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Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.This role is a 6 month co-op to join AR full time (40 hours/week) from July to December 2025. Come join us in North Reading, MA, or in our newly expanded innovation hub in Westborough, MA!Amazon Robotics is seeking a talented and motivated electrical engineering student to assist with system design, implementation, and release to manufacturing. The ideal candidate will have had experience with and interest in electrical engineering concepts, circuit analysis, creating schematic designs, doing component research, and creating test procedures & reports.The Electrical Engineering Co-op will be responsible for:- Assisting an interdisciplinary team of engineers in the execution of product designs from concept to production including design, prototyping, validation, testing, and certification- Assisting in the architecture, design, and implementation of complex circuit designs.BASIC QUALIFICATIONS- Currently working towards a BS or MS in Electrical Engineering (or similar field) with at least one semester remaining of school after the completion of co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between July to December 2025.- Classroom and project experience in electrical and/or system level design ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas. Amazon Robotics co-op opportunities will be based out of the Greater Boston Area in our two state-of-the-art facilities in Westborough, MA and North Reading, MA. Both campuses provide a unique opportunity to have direct access to robotics testing labs and manufacturing facilities.This role is an On-site 6 month co-op from July - December 2025.The Robotics Manufacturing and Technical Operations team is seeking a Manufacturing Planning Co-op to develop and manage new manufacturing initiatives which will support high volume, high mix manufacturing and emerging products and technology. The Manufacturing team works with partner teams in early design stages and develops processes to launch and sustain manufacturing for complex robotics equipment. This role will work closely with manufacturing, supply chain, and technical operations to operationalize new insourcing or optimization opportunities and manage execution deliverables throughout the lifecycle of the project. The role will have visibility and project ownership across all manufacturing operations and will lead critical planning activities for world class manufacturing execution. The role collaborates with leadership and stakeholders to develop performance metrics, drive best practices, and lead process and tool improvements that align with the strategic priorities of the team. Key job responsibilities* Identifies and executes small to medium sized supply chain/operations projects* Integrates key planning metrics with broader business metrics to deliver optimal customer experience* Provides scalable solutions for specific business identified opportunities* Works with internal technical teams to drive a single system process change (e.g., inventory tracking) by defining requirements, driving prioritization, and managing implementation* Evolve and maintain standard operating procedures for manufacturing operations to support future program management in a high mix, high volume manufacturing environment* Support weekly, monthly and quarterly business planning cycles and track performance metrics/KPIs* Provide recommendations for operational improvements including utilization of ERP/system capabilities* Continuous improvement projects* Troubleshooting escalations for receiving, shipping, or general material flow * Ability to travel (~10%) to support projects when normal business travel practices resumeA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Amazon Robotics Manufacturing and Technical Operations team (RMTO) works across the Global Robotic Operations department to enable manufacturing scalability and adaptability to best serve the Amazon Operations Network. Through strategic thought leadership, we evaluate manufacturing constraints across the product portfolio to deliver solutions that optimize resource allocation and maximize customer responsiveness. Our team’s holistic and peculiar mindset allows us to develop the manufacturing leaders of tomorrow while delivering results for our customers.BASIC QUALIFICATIONS- * Pursuing a Bachelor’s/Master’s degree in an Engineering major, Supply Chain Management, or other equivalent discipline * Currently enrolled in college/university and must have at least one semester/term/quarter of school left to complete after the end of the co-op * Must be eligible and available for a full-time (40h / week) from July - Dec 2025 * December 2025 graduation date or later * Microsoft Office skills, including advanced knowledge of Excel ...

