TN

Amazon Freight (AFE) is a fast-growing startup at Amazon and we are looking for passionate owners to shape the direction of the business. Amazon Freight blends advanced technology with a network of 50,000+ Amazon trailers, building on the world class network and freight services currently used to operate Amazon’s own freight movements.Amazon Freight Delivery to Cash Operations (D2C Ops) team is seeking a talented Program Manager with experience in transportation industry. You will lead strategy on end-to-end Amazon Freight Accessorial management. Accessorials are a critical component of AFE’s revenue and operational optimization. This role will lead cross-functional efforts to enhance accessorial billing accuracy, expand chargeable accessorial types, and implement scalable processes that minimize revenue leakage. The candidate will own the operational workflow, strategic expansion into new shipping modes, and drive automation and process improvements to enable accessorial scalability. This role will also create and implement resource planning models to support the program's growing scope.The ideal candidate will demonstrate exceptional stakeholder management, operational strategy skills, and the ability to thrive in ambiguous environments. This role provides the opportunity to innovate within a fast-growing segment of Amazon Freight while delivering significant impact to business revenue and customer experience.*Open to locations in Nashville TN and Atlanta GA.Key job responsibilitiesEssential Duties and Responsibilities:Within the Amazon Freight D2C Ops team, a successful candidate must have strong program management skills, will support and report to a Sr. Manager, focusing on freight integrity management with the possibility of creating annual year roadmap for the program, process improvement, and working with other Amazon programs outside of AFE. This job will require exceptional communication skills while having the ability to work independently in an ambiguous environment. They must be a self-starter, own identifying opportunities for accessorial revenue/cost recoupment, define end to end processes from idea to execution, own execution and generation of revenue.Duties may include, but are not limited to, the following:KEY JOB RESPONSIBILITIES:• Own and drive the end-to-end operational execution of accessorial workflows for Truckload (TL), Less-than-Truckload (LTL), and Intermodal (IMDL) shipments. • Identifies new accessorial opportunities (new modes like LTL, IMDL and new accessorial types) with existing shippers and new shippers, develops end to end process flow and SOP and executes them until Billing is generated.• Act as the central point of contact for stakeholders across Product, Business Intelligence (BI), Finance, and Operations teams.• Collaborate with Product and BI teams to design scalable, automated solutions that integrate data insights and operational workflows.• Conduct deep dives into existing accessorial processes, identify gaps, and implement mechanisms to resolve inefficiencies.• Define and prioritize product automation requirements to eliminate manual bottlenecks in operational workflows.• Build entitlement frameworks and calculate hourly headcount (HC) required to meet operational needs for accessorial execution.• Launch pilots for new accessorial types and oversee the transition to full operational integration.• Work closely with stakeholders within and outside AFE to drive continuous improvement, while supporting simplicity, efficiency, and cost containment• Develop and own key performance indicators (KPIs) such as percentage of eligible accessorials billed, revenue contribution, and accessorial process automation. • Ability to pull data from numerous databases (using Excel, Tableau, Access, SQL etc.) and to perform ad hoc reporting and analysis as needed.A day in the life• Relentlessly focus on improving our process accuracy and knowing the levers to pull for continuous improvement of process and influence business cost effectiveness.• Perform deep dives into operational data to identify missed billing opportunities and develop corrective actions.• Work cross-functionally with internal and external stakeholders.• Involvement in recurring business reviews• Adhoc deep dives and document writing ownershipAbout the teamThis is a strategic role within AFE’s Accessorial Program, providing a unique opportunity to innovate and expand the scope of accessorial operations. You will work closely with leaders across BI, Product, Finance, and Operations to execute day-to-day workflows while shaping the long-term strategy of the program. With a focus on operational efficiency, scalability, and revenue optimization, this team plays a critical role in driving AFE’s growth and success.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

INLT Customs Brokerage, a subsidiary of Amazon is looking for a Customs Brokerage Lead. This position is a key member of our customs brokerage team, responsible for overseeing the elaborate process of importing goods on behalf of our clients. This position requires a comprehensive understanding of custom regulations and freight forwarding services, a strong grasp of customs compliance, and the ability drive production while equally ensuring accuracy. Key job responsibilities- Customs Clearance: Manage the customs clearance process for imported goods, including tariff classifications and coordination with customs authorities.- Planning- ability to understand complex data and translate that information to group performance management.- Client Communication: Act as the primary point of contact for assigned clients, addressing inquiries, providing status updates, and delivering exceptional customer service.- Problem Solving: Proactively identify and resolve import-related issues, such as customs delays, documentation discrepancies, or transportation challenges.- Vendor Relations: Collaborate with vendors, carriers, and government agencies to facilitate the import process, resolve issues, and ensure efficient cargo movement.- Reporting: Generate and maintain import-related shipment notes for the client.BASIC QUALIFICATIONS- Minimum of 3-5 years of practical experience in import operations, preferably within a customs brokerage- Customs Compliance Knowledge with an understanding of customs regulations, and familiarity with relevant government agencies.- Verbal and written communication skills to interact effectively with clients, customs authorities, vendors, and other stakeholders. Fluency in multiple languages can be advantageous.- Customer service experience, with the ability to provide exceptional service to clients, address inquiries, and resolve import-related issues promptly.- Effective problem-solving skills to identify and resolve import-related challenges, such as customs delays, documentation discrepancies, or transportation issues.- A keen eye for detail to ensure accuracy in import documentation and compliance with customs regulations.- Ability to collaborate effectively with colleagues in customs brokerage, logistics, and other departments to ensure smooth import operations.- Strong organizational and time management skills to manage multiple import shipments simultaneously and meet strict deadlines. ...

