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The Amazon Last Mile Employee Relations team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an Employee Relations Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee and labor relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. The ER Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with rank-and-file workers. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles. The resident location of the role is Upstate New York (work location options in Buffalo, Rochester, and Syracuse), preferably in a location convenient for air travel. This is a full-time position that will require at least 50% travel over the course of the year, sometimes with little or no notice. Key job responsibilities- Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks- Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment - Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions- Work at Scale: Launch and manage sustainable mechanisms for entire networksBASIC QUALIFICATIONS- Bachelor’s degree required - 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired- Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience- Skilled in MS Excel, Word, SharePoint & PowerPoint ...

Amazon’s Global Risk Management Claims team is seeking a talented attorney to support our rapidly growing and evolving corporate auto program. You will lead strategy on complex auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. You will help develop programs and tools that contain costs, and continue successful third-party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience defending both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business forward way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements.Key job responsibilities- Oversight of complex, high value claims.- Develop strategy and action plans for claims in tandem with internal/external counsel, TPA's, and insurance companies.- Mediation attendance in conjunction with internal/external legal partners, insurance companies, and TPAs.- Field and address business partners on-going questions and issues through claims resolution as needed.- Partner with other internal partners to innovate processes and strategies to create efficiencies.BASIC QUALIFICATIONS- Juris Doctor (JD) Degree- Active membership in at least one state bar- 5+ years of experience in transportation claims- Strong understanding of the litigation process ...

Are you ready to apply your professional services advisory skills to Amazon's unique environment? We are developing a new capability providing specialist internal advisory services around governance, risk management and assurance, delivering tailored functional insight and expertise to all of Amazon worldwide. We are looking for talented individuals from audit, advisory and consulting backgrounds who can demonstrate both their subject matter knowledge and delivery of customer-focused solutions around these disciplines. Operating as a specialist global team partnering across Amazon to embed best practices in the second line of defence, you will play an integral role in building out new governance, risk and assurance capabilities throughout Amazon’s different businesses. You will be responsible for the end-to-end scoping, design and execution of workstreams, working with senior Amazon leaders to develop an in-depth understanding of their organisations to then drive business change for tangible commercial and operational benefits.This represents a unique chance to apply your honed client-facing skills and deep professional services expertise within the global environment of Amazon, an opportunity unsurpassed in both scale and scope. You will play a vital role in ensuring that Amazon continues to deliver a trusted shopping experience worldwide, shaping the future of Amazon and its customers.Key job responsibilities• Lead the scoping, design and execution of governance, risk and assurance workstreams • Advise on best practices and frameworks around governance, risk management and assurance• Engage with internal stakeholders and businesses on a cross-border basis to develop targeted governance, risk and assurance deliverables• Create detailed, data-driven narratives to inform senior leadership and Boards of risk levels, mitigations and impacts• Provide assurance on the effectiveness of internal controls and develop recommendations to address any identified control gaps and weaknesses• Facilitate development of new or revised policies, procedures and other governance documents• Operate as an ambassador for the three lines of defence model, helping to define ownership roles and responsibilities within businessesBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years’ experience from professional services in audit, advisory or consulting- Demonstrable expertise in at least one of the following functional areas:- 1) Risk Management: risk frameworks; risk identification, assessment and reporting; Key Risk Indicators; risk appetite and tolerances- 2) Audit & Assurance: audit procedures; internal control testing; control design and effectiveness; process improvement reviews; project assurance- 3) Governance: governance effectiveness reviews; policy coverage assessments; policy development; breach monitoring; training and skills development- 4) Data: data governance; data operating model; data strategy; data lineage; data quality- Experience building cross-functional relationships and influencing senior stakeholders to deliver business change- Excellent written and verbal communication skills- Ability to manage and analyse complex data- Capable of managing multiple projects simultaneously whilst maintaining a delivery focus across all ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way.Key job responsibilities* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. * Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. * Build customer skills and proficiency with Connect. * Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. * Develop account plans in conjunction with field teams. * Meet annual revenue targets through increased adoption of Connect. * Work with partners and ISVs to extend reach & drive adoption of AWS solutions.A day in the lifeThe Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years’ experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.- 5+ years of business development, partner development, sales or alliance management experience.- 7+ years of experience driving technology initiatives- Experience with managing complex, multi-stakeholder projects and delivering solutions.- Six Sigma, PMP or SAFe certified or related experience.- Bachelors or equivalent experience ...

