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The Finance Adversarial Threat Emulation (FATE) team is looking for a security engineer to perform red teaming and penetration testing on Finance Operations (e.g., Accounts Payable, Accounts Receivable, Payroll, Procurement, Amazon Travel and Events, and Global Real Estate and Facilities) infrastructure and applications. The scope of this role includes performing end to end full stack engagements - from scoping, to threat modeling, information gathering, discovery, vulnerability exploitation, lateral movement, post-exploitation, and executive reporting. Your engagements will include internal, external, web, mobile, and other environments. You will be responsible for working closely with many teams at Amazon, while testing their application environments. You will exhibit a strong sense of customer obsession and earn trust while working with these teams. You will be providing deep security expertise and insight to correctly identify and explain the security vulnerabilities and impact while working with business teams on remediation strategies.Key job responsibilitiesPerform full stack security testing on business units independently as well as within a teamPerform red team campaigns of client systems, websites, and networks to discover high-quality vulnerabilitiesThoroughly document exploit chain/proof of concept scenarios for client consumptionIdentify security monitoring weaknesses and recommend detection improvementsDevelop innovative and scalable tools, solutions, and processes to enhance the Offensive Security team’s operationsCommunicate with VPs, Directors, and finance and technology leaders to prioritize and execute remediation plansAbout the teamOur vision is to make Finance Operations assets the most difficult target to exploit by bad actors. We perform red team engagements and penetration testing on Finance Operations assets, including upstream and downstream systems.BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or related field or equivalent experience- 2+ years of security engineering experience, including red teaming, penetration testing, vulnerability research, and manual code auditing for vulnerabilities ...

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of automation and material handling solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.As an Operations Engineer for Amazon, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.Key job responsibilities• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.• Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues.• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.• Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team.• Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.• Support change order controls, purchase orders, and invoice validation/approvals.• Excel at building strong working relationships with internal and external stakeholders across multiple projects.• Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time.• Travel 30% - 80% domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.BASIC QUALIFICATIONS- Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, or other STEM field- 4+ years of experience as a Project Engineer, Process Engineer, Project Manager, Manufacturing Engineer, or related occupation- Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems- Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.)- Experience supporting deployment of new product/technology and/or large material handling and automation installations in a construction environment to include safety and permitting requirements. ...

Prime Video is disrupting traditional media with an ever-increasing selection of movies, TV shows, Emmy Award winning original content, add-on subscriptions including HBO and Showtime, and live events like Thursday Night Football. Making great content available to customers, with high availability is just one part of the puzzle. Experimenting with different ways of making this content available to customers is equally important.Linear (24/7 Television or broadcast programming) is one of the key options for Prime Video customers. Although video on demand is on the rise, the global viewing hours weighs in favor of live or scheduled TV and OTT linear streaming is predicted to grow by 64% in next two years. We in Prime Video Catalog are building next gen linear catalog systems to provide best-in-class Linear TV experience to Prime Video customers. It is Day 1 for the linear TV experience on Prime Video.This is your opportunity to take an active role in shaping the future of digital video by defining the next generation of what Amazon customers are watching. We need your passion, innovative ideas, and creativity to help continue to deliver on our ambitious goals.We are looking for strong developers who are passionate about delivering excellent, digital media experiences to our customers. It is an opportunity to work with Principal and senior engineers to build high-speed data delivery systems, and creating simple solutions for the complex media ingestion and publishing processes.Successful candidates for this position will have a strong background in C++/Java, Python and/or SQL while experience with ElasticSearch, AWS services including Dynamo, SQS, Athena will help you contribute quickly. Equally important to these specific skills are a candidate's ability to multi-task, quickly adapt to new development environments and changing business requirements, learn new systems, create reliable/maintainable code, find creative and scalable solutions to difficult problems, and ability to communicate clearly and concisely both written and orally.Key job responsibilitiesYou will help lead the Linear Mobile Client team's transition to owning its mobile experience.This role requires comfort working in both Android and iOS environments. While having a specialty is acceptable, the position involves working on both platforms.Additionally, experience with Fire TV (an Android-based platform) is highly beneficial.A day in the lifeThe day starts with a quick email and Slack check to see if there have been any updates. Your team meetings will begin with a standup at 9:30 a.m. PST, led by one of your peers. Often, you will spin off with another developer or your manager to dive deeper into any questions you might have had earlier.Before lunch, you might connect with a product manager to review a project update and ensure we’re aligned for a big launch next week.Take a break and grab some lunch. Since you will be working from home, maybe enjoy a nice walk?Your afternoons will be spent building. You will work on documentation, review code, and push your own CRs. After a final push to your remote branch, you will log off for the day.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- 1+ years of experience contributing to the system design or architecture (architecture, design patterns, reliability and scaling) of new and current systems. ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like seeing how your work impacts the bigger picture? Answer yes to these and you’ll fit right in here at Amazon Robotics (AR). We passionately work to apply new advances in robotics and automation to solve real-world challenges to transform the Amazon customer experience. We are Amazon Robotics and we will give you the tools and assistance you need to invent with us in ways that are rewarding, fulfilling and fun. We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully assist existing robotic technologies in the network. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple engineering teams within (AR) to raise the bar on quality and the customer experience.The Field Hardware Support Engineering team is the primary link between AR and Reliability and Maintenance Engineers (RME) coaching the site on maintenance best practices, robotics systems and tools. You will work directly with RME leaders and technicians at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology. You will identify maintenance pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of maintenance, engineering, product, and solution stakeholders from Global Robotics and Central RME to ensure North America maintenance organizations become self-sufficient with Amazon Robotics’ technologies.Key job responsibilitiesFront line resolution of technical inquiries and escalations from RME; the topics of these inquiries and escalations may include but are not limited to: deep diving offline robotic hardware, driving root cause corrective action, spares and tool identification• Provide On-Site escalation assistance to reliability and maintenance teams (deep dive HW functionality gaps, capture and address VOC, remove roadblocks, escalate to partner teams as required)• Work with reach back support teams on resolution of complex technical inquiries and escalations• Engage partner teams to improve process bottlenecks and influence managers and directors• Serve as Subject Matter Expert for two to three Amazon Robotic assets• Identify and address trending hardware performance issues and improvement opportunities, and implementing solutions in the AR network• Escalate building risks to program management and hardware support engineering leadership, define and deliver risk resolution plans• Capture “voice of the customer” and leverage field experience to insist on the highest standards in product design and development priorities• Execute continuous improvement projects using automation• Work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is requiredBASIC QUALIFICATIONS- Bachelor’s degree in Engineering (Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Process Engineering) or relevant STEM degree- - 4+ years experience in a manufacturing, warehouse, or equivalent environment with experience resolving technical issues with a cross functional team- - Experience managing multiple high-priority tasks simultaneously- - Excellent business communication skills for technical and non-technical topics- - Troubleshooting expertise with proven problem-solving and analytical skills- - Ability and willingness to travel up to 75% and a minimum of 50% ...

