Do you want a high level of ownership in developing mechanisms to solve complex problems? Does the challenge of designing sustainable processes appeal to you? If so, we have the job for you!NASC Engineering is searching for an innovative and solutions-oriented Strategic Planning Engineer to lead process initiatives and manage under the roof (UTR) improvements (process design & material flow) for Amazon's Middle Mile network. A Strategic Planning Engineer's goal is to provide transparent and collaborative support to our customers, helping them overcome barriers and achieve their goals. We strive to introduce effective solutions to address organizational challenges and consistently challenge our own assumptions to drive consistency across initiatives.Strategic Planning Engineers value their direct relationship with stakeholders and customers and ensure that all requests are evaluated and prioritized based on data-driven analysis aligned with strategic business directives. We also provide transparency in the decision-making process and encourage input and approval from cross-functional teams across NASC Engineering. We keep our customers updated on the status of their requests, provide clear directions on the next steps, and explain why requests are approved or declined.We fully embrace Amazon's principles and consistently implement scalable, simple, customer-focused programs and processes that align with strategic directives. We are flexible and adapt to the unique and changing needs of our customers. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.Key job responsibilities• Spearhead prioritization of strategic initiatives• Create and maintain standard processes and documentation• Lead meetings, while ensuring the team is tracking to their deliverables• Provide insight and identify risks for business decisions• Gate-keep all internal and external requests and support the team in prioritizing the requests that are taken on• Report project status updates to the NASC Engineering Director and VP• Effective communication skills, with the ability to execute the team visionBASIC QUALIFICATIONS- Experience working with Material handling equipment (MHE)- Bachelor's degree in engineering, management, or technology- 3+ years of directly managing and responsible for multiple large projects experience? ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale ($50MM or more in total spend), working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of procurement experience- 5+ years of working cross functionally across several teams experience- 5+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Amazon’s Ops Tech Solutions Supply Chain (OTS-SC) plans, sources, makes and delivers IT equipment necessary to empower YoY multi-billion dollar Amazon’s Worldwide Stores Business. OTS-SC responsibilities include Product Management, Demand and Supply Planning, Inventory Management, Procurement, Warehousing, Transportation and Replacement and Disposal of IT equipment. Within OTS-SC, the Product Data Management team is responsible for master data management across enterprise systems.Amazon is seeking a passionate and results-driven Program Manager to join our team, focusing on Enterprise-level Master Data Management (MDM). In this role, you will work with cross-functional teams to define, build, and scale the master data infrastructure that ensures data accuracy, consistency, and integrity across Amazon’s global IT operations. As a key contributor to the MDM strategy, you will own end-to-end program lifecycle, driving innovation and delivering data-driven solutions that enhance decision-making across the organization.Key job responsibilities- Develop and execute the program roadmap for enterprise-level Master Data Management, ensuring alignment with business goals and long-term scalability.- Collaborate with engineering, data science, and business teams to deliver robust MDM solutions that centralize and maintain accurate, consistent, and actionable master data.- Lead the process of data governance, establishing standards, processes, and frameworks for managing master data entities across multiple business domains, including customers, suppliers, products, and financials.- Define key metrics for data quality, accuracy, and governance, and work to continuously improve them.- Partner with stakeholders to identify business requirements, ensure data consistency across systems, and streamline data integration processes to meet the evolving needs of internal teams.- Conduct market research and stay abreast of industry trends to identify opportunities for innovation and improvements within MDM and related data platforms.- Communicate program updates, and ensure smooth adoption of new features by internal teams.- Own key customer relationships and act as the primary point of contact for escalations, ensuring quick resolutions and continuous improvement in program performance.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skills. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics ...

