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At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Sr. DSP Services Ops Lead to support payments and value-added services (VAS) for DSPs.The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Key job responsibilities- Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs). - Optimize and Automate Process/Tasks.- Resolve payments disputes from internal teams based on SOP.- Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.- Daily metrics, Wiki updates, and DSP support updates.- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.- Communicates with Delivery Service Providers and acting based on SOP.- Resolve payments disputes from internal teams based on SOP.- Maintain dispute records and document- Review and update SOPs as required- Prioritize while balancing multiple tasks- This role involves working different shifts with the potential of overtime.- Assist with other DSP program activities as needed.About the teamWe're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.BASIC QUALIFICATIONS- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!Surface Transportation org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business.This Senior Industry Specialist will be responsible for defining the vision, roadmap and driving program execution of our Fleet Management business with a specific focus on maximizing uptimes for power units. This will be achieved through deep supply chain understanding, working backwards from customer requirements, and internal alignment with Finance and Capital Planning stakeholders. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs. This position is a multi-faceted role requiring the ability to balance strategy and execution.Key job responsibilities• Source, define, build and manage the Fleet Management business.• Define a vision for how this program will work and cost.• Write whitepapers to gain initial buy-in and alignment as well as provide status updates as the project completes critical milestones and time intervals.• Identify key performance metrics and create a reporting suite that allows for program management when the program is fully scaled.• Define short-term, mid-term, and long-term timelines and project phases.• Lead supply chain risk mitigation activities and correct vendor performance issues.• Present supply chain strategies and program business reviews to Operations and finance leaders.• Lead cost reduction initiatives to ensure lowest possible total cost• Up to 25% Travel BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in Automotive, Fleet Management leadership roles ...

This is not a corporate, remote or office-based position. This is a ten-week internship (40 hours per week) during the summer of 2025 located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals eager to develop a collaborative leadership style with a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced supply chain environments where standing, walking, and having on-the-production floor conversations are common.As an Area Manager Intern, you will have the opportunity to learn how to coach, motivate and mentor a team of Amazon associates in a warehouse environment. Amazon provides extensive training and development to become an exceptional people leader. Your main focus will be learning to manage a team as well as developing a summer project in partnership with your site leadership. Term: 10 weeksOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.44/hr in our lowest geographic market up to $31.49/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Benefits: Access to Amazon's Medical Advice Line, Employee Assistance Program (EAP), and financial benefits.Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Summer relocation and housing assistance provided if eligible. Key job responsibilities• Learn to coach, manage and develop a team of 50-100 Amazon Associates• Drive standard work and continuous improvement through an intern project • Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree program with all requirements anticipated to be completed between December 2025 and August 2026 ...

Join Amazon's Global Logistics team as a Senior Business Intelligence Engineer and help shape the future of our cross-border logistics capabilities. You'll lead the development of cutting-edge analytical solutions and data automations that optimize the speed, cost, and reliability of global import shipments. This role offers a unique opportunity to work with a diverse, international team and make a significant impact on Amazon's worldwide operations.Key job responsibilities- Design and develop scalable data warehouse solutions and pipelines- Create complex data processing jobs using advanced technologies- Collaborate with stakeholders to understand business needs and deliver insights- Lead business intelligence initiatives for North American operations- Provide technical guidance and influence decision-making within the teamA day in the lifeAs a Senior Business Intelligence Engineer, you'll start your day by checking in with your team across different time zones. You might begin working on a new data pipeline to improve visibility into import shipment delays, collaborating with data engineers to optimize the solution. Later, you could meet with business stakeholders to present your latest analysis on cost-saving opportunities in the logistics network. Throughout the day, you'll be problem-solving, coding, and mentoring junior team members, all while keeping an eye on the broader impact of your work on Amazon's global logistics operations.About the teamThe Global Logistics Analytics team is dedicated to delivering trusted, accessible, and actionable data insights that drive business decisions. We manage a wide range of reporting and analytical products across European and North American operations. Our mission is to enhance the speed, cost-efficiency, and reliability of global import shipments through data-driven strategies. We're a fast-paced, innovative team that values continuous learning and evolution in the rapidly changing world of global logistics.