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As a Customer Onboarding Manager with Amazon Key to you will be responsible for driving the delivery and installation of an Amazon Key service with unprecedented quality, efficiency and scale. In this role, you will oversee all aspects of onboarding including scheduling, vendor management, operations for the installation of our product and adoption of our service. You will be the key owner of the customer relationship to ensure a seamless experience. As part of a growing team, you will contribute ideas and processes to continually improve while working in ambiguity, build efficiencies, and scale the business. Key job responsibilitiesVendor Management:• Maintain relationships with installers to provide the best customer experience• Create operational processes with vendors to ensure efficiencies • Evaluate vendors based on their performanceCustomer Service:• Demonstrate customer obsession while representing the face of our product to customers • Ensure that customer communication occurs timely and clearly for the best customer experience in scheduling, enrolling in, and adopting our products and servicesProgram Development:• Contribute to and continually improve the delivery program to be scalable and efficient in areas including scheduling, product installation, enrollment in our platforms, and initial use of products and servicesReporting and Communication:• Provide regular reports on the effectiveness of delivery program to senior level leadership• Communicate updates, changes, and important information to leadership in a timely mannerAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon Logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Customer Onboarding team ensures product and service delivery and customer satisfaction for multi-family real estate in North America.BASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience working with a broad range of technology tools such as SharePoint, Tableau, Excel, Access, Word, and Salesforce- 3+ years’ experience in sales operations, account management or customer service- A solid sales operations focus with ability to make data-driven decisions- Outstanding verbal and written communication skills ...

In this role, you'll be a part of Amazon Key’s Channel Sales team. The team is in charge of building strategic relationships with top channel partners throughout the country. You'll be responsible for growing Amazon Key's presence through your strategic relationships with channel partners. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). It will be this team's job to manage our top strategic partnerships and serve as escalation path for the success of our building management customer service.Key job responsibilities • Proactively manage and grow a portfolio of strategic channel partners to drive sales• Collaborate closely with partners to position Amazon Key as a primary solution for their customer base• Support the end-to-end sales cycle, from initial discovery to contract negotiation and implementation• Train channel partners to ensure they are able to drive each Amazon Key solution • Serve as the main point of contact and strategic advisor for your partners, providing exceptional client service and support • Identify and capitalize on cross-selling and up-selling opportunities to expand Amazon Key's footprint within your partners customer base• Partner with internal teamsAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistics' delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Business Development team provides strategic partnerships and go-to-market strategy to drive customer adoption.BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience in setting up and managing a sales pipeline- Experience with business development, partnership management, or sourcing new business ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking an experienced and innovative Workplace Health and Safety (WHS) Manager to join our team. In this position, you will serve as the site’s designated first aid provider in the warehouse, coordinating and implementing the Amazon Global Program. The Site WHS Manager will be responsible for partnering with an Operations Team at the site level to execute company WHS policies and ensure compliance to all applicable local, regional and federal regulations. This individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates. The Site WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and WHS data analysis.The Site WHS Manager will be responsible to lead and develop a team of WHS professionals. This individual must create and execute leadership development plans for their teams. They must communicate team expectations and provide frequent feedback, and ensure the team is executing to the core competencies of an Amazon WHS professional. Responsibilities include but are not limited to: Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies. Possess a thorough understanding of local/regional/domestic regulations and company policy Leads initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates Establishes high quality relationships with both site and regional leadership Measure site’s performance against published requirements in EHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. Drive accountability for the plan Analyze WHS metrics and review incident trends to justify the allocation of appropriate resources to areas where the WHS risk is highest. Perform frequent site WHS audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury at other FC’s Audit recordkeeping practices and WHS Information System entries to ensure compliance to global WHS standards and local regulations Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required WHS training. Must be able to work flexible shifts which could include day, nights, and weekends.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of increasing responsibilities in EHS and/or environmental programs in manufacturing, production, or service operations- 5+ years of increasing responsibilities in people and performance management- Experience implementing lean principles and process improvement in an operational environment ...