The Think Forward Lab team at Deep Science for Systems & Services (DS3), AWS AI/ML is looking for world class scientists and engineers to join its group working on deployment of autonomous agents. Agents with full autonomy need to be trustworthy and verifiable. The team develops AI systems that exhibit autonomous proficiency across a wide range of domains, demonstrating competency in many (complex) tasks previously performed by human knowledge workers. Such agents sense, plan, and act effectively in interactive and previously unseen environments. To accomplish this goal we are seeking scientists with expertise in large language models, user alignment, neuro-symbolic AI, synthetic data generation and agentic environments. This is a role that combines science knowledge, technical strength, and product focus. It will be your job to develop novel generative AI-based agentic systems and algorithms while working with the engineering team to integrate them into different projects in the AWS AI portfolio of services. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists.Key job responsibilitiesYou will be a hands on contributor to science at Amazon. You will help raise the scientific bar by mentoring, educating, and publishing in your field. You will help build the scientific roadmap for agents, neuro-symbolic AI and LLMs. You will be a technical leader in your domain. You will be a strong mentor and lead for your team. About the teamThe DS3 org encompasses scientists who work closely with different AWS AI/ML product services, innovating on the behalf of our customers customers. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applyingAWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customers, and first-party insights based on shopping, streaming and browsing signals, brands can craft innovative campaigns that help customers find and discover anything they want. Our solutions on Amazon.com, services like Twitch, Frevee, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon. Amazon Advertising is a key strategic focus for Amazon and is in a rapid and exciting growth phase.We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining an innovative team working to build a unique, world-class advertising business with a relentless focus on the customer, you’ve come to the right place.Amazon Ads Partners help brands achieve and exceed their desired outcomes through tech innovation and expert managed services. In order to accelerate the next phase of Amazon Ads development, we are committed to transforming the depth, scale and ambition of our partnerships with a diverse landscape of partners across a full range of independent agencies, as well as AdTech and MarTech SaaS providers. Our team builds partnerships across the advertising landscape to drive innovation and growth for all brands, including those that do not sell on Amazon.com.As Ads partners work across all ad products, supply sources and geographies, this is an exciting opportunity to drive impact widely across the business. The right candidate will be a strategic and results-driven business development leader with a proven track record developing complex tech partnerships. You will cultivate new partnership and drive revenue growth for emerging ads products. You possess exceptional relationship-building skills and are apt to see mutually beneficial opportunities with partners in order to best represent our customers, our brands and our advertising products.The right person will manage the new business from end-to-end, including understanding market dynamics, evaluating new partnership opportunities, conducting partner outreach, negotiating term sheets and agreements and driving to execution. You are a role model for best practices for incubating new partnerships, diving deep into partners’ tech products, and improving partner performance. Your success will require close collaboration with internal cross-functional teams including Product and Tech on new product innovation designed to help brands unlock better outcomes. You demonstrate the ability to think strategically about issues, identify trends and effectively influence internal stakeholders such as Finance and Legal by earning trust and being right a lot.Key job responsibilities• Close high impact partnerships driving revenue, product adoption and strategic outcomes for Amazon Ads• Manage a portfolio of Amazon Ads partners, influencing their tech and GTM strategy• Ability to represent Amazon to C-Suite leaders at partner companies• Deep on technical business models and product integrations• Work cross-functionally across product, tech, sales, legal and finance to drive initiatives and programs• Drive innovation to address opportunities for enhanced partner growth at scale• Own robust goals for revenue, product adoption and strategic actions• Lead with an analytical approach to business development, leveraging data to drive decisionsBASIC QUALIFICATIONS- 6+ years of professional or military experience- 6+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level ...

Amazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of commerce, entertainment and advertising, offering unique advertising products (Sponsored Products, Sponsored Brands and Sponsored Display), enterprise ad tech (Amazon DSP, Amazon Ad Server, Amazon Marketing Cloud, Amazon Publisher Services) and a rich array of unique creative, format and measurement solutions. We offer advertisers premium brand placements on our owned and operated properties, including Thursday Night Football, FreeVee, Prime Video, Twitch, and FireTV as well as on third-party publishers via Amazon Publisher Services.We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The insights we deliver to advertisers and their partners enable them to build unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale. We seek a seasoned leader to join us as Principal - Business Development, Twitch. This new role will responsible for developing the unified business development strategy and strategic execution for advertising solutions across all Twitch properties. This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Amazon Ads. We are seeking an innovative, creative, analytical and strategic thinker, who is passionate about digital media and the future of Twitch advertising. The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. This role will be highly visible with senior levels of Amazon, and will need to work collaboratively with internal management teams to understand where our relative advantages or risks lie, where new market segments and solutions should be created. The successful candidate will have a talent for responding effectively to industry direction, customer needs and competitive positioning. They are comfortable with ambiguity and juggling multiple priorities simultaneously in fast-paced dynamic environment. They possess high levels of creativity, independence, flexibility and attention to detail. In addition, this individual will be an independent thinker who can make convincing, information-based arguments.Key job responsibilities- Drive the vision and the end-to-end strategy for positioning, pricing, packaging, and planning of Twitch advertising offerings.- Maintain firm grasp of video, display and social media advertising market and competitive trends to identify and assess opportunities.- Lead quantitative analysis of demand, including opportunity sizing of both traditional/existing demand channels and emerging/new demand sources.- Reconcile supply-based budget models with demand-based analyses, in coordination with Finance teams.- Analyze and recommend trade-offs between price, volume and yield-generating strategies.- Work with sales teams on enablement and demand generation strategies to achieve revenue and adoption targets.- Drive growth of Twitch advertising offerings, including business management in support of org goals around revenue, product adoption, advertiser maturity advancement, etc.- Track quarterly sales pacing (to budget revenue and/or other goals), and recommend adjustments to GTM strategies or tactics as appropriate.- Produce stack-ranked set of sales priorities to influence product requirements, roadmap decisions and trade-offs.- Partner with Ads Marketing on customer-facing Video Sales and Marketing narratives.- Partner with cross-functional leads across the Ads organization to ensure execution of GTM strategies, including tactical week-to-week guidance and support.- Effective at articulating and presenting complex concepts to cross functional audiences using hard data and metrics to support assumptions.About the teamTwitch is one of our most unique publishers. Our team is the single-threaded leader on all Twitch ad products, countries, and customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation – working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization.BASIC QUALIFICATIONS- 7+ years of professional or military experience- 7+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level ...

