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The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process• Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity• Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environment• Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceExperience with MS Word, Excel, OneNote, OutlookWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSkilled in SalesForce or equivalent case management softwareAbility to multi-task with efficiency and quality ...

Come join our growing org in Nashville, TN!At Amazon, we are working to be the most customer-centric company on Earth. Amazon Fulfillment Technologies (AFT) powers the physical engine at the heart of Amazon. AFT builds and operates the software, hardware, and processes that run the global network of fulfillment centers, which move billions of units of inventory and ensures customers get what they want when promised. Within AFT, we are constantly innovating in the ways we are automating and accelerating the delivery of products and packages using state of the art software and hardware technologies, while keeping our associates and partners safe. We leverage the latest AWS technologies, big data approaches, and ML to build distributed, highly available systems. We get to work across a diverse set of organizations and stakeholders to achieve our goals.Are you interested in Generative AI, Foundation Models or Large Language Models? Our Flow team is looking for Software Development Engineers who can join us in building out state of the art solutions using Generative AI and Large Language Models. Our team builds products which would help Fulfillment Centers (FCs i.e. Amazon Warehouses) around the world to operate efficiently by automating the flow of customer orders through the FC. These products optimize the various processes used to fulfill customer orders including picking, packing, shipping and other processes. Your work will directly influence Amazon business and customer order promise. As a member of this team, you will get the opportunity to work on highly visible, innovative projects that directly impact the customer experience. You will be involved in all the aspects of the software development cycle including scoping, design, implementation, testing & delivery of your product. The position has great opportunity for growth.We value team work, hustle, and good communication skills. You should be somebody who enjoys working on complex system software, have a customer centric mindset, and feel strongly about building automated systems that can be operated at world-wide scale with minimal human intervention. You will collaborate with other team members and stakeholders. You will have a strong sense of ownership and demonstrable track record of success in delivering new features.We are looking for an experienced SDE who loves listening to our customers, working as a team, and proactively taking the lead whenever necessary. Our mission is to innovate and build scalable and robust software solutions that deliver a great customer experience.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.Outbound FlowAFT’s Outbound Flow team pairs data science with innovative technologies to optimize throughput within every Amazon fulfillment center. We deliver smiles for Amazon customers with safe, sustainable, cost-effective, on-time package deliveries. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Join Amazon's dynamic environment as a Supply Chain Manager with a planning background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on managing the flow of goods, information, or services within the supply chain network.We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements within our supply chain network. As a strategic Supply Chain Manager, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including business, operations, program management, product, finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities- Create, optimize, and solicit the bi-weekly capacity plan for their territory and gain alignment with downstream partners before publishing the final plan into the planning systems- Drive innovation in planning tools and develop impact statements to Amazon Metrics for deviations in plan or actual performance- Lead alignment discussions with down and upstream partners to earn trust in the planning execution process- Influence tools and system changes with BI and Tech teams and participate in the tool roadmaps in OP1 and OP2- Develop weekly dashboards on site level performances and deliver resolutions for sites out of planning tolerance- Maintain a high bar for planning accuracy and drive changes to planning inputs when stations are outside of performance tolerance - Engage with other Amazon businesses and partners to improve planning accuracy- Travel Domestically up to 20%BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Supply Chain Compliance LeadThe Supply Chain Compliance Lead is responsible for developing, implementing, and maintaining a comprehensive compliance program to ensure the organization's global supply chain operations adhere to all relevant laws, regulations, and industry standards. This critical role requires a subject matter expert who can drive consistent compliance practices across multiple functions and geographies.Key job responsibilities- Establish and oversee the implementation of a robust supply chain compliance framework, encompassing policies, procedures, training, and monitoring mechanisms.- Regularly monitor changes in supply chain-related laws, regulations, and industry best practices (e.g., FCPA, export controls, customs requirements) and update the compliance program accordingly.- Conduct in-depth risk assessments to identify potential compliance gaps and vulnerabilities within the supply chain, including evaluating supplier practices and third-party relationships.- Develop and deliver targeted training programs to educate employees, suppliers, and logistics partners on their compliance obligations and responsibilities.- Implement effective due diligence and monitoring processes to ensure the organization's supply chain partners (e.g., suppliers, freight forwarders, customs brokers) adhere to all relevant compliance requirements.- Coordinate with cross-functional teams (e.g., legal, procurement, logistics) to embed compliance controls into supply chain operations, such as contract terms, supplier onboarding, and shipment verification.- Serve as the subject matter expert and central point of contact for all supply chain compliance-related inquiries and issues, providing guidance and support to various stakeholders.- Analyze compliance data and metrics to identify trends, detect anomalies, and recommend proactive measures to mitigate risks.- Maintain comprehensive documentation and reporting on the organization's supply chain compliance performance, preparing for audits and regulatory reviews as needed.- Collaborate with senior leadership to develop the strategic roadmap for supply chain compliance, aligning initiatives with the organization's overall risk management and operational objectives.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of experience in supply chain management, compliance, or a related field, with a strong focus on global supply chain compliance requirements.- Demonstrated expertise in interpreting and applying a wide range of supply chain-related laws, regulations, and industry standards (e.g., customs, export controls, anti-corruption).- Proven track record of developing and implementing effective supply chain compliance programs, including the design of policies, procedures, and controls.- Excellent project management, problem-solving, and analytical skills to identify and mitigate compliance risks.- Strong communication and stakeholder management abilities to influence cross-functional teams and deliver compelling compliance training.- In-depth understanding of supply chain operations, including procurement, logistics, and customs processes. ...

