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At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.We are looking for an experienced Supply Chain Manager to lead 3P Contract Manufacturing (CM) operations for Amazon Key programs. This position serves as the primary point of contact for all business deliverables related to 3P contract manufacturing requirements. Responsibilities include managing hardware, software, and firmware changes in close collaboration with engineering and CM teams, owning the CM program by driving Product Lifecycle Management (PLM) cycles, and partnering with global teams to ensure timely change management and alignment on deliverables such as branding, form factor, engineering updates, and other product modifications. Additionally, the role encompasses overseeing manufacturing KPIs and ensuring seamless execution of Amazon Key programs.In this role, you'll work through various internal and external stakeholders to facilitate the full cycle manufacturing and integration of our technologies for our customers.You'll collaborate closely with cross-functional groups including Contract Manufacturers, Sales, Install Operations, Customer Service, Lab, Engineering, Global Product Experience and Marketing teams. Together, you'll drive reliable product manufacturing, deliveries and installations for our customers to facilitate great customer experiences.This is a highly collaborative role, with the feel of a startup within a larger company. You should thrive in tackling ambiguous strategic challenges, using data to inform your decisions. Proven experience in a supply chain contract manufacturing role in a similar or related industry is essential.Key job responsibilities1. Lead all aspects of 3P contract manufacturing (CM) operations, acting as the primary point of contact for CM deliverables.2. Establish and maintain strong relationships with contract manufacturers to drive production efficiency, scalability, and quality.3. Define and track performance metrics for CM partners, ensuring alignment with program goals, timelines, and budgets.4. Identify and resolve manufacturing challenges or bottlenecks, implementing corrective actions to maintain production targets.5. Act as the key liaison between contract manufacturers and internal engineering teams to facilitate seamless hardware (HW) and firmware (FW) updates.6. Conduct impact assessments for proposed changes, working with cross-functional teams to mitigate risks and ensure alignment with production schedules.7. Maintain detailed documentation and approval records for all FW/HW updates in collaboration with CM and engineering teams.8. Own and oversee the Agile/Townsend system, ensuring accurate and up-to-date product lifecycle data across all stages of manufacturing.9. Train and support internal teams and CM partners in using Agile/Townsend systems effectively for program tracking and reporting.10. Develop and execute comprehensive manufacturing plans, covering all phases from prototype builds to mass production.11. Coordinate cross-functional inputs, including engineering, procurement, and operations, to ensure all deliverables are clearly defined and achievable.12. Monitor and track manufacturing progress, identifying risks and implementing mitigation plans to maintain program timelines.13. Serve as a bridge between hardware/software engineering, Product Experience (PX), Operations Program Management (OPM), Procurement, Material Program Management (MPM), and Sourcing teams.14. Ensure clear and consistent communication across teams to align manufacturing priorities with engineering and business objectives.15. Facilitate regular meetings and checkpoints to address dependencies, resolve conflicts, and drive collaboration across global teams.16. Work closely with procurement and sourcing teams to secure critical components and manage supply chain risks impacting manufacturing.17. Lead the development of manufacturing strategies for CM transitions or significant device modifications, ensuring minimal disruption to operations.18. Define transition plans, including timelines, resource allocation, and risk management strategies, to support seamless transitions.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 3+ years of experience in general electronics/access control technologies/related industries, managing 3P Contract Manufacturing (CM).- Demonstrated experience in improving Manufacturing deliverables outcomes through CM performance management and implementation of KPIs.- Proficient in using data analysis and reporting tools (Excel, Tableau, SQL etc.) to generate reports and drive data-informed decision making.- Proven track record of building and maintaining strong vendor and stakeholder relationships (both internal and external).- Strong problem-solving and analytical skills, with the ability to identify and address operational and manufacturing bottlenecks.- Excellent written and verbal communication skills, with the ability to effectively liaise with internal and external stakeholders. ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking an experienced and innovative Workplace Health and Safety (WHS) Manager to join our team. In this position, you will serve as the site’s designated first aid provider in the warehouse, coordinating and implementing the Amazon Global Program. The Site WHS Manager will be responsible for partnering with an Operations Team at the site level to execute company WHS policies and ensure compliance to all applicable local, regional and federal regulations. This individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates. The Site WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and WHS data analysis.The Site WHS Manager will be responsible to lead and develop a team of WHS professionals. This individual must create and execute leadership development plans for their teams. They must communicate team expectations and provide frequent feedback, and ensure the team is executing to the core competencies of an Amazon WHS professional. Responsibilities include but are not limited to: Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies. Possess a thorough understanding of local/regional/domestic regulations and company policy Leads initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates Establishes high quality relationships with both site and regional leadership Measure site’s performance against published requirements in EHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. Drive accountability for the plan Analyze WHS metrics and review incident trends to justify the allocation of appropriate resources to areas where the WHS risk is highest. Perform frequent site WHS audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury at other FC’s Audit recordkeeping practices and WHS Information System entries to ensure compliance to global WHS standards and local regulations Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required WHS training. Must be able to work flexible shifts which could include day, nights, and weekends.