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. We are seeking a Sales Operational analyst to join our team and ensure the accuracy and integrity of our billing systems, with a focus on end to end billing. This customer-obsessed role requires meticulous attention to detail in data entry, thorough auditing, UI testing, reconciliation management, and maintenance of precise tracking systems. The ideal candidate will excel at deep diving into complex data sets, identifying discrepancies, and improving data quality. They must be adept at interpreting contracts and collaborating with cross-functional teams, including business contracts, engineering, finance, and project managers. This position is crucial in maintaining the reliability of our billing systems and upholding our commitment to providing government customers with an accurate, compliant billing experience. The successful candidate will directly contribute to enhancing overall customer satisfaction through their expertise in private pricing and data quality management.AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.AWS Monetization, is the incubator and enabler for business innovation and speed. We support 300+ services from EC2 to ProServ, 100+ billion in revenue per year (and growing), and over 4 quadrillion transactions a month, globally. In addition, we are continuously developing cutting-edge technologies to accommodate AWS’s rapid growth. Our team is innovating the complex systems that currently sit on a suite of streamlined solutions that allow us to communicate and offer products to our customers to enhance their experience. As we scale our services, we continue to expand our presence globally to support the AWS Commerce Platform.Key job responsibilities*Candidate must be a UK citizen*Oversee contract operations, including contract ingestion, Private Rate Card (PRC) creation, and handling escalations to ensure seamless contract lifecycle management*Ensure accuracy and integrity of billing systems, specifically in contracts*Manage end-to-end billing processes, ensuring accurate documents, timely payments, and resolution of billing inquiries.** Conduct audits of pricing data and billing systems and identify discrepancies and work through any anomalies. * Manage reconciliations between contract terms and implemented pricing* Maintain accurate tracking systems for private pricing agreements * Develop and maintain documentation for private pricing processes and procedures* Provide regular reports on private pricing accuracy and system performance * Participate in process improvement initiatives to streamline private pricing workflowsAbout the teamAWS Monetization's vision is to delight AWS customers by delivering accurate, on-demand, and easy to use billing. Our work includes operational review of deals, ingestion of billing terms to generate and publish invoices. We serve all AWS customers and issue billing artifacts $95 billion/year across 239 AWS services. Our vision is to deliver accurate bills fast and improve customer satisfaction by 50%. We aim to transform the AWS billing process by reducing manual touches via automation and create a Single Source of Truth data pipeline. We have several AWS/Steam level initiatives to improve billing timeliness, billing accuracy and automation.BASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...

Join our passionate team and be part of shaping the future of advertising technology! We are seeking a seasoned Product Marketer to drive the messaging strategy for our comprehensive Ad Tech suite, including Amazon DSP, Amazon Marketing Cloud, Amazon Publisher Services, and more. This role focuses on articulating how our solutions work together to solve our customers' (Agency/Hold Co) business problems. If you are a strategic thinker with marketing experience, possess a deep understanding of the Ad Tech landscape, have direct experience working with or at a Media Agency, and have a passion for driving product success through effective marketing, we encourage you to apply.In this role, you will have the opportunity to shape and develop positioning while constructing thought leadership content on how Amazon Ads is bringing new capabilities to marketers and agencies. You will work closely with our core customer segments to develop messaging and marketing plans that drive a shift in perception and, ultimately, adoption of our tech solutions. This position requires not only comfort with ambiguity but a genuine enthusiasm for it, along with the ability to think big.As an Ad Tech Product Marketer, you will be responsible for crafting compelling narratives for our unique products and themed solutions. You will be the driving force behind the successful launch, positioning, and growth of our products in the highly competitive advertising technology market. Collaborating with cross-functional teams, you will develop and execute strategic product marketing initiatives that showcase the value of our offerings to customers and drive adoption. We consider our Product Marketers to be general managers of the ad tech portfolio, ensuring the industry has a clear understanding of what our ad tech offering is and how it manifests throughout the customer experience.This role offers the opportunity to make a significant impact on our product marketing efforts and contribute to the success of our cutting-edge advertising technology solutions. If you're ready to take on this challenging and rewarding position, we look forward to hearing from you.Key job responsibilities• Build the messaging framework which outlines the messaging priorities and communication goals for a product or theme, outlining terms, phrases, or statements to help deliver consistent messages across content • Liaise with sales, product, and cross functional marketing teams in developing customer facing materials such as pitch decks, one sheets, case studies, and D2A content inclusive of articles and event collateral • Conduit between product and sales by providing product with market feedback and sales with insights into existing and upcoming features • Collaborate with Educational Marketing to develop and update training materials for sales • Bring fresh sales and marketing strategies to the team • Build all logistics and collateral for ad tech industry events and D2A trade marketing initiatives • Outline and manage product marketing deployment timelines • Educate other departments on current product messagingBASIC QUALIFICATIONS- 9+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience communicating results to senior leadership- Experience building, executing and scaling cross-functional marketing programs- Experience driving direction and alignment with cross-functional teams ...