Amazon Freight is building technology that enables shippers to ship their own freight using the same capabilities Amazon uses to reliably deliver millions of packages every day to its customers – on time, with low cost.If you are looking for an opportunity to solve technical problems, build innovative solutions, work with top notch software developers, delight our shippers, and help build a billion dollar business - this might be the role for you.What will you do?You’ll design and develop systems and applications used by Amazon worldwide and will regularly interact with engineering and business leadership. You will participate in the planning and execution of technology projects and operational excellence initiatives. You’ll also mentor junior engineers in employing strong design and implementation practices.To accomplish this, you will be expected to have an established background in building highly scalable systems and applications, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful.Inclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.Key job responsibilities - Mentor junior developers - Peer review code and designs - Own and advise improvements in team operational excellence - Design and build new features and services - Develop software across a variety of tech stacksBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

• Amazon Operations is seeking Project Managers with project management experience to own strategic, cross-functional projects within Sub-Same Day Fulfillment and Distribution Centers.• These roles require scoping and creating project plans, coordinating and driving execution with vendors, and communicating to senior management on status, risks and process/project changes.• Cross-team coordination and project management skills are essential.Key job responsibilities• Plan, direct, supervise and control the execution of all business, technical, fiscal and administrative functions of the assigned project. • Partner with customers and internal/external teams to ensure timelines and deliverables are met.• Monitor and report on the progress of all project activity including significant milestones and conditions which would affect project cost or schedule.• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.• Manage project budget and approve all purchase orders.• Travel up to 80%.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Logistics Insurance and Claims is seeking a hands-on Sr. Technical Product Manager to join the On-Road Incident Management (ORIM) team within Last Mile. This role will focus on evolving the Data Repository for Incidents and Vehicle Events (DRIVE) into the central merge point and single source of truth for all on-road incident analytics across Amazon's Transportation network.As the end-to-end owner of DRIVE's vision, strategy, and execution, you will play a crucial role in transforming incident management across Amazon's logistics network. Your work will directly impact the consistency, accuracy, and accessibility of incident data, enabling downstream case management, investigation, and prevention mechanisms.We're looking for someone passionate about building data products, committed to making Amazon's deliveries incident-free, and willing to work hard for their customers. You'll collaborate across 5+ organizations to develop a centralized analytical platform for On-Road Incident Management.Key job responsibilities• Lead the evolution of DRIVE into a comprehensive source for on-road incident data and analytics, supporting critical decision-making processes across the organization.• Develop and execute the product roadmap for DRIVE, ensuring it becomes the central merge point for all incident management data and processes.• Collaborate with Product, Engineering, and analytics teams in the development and implementation of Amazon Delivery's Transportation Incident Management Analytics Platform.• Drive the adoption of standardized incident management practices across multiple teams and organizations, focusing on data consistency and quality throughout the incident lifecycle.• Design and implement solutions that address defects in the end-to-end incident lifecycle, particularly at the points where multiple teams and organizations intersect.• Regularly communicate product updates, strategic vision, and performance metrics to stakeholders, ensuring alignment and transparency.• Lead and inspire cross-functional teams in the creation and delivery of data products, fostering collaboration, innovation, and a commitment to excellence.• Prioritize features and enhancements based on customer feedback, market needs, and business goals.• Identify and mitigate risks and dependencies that may impact the successful delivery of data products and solutions.• Develop trusting relationships with partners and customers, understanding their business needs and technical challenges.A day in the lifeAs a Sr. Technical Product Manager for DRIVE, your day is dynamic and varied. You might start by analyzing user feedback and usage metrics, then lead a product review meeting to present new feature proposals. You'll collaborate closely with data engineers to refine algorithms and work with business analysts to define KPIs. Engaging with end-users to understand their needs, you'll also dive deep into incident data to investigate discrepancies. You'll coordinate with other product managers to ensure seamless system integration and prepare presentations for leadership on DRIVE's impact. Throughout the day, you'll balance strategic thinking with hands-on problem-solving, always focused on improving incident management and safety across Amazon's logistics network.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the WWOS Security Integrations Group. This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management, and incident management systems. The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends. Key job responsibilities· Day-to-day support operations of a fast-paced complex distributed physical security infrastructures · Responding to telephone, ticket and e-mail requests in a professional, efficient manner · Performing various programming and technical project / administrative related activities on the security systems · Following standard procedures for proper escalation of issues to the appropriate teams · Reviewing and recommending logical and technical design as defined by documented standards · Documenting knowledge in the form of knowledge base Wiki articles · Ability to work shifts that include holidays and weekends · Participating in an on-call rotation About the teamSecurity Integrations Group (SIG), a part of the Global Physical Security (PhySec) group, is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams in AMER, APAC, and EMEA. Engineers are available in-office at all times. BASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of customer facing IT role or physical security systems/infrastructure work experience- Experience scripting in PowerShell or other scripting languages- Associates degree or higher in Information Technology, Communications, Business, Criminal Justice, or similar.- Experience managing projects with shifting priorities- Knowledge of computer networking basics- Experience building and maintaining strong working relationships with internal and external partners- Experience working with Microsoft SQL Server ...