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of increasing responsibilities in EHS and/or environmental programs in manufacturing, production, or service operations- 5+ years of increasing responsibilities in people and performance management- Experience implementing lean principles and process improvement in an operational environment ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking an experienced and innovative Injury Prevention Specialist to join our team. In this position, you will be a part of the onsite Workplace Health & Safety (WHS) Team and will lead both injury prevention and proactive activities. This position will work in an Amazon Fulfillment Center and report directly to the Site WHS Manager. The Injury Prevention Specialist (IPS) will be expected to proactively analyze tasks for potential ergonomic risk factors, perform biomechanical assessments and lead injury prevention activities. The IPS will champion proactive safety, job coaching, ergonomic training, and one-on-one engagements with Associates. The goal of the IPS is to improve technique prior to the onset of soreness or injury. Responsibilities include but are not limited to: - Minimize the risk of ergonomic injury to employees through awareness, education and early intervention - Dive deep and learn each job function within the FC and understand the body ergonomic and physical demands of each task. - Be actively involved with improvements to the standard work process, evaluating potential poor ergonomic conditions through change management processes - Evaluate trends and provide analysis of all soft tissues injuries and develop actions plans to mitigate risk - Frequent engagements with both associates and operational leaders - Support site leadership in implementation and management of Job Hazard Analysis (JHA) and Job Rotation policies - Partner with onsite medical team to implement treatment plans for first aid cases based on injury type - Will be required to maintain all first aid credentialsFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS - Must be a Certified Athletic Trainer, by either the Board of Certification (BOC) or equivalent State Certification - Must have a valid card evidencing successful completion of a First Aid, CPR, and AED course from the American Heart Association or American Red Cross. - Bachelor’s Degree - Proficiency in Microsoft Office and digital recordkeeping ...

Amazon Key is seeking an experienced Account Manager to join our Sales team. In this crucial role, you will be responsible for managing and growing relationships with existing multifamily real estate accounts, ensuring customer satisfaction, and driving building/revenue growth for Amazon Key's innovative smart building access solutions.Key job responsibilities- Serve as the primary point of contact for a portfolio of key Amazon Key accounts - Develop and implement account strategies to maximize customer satisfaction and revenue growth - Collaborate closely with internal teams including Operations, Marketing, and Program Management to ensure seamless product integration and customer experience - Identify upselling and cross-selling opportunities within existing accounts - Conduct regular account reviews and business planning sessions with clients - Monitor and report on account performance metrics and customer feedback - Address and resolve customer concerns, serving as an escalation point for complex issues - Stay informed about Amazon Key products, features, and industry trends to provide expert guidance to clientsAbout the teamAmazon Key is revolutionizing smart access solutions for homes and businesses. The team develops and maintains the largest multi-family real estate accounts in the US, as well as the portfolio expansion strategy, to drive customer obsession and revenue opportunities for both the customer and Amazon.BASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...

The role of Sr. Sales Ops Manager is of paramount importance in shaping and steering the trajectory of Key for Business towards sustained success and accelerated growth. We are seeking a dynamic and highly accomplished professional with a proven track record in nurturing client relationships, driving cross-functional initiatives to grow the existing business and advocating for pioneering our smart, app-based access control solution.Key job responsibilitiesFormulating and Executing Business Strategy:Devise and implement an all-encompassing client relationship strategy that aligns seamlessly with the overarching growth objectives of the organizationIdentify new and promising opportunities, discern potential new business with existing clients, and craft shared strategies to broaden Key for Business's market presenceClient Relationship Management:Cultivate enduring and robust relationships with both existing and prospective clients, ensuring that their unique requirements are met and their expectations exceededDrive revenue growth through the meticulous identification of client needs, tailoring bespoke solutions, and adeptly negotiating contractsUphold unwavering commitment to customer satisfaction through adept communication, proactive support, and relentless attention to their needsComprehensive Product Mastery:Develop an unparalleled command of our suite of access control solutions, staying attuned to the latest industry developmentsAssume the role of a trusted adviser by educating clients and colleagues on the salient features and transformative benefits of our product offeringsIn-Depth Reporting and Data-Driven Decisions:Institute an efficient reporting system that consistently monitors progress, scrutinizes key performance indicators, and informs decisionsContinuously evaluate the efficacy of business growth and client experience strategies, making judicious adjustments to optimize outcomesBASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree or equivalent- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...