Solutions Design Engineering is part of the Global Engineering Services (GES) team. The Solutions team is made of the Concept Engineering (CANES – Concept Applications ‘N Estimating Solutions) and Firm Engineering (FIRE - Firm Engineering for initiatives, Retrofits and Emerging Countries). We are responsible for contracting potential MHE retrofit projects with MHE vendors and providing engineered solutions to Operations Engineering for installation. We work closely with many internal and external teams to develop MHE solutions, which allows us to deliver a variety of solutions. Our internal stakeholders include: Operations, WW Engineering, Finance, Safety, ACES, RME, and Operations Engineering.• Develop the concept design in to firm engineered design while applying:• Design and install standards (Amazon, industry & local AHJ requirements)• Lessons learned from previous and similar projects• Local knowledge by working with site operations, safety and RME. • Key aspect of Firm Engineering process is to identify changes and deviations from RFP and proposal agreements. Drive CR process while being cost cognizant.• Firm engineering also ensures compliance with safety (egress, fire systems), landlord approval and permit submission process. • FIRE team has also ownership of critical MHE Design and controls / SCADA specifications. Owners conduct bi-annual document review process to incorporate changes and updates. Key job responsibilitiesDesign Skills:• Design and develop engineering solutions for complex material handling and storage challenges considering human/equipment interactions for the NA and Emerging Countries.• Lead and coordinate concept and firm design development efforts for optimal solutions for the NA and Emerging Countries fulfillment network through equipment specification, material flow, process design, ergonomics, associate experience, operational considerations and site layout• Work with various teams (PMO, Simulation, ACES, Operations, Finance, Ops Eng) to identify network problem statements and execute pilot projects that can be made network standards• Lead the firm engineering process for various design reviews. Ensure the solution being developed meets or exceeds all Amazon standards.• Writing or reviewing design / functional specifications, design verification plans and test procedures for MHE equipment.• Driving projects to closure; ensuring that systems deployed, maintained, and meet regulatory requirements for certificationProject Management:• Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors.• Work with procurement and PMO to obtain initial ROM (Rough Order of Magnitude) pricing. Use this information along with other cost information to develop a CAR (Capital Asset Request) form. Ensure the funding for projects is effectively spent while ensure frugality is observed. • Must remain as the primary POC for all design, schedule, cost and safety related question throughout the life cycle of the project. Work effectively with operations and Ops Eng to address any schedule changes during execution. • Must be able to travel up to 25% A day in the lifeBenefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONSBachelor’s Degree in Engineering, Design, or related field• 4+ years experience in a design related role• Ability to understand and validate design changes requested or proposed. • Ability to understand full system development life cycle, working within broadly defined parameters, including test plan execution and solution quality needs.• Design-in-Safety experience• Experience with complex automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing. Similar design experience in other industries can be considered. • Able to communicate ideas effectively to achieve the right outcome for team and customer. Seek diverse perspectives, listen to feedback, and are willing to change direction if it creates a better outcome. Harmonize discordant views and lead the resolution of contentious issues (build consensus). ...