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. The Senior Business Coach (BC) helps Amazon improve the quality of its last mile delivery network in Americas. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.What You’ll DoAs a Senior BC, you’ll oversee a portfolio of 20-40 DSP owners assigned to delivery stations across a specific region. BCs support owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will provide support for owners by removing obstacles and improving financial, operational, and safety outcomes across the network. You’ll also collaborate with a cross-functional team of internal stakeholders including, but not limited to, station operations managers, program managers, compliance, legal, and finance. The successful Candidate will help analyze problems, action insights, deliver recommendations, and drive change both internally and externally.Key job responsibilitiesSenior BCs are responsible for the following key activities:- Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program- Guiding owners as they manage an array of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes- Facilitating regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights.- Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders- Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experienceRole Responsibilities- Work both strategically and tactically- Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions- Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome- Handle complex issues and escalations including diving deep and knowing how and when to escalate effectively- Work collaboratively in a cross-functional environment with various stakeholders- Strong interpersonal skills and experience managing and developing relationships- Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues- Travel (2-3 days a week); the role is based out of our Nashville office, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in marketsAbout the teamAt Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of work experience in account, relationship management, or retail/vendor/supplier management ...

Amazon's Operations Technology Solutions (OTS) team is seeking an experienced Project Controls professional to establish and administrate a new cost and schedule controls function within our Supply Chain organization. This role will develop and implement cost and schedule estimation processes, establish project controls systems, and oversee tracking and reporting for IT equipment fulfillment to Amazon facilities globally.Key job responsibilitiesBuild and lead a new Project Controls function focused on IT equipment supply chain operationsDevelop standardized estimation processes and tools for cost and schedule forecastingEstablish project control systems, procedures, and best practices for tracking project performanceCreate reporting frameworks and dashboards to provide visibility into project metricsPartner with Supply Chain, Finance, and Operations teams to gather requirements and align on processesSupport generation of cost and schedule estimates and reporting to customersA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOur OTS-SC Technology Fulfillment Services team is dedicated to delivering an exceptional end-to-end global technology fulfillment experience to Amazon business units. We're passionate about development and deployment of innovative, data-driven fulfillment architecture that places the customer experience at the forefront while driving operational excellence and cost optimization. Our work directly impacts millions of associates and customers, making every day an opportunity to innovate and improve the way goods move around the globe.BASIC QUALIFICATIONS- Bachelor's degree in Engineering, Business, Finance, or related field- 5+ years of experience in project controls- Strong background in cost estimation and schedule development for large-scale projects- Proven experience establishing PMO processes and project control systems- Advanced proficiency in Microsoft Excel, Project, and data visualization tools- Experience with Agile and Critical Path Methods project scheduling methods- Experience with construction cost estimating methods- Experience with ERP systems and project management software ...

Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply the latest advances in robotics and software to solve real-world issues that will transform our customers’ experiences in ways we can’t even imagine yet. We are Amazon Robotics (AR) and we will give you the tools and guidance you need to invent with us in ways that are rewarding, fulfilling, and fun.The Product Launch team is the primary link between AR Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the lead Product Launch CSM-T, you will work cross functionally to plan and execute the end to end launch and field testing of new technologies, including the on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources. You will identify operational pain-points and product gaps, translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (Amazon Operations) sentiment. You will drive customer adoption of new technologies by developing and delivering associate and operations management trainings, auditing operational processes and standard work, and driving customer engagement through continuous relationship management. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders.At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. You have a business outcome mindset, broad technical background, make highly technical topics non-tech friendly, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.Key job responsibilities* Develop and document product launch strategy for the new technologies, working cross functionally with technical and non-technical stakeholders* Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross functional launch team* Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.* Coordinate Amazon Robotics staff onsite during the initial product launch and testing, including full time and contracted team members* Establish and continuously manage partnerships with operations leadership at our test sites* Identify requirements and capture “voice of the customer” product/service feedback to influence product design and development priorities.* Coach site leaders on AR best practices and robotics systems and tools.* Travel up to 35% of the time to Amazon Fulfillment and Transportation CentersBASIC QUALIFICATIONS3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experienceBachelor's degree in science, technology, engineering, math, business or equivalentExperience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams ...

Amazon is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a Sr. Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations. Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeIn this role, you will be instrumental in developing global Last Mile standards and extracting critical insights that guide decision-making throughout the organization. Our team focuses on identifying, analyzing, and implementing best-in-class performance through benchmark methodologies, consistently elevating the worldwide standards of excellence across the Last Mile. What might excite you about this role:- Our work is impactful, directly influencing strategic decision-making and elevating performance standards.- Our team embraces a collaborative environment and is highly skilled, passionate about data, innovation, and growth.- Opportunities for professional growth by expanding your expertise in data analytics, program management, and strategic leadership.- Our team drives positive change and empowers others to achieve their highest potential. About the teamThe Benchmarking Team is a group of passionate, data-driven leaders committed to setting the standard for excellence through benchmarking methodologies. Our mission is to uncover meaningful insights through robust analysis, and force multiplying best-in-class performance through scalable solutions. If you're looking for a team that values your expertise, celebrates growth, and embraces new challenges, the Benchmarking Team is where you belong. Let's set the bar higher-together.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