Ring is looking for a customer-obsessed, detail-oriented Learning Systems Manager to provide workload guidance, oversight, stakeholder communication, and analytics/reporting for the Learning Experience Design team as part of the Ring Customer Support Organization. You will anticipate bottlenecks and balance business needs to move projects forward quickly. You thrive and succeed in a fast-paced environment and are not hindered by ambiguity or competing priorities.This role requires excellent project management skills, problem-solving abilities, and strong communication skills. Above all, you must possess a passion for learning and contribute to team and customer success.Key job responsibilities• Manage the LMS vendor relationship and manage upgrades and customization.• Oversee implementation of the selected Learning Management System (LMS) and manage day-to-day operations and support of the LMS.• Partner with Workforce Management to keep reliable LMS registrations, logistics, admin permissions, marketplaces, and groups for all audiences.• Build mechanisms and outreach efforts for sites to access, manage, and troubleshoot LMS issues as needed.• Provide LMS support to both internal stakeholders and external users.• Document standard operating procedures around daily business processes.• Lead system upgrades and system changes and related technical requirements of all learning technology platforms.• Communicate updates through extensive written material to keep leadership and stakeholders informed.• Manage licenses and contracts for technology tools.• Manage legal and information security reviews and evaluations for new and proposed technologies. • Own training completion reporting processes, including data analysis and presentation of insights to leadership.• Collaborate closely with Business Intelligence (BI) and Operations (Ops) stakeholders to align learning initiatives with organizational goals.• Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities. • Travel may be required.A day in the lifeIn this position, you will evolve the learning systems strategy and execution for Ring operations learning. You will oversee and work directly on learning systems that utilize your expertise in instructional technologies, vendor management, and human performance technology to enhance the performance of Ring associates. The solutions you create will enable improved learner experience and provide quantifiable data. You should have people leadership experience, experience working across global locations, expertise in developing and maintaining strong business relationships, and collaborating across parts of a business. This includes assessing technology requirements, ensuring ongoing accessibility to learning systems at all sites, testing learning solutions prior to launches, and developing reporting mechanisms including dashboards for managers and supervisors.About the teamOur team is dedicated and responsible for the learning and development of Ring Customer Support organization. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a first-class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Familiarity with xAPI, SCORM, LMS, LRS.- Experience managing large-scale technology implementations.- Familiarity with tool integrations using APIs and scripting.- Knowledge of current trends in learning technology, as well as key tool sets and their potential applications in training.- LMS ownership experience in a large-scale, corporate environment, including end-user training and day-to-day support. ...