As a Business Development Representative for Amazon Key, you will be responsible for driving the adoption and growth of Amazon Key among multi-family apartments and gated communities. Amazon Key allows customers to grant secure, keyless access to their homes for package deliveries, home services, and anywhere Key for Business technology is installed. In this role, you'll work closely with our Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale) teams. You will be responsible for expanding our footprint within existing verticals and identifying further opportunities for expansion in new and exciting use-cases. Key job responsibilitiesKey job responsibilities- Proactively manage and grow a portfolio of multi-family owner/operators, property managers, and other large organizations- Collaborate closely with customers to understand their delivery and access control needs, and position Amazon Key as the premier solution- Architect solutions tailored to each customer's requirements, including integration with their existing systems and processes- Drive the end-to-end sales cycle, from initial discovery through negotiation and installation- Serve as the main point of contact and strategic advisor for your customers, providing exceptional client service and support- Identify and capitalize on cross-selling and upselling opportunities to expand Amazon Key's footprint- Partner with internal teams to drive an exceptional customer experienceAbout the teamAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click Access to Amazon Logistics delivery drivers to customers' doorsteps -- improving the bottom line of our Last Mile operations and increasing Amazon's accountability and security for property owners/managers.BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you an engineer with a passion for data center design and looking for a challenge to chart your own course? If so, we are looking for you to help us make history. AWS data centers are the foundation upon which our software and services operates to meet the growing demands of our customers. This role provides the opportunity to collaborate with business development, design engineers, data center operations professionals, external vendors and consultants, and other cross-functional teams to assess and select colocation facilities that meet our business requirements. You will be able to showcase your in-depth understanding of data center design, engineering, and operations of infrastructure common to data centers, telecommunications facilities and other critical environment infrastructure. You will work directly with internal business teams and with colocation vendors to identify, document, and resolve any operational/design deficiencies which could impact a site’s capability or availability.You will have opportunities to influence standards for data center products, build and improve processes, and to guide the direction of our colocation data center portfolio on a global scale. So, if you are a strong leader with solid data center mechanical, electrical, plumbing, and structural (MEPS) infrastructure design engineering experience, Amazon will present a fast paced, fun, and exciting work environment that is unique in every aspect and offers an exceptional rewarding opportunity for you. Key job responsibilities- Conduct site assessments against AWS standards for collocation data centers and telecommunications facilities within the region. - Reviews vendor critical infrastructure designs and perform risk analysis and availability calculations for vendor owned and operated collocation data center’s infrastructure to determine fit-for-use/fit-for-service for AWS cloud compute and networking services.- Perform design and equipment submittal review for new Data Centers in your region.- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.- Own the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.- Lead, Review, and approve designs for existing co-location (colo) data center upgrades which improve availability/efficiency.- Interface with internal data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.- Work on concurrent projects, sometimes in multiple geographical regions.- Initiate and lead engineering site audits within Amazon’s owned or colo data centers.- Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.Colo Regional Engineers:- Possess strong engineering judgement and are able to provide recommendations despite uncertainty.- Are detail and data oriented.- Manage engineering projects and consultants.- Build trust and relationships with different stakeholders.- Be inclined to get into the field to see things up close.About the teamAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Engineering degree in Electrical, Mechanical or related discipline, or 10 years commensurate industry or military experience in lieu of degree - Cumulative 6+ years of focused experience in Data Center or Carrier-class Telecommunications design, engineering, and/or operations and maintenance (O&M) of data center critical environment infrastructure. ...

Seeking a seasoned professional with extensive expertise in multifamily real estate, particularly focused on prop tech and access control solutions. In this role, you'll be a part of our Direct BD/sales team. The BD/sales team is in charge of building strategic relationships with the top real estate management companies, effectively leading Key for Business (KfB) and our other products and services through top down real estate property initiatives. You'll be responsible for outbound/inbound activities related to many products including Amazon KfB building footprint expansion - where Key for Business technology is installed. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). It will be this team job to manage our top customer relationships and serve as escalation path for the success of our building management customer service.Key job responsibilitiesKey job responsibilitiesOrganize sales prioritiesMeet specific sales goalsManage, maintain go-to-market strategyServe as sponsor for key customer relationshipsManage issues/problems/observations coming from customersDevelop and ownership of new mechanisms to scale goalsOwnership of the input goals (relationships & pipeline) and output goals (unit/building installs)About the teamAmazon Key for Business is the multiunit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistic's delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Business Development and Marketing team provides strategic partnerships and go-to-market strategy to drive customer adoption.BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline ...

