AZ

About OTSOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).Key job responsibilitiesResponsibilities include, but are not limited to:- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.- Ensuring infrastructure networking and computing systems remain available during production hours.- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.- Managing local technical projects.- Maintaining or creating policies, procedures, and processes.- Identifying root-causes of operational issues and process inefficiencies.- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.- Supporting customers from multiple buildings in the area, as well as remote customers.- Traveling within your local or regional area to support our customers.BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you an engineer with a passion for data center design and looking for a challenge to chart your own course? If so, we are looking for you to help us make history. AWS data centers are the foundation upon which our software and services operates to meet the growing demands of our customers. This role provides the opportunity to collaborate with business development, design engineers, data center operations professionals, external vendors and consultants, and other cross-functional teams to assess and select colocation facilities that meet our business requirements. You will be able to showcase your in-depth understanding of data center design, engineering, and operations of infrastructure common to data centers, telecommunications facilities and other critical environment infrastructure. You will work directly with internal business teams and with colocation vendors to identify, document, and resolve any operational/design deficiencies which could impact a site’s capability or availability.You will have opportunities to influence standards for data center products, build and improve processes, and to guide the direction of our colocation data center portfolio on a global scale. So, if you are a strong leader with solid data center mechanical, electrical, plumbing, and structural (MEPS) infrastructure design engineering experience, Amazon will present a fast paced, fun, and exciting work environment that is unique in every aspect and offers an exceptional rewarding opportunity for you. Key job responsibilities- Conduct site assessments against AWS standards for collocation data centers and telecommunications facilities within the region. - Reviews vendor critical infrastructure designs and perform risk analysis and availability calculations for vendor owned and operated collocation data center’s infrastructure to determine fit-for-use/fit-for-service for AWS cloud compute and networking services.- Perform design and equipment submittal review for new Data Centers in your region.- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.- Own the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.- Lead, Review, and approve designs for existing co-location (colo) data center upgrades which improve availability/efficiency.- Interface with internal data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.- Work on concurrent projects, sometimes in multiple geographical regions.- Initiate and lead engineering site audits within Amazon’s owned or colo data centers.- Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.Colo Regional Engineers:- Possess strong engineering judgement and are able to provide recommendations despite uncertainty.- Are detail and data oriented.- Manage engineering projects and consultants.- Build trust and relationships with different stakeholders.- Be inclined to get into the field to see things up close.About the teamAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Engineering degree in Electrical, Mechanical or related discipline, or 5 years commensurate industry or military experience in lieu of degree - Cumulative 5+ years of focused experience in Data Center or Carrier-class Telecommunications design, engineering, and/or operations and maintenance (O&M) of data center critical environment infrastructure. ...

At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by joining Amazon’s Escalation Team.In this role you will be part of the Registration and Compliance Shared Services VCIM team, responsible for resolving Executive and Legal escalations, supporting new launches, gathering information for process improvements across multiple functions for all our worldwide regions and employees.Key job responsibilitiesKey Responsibilities:• Supporting Stakeholders with both Legal and Executive escalations • Learn new skills/processes and provide cross skill/cross site/cross region supports• Respond to Executive / Legal escalations requests in real time providing education to them with the goal of achieving first contact resolution, as well as a remarkable, reproducible customer experience. • Process Improvements: Identifies Seller, Compliance and Investigator/Associate success barriers, provides solutions, and drives change through business improvement initiatives. Should also possess great deep dive skills to identify the root cause on audits or CXT/ACES related work.• Partner with leadership and stakeholders across operations, technology, and product teams to ensure quick customer resolution on high priority escalations from Senior Vice Presidents (SVP) and Chief Executive Officers (CEO).• Conduct deep dive analysis to identify root causes of issues, brainstorm short and long-term solutions, lead stakeholder meetings to prioritize and align on implementation timelines, and finalize RCA (root cause analysis) write-ups, and corrective and preventive actions for SVP and CEO escalations.• Perform impact analysis on identified preventatives and collaborate with product, technology, and operations teams to present solution documents.• Provide guidance, support, mentoring, and training to team members as needed to help them develop their skills and knowledge.A day in the lifeIndividual will be accountable for responding and solving executive, legal, PR and regulatory escalations within a defined SLA as per target. Individual should demonstrate excellent functional skills and the ability to work independently while using departmental resources, policies and procedures. Maintains a positive and professional demeanour, always portraying the company in a positive light and effectively managing sensitive issues.About the teamThe R&C escalations team is part of the wider Customer Trust and Partner Support (CTPS) vertical. The primary function of this escalations team is to own the end-to-end resolution of escalations pertaining to the registration and verification process that have been escalated to, or by, senior leadership (L8 Amazonians and above). We provide detailed write-ups where required within an SLA of 10 business days. We strive to salvage the customer experience by working quickly to rectify mistakes that have been made in the past and seek to find effective, scalable solutions to prevent similar issues from arising among the general seller population. We work closely with our colleagues in Executive Seller Relations, Program team, APE and APUK Compliance and SPIM to identify common issues, bridge gaps and close incomplete channels, with the ultimate aim of enhancing customer experience.BASIC QUALIFICATIONS• Bachelor's degree in a related field or equivalent experience.• Proven experience in handling legal and executive escalations• Strong analytical and problem-solving skills, with the ability to deep dive into issues and identify root causes.• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.• Ability to work collaboratively across teams and regions to drive change and implement solutions.• Strong organizational skills and attention to detail to manage multiple escalations and projects simultaneously.• Ability to adapt in a fast-paced and dynamic environment.• Proficient in using various software applications and tools for data analysis and reporting. ...