We are building a new, foundational automation system which will transform warehouse operations by combining multiple novel workcells. We are seeking experienced Senior Software (firmware) Development Engineer to take a leading role in optimizing, deploying, and enhancing a fleet of robotics systems. Ideal candidate will be experienced in robotic path planning, motion control and computer vision. They are passionate about software development and has a track record of designing and implementing new products and features using cloud technologies ( preferably AWS) and software deployed at the edge. They have designed and architected solutions deployed at scale in live environments. They are a hands-on expert, with a deep and broad understanding of software tools and complex algorithm development. Key job responsibilities* Lead Design and Development: Architect, develop, and maintain high-performance software that powers advanced manipulation, planning, and control tasks on robotic systems in dynamic environments.* Work with cross-functional teams—including hardware engineers, software developers, and operations personnel—to develop integrated solutions and provide technical guidance to junior engineers.* Handle Complexities and Edge Cases: Architect and implement software systems that effectively manage the chaos and edge cases inherent in real-world robotics applications.* Integrate, troubleshoot the robotic system with multiple other solutions and help build an optimal planner and orchestration for the movement of the system.* Enhance Observability Tools: Create and improve monitoring and observability tools for tracking, debugging, and learning across global deployments.* Mentorship and Leadership: Mentor junior engineers and provide technical leadership to the team, fostering a culture of excellence and continuous improvement.* Integration and Validation: Integrate, test, and validate new features on live systems, ensuring they meet stringent performance and reliability standards.* Cross-Functional Collaboration: Work with experts across disciplines—including perception, hardware, and software—to create intelligent, integrated systems and solutions.* 15-20% travel expected to support onsite system testingA day in the lifeAAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 4+ years of programming with at least one software programming language experience- 4+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- * Bachelor's degree in Computer Science, Electrical Engineering, Mechanical Engineering, or a related field- * Proficiency in at least one modern object oriented language such as Java (. preferred ), C++, or C#- * Proficiency in system design using cloud technologies (preferably AWS) ...

The Automated Reasoning Group is looking for an Applied Scientist with interest in building scalable machine learning systems. You will be part of a world-class team building the next generation of neuro-symbolic tools and services by combining Automated Reasoning and Machine Learning.AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things.You will apply your knowledge to propose solutions, create software prototypes, and move prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever-growing demand of customer use. You will use your strong verbal and written communication skills, are self-driven and own the delivery of high quality results in a fast-paced environment.Each day, hundreds of thousands of developers make billions of transactions worldwide on AWS. They harness the power of the cloud to enable innovative applications, websites, and businesses. Using automated reasoning technology and mathematical proofs, AWS allows customers to answer questions about security, availability, durability, and functional correctness. We call this provable security, absolute assurance in security of the cloud and in the cloud. See https://aws.amazon.com/security/provable-security/As an Applied Scientist in AWS AI, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will:* Define and implement new neuro-symbolic applications that employ scalable and efficient approaches to solve complex problems using Automated Reasoning and Machine Learning* Apply software engineering best practices to ensure a high standard of quality for all team deliverables* Work in an agile, startup-like development environment, where you are always working on the most important stuff* Deliver high-quality scientific artifacts* Work with the team to help drive business decisionsKey job responsibilities* Design and implement scalable neuro-symbolic systems using automated reasoning and machine learning.* Collaborate closely with internal and external users to understand their requirements for AI agents and guardrails.* Proactively identify and explore new opportunities for deploying and leveraging neuro-symbolic solutions across various domains.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years of industry or academic research experience- PhD- Experience programming in Java, C++, Python or related language- Experience with automated reasoning tools such as proof assistants, automated theorem provers, or program verifiers. ...

The role of the Sr. Controls Engineer is to advantage Amazon’s packaging platforms to surprise and delight Amazon’s external customers and internal fulfillment network through the creation, development and execution of highly flexible and efficient packaging machinery and automation platforms.The primary role of the Sr. Controls Engineer is to execute advanced motion control systems design and programing that enable Amazon’s scaled packaging platforms (designs) to meet or exceed our external customers’ expectations for the products that they buy yet works flawlessly through the internal supply chain delivering the lowest total cost and highest level of sustainability. To achieve this goal, the Controls Engineer will have deep knowledge of advanced motion control systems, system architecture integration across HMI, PLC, Motion Control and the incorporation subsystems critical to the design requirements including but not limited to safety systems, adhesive application, labeling, date coding and vision systems. Also core to the role is the programing of these subsystems (HMI, PLC, Motion, Safety, ancillary systems) required for the machinery and automation to deliver against the design requirements. At the core, the controls engineer will execute platform specific control systems design, integration and programing at the project / platform level of Amazon’s packaging machinery and automation