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Are you an innovative engineer that wants to design the next generation of world-class fulfillment centers and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the idea of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!We’re looking to add a handful of high-impact engineers to our team. In this role, you will partner with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our suppliers’ primary point of technical contact for your projects. Then, once the design is completed and approved, you will hand-off the project to our Ops Engineering team who will oversee the installation and commissioning of the project. You’ll continue engaging with that team to ensure that the system you’ve designed is successfully installed, commissioned and launched.Your projects may include green-fields, brown-fields, and retrofits, including highly automated fulfillment centers, cross-dock facilities, and transportation centers. Your projects will be a variety of template-based and designed-from-scratch.You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will learn; you will work on high impact, high visibility projects; you will grow.A day in the lifeBenefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS•Bachelor’s degree in Engineering (any discipline) or foreign equivalent or a related field, or 5+ years Amazon experience•2+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or related•Experience must involve ownership/management of engineering design projects involving Material Handling Equipment (MHE)• Experience using business/technical software like MS Excel, MS Project, and CAD software ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale ($50MM or more in total spend), working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of procurement experience- 5+ years of working cross functionally across several teams experience- 5+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

The TRC Department of Transportation (DOT) team is seeking a high performing Senior Risk Manager to support Amazon regulated transportation programs in a rapidly growing and complex global environment. The Senior Risk Manager will work closely with compliance leads and business partners to develop mechanisms and program controls to meet regulatory requirements and reduce risk for Amazon's over the road operations worldwide. The ideal candidate will be an analytical leader who demonstrates high judgment and experience with complex regulatory frameworks and enforcement programs. The individual will have strong communication skills and ability to support cross-functional stakeholder groups across all levels of the organization. The ideal candidate takes initiative and drives efficiencies across their portfolio, demonstrates ownership and independence in developing and delivering goals, and remains agile in managing change.Key job responsibilities- Develop and maintain mechanisms that support Amazon's motor carrier operating authorities. - Build relationships with internal TRC and transportation business teams and support cross-functional mechanisms that support timely regulatory filings and reports.- Deliver regulatory guidance to Amazon transportation businesses and internal stakeholders to support compliance with DOT regulations and policies.- Succinctly convey complex problems in easy to digest terms for all stakeholders, using data to support your analysis and conclusions.- Deliver strategies to improve our compliance programs that consider and balance stakeholder deliverables and critical path items.- Communicate clearly and succinctly (writing and verbal) to a wide variety of audiences and business leadership.- Demonstrable excellent communication skills (written and verbal).A day in the life- Apply DOT knowledge to business planning, escalations, external and internal audits and monitoring, risk assessments, roadside inspections, and associated compliance initiatives.- Research relevant government legislation, regulations, and guidance (e.g. FMCSA, FAA, etc.) to build subject matter expertise and improve program policies.- Support legal, regulatory, and law enforcement inquiries relating to our transportation programs.- Develop standard operating procedures to support growth of our compliance program and regulated businesses.- Build and maintain program performance and compliance metrics and provide written compliance narratives for compliance and business leaders to support continuous improvement and planning.- Scale transportation knowledge, mechanisms, and learnings cross-functionally through training and development of new or improved compliance resources.About the teamTransportation Risk Compliance (TRC) protects all of Amazon’s transportation businesses, implementing scalable risk management solutions to enable business growth. The DOT Program team supports Amazon regulated transportation businesses in managing our motor carrier authority, understanding and evaluating risk, and enhancing our regulatory compliance programs. BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Are you ready to solve complex opportunities related to global trade logistics? Amazon is seeking a visionary Global Export/Import Manager to spearhead our international IT asset transportation and shape our global trade strategy. This isn't just a job – it's an opportunity to redefine the boundaries of what's possible in global logistics. As our new global logistics single threaded leader for trade, you will: - Oversee the tactical execution of complex, multi-national IT asset transportation- Collaborate with