As a Sales Operations Install Manager with Amazon Key to you will be responsible for driving the delivery and installation of an Amazon Key service with unprecedented quality, efficiency and scale.In this role, you will oversee all aspects of installation and service enablement for our customers including scheduling, vendor management, operations for the installation of our product and adoption of our service. You will be a key owner of the customer relationship to ensure a seamless experience. As part of a growing team, you will contribute ideas and processes to continually improve while working in ambiguity, build efficiencies, and scale the business. Key job responsibilitiesVendor Management:• Use technical expertise to onboard, train, and audit performance of third party installers• Maintain relationships with installers to provide the best customer experience• Create operational processes with vendors to ensure efficiencies and industry standardsCustomer Service:• Demonstrate customer obsession while representing the face of our product to customers• Ensure that customer communication occurs timely and clearly for the best customer experience in scheduling, enrolling in, and adopting our products and services directly or through our vendors Program Development:• Build and continually improve the delivery program to be scalable and efficient in areas including scheduling, product installation, enrollment in our platforms, and initial use of products and services• Provide field feedback to and collaborate with Product and Engineering to improve our products and servicesReporting and Communication:• Create as needed and deliver regular reports on the effectiveness of installation and customers operations to senior level leadership• Communicate updates, changes, and important information to leadership in a timely mannerAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon Logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers. The Customer Onboarding team, which includes Installation, ensures product and service delivery and customer satisfaction for multi-family real estate in North America.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of sales operations or equivalent experience- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience working in or managing vendors for Access Control, Security, Low Voltage or or similar technology. ...

In this role, you'll be a part of Amazon Key’s Channel Sales team. The team is in charge of building strategic relationships with top channel partners throughout the country. You'll be responsible for growing Amazon Key's presence through your strategic relationships with channel partners. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). It will be this team's job to manage our top strategic partnerships and serve as escalation path for the success of our building management customer service.Key job responsibilities • Proactively manage and grow a portfolio of strategic channel partners to drive sales• Collaborate closely with partners to position Amazon Key as a primary solution for their customer base• Support the end-to-end sales cycle, from initial discovery to contract negotiation and implementation• Train channel partners to ensure they are able to drive each Amazon Key solution • Serve as the main point of contact and strategic advisor for your partners, providing exceptional client service and support • Identify and capitalize on cross-selling and up-selling opportunities to expand Amazon Key's footprint within your partners customer base• Partner with internal teamsAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistics' delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Business Development team provides strategic partnerships and go-to-market strategy to drive customer adoption.BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience in setting up and managing a sales pipeline- Experience with business development, partnership management, or sourcing new business ...

As a Customer Onboarding Manager with Amazon Key to you will be responsible for driving the delivery and installation of an Amazon Key service with unprecedented quality, efficiency and scale.In this role, you will oversee all aspects of onboarding including scheduling, vendor management, operations for the installation of our product and adoption of our service. You will be the key owner of the customer relationship to ensure a seamless experience. As part of a growing team, you will contribute ideas and processes to continually improve while working in ambiguity, build efficiencies, and scale the business. Key job responsibilitiesInternal and External Vendor Management:• Maintain relationships with installers and internal teams to provide the best customer experience• Refine operational processes with vendors to ensure efficiencies• Evaluate vendors based on their performanceCustomer Service:• Demonstrate customer obsession while representing the face of our product to customers• Ensure that customer communication occurs timely and clearly for the best customer experience in scheduling, enrolling in, and adopting our products and servicesReporting and Communication:• Provide regular reports on the effectiveness of delivery program to leadership• Communicate updates, changes, and important information to leadership in a timely mannerAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon Logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Customer Onboarding team ensures product and service delivery and customer satisfaction for multi-family real estate in North America.BASIC QUALIFICATIONS-Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field-Experience working with a broad range of technology tools such as SharePoint, Tableau, Excel, Access, Word, and Salesforce-1+ years’ experience in sales operations, account management or customer service-A solid sales operations focus with ability to make data-driven decisions-Good verbal and written communication skills ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. All physical requirements are expected with reasonable accommodations - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Ability to work in elevated locations. - Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed - Some travel may be requiredNOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).A day in the lifeOur Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution• Show a strong aptitude for troubleshooting and problem solving at their root and step back to understand the broader context• Maintain service level agreements through the implementation of proactive issue detection and reporting• Are biased to act in the absence of direction or support• Improve effectiveness through process innovationYou will be required to work shift work that will include days/nights/weekends/holidays.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 1+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- High school or equivalent diploma ...