resulting in the improvement of the sustainability and total cost position of our packaging. Overall, the Controls System Development Engineer is responsible for programming, technical writing tasks, electrical schematic interpretation to IO lists, parts BOM creation, full system development, scaling system design (operational performance & scalability), networking, OS configuration, operational excellence, as well as performing in depth root cause analysis of current automation systems. Key job responsibilitiesThe Sr. Controls Engineer will work in close coordination with the Electrical and Mechanical engineering resources on the project team, our prototyping and internal manufacturing as well as MSP functions of scaled manufacturing, RME and other technical support teams to ensure the machinery and automation platforms deliver against the project objectives (rate, availability, quality, cost, functionality) at validation, commissioning and the ongoing life of the assets.A day in the life- Work as part of a technical project team of Electrical, Mechanical, Packaging and Manufacturing engineers to execute the detailed design and programing of advanced packaging machinery & automation- Own the design of the systems architecture including the HMI, PLC, Motion, safety, and ancillary systems at the project / platform level while ensuring the technical, cost and timeline objectives are achieved- Execute the programing of subsystems as required (HMI, PLC, Motion, Safety and ancillary systems)- In conjunction with the Electrical Engineering, ensure project documentation is complete and scalable for electrical schematics, BOM, I/O’s and subsystem programs- Support the project team in the safety certification of the project / platform (CE, UL, CSA, TUV, etc..)- Participate in topical meetings to ensure the project or development sets the benchmark for customer experience, supply chain performance and sustainability.About the teamAmazon Mechatronics and Sustainable Packaging (MSP) is looking for an Industrial Automation Developer to join the team and work on developing the next generation of Amazon Fulfilment robotic and automation technology. Our Team is pushing the boundaries of traditional Industrial Automation design, leverage internal Edge Compute technologies, SoftPLCs and Amazon Web Services to develop highly scalable, resilient, and secure Control Systems Applications. MSP develops highly automated Pack and Sort Technology for Amazon Fulfillment to improve productivity and safety in our processes. Aligning mechatronics and packaging into one organization, (Mechatronics and Sustainable Packaging, MSP) enables Amazon to develop, deploy and scale automated solutions across the Amazon Fulfillment Network, especially from Pick to SLAM for the Automated Robotics Sortable (ARS) network. This group works backwards from deep customer insights to deliver solutions that seamlessly integrate into brownfield and greenfield deployments with safety as a top priority. In addition, Sustainable Packaging solutions are a thread that impacts and connects all parts of the Amazon Stores supply chain and customer experience. They take ownership for the entire packaging experience including selling partner design, first/middle/last mile and total customer experience. They eliminate waste and packaging wherever possible. Where Amazon added packaging is required, they are transitioning from single-use plastics to curbside recyclable paper-based materials.BASIC QUALIFICATIONS- Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production- 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing large scale systems experience- Experience programming with at least one modern language such as Python, Java, C++, C#, Rust- Experience with CI/CD development methodology- Bachelors Degree in Automation, Controls, or Electrical Engineering or equivalent experience- 10+ years experience in advanced motion control platforms (HMI, PLC, Motion, Safety) integrated design and programming- 5+ years experience with motion control software (Rockwell, Rexroth, Beckhoff, B&R, Siemens) ...

Interested in working with the latest technology in the cloud computing space to impact millions of people? The Joining Amazon Technology team is building cutting edge solutions to revolutionize the way we onboard 2.8 million Amazon new workers a year in over 60 countries. We do not depend on third party monolithic HR systems. Our software products use Amazon Web Services to intelligently work through the complexity of country and role differences, and ensure new hires start successfully on Day 1 with delightful onboarding experiences. We enable all Amazon business' success to onboard new workers to meet dynamic business and market demands, and country and region holiday and prime day retail lifecycle spikes. Our mission is clear: We seek to be the most technically proficient HR organization in the world.The Prestart Domain team is the core of the end to end Joining Amazon experience, responsible to handle 100% global hiring traffic from various recruiting sources. All subsequent onboarding and HR processes depend on the HR profiles and related data Prestart systems ingest into the HR system. It is core to the success of the Joining Amazon journey as well as employee journey. Key job responsibilitiesAs a Sr. Technical Program Manager on the PreStart team, you will manage the Joining Amazon AI programs and 3rd party software migration programs, which span over 10 dependency teams. You will work with contingency teams to collect the necessary data for AI models, work with joining teams to produce and consume the results, and work with platform teams (e.g. MyHR and AtoZ) to serve the results to customers. You will need to make tradeoff decisions with the cross-functional teams to balance short-term and long-term needs, and escalate issues effectively to find paths forward when teams are blocked. You will be responsible for negotiating resources and priorities with engineering teams, product teams and service teams to unblock development and increase delivery speed. Moreover, you will identify simplification and improvement opportunities across the Joining teams to build a better customer experience, rather than just lifting and shifting the legacy functionality.