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Business Customer Services learning experience team is seeking Sr. Learning specialist. Overall responsibility include boosting the competencies of our customer service associates by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Job Scope: 1. Be an expert communicator (Written and Verbal Communication) in Japanese (JLPT N1) and English2. Deliver Amazon orientation and new hire training to all job levels (virtually or in person; as the business requires)3. Meet/exceed performance expectations w.r.t New hire training (e.g. Training Yield, customer experience and AHT performance)4. Design and Deliver continuous learning sessions for existing employees to meet/exceed improvement goals5. Proactively analyze performance data to identify gaps, propose and deliver training interventions to meet/exceed improvement goals6. Gather training needs (via performance data analysis, voice of business and voice of associates sessions), design and deliver training interventions to address these needs7. Maintain and report data (e.g. trainee attendance, performance and analysis etc.) timely and accurately8. Participate in call listening sessions and quality calibrations to keep abreast of updates and developments9. Take customer contacts every month to keep abreast of latest process updates and changes10. Lead and/or be a team member on improvement projects that are aimed at enhancing business performanceKey job responsibilities• Coordinate training sessions based on site needs;• Conduct Daily sessions with trainees;• Track and providing weekly debriefs and reporting to the ABCS Leadership Team;• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;• Contribute to additional training projects as required;• Understands workflow and daily production goals;• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;• Maintains a positive attitude and presence on the floor;• Facilitates and presents to groups of up to 30 people in a class;• Act as an effective people manager during mentored production periods during training.BASIC QUALIFICATIONS - Must be an expert in Japanese Language (JLPT N1 Certified) and English Language.- 2+ years of experience in training delivery roles or similar experience- Flexible to work within a 24/7 x 365 days global team across a variety of time zones - Good communication skills for the purpose of knowledge transfer and skill development; - Good coordination and organization skills;- Extensive expertise in cultural and soft skills relevant to a contact center environment; - Competent user level of Microsoft Office tools (Word, Excel and PowerPoint) ...

Are you interested in leveraging your video editing, motion design, project management, and relationship management skills as part of a production team, responsible for producing high quality, creative, and compelling Amazon seller conferences? This role will provide event and marketing assets through video and animations for highly visible, large-scale seller events and internal events and communications. The Video Editor/Motion Designer will be part of a team that owns the strategy and execution for Amazon seller events and supports other event and communication initiatives whether virtual, physical, or hybrid – including our annual flagship event, Amazon Accelerate.Key job responsibilitiesAs a Video Editor/Motion Designer, you will partner closely with lead Creative Producers, Marketing Managers, and Program Managers to create a variety of assets that inspire, engage, and educate our sellers and associates. You will work tirelessly to deliver multiple assets that tie event content together, promote seller events, excite and energize our sellers, and inform and inspire Amazonians. You understand that impactful videos are a significant part of the attendee experience, and you will work closely with creative designers and video producers to ensure that text, visuals, and video assets complement and tie stories together for maximum understanding and engagement. In this role, you will work collaboratively with production partners, producers, designers, product managers, marketers, and program managers across the Selling Partner Services organization, leading the editing and animation of assets to be viewed by worldwide audiences through an array of delivery channels. About the teamThe Accelerate Seller Events Team (ASET) is responsible for the end-to-end delivery of Amazon Seller events. This role will report into the Head of Production and Content and be responsible for editing and creating a portfolio of visual assets that will be leveraged in marketing communications (internally and externally), during general session and breakout sessions, and post-event materials. This role will also support a growing portfolio of internal event needs (Town Halls and communications) along with other ad-hoc programs and projects throughout the year. You will work with creative producers, program managers, marketing leads, event producers and content leads. BASIC QUALIFICATIONS- Experience using data and metrics to drive improvements- 3+ years of experience in video editing and motion design- Experience owning end to end delivery, and communicating results to senior leadership ...