Amazon Advertising is the earth’s most customer centric advertising program and is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys, helping advertisers build brand awareness, increase product sales, and more. This role can be based in Seattle or New York.Forecast and Strategy team (F&S) Team within Amazon Advertising is looking for an experienced professional with excellent analytical skills and strong business acumen to develop and implement our demand forecasting tools and mechanisms in a fast-paced and innovative environment, at a global scale.As a Forecasting Manager, you will be responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques which you will implement and enhance.You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, you should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our advertising operations on a global scale. Key job responsibilities· Produce and communicate Long Range and Short Range forecasts for a variety of business oriented KPIs, ingested by Planners, Finance managers, Program managers and Operations. · Design, build and implement innovative forecasting tools and mechanisms, to create a reliable and effective short and long term forecast for a wide range of Amazon Ads departments.· Build and maintain KPIs that reliably reflect forecasting accuracy, and downstream impact on the business.· Create new reporting & analytic opportunities by analyzing and understanding key planning processes· Thought leadership on integration of new products/services supported by Advertising.· Write and present documents up to the VP level. BASIC QUALIFICATIONS· Bachelor's degree in Business, Mathematics, Operations Research, Engineering or a related field· 5 yrs + Experience as a Forecaster, business analyst, BIE, or related positions· Experience with statistical analysis and modeling· Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R, SAS, SPSS, Matlab, or Python) ...

Amazon Logistics (AMZL) is changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but the entire industry. In order to meet the needs of millions of customers worldwide in an environment where speed is of the essence, we are consistently looking for the next breakthrough or innovation which will disrupt the delivery business and enable a step change in the way millions of customers get their orders. If the notion of leading engineering projects amongst the world’s brightest talent to full potential excites you; if the idea of using ground-breaking technologies to develop last mile logistics systems in the multi-national juggernaut that is Amazon has your attention, then keep reading.Are you an innovative leader that wants to design the next generation of world-class equipment for delivery stations? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment appeal to you? If so, we have the job for you! The WW Equipment Engineering Innovation team is searching for an innovative and solutions-oriented engineer to lead the initiative of developing and delivering current and next generation equipment for our world-class delivery stations. This is a unique opportunity at a critical juncture in Amazon’s growth to drive end to end equipment development, work with vendor across the world to increase vendor’s design and manufacturing capability and drive internal and external equipment quality control mechanisms. We are looking for a hands-on leader with experience in any of the following areas; Production Part Approval Process (PPAP), Manufacturing/Mechanical Plant Engineering, First Article Inspection (FAIR). In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our last mile delivery systems. To be successful in this role you will need to be able to influence and work with senior leaders across multiple organizations and geographies. You will work with organizations such as Worldwide (WW) Engineering and Design, WW Tech SME, Last Mile Delivery and Tech as well as Operations to innovate at scale and drive the development roadmap. You will manage large, complex initiatives, and advocate on behalf of the customer to develop the next generation of AMZL delivery station. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on the medium and long term, incremental and radical innovation of process infrastructure, equipment and standards for launch and legacy delivery stations. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.Key job responsibilities- Act as the WW technical expert for equipment development. This includes taking a leading role in equipment testing and validation. - Lead idea generation for innovative design/equipment solutions to existing operational problems.- Create documentation for equipment solutions, such as design definitions, quality specifications, assembly instructions and equipment design standards, etc.- Generate structured plan to turn innovative equipment design solutions from ideas to assessment, pilot and finally expansion- Own and deliver against plans, providing network reporting, financial approval and leadership approval for all stages of program progression- Act as technical expert in area of ownership, providing technical expertise to other Engineering teams, alongside providing technical challenge for suppliers and partners- Build large-scale business proposals based on innovation designs for WW Ops Engineering, often with ambiguity; collaborate with WHS, Planning, Launch, Procurement, Finance, HR, external partners and product teams to ensure project completion (on time and within budget)- Ensure customer satisfaction by following through with requests and ensuring needs are met as accurately and immediately as possible- Own internal process innovations across the Engineering Org, including owning road-mapping and planning for given area of responsibility and ensuring roadmap is delivered- Coordinate with Tech/Software teams, driving the operational execution of software enhancements as well as ensuring the software supports the physical design/process innovations- Up to 50% regional and WW travel depending on business needsBASIC QUALIFICATIONS- Bachelor’s degree in Science, Engineering, Technology and Mathematics (or equivalent related experience)- 5+ years of progressively responsible experience in the specialty- Experience in any of the following areas; Production Part Approval Process (PPAP), Manufacturing/Mechanical Plant Engineering, First Article Inspection (FAIR).- Experience with introducing new vendors and vendor technical quality management. - Experience with introducing new equipment from concept all the way through validation and execution?- Experience with automated material handling equipment, and systems inclusive of robotics and high-speed manufacturing- Experience with process design based on Lean Principles- Experience in Capital project management, must involve ownership/management of engineering design project- Experience using business/technical software like MS Excel, MS Project, and CAD software ...

