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We are seeking a detail-oriented Learning Program Manager to design, coordinate, and implement learning solutions for Amazon’s Kindle Direct Publishing Technical Services and Print on Demand Manufacturing teams. Supporting a diverse audience across publishing technology and print manufacturing operations, you will develop and improve learning strategies and curricula to yield improved time to proficiency and enhance learner experience. You will work on projects that utilize your expertise in adult learning theory and instructional technologies to enhance the performance of Amazonians. This role requires strong project management skills, excellent communication abilities, a technical aptitude, and a passion for learning and development across both technical and manufacturing environments.Key job responsibilities* Lead end-to-end training project lifecycle, including needs assessment, design, implementation, and evaluation while managing multiple stakeholder relationships and deliverables.* Design and develop engaging, performance-focused learning solutions and training programs, determining appropriate delivery modalities and creating content that meets business objectives.* Partner with stakeholders to evaluate program goals, scope training needs, and maintain strong relationships with Program Managers and Operations Managers to achieve desired outcomes.* Manage and coordinate program execution, including internal stakeholder relationships and training facilitation to ensure timely delivery of initiatives.* Drive projects through complexity and ambiguity, managing competing priorities and dependencies while meeting challenging deadlines.* Present program updates and decisions to leadership, maintaining effective communication and alignment with key stakeholders.* Monitor and maintain learning content quality, ensuring curricula remains current and accurately deployed within the Learning Management System (LMS).* Lead continuous improvement initiatives to enhance learning experiences and program effectiveness, incorporating feedback and industry best practices.A day in the lifeA typical day for the Learning Program Manager begins with reviewing overnight communications from global Print on Demand facilities and attending meetings with Tech Services teams/Operations Managers to gather updates on publishing tools and identify emerging training needs. Throughout the day, they collaborate with SMEs to develop and update training content, ensure consistency across modules, and facilitate virtual training sessions while maintaining the Learning Management System and coordinating with global stakeholders. The role requires constant balancing of reactive and proactive work, from leading content review sessions and managing training metrics to coordinating with regional training leads and ensuring all materials align with both technical publishing requirements and manufacturing operation’s needs.About the teamThe Print on Demand team operates a global manufacturing network producing over 200 million units in multiple formats annually across Fulfillment Centers worldwide. The Technical Services team drives excellence in indie and enterprise book publishing by improving publishing tools, educating publishers, maintaining content quality standards, and fostering strong partner relationships. Both teams support Amazon’s Kindle Direct Publishing and Kindle Enterprise publishing businesses.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience in driving end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Bachelor's degree- Experience in driving learning outcomes inside and beyond the classroom.- Previous experience in training program management or related field- Proven track record of managing learning programs and coordinating with stakeholders ...

• Perform visual inspection of printed books and technical review of files, identify root cause of errors, and recognize trends and areas for improvement to the file ingestion experience.• Own and prioritize daily work allocation based on business needs to meet SLA and communicate risks proactively.• Work effectively in an ambiguous work environment and communicate with team members and leadership regularly.• Support internal stakeholders by researching, driving solutions and providing technical answers or solutions in non-technical terms to customer inquiries.• Innovate and drives improvement to the customer experience.• Build effective relationships with other departments and divisions of Amazon.• Consistently deliver results on improvement projects.• Gain SME in technical areas owned by the team and maintain resources and documentation for all areas of responsibility.• Maintain, deliver and evaluate metrics to facilitate product and process improvements.• Meet business metrics and contact goals - SLA, AHT, accuracy (quality).Key job responsibilitiesFile Quality is a part of Global Publishing Solutions Technical Services Team. Technical Process Specialists research and troubleshoot issues associated with file ingestion and manufacturing for both the Kindle Direct Publishing (KDP) and Kindle Enterprise Publishing (KEP) platforms. We own the operational aspects of the KDP DIY platform, KEP DIY & Mass Ingestion Operations, Print-on-Demand manufacturing, and self-service creation tools. The Technical Process Specialist reviews current file ingestion processes and quality to identify process and quality improvement opportunities. File Quality also owns the Print Quality Assurance (PQA) process for both Print On Demand platforms (KEP and KDP) in addition to the KEP External Vendor Processes (Manual Formatting) for KEP POD. TS provides product support for the GPS PM team, additionally, the FQ team serves the following teams within the Books org and Amazon: Customer Service, KDP Support, KEP Support, Enterprise POD Content Acquisition Team, Amazon Publishing, Comixology, Product Management, Dev, Manufacturing and business leaders.About the teamThe file quality team works daily to improve publishing tools and educate publishers, simplifying the book publishing experiences for our independent and enterprise publishers. We own and improve content quality for print and digital publishing and create a positive, problem solving environment that balances reactionary thinking with forward/big thinking. BASIC QUALIFICATIONS• BA/BS (preferably in a graphics-related field), or an associates degree with minimum of 3 years graphics-related work experience.• Available to work evenings and weekends as needed• Candidate must be assigned to CHS11 ...