The Operations Technology Solutions - Supply Chain (OTS-SC) organization is seeking an experienced Principal Digital Supply Chain leader to drive innovation and operational excellence across our global technology fulfillment services and solutions. In this critical role, you will be responsible for shaping the strategic vision and leading the execution to make OTS-SC the preferred technology fulfillment partner for our global customers.As the Principal Digital Supply Chain leader, you will leverage your deep expertise and 10+ years of experience in digital supply chain management to solve our most complex global challenges. Operating in an environment of high ambiguity, you will identify, prioritize, and tackle intrinsically hard problems, acquiring new expertise as needed. You will evaluate customer and partner experiences, and then innovate to simplify and improve how we serve them, delivering unparalleled supply chain excellence.Key job responsibilities• Set the strategic direction for our digital-first supply chain organization, driving the vision to be the technology fulfillment partner of choice for our global customers.• Solve significantly complex or endemic supply chain problems, evaluating customer experiences to identify opportunities to invent, simplify and innovate our service delivery.• Partner effectively with engineering leadership to shape the supply chain vision and roadmap, enabling operational scale and flexibility.• Act as a trusted and collaborative advisor to internal and external senior leadership, clearly articulating strategies, trade-offs, and decision options.• Drive operational improvement goals and negotiate digital supply chain enhancements with substantial impact across multiple providers and organizations.• Proactively identify and mitigate risks, demonstrating strong judgment when escalating and resolving executive-level relationship issues.• Lead the early formation of new products and services, collaborating cross-functionally on product definition and narrative creation.• Set 3-5 year operational strategy, including inputs, outputs, and priorities, communicating plans effectively to senior leadership.• Mentor and develop the next generation of supply chain leaders, contributing to promotion assessments and hiring decisions.Join our mission to be the technology fulfillment partner of choice, pioneering a digital-first supply chain that delights our customers while lowering the cost to serve. Apply now to become our Principal Digital Supply Chain leader.BASIC QUALIFICATIONS• Bachelor's degree or equivalent and 10+ years of relevant experience in digital supply chain management• Proven track record of solving complex, global supply chain challenges with a focus on innovation and operational excellence• Deep expertise in digital fulfillment services, technologies, and industry best practices ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale, working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of procurement experience- 3+ years of working cross functionally across several teams experience- 3+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business Local Government team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com through an Amazon Business Account. Sr Account Executives are responsible for initiating and developing strong relationships with medium-large public sector agencies as business customers. They balance their time between acquiring new business customers and assisting those customers in enabling their account to best suit their specific needs. The candidate will work closely with customers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to addresses the business needs. The ideal candidate will have experience developing relationships at the C-Suite level, as well as across functional areas such as procurement, production, maintenance, supply chain and IT and has a proven track record of meeting and exceeding sales goals.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.Key job responsibilities• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams• Business/Customer Travel (25-50%)BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Join Amazon Shipping (SWA) to build the next $100B initiative. Shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.Who are we?At Amazon, technology is the backbone that enables us to deliver millions of packages to customers every day—on time and at low cost. Within Amazon Shipping, we are a passionate team within the Product and Technology organization, dedicated to transforming package delivery. Our mission is to drive volume by onboarding the industry's largest sellers and shippers, ensuring they reap the benefits of our innovative shipping solutions. We are committed to developing unique and customizable systems that provide exceptional value to both Amazon and our partners. Through advanced technology and engineering expertise, we create seamless integrations with shippers, vendors, and 3rd party carrier integration platform to optimize delivery efficiency. Our services can handle thousands of requests per second, making crucial business decisions that enhance the online shopping experience while fostering growth and evolution in this dynamic sector.Who we’re seeking?We are seeking a Principal Solution Architect with strong analytical skills and a passion for streamlining the customer shipping experience. You will serve as the technical advisor for our largest enterprise customers and liaison with our business development leadership team to unlock demand generation opportunities. This role requires a strategic thinker who thrives on ambiguity. A typical day will include collaborating with cross-functional teams, producing concise documents for senior leadership, and drive external customers and third-party platforms to integrate with our system. As a Principal Solution Architect, you will delve into the complexities of the customer and developer journey, designing solutions that