diverse teams worldwide to craft innovative trade solutions - Pioneer strategies that transform ambiguous problems into streamlined operations - Drive unprecedented customer experiences through your logistical expertise Why you'll love working here: - Be at the forefront of cutting-edge logistics technology and practices - Enjoy the resources of a global organization with the agility of a start-up - Shape the future of global trade in a rapidly evolving digital landscape - Work alongside some of the brightest minds in the industry - Benefit from Amazon's renowned culture of innovation and customer obsession If you thrive on solving complex trade issues, have a passion for global trade, and want to make a tangible impact on a global scale, this role is your gateway to an exhilarating career journey. Join us in redefining the future of global logistics – one innovative solution at a time.Key job responsibilitiesRegulatory Compliance- Ensure compliance with international trade regulations, customs laws, and government policies.- Work with the Amazon internal Global Trade Services Teams (GTS).- Monitor and manage the proper filing of import/export documentation, including commercial invoices, packing lists, and certificates of origin.- Stay updated on changes in global trade regulations and communicate impacts to stakeholders.Logistics Coordination- Oversee the transportation of goods across international borders, including selecting and managing freight forwarders, carriers, and customs brokers.- Optimize routes, shipping methods, and carriers to minimize costs while maintaining service quality.- Manage delays, disruptions, or issues in transit and implement solutions quickly.Customs Management- Coordinate customs clearance processes for imports and exports, ensuring accuracy in tariff classifications, duties, and taxes.- Resolve disputes with customs authorities and prepare appeals if necessary.- Assist in valuations of products.Supplier and Vendor Management- Build and maintain relationships with third-party logistics providers, customs brokers, and freight forwarders.- Negotiate contracts, rates, and terms with service providers to ensure cost-effective and reliable services.Inventory and Warehouse Oversight- Coordinate with warehousing teams to ensure smooth inbound and outbound freight handling.- Manage inventory flow to avoid delays in shipment and ensure timely delivery to customers or facilities.Cost Management- Track and control logistics and shipping costs, seeking opportunities for cost savings.- Examine freight spend and implement measures to improve efficiency and reduce overhead. Risk Management- Identify and mitigate risks related to international shipping, such as trade embargoes, sanctions, and geopolitical issues.- Audit import/export documentation for errors or compliance risks.- Protect Amazon from all risks.Stakeholder Communication- Collaborate with internal teams such as procurement, sales, ops, and supply chain to align shipping plans with business needs.- Provide timely updates on shipment statuses, delays, or changes to stakeholders.Process Improvement- Inspect shipping processes and identify areas for operational improvement.- Implement technology or tools to enhance efficiency, tracking, and compliance.Performance Metrics- Track key performance indicators (KPIs) such as on-time delivery rates, freight cost per unit, and customs clearance times.- Prepare reports and dashboards for management to provide insights on global logistics performance.- Participate in Weekly/Monthly/Quarterly Business Reviews and vendor score-carding to ensure adherence to cost and business objectives.A day in the lifeAt Amazon, we're constantly pushing the boundaries of innovation to revolutionize global operations. In this critical role, you'll be at the forefront of defining and implementing cutting-edge solutions that drive the speed and scalability of OpsTech Solutions and our worldwide operations partners. We're seeking a visionary with a strategic mindset, coupled with the ability to execute tactically and solve complex problems. Your deep expertise in global trade, transportation, and compliance will be instrumental as you spearhead projects across multiple international regions, delivering on-demand solutions for seamless import and export operations. The ideal candidate thrives on tackling intricate logistics problems, demonstrating a relentless drive to achieve results and push beyond conventional boundaries. Your exceptional communication skills will be put to the test as you collaborate with diverse stakeholders across business, operations, and technology domains. This high-impact role demands the ability to work independently in a fast-paced, high-pressure environment, interfacing with stakeholders at all levels, and exercising sound judgment in ambiguous situations. If you're ready to make a significant impact on Amazon's global operations and shape the future of logistics, this is your opportunity to drive and innovate on a global scale.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamGlobal Transportation and Logistics (GTL)Our mission is to deliver what our customers need, where they need it, when they need it. Global Transportation and Logistics (GTL) is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience. We are a vital part of the OpsTech IT Supply Chain (SC) that, plans, sources, makes and delivers the IT equipment necessary to empower Amazon’s Worldwide Consumer Business. Supply Chain responsibilities include forecasting, capital planning, risk management, sourcing, order processing, scheduling, warehousing, assembly, provisioning, transportation, repair, replacement and disposal of IT equipment. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Proven experience managing customs compliance and regulatory requirements across multiple regions. ...