The Artificial General Intelligence (AGI) team is looking for a Senior Applied Scientist to work on pre-training methodologies for Generative Artificial Intelligence (GenAI) models. You will interact closely with our customers and with the academic and research communities. You will be at the heart of a growing and exciting focus area for Amazon, working with other acclaimed engineers and world-famous scientists.Key job responsibilitiesJoin us to work as an integral part of a team that has diverse experience with GenAI models in this space. We work on these areas:- Scaling laws- Hardware-informed efficient model architecture, low-precision training- Optimization methods, learning objectives, curriculum design- Deep learning theories on efficient hyperparameter search and self-supervised learning- Reasoning, self-reflection, interactive learning, data synthesis- Distributed training methods and solutionsAbout the teamThe AGI team has a mission to push the envelope in LLMs and multimodal systems, in order to provide the best-possible experience for our customers.BASIC QUALIFICATIONS- PhD, or Master's degree and 5+ years of applied research experience- 3+ years of building machine learning models for business application experience- Experience with neural deep learning methods and machine learning- Experience programming in Java, C++, Python or related language- Experience with deep learning frameworks such as Pytorch and JAX. ...

The Amazon.com Health and Personal Care team is seeking a proven leader with experience in strategy, negotiation, team development, and execution to lead the Nutrition and Wellness business. As the Manager of the Nutrition and Wellness category, you will own the P&L and will be responsible for developing a high performing team of Vendor Managers who report into you. You will develop and execute strategies to drive profitable growth, build strong partnerships with leading brands, and lead initiatives to improve the customer experience. We are looking for a thought leader who will drive us towards realizing our vision of being the most trusted, accessible, and affordable health and wellness destination, supporting and empowering every customer at every stage of their health journey. The Nutrition and Wellness business combines both scale and growth as one of the largest categories on Amazon.com. It is highly dynamic, driven by evolving consumer preferences on how to become healthier, combined with brand and retailer innovations on how to meet those needs. The leader of this business will work regularly with senior management including C-level executives from numerous Vendors, partners, and internal teams. To deliver results, the Manager of Vendor Management (MVM), will develop a team that is responsible for owning Vendor relationships, negotiating contracts and pricing, expanding product selection, and influencing partner teams (e.g. tech, finance, marketing, supply chain, advertising, compliance, etc.) to build and deliver on operating plans. Strong oral and written communication skills, adept problem-solving, possessing quantitative and financial acumen, ability to manage competing priorities, and flexing strategic, analytical, creative, and pragmatic thinking are keys to success. The right candidate will be able to discern when to move quickly and when to dive deep, how to make high-judgment decisions when goals come into tension, and how to deliver long-term, scalable results by focusing on creating customer value that unlocks profitable growth. The MVM will be focused on building operating plans that accelerate customer acquisition, drive re-order through programs like Subscribe and Save, and guide customers in their health journey through better health education and specialized experiences.As a leader on the Health & Personal Care category team, you will establish long-range strategic plans for your business, influence the broader US Consumables Retail strategy, and connect this back to Amazon S-Team objectives. You will possess direct knowledge of all retail functions within the business and be capable of acting as a proxy for Health & Personal Care leadership in high-level meetings. This role will be reporting to the Head of Vendor Management for Health & Wellness, Ryan Thompson. Key job responsibilities• Managing a full P&L, including planning, forecasting and driving growth for the category, possessing a complete understanding of internal and external variables that impact the business.• Execute a strategic business development plan while working with key internal stakeholders (e.g., operations, marketing legal, tech).• Develop and lead a team of Sr. Vendor Managers.• Lead day-to-day operational aspects of the business, including gathering and addressing customer and vendor feedback, price management, and business improvement initiatives.• Setting goals and strategic direction for the business, ensuring alignment with broader business goals and vision.• Representing Amazon when meeting with senior executive teams from top vendors and building long term strategic relationships.• Generating and implementing big ideas to drive business improvements, innovation, and scale within the category and across the Retail business.• Leading cross functional collaboration on necessary systems and processes to support business needs, including retail systems, marketing, supply chain, advertising, merchandising, product, and tech.• Innovating and implementing new customer and vendor programs.If you are ready to build businesses, break records, and create a lasting impact for customers and your team, this is the role for you.BASIC QUALIFICATIONS- 3+ years of team management experience- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Experience with vendor negotiations, pricing and promotion or inventory management- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience working cross functionally across finance, marketing or supply chain ...