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Job Overview – As an Amazon Robotics mechanical engineer, you will develop innovative system architectures and hardware designs for our robotic systems. The ideal candidate has experience designing and analyzing mechanical systems, enjoys analytical problem solving and possesses practical knowledge of high volume manufacturing methods; such as, stamping, extrusion, casting, and injection molding. This position reports directly to the Mechanical Engineering Manager. Key job responsibilities - Working with an interdisciplinary team to execute product designs from concept to production including specification, design, prototyping, validation and testing - Working with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch - Writing functional specifications, design verification plans, and functional test procedures - Exhibit role model behaviors of thorough engineering analysis and cradle to grave ownership - Design and adaptation of holistic hardware solutions for ambiguous problems with fluid requirements.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- BS in Mechanical Engineering- SolidWorks or similar CAD experience and understanding of best practices for part design, advanced assemblies, complex configuration management- Hands on experience crafting proof-of-concept models and prototypes- Thorough understanding and use of principals, theories and concepts in mechanical engineering and ability to apply them to product design- Organizational skills and the ability to work well with teams- Experience communicating concepts and writing technical documents- Experience working in a fast-paced agile environment- Experience with full lifecycle and proficiency at completing tasks to meet associated milestones- Experience evaluating design, performance and logistical tradeoffs for hardware systems ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We’re looking for an Applied Scientist who will research, design, and implement machine learning solutions to unsolved, real world problems at Amazon Robotics. We invent new improvements every day. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas. The Scanless Tech organization builds products that eliminate the need for explicit scanning in the Amazon Fulfillment Network. We research, design, and implement solutions for automated identification of objects and object movement by removing the need for manual scanning of identifiers, like barcodes. We integrate hardware, software, and machine learning, developing products that are solution-agnostic while enabling easy integration from installation to execution. We push the boundaries of current solutions to solve customer challenges and impact many areas of Amazon’s operations. For our associates, our systems affect user experience by improving safety and ergonomics. For our large fleet or robots, they improve overall throughput and efficiency.Come collaborate with us and develop pioneering applications in a highly exciting and innovative environment where your solutions will impact tens of thousands of users for every minute of their working day! Key job responsibilities* Identifying creative solutions for challenging research problems in computer vision• Developing software solutions to test hypotheses and demonstrate new functionality• Prototyping concepts on robots and other workcells to collect data and measure performance• Writing code and unit tests and integrating code with other software and hardware components• Scientific Writing A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Scanless Tech teams build products that eliminate the need for explicit scanning in the Amazon Fulfillment Network. We research, design, and implement solutions for automated identification of objects and object movement by removing the need for manual scanning of identifiers, like barcodes. We integrate hardware, software, and machine learning, developing products that are solution-agnostic while enabling easy integration from installation to execution. We push the boundaries of current solutions to solve customer challenges.Our solutions directly impact many areas of Amazon’s operations. For our associates, our systems affect user experience by improving safety and ergonomy. For our large fleet or robots, they improve overall throughput and efficiency.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- At least two years of relevant academic research in state-of-the-art approaches for at least one of the following: computer vision, resource allocation, simulations, optimization, planning, or machine learning ...

MULTIPLE POSITIONS AVAILABLEEmployer: AMAZON WEB SERVICES, INC., an Amazon.com companyOffered Position: Business Analyst IIJob Location: Boston, MassachusettsJob Number: AMZ9002380Position Responsibilities:Support senior management by managing metrics reporting and performing data mining and big data analysis to provide strategic advice on business forecast models. Collect business use cases, research and evaluate opportunities to help Amazon leverage its data to support business functions through complicated mathematical modeling. Analyze forecast and metrics data. Automate reports for promotional and project launch campaigns. Utilize database technologies, including SQL, ETL, and Oracle to design, develop, and evaluate highly innovative business intelligence tools and automated reports for campaign targeting and optimization. Transform complicated business problems into mathematics modeling and provide data-driven solutions. Perform statistical analysis, including clustering, cross-session and panel data regression using R, SAS, STATA, and SPSS. Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation, and model implementation.40 hours / week, 8:00am-5:00pm, Salary Range $115,996/year to $130,100/yearAmazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000BASIC QUALIFICATIONSPosition Requirements:Master’s degree or foreign equivalent degree in Business Administration, Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field and one year of experience in the job offered or as a Business Analyst, Business Intelligence Engineer, Data Engineer, Data Miner or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Business Administration, Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field and five years of experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): (1) using database technologies, including SQL, ETL or Oracle; (2) processing large, multi-dimensional datasets from multiple sources including Kibana, OBIEE, Datanet or equivalent data extraction tool; and (3) developing automated reporting using advanced MS Excel skills including but not limited to macros and erlang knowledge. Partial telecommuting permitted; employees will be required to report to office multiple days per week.#0000 ...