Amazon Freight is looking for an entrepreneurial minded leader to join our growing start up business as a Manager, Enterprise Freight Operations. The Manager, Enterprise Freight Operations will have experience working in ambiguous environments, knowledge in written and verbal communication skills, experience and success with building, growing, and leading high performing teams capable of defining new processes and ways of operating, and will be able to interface with Senior Leaders at Fortune companies. In this role, you will be responsible for building and leading a team, overseeing daily operational functions for Amazon Freight’s Enterprise customers, including load building, load planning, scheduling appointments, receiving and responding to customer requests (both email and phone), and building a world-class operations team. The position will partner with sales counterparts to identify our Customer’s needs and build processes that give our team a clear path on how to execute to those expectations. The Manager, Enterprise Freight Operations role will partner closely with the Account Management team and routinely communicate and collaborate with stakeholder teams across the Amazon Freight organization to deliver best-in-class experiences for our customers. This team is in the early stages of developing much of the technology we need to scale and will require knowledge in complex problem solving and process definition in order to implement processes that enable us to meet our Customer’s needs. If you are excited about building a new business, leading a team to deliver best in class service, and influencing how we built scalable technology solutions then this role may be for you.Key job responsibilities- Build and lead a team to oversee day-to-day operations for key enterprise customer accounts, including load planning, shipment tracking, and disruption management- Partner with sales counterparts to influence the book of business they build and define solutions that meet our Customer’s needs while ensuring your team has a path to successfully operate them- Partner with and influence operations leaders at enterprise Customers to implement changes to improve operational outcomes that drive efficiency gains or reduce disruptions/defects- Assign loads and plan, route, and monitor freight movement to provide on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road- Proactively communicate relevant updates to customers and/or internal teams as needed- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight without always having defined pathways to resolve- Conduct analysis on operational processes to make recommendations for continuous improvement, determine and measure KPIs, and create, maintain and present customer specific reporting through quarterly face-to-face interactions- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation levelBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of supply chain experience- 5+ Years of Customer Relationship Management:- Manage customer interactions and relationships to improve satisfaction and loyalty. Includes developing and executing customer engagement strategies; tracking interactions; analyzing feedback; and using Salesforce and other tools. ...