The Creative X AI Gen team aims to democratize access to high-quality ad creatives (images, videos, etc.) by building generative AI-driven solutions for advertisers. To accomplish this, we are investing in text-to-image, text-to-video, and text-to-text models that will allow advertisers to generate high-quality and effective creative content quickly. The capabilities we develop will be deployed for use by advertisers and agencies. We are seeking an experienced product manager who is adept at a variety of skills, especially in working with science, development, and design teams. The right candidate will have a strong interest and aptitude in learning generative AI science, a track record of working with science teams and launching innovative products, and a keen eye for creative quality.Key job responsibilities- Own LLM development for ads use-cases, evaluating internal and external models, and leading a xfn team to fine-tune models for our use-cases. - Collaborate closely with leading scientists to develop prototypes and validate new concepts- Craft AI-first experiences by working closely with designers, scientists, and cross-functional teams- Develop a strategic vision for generative AI solutions that address customer and advertiser needs- Create various product artifacts, such as shaping documents, BRDs, PR FAQs, and more- Analyze voice-of-the-customer feedback and quality benchmark results to inform decision-making- Stay up-to-date with industry publications and new developments in the field- Ship gen AI products with significant customer and advertiser impactA day in the life- Identify promising Gen AI techniques and partner with scientists to productize them at a rapid pace - Work hand in hand with scientists on problems large and small to drive your inventions forward- Conduct customer interviews, deep dive into Gen AI tools and data- Review the latest in Gen AI tech, to stay up to date on advancements- Quarterback a cross functional team through design, development, launch BASIC QUALIFICATIONS- Experience owning/driving roadmap strategy and definition- Experience owning feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- 6+ years of technical product or program management experience- Masters or PhD in deep learning, machine learning, or related field ...

Amazon Web Services (AWS) is looking for a data associate to help with annotations and data analysis. As part of the Ai Data Team at AWS you will responsible for delivering high-quality training data to ensure the best performance of the AWS machine learning systems. Our goal is to produce the highest quality training data in the industry and to delight our customers by improving human language understanding and natural language processing.Key job responsibilities* Build a thorough understanding of data collection and annotation guidelines and various annotation tools. * Annotate, generate and QA data, identifying linguistic categories based on detailed annotation and adhering to guidelines. * Use generative AI to facilitate workflows or automate repetitive tasks* Monitor AI outputs for biases or ethical issues and adjusting inputs to mitigate these risks. * Perform annotation related tasks; you participate in data generation, collection and quality assurance tasks * Collaborate with other ML Data Linguists to resolve data ambiguities and annotation disagreements. * Dive deep into the data to perform qualitative error trend analysis, and devise action plan to improve data quality. * Provide feedback to Language Engineers and Scientists on tool improvements and annotation processes. * Diving deep into issues and implement solutions independently * Contribute to process improvements to reduce handling time and improve resource output. * Develop a variety of language artifacts crucial for model development such as datasets for training and evaluation.* Support and consult in pre-screening interviews for Data Associates.* Collaborate with LEs, scientists, and Ops Manager to innovate processes, tracker automations, and workflows.* Assist LEs in communication with vendor to provide detailed feedback to annotators.About the teamThe Bedrock team is a team of data linguists who primarily support the training of different models in the AWS generative AI platform. We work with different model types, such as text-to-text, text-to-image, text-to-speech, and others, generating data for ML model training, as well as toxic content evaluation, and categorization. Some of the aspects of ML development that the Bedrock team works with include Responsible AI, Reinforcement Learning from Human Feedback, Supervised Fine Tuning, and Human Content Evaluation. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS* Bachelor's degree in Linguistics, Philosophy, Cognitive Science, a foreign language, or Literature.* Fluent/Native in either Vietnamese, Polish, or Norwegian* Ability to identifying linguistic ambiguity, and other inaccuracies in linguistic data, as well as identify basic parts of speech, and produce reports of analyzed data.* Experience with natural language data labeling, data annotation, linguistic annotation or other forms of data markup, as well as experience leading a team of peers.* Knowledge of different domains such as Finance, Health Care, and/or Insurance.* Ability to generate innovative and diverse inputs to explore various aspects of an AI model's capabilities* Familiarity with json, yaml, xml or other forms of text markup. * Ability to navigate a Unix terminal and use common command line tools * Knowledge of Python, Java or any other scripting language. * Strong organizational and leadership skills and detail-oriented.* Ability to communicate well and actively listen with other data associates on a team. * Ability to deliver high quality results under tight deadlines. * Comfortable working in a fast paced, collaborative work environment. * Willingness to support several projects at one time, and to accept re-prioritization as necessary. ...