Senior Site Workplace Health and Safety (WHS) ManagerAmazon North America Customer FulfillmentThe Senior Site Workplace Health and Safety (WHS) Manager will be responsible for partnering with site level operations team for their assigned site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, this Senior Safety Manager will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates. The Senior Site EHS Manager must demonstrate the ability to build trust and confidence with the operations team and influence change through providing comprehensive risk assessments and safety data analysis.The Senior Site WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This Senior Safety Manger must instruct and train operations managers and site WHS professionals in company EHS policies and assist the regional teams in incorporating our safety standards at their site. The Senior Site WHS Manager will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. Must possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with operations.The Senior Site WHS Manager will be responsible to develop a team of safety managers and safety professionals at a site. This Senior Safety Manger must create and execute leadership development plans for their team. This Senior Safety Manger must communicate safety team expectations and give frequent and appropriate feedback to the safety teams and ensure they are executing to the core competencies of an Amazon safety professional. This Senior Safety Manger must also demonstrate the ability to judge and assess safety talent and select appropriate bench strength to current and future business needs.Senior Site WHS Manager Responsibilities:Possess a thorough understanding of local/regional regulations and company policy.Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies.Measure the FC performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives.Deliver on-time and quality projects to Operations. Deliver quality projects on time to Operations.Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest.Deep Dive trends and propose action plans to Sr. Leadership on site.Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations.Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.Manage and mentor the FC Safety Manager and Safety Associates in your assigned FC.Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction.Lead soft tissue injury reduction efforts with IPS by performing targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures).Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training.Review for effectiveness the deployed safety tools and revise to ensure continual improvement.Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards.BASIC QUALIFICATIONS7+ years' of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations.Experience implementing lean principles and process improvement in an operational environment.Experience managing change in multiple site environment and managing multiple direct reports.BS/BA in Safety, Environmental, Ergonomics or a related field requiredWritten and verbal communication skills, including comfort interfacing with Directors and VPsDevelop and implement department goals and strategies based on broader organization goals.Analytical and problem solving skills. ...

At Amazon, we're working to be the most customer-centric company on earth. Within Kindle Content, that mission is advanced by attracting and retaining the authors who supply book content and by balancing author experience with long term profitability. The Kindle Content Sr Financial Analyst plays an integral role in that mission. This role will keep leadership abreast of key financial trends, e.g. in author earnings, e.g.in book buyer behavior and deep dive questions surfaced in trend analysis. This role will also create and support headcount controllership mechanisms that drive down cost to serve. Based in either Seattle, WA or Charleston, SC, the Kindle Content Finance Analyst partners with mostly mid to high level business leaders within Kindle Direct Publishing, Amazon Publishing, and Comixology.Key job responsibilities- Contribute to planning, forecasting, and financial reporting for partner businesses- Perform business case analysis of new programs, deals, feature launches, and acquisition proposals- Create and manage headcount tracking mechanisms.- Drive improvements to financial reporting viewsA day in the lifeOn a day-to-day basis, the Sr Financial Analyst supports various businesses within Kindle Content - Amazon Publishing, Comixology, Kindle Direct Publishing, and others. The role works with four other Finance team members to provide partner businesses ad hoc deep dives, forecasts, reporting artifacts, and business analysis. Kindle Content businesses are constantly evolving, frequently launching new features and products to grow reading. Our Finance support evolves with these changes, so we are frequently building new models (e.g. for opportunity sizing) or new reporting views, in addition to improving insight and controllership for mature parts of our business.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!About the Role:As a Control Systems Engineer I, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation and technical support. Your expertise will be essential in troubleshooting complex control systems, analyzing performance metrics, and driving continuous improvement initiatives. You'll collaborate with cross-functional teams to optimize material handling equipment (MHE) systems and implement innovative projects. You'll work with state-of-the-art technology, including conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs. Through your efforts, you'll directly contribute to ensuring our customers receive their orders with Amazon's signature speed and accuracy.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety!Key job responsibilitiesResponsibilities include, but are not limited to:- Serve as the site expert for maintaining the automation systems that are critical for operations- Collaborate with building Operations, Operations Engineering teams, FC Start-up Team, AFT Software teams, ACES team, and Safety in supporting MHE systems optimization and project implementation- Understand, maintain and troubleshoot material handling control systems, including PLC/PC controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems- Monitor MHE metrics and partner with maintenance/operations to address system performance issues and provide analysis across all operations- Provide first-level escalation support for site technicians, both locally and remotely - Facilitate Failure Analysis and Incident Review processes to drive continuous improvement - Perform and analyze building System Assessments to enhance material handling system performance - Communicate technical issues and project timelines clearly to building managers, operations staff and maintenance teams At Amazon, we continuously strive to make sure our opportunities are open to all. We treat all job applications equally, and are always delighted to welcome a new Amazonian. Apply to join our close-knit team and your Amazon RME adventure will begin from day one. Where it goes and what it looks like is up to you!BASIC QUALIFICATIONS- Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 5+ years of professional or military experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience with PLC-controlled automation and issue diagnosis in a continuous process or production environment.- Experience with robotics work cells and its control systems- Experience with Ladder Logic and structure programming from Siemens, Allen-Bradley, or Codesys PLCs- Experience with electrical theory, robotics, controls components, and automated equipment ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...