This is a program for Active-Duty Military Members and Military Spouses through Hiring our Heroes (HoH) Corporate Fellowship.Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, is NOT a guarantee you will be screened or provided an offer.At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services (GES) Launch Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The LC3 Team is seeking a qualified candidate that has a passion for delivering for their customers, becoming an expert in their role, has working bin configuration knowledge and experience, and understands how to work with cross functional groups. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon!Key job responsibilitiesAs the LC3 Program Manager II (IC) in the GES Launch organization, you will lead one or more sub-programs or specialty areas within the LC3 (Launch Capacity & Container Configuration) Team, such as Network and Legacy Standards and Support program. This role may be responsible for supporting cross functional network projects that improve LC3 processes and/or capacity planning efficiency across multiple organizations and regions. The role supports capacity and container configuration execution, documenting and maintaining standards for the LC3 team and supported legacy networks (buildings that are greater than 90 days after their launch date). The LC3 PM II ensures continuous improvement of the entire LC3 team through systemic issue correction and aligning team standards with network best practices.In this role, you will:• Improve project and process efficiency by optimizing cross-team processes that improve team efficacy and delivery• Help define program requirements and drive the team to meet program level goals• Work across teams and influence customers, roadmap priorities, and decisions as a subject matter expert• Support complex projects through scoping of requirements, assessing resources needed, and providing committed timelines of deliverables• Drive improvements to documentation over time based on lessons learned and stakeholder feedback• Relate supported initiatives to program level goals and KPIs• Other duties as assignedA day in the life• Monitoring the status of trouble ticketing request queues and future launch projects level setting duties across configuration team, tracking and resolving errors/tickets that are systemic issues• Reviewing and improving team-wide tools and standards to track milestone completion and quality of deliverables• Identifying and correcting systemic issues that may have team-wide process impact and cross-organizational project impact• Scoping requirements, assessing resources, and providing committed timelines for complex projects• Updating and maintaining documentation based on lessons learned and stakeholder feedback• Aligning team standards with network best practices and relating supported initiatives to program goalsAbout the teamThe LC3 Team is a support team within the GES Launch Team that supports capacity and label related efforts for launches, retrofits, and legacy sites. The team configures all of the capacity that a new building can maintain in Amazon Capacity Management System (ACMS) to ensure planned, configured, and physical capacity all match, while driving continuous improvement of the LC3 team programs through systemic issue tracking and alignment with network best practices. This team trains the local operation’s “bin meisters” that will maintain the site’s capacity configuration requirements for the life of the operation. LC3 also develops the label nomenclature standards and packages that are deployed at a site, and ensures all stations are configured for launch. In addition to managing launch sites, the team’s expertise is leveraged to own the network bin configuration standards. If a local site is undergoing a retrofit where capacity will grow/shrink, that activity is vetted through LC3.BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor’s Degree in a related field or 2+ years' Amazon experience- 1+ years experience with Excel Skill Competency (Including, but not limited to SUM, IF, VLOOKUP, COUNT, MID)- Experience with planning, performance metrics, process improvement, and lean techniques- Experience with leading and coordinating multiple stakeholders across cross-functional teams to drive programs to successful delivery ...

Are you driven by innovation and complex problem-solving? At Infrastructure Reliability Engineering, we build scalable solutions that ensure the reliability of Amazon's critical systems. Our team develops and operates tools that detect and prevent outages to maintain high availability across global infrastructure. Join us to architect solutions that directly impact millions of customers, with the resources and support to make meaningful contributions.The team is responsible for building intelligent and real-time insights into service-to-service communications, network traffic, and event correlation across hundreds of Amazon’s critical fulfillment and robotics services. Our solutions support visibility into anomalous service behavior to prevent and quickly recover from incidents, ensuring high availability to keep the Customer Promise.We are seeking a talented Front End Engineers to build intuitive and responsive user interfaces that help visualize and manage Amazon's critical systems. Our team develops modern web applications that provide real-time insights into service communications, network traffic, and event correlation across Amazon's fulfillment services. As part of this dynamic and forward-thinking team, you'll have the opportunity to work on greenfield programs while collaborating with customers across Amazon. We foster a culture that encourages personal and professional growth, empowering our team members to continually expand their skills and knowledge.To be successful in this role, you should be excited about learning every day and delighting customers by solving problems that impact order fulfillment. You are passionate about creating maintainable, high quality software with robust automated testing that is built and deployed through continuous delivery (CD). You are intrinsically driven to ship on time with high quality because you know your work means Amazon delivers customer orders on time, every time.Key job responsibilities* Design and implement responsive, performant web applications using React, TypeScript, and modern frontend frameworks* Create reusable UI components and data visualization solutions that scale* Work with backend teams to design and consume REST/GraphQL APIs* Build accessible interfaces following Amazon's design systems* Implement automated testing using Jest, React Testing Library, and Cypress* Optimize frontend performance and application loading times* Collaborate with UX designers and backend engineers* Participate in code reviews and technical design discussions* Drive frontend architecture decisions and best practicesA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamIf you are passionate about developing robust, highly available, scalable automated systems at tremendous scale, this is an excellent opportunity for you. Apply today to join our talented team!BASIC QUALIFICATIONS- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react ...