Want to join one of the fastest growing businesses at Amazon? Do you have proven product management ability, exceptional communication ability, project management skills, and the ability to multi-task and thrive in a fast-paced environment? We are looking for an experienced technical program manager to join our team.Amazon is investing heavily in building a world class advertising business, and we are responsible for leading next-generation scalable solutions for Holding Companies, to enable endemic and non-endemic advertisers to reach customers across our owned and operated sites, on other high-quality publisher sites across the web, and on millions of desktops, mobile, and connected TV devices. We start with the customer and work backwards in everything we do, including Advertising. We seek candidates who want to join a team focused on building large-scale systems that integrate across multiple sources to provide unique industry leading advertising products that enable advertisers to achieve their goals.This position has a high-degree of customer impact and engagement. For this problem space within our platform, it is truly Day One, and as such there many opportunities to influence not only the technical direction but also the success of one of Amazon's fastest growing strategic businesses. You will help define our strategy and will design and implement program direction to ensure the platform enables business growth. You have excellent communication skills and judgment, and are comfortable evangelizing the platform functions and services with a wide range of senior business and technical leaders within our partner companies.Key job responsibilitiesAs a Principal Technical Program Manager, you will be 100% focused on the customer, understanding their needs and requirements, plus anticipating future trends that will serve their needs. You will also be excellent at driving results, being able to coordinate large, multi-functional projects on-time, anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus technical constraints. You are involved in defining or reviewing the systems-level technical design of your projects and balance near term business need with long term implications for Amazon. You rationalize technical requirements and business priorities in cross-functional teams. You manage cross-functional communication to ensure all business and technical stakeholder’s needs are aligned.A day in the lifeThe right candidate will possess a strong program management background, will have demonstrated experience leading medium to large products and projects, and will have a well-rounded background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. Maturity, high judgment, negotiation skills, ability to influence and leadership are essential to success in this role. You will be data-driven and analytical. You constantly strive to expand our understanding of the metrics that drive our business and growth aspirations. Lastly, your communication skills - both verbal and written - are excellent, and you will be able to clearly communicate at all levels in the organization, including senior management.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

We know that the key to growth is a high-performing sales team. That’s why we’re seeking a qualified Sales Development Representative (SDR) to find and screen potential customers who could benefit from our products and services. As the first line of communication with a prospect, the ideal SDR has a strong understanding of the sales process and excels at researching leads, starting new relationships, and setting up sales closers for success. The SDR should be a quick learner who has strong communication skills and an ability to showcase our offerings in a compelling way. Every potential customer is an opportunity for boosting top-line revenue growth, customer acquisition levels, and profitability.Objectives of this role:- Represent the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions meet customer needs.- Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities.- Manage and maintain a pipeline of interested prospects and engage sales executives in next steps- Identify best practices for refining the company’s lead-generation playbook.Key job responsibilities- Client and Industry Knowledge: Clients are at the heart of everything we do. As the first point of contact for future Enterprise clients, you will be building rapport through strategic outreach and a well-rounded client and industry knowledge. Researching clients and staying informed on industry trends will be key to your success. The SDR will build a strategy document, per merchant, to present to the BD that will inform the approach to take with the merchant.- Growth and Development: Our team has an aversion to complacency. We are always looking to improve both individually and as a team. Being open to and implementing feedback will be critical success factors in this role. As you become more comfortable in the role, you will help evolve our demand generation strategy and tactics.- Begin the Relationship: Through lead-generation activities and cold-calling, you will prospect, educate, qualify, and develop sales-ready leads and opportunities. The SDR will prospect at the highest levels of the organization, to reach the buyers, and must effectively sell into Enterprises to drive C-Suite engagement; the SDR will explain Buy with Prime’s vision, pinpoint opportunities, and generate interest.- Sales: Understand current and future demand. Enable, educate, and directly support the sales force to best position this practice with Buy with Prime clients and win new business. Lead client conversations with VP level and above, presenting Buy with Prime’s perspective on innovation and experience topics, and ask exploratory questions to better understand client needs.- Collaborate with Team Members: You will collaborate with your team and Sales Executives to pursue opportunities, recommend appropriate follow-up actions, and schedule qualified meetings. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team. The SDR will communicate trends to Sales Ops and Sales Enablement, provide feedback on effectiveness of current collateral, and recommend a path forward to generate more upfront interest. The SDR will work with UX to build out mock-ups that can be leveraged during the first couple of calls to generate interest.- Internal Relationship Building: The SDR will work internally to influence other organizations to leverage champions that already exist. The SDR will sell the solution in way that strategically positions our products to meet the customer paint points and/or future needs. - Ultimately, the SDR will focus on building strong relationships by thoroughly researching the company and executives, demonstrating a clear understanding of their business challenges, speaking their language by focusing on high-level impacts like ROI, and presenting solutions that align with their strategic priorities, all while maintaining a confident and professional demeanor; essentially, position themselves as a trusted advisor.About the teamAmazon ‘Buy with Prime’ helps merchants grow their ecommerce website by offering Prime shopping benefits—including fast, free delivery and a trusted checkout—as well as Reviews from Amazon, and more. By integrating ‘Buy with Prime’ services, merchants can attract and convert Prime members and other shoppers on their sites, rely on the world’s largest fulfillment network to streamline order fulfillment and inventory management, and let Amazon handle the payment, processing, storage, picking, packing, and shipping of orders—and customer service and returns as well.The Buy with Prime (BwP)/MCF team’s mission is to help merchants grow their businesses beyond Amazon.com by externalizing the best of Amazon’s supply chain and direct to consumer (DTC) services. BASIC QUALIFICATIONS- 5+ years of experience identifying, developing and closing new enterprise business merchants.- Experience generating partnerships, identifying, and developing strategic plans to expand enterprise client base to include cultivating high value enterprise clients.- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals.- Experience leading client conversations with VP level and above.- Experience with sales CRM tools such as Salesforce or similar software. ...