Amazon is hiring thousands of workers every week across 60+ countries. The Work Authorization team ensures that all employees hired (into all lines of business, globally) are legally authorized to work and remain authorized to work throughout their employment. We are building a system to streamline the work authorization determination process by eliminating manual interventions (where legally permissible) without compromising compliance. This solution will include building dedicated web applications to satisfy legal requirements specific to each country or regionAs a Software Developer you will have direct influence on this greenfield project by designing and implementing highly scalable solutions and applying technology to optimize business problems.As a Software Development Engineer, you will take the lead in identifying and solving ambiguous HR, operational, and business problems. You will own and heavily influence the architecture and design, and will write a significant portion of the “critical-path” code. You will influence the team’s technical and business strategy by making insightful contributions to priorities and approach. You contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing and operations. You are empowered to own all aspects of solutions end-to-end through full stack software development. Successful candidates are strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivering large scale solutions.Key job responsibilitiesThe Personal Information Domain (PID) Platform and Identity Management Services (IDMS) team is seeking a Software Development Engineer III with a passion for building full-stack enterprise solutions using cloud technologies. The team owns both customer-facing experiences and back-end services to enable Personal Information management across Amazon globally, and facilitation of key processes required to setup and manage profiles and identities during pre-boarding, in addition to enabling the use of computing services and other resources. From pre-boarding to alumni, all Amazonians globally will interact with the products our team builds and maintains.As a SDE III on the team, you will own highly impactful services, responsible for design, build, and maintenance of data platform and identity services. You will own and enhance duplicate detection, login and identity creation, profile management and automation of several critical services for successful pre-boarding. A successful SDE III will have a broad array of experiences, exceptional design skills, excellent technical judgement and problem solving ability, good communication skills and a leading technical contributor. The software you write will impact millions of Amazonians globally, and will require a breadth of technical development knowledge. Daily work will involve interacting with engineers, product managers, SDMs and stakeholders.A day in the lifeOn a daily basis, we are designing and implementing new features, enhancements, and problem solving complex issues that often require cross-team collaboration and a holistic business process understanding. We are the customer too! Our team is building products that we also use and benefit from. In daily conversations with Product Managers, we advocate for, and invent solutions to improve the customer experience. What we do affects everyone at Amazon. We move fast! Our team focuses on prioritization and fast decision making to deliver for the customer without sacrificing good engineering practices.About the teamWe are seeking experienced engineers with strong ownership. You will own a large, impactful technical domain, and lead projects that impact new joiner Amazonians around the globe. Amazon business’ success depends on your ability to innovate and enable onboarding speed, accuracy and success. If you’re thrilled by the idea of ownership, passionate about creating new features and services from scratch, and comfortable with the pace of shipping software in incremental cycles measured in weeks, we would love to connect with you. BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

The Automated Reasoning Group is looking for an Applied Scientist with interest in building scalable machine learning systems. You will be part of a world-class team building the next generation of neuro-symbolic tools and services by combining Automated Reasoning and Machine Learning.AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things.You will apply your knowledge to propose solutions, create software prototypes, and move prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever-growing demand of customer use. You will use your strong verbal and written communication skills, are self-driven and own the delivery of high quality results in a fast-paced environment.Each day, hundreds of thousands of developers make billions of transactions worldwide on AWS. They harness the power of the cloud to enable innovative applications, websites, and businesses. Using automated reasoning technology and mathematical proofs, AWS allows customers to answer questions about security, availability, durability, and functional correctness. We call this provable security, absolute assurance in security of the cloud and in the cloud. See https://aws.amazon.com/security/provable-security/As an Applied Scientist in AWS AI, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will:* Define and implement new neuro-symbolic applications that employ scalable and efficient approaches to solve complex problems using Automated Reasoning and Machine Learning* Apply software engineering best practices to ensure a high standard of quality for all team deliverables* Work in an agile, startup-like development environment, where you are always working on the most important stuff* Deliver high-quality scientific artifacts* Work with the team to help drive business decisionsKey job responsibilities* Design and implement scalable neuro-symbolic systems using automated reasoning and machine learning.* Collaborate closely with internal and external users to understand their requirements for AI agents and guardrails.* Proactively identify and explore new opportunities for deploying and leveraging neuro-symbolic solutions across various domains.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 1+ years of building models for business application experience- PhD- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day. This role is a 6 month co-op to join AR full time (40 hours/week) from July to December 2024. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities. In this role you will work closely with simulation engineers building virtual robotic worlds. You will bring these worlds to life while applying technologies such as Unity and Blender. You will be responsible for creating levels and art assets (2D and 3D) for a real-time graphics application. If this sounds exciting to you, please read on and apply! Current projects underway in hardware and software include autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.Responsibilities of the Technical Artist co-op may include:- Liaising between heads of programming and design teams- Researching and developing technical tools for a project- Setting up workflows of art production- Supporting artists and engineers in the 3D art pipeline- Assisting in asset performance and validation- Solving complex technical issues during development- Deciding on what software and tools are required for Digital Twin production- Developing and maintaining resources and pipelines along with programmers- Maintaining technical documentationBASIC QUALIFICATIONS- Enrolled in a degree program in Computer Science, Visual Effects, Graphic Art, Animation, or related field with at least one semester of school left after completion of co-op.