Retail Lead Associate, Customer Experience Operations

Pay starts at $19.20 per hour with benefits available.Reduced Time Hours: Average work between 30-39 hrs per week. This role requires open availability Tuesday -Saturday between 8:45am and 3:15pm.As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilities- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.- Utilize inventory management systems to scan, process, and count product.- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.- Work with a manager to maintain the physical safety and quality standards of the site.- Work in a fast changing and ambiguous environment.- Perform additional duties, as assigned- Work flexible hours including nights, weekends, and holidays.- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.About the teamInterested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.BASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience ...

Operations Manager - Matteson/Monee/University Park, IL

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities and Job Elements:* Support, mentor, and motivate your salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.Video with subtitles: https://www.amazon.com/videotourLive virtual tours: https://www.amazon.com/virtualtoursBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Senior Regional WHS Manager

External job descriptionAt Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Regional Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with a regional operations team to execute company WHS policies and ensure compliance to all applicable local, regional and federal regulations. By leveraging lean principles and kaizens, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk to ensure a safe and healthful working environment for Amazon’s Associates. In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety managers and safety professionals within your designated region. Your teams’ success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team and give frequent and appropriate feedback to your WHS teams while ensuring they are executing to the core competencies of an Amazon WHS professional. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Key job responsibilitiesResponsibilities include but are not limited to:• Act as SME of local/regional regulations and company WHS policy. • Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies.• Measure the regions and sites’ performance against published requirements in WHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.• Ensure WHS recordkeeping and data integrity and provides Operations with accurate reporting and metrics to support business WHS initiatives.• Deliver on-time and quality projects to Operations. Deliver quality projects on time to Operations.• Analyze WHS metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest.• Analyze Global Safety Peer Review results and develop and implement solutions to eliminate exposure to these risks and prevent injury at other FCs.• Audit recordkeeping practices and Global WHS Database entries to ensure compliance to global WHS standards and local regulations.• Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.• Manage and mentor the FC WHS Manager and WHS Associates in your assigned FCs.• Spend time at the fulfillment centers and seek input from WHS teams, Associates and leaders on WHS program improvement opportunities. Ensure open communication on status of progress and resolution against these suggestions.• Lead soft tissue injury reduction efforts by performing targeted Kaizens in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures).• Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required WHS training.• Review for effectiveness the deployed WHS tools and revise to ensure continual improvement.• Partner with corporate and other regional field WHS personnel to leverage global WHS and environmental best practices into NA network standards. BASIC QUALIFICATIONSBachelor’s degree• 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, service operations, or relevant experience applicable to the role• 7+ years of increasing responsibilities in people and performance management • CPR/First Aid Certification• Experience implementing lean principles and process improvement in an operational environment.• Ability to travel up to 50%• Office within one of the designated region's sites. Must be willing to relocate if not currently within region• Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs. ...

Seasonal Process Assistant

Seasonal Outbound Process Assistant - RT ShiftProcess Assistants are part of the Last Mile operations in Amazon Logistics and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers. Responsibilities: • Track and report ATS/labor hours• Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance• Ensure successful area performance through tracking and reporting metrics• Independently assess all aspects of associate work performance and provide timely and detailed feedback• Participate in Operational Excellence initiatives• Maintain a full understanding of workflow and daily production goals• Review and update SOP’s as required• Ensure work areas remain clean and are properly equipped• Identify and address safety hazards within the work area, and participate in safety initiatives• Coach associates on ways to work safely at all times• Ensure all job injuries are reported timely in accordance with established policies and procedures• Provide vacation coverage for Area ManagersBASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as required ...

Operations Manager - Channahon, IL

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings. BASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Operations Manager - Joliet, IL

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities and Job Elements:* Support, mentor, and motivate your salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.Video with subtitles: https://www.amazon.com/videotourLive virtual tours: https://www.amazon.com/virtualtoursBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Applied Scientist, ML Applications, People eXperience Technology Central Science (PXTCS)