The Americas Deliver Service Partner (DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders.The DSP Shared Services team (DSS) is the backbone of the NA DSP organization and it is their work streams that enable the scale of the program. Account Manager in DSP Shared Services will be responsible for providing support on a day to day processes that enable DSPs to continue to grow and succeed within the last mile network. This role will use complex problem-solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations. The DSS Manager role will manage a team of 7 Account Managers who support request that help keep the DSP day to day business operations running and can range from invoice inquires, administrative support of systems and onboarding, as well as fleet allocation concerns. This role will be directly responsible for team metric goals, building out streamline processes and helping manage escalations. DSS was created to help DSPs and Business Coaches to scale, you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and become subject-matter experts in a number of different fields. Key job responsibilities- Managing a team of 7+ Account Manager- Maintaining and improving KPIs against team goals- Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.- Scaling DSP learning through module creation and in person facilitation.- Support DSP intake process, solving simple and complex issues from a variety of topics.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Communicating with customers through various channels and responding promptly to inquiries.- Maintain customer records by updating account information within Salesforce.- Developing long-term solutions using field experience and data-driven assumptionsA day in the lifeAs Manager in DSP Shared Services, you will be responsible for specific tasks or work streams that enable the onboarding, launch, or ongoing support of a DSP owner. You will develop mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through your Account Manager team.About the teamAt Amazon, our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.BASIC QUALIFICATIONS- Experience managing large teams- 5+ years of Account Management or Sales experience- Experience analyzing data and best practices to assess performance drivers- Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at station ...

At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.We are looking for a Technical Infrastructure Program Manager with expertise in electrical system design, inspection, testing, and maintenance to join the Base-Building Electrical Engineering team. The ideal candidate will be a highly motivated individual with a proven track record of designing & improving electrical system maintenance programs & policies, experience in developing and scaling maintenance based retrofit programs, has worked with cross functional teams to solve problems at scale and at a rapid pace, and has the ability to perform analysis on electrical systems in various ways (electrical testing analysis, protective relaying, power system design, short circuit analysis, commissioning, etc)Key Responsibilities: - Travel up to 60% of the time - Support deployment of voltage stabilization system across NA- Support, improve, and develop electrical maintenance programs and policies at warehouse locations, including audits of existing programs in compliance with local codes and global standards - Partner with Risk Management and other key stakeholders in changes to the electrical systems - Perform detailed calculations to establish standards and specifications - Inspect installations and observe operations to ensure compliance with design and equipment specifications and safety standards. - Support operations, construction, and other relevant departments with electrical subject matter expertise - Conduct equipment failure investigation and provide mitigation solutions - Build relationships with electric utilities in support of Category Management to alleviate worst actor grid performance - Identify opportunity to invest in resilience via utility engagement, improvements internal to the facility, or tooling/guidance improvements for Field teams - Develop and implement procedures for monitoring, diagnosing, and maintaining performance of assets - Partner with Internal Audit, Risk Management, Safety, and/or Real Estate to review internal and external audit .findings related to electrical and related risks, including building authority audits, insurance audits, and similar.Key job responsibilities• Ensures compliance with the requirements of technical guidelines, standards, policies and statutory requirements.• Manage resilience retrofit support at scale to install voltage stabilization equipment• Recommends process, product or service improvements to meet internal and/or external business challenges and/or regulatory issues.• Contributes to the development of the team's functional strategy.• Conducts equipment failure investigation and mitigation.• Develops and implements procedures for monitoring, diagnosing, and maintaining performance of assets and operations.• Participate in investigations of all electrical related incidents and propose remedial actions to prevent re-occurrence.• Support On Call rotation for severity eventsA day in the lifeThis role will become an immediate contributor to the Electrical Engineering resilience investment strategy across NA. The Electrical Engineering team will initiate the investment plan in 1Q25, and the candidate will play a major role in planning and execution of the program. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe RME Electrical Engineering (EE) team is a global support to Field RME and Operations. The team supports three primary pillars - Electrical Safety, Reliability, and Resilience. Within these pillars, Global EE manages numerous programs to ensure compliance with regulatory requirements, reliability based programs to move the needle for electrical power system reliability, and needle moving improvements to resilience to solve downtime impact from grid disturbance.BASIC QUALIFICATIONS- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds- 3+ years of technical infrastructure management experience- Knowledge of electrical manufacturing processes- Knowledge of electrical codes and standards ...