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical, cross-functional operations and technology projects associated with the launch and retrofits of Sub Same Day (SSD) FC buildings. This role requires scoping and creating project plans, developing processes, mitigating schedule risks, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Travel expected 25%Key job responsibilities - Supporting the development of launch strategy - Developing launch teams program to ensure successful site launches - Partnering with other teams to source, allocate and coordinate launch resources- Work with stakeholders to align responsibilities and mitigate risks to project execution - Managing and delivering results on complex projects across multiple organizations - Gathering and analyzing data on launch performance results - Creating, communicating and managing budget for launch support - Innovating to improve processes and continuously removing cost from our launches and operations-Weekly, Monthly, and Quarterly Reporting- Manage end-to-end program health and goal delivery- Establish Planning cadence with stakeholder teams- Economic Models for cost/benefit of initiatives upon intakeAbout the teamThe SSD FC Launch team supports the Rapid and Rural Logistics organization in the planning and build-out of new SSD FC fulfillment centers across the United States. The team coordinates project plans and tracks execution across stakeholders from business, technology, design, and construction teams. BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon is looking for a Pre-Construction Manager who will be responsible for project managing building industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution. You will partner with internal and external stakeholders to ensure scope, budget, and schedule definition are established including timely receipt of building and site permits. You are responsible as the project manager to lead planning, design and pre-construction projects, including new built-to-suit industrial buildings, tenant improvements, extensions of existing facilities and renovation projects.Key competencies of this position include ensuring that contracted resources deliver work product in support of project durations, permitting, key performance indicators (KPI), quality documentation/artifacts, managing project teams (developers, design engineers, professional consultants), influencing internal teams (Design Engineering, Amazon Robotics), contract management governance, conceptual estimating and budget oversight and overseeing multiple large industrial projects in various locations simultaneously. Translating technical documents and information into an end-to-end story providing a detailed risk analysis for our leaders and customers is essential. This opportunity combines construction engineering, planning, project management, real estate development, validating design, site visits, understanding local building and fire code issues, utilities, sustainability, multi-disciplinary design management, and contract management. The preconstruction manager is responsible for the planning and design of scope, budget, schedule prior to handing off to the construction manager to construct focusing on taking ownership to resolve upstream issues and support the construction team throughout the process.Key job responsibilities• A Pre-Construction manager drives results through communicating, weighing risks, making decisions, leading and influencing. Independently manages complex, cross-functional industrial builds from site selection through design completion, permitting and contract execution.• Work with internal/external stakeholders including real estate, design engineering, entitlements, construction, finance, launch/startup, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones, drive delivery to meet deadlines, and resolves issues.• Represent project and technical information to many different audiences. Manage working relationships with stakeholders and vendors, and lead constructive dialogue to resolve and prevent project issues.• Manage vendor procurement, and oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects.• Perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor and design consultants.• Cost estimating, schedule tracking, and forecasting are fundamental components, including identifying and solving factors that may impede a successful permitted project hand-over to Amazon stakeholders.• Supervise the implementation and management of Amazon’s safety programs and standards with the entire internal and external project team in the planning phases of a project.• Focus on site selection, scope development, coordinating with design teams to develop site plans, composite floor plans in compliance with design standards and operational requirements.• Keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.• Schedule development & management, including design and permitting; selection of other vendors.• Partner with the Transaction team and Developers to optimize schedule and strategy for entitlements and long lead-procurement.• Prepare and present project status/risk reports, and provide clear and concise summaries for projects under your ownership to leadership and management teams.• Operate independently in the assigned region, interacting with leadership and stakeholders to resolve issues.• Comprehensive budget and schedule tracking and forecasting are fundamental responsibilities, as well as identifying and solving factors that may impede a successful project hand-over to Amazon stakeholders.• Interfacing and coordinating with the authorities that have jurisdiction (AHJ) on the project to ensure regulatory compliance and smooth job execution.• Find ways to adapt to constant change and innovation finding ways to Think Big, and provide adaptable solutions for an evolving business.• Understand design and construction contracts, related exhibits, and provide detailed analysis and approvals of technical matters and site-specific deal structures and terms.• Review additional reports such as noise and traffic reports and environmental studies.• Travel up to 40% within assigned regions About the teamAt Amazon, we are all owners and leverage unique opportunities presented to us by owning everything from the design review, permitting to construction bidding and consultant during construction execution prior to final hand-off to our internal stakeholder. We are a diverse, upbeat, creative, team of designers, engineers and managers working daily to develop innovative sustainable facilities and efficient innovative buildings for our customers. We focus on Delivering Results, our speed for Bias for Action and Insisting on the Highest Standards for our customers.BASIC QUALIFICATIONS• A completed Bachelor’s degree in Architecture, Engineering, Construction Management or comparable field.• 3+ years of experience as an Architect, Engineer, Construction Manager, Development Manager, Owner’s project management representative or other Commercial Development and Construction related disciplines.• Project management experience from design phase through implementation and operation, negotiating construction, procurement and labor contracts.• Experience within packaging processing/logistical facilities with complex equipment or comparable experience.• 3+ years of project/program management ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities- Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment- Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges- Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions- Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption- Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsAbout the teamThe Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the K-12 Education sector. The ideal candidate will have relevant K-12 Education consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of B2B or enterprise sales with a focus on hunting new business experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