Amazon Logistics (AMZL) Global Fleet team is building a world class last mile fleet and we are looking for a Senior Program Manager, Vehicle Redeployment to join us. Global Fleet is responsible for ensuring we have the right vehicles in the right spots at the right time to meet our customer needs. We are a data driven team with big goals and our always looking to challenge ourselves to identify better solutions and new ways to impact our customers. Our team offers a unique opportunity to build programs that solve delivery vehicle needs with a lot of opportunities. The Sr PM, Vehicle Redeployment own vehicle movement and reconditioning programs to ensure a world class fleet has the right vehicles in the right areas as well as continuous process improvement. Responsibilities: - Leads, directs, supervises and controls the execution of all business, fiscal, and administrative functions of the assigned program. - Comfortable in different roles, sometimes supporting, sometimes leading. - Work backwards from the customer, introducing new ways to manage Amazon-owned equipment. - Scale new programs quickly and with high quality. - Deliver features/services to drive continuous value to customers. - Ensure key information cascades consistently and smoothly across stakeholder organizations. - Collaboration with internal and external stakeholders, including suppliers, ops, finance, and other business teams to bring ideas to fruition. - Develop automated solutions in partnership with technology teams. - Is capable of taking accountability and driving planning, resolution and execution with his/her team. - Responsible for defining and measuring internal and external performance standards. - Monitors and reports on the progress of all activity within the program area.**Travel expectations are approximately 15%. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. The OpsTech IT supply chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon fulfillment facilities globally. The team is responsible to provide end to end solutions for this equipment that includes engineering, lifecycle management, change control, demand planning, supplier readiness, material management, and total cost of ownership. Our initiatives deliver on the solutions that power the physical fulfillment to millions of Amazon.com customers across the world. The Supplier Center of Excellence (SCOE) team focuses on supply agility and resilience, supplier readiness to support Amazon demand, product quality, supplier performance management, cost containment and reduction, supplier capability development, risk identification and mitigation. Working closely with the Engineering team, Global Procurement, and other Supply Chain internal teams, the SCOE team will develop and lead supplier relationships for creating the greatest value in total cost, quality, service, security of supply, and innovation. The team will partner with all cross functional regional procurement & launch readiness teams to develop category strategies that meet the enterprise guidance on products and addresses regional needs of business and internal stakeholders. The Category Manager (Supply Chain Manager) is responsible for relationship ownership for all suppliers and resellers in their category. Key job responsibilities• Serve as supply chain Subject Matter Expert (SME) for a variety of IT equipment within a category, and manage those categories from a procurement, readiness, supplier performance and risk standpoint.• Develop Category Strategies, product roadmaps and other planning to improve supply agility and resilience, supplier coverage, diversification, value and security of supply. Requires collaboration and alignment with other stakeholders including IT engineering team, Product Management and other Supply Chain teams.• Be responsible for supplier relationships including supplier performance, capability development, capacity planning, risk identification and mitigation.• Interact with business partners to develop, engage and lead supplier relationships for creating the greatest value in cost, security of supply, risk management, and innovation.• Engage with Suppliers in a detailed, hands on approach to support every day, operational requirements related to inventory readiness, changes in components and technology, reporting, OTIF and other metrics• Support execution of sourcing strategies in collaboration with other sourcing teams and negotiate and manage contract compliance with suppliers and internal stakeholders• Keep abreast of changing business requirements and market conditions, and manage suppliers and contracts to maintain value and competitiveness• Perform spend analysis based on a variety of relevant information, prepare financial models, identify opportunities for efficiency gains and cost savings, and present business case and recommendations to internal business partners• Support the strategic goals of the business partners; act as a ‘consultant’ to help achieve those objectives. Be recognized by business partners for supporting their strategy and driving valueAdditional Responsibilities:• Lead or participate in development of policies and procedures, process efficiency, and innovation for related programs• Participate in implementation of new procurement systems and technology• Network externally to facilitate competitive intelligence including best practices, emerging / potential sources of competitive advantage, market pricing, and benchmarkingBASIC QUALIFICATIONS- • Bachelor’s Degree in Business, Supply Chain, I.T. or a related field preferred- • 5+ years of experience in supply chain, strategic sourcing, procurement, or supplier management- • Ability to exercise judgment in evaluation of suppliers, supplier performance, and ensure that project goals, schedules and performance requirements are achieved- • Customer obsession, bias for action and urgency- • Must have a positive, collaborative attitude- • Excellent verbal skills and above average written communication skills- • Strong PC skills including Windows and Excel- This role may include up to 10% travel ...