Amazon World Wide Operations is seeking a Senior Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a onsite role, requiring Program Managers to be on-site 5 days a week in corporate office. Some travel offsite may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of the following locations: New York, Arlington, Atlanta, and Nashville. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field ...

The Learning and Development (L&D) Specialist partners with stakeholders to identify learning needs, develop comprehensive training strategies, and implement effective learning programs that drive business impact through various delivery methods. They will analyze data to measure program effectiveness, and continuously optimize learning solutions while building strong relationships with business leaders and cross-functional teams across the organization.Key job responsibilitiesThe responsibilities include but are not limited to building short- and long-term learning strategies, building awareness of L&D offerings, communicating program improvements and updates, conducting needs analysis, collaborating with stakeholders and business leaders, and working with instructional designers and subject matter experts to develop or modify programs that impact our business. The L&D Specialist will need to build working relationships with leaders and key stakeholder groups both face to face (or virtually) and across geographies. The candidates in this role are expected to continually listen to customers, dive deep to understand the learning needs, use data and insights into the business to identify learning methods, materials or technology that will enhance the learning experience.A day in the lifeAs an experienced Learning & Development professional, you lead comprehensive learning initiatives from initial needs assessment through implementation. You will build e-learning assets that impact both straightforward and complex organizational challenges. You can maintain an optimal balance between time, quality, and resources by using an approach that involves continuous measurement of program effectiveness. You ensure content remains relevant and engaging, while maintaining clear communication with cross-functional partners as an owner for our live events support, content health, FAQ health, translations, and content design.About the teamThe Relay Education and Events (R2E) designs training and events that help 3rd party carriers work more effectively with the Relay Network. BASIC QUALIFICATIONS• Bachelors degree in any domain or equivalent work experience• Preferred certifications in Training / Learning and Development• Experience in a Learning and Development role (assessing learning gaps, designing and developing solutions, and evaluating the effectiveness of learning programs)• Experience analyzing and translating data into informative reports and visuals• Experience with people development, coaching, and L&D frameworks• Experience with multi-calendar management in multiple time zones, meeting coordination, travel coordination, and event planning• Proven results managing projects or coordinating events, including goal tracking, reporting, budgeting, contract submissions, PO and invoice processing, and process improvement• Experience building and maintaining relationships with vendors, stakeholders, and attendees• Advanced skills in Microsoft Office Suite (Outlook, Excel, OneNote, PowerPoint, Word) ...