Our Reliability & Maintenance Engineering (RME) team is integral to the success of Amazon worldwide. They manage risks, minimize system downtime, and find innovative ways to improve the way we work. It’s how we’ll become a more sustainable business while building the future one innovative product, service, and idea at a time.About the Role:As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. In addition to developing your skills, you will mentor junior technicians to grow in their roles.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there is more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety!Here is what you can expect with the Reliability & Maintenance Engineering (RME) selection process for Mechatronics & Robotics Technicians: (Timeframe: Approximately 30-days)Step 1: Congratulations! You successfully submitted your application! Step 2: Amazon Recruiting will review your application and invite the most qualified candidate to complete a pre-employment assessment. Step 3: If you meet the role qualifications, you will receive an invitation from Amazon Recruiting (do-not-reply@criteriacorp.com) to begin your Criteria assessment. You have 5 days to complete. Step 4: Once you successfully meet the pre-employment assessment requirements, you will be invited to complete a video interview. Your video interview invitation will be from HireVue (interviews@hirevue.com) and you will have 7 days to record your interview.Step 5: Your video interview will be reviewed by the Amazon Hiring Team and you will be notified of next steps via email within 5 business days. Key job responsibilitiesResponsibilities include, but are not limited to• Promote a safe working environment by following all safety procedures • Complete preventative maintenance routines with proper documentation• Troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE), which includes belts, motors, photo-eyes, relays, and more• Maintain a positive working relationship across all of the Amazon Operations facility• Track and store department inventory• Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodationPlease note that while we strive to accommodate employees' preferences for shift assignments, due to operational requirements and scheduling constraints, we cannot guarantee a specific shift assignment.The following are typical shifts in the Mechatronics & Robotics Technician role: Front Half Day Shift:Schedule: 4 days on, 3 days off. The days can be set according to your operational needs, a common pattern is working Sunday to Wednesday.Hours: Typically, this shift might start in the morning and end in the late afternoon. For a 10-hour shift, this could be 6:00 AM to 4:30 PM, with a half-hour break included.Back Half Day Shift:Schedule: 4 days on, 3 days off. Often, this shift could be Wednesday to Saturday to complement the Front Half Day Shift.Hours: Like the Front Half Day shift, this shift would also occur during daytime hours. Depending on your downtime windows, a typical schedule might be from 7:00 AM to 5:30 PM, with a half-hour break.Front Half Night Shift:Schedule: 4 days on, 3 days off. The days can be arranged as per your needs, such as Sunday to Wednesday.Hours: This shift would occur during the night. For example, it could run from 6:00 PM to 4:30 AM, with a half-hour break.Back Half Night Shift:Schedule: 4 days on, 3 days off. To complement the Front Half Night Shift, this might run from Wednesday to Saturday.Hours: Like the Front Half Night shift, this shift would take place during the night. Depending on your downtime windows, a typical schedule might be from 7:00 PM to 5:30 AM, with a half-hour break.At Amazon, we continuously strive to make sure our opportunities are open to all. We treat all job applications equally, and are always delighted to welcome a new Amazonian. Apply to join our close-knit team and your Amazon RME adventure will begin from day one. Where it goes and what it looks like is up to you!BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent diploma- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of experience conducting quality predictive and preventative maintenance procedures- 2+ years of experience in the repair of material handling equipment (MHE), automated conveyor systems, or related mechanical/controls equipment- 2+ years of blueprint and electrical schematic reading knowledge- 2+ years of experience demonstrating Safety Standards- 1+ years of experience in troubleshooting and diagnostics of MHE systems ...