AWS Security is looking for a Red Team Security Engineer to help ensure that our systems and processes are secured against the latest threats. You will be on a team responsible for conducting offensive campaigns, emergent threat testing, creating/maintaining automated threat emulation solutions, and helping security and service teams add offensive insight to their development, deployment, monitoring, and response processes. Offensive security at scale is a unique challenge - AWS possesses both scale of systems and scale of staff and processes. This position will provide you with a challenging opportunity.A Security Engineer II at Amazon is expected to be strong in multiple domains. Efficient time management skills are required along with the ability to deliver results in the face of uncertainty. A Security Engineer II will proactively share knowledge across the Amazon community and will be a key company resource in one or more of the core areas of security. They will lead security reviews of large Amazon projects while setting standards and defining best practices for the AWS IT Security team.Engineers in this role must show exemplary judgment in making technical trade-offs between short versus long term security and business goals. They must also demonstrate resilience and navigate difficult situations with composure and tact. Conflicts should be addressed by listening, finding the best way forward and persuading one’s colleagues. Successful engineers in this role will regularly analyze their own performance with a critical eye. A broad understanding of the AWS business and its interconnections is required. This position will also provide training and mentorship to other engineers throughout AWS and will be expected to provide thought leadership for the organization as you invent and innovate in the course of your duties.Key job responsibilities1. Vulnerability Identification and Tracking2. Offensive security testing & vulnerability research3. Emergent threat testing4. Creating/maintaining automated threat emulation solutions5. Recommendation of findings and threat mitigations6. Produce high quality red team reports7. Projects and research work as needed8. Security training and outreach to internal development teams9. Security guidance documentation10. Security tool development11. Security metrics delivery and improvements12. Assistance with recruiting activitiesAbout the teamWork/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- Bachelor's degree, or CCSP (Certified Cloud Security Professional) or CEH (Certified Ethical Hacker) or CFR (CyberSec First Responder) or Cloud+ or CySA+ (CompTIA Cybersecurity Analyst) or GCED (GIAC Certified Enterprise Defender) or GICSP (Global Industrial Cyber Security Professional) or PenTest+- 3+ years of experience in offensive security, with a strong background in any combination of Red team operations, penetration testing and ethical hacking, exploit development and/or advanced persistent threat (APT) emulation ...

The L6 Sr. Event Content Program Manager (Sr. Event Content PM) in Selling Partner Communities (SPC) is responsible for leading the end-to-end content strategy and operations for Amazon's premier seller event, Amazon Accelerate, as well as other seller-facing events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for over 15,000 seller attendees across geographies, knowledge levels, and selling needs.The Sr. Event Content PM manages a complex, cross-functional program with significant impact. They possess deep expertise in the seller journey and are responsible for designing the operational framework that drives how 20+ Amazon organizations collaborate to deliver impactful content. This includes establishing content taxonomies, streamlining development workflows, and identifying turnkey systems to enhance efficiency. This role requires navigating ambiguity, solving complex problems, and proactively driving process improvements. The Sr. Event Content PM is responsible for driving quality and consistency across the seller events portfolio, serving as the resident expert on content management architecture. They engage partners across the seller events team to build scalable mechanisms for sourcing, scoring, and distributing compelling content that resonates with and empowers Amazon's diverse seller community.Key job responsibilities• Responsibility for creating and executing the end-to-end breakout content strategy for major seller-facing events like Amazon Accelerate. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards across the seller events team. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Expanding the global reach of seller events by regionalizing content and launching new flagship conferences in emerging Amazon store regions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree or equivalent experience- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...