Amazon Last Mile is seeking an experienced candidate to identify, create, develop and integrate innovative solutions and programs that lead to improvements in our last mile delivery network. This position will lead the development and execution of new worldwide transportation initiatives designed to improve overall efficiency and meet the ever-growing demand for last mile capacity. The successful candidate will have data mining and modeling skills and is comfortable facilitating ideas and working from concept through to execution. Key job responsibilities- Build strategic labor planning models, partnering with product teams for tool development, and managing labor/scheduling resources for the network- Build analytics and data pipelines to enable optimization and predictive science- Communicate with Delivery Station Leaders to determine capacity needs from the flexible labor pool- Work directly with labor planners and workforce staffing partners to integrate labor planning and execute labor orders- Partner with operations and PXT leaders to deep dive escalations related to labor scheduling- Monitoring existent metrics, analyzing data and partnering with internal teams to identify process and system improvement opportunities.- Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.- Build a data structure and reporting process by working through various business parameters, which establish truth in data.- Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.- Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.- Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.- Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions.- Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation).About the teamLabor Strategy team leads innovation efforts in the labor planning space for AMZL UTR Operations. We partner closely with applied science, analytics, tech, and planning teams.BASIC QUALIFICATIONS- 2+ years of tax, finance or a related analytical field experience- 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Do you love working in a dynamic, collaborative environment where you work closely with customers, Sales, Operations and Legal? Do you want to impact the customer experience for a fast-growing business? Do you like doing investigative work? You can get all this and more as a Claims Analyst in the Freight Claims space for Amazon Freight. With our Amazon Freight business growing fast, our operating models and supportive technology are revolutionizing the way the world envisions shipping. We are looking for a talented L4H to join the team. An ideal candidate has a passion for claims and background in transportation or claims. The candidate must have the ability to research shipments and find where and why the claim occurred. This job will require clear and concise communication skills. This position requires a high level of attention to detail and confidentiality.If you have a passion for helping our customers, accuracy, learning, conducting investigations, solving problems, and want to help change the future of shipping experience for our customers, we would love to hear from you. Location: NashvilleKey job responsibilities- Gather information for a shipment involved in a claim - Search internal tools such as Freight Management Console (FMC), Shipper Management Console (SMC), Paragon, etc. to gather information on the claim • Submit all information to the claims third party administrator • Answer emails from internal and external customers • Enter claims data into reports • Daily review of Open Claims Report and action all pending items • Complete Claims Frontloading Forms on all new claims • Excellent communication, both verbal and written• Work with team on exceeding KPIs• Other tasks as assigned for special projectsA day in the life• Review all new claims and determine items needed • Investigate the movement of the shipments involved in a claim• Review claim findings with leaders• Communicate findings to the claims third party administrator • Review reports and ensure accurate data • Respond to request for information from stakeholdersAbout the teamThis a new role for an established claims team. The team investigates claims for cargo and property damage for Amazon Freight External (AFE). The role is well defined with little ambiguity. We are a fast-growing organization within Amazon. BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements- Strong investigative/deep dive skills ...

The Amazon Delivery Central Operations (ADCO) Contingency Response Center (CRC) is looking for a Program Manager to join a growing effort dedicated to protecting drivers and associates from large scale hazardous events. We create or build upon existing procedures to anticipate areas of risk, institute preventative measures, and execute timely interventions to protect all drivers and Amazon associates from harm during large scale events (e.g. extreme weather or geological events, civil unrest, terrorism, infrastructure failure, wild fires) while delivering on our Customer Promise.Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. The Operations Technology Solutions (OTS) supply chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon fulfillment facilities globally. The team is responsible to provide end to end solutions for this equipment that includes engineering, lifecycle management, change control, demand planning, supplier readiness, material management, and total cost of ownership. Our initiatives deliver on the solutions that power the physical fulfillment to millions of Amazon.com customers across the world. OTS Supply Chain is establishing a new Supplier Performance Management (SPM) team to ensure our suppliers are raising the bar on performance in terms of product quality, supply risk, delivery performance, and required data. The leader of this team will work closely with Category Management, Global Procurement, and other internal Supply Chain teams to establish standards by which to measure supplier performance, and will develop processes, metrics, and mechanisms to measure, track, and communicate these standards. SPM will manage day to day performance of suppliers globally and will have responsibility for enforcing compliance with expectations and with raising the level of execution from suppliers. This will include handling operational supply risk escalations, ensuring suppliers are meeting customer timelines for product deliveries. SPM will also own supplier data, including lead times, promise dates, and ASNs for collecting delivery information, all of which support processes within the ERP system. Data collection mechanisms, data validation, and reporting will fall under this team. As this will be a new team, it’s critical that the chosen leader have the ability not only to manage a team effectively, but also to provide leadership as they grow and develop team members. Key job responsibilities- Establish and develop the new Supplier Performance Management team.