enhance and simplify their shipping experience.You'll be accountable for delivering solutions and simplifying complex integration requirements to onboarding strategic accounts. You are an innovator at heart, who enjoys finding solutions for customer problems. In this role, you will identify projects from customer interviews and market research and develop foundational documents to facilitate solution design with the product, tech, and commercial teams. You must be adept at deep-diving into complex technical system, hands-on with code debugging, and proficient in identifying and resolving errors. You enjoy continuous learning and staying up to speed with the latest market treads and technology to accelerate innovation. You will be recognized as a thought leader and mentor, playing a key role in shaping the strategic roadmap for our organization.The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.Key job responsibilities- Define and lead the technical strategy for Amazon Shipping's partner ecosystem, ensuring alignment with long-term objectives and scales effectively across the global network.- Establish and maintain technical credibility throughout the sales cycle, providing comprehensive advice and support on the implementation and operation of our integration-focused products and services.- Lead the growth of Amazon Shipping API catalog by defining features that support complex partner needs and enhance developer experiences.- Act as a technical escalation point for both internal and external customers to resolve architectural challenges, ensuring partner integrations are scalable, secure, and high-performing.- Collaborate with internal engineering and product teams to influence Amazon Shipping API roadmap and prioritize features that drive partner success.- Analyze current processes, identify bottlenecks/ pain-points and evaluate opportunities to improve end user experiences, reduce time/ costs to integrate, improve CX and accelerate growth.- Develop and champion knowledge resources, such technical publications, whitepapers, and articles, for the developer and shipping community, with a strategic focus on promoting best practices and driving thought leadership at a senior leadership level.- Represent Amazon Shipping at technical forums, panels, and industry events, promoting best practices and standards in Shipping.- Up to 10% travelBASIC QUALIFICATIONS- 12+ years or more experience in building/ designing customer-facing API based products. The right person will be highly technical and analytical thinker, possess hands-on: software development/technical integration/consulting experience.- Excellent communication skills, both written and verbal, tailored for technical and non-technical audiences, along with conflict resolution abilities involving executive stakeholders, customers, and internal teams.- Bachelor’s degree in Computer Science, Engineering, or a related technical field. In lieu of a degree, 12+ years of related work experience in technical enterprise solutions. ...

The Transportation Operations Management (TOM) Labor Planning team needs leaders like you to deliver the future of labor planning for our Transportation Operations network. Our team is responsible for making sure all North American full service and supported sites are set up for success while also reducing cost savings. You’ll be specifically assigned to a region in which you’ll be the primary contact for all things TOM Labor Planning.Key job responsibilities• Lead meetings with regional and nodal TOM Operations leaders and planning partners to complete weekly labor plans and understand gaps in performance• Build and execute Transportation Labor plans on a weekly basis using existing labor planning tools and help innovate with future tools• Create and generate reports which includes maintaining, updating, and expanding labor reporting on a daily and weekly basis• Gather and analyze data across business functions to establish global standards for transportation labor plan inputs and work with partners to communicate those standards as best practices to the organization• Reviewing weekly assumption inputs to ensure the Labor Model accurately forecasts labor hours needed to meet operational demandsA day in the life• Analyze daily/weekly labor reporting and work closely with site leaders to bridge any misses, understand causes, and identify solutions.• Lead twice-weekly regional labor plan review calls to help Operations leaders understand their site-level inputs to the labor model, as well as driving TOM LP key performance indicators (KPIs).• Work closely with the Recruiting team to ensure sites and recruiters are tracking to the needed total quarterly headcount targets.• Provide written summaries of labor bridges for review by Operations leaders during weekly and monthly business reviews.• Work with Field Leaders on deep dives to help drive improvement on KPIs to meet Labor Planning and OP2 goals.About the teamThe North America Transportation Operations Management (TOM) Labor Planning team owns the delivery of the short and long term labor plans for the NA TOM network. We work closely with field and program partners to ensure our sites are staffed with the right number of associates to safely and efficiently run our yards and support the Amazon fulfillment network. TOM Labor Planning Analysts are the primary labor contact to help regional and nodal Operations leaders understand their labor plan and to support site leaders in managing their labor efficiently.BASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of experience required in data and business analytics- At least 1 year of labor planning or finance experience- Knowledge in Excel with experience in efficient processing of large data sets using pivot tables and other Excel tools- Proven record of accomplishment of successful communication of analytical outcomes through written communication, including an ability to communicate with various levels of business owners ...