Amazon Adapt is hiring a Senior Account Executive to service the Amazon Ads LCS organization. This position can be located in New York City, NY or Remote. Amazon Adapt is a program designed to offer coverage solutions for business gaps which may occur due to extended leave of absence (parental, medical). Amazon Adapt deploys highly skilled, hyper-agile talent that ensures customers can continue to invest in their partnerships with Amazon Ads, uninterrupted. The program ensures that the high bar for customer service, strategic partnership, and revenue attainment is maintained during these coverage gaps. From day 1 Adapt team members must use their experience to earn trust with multiple stakeholders. Adapt team members are decisive, knowledgeable, and use high judgement. The Adapt role will give you a chance to Learn and be Curious and the autonomy to own projects that will help you advance your career at Amazon. The Adapt team prioritizes flexibility, and hires for both 40 and 30 hour work weeks. As a Senior Account Executive on the Adapt team, you will report to the Amazon Adapt Sales Manager and use your 10+ years’ experience helping to bridge the gap between permanent AE coverage on Fortune 500 accounts. You will sell digital advertising solutions to C-Level and their ad agencies to successfully drive revenue targets. You will partner with the permanent Sales Manager you’re supporting and operations team to structure coverage for success, and cross-pollinate learnings with each new account assignment. With your broad and long-standing client-side and agency relationships within the media world, consultative approach and deep understanding of the digital advertising landscape, you will act as a strategic partner to your assigned clients and sell a broad range of advertising solutions that will ensure that their business goals are met. As an individual contributor, you’ll be supported by our operations team and will benefit from working alongside the leadership team that has charted our explosive growth.This opportunity is a full-time (40 hour/week) position. Part-time (30 hour/week) candidates are also encouraged to apply.Key job responsibilitiesThis role will live within the Amazon Adapt sales team, reporting to Head of US Adapt AE team and partnering with Adapt peers who are deployed across the US Amazon Ads organization. Key job responsibilities include: • Own and ensure smooth coverage transitions for the books of business you cover. • Deliver results for the Ads LCS business, inclusive of achieving revenue targets, executive engagements and long-term business planning through JBPs. • Make strategic recommendations on Amazon Ads solutions, tailored to client marketing initiatives• Deliver the highest level of sales and customer service to our clients to retain and grow revenue.• Prospect, penetrate and create new relationships cross the advertiser’s lines of business, including driving new deals to closure.• Utilize Sales CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly quota goals.BASIC QUALIFICATIONS- 10+ years of digital media ad sales experience - Experience closing sales and revenue generation - Bachelor's degree - Strong track record of high level negotiation and successful internal and external relationship management ...

The post-launch security testing team is looking for a Senior Security Technical Program Manager to own security strategy and continuous engagement with AWS service teams. This role will understand the complex roles and responsibilities of everyone involved in operating AWS services, and leverage their deep experience to define and drive strategic security outcomes with business leaders at the highest levels.You will be responsible for long-term strategy as well as the real-time operational needs that ensure urgent tactical issues are resolved and that teams are taking steps to head off customer impacting risks and issues.The post-launch security testing organization exists to improve the defensive capability of AWS and ensures that our systems and processes are secure. If you are a strong communicator with deep security experience, we look forward to talking to you! To be successful you must be comfortable individually driving cross-team efforts, and defining objectives and metrics to guide decision-making to drive change. You will provide crystal-clear vision and direction for diverse engineering and business leaders, and connect experts from all disciplines and locations to develop solutions that would otherwise not be feasible. You will develop and manage programs that enable security testing at AWS scale.A Senior Security Technical Program Manager is expected to understand the systems in their program space, the limitations, scaling factors, boundary conditions, and reasons behind architectural decisions. They are expected to seek out and clearly communicate relevant data to support complex business decisions, and drive the right recommendations in a compelling and effective way. They create plans that have a clearly defined objective, measurable success criteria, and communicate progress and outcomes. They anticipate and overcome the gaps between teams, processes, and system architectures to help their organization produce the best possible results for our customers. CORE RESPONSIBILITIES - Own your program. Build relationships to understand and guide the roadmap of all teams you support - Gather knowledge, define projects, and coordinate execution across multiple global partner teams - Identify and produce appropriate business metrics, and continually assess them to improve over time - Apply security expertise in technical discussions, keeping all stakeholders productively engaged - Directly represent our organization to business leaders and technical staff at all levels of the company - Prepare and present detailed, written technical information for internal and external audiences - Demonstrate exceptional judgment, integrity, business acumen, and communication skillsOur team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work, but instead focused on achieving the desired outcomes.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Minimum of 5 years of experience in Technical Program Management, driving engineering projects from concept to delivery.- At least 4 years of experience in one or more of the following technical categories: Red Team operations, Penetration testing or pentest management, Bug bounty program management, Security architecture and risk mitigation for enterprise networks or services, Data analytics (business intelligence, security metrics, data pipeline, scale, and performance), Product/Service definition (requirements and use cases for internal/external customer solutions), SDLC (end-to-end security management of a software lifecycle)- Demonstrated ability to prepare technical specifications and executive-ready communications- Bachelors' degree in Computer Science or similar field or equivalent work experience. ...