Amazon Freight is building technology that enables shippers to ship their own freight using the same capabilities Amazon uses to reliably deliver millions of packages every day to its customers – on time, with low cost.If you are looking for an opportunity to solve technical problems, build innovative solutions, work with top notch software developers, delight our shippers, and help build a billion dollar business - this might be the role for you.What will you do?You’ll design and develop systems and applications used by Amazon worldwide and will regularly interact with engineering and business leadership. You will participate in the planning and execution of technology projects and operational excellence initiatives. You’ll also mentor junior engineers in employing strong design and implementation practices.To accomplish this, you will be expected to have an established background in building highly scalable systems and applications, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful.Inclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.Key job responsibilities - Mentor junior developers - Peer review code and designs - Own and advise improvements in team operational excellence - Design and build new features and services - Develop software across a variety of tech stacksBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers.About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. This may involve automating tasks, modifying small tools, or proposing new SOPs to enhance operational efficiency. Your role will require you to identify areas for improvement and implement innovative solutions to streamline processes and boost overall productivity.Responsibilities include, but are not limited to:Identifying root-causes of operational issues and process inefficiencies. Resolution may involve automating tasks, modifying small toolsNetwork engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Managing local technical and continuous improvement projects.Maintaining or creating policies, procedures, and processes.Moving up to 49lbs as well as standing and walking during shifts BASIC QUALIFICATIONS- 1+ years of troubleshooting in a multi-user high availability environment experience- 1+ years of PC repair, troubleshooting, deployment and liquidation experience- High school or equivalent diploma- 1+ years of computer networking experience ...

The Transportation Operations Management (TOM) Labor Planning team needs leaders like you to deliver the future of labor planning for our Transportation Operations network. Our team is responsible for making sure all North American full service and supported sites are set up for success while also reducing cost savings. You’ll be specifically assigned to a region in which you’ll be the primary contact for all things TOM Labor Planning.Key job responsibilities• Lead meetings with regional and nodal TOM Operations leaders and planning partners to complete weekly labor plans and understand gaps in performance• Build and execute Transportation Labor plans on a weekly basis using existing labor planning tools and help innovate with future tools• Create and generate reports which includes maintaining, updating, and expanding labor reporting on a daily and weekly basis• Gather and analyze data across business functions to establish global standards for transportation labor plan inputs and work with partners to communicate those standards as best practices to the organization• Reviewing weekly assumption inputs to ensure the Labor Model accurately forecasts labor hours needed to meet operational demandsA day in the life• Analyze daily/weekly labor reporting and work closely with site leaders to bridge any misses, understand causes, and identify solutions.• Lead twice-weekly regional labor plan review calls to help Operations leaders understand their site-level inputs to the labor model, as well as driving TOM LP key performance indicators (KPIs).• Work closely with the Recruiting team to ensure sites and recruiters are tracking to the needed total quarterly headcount targets.• Provide written summaries of labor bridges for review by Operations leaders during weekly and monthly business reviews.• Work with Field Leaders on deep dives to help drive improvement on KPIs to meet Labor Planning and OP2 goals.About the teamThe North America Transportation Operations Management (TOM) Labor Planning team owns the delivery of the short and long term labor plans for the NA TOM network. We work closely with field and program partners to ensure our sites are staffed with the right number of associates to safely and efficiently run our yards and support the Amazon fulfillment network. TOM Labor Planning Analysts are the primary labor contact to help regional and nodal Operations leaders understand their labor plan and to support site leaders in managing their labor efficiently.BASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of experience required in data and business analytics- At least 1 year of labor planning or finance experience- Knowledge in Excel with experience in efficient processing of large data sets using pivot tables and other Excel tools- Proven record of accomplishment of successful communication of analytical outcomes through written communication, including an ability to communicate with various levels of business owners ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) across the globe in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support global standardization and centralization efforts.The WW Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon and our DSPs. We are responsible for providing world-class payments and services experience to DSPs.As a WW DSP Business Standards Lead, you will support with standardization and centralization efforts for both local and world wide internal Amazon teams. This role will stretch you into program management and you will be responsible for resolving both simple and complex problems for our customers in a timely manner. Success in the role will be achieved by taking action in delivering results while building relationships with internal Amazon teams (stakeholder management), and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Overall responsibilities will include the following functions:- Manage multiple stakeholders partnerships locally and worldwide.- Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). - Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.- Create new processes and update existing processes as needed while reviewing and updating SOPs as required.- Prioritizing while balancing multiple tasks and stakeholders. - Assist with other DSP program activities as needed.Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.Key job responsibilitiesCross-functional work with Global DSP Payments Teams to drive standardization and optimization. Manage multiple stakeholders partnerships locally and worldwide. Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). Uploading and reporting on daily metrics, Wiki updates, and DSP support updates. Create new processes and update existing processes as needed while reviewing and updating SOPs as required. Prioritizing while balancing multiple tasks and stakeholders. Assist with other DSP program activities as needed.Interact with stakeholders from other parts of the world in their native language (if applicable).BASIC QUALIFICATIONS- 2+ years of data analysis and formula creation in Microsoft Excel experience- Experience with end-to-end project management- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications- Knowledge of VBA and Excel Macro creation and modification ...