Amazon Web Services (AWS) is the leading cloud provider, delivering virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world to include the U.S. Intelligence Community (IC). AWS is looking for an exceptional Program Security Officer / Data Center Security Manager with a strong track record of supporting security programs within cleared facilities, demonstrable program/project management experience, comprehensive program security knowledge, and a deep understanding of government security programs, processes, and requirements. As a Program Security Officer (PSO) / Data Center Security Manager (DSM) at an accredited AWS site, you will own the execution of multiple security disciplines in support of fast-moving classified operations and manage a wide array of projects designed to protect personnel, National Security Information, and critical infrastructure from insider and external threats. You will also be responsible for managing onsite security forces. You must obsess over internal and external customers and successfully deliver support and services in an environment where priorities shift extremely fast. You must be able to operate independently, manage security projects, continuously triage and prioritize accordingly, communicate clearly and compellingly, THINK BIG and outside the box, and deliver exceptional products/service.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities - Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical, industrial, counterintelligence, and media management. - Create, implement, communicate, and manage security requirements at a large, government accredited, multi-facility data center site while providing day-to-day multi-discipline program security operations support. - Draft and review security documentation to include transportation plans, procedures, and CONOPs. - Proactively identify program and physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution. - Perform and/or support the operations and maintenance of security hardware and systems employed onsite to meet government and AWS requirements. - Develop and strengthen relationships with internal (operations staff, engineers, teammates, etc.) and external (vendors, contractors, government staff, etc.) partners to heighten security awareness and engagement. - Direct and manage onsite security forces to run daily data center security operations. - Manage the classified material program to ensure procedures are developed and operated in accordance with internal and customer security policies and practices. - Experience with workflow ticketing and extraction of performance metrics. - Must be willing to share on-call rotations in support of alarms, security incidents, escalations and critical service outages. - Provide after-hours on-call management support and participate in emergent, large scale event response when needed. - Participate in re-occurring data center security audits and reviews. - Executes established compliance processes with AWS policies, standards, guidelines and relevant legal and regulatory requirements. - Manage the security P&L for assigned site(s), assist management with financial analysis and contribute to financial decisions for security requirements. - Must be able to travel between local facilities.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS - Current, active US Government Security Clearance of TS/SCI with Polygraph - 4+ years of experience acting in a Program Security Officer, Security Specialist, or a Security Manager capacity in which duties required interpreting and implementing requirements within the personnel, industrial, and physical security disciplines and overseeing security operations. - 4+ years of experience demonstrating knowledge of physical security best practices to include, but not limited to: application of physical security systems, investigation techniques, management of contract security guards and incident management and workplace safety. - 4+ years of data-driven decision making ...