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime, to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack.Amazon is seeking an experienced and detail oriented Project Engineer. This individual will deep-dive and challenge current processes, equipment, and procedures, in our North American fulfillment network, in order to come up with creative and implementable process improvement initiatives. This individual will also design development of new and existing fulfillment center layouts.A successful candidate will have an established background in developing high-performance physical systems, a strong technical problem solving ability, excellent project management skills, and an internal motivation to achieve results in a fast-paced and often ambiguous environment. Amazon’s culture encourages innovation and expects engineers and managers alike to take a high level of ownership in solving complex problems. The Project Engineer would be an agile natural self-starter with the ability to keep relentlessly driving projects and various functional teams and individuals at all levels of the organization in order to be successful.Key job responsibilities- Own the design and development of engineering solutions for complex material handling challenges considering human/equipment interactions for the North America fulfillment network- Lead and coordinate concept and design development efforts for optimal solutions for the North America fulfillment network through equipment specification, material flow, process design, ergonomics, associate experience, operational considerations and site layout- Work closely with vendors, suppliers and other teams to create innovative solutions- Simultaneously manage multiple high-visibility projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors- Conduct post mortem on designs after implementation in partnering with Safety and Operations- Collaborate with the Fulfillment Center start-up team and launch team to ensure every detail is thought through and documented using a layout, module or Standard Operating Procedure and change control- Develop, document and update design standards in conjunction with worldwide design teams- Build strong working relationships with key company partners such as North America Start-up, North America Launch team, Worldwide Design team, North America Procurement, Information Technology, Loss Prevention, Facilities, Safety, Change Management and North America Operations- Ability to travel up to 30% to interact with internal and external business and technical leadersAbout the teamAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor’s degree in Mechanical/Industrial/Process Engineering or related STEM field- 4+ years of experience in Design/Innovation, Research & Development, Manufacturing/Process/Industrial Engineering.- Experience with complex MHE and packaging lines or process design based on Lean Manufacturing or Toyota Manufacturing System- Experience using MS Excel, MS Project, and CAD software- Experience leading engineering design projects and interacting with cross-functional teams ...

As a Sr. Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of automation and material handling solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.As a Sr. Operations Engineer for Amazon, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.Key job responsibilities• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.• Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues.• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.• Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team.• Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.• Support change order controls, purchase orders, and invoice validation/approvals.• Excel at building strong working relationships with internal and external stakeholders across multiple projects.• Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time.• Travel 30% - 80% domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.A day in the lifeIn this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp-up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. About the teamThe Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (RME, Ops, ACES, PE, GES, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S).BASIC QUALIFICATIONS- Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, or other STEM field- 8+ years of experience as a Project Engineer, Process Engineer, Project Manager, Manufacturing Engineer, or related occupation- Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems- Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.)- Experience supporting deployment of new product/technology and/or large material handling and automation installations in a construction environment to include safety and permitting requirements. ...

As a member of the Amazon One Medical Senior Health Revenue Cycle team, the Medical Coding Specialist will be responsible for supporting Amazon One Medical Clinical and Revenue Cycle teams in reviewing the coding accuracy of claims. This role reports into the Manager I, Finance. Responsible for coding all claims for Senior Health inclusive of CPT, ICD-10-CM, and HCPCS. You will be responsible for the review and completion of email requests in a timely manner as well as reviewing. Demonstrates working knowledge of all facets of the role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and internal organizational policies and procedures.Key job responsibilitiesManaging multiple coding related projects and ensuring deliverables are up to One Medical standards while being turned around in an acceptable time frame.Remaining current on CPT, ICD-10-CM coding guidelines, AHA Coding Clinic Guidance and CMS Risk Adjustment guidance.Assign appropriate ICD-10-CM, CPT, and other relevant codes to office visits, procedures, and diagnoses in a production environment.Responsible for the review and completion of email requests in a timely manner.Work collaboratively with the Medicare Risk Operations team to ensure positive program outcomes.BASIC QUALIFICATIONS2+ years as a Professional Coder in an office setting inclusive of risk adjustment coder/auditor experience required1+ years experience in Medicare/Medicare Advantage required CPC certification through AAPC or CCS certification through AHIMA requiredCRC must be obtained within one year of hireMust have strong experience in Microsoft or Google suite in spreadsheets and PowerPoint ...

The Home Design Team is a team of Program Managers and Catalog Specialists that are trained in Interior Design. We leverage our business acumen and design expertise to deliver creative solutions and program management support for Amazon’s Generative AI, Machine Learning, and 3D Visualization initiatives.We are looking for a highly skilled Program Manager to plan, build, and manage innovative shopping experiences helping customers browse products in immersive, visually rich environments.This role requires scoping and creating project plans and goals, developing efficient processes, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, and executive presentation skills are essential. The position will be part of an exciting, fast moving and growing team. The ideal candidate has experience in program or product management in an interior design, photography, videography or design-related field. They are highly analytical, have excellent written and verbal communication skills, and are able to deliver on multiple projects in parallel. They are able to move quickly, spot risks, ask the right questions, clear blockers, and deliver results.Key job responsibilities- Develop program goals and project plans - Set the highest standards for efficiency and effectiveness in cross-functional operations- Track deliverables against work back schedules to ensure on time delivery- Communicate team progress to broader organization and to leadership- Manage a team of internal contractors and drive collective progress and results- Perform QA and compliance checks for customer-facing products and develop mechanisms to scale audits- Influence partner teams to enhance tools and systems based on program findingsBASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Proven analytical skills and demonstrated ability to manage the business “by the numbers”; strong skills in Excel (e.g. pivot tables, lookups) and experience writing and editing SQL queries- Experience working in Interior Design, Architecture, Retail Furniture Design, Visual Merchandising or product Marketing- Attention to detail and capability to work on multiple projects in parallel- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented- Desire to work in a fast-paced, challenging environment ...