At Amazon, we’re working to be the most customer-centric company on Earth. Amazon’s North American Surface Transportation (NAST) Compliance Team is seeking a NAST Compliance Analyst to drive large scale projects, programs and technical initiatives within Amazon Middle Mile Transportation network.This is an exciting space that is in the heart of North American Surface Transportation Safety & Compliance within Middle Mile. The team is comprised of subject matter experts who leverage transportation compliance administration with efforts to continually raise the bar on transportation services at Amazon.Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.• Build relationships with project stakeholders across key internal teams, stakeholder teams and external partners.• Establish mechanisms that ensure highest levels of Amazon policies related to Department of Transportation regulations across our Middle Mile transportation network.• Understand the deliverables of project stakeholders, critical path items, and effectively communicate status, potential risks, and delays.• Be comfortable dealing with ambiguity and enjoy working on different problems every day.• Develop, implement and govern Key Performance Indicators (KPI) reporting for the portfolio of programs, providing visibility to the milestones and performance for all projects to the given stakeholders.• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.• Interact with 3rd party vendors to discuss performance metrics, service level agreements, contract negotiations, and daily workload volumes.• Look for opportunities to improve program quality and operational excellence.• Partner with other program managers to secure resources, scope efforts, and set project priorities and milestones.This role operates on a 4-10 schedule. Four 10-hour shifts (flexible start times). Sunday - Wednesday OR Wednesday - SaturdayBASIC QUALIFICATIONS- 3+ years of experience handling compliance tasks, including regulatory or insurance compliance assessments, or similar relevant experience.- Strong data analytical skills and expertise with Excel.- Excellent communication (verbal, written, and data presentation) and interpersonal skills to effectively communicate with both business and technical teams.- Ability to deal with ambiguity and competing objectives in a fast paced environment. ...