- Create strategies to effectively execute the responsibilities of the team, including management of product quality, supply risk, delivery performance, supplier data management, and supplier compliance.- Develop tools and mechanism to collect, measure, and report out on supplier metrics. - Further develop the current supplier scorecard mechanism to provide objective feedback to critical suppliers on strengths and improvement opportunities.- Engage with other leaders to improve Supply Chain processes related to supplier performance issues.- Engage with Suppliers in a hands-on approach to support every day, operational requirements related to delivery performance, quality issues, and compliance gaps.- Manage day to day escalations and prioritization of at-risk product orders. - Keep abreast of changing business requirements and market conditions that could impact supplier performance.- Perform spend analysis based on a variety of relevant information, prepare financial models, identify opportunities, and present business case and recommendations to internal business partners.- Support the strategic goals of the business partners; act as a ‘consultant’ to help achieve those objectives. Be recognized by business partners for supporting their strategy and driving value.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor’s Degree in Business, Supply Chain, I.T. or a related field preferred- 10+ years of experience in supply chain, strategic sourcing, procurement, or supplier management- 5+ years leading and developing high performing teams- Ability to exercise judgment in evaluation of suppliers, supplier performance, and ensure that project goals, schedules and performance requirements are achieved- Customer obsession, bias for action and urgency- Must have a positive, collaborative attitude- Excellent verbal skills and above average written communication skills- Strong PC skills including Windows and Excel- This role may include up to 10% travel ...

The Amazon Last Mile Supply Chain team is looking for an experienced leader with a strong record of achieving results to build and operate a worldwide Amazon last mile delivery network. We are seeking a leader for an exciting opportunity to work in the last mile supply chain space oversee integration of new initiatives within the overall last mile delivery operations. In this role you will deal with ambiguity, identify problem statements and develop innovative solutions to improve Customer Experience, reduce cost and create a best in class home delivery network. We make complex problems fun working backwards from our customers! The transportation network encompasses all of the operations required to deliver worldwide shipments from our fulfillment channels to our customers. This role entails innovation, thinking outside the box, and deep understanding of the business. You will work with multiple business and technical teams across the company to drive continuous improvement and enhance performance.This role can be located in Nashville or Seattle. Key job responsibilities - Scope requirements and define plans to integrate new initiatives into existing operations- Coordinate with cross functional teams to invent process designs to account for changing business strategies- Develop deep understanding of transportation planning tools and processes - Own and drive strategies to increase delivery capacity and efficiency - Drive technology requirements to improve tools and processes - Own business goals to optimize customer experience and cost. A day in the lifeo Ensure OP2 strategies are translated into operational plans for intra-year planning teams (understand where/when changes are planned and align planning teams to execute)o Quarterly Guidance requirements planning – understand any changes to planning cycle requirements or timeline, represent LRP team. Ensure LL’s are implemented. o Oversee adjustments aligned on in prior LRP publishes are captured in forthcoming publishes (EX: adjustments to dispatch, SPR inputs). Work with input owners to ensure necessary follow ups are completed. o Conduct scenarios between planning cycles to offer solutions to constraints. BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Box Truck Network (ABTN) is looking for an experienced Sr. Product Manager to design the future of Less Than Truckload (LTL) transportation. This role will be responsible for the mid and long term planning and strategy for LTL in the box truck transportation space. They will work across multiple stakeholder teams to devise and align on cost and loading methodologies to drive fill rate goals. This role will work with tech teams to build the future looking automation needs. Key job responsibilities- Define cost methodology for box truck LTL programs- Launch co-mingled box truck load types- Create and deliver long-term (LTP) and medium-term planning (MTP) documents- Lead ad hoc strategic projects across the box truck, linehaul and overall transportation space- Collaborate with Senior Manager and Director level leaders across the organization and influence medium/long-term decisions across business units to yield the best outcomes for customersA day in the lifeAs a leader in Network Design, you will be building the medium and long-term expansion strategy for the US Box Truck LTL program. You will work directly with finance and Under the Roof (UTR) product to define the cost methodology to split cost across business demand. You will launch the first iteration of co-mingled box truck load types working cross functionally within the other box truck teams (RSR, AF, AB, SWA) to maximize fill rate and minimize total transportation cost. About the teamThe Amazon Box Truck Network team oversees all programs an initiatives related to any box truck loads Amazon executes in the US and is broken up into Network Design, Under the Roof (UTR), Over the Road (OTR), Postal (POST), and Tech & Analytics Teams. Specifically, the Network Design team optimizes the box truck transportation network to minimize for transportation cost, improve speed to customers, and reduce defects. BASIC QUALIFICATIONS- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field- Experience in influencing senior leadership through data driven insights- Experience in product or program management, product marketing, business development or technology- Experience in Less than Truckload (LTL) Transportation ...