We are seeking an Analytics Manager Position (Individual contributor role) for Clinical Effectiveness who will own the development and execution of the roadmap for analytics and reporting capabilities to support the improvement of health outcomes and enterprise onsite offerings. Partnering closely with the Quality Improvement and Onsite teams within the Department of Clinical Effectiveness, this individual will report to the Senior Leadership in Clinical Effectiveness. This role will help demonstrate One Medical’s value proposition, including quality, utilization, efficient and effective care management, to our strategic partners. The successful candidate will work closely with Data Science, Data Engineering and Product teams to curate proof points and meet partner expectations. In addition, this individual will serve as the resident expert on clinical data across the organization. The ideal candidate is a big picture thinker, self-starter, and analytical thought partner with a keen attention to detail. Through a natural curiosity for data exploration and a passion for innovation, you thrive in a fast paced and continuously evolving environment and have a bias towards action. You thrive on collaboration with team members within your department as well as with cross functional stakeholders. You are an excellent communicator, with the ability to distill complex and disparate information to various audiences, helping inform strategic decisions. The successful candidate will be able to translate business needs and strategies into analytics solutions.Key job responsibilitiesUse data to provide business insights (e.g. patient utilization, disease prevalence, etc) and inform strategic programmatic directions Understand objectives of clinical operations and population health; contribute to improvement efforts and collaborate with project teams to plan and execute evaluationsProvide data expertise and engage in the development of One Medical’s data strategy that meets both technical and business needsWork with One Medical's Product team to develop product features and data pipelines that support stakeholder needsRepresent Clinical Effectiveness and liaise across data teams to own conversations that might impact our ability to demonstrate One Medical's value proposition to its partnersAbout the teamMainly work with HSPs partners on reviewing effectiveness. Different programs: Impact (diabetes) Mindset, Women's Health. Operate as a think tank for programs. And this person supports all of these program needs. Working to merge between AHS and 1Life systems. BASIC QUALIFICATIONSAt least 4 years’ experience in data analytics with an emphasis on data visualization Minimum of 1 year experience working with stakeholders in a consultative roleExpertise in SQL, Tableau, and ExcelExperience manipulating and analyzing data sets to draw insights, specifically in healthcareA systems thinker with experience in applying performance improvement methodologies to make process more lean and efficient ...

Are you passionate about creating exceptional experiences through innovative technology solutions? We're seeking a high-judgment, detail-oriented Program Manager to own Seller Café (1:1 support meetings) project operations, technology workflow and overall appointment tooling for Amazon Accelerate, our flagship seller conference. This role will drive operational excellence through technology implementation, process optimization, and data-driven improvements to enhance the seller experience.Key job responsibilities• Execute bar-raising events while driving process improvements and efficiency gains across operational teams. • Create detailed program playbooks and documentation that will guide execution, working backwards from desired outcomes• Design and implement scalable mechanisms for managing Subject Matter Expert (SME) assignments and scheduling• Own end-to-end technology strategy and execution for appointment operations, including appointment scheduling systems, workflow management, and reporting tools • Work directly with 3P vendors on technology solutions, including requirements gathering, testing, and deployment• Lead onsite technical support for appointment technology during events • Develop comprehensive training materials and documentation for technology systems• Develop and maintain comprehensive audit processes to ensure quality and consistency across appointment technology implementations • Create and maintain dashboards for real-time monitoring of case volume, appointment status, and operational metrics • Partner with cross-functional teams to streamline data collection and reporting processes • Drive continuous improvement through data analysis and stakeholder feedback • Build workback timelines across relevant workstreams, identifying dependencies and key milestones• Anticipate roadblocks from other workstreams and actively work to avoid themBASIC QUALIFICATIONS- Bachelor's degree- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of experience in technical program management or similar role- Demonstrated experience managing appointment scheduling systems and workflow tools- Experience managing technical requirements and implementation- Strong analytical skills with experience in data visualization and reporting- Experience with process automation and optimization- Excellent stakeholder management and communication skills- Proficiency with project management and collaboration tools- Proven track record of successfully planning and executing events of varying sizes, from intimate executive meetings to large-scale conferences with 6000+ attendees, including experience with both in-person and virtual/hybrid formats. ...