We are seeking an experienced and innovative FinOps Manager to lead global financial operations processes. This role will be responsible for optimizing our billing systems, developing efficient payment processes, and leveraging real-time data to drive financial decision-making across our international operations. You will demonstrate a high degree of controllership over the financial data that you manage, and work directly with vendors to ensure timely and accurate payments to our partners. You will also work with ops management and tech teams to develop scalable, long-term payment and cost reporting solutions that drive efficiencies for the broader Key for Business team.Key job responsibilities· Lead the implementation and ongoing management of FinOps practices within the Key for Business (KfB) organization· Analyze KfB installation and sales data, and use this data to compile vendor invoices, exercising rigorous controllership over payments made to partners.· Develop dashboards to report on various categories of business expenses and KPIs· Act as a point of contact for KfB partners to help resolve any account or payment related concerns. Conduct billing reviews and proactively identify discrepancies between internal data and customer invoices· Address any account related inquiries or concerns from vendors and ensure they know how to use Amazon tools· Work with global stakeholders to identify FinOps improvement opportunities and help drive the same. This would include driving a culture of continuous improvement by creating efficiencies in billing and payment processesBASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years of Microsoft Excel experience- Experience using Microsoft Excel to manipulate and analyze data- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience developing business analytics or equivalent ...

**NOTE: This permanent, full-time position is located in Las Vegas, NV and does not offer relocation.**The Mechatronics & Robotics Apprentice (MRA) will learn to combine electronic, mechanical, computer and control skills at the workplace. During on-the-job learning (OJL) you will work with complex high-performance manufacturing systems and will learn to analyze, troubleshoot, and repair systems to maintain process efficiency. The focus of this role is to learn the skills and abilities to ensure safety regulations and policies are adhered to, assist in the installation, maintenance, and repair of the automated packaging and distribution equipment, ensure preventative maintenance is conducted on time to a high standard, and provide high levels of equipment availability through continuous improvement. Amazon MRA apprentices are engaged in the assembly and maintenance of complex machines, plants, and systems in the Reliability & Maintenance Engineering sector or in organizations which purchase and operate such mechatronic systems. Apprentices are paired with journeyworkers to carry out their work at various facilities, including high automation and robotics facilities in connection with service operations. They are expected to work on the basis of technical documents and instructions and carry out their work in compliance with the relevant provisions and safety regulations.The successful candidate is an effective communicator, works well in a team, and is self-motivated. They should have the ability to work collaboratively and coordinate their activities with upstream and downstream operations partners. In addition to developing your skills, you will be mentored by senior technicians in order to grow in your role. Key Responsibilities: - Perform preventative/predictive maintenance of conveyance equipment using the appropriate job plans, procedures, and manuals. - Maintain and repair distribution center racking. - Complete preventative maintenance routines, documentation, and procedures. - Track and store department inventory, including spare parts. - Develop and maintain positive working relationships across all levels of the organization. - Conduct maintenance and basic troubleshooting of robotics and robotic work cells. - Troubleshoot electrical and mechanical problems related to all material handling equipment components. - Maintain and troubleshoot motors, photo eyes, relays, proximity sensors, solenoids, motor starters, tachs, etc. - Assist in mentoring junior technicians by providing guidance and directions to help them develop their skill set. - Assist with basic electronics/Programmable Logic Controllers troubleshooting. - Physical Demands (must be able to perform with or without reasonable accommodation): o Lift and move items up to 49 pounds each with or without reasonable accommodations; o Regular bending, lifting, stretching, and reaching both below the waist and above the head o Occasionally handle wheeled dollies loaded with products up to 100 pounds during site visits. - Engage in full manual dexterity in both hands and wrists. - Move in the facility and around areas with great frequency; facilities are over a quarter mile in length. - Climb ladders and gangways safely and without limitation. - Dexterity in eye/hand coordination, feet (foot pedals), manual (picking, pinching, holding, grasping), and wrist motion (repetitive flexion/rotation). - Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours and wet or uneven surfaces. - Stand/walk during shifts lasting up to 12 hours. - 50% or more travel requirement pre-launch to complete various building launch and training tasks.Program Requirements: - Must be at least 18 years of age - Flexible to relocate after completion of the program - Able to enroll in and attend a 12-week training at one of five designated training providers (Location to be determined post-interview) - Must meet the minimum qualifying score on a Mechanical Aptitude Test - Ability to work flexible schedules/shifts/areas, including weekends, nights, and/or holidaysBASIC QUALIFICATIONS - High school diploma or equivalent diploma - 1+ year of experience in PC competency to include: Microsoft Word, Excel and Outlook ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONS• Bachelor’s Degree or 2+ years Amazon experience.• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.• Prior experience with performance metrics, process improvement and Lean techniques.• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. ...