Program Management opportunity to develop and implement payment policies across multiple geographies. In this role, you'll identify global payment standards, influence cross-functional teams, and manage program policies, processes, and metrics to meet aggressive goals. You'll lead initiatives to optimize payment workflows, reduce effort, and enhance customer experience while navigating global regulations and industry trends. Basic qualifications include 3+ years of program/project management experience and implementing process improvements using data and metrics. Advanced Excel skills (Pivot Tables, VLookUps), SQL proficiency, and experience working with both tech and non-tech teams are essential. The ideal candidate has exceptional analytical, problem-solving, and communication skills to drive large-scale projects and influence stakeholders. Join us in shaping the future of e-commerce payments and make a significant impact on Amazon's worldwide operations.Key job responsibilities- Spearhead the identification and implementation of global payment standards, ensuring consistency and efficiency across Amazon's vast network of international operations.- Influence and collaborate with cross-functional teams worldwide to drive adoption of best practices and innovative payment solutions.- Develop and manage program policies, processes, and metrics to meet ambitious goals and drive continuous improvement in payment operations.- Lead strategic initiatives to optimize payment workflows, reduce costs, and enhance customer experience across multiple geographies.- Analyze complex data sets to identify trends, opportunities, and potential risks in global payment operations.- Partner with technology teams to implement cutting-edge payment systems and integrations that support Amazon's rapid growth and expansion.- Stay ahead of global payment regulations and industry trends to ensure Amazon remains at the forefront of payment innovation.- Assist with other DSP program activities as needed.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process• Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity• Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environment• Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceExperience with MS Word, Excel, OneNote, OutlookWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSkilled in SalesForce or equivalent case management softwareAbility to multi-task with efficiency and quality ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Sr. DSP Services Ops Lead to support payments and value-added services (VAS) for DSPs.The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Key job responsibilities- Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs). - Optimize and Automate Process/Tasks.- Resolve payments disputes from internal teams based on SOP.- Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.- Daily metrics, Wiki updates, and DSP support updates.- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.- Communicates with Delivery Service Providers and acting based on SOP.- Resolve payments disputes from internal teams based on SOP.- Maintain dispute records and document- Review and update SOPs as required- Prioritize while balancing multiple tasks- This role involves working different shifts with the potential of overtime.- Assist with other DSP program activities as needed.About the teamWe're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.BASIC QUALIFICATIONS- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications ...

Amazon Transportation Services (ATS) Linehaul is seeking a highly skilled and motivated Shipper Performance Coach to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation. As Amazon continues to drive innovation within transportation and logistics, we need to evaluate our current network shipper defects and drive improvement through shipper coaching and performance management. The Shipper Performance Coach will create and implement recommendations and actions to help shippers improve their performance.Key job responsibilities- Monitor, verify, and present data on a daily basis- Overcome transportation disruptions and other barriers in real-time- Identify root causes of transportation defects- Maintain daily logs on assigned shippers- Lead weekly calls with assigned shippers- Lead daily business review stand-up callsA day in the lifeIn this role, you will be responsible for actively managing the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and then working directly with them to implement solutions. You will need to be able to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you will be interacting with a wide range of stakeholders, teams, and partners on a daily basis.About the teamAt Amazon Transportation Services, we focus on learning, innovating, and having fun at work. We are customer-focused, with a direct line of engagement with our users. We are looking for individuals with a strong passion for ownership and accountability, who are excited about reinventing the transportation shipper experience. If you have a drive to make a real impact and are passionate about transportation and logistics, we want to hear from you.Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.beAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanLearn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- High school or equivalent diploma- Work 40 hours/week, and overtime as required- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

• Amazon Operations is seeking Project Managers with project management experience to own strategic, cross-functional projects within Sub-Same Day Fulfillment and Distribution Centers.• These roles require scoping and creating project plans, coordinating and driving execution with vendors, and communicating to senior management on status, risks and process/project changes.• Cross-team coordination and project management skills are essential.Key job responsibilities• Plan, direct, supervise and control the execution of all business, technical, fiscal and administrative functions of the assigned project. • Partner with customers and internal/external teams to ensure timelines and deliverables are met.• Monitor and report on the progress of all project activity including significant milestones and conditions which would affect project cost or schedule.• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.• Manage project budget and approve all purchase orders.• Travel up to 80%.BASIC QUALIFICATIONS- 3+ years of cross functional project delivery experience- 3+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of working cross functionally with tech and non-tech teams experience ...