- Must be eligible and available for a full-time (40h / week) 6-month co-op between July to December 2024.- Substance Designer or substance painter- Experience with Maya, Houdini or Blender- Experience with Real-Time Photoreal shaders in any Game Engine- Good Understanding of PBR and MDL (Material Definition Language) ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of enthusiastic doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Job Overview – As a an Amazon Robotics Mechanical Engineer you will develop innovative hardware designs for our emerging robotic systems and improve existing hardware to optimize performance and enhance customer experience. The ideal candidate has experience designing and analyzing robotic systems, enjoys analytical problem solving and possesses practical knowledge of robotic design, fabrication, assembly and rapid prototyping.Key job responsibilities• Working with an interdisciplinary team to execute product designs from concept to production including specification, design, prototyping, validation and testing• Collaborating with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch and sustaining• Writing requirements, functional specifications, design verification plans, and functional test procedures• Exhibit role model behaviors of thorough engineering analysis and cradle to grave ownership• Design and adaptation of holistic hardware solutions for ambiguous problems with fluid requirements.• Collaboration with cross-functional teams, vendors and integrators to deliver an automation solution• Creating design of experiments and leading cross-functional automation of experiments A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- BS in Mechanical Engineering- 4+ years of non-internship professional mechanical engineering experience- SolidWorks or similar CAD experience, understanding of best practices for part design, advanced assemblies and complex configuration management- Hands on experience crafting proof-of-concept models and prototypes- Thorough understanding of principals, theories and concepts in mechanical engineering and ability to apply them to product design- Ability to effectively communicate concepts and write technical documents- Experience with full lifecycle and proficiency at completing tasks to meet milestones- Experience evaluating design, performance and logistical tradeoffs for hardware systems ...

The team, within the Alexa-Conv A Modeling&Learning in Amazon, is seeking an experienced Support Engineer to join our dynamic team. In this role, you will play a critical part in enhancing customer experience through triage of defects and analyzing customer feedback, primarily focusing on Large Language Models (LLMs). The Support Engineer will:- Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements- Identify and escalate system defects, trends, opportunities and to implement improvement to the system- Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution- Deliver high quality data output under a tight deadlines covering unique data analysis requests from a range of customers- Dive deep into ambiguous issues and implement solutions- Contribute to process improvements to reduce handling time, data output, and faster solution for customersIn addition, the Support Engineer will have strong machine learning background and hands-on-experience with LLM, quickly understand changes in response to customers’ requests and adjust workflows accordingly. The Support Engineer must have a passion for data, efficiency, and accuracy as well as:- Proactive in addressing issues and problems and an ability to work autonomously, with minimal or no direction- Be comfortable working in a fast paced, highly collaborative, dynamic work environment- Support several projects at one time, and to accept re-prioritization as necessary- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting prioritiesBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfilment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.We are seeking candidates with exceptional technical skills, a demonstrated capability to learn fast, and a strong interest in design for reliability and service. As part of this highly influential team, candidates have the opportunity to work cross-functionally with global teams within Amazon to contribute to the challenges and continuous innovation of the Amazon Robotic Systems.This role is a 6 month co-op to join AR full time (40 hours/week) from July - December 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities.Co-op Responsibilities:As a System Reliability Engineer Co-op, you will contribute to the development of robotic solutions optimized for availability, life cycle cost and performance. • Support Design for Reliability, Maintainability and Supportability activities during new product development. • Develop reliability models for complex electro-mechanical systems• Support Failure Modes Effects Analyses for new products • Assist in the development and execution of reliability test plans and data collection strategies • Assess vendor reliability data• Advocate for the customer during the design process on failure modes, fault diagnostics and impacts to product supportability• Develop lifecycle support strategies and mechanisms for new products• Ensure supportability requirements and concerns are addressed for field launch• Work with customers to identify opportunities for improved maintenance strategies• Assist with processes to expand diagnostic capabilities improve ergonomics, and reduce troubleshooting time • Work with Learning team to develop and improve Amazon Robotics University technical manuals and training modulesA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAbout the team System Reliability Engineering is a team of experts in diverse engineering disciplines joined by a passion to astonish customers through solving complex optimization problems. We succeed by embracing ambiguity, moving at a fast pace, and supporting each other's growth.BASIC QUALIFICATIONS- Must be currently enrolled in and pursuing a Bachelor's (or higher) in an engineering discipline such as Electrical Engineering, Mechanical Engineering, Industrial Engineering, or similar- Strong problem-solving and debugging experience related to hardware, software, subsystems, and firmware- Proficiency with Minitab, Word, Excel, PowerPoint, Access- Must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between January - June 2025- Graduation is December 2025 or later ...