Unlock your potential as a Training Specialist II at Amazon Key! Shape the future of home and business access management while developing engaging learning solutions. Join our mission to empower customers in managing access to their properties. As a Training Specialist II, you'll be at the forefront of innovation, crafting engaging online training modules and identifying creative solutions to meet our organization's evolving learning needs. They will partner with multiple stakeholders from various countries and be an active participant in the full ADDIE process as well as ongoing course maintenance.In this dynamic role, you will:• Design, create, and review training modules that drive user adoption and understanding of Amazon Key's innovative access management solutions.• Produce and edit captivating content, and interactive training elements to enhance the learning experience.• Identify organizational learning needs and develop innovative solutions to address them effectively.• Leverage the AWS suite of tools to support Amazon Key's business goals through online resources and tools.• Occasionally travel to different sites to host on-site training workshops, ensuring hands-on learning experiences.Why you'll love working here:• Be part of an innovative team revolutionizing how people manage access to their homes and businesses.• Utilize state-of-the-art technology and AWS tools to create impactful learning experiences.• Enjoy a collaborative environment that encourages creativity and innovation.• Contribute directly to the growth and success of Amazon Key's mission.• Develop your skills in instructional design, video production, and interactive content creation.If you're passionate about education, technology, and creating engaging learning experiences that make a real difference, we want to hear from you. Join Amazon Key and help shape the future of access management training!Key job responsibilitiesCollaborate closely with subject matter experts to create learning content that effectively communicates key learning objectives and aligns with Amazon Key's mission.Design, draft, review, and edit SCORM 1.2 compliant training modules, ensuring high-quality, engaging, and effective learning experiences.Develop and manage online tools and resources to support learners, leveraging the AWS suite of tools to enhance accessibility and effectiveness.Produce compelling live-action and animated video content to communicate learning objectives in an engaging and memorable manner.Create world-class presentations and communications for the organization, maintaining Amazon's high standards for quality and professionalism.Research and design comprehensive reports that effectively communicate the impact and effectiveness of supported training programs.Manage and maintain training modules on the learning management system, ensuring content is up-to-date, accessible, and properly organized.Support internal and external events with creative promotional content and advertising materials to drive engagement and participation.Identify organizational learning needs and develop innovative solutions to address them.Occasionally travel to different sites to conduct on-site training workshops, providing hands-on learning experiences and gathering valuable feedback.Collaborate with cross-functional teams to ensure training content aligns with Amazon Key's business goals and supports the overall mission of empowering customers to manage access to their properties.This role requires a combination of creativity, technical expertise, and strong communication skills to deliver exceptional training experiences that drive Amazon Key's success in the access management market.About the teamWelcome to the Amazon Key Training Team!We are a dynamic group of training specialists spanning the United States and European Union, supporting multiple countries worldwide. Our team is at the heart of Amazon Key's mission to empower customers in managing access to their homes and businesses.Our reach extends across multiple facets of the organization, working closely with and supporting stakeholders in Sales, Installation, Customer Service, and Support. We understand that our audience is diverse, comprising both technical and non-technical professionals, each with unique support needs. This diversity challenges us to create versatile, engaging, and effective training solutions that cater to a wide range of learning styles and technical backgrounds.Join us, and be part of a team that's making a real difference in how people interact with their spaces, one training module at a time!BASIC QUALIFICATIONSEducation:• Bachelor's degree in Instructional Design, Education, Communications, or a related fieldExperience:• 3+ years in a training specialist, instructional design, or equivalent role• 2+ years creating content using a SCORM authoring tool (e.g., Articulate)• 3+ years with training course design• 3+ years with PowerPoint or equivalent presentation software• 2+ years with video content creation and editingTechnical Skills:• Proficiency in SCORM 1.2 compliant e-learning authoring tools• Proficiency in video editing software• Proficiency in Microsoft Office Suite, particularly PowerPointAdditional Requirements:• Ability to travel occasionally for on-site training workshops• Fluency in English (written and verbal)Note: These basic qualifications are objective, non-comparative, job-relevant, and can be identified through a resume review. They represent the minimum requirements for the position of Training Specialist II at Amazon Key. ...