Amazon Transportation Services (ATS) Relay Operations Center (ROC) team is looking for an experienced, innovative, strategic, and creative Senior Manager to join the ROC and lead a world class team focused on customer excellence within the Program Management Office (PMO) and Quality & Learning departments. Come join our start-up culture, work fast and smart, while adapting and iterating quickly. As the Senior Program Manager for the program team, you will lead a team and be responsible for identifying and driving cross-functional improvement opportunities across the line haul network.The Senior Manager for this team will have the opportunity to own a portfolio of cross-functional projects to improve customer experience and save cost. The Senior Manager will be able to act as an internal consultant and will create long-term vision, implement strategies, and corresponding roadmaps using data, tools, and mechanisms. The Senior Manager has the opportunity to act as a bridge between operations teams, internal technology teams, and central support teams. The Senior Manager will work backwards from the customer to introduce disruptive ways of improving the customer experience within Amazon's transportation network with the goal of promoting Best in Class Performance.Key job responsibilities• Manage cross-functional transportation initiatives, organizing, and executing complex projects across multiple organizations• Partner with leaders across ATS to drive continuous improvement and lean philosophy at scale• Lead a team of Program Managers that manage strategic functions within our network• Work with program managers, business leaders, and executive teams to drive critical business initiatives• Develop, implement, and govern Key Performance Indicator (KPI) reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects• Establish and continually improve the consistency, predictability, and efficiency of the organization’s project delivery capability by providing leadership in best practices• Drive network-level performance improvement with our internal and external partners by designing and implementing systems, metrics and programs that maximize compliance and continuous improvement. This includes completion of root cause analysis on all defects and using these data to drive continuous improvement activities.• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customersAbout the teamThe ROC Ops & Tech Team is dedicated to the development of technology and processes that advances efficiency and elevates operational standards of the Relay Operations Center. To that end, we act as liaison between Technology/Science teams and ROC Operations & Support teams, to ensure that feature development aligns with customer needs and operations' priorities at global scale. In addition to owning technology development, our team has a significant focus on improving both internal and external customer experience through building best in class Quality, Learning, Programmatic, and Analytical solutions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Join Amazon’s commitment to Customer Obsession by working with Amazon Surface Transportation, supporting all Middle Mile ground and yard operations across the Amazon network! Join Amazon's Launch Execution, Adoption, and Facilities (LEAF) team in our mission to revolutionize Middle Mile yard operations. We're seeking an Infrastructure Escalation Specialist to support our Fleet Infrastructure across the country.delivered as quickly, accurately, and cost effectively as possible.The ideal candidate is detail-oriented and capable of managing strategic vendor relationships while analyzing invoice and purchasing patterns to inform critical decisions in infrastructure and fuel industries. Key job responsibilities• Support nationwide transportation network in a safe, customer-focused manner• Develop and design solutions to difficult problems• Manage outside contractors and vendors• Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental and distribution goals• Ensure that all programs and procedures are followed, answering incident ticket escalations from 3rd Party companiesAbout the team• The Launch Execution, Adoption, and Facilities (LEAF) team provides crucial infrastructure services (fleet and fuel) for multiple Amazon transportation business units, both internally and externally.BASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience- 1+ years of working with computers and Microsoft Office products and applications experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Travel up to 15% of the time- 1+ years of experience in project, construction, or customer-service facing role ...

Join Amazon's Global Logistics team as a Senior Business Intelligence Engineer and help shape the future of our cross-border logistics capabilities. You'll lead the development of cutting-edge analytical solutions and data automations that optimize the speed, cost, and reliability of global import shipments. This role offers a unique opportunity to work with a diverse, international team and make a significant impact on Amazon's worldwide operations.Key job responsibilities- Design and develop scalable data warehouse solutions and pipelines- Create complex data processing jobs using advanced technologies- Collaborate with stakeholders to understand business needs and deliver insights- Lead business intelligence initiatives for North American operations- Provide technical guidance and influence decision-making within the teamA day in the lifeAs a Senior Business Intelligence Engineer, you'll start your day by checking in with your team across different time zones. You might begin working on a new data pipeline to improve visibility into import shipment delays, collaborating with data engineers to optimize the solution. Later, you could meet with business stakeholders to present your latest analysis on cost-saving opportunities in the logistics network. Throughout the day, you'll be problem-solving, coding, and mentoring junior team members, all while keeping an eye on the broader impact of your work on Amazon's global logistics operations.About the teamThe Global Logistics Analytics team is dedicated to delivering trusted, accessible, and actionable data insights that drive business decisions. We manage a wide range of reporting and analytical products across European and North American operations. Our mission is to enhance the speed, cost-efficiency, and reliability of global import shipments through data-driven strategies. We're a fast-paced, innovative team that values continuous learning and evolution in the rapidly changing world of global logistics.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are seeking a Category Manager with procurement experience to strategically source products and services within our Global Procurement Operations, CapEx Equipment Category Team. The person in this role will interact with our most important suppliers to satisfy business requirements and will partner with multiple teams in Amazon to develop and execute category sourcing strategies, improve productivity and value across the category.Key job responsibilities- Establish and execute category sourcing strategies, lead cross-functional teams, negotiate with suppliers and deliver the best value; - Drive appropriate relationships with suppliers, with the objective of achieving the optimal solution and cost of ownership;- meet the business and procurement goals fostering a culture of continuous improvement with performance benchmarks in use;- Identify, monitor and optimize opportunities to increase value and mitigate risks for our Customers;- Lead end-to-end Procurement process for large investment projects globally;- Act as a category expert and focal point within the Procurement team;- anticipate trends and risks, identify and exploit opportunities to continuously improve performance;- Achieve y-o-y cost savings and meet/exceed KPI set for category sourcing activities;- Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions;- Help to develop long-term department strategies and significantly influence the cross-company project development and delivery of enhanced processes and standardsKEY PERFORMANCE INDICATORS:- Earn the trust of key stakeholders to drive alignment with the business- Create and execute the category strategy in conjunction with internal customers to ensure there is a comprehensive, unified approach for the category- Achieve yearly cost saving or value targets appropriate to the category aligned with annual budget processes- Define and report on key metrics that measure effectiveness of supply and cost savings- Champion standards and process improvementsTRAVEL REQUIREMENT: Travel up to 25%BASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Bachelor's degree ...