About OpsTech ITOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.Responsibilities include, but are not limited to: Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Traveling within your local or regional area to support our customers.Basic Qualifications: High School Diploma or equivalent. 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer serviceBASIC QUALIFICATIONS- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals ...

At Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Site Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with the site level operations team for your designated site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in Amazon’s processes to ensure a safe and healthful working environment for our associates.In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety managers and safety professionals at your designated site. Your teams’ success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Additional responsibilities include but are not limited to: • Act as SME of local/regional regulations and company WHS policy.• Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies.• Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.• Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives.• Deliver on-time and quality projects to Operations.• Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest.• Deep Dive trends and propose action plans to Sr. Leadership on site.• Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations.• Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.• Manage and mentor the Safety Managers and Safety Associates in your assigned site.• Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction.• Perform targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures).• Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy• Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training.• Review for effectiveness the deployed safety tools and revise to ensure continual improvement.• Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards.BASIC QUALIFICATIONS• Bachelor’s degree• 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations, or relevant experience applicable to the role• 7+ years of increasing responsibilities in people and performance management• CPR/First Aid Certification, or willingness to obtain within 30 days• Experience implementing lean principles and process improvement in an operational environment• Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs ...

The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support the Vice President of the AMZL NA Operations team in Nashville, TN.AMZL (Amazon Logistics) NA Operations team receives packages from upstream Amazon facilities, including Fulfillment, Air and Sort Centers, then manages the last mile delivery execution to the customer’s home/business. This business operates 24x7 and spans the entire continental US and Canada through hundreds of unique locations. On a daily basis, our team strives to iterate and redefine the definition of world class in the speed and quality we deliver to our customers all while providing the best possible employee experience. This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.BASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications ...

Have you ever wondered how Amazon provides for customers in rural areas and keeps up with increasing demand? Do you wish to be part of one of the fastest growing business lines at Amazon? Are you well versed in stakeholder, timeline, and change management? If so, the Rural and Super Rural (RSR) Change Management team, a segment of the Last Mile organization, could be for you. RSR is looking for a Program Manager for the Infrastructure & Change Management team who will lead in the emerging Last Mile business vertical, Rural and Super Rural (RSR), to drive execution of new projects, technology, and innovation. RSR is a rapidly growing business that serves Amazon’s customers in rural and remote areas. The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met. The successful candidate will be able to align stakeholders, uphold accountability, develop creative solutions, and navigate problem solving situations. At Amazon, we are working to be the most customer-centric company on earth – including how we revolutionize changes to meet the dynamic business needs and designs. Amazon is continually striving to innovate and provide a best in class experience through the introduction of new processes, equipment, and designs in the Last Mile space. This individual will play an integral role in helping Amazon build the most advanced and safest sites in the world by partnering with the stakeholder teams such as Safety, Design, Pre-Construction, and Construction to roll out retrofit projects to existing RSR sites. The candidate will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives concurrently. Travel can be up to 20% Position located in Nashville Key job responsibilities• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support. • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward. • Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence. • Review new change requests from program and operations stakeholders against existing standards.• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.A day in the lifeOn a daily basis this role will entail intaking projects, vetting them for proper detail, and determining what stakeholders to involve in the project. You will spend time engaging with internal and external stakeholders to ensure the change in business is tracked and running according to plan from initiation, assessment, development, analysis, and execution until closure of the change. This role will guide business owners, program owners, change requesters and leadership on high-judgement decisions in the process. You will help deliver success and remove roadblocks by collaborating on creative solutions and setting new standards for in-flight and future launches. About the teamThis is a team that has diverse backgrounds and knowledge sets that works closely together to collaborate and offer new ways of thinking. The willingness to share information and ideas is a key success to this team and its growth. We get things done, together.