Do you want to use your expertise in translating innovative science into impactful products to improve the lives and work of over a million people worldwide? If you do, People eXperience Technology Central Science (PXTCS) would love to talk to you about how to make that a reality. PXTCS is an interdisciplinary team that uses economics, behavioral science, statistics, and machine learning to identify products, mechanisms, and process improvements that both improve Amazonian’s wellbeing and their ability to deliver value for Amazon’s customers. We work with HR teams across Amazon to make Amazon PXT the most scientific human resources organization in the world.As an applied scientist on our team, you will work with business leaders, scientists, and economists to translate business and functional requirements into concrete deliverables, define the science vision and translate it into specific plans for applied scientists, as well as engineering and product teams. You will partner with scientists, economists, and engineers on the design, development, testing, and deployment of scalable ML and econometric models. This is a unique, high visibility opportunity for someone who wants to have impact, dive deep into large-scale solutions, enable measurable actions on the employee experience, and work closely with scientists and economists. This role combines science leadership, organizational ability, and technical strength. Key job responsibilitiesAs an Applied Scientist, ML Applications, you will:• Design, develop, and evaluate innovative machine learning solutions to solve diverse challenges and opportunities for Amazon customers• Advance the team's engineering craftsmanship and drive continued scientific innovation as a thought leader and practitioner.• Partner with the engineering team to deploy your models in production.• Partner with scientists from across PXTCS to solve complex problems and use your team’s expertise to accelerate their ability get their work into production.• Work directly with Amazonians from across the company to understand their business problems and help define and implement scalable ML solutions to solve them.BASIC QUALIFICATIONS- Master's Degree in machine learning, recommender systems, statistics, computer science, operations research, or other highly relevant field- Three or more years’ experience applying ML to solve complex problems for large-scale applications- One or more years of experience specifically with deep learning (e.g., CNN, RNN, LSTM)- Experience in using Python or other programming languages ...

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Pay starts at $19.20 per hour with benefits available.Reduced Time Hours: Average work between 30-39 hrs per week. This role requires open availability Tuesday-Saturdayday between 8:45am and 3:15pm.As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilities- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.- Utilize inventory management systems to scan, process, and count product.- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.- Work with a manager to maintain the physical safety and quality standards of the site.- Work in a fast changing and ambiguous environment.- Perform additional duties, as assigned- Work flexible hours including nights, weekends, and holidays.- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.About the teamInterested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.BASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience ...

Area Manager II - Joliet, IL

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Sr. Customer Advocacy Specialist - GenAI, Q Business and QuickSight

Are you ready to lead the world's largest organizations through their GenAI Journeys? Are you passionate about driving meaningful business changes through technological advancements? The Q Business and QuickSight organization is responsible for building tools and services that enable AWS customers can use natural language to build, discover, and share meaningful insights into their data, both structured and unstructured, in seconds, turning insights into impacts faster. We do with services such as Amazon Q Business and QuickSight. Please see https://aws.amazon.com/q/business/ and https://aws.amazon.com/quicksight/ for more details. We move quickly, experiment, and deliver new capabilities into the hands of our customers at a rapid pace. Join the Q Business and QuickSight org as a Customer Advocacy Specialist!The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Key job responsibilitiesAs Sr. Customer Advocacy Specialist, you will lead the the effort in driving the development and adoption of Q Business and QuickSight through deep customer engagements. In this role, you will exhibit the advocacy and presentation skills of an evangelist with the ability to gather customer and industry insight. The role provides a good balance between talking to customers and industry influencers to help them build innovative solutions and drive enterprise-wide adoption of these tools to help customers get better insights into their data. In this role, you’ll combine your unbridled passion and enthusiasm for helping customers with your unmatched creativity to generate grass-roots attention and support for the business efficiency among strategic customers, key industry opinion makers and technologists. In this role, you will manage a portfolio of strategic customer projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience.Ideally, you’re someone who has background building tools to improve business productivity, and has an unmet need to seed business users around a technology you heartily believe in. You love to share your passion with others and exhibit good judgment in selecting strategic opportunities to do so. You don’t just want to be part of an industry movement, you want to be out front leading it. If this sounds like you, this is your dream job.A day in the life* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor driving enterprise-wide adoption of Gen AI * Deliver compelling presentations, product demos, sample solutions and programs, events (such as Hackathons, GameDays), technical blogs, forum post updates, and discussions to drive initial and enterprise adoption of Gen AI tools. * Create, scale, and extend “train the trainer” models to drive expansion of Gen AI tools within enterprise customer organizations* Build and engage with C-level stakeholders to understand the value prop of the developer experience* Monitor customer health metrics and proactively identify risks or opportunities, implementing retention and expansion strategies.* Bring customer signals back to product teams to drive innovation on AWS product roadmaps. About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience- Bachelor's degree in science, technology, engineering, math, business or equivalent- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams ...