Unlock your potential as a Training Specialist II at Amazon Key! Shape the future of home and business access management while developing engaging learning solutions. Join our mission to empower customers in managing access to their properties. As a Training Specialist II, you'll be at the forefront of innovation, crafting engaging online training modules and identifying creative solutions to meet our organization's evolving learning needs. They will partner with multiple stakeholders from various countries and be an active participant in the full ADDIE process as well as ongoing course maintenance.In this dynamic role, you will:• Design, create, and review training modules that drive user adoption and understanding of Amazon Key's innovative access management solutions.• Produce and edit captivating content, and interactive training elements to enhance the learning experience.• Identify organizational learning needs and develop innovative solutions to address them effectively.• Leverage the AWS suite of tools to support Amazon Key's business goals through online resources and tools.• Occasionally travel to different sites to host on-site training workshops, ensuring hands-on learning experiences.Why you'll love working here:• Be part of an innovative team revolutionizing how people manage access to their homes and businesses.• Utilize state-of-the-art technology and AWS tools to create impactful learning experiences.• Enjoy a collaborative environment that encourages creativity and innovation.• Contribute directly to the growth and success of Amazon Key's mission.• Develop your skills in instructional design, video production, and interactive content creation.If you're passionate about education, technology, and creating engaging learning experiences that make a real difference, we want to hear from you. Join Amazon Key and help shape the future of access management training!Key job responsibilitiesCollaborate closely with subject matter experts to create learning content that effectively communicates key learning objectives and aligns with Amazon Key's mission.Design, draft, review, and edit SCORM 1.2 compliant training modules, ensuring high-quality, engaging, and effective learning experiences.Develop and manage online tools and resources to support learners, leveraging the AWS suite of tools to enhance accessibility and effectiveness.Produce compelling live-action and animated video content to communicate learning objectives in an engaging and memorable manner.Create world-class presentations and communications for the organization, maintaining Amazon's high standards for quality and professionalism.Research and design comprehensive reports that effectively communicate the impact and effectiveness of supported training programs.Manage and maintain training modules on the learning management system, ensuring content is up-to-date, accessible, and properly organized.Support internal and external events with creative promotional content and advertising materials to drive engagement and participation.Identify organizational learning needs and develop innovative solutions to address them.Occasionally travel to different sites to conduct on-site training workshops, providing hands-on learning experiences and gathering valuable feedback.Collaborate with cross-functional teams to ensure training content aligns with Amazon Key's business goals and supports the overall mission of empowering customers to manage access to their properties.This role requires a combination of creativity, technical expertise, and strong communication skills to deliver exceptional training experiences that drive Amazon Key's success in the access management market.About the teamWelcome to the Amazon Key Training Team!We are a dynamic group of training specialists spanning the United States and European Union, supporting multiple countries worldwide. Our team is at the heart of Amazon Key's mission to empower customers in managing access to their homes and businesses.Our reach extends across multiple facets of the organization, working closely with and supporting stakeholders in Sales, Installation, Customer Service, and Support. We understand that our audience is diverse, comprising both technical and non-technical professionals, each with unique support needs. This diversity challenges us to create versatile, engaging, and effective training solutions that cater to a wide range of learning styles and technical backgrounds.Join us, and be part of a team that's making a real difference in how people interact with their spaces, one training module at a time!BASIC QUALIFICATIONSEducation:• Bachelor's degree in Instructional Design, Education, Communications, or a related fieldExperience:• 3+ years in a training specialist, instructional design, or equivalent role• 2+ years creating content using a SCORM authoring tool (e.g., Articulate)• 3+ years with training course design• 3+ years with PowerPoint or equivalent presentation software• 2+ years with video content creation and editingTechnical Skills:• Proficiency in SCORM 1.2 compliant e-learning authoring tools• Proficiency in video editing software• Proficiency in Microsoft Office Suite, particularly PowerPointAdditional Requirements:• Ability to travel occasionally for on-site training workshops• Fluency in English (written and verbal)Note: These basic qualifications are objective, non-comparative, job-relevant, and can be identified through a resume review. They represent the minimum requirements for the position of Training Specialist II at Amazon Key. ...

We are seeking an experienced and innovative FinOps Manager to lead global financial operations processes. This role will be responsible for optimizing our billing systems, developing efficient payment processes, and leveraging real-time data to drive financial decision-making across our international operations. You will demonstrate a high degree of controllership over the financial data that you manage, and work directly with vendors to ensure timely and accurate payments to our partners. You will also work with ops management and tech teams to develop scalable, long-term payment and cost reporting solutions that drive efficiencies for the broader Key for Business team.Key job responsibilities· Lead the implementation and ongoing management of FinOps practices within the Key for Business (KfB) organization· Analyze KfB installation and sales data, and use this data to compile vendor invoices, exercising rigorous controllership over payments made to partners.· Develop dashboards to report on various categories of business expenses and KPIs· Act as a point of contact for KfB partners to help resolve any account or payment related concerns. Conduct billing reviews and proactively identify discrepancies between internal data and customer invoices· Address any account related inquiries or concerns from vendors and ensure they know how to use Amazon tools· Work with global stakeholders to identify FinOps improvement opportunities and help drive the same. This would include driving a culture of continuous improvement by creating efficiencies in billing and payment processesBASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years of Microsoft Excel experience- Experience using Microsoft Excel to manipulate and analyze data- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience developing business analytics or equivalent ...

Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking bright, motivated, hardworking individuals to fill Data center Logistics Specialist positions. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to Safety & Operational Excellence.Logistics Specialists monitor inventory levels to ensure that proper stock levels are maintained to support build and repair activities. They receive parts, maintain inventory, and check-out parts as needed to Data center Technicians and Engineers. They will also be responsible for loading and unloading shipments and transporting parts between different locations.This position involves frequent lifting of materials and products. Logistics Specialists will be required to keep precise records of all commodities going in and out of company. They must also maintain the cleanliness, organization, and safety of all work spaces. They must be available to work weekend shift work.The ideal candidate will have experience working in a warehouse or distribution environment, as well as experience and knowledge of reverse logistics processes. Experience handling vendor relationships is helpful.Key job responsibilitiesPrimary Focus: Inventory Control, AuditsPhysical / Environmental Demands• Requires standing, sitting, and walking for prolonged periods of time.• Typically work is in a warehouse environment where the noise level is moderate to loud.• May also work is in a data center environment where the noise level is loud.• Occasionally assist in loading and unloading shipments.• Occasionally exposed to extreme cold or hot weatherWork Environment• Work with and/or around moving mechanical parts• Noise level varies and can be loud• Temperature between 60 and 90 degrees, and will occasionally exceed 90 degreesAbout the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• High school diploma or equivalent • 2+ years of logistics or other relevant experience • 2+ year of experience in shipping & receiving, inventory and warehousing practices ...

As a Business Development Representative for Amazon Key, you will be responsible for driving the adoption and growth of Amazon Key among multi-family apartments and gated communities. Amazon Key allows customers to grant secure, keyless access to their homes for package deliveries, home services, and anywhere Key for Business technology is installed. In this role, you'll work closely with our Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale) teams. You will be responsible for expanding our footprint within existing verticals and identifying further opportunities for expansion in new and exciting use-cases. Key job responsibilitiesKey job responsibilities- Proactively manage and grow a portfolio of multi-family owner/operators, property managers, and other large organizations- Collaborate closely with customers to understand their delivery and access control needs, and position Amazon Key as the premier solution- Architect solutions tailored to each customer's requirements, including integration with their existing systems and processes- Drive the end-to-end sales cycle, from initial discovery through negotiation and installation- Serve as the main point of contact and strategic advisor for your customers, providing exceptional client service and support- Identify and capitalize on cross-selling and upselling opportunities to expand Amazon Key's footprint- Partner with internal teams to drive an exceptional customer experienceAbout the teamAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click Access to Amazon Logistics delivery drivers to customers' doorsteps -- improving the bottom line of our Last Mile operations and increasing Amazon's accountability and security for property owners/managers.BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

As a Sr Customer Onboarding Manager with Amazon Key to you will be responsible for creating and growing the customer operations of an Amazon Key service with unprecedented quality, efficiency and scale. In this role, you will be responsible for working with internal and external customers and partners to implement the product and services, bringing a high level of technical and industry expertise and knowledge in the area of Access Control in the Multi-Family market. As a Manager, you will form and lead the Customer Onboarding Team, who will be the face of our product to the end customer with the goal to lead to further business growth. This includes overseeing all aspects of service enablement, partner recruitment, negotiation and management, installation of our product and adoption of our service to lead to account expansion. You will work cross functionally with hardware, software, marketing, legal, and product to build and scale the processes. As a leader, you will train and manage your team to continually improve processes and build efficiencies, insisting on the highest standards. Key job responsibilitiesIndustry Expertise: • Collaborate with hardware, software, product and leadership to shape the product and processes based on industry standards• Be a subject matter expert on access control installation services to provide recommendations for the product and services Partner Development:• Identify and recruit Access Control partners that align with our business goals and target markets• Evaluate potential installers based on their capabilities, reach, and potential contribution to the company• Negotiate and finalize agreements with partners, ensuring clear terms, expectations, and compliance with company policiesStrategy Development: • Develop strategy for creating a customer experience that gives a competitive edge in the market• Author proposal, strategy and business review docs to be presented to senior leadership Team Leadership:• Train and develop a high performing team through establishing mechanisms of communication, and tracking performance and resultsCustomer Service:• Serve as the owner for providing and prioritizing customer-driven product feature requests with the product team• Foster a culture of customer obsession among a team that represents the face of our product to customers• Ensure that customer communication occurs timely and clearly for the best customer experience in scheduling, enrolling in, and adopting our products and servicesPerformance Analysis:• Define performance metrics and forecasting • Monitor and analyze performance against KPIs and targets• Identify areas for improvement and work with processes and teams to implement corrective actionsReporting and Communication:• Provide regular reports on the effectiveness of delivery program to senior level leadership• Communicate updates, changes, and important information to leadership in a timely mannerAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon Logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Customer Onboarding team ensures product and service delivery and customer satisfaction and engagement for multi-family real estate in North America.BASIC QUALIFICATIONS• Bachelor's Degree in a relevant field or equivalent experience • 5+ Years experience in business development or leading GTM strategies, including 3+ years leading a team • 5+ Years experience in Access Control and Multi-Family industries • Experience working with a broad range of technology tools such as SharePoint, Tableau, Excel, Access, Word, and Salesforce • Excellent verbal and written communication skills • Experience developing and implementing efficient and scalable processes ...