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Have you ever ordered a product on Amazon websites and when the box arrived wondered how you got it just as promised, what it cost Amazon, and what kinds of systems & processes must be running behind the scenes to power the whole operation?In the NA Direct Fulfillment (DF) team our wildly important goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, safely, on time, in full...every time. To do this, we have to continually innovate in our supply chain, plan for, design and manage our evolving transportation and Vendor networks. The Program Manager, will work with the NA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor’s ease of doing business and growth opportunity with Amazon. Key job responsibilities- Act as reputable partner across organizations: The Program manager will own the relationship between DF and various organization leaders to cultivate partnership, transparency and ownership requiring high level of relationship management skills.- Develop at-scale solutions: The program manager will conceptualize, trial, expand and scale solutions-based programs to improve on-time shipping and speed across NA- Lead cross-functional workstreams: The program manager will lead initiatives spanning across Product, Tech and Ops teams to automate and optimize various processes both internally and externally.- Data-driven: The program manager will be a relentless advocate of making data-driven decisions. They will challenge and refine proposals through their keen understanding of the business, applying statistical methods of analysis and ensure an evidence-based approach to programs.- Long term visionary: The program manager will take an open-minded approach and launch workstreams prioritizing long-term value alongside developing their charter.- Stakeholder Communication: The program manager will own creating, refining and presenting documents of their charter to senior leadership. The leader will demonstrate ability to peer-influence as well as gaining alignment across teams.A day in the life-Directly outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for our largest marketplace, North America.-Work with Product, Tech and other Ops stakeholders to contribute to development of processes and new launches-Manage, execute and report to leadership by owning a specific program with scope and impact across North America-Conduct deep dives using various data analytics tools to derive meaning from data and present to leadership with proposed next steps-Own end to end various initiatives that requires working cross functionally and holding Tech & Non-Tech teams accountable-Act as reputable thought partner for various stakeholders to validate business opportunities by thorough business understanding and analytical knowledgeAbout the teamThe North America Direct Fulfillment is a fast growing, dynamic team responsible for driving operational excellence and growth for an alternative fulfillment channel shipping directly from the Vendor to the Consumer. We've several big plans to better fulfill our customers with a wider selection while being at benchmark for delivery accuracy and speed. You'll be working with a diverse team focused on driving growth, improvement while having fun!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of leading large complex programs experience- 3+ years of data analysis experience- Bachelor’s degree in Business, Analytics, Supply Chain, Statistics, Engineering, Transportation, Operations Research or other Operations disciplines ...

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Campaign Manager, DA Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will be thinking big to develop 360-degree communication plans and campaigns, including written content, multi-media elements like infographics and video (in partnership with our production team and agencies), and helping promote all the ways that Amazon is investing in the driver experience. The work you do will help educate internal and external audiences of all the ways Amazon has created a safe, simple, and sustainable model for drivers who want to deliver Amazon packages. These cross-functional efforts will reach delivery partners, their teams, internal Amazon teams, and Amazon customers, alike. In this role, you will lead proactive marketing communication campaigns and execute proactive storytelling opportunities and seasonal campaigns to positively influence DA sentiment. You will thrive in ambiguity, developing new and innovative ways to reach DAs, improving existing driver-facing channels, as well as influencing and launching new ones. You will lead strategy and execution of the go-to-market and content strategies for each. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts. The work you and your team do will have the potential to impact Amazon’s broader corporate reputation, requiring close partnership with Public Relations, Issues Management, Employee Relations, and Legal. The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, you’ll need to help program manage them from ideation to execution to keep things on track. You will be a thought leader who indexes high on emotional intelligence. You’ll have to be comfortable with testing, learning, and even failing forward. You will bring in fresh ideas to simplify and scale our driver communication and outreach processes. Our environment is fast-paced and requires a candidate who isn’t afraid to innovate and propose disruptive ideas. This role can be based in Nashville, TN or Seattle/Bellevue, WA. In this role, your key responsibilities will include:• Develop creative communication plans and campaigns to both solve business needs and instill passion and engagement among the DSP and DA community• Push the team to think with a more marketing communication forward mindset, developing strategies that go beyond written communications• Interview DAs, including focus groups and message testing, injecting voice of the customer qualitative and quantitative data into our channel and content strategies• Use DAs as the heroes of the narrative, developing advocacy stories to promote the DSP program as an entrepreneurial opportunity of choice • Partner with agencies and internal creative teams to develop compelling visual content • Identify emerging topics and develop proactive plans with stakeholders• Look around corners to identify key moments in time around which to build campaigns that meet DAs where they are in their journey delivering on behalf of Amazon• Monitor and measure the effectiveness of communications and campaigns and report out on them to leadersBasic Qualifications:• Bachelor’s degree in Marketing, Communications, or a related field• 8+ years of marketing, communications, or related experience in non-internship roles• Experience managing multi-media channel strategies, including