Do you want to be part of an organization that is designing and launching a large scale Grocery business? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on customers and working backwards? If so, the Amazon Grocery (AG) team is looking for an experienced leader with a record of achieving results.The AG Finance team seeks a Finance Manager to partner with our business partners on operational performance, financial analysis, long term strategy and execution. Experience in this team opens up several career opportunities across Amazon.The successful candidate will have passion for data and analytics, be a self-starter comfortable with ambiguity, and an ability to work in a fast-paced and entrepreneurial environment. Excellent verbal and written communication skills are also critical in this role.Key job responsibilities- Identifies basic control risks, evaluates impact, proposes changes, and implements improvements to remediate gaps.- Delivers weekly/monthly financial close. Uses financial systems and advanced MS Excel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations.- Works with a variety of data sources. Identifies incomplete or inaccurate data, identifies root causes of data issues, escalates discrepancies, fixes data where possible or partners to deliver a solution.- Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly.- Identifies and implements solutions to resolve, improve, automate, standardize, or simplify finance processes.- Makes thoughtful time management decisions independently. Prioritizes work, resolves issues, meets deadlines, and seeks feedback from your manager. Discerns between urgent and non-urgent issues and acts accordingly to solve them.About the teamThe Grocery Finance organization is dedicated to shaping the long-term strategy and future of grocery, omni-channel and new physical store formats across Amazon.BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- Bachelor's degree ...

Locations available are New York City. Grocery Ads is a rapidly growing team within Amazon Advertising whose mission is to drive outsized advertising with Amazon’s physical stores and have our advertiser customers prefer our offerings when it comes to reaching and engaging in-store shoppers, measuring impact, and achieving their advertising goals. Our primary customers are advertisers who sell products within our stores and also online. Advertisers not endemic to the stores are also our customers, and we can offer unique ways to reach customers out-of-home and in the context of their shopping activities.In this role, you will develop greenfield advertising solutions that help advertisers reach customers in the physical world, including Amazon's owned and operated physical stores and online placements. This is a true "day one" opportunity to surprise and delight advertisers and advance the advertising industry forward.The right candidate will possess strong problem-solving skills and the ability to identify and test business opportunities across a new domain. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.You must be able to communicate up, down, and out, to both technical and business leaders. Preference for domain expertise in digital out-of-home advertising. You must be able to successfully drive and build ad products and balance the business needs against technical constraints. You must be able to take large, complex problems and break them down into manageable components, then deliver them in a successful and timely manner. Being a self-starter, showing maturity, high judgment, negotiation skills, ability to influence, ability to partner effectively Sales partners, analytical talent and leadership are essential to success in this role. This is a unique and rare opportunity to get in on the ground floor and help shape our Advertising product and business.Key job responsibilitiesExperience managing, analyzing and communicating results to senior managementExperience using data and metrics to drive improvements5+ years in program or project management or 3+ years with an MBAExperience owning program strategy and end to end delivery5+ years experience delivering cross functional projects or 3+ years with an MBAExperience implementing repeatable processes and driving automation or standardizationExperience defining and executing against program requirementsA day in the lifeAs a Senior Tech Business Developer Grocery ad team, you will program manage the development and launch of our display ad products and offerings across multiple International market segments. You will work with local sales and business stakeholders across multiple segments to identify advertising customers interested in Grocery. To increase advertiser adoption, you will regularly demo the product, gather and channel customer feedback to the product teams. You will also develop and execute the long term strategy for supporting a growing set of advertisers, across multiple international market segments. Regularly communicate with senior management and other stakeholders on status, risks and release readiness. This is a highly visible program across multiple organizations where you will have the opportunity to have a huge impact.BASIC QUALIFICATIONS- 5+ years of professional or military experience- 5+ years of developing, negotiating and executing business agreements experience- Experience developing strategies that influence leadership decisions at the organizational level- Bachelor's degree- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...