As a WWRGD - Industrial Grocery Team Construction Manager, you are responsible for project managing building industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution of fulfillment centers, industrial kitchens, and multi-use development projects. Key job responsibilities• Manage multiple projects and effectively influence, negotiate, and communicate with internal and external business partners, contractors and vendors.• Establish and maintain project schedules and budgets, responsible for overall project delivery including all FF&E and construction.• Responsible for on-site supervision during the construction process to include management of General Contractors, and Owner vendors.• Deliver projects on time and on budget.• Participate in the design development process to collaborate and value engineer construction methods to reduce time and cost.• Manage change order negotiations and contract compliance.• Serve as the liaison to developer/landlord reps to coordinate building envelope delivery.• Manage and adhere to AIA contract documentation process.• Establish effective relationships along with an understanding of municipalities and permit processes.• Lead job site meetings, produce minutes and strive for a collaborative team environment.• Ensure contractor compliance of life safety/OSHA requirements are met on all job sites to minimize risk.BASIC QUALIFICATIONS- 7+ years of project management, real estate development, architecture/design experience- Bachelor's degree ...

The Operations Technology Supply Chain (OTS-SC) team is seeking an experienced AMER Account Manager to join our growing Supply Chain Solutions (SCS) organization. As a key member of the SCS team, you will be responsible for managing a portfolio of strategic customer accounts and driving customized, data-driven supply chain solutions to meet their evolving needs.The OTS Supply Chain organization plans, sources, makes and delivers the IT equipment necessary to empower Worldwide Amazon Stores operations. Through efficient collaboration with cross-functional teams, we deliver scalable and innovative supply chain solutions that add value and increases customer satisfaction to support forward and reverse technology fulfillment services. We are making investments to transform our supply chain into an automated, resilient, cost-effective IT fulfillment engine enabling our customers to launch programs quicker and adjust to rapid business changes.The SCS team acts as the central hub for managing customer relationships, supply chain services, and process change management across Amazon's global operations. As a Regional Account Manager, you will serve as the primary point of contact and trusted advisor for your assigned customer accounts, leveraging your deep knowledge of supply chain operations, analytics-driven decision making, and strong customer focus to deliver a bar-raising experience.Key job responsibilities• Serve as the designated regional/global solutions primary point of contact for your assigned customer accounts, building trusted, long-lasting partnerships with senior stakeholders• Deeply understand the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions• Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio• Drive proactive global account management activities to identify new business opportunities, improve performance, and enhance value for your customers• Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences• Implement clear service performance metrics and closely monitor the engagement and services development of assigned accounts to deliver world-class supply chain services• Facilitate regular internal customer and impacted stakeholder meetings and develop customized data dashboards to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies• Plan and execute continuous improvement solutions to support your high-spend, complex customer accounts, ensuring proper processes, workback schedules, and guidelines are in place• Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to OTS and customer leadership• Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment ordersA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 2+ years of supply chain experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Bachelor's degree- • Excellent communication, stakeholder management, and cross-functional collaboration skills ...