Market Manager - Chicago Western Suburbs, Devices Offline Sales & Marketing

Amazon offers a collection of revolutionary devices and the device business is one of the most innovative and fastest growing at Amazon. Our lineup includes Echo devices, Kindle e-readers, Fire tablets, Amazon Fire TV, and more. We pride ourselves in being able to provide customers a fully-integrated service with easy access to millions of movies, TV shows, magazines, newspapers, books, songs, apps and games.The Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the US. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores, educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.Market Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables. Key job responsibilitiesIn this role you will:· Travel to complete store visits within assigned territory· Manage business expense (mileage, etc.) and submit expense reports accurately· Effectively install, troubleshoot, and maintain a variety of Amazon devices in various national retail stores· Assist customers and is an ambassador of the Amazon brand· Develop professional relationships with store managers, general managers and in-store employees· Educate store associates on the value of Amazon devices, accessories and Amazon ecosystem Work with retail sales personnel to resolve merchandising and training issues.· Follow instructions to assemble displays and reset sections according to planogram· Set-up and/or ensure powered displays are fully functional· Conduct basic merchandising visits such as stocking, cleaning, auditing, and updating signage· Ensure the Amazon in-store experience and merchandising is properly implemented across retailers within your region· Conduct sales and training demonstration in-store and during large scale events based on program / market needs· Complete daily instore reports to document visits, including submitting digital photos· Participate in assisted selling activities during peak selling times at select retail locations· Collect business and market insights from consumers and store associates· Create and participate in quarterly business reviews and quarterly business reviews· Work independently with minimal supervision· May be asked to participate in overnight travel· Be on your feet for up to 8 hours at a time· Push, pull, lift or carry items up to 50 pounds (with or without reasonable accommodation)· Must work flexible work hours including nights and weekends (ability to work 40 hours a week)· It is required to possess a cell phone compatible with Form.com which includes, iOS and Android devices. Form.com is not compatible with Windows, Blackberry or any other OS· It is required to have access to reliable transportation to travel between worksites during the work day· Possess a valid driver’s license, proof of insuranceA day in the lifeMarket Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in-store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables.About the teamThe Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the Unites States. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.BASIC QUALIFICATIONS2+ years of work experience in retail sales · High School Diploma or equivalent · It is required to possess a mobile phone compatible with iOS or Android operating systems. ...

GCP Solutions Architect, Cloud Intelligence

As a Google Cloud Platform (GCP) Cloud Intelligence (CI) SA you will be a leader with deep technical and business expertise influencing the AWS field on sales strategy and helping to design cloud-native solutions for their customers. You will develop and maintain cloud migration and modernization acumen across AWS and other public cloud offerings. You will document and share your insights to scale your expertise, and will also use these insights to improve our product offerings, and go-to-market campaigns. The ideal candidate is an individual who understands the public cloud and has a passion for continual learning about new cloud offerings and the latest industry developments. You must be able to collaborate with cross-functional teams, think strategically about the complex business and technical needs of our customers, and be equally comfortable communicating with C-level executives and technical decision makers. You must have a proven track record as a consultant, advisor, or main stake holder delivering cloud native solutions.Key job responsibilities* Serve as a subject matter expert on GCP technology and GCP’s go-to-market strategy.* Consult with field SAs and BDs to analyze customers’ business and technical requirements and determine how the needs can best be met by AWS. * Present your recommendations and designs directly to customers, demonstrating proficiency interacting with business executives (CxOs) and technical audiences (Architect/Director). * Analyze trends and competitive offerings to generate technical and business insights. Foster a community of compete specialists who leverage your insights. * Technical content creation (decks, whitepapers, recordings)* Deliver technical presentations and trainings to field SAs, BDMs, and product stake holders.* Deliver operational excellence managing a pipeline of technical engagements that requires rapid delivery and frequent reprioritization.A day in the lifeThe AWS Cloud Intelligence team is a specialty services organization that provides cloud compete expertise globally. We are subject matter experts (SMEs) covering top and emerging competitors, key domains, and industry segments. Cloud Intelligence enables field teams to help their customers quickly by removing both business and technical blockers in the sales cycle. We advise account teams and their customers through at scale content, gather and analyze insights surrounding comparable cloud providers, and highlight product and position gaps that our customers are experiencing to continuously improve AWS’ overall value proposition. In addition to on-demand self-service resources, the CI team provides targeted support for specific competitive opportunities through one-to-one customer engagements. This team hires SAs and BDMs who are SMEs in one or more public clouds to advise AWS field teams on the best strategies to develop compelling business cases to support customers co-existing and partnering with competing public cloud services.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 2-4 years of enterprise technology experience- 2-4 years experience with GCP- 2 years experience architecting cloud solutions in GCP- 2 years in a customer facing role- Computer Science/Technical degree or equivalent experience ...