video and audio • Experience building, executing and scaling cross-functional marketing programs • Experience using data and metrics to drive improvements Preferred Qualifications:• Experience developing campaigns that engage large audiences • Excellent prioritization skills, with the ability to help others do the same• Experience managing both internal and agency partners as part of a holistic go-to-market strategy • Highly developed and polished written communication skills• Experience working autonomously to develop and propose strategies for improvements • Experience using customer listening mechanisms and data to both influence and measure campaign success• Strong project management skills and experience, including managing internal stakeholders and multiple projects at once• Attention to detail, particularly when it comes to proofing copy and content• Experience in managing and working with agencies to execute multi-channel campaigns ++Our CustomersThe NA-DSP & DA Communications Team serves Delivery Service Partners (DSPs) in the United States, Canada, and, next year, Mexico. DSP Owners own and operate delivery businesses and hire and develop a staff of Delivery Associates (DAs). In North America, we have 2,500+ DSPs who employ 175,000+ Delivery Associates, operate 75,000+ Prime-branded vehicles, and deliver tens of millions of packages per week through our Last Mile delivery network.A day in the lifeWe write a lot and "are right a lot!” We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App.About the teamThe DSP & DA Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S. and Canada, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers, sharing memes, and hosting interactive team building events. DSPs and DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 7+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience developing and executing campaigns across a multitude of timezones and languages ...

Join Amazon Shipping (SWA) to build the next $100B initiative. Shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.Who are we?At Amazon, technology is the backbone that enables us to deliver millions of packages to customers every day—on time and at low cost. Within Amazon Shipping, we are a passionate team within the Product and Technology organization, dedicated to transforming package delivery. Our mission is to drive volume by onboarding the industry's largest sellers and shippers, ensuring they reap the benefits of our innovative shipping solutions. We are committed to developing unique and customizable systems that provide exceptional value to both Amazon and our partners. Through advanced technology and engineering expertise, we create seamless integrations with shippers, vendors, and 3rd party carrier integration platform to optimize delivery efficiency. Our services can handle thousands of requests per second, making crucial business decisions that enhance the online shopping experience while fostering growth and evolution in this dynamic sector.Who we’re seeking?We are seeking a Principal Solution Architect with strong analytical skills and a passion for streamlining the customer shipping experience. You will serve as the technical advisor for our largest enterprise customers and liaison with our business development leadership team to unlock demand generation opportunities. This role requires a strategic thinker who thrives on ambiguity. A typical day will include collaborating with cross-functional teams, producing concise documents for senior leadership, and drive external customers and third-party platforms to integrate with our system. As a Principal Solution Architect, you will delve into the complexities of the customer and developer journey, designing solutions that enhance and simplify their shipping experience.You'll be accountable for delivering solutions and simplifying complex integration requirements to onboarding strategic accounts. You are an innovator at heart, who enjoys finding solutions for customer problems. In this role, you will identify projects from customer interviews and market research and develop foundational documents to facilitate solution design with the product, tech, and commercial teams. You must be adept at deep-diving into complex technical system, hands-on with code debugging, and proficient in identifying and resolving errors. You enjoy continuous learning and staying up to speed with the latest market treads and technology to accelerate innovation. You will be recognized as a thought leader and mentor, playing a key role in shaping the strategic roadmap for our organization.The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.Key job responsibilities- Establish and maintain technical credibility throughout the sales cycle, providing comprehensive advice and support on the implementation and operation of our integration-focused products and services.- Cultivate deep and broad relationships with executives and technical stakeholders within customer and internal organizations, acting as a trusted technical advisor.- Identify gaps in our services and work with product stakeholders to align Amazon's technology vision with customer needs. Serve as a technical leader by defining user stories and contributing to the design of new product features for the customer by working closely with engineering, and business teams.- Develop and disseminate knowledge resources such as code samples, tutorials, whitepapers, and technical articles for the developer and shipping community, with a focus on promoting best practices.- Analyze current processes, identify bottlenecks/ pain-points and evaluate opportunities to improve end user experiences, reduce time/ costs to integrate, improve CX and accelerate growth.- Stay abreast of emerging technologies and industry trends to integrate into functional architectures, driving continuous improvement and innovation- Up to 10% travelBASIC QUALIFICATIONS- 10+ years or more experience in building/ designing customer-facing API based products. The right person will be highly technical and analytical thinker, possess hands-on: software development/technical integration/consulting experience.- Excellent communication skills, both written and verbal, tailored for technical and non-technical audiences, along with conflict resolution abilities involving executive stakeholders, customers, and internal teams.- Bachelor’s degree in Computer Science, Engineering, or a related technical field. In lieu of a degree, 12+ years of related work experience in technical enterprise solutions. ...