Program Management opportunity to develop and implement payment policies across multiple geographies. In this role, you'll identify global payment standards, influence cross-functional teams, and manage program policies, processes, and metrics to meet aggressive goals. You'll lead initiatives to optimize payment workflows, reduce effort, and enhance customer experience while navigating global regulations and industry trends. Basic qualifications include 3+ years of program/project management experience and implementing process improvements using data and metrics. Advanced Excel skills (Pivot Tables, VLookUps), SQL proficiency, and experience working with both tech and non-tech teams are essential. The ideal candidate has exceptional analytical, problem-solving, and communication skills to drive large-scale projects and influence stakeholders. Join us in shaping the future of e-commerce payments and make a significant impact on Amazon's worldwide operations.Key job responsibilities- Spearhead the identification and implementation of global payment standards, ensuring consistency and efficiency across Amazon's vast network of international operations.- Influence and collaborate with cross-functional teams worldwide to drive adoption of best practices and innovative payment solutions.- Develop and manage program policies, processes, and metrics to meet ambitious goals and drive continuous improvement in payment operations.- Lead strategic initiatives to optimize payment workflows, reduce costs, and enhance customer experience across multiple geographies.- Analyze complex data sets to identify trends, opportunities, and potential risks in global payment operations.- Partner with technology teams to implement cutting-edge payment systems and integrations that support Amazon's rapid growth and expansion.- Stay ahead of global payment regulations and industry trends to ensure Amazon remains at the forefront of payment innovation.- Assist with other DSP program activities as needed.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Operations Technology Supply Chain (OTS-SC) team is seeking an experienced AMER Account Manager to join our growing Supply Chain Solutions (SCS) organization. As a key member of the SCS team, you will be responsible for managing a portfolio of strategic customer accounts and driving customized, data-driven supply chain solutions to meet their evolving needs.The OTS Supply Chain organization plans, sources, makes and delivers the IT equipment necessary to empower Worldwide Amazon Stores operations. Through efficient collaboration with cross-functional teams, we deliver scalable and innovative supply chain solutions that add value and increases customer satisfaction to support forward and reverse technology fulfillment services. We are making investments to transform our supply chain into an automated, resilient, cost-effective IT fulfillment engine enabling our customers to launch programs quicker and adjust to rapid business changes.The SCS team acts as the central hub for managing customer relationships, supply chain services, and process change management across Amazon's global operations. As a Regional Account Manager, you will serve as the primary point of contact and trusted advisor for your assigned customer accounts, leveraging your deep knowledge of supply chain operations, analytics-driven decision making, and strong customer focus to deliver a bar-raising experience.Key job responsibilities• Serve as the designated regional/global solutions primary point of contact for your assigned customer accounts, building trusted, long-lasting partnerships with senior stakeholders• Deeply understand the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions• Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio• Drive proactive global account management activities to identify new business opportunities, improve performance, and enhance value for your customers• Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences• Implement clear service performance metrics and closely monitor the engagement and services development of assigned accounts to deliver world-class supply chain services• Facilitate regular internal customer and impacted stakeholder meetings and develop customized data dashboards to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies• Plan and execute continuous improvement solutions to support your high-spend, complex customer accounts, ensuring proper processes, workback schedules, and guidelines are in place• Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to OTS and customer leadership• Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment ordersA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 2+ years of supply chain experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Bachelor's degree- • Excellent communication, stakeholder management, and cross-functional collaboration skills ...

Are you looking for an innovative, fast-paced, highly-collaborative environment? If so, come join Worldwide Retail Growth and Development! The Worldwide Retail Growth and Development team is responsible for the strategic planning, acquisition, design, construction, launch, and maintenance of Amazon Worldwide Grocery Stores' real estate assets. This includes Whole Foods Market, Amazon Grocery Stores, and Amazon Grocery Logistics.We are looking for a Sr. Program Manager to support our central Growth & Development Business Operations org. The Sr. Program Manager will sit on the Business Operations leadership team and work closely with leaders across Business Operations and the wider Growth & Development org. Key responsibilities will be developing and managing Business Operations’ ‘Rhythm of the Business,’ overall prioritization and project tracking, escalations, special projects, and more. The role will be responsible for communicating across a wide variety of stakeholder teams, leading and contributing to key business documents, and organizing and helping to prioritize and track projects across Business Operations. The role will also be responsible for resolving regular escalations by quickly gathering information and bringing together the right group of stakeholders.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Ability to manage multiple simultaneous projects and coordinate with internal and external stakeholders. ...

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own and/support strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and supporting project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own and support operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners. This role also requires strong self-motivation and exceptional project management skills. 15% TravelKey job responsibilities• Organize and drive reoccurring meetings with vendors holding them accountable to KPIs and provide support where needed• Execute the Mobile Fueling launch check list to ensure an on-time and successful launch• Support the international expansion of the Last Mile Fuel team programs• Collaborate cross functionally with environmental, zoning, real-estate, and other governing stakeholders to ensure delivery stations are approved for launch• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...