Operations Manager - Sauget, IL

ABOUT AMAZON Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us! Key Responsibilities and Job Elements: - Support, mentor, and motivate your team - Lead large-scope projects with site and regional impact - Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) - Work a flexible schedule (weekends and/or overnight shifts)BASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Area Manager (Military Veterans Encouraged to Apply), Amazon Air

Come build the future with Amazon Global Air!A part of Amazon’s transportation solution, Amazon Global Air provides an exhilarating, customer-centric transportation option to safely and efficiently deliver goods across long distances. We’re defining the future of air cargo through a talented, diverse team, leveraging innovative technologies and a sustainability-aware mindset to solve large-scale challenges. Ready for your career to take off? Fly Amazon!#AmazonAir #FlyAmazonKey job responsibilities- Support, mentor, and motivate your team- Manage safety, quality, productivity, and customer delivery promises- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs- Work in an environment where the noise level varies and is subject to variable temperatures and weather (Air gateways include outside loading departments/ramp loading)- Supporting all safety programs, OSHA and Air Carrier FAA compliance to ensure a safe work environment for all AssociatesA day in the lifeAs an Area Manager, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Depending on the type of job, you will be required to engage in physical warehouse and ramp activities given reasonable accommodation. The ambiguity of this role allows for creativity; you’re able to invent and enhance safer processes within aviation, all while building and maintaining a great work place for yourself and your direct reports. You will have the opportunity to influence others to enhance our Air network and develop your career on Amazon’s fastest growing and evolving team!Eligibility requirements- Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.- This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.Temperature in the Air Gateway may vary between depending on outside weather conditions and will fluctuate depending on the season and daily weather conditions. You may be working outdoors your entire shift. The ability to work outdoors in a variety of weather conditions is a must.Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Sr. Account Executive, PubSec EDU - Higher Ed ENT

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Key job responsibilities- Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment- Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges- Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions- Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption- Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsAbout the teamThe Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in Higher Education sector. The ideal candidate will have relevant Higher Education consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Sr. Applied Science Manager, People eXperience Technology Central Science (PXTCS)

Do you want to leverage your expertise in translating innovative science into impactful products to improve the lives and work of over a million people worldwide? If so, People eXperience Technology Central Science (PXTCS) would love to discuss how you can make that a reality.PXTCS is an interdisciplinary team that uses economics, behavioral science, statistics, and machine learning to identify products, mechanisms, and process improvements that enhance Amazonians' well-being and their ability to deliver value for Amazon's customers. We collaborate with HR teams across Amazon to make Amazon PXT the most scientific human resources organization in the world.In this role you will lead and grow a team of scientists responsible for the science strategy and technical implementation innovations across our predictive modeling and forecasting work-streams. These machine learning work-streams include existing models and future models that power leaders across Amazon to make decisions about their businesses. You will build and develop a high-performing team while serving as the strategic science advisor to PXT leaders operating at the Director, VP, and SVP level.As a people manager, you will coach and mentor your team to identify opportunities where science investment can have material impact on our long-term objectives or annual goals, and help them build consensus around needed investments. You will guide your team across different business domains (corporate, operations, safety) and analysis levels (individual, group, organizational), using various modeling approaches (linear, tree, deep neural network, and LLM-based), enabling stakeholders to make challenging and strategic decisions. While primarily focused on people leadership, you maintain technical depth to effectively review and guide your team's development and delivery of complex science modeling and implementation problems.You will develop your team's technical vision while staying current with emergent AI/ML science and engineering trends, helping your organization focus in a rapidly evolving landscape. Key responsibilities include organizational planning, hiring strategy, career development, and building the next generation of technical leaders. We are looking for a people leader who can create an inclusive team environment, think big, move fast, and inspire their team to transform the way leaders use data to drive business success. If you excel at building and leading high-performing technical teams and are passionate about developing both technology and people, come join us as we work hard, have fun, and make history.BASIC QUALIFICATIONS• Master's degree in a quantitative field (economics, computer science, statistics, or equivalent).• 10+ years of experience applying ML to solve complex problems for large-scale applications.• Proven track record of hiring and managing science teams and delivering impactful results.• Expert knowledge of machine learning algorithms and techniques.• Project management experience for working on cross-functional projects.• Strong verbal and written communication skills. ...