We are seeking a self-starter to join the Global Road Safety Risk Management team as a Senior Program Manager leading the global Safety Management System (DriveSMS) program. This role is responsible to the accountable executive for providing guidance and direction for the planning, implementation and operation of the organization’s safety management system (SMS). The Program Manager provides SMS-related services to the certificated, non-certificated and third-party areas of the organization that are included in the SMS and may have delegated responsibilities on behalf of persons holding positions. This role requires scoping large projects, managing project timelines, identifying safety gaps, and communicating to senior management on safety risks. Cross-team coordination, project management, executive presentation skills, a penchant for process improvement, and a proven history of delivering results are essential for success. A bias for action and comfort in dealing with ambiguity are a must. Often times it will not be clear how we will reach our end goal; you will be expected to help carve a path by taking risks and be willing to try new things, fail fast then iterate. Strong analytics and safety experience will be valued in an applicant. Key job responsibilities • Executing the implementation and operation of the safety management system • Collecting and analyzing safety information in a timely manner • Administering any safety-related surveys• Monitoring and evaluating the results of corrective actions • Ensuring that risk assessments are conducted when applicable • Monitoring the industry for safety concerns that could affect the organization • Ensuring safety-related information, including organizational goals and objectives, are made available to stakeholders and leadership through established communication processes • Continuous process improvement; use the right metrics to measure policy quality and opportunities. Look around corners and anticipate safety challenges/obstacles the business could face and proactively developing a plan to address.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Analytical and quantitative skills- Verbal and written communication skills- Experience working in a cross-functional setting- Experience successfully managing competing priorities and projects- 2+ years driving process improvements- Experience transitioning between high-judgement strategic thinking and high-level execution- Experience managing under a properly implemented Safety Management System (SMS)- Experiencing implementing an organizational Safety Management System (SMS) ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current active Athletic Trainer Certification, by either the Board of Certification (BOC) or equivalent State Certification. ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Principal Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale, working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of procurement experience- 7+ years of working cross functionally across several teams experience- 7+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Amazon Freight is looking for an entrepreneurial minded leader to join our growing start up business as a Manager, Enterprise Freight Operations. The Manager, Enterprise Freight Operations will have experience working in ambiguous environments, knowledge in written and verbal communication skills, experience and success with building, growing, and leading high performing teams capable of defining new processes and ways of operating, and will be able to interface with Senior Leaders at Fortune companies. In this role, you will be responsible for building and leading a team, overseeing daily operational functions for Amazon Freight’s Enterprise customers, including load building, load planning, scheduling appointments, receiving and responding to customer requests (both email and phone), and building a world-class operations team. The position will partner with sales counterparts to identify our Customer’s needs and build processes that give our team a clear path on how to execute to those expectations. The Manager, Enterprise Freight Operations role will partner closely with the Account Management team and routinely communicate and collaborate with stakeholder teams across the Amazon Freight organization to deliver best-in-class experiences for our customers. This team is in the early stages of developing much of the technology we need to scale and will require knowledge in complex problem solving and process definition in order to implement processes that enable us to meet our Customer’s needs. If you are excited about building a new business, leading a team to deliver best in class service, and influencing how we built scalable technology solutions then this role may be for you.Key job responsibilities- Build and lead a team to oversee day-to-day operations for key enterprise customer accounts, including load planning, shipment tracking, and disruption management- Partner with sales counterparts to influence the book of business they build and define solutions that meet our Customer’s needs while ensuring your team has a path to successfully operate them- Partner with and influence operations leaders at enterprise Customers to implement changes to improve operational outcomes that drive efficiency gains or reduce disruptions/defects- Assign loads and plan, route, and monitor freight movement to provide on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road- Proactively communicate relevant updates to customers and/or internal teams as needed- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight without always having defined pathways to resolve- Conduct analysis on operational processes to make recommendations for continuous improvement, determine and measure KPIs, and create, maintain and present customer specific reporting through quarterly face-to-face interactions- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation levelBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of supply chain experience- 5+ Years of Customer Relationship Management:- Manage customer interactions and relationships to improve satisfaction and loyalty. Includes developing and executing customer engagement strategies; tracking interactions; analyzing feedback; and using Salesforce and other tools. ...