Global Robotics Delivery is seeking an innovative, and customer-obsessed Senior Technical Program Manager to own the delivery of multiple organizational goals in the supply chain, analytics, and productivity application space. The Senior Technical Program Manager (TPM), is responsible for defining the program (mission, vision, tenets), setting objectives, analyzing data, and driving improvements that are quantified with metrics. The Sr. TPM understands the systems in native web application development, analytics and integrations with core systems, its limitations, scaling factors, boundary conditions, and reasons behind architectural decisions. The Sr. TPM will drive innovation and automation on interconnected Robotics Supply Chain processes and systems while owning the engagement with stakeholders ranging from Principal-level leaders, Supply Chain subject matter experts, development and engineering teams, and product managers.Key job responsibilities• Scope and manage large, complex technology initiatives, delivering critical solutions, significant improvements or deprecating systems no longer needed across multiple teams and organizations.• Ensure the program meets challenging business goals and/or shows measurable improvements in efficiency or experience for customers, employees/engineers, or business area.• Responsible for adding refining, and removing procedures by applying project management best practices to increase the productivity and effectiveness of the teams you work with.• Proven understanding of software architecture• Influence team technical priorities and business strategy through data-driven contributions• Make a case for project priorities, resource allocation to achieve a desired business outcome, resolve an architecture deficiency, or unblock delivery.• Proven business communication skills to a wide range of audiences including Directors and VPs.• Participating in the hiring process as well as mentoring others.A day in the lifeAmazon offers a full range of benefits to assist you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Job Overview – As an Amazon Robotics mechanical engineer, you will develop innovative system architectures and hardware designs for our robotic systems. The ideal candidate has experience- Designing and analyzing mechanical systems, - Enthusiastically enjoys analytical problem solving and possesses practical knowledge of high volume manufacturing methods; such as, stamping, extrusion, casting, and injection molding. - This position reports directly to the Mechanical Engineering Manager. Key job responsibilitiesThe Mechanical Engineer will be responsible for:- Collaborating with an interdisciplinary team to execute product designs from concept to production including specification, design, prototyping, validation and testing- Working with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch- Writing functional specifications, design verification plans, and functional test procedures- Exhibiting role model behaviors of thorough engineering analysis and cradle to grave ownership- Design and adaptation of holistic hardware solutions for ambiguous problems with fluid requirements.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 4+ years of working in mechanical engineering or equivalent experience- Bachelor's degree in mechanical engineering or equivalent- SolidWorks or similar CAD experience with best practices for part design, advanced assemblies, complex configuration management- Hands on experience crafting simple proof-of-concept models- Thorough understanding and use of principals, theories and concepts in mechanical engineering- Strong organizational skills and the ability to work well with cross-functional teams- Ability to effectively communicate concepts and write technical documents ...

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.This position is located onsite in our corporate offices. Hours are Monday through Friday from 8 am to 5 pm.Key job responsibilities• Provide comprehensive technical support to Amazon Corporate employees.• Travel between buildings in local area as required.• Occasional travel to other US cities as required.• Look for innovative process improvements and participate on teams to implement change.• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.• Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.• Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.• Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution. • Manages ticket quality by executing ticket auditing across North America.• Assists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.• Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.• Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.• Interview candidates applying for new roles in OPC.• Identify and provide training for front-line support to assist in career development.• Provide in person support to internal customers for a variety of IT related software and hardware issues.BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- 1+ years of working with windows server technologies experience- High school or equivalent diploma ...