Lead, On Road Delivery Operations, RSR

This position requires in-role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.ABOUT AMAZONOur Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as Team Lead, On the Road Operations. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. Rural Super Rural (RSR) is a subset of R2L, dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Come build the future with us! Key Responsibilities and Job Elements: · Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates. · Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities. · Support standard work and safety programs. · Train new Delivery Associates on how to drive and operate the vehicles · Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture. · Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas · Promote a positive culture for Delivery Associates. · Ensure all federal, state and local laws and requirements are being followed. · Conduct weekly performance reviews with delivery partners · Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor. For this role, you will need to be: • At least 21 years old, and authorized to work in the United States • Eligible to drive in accordance with DOT requirements • Able to work 40 hours/week, and overtime as required • Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs • Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) BASIC QUALIFICATIONS- A high school or equivalent diploma- Hold a valid and active driver’s license- 1+ year of experience delivering training both to individuals and groups- Must be able to obtain and maintain a Driver Qualification File ...

Amazon Fresh Grocery Associate - Arlington Heights, IL

Work Address: 325 E Palatine Road, Arlington Heights, IL, 60004  Pay Rate: $17.05 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Sr. Account Executive, K12 Education Sales, Amazon Business

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities- Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment- Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges- Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions- Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption- Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsAbout the teamThe Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the K-12 Education sector. The ideal candidate will have relevant K-12 Education consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of B2B or enterprise sales with a focus on hunting new business experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Manager, AWS Midwestern Region State & Local Public Policy, AWS State and Local Public Policy

We are looking for a talented, innovative, and experienced individual to represent Amazon Web Services (AWS), the cloud computing business of Amazon, before state and local policymakers, and senior government executives in the US Midwest. This role on the AWS Public Policy team is focused on increasing adoption of cloud computing services throughout the region, supporting our technology infrastructure and operations, and advancing other policy priorities across these regions. You will address risks and opportunities for AWS and our customers at the state and local level and within educational institutions. This position will achieve goals through a variety of tactics, including direct lobbying, managing consultants, leveraging AWS’s participation in key trade associations, and building coalitions that are critical to advancing AWS’s public policy and business objectives in the state and local government and education sectors. You will become familiar with all aspects of AWS’s businesses, and interface directly with relevant business units and technology and services teams at AWS to develop and execute effective government affairs advocacy strategies to create a policy environment that promotes cloud adoption and helps customers succeed.Key job responsibilities- Assist in developing and executing government affairs advocacy objectives and public policy priorities for AWS in Midwestern states, including Illinois, Minnesota, Iowa, Nebraska, North Dakota, South Dakota, and other states as needed. - Identify and communicate potential state, local, and education public sector market segment and public policy opportunities and threats, develop enhancement or mitigation strategies and policy positions for issues affecting the AWS business; manage and coordinate external advocacy efforts, outreach programs and key initiatives in concert with AWS business objectives;- Facilitate high-level meetings between AWS executives and key stakeholders, including state and local policy makers and executives, industry associations, and alliance partners to promote and advocate the company’s public policy policies; and- Leverage appropriate corporate membership opportunities in industry associations and policy organizations on behalf of AWS, and ensure appropriate utilization of outside consultants.- Preferred location would be in our Chicago, IL or Minneapolis, MN office. Some travel required.BASIC QUALIFICATIONS- 7+ years with state lobbying and/or commensurate legislative or executive branch experience or 7+ years representing a large company or association in the Internet/Tech industry before state & local policymakers in the Midwestern region of the United States. - Strong knowledge of and background in advocacy and public policy development pertaining to information technology (IT) issues and policies such as cloud computing, IT governance, budget reform, data security, privacy, education, energy, sustainability, procurement, public sector acquisition and government contracting, cybersecurity, corporate compliance, regulated industries, and taxes.- A Bachelor’s degree is required, preferably in a relevant discipline (Political Science, Public Policy, etc.). ...