At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.We're seeking an experienced Supply Chain Planning Manager to oversee our global supply chain planning and executional requirements including but not limited to Forecasting (Demand Planning), Supply Planning, Manufacturing Planning, Field OPS Inventory/Outbounds Planning, Planning KPI Management etc. for Amazon Key programs. In this role, you'll work through various internal and external stakeholders to manage the planning and last mile executional scope of supply chain in order to facilitate the integration of our technologies for our customers.You'll collaborate closely with cross-functional groups including Sales, Install Operations, Customer Service, Mapping, Manufacturing, Lab and Engineering. Using data and stakeholder insights, you'll create and implement successful supply chain plans for Amazon Key programs. Together, you'll drive reliable product installations for our customers and deliver great customer experiences.This is a highly collaborative role, with the feel of a startup within a larger company. You should thrive in tackling ambiguous strategic challenges, using data to inform your decisions. Proven experience in a supply chain planning role taking on short term, mid-term and long-term planning initiatives is essential.Key job responsibilities1. Lead and manage Amazon Key Supply Chain Planning areas i.e., Demand planning, Manufacturing Planning and Field OPS Supply Planning. 2. Manage Install Partner Supply and Replenishment Review on a weekly/bi-weekly basis for all global regions and install partners. 3. Lead the monthly Sales and Operations Planning (S&OP) Cycle to capture the short-term/mid-term sales demand, consolidate demand signals by hierarchies of programs/SKUs/geographies. 4. Propose a sound manufacturing plan on a monthly basis by taking S&OP inputs, supply chain policies and field variables into account for long term strategic planning, change management and on-time installation success. 5. Drive the quarterly and annual long-term Forecasting and Manufacturing Planning Processes by collaborating with Business Development, Sales, Install OPS and Finance Teams to meet program related strategic long-term objectives and inventory deliverables. 6. Collaborate with internal Trade Compliance and Logistics teams to facilitate compliant international shipping requests for internal Amazon Key stakeholders. 7. Maintain and facilitate onboarding of new vendors/warehouses/contract manufacturers on to the internal supply chain database systems to enable accurate data management and internal process flows. 8. Ensure adherence and implementation of Standard Operating Procedures (SOPs) across stakeholders to enable long term process evolution of planning practices for Amazon Key. 9. Develop and maintain key performance indicators (KPIs) to track the effectiveness of various planning areas and support operations.10. Analyze data to identify planning bottlenecks and recommend solutions for optimization through effective planning changes and process improvement strategies.11. Build and maintain strong relationships with Sales and Install OPS team members.12. Evaluate planning performance of end-to-end supply chain deliverables and address any performance gaps.13. Collaborate effectively with internal teams including Sales, Install ops, Customer Service, Mapping, Manufacturing, Lab and Engineering. 14. Communicate effectively with stakeholders at all levels, providing updates and seeking input.15. Contribute to the development and improvement of Amazon Key planning processes and products.16. Other duties and special projects will be assigned on a need to basis as it relates to supply chain planning and operational objectives. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Demonstrated experience in improving planning outcomes through planning performance management and implementation of KPIs. ...

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians II (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. Key job responsibilities• Tasked with driving innovation while reducing operational costs in the facilities. • Drive projects with moderate complexity. • Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). • Perform rack installs, rack decommissioning, operational readings and facility management. • Provide key performance indicators to senior engineers. • Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. • Ensure all safety procedures are adhered to while performing work.• Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems. • Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. • Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio. • Role may support more than one location/site. • Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder • Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- High school or equivalent diploma - 2+ years of electrical and/or mechanical experience OR 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience - 2+ years of experience MS Office Suite experience ...

As a Customer Onboarding Manager with Amazon Key to you will be responsible for driving the delivery and installation of an Amazon Key service with unprecedented quality, efficiency and scale. In this role, you will oversee all aspects of onboarding including scheduling, vendor management, operations for the installation of our product and adoption of our service. You will be the key owner of the customer relationship to ensure a seamless experience. As part of a growing team, you will contribute ideas and processes to continually improve while working in ambiguity, build efficiencies, and scale the business. Key job responsibilitiesVendor Management:• Maintain relationships with installers to provide the best customer experience• Create operational processes with vendors to ensure efficiencies • Evaluate vendors based on their performanceCustomer Service:• Demonstrate customer obsession while representing the face of our product to customers • Ensure that customer communication occurs timely and clearly for the best customer experience in scheduling, enrolling in, and adopting our products and servicesProgram Development:• Contribute to and continually improve the delivery program to be scalable and efficient in areas including scheduling, product installation, enrollment in our platforms, and initial use of products and servicesReporting and Communication:• Provide regular reports on the effectiveness of delivery program to senior level leadership• Communicate updates, changes, and important information to leadership in a timely mannerAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon Logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Customer Onboarding team ensures product and service delivery and customer satisfaction for multi-family real estate in North America.BASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience working with a broad range of technology tools such as SharePoint, Tableau, Excel, Access, Word, and Salesforce- 3+ years’ experience in sales operations, account management or customer service- A solid sales operations focus with ability to make data-driven decisions- Outstanding verbal and written communication skills ...