Working at Amazon RoboticsAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply industry leading advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun. The System Engineer plays a crucial role in the Amazon Robotics deployment team. They oversee the installation, troubleshooting, integration, and commissioning of Amazon Robotics equipment in new and existing fulfillment centers (FCs). This field engineering based position demands strong technical skills for deploying robotic equipment, including working with mechanical systems, electrical, configuring networking, and coordinating software systems. While training is provided on the specific systems that the engineers will be working on, a candidate should have foundational knowledge of robotics, networked mechanical systems, and electrical systems. System engineers will work with a team of 1-5 engineers and collaborate with an on-site project manager to provide technical oversight on the installation of both third party and Amazon designed robotics equipment. These deployments require extensive collaboration with varies stakeholders, including third-party installers, contracted engineers, construction, hardware, software, IT, and other partner teams. Strong communication skills are essential for interacting with both internal and external partners and customers. As an Amazonian the candidate must demonstrate independent initiative to identify and solve problems in real time during deployments. They will also drive continuous improvement initiatives to avoid recurrences. Systems engineers will be deploying the robotic systems in various phases of a product life cycle. When supporting new products, the candidate require to lead the development of process documentation and modifying the existing processes. Strong technical understanding, love for field work, and a keen interest in diving deep into the understanding of Amazon’s robotics systems are key attributes for this role. As an Amazonian, the ability to recognize process gaps and take ownership in developing solutions are important. Project duration can range from a few days to several months and include travel across the US. International work is available for candidates interested in pursuing. This position requires 75% travel. Valid US drivers’ license required. **Relocation to Amazon Corporate offices in Seattle, Boston, or Austin will be required for the role. Critical SkillsAbility to read and develop technical documentation and process instructions.Ability to handle multiple competing priorities in a fast-paced environment. Willingness to work primarily in a construction or warehouse environment in a field-based role. Must be proficient in standard office software tools and processes.Strong foundational knowledge in robotics or complex electro-mechanical and networked engineering, including knowledge of robotic systems, components, and software. Strong bias towards taking independent initiative while reporting these efforts up to their leadership. Excellent verbal and written communication skills with ability to clearly explain technical concepts to customers and internal stakeholdersAbility to work with cross-functional teams. Ability to capture lessons learned and drive technical continuous improvement projects. Ability to function independently and manage a team of 1-5 engineers and related trades during deployments. Ability to coordinate with multiple internal and external stakeholders working on the project to resolve cross-functional deployment issues. Ability to oversee and resolve escalations during robotics deployment including quality hand-off, live order testing, site acceptance testing, operational readiness testing, monitoring robotics system performance, etc. Responsible for delivering projects by owning key KPIs around on-time delivery, cost, quality, safety, and sustainability.Understanding of data collection, reporting processes, and ability to make data-driven decisions.Key job responsibilitiesSupport and guide installation of robotic technologies at Amazon fulfillment centers. The systems engineer develop detailed knowledge of the operation of robotic systems and guide installation, commissioning, and troubleshooting of these systems both on site and remotely. The scopes vary significantly in length and include heavy travel to both live warehouses and new construction sites. The systems engineer will generate and implement continuous improvement ideas around their work-scopes and lead teams of other engineers on projects. A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Robotics Deployment Engineering team consists of the field deployment teams for Amazon's robotic warehouse systems. The teams travel frequently and work across overlapping projects to complete their deployment scopes and continuously improve our processes BASIC QUALIFICATIONSBS degree in Engineering or closely related STEM field. Experience working on mechanical, electrical, IT networked, or software systems.Understanding of data collection, reporting processes, and ability to make data-driven decisions.Ability to read technical drawings and/or reading CAD models to resolve on-site clash issues using 3D clash detection reports.Ability to troubleshoot robotics systems to resolve escalations including quality hand-off, live order testing, site acceptance testing, operational readiness testing, monitoring robotics system performance, etc. Ability to read and develop technical documentation and process instructionsAbility to handle multiple competing priorities in a fast-paced environment.Willingness to work primarily in a construction or warehouse environment in a field-based role and travel extensively across the US and potentially internationally. Must be proficient in standard office software tools and processes ...