This is a full-time, in office role. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: EnglishShift Requirements: Sunday-Saturday Training: 8 week instructor-led onsite training. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is multi-billion dollar P&L connecting business customers with third party sellers globally, and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success. Amazon Business is seeking a dynamic and motivated Sales Representative for our Strategic Account Management organization. The Strategic Account Manager will be responsible for driving business growth with some of the most influential sellers on Amazon Business through strategic insights, and high operational standards. In this role, you will be responsible to influence your Selling Partners through executing strategic joint business plans, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvements. You will be the point of contact for owners and senior leadership at companies throughout the sales process. You will also work with internal stakeholders and cross-functional teams to continue to improve our insights, accelerate Selling Partner growth, and exceed Selling Partner expectations. This role demands a dynamic blend of proactive sales initiatives and meticulous account management. The ideal candidate will excel in cultivating new business relationships while nurturing existing client accounts for long-term partnerships. Basic Qualifications* Bachelor's degree* 4+ years of experience in the following roles, business sales or business development, account management, vendor management, project management or ecommerce* 2+ years of business facing sales or negotiation experience working with and influencing large businesses* 2+ years of experience using analytical, sales, and productivity tools including Salesforce (or other CRM) and Excel* 2+ years of experience delivering cross-functional projects that innovate on behalf of the customer* Large account development and territory management focus, including business development planning, key account management, and/or joint business reviews.* Experience defining program requirements and using data and metrics to determine improvements and identify opportunitiesPreferred Qualifications* Success managing account development from prospecting, to scaling, to multi-year account growth* Online retail experience and/or familiarity with selling on Amazon* Experience communicating customer value, including training in, and usage of, a value-based selling methodology* Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously* High threshold for working in an ambiguous, fast paced start-up like environment – figuring it out and adapting as you go* Proven ability to manage multiple, competition priorities simultaneously without sacrificing the ability to dive deepKey job responsibilitiesSuccessful candidate will have skills and passion to drive Selling Partner business growth, and deliver a positive customer experience. Key responsibilities include but are not limited to:* Build relationships with Selling Partners; be a trusted advisor and thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.* Identify and influence key decision-makers within prospective and existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon Business solutions that meet and exceed customer requirements* Developing and managing strategic account growth plans with Selling Partners in tandem with internal category teams to improve business input metrics across selection, listing quality, pricing, and fulfillment* Recruit a target set of large enterprise distributors and manufacturers; working together with stakeholder team leaders including Compliance, Legal, Marketing, Restricted Products, and Category Business Development teams* Conduct deep-dive analysis on issues affecting Seller business performance. Communicate the Voice-of-Seller internally as an input into product development and process improvement* Demonstrate time-management skills and work independently while using centralized resources, policies and procedures.* Develop a thorough understanding of e-commerce industry including knowledge of B2B product offerings.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- 2+ years of business facing sales or negotiation experience working with and influencing large businesses ...

Amazon’s Transportation Execution & Systems Team is seeking a Transportation Analyst to join a team that identifies, creates, develops and integrates innovative solutions that lead to improvements in our North American transportation network. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations. The Transportation Analyst will be responsible to design, develop, and improve our transportation systems. Key job responsibilities- Communicate analysis and insights to stakeholders and business leaders, both verbally and in writing - Create and maintain tools and reports that support both Senior leadership as well as Operators at the site level- Manage multiple ongoing priorities and closely adhere to internal team and stakeholder SLAs - Design new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability and scalability - Enable effective decision making by retrieving and aggregating data from multiple sources in order to provide visibility to pending changes - Drive continuous improvement by identifying ways to streamline processes and reduce waste sources and compiling it into a digestible and actionable format - Maintain/update internal documentation for internal training and referenceA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree or equivalent- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of working with computers and Microsoft Office products and applications experience- 1+ years of Analyst experience- Intermediate proficiency in Excel, including the use of pivot tables & charts and vlookup ...

*This role is located in Tempe, AZ and is on site. No relocation assistance is provided for this role.*Amazon’s ROC, Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities- Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches - Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks - Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) - Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. - Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon is inventing on behalf of rights owners and has built the largest and most extensive brand protection program in the world. Amazon’s Trustworthy Shopping Experience (TSE) organization builds best-in-class and thought-leading tools and programs to help rights owners protect their intellectual property and ensure that their brand and products are represented accurately, delivering the right experience to customers. Amazon's Trustworthy Shopping Experience (TSE) team is looking for a Sales Operations Manager to work closely with cross-functional stakeholders to create, implement, and optimize processes, tools, and reporting that improve the overall efficiency and effectiveness our business development teams. The person in this role will act as a trusted advisor to our stakeholders, and become an extension of our business development efforts that translate into productivity toward goal attainment. This is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun! KEY RESPONSIBILITIES - Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. - Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. - Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions. - Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanismsKey job responsibilities• Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. • Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. • Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions.• Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanisms.BASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...

Amazon Pharmacy is on a mission to reinvent pharmacy and drive the future of healthcare. We use design, service, and technology to provide the best possible customer experience and change the way people think about healthcare. We are looking for an Integration Program Manager with a persistent delivery record and experience to own and manage high visibility, cross-functional operations and technology projects from concept to completion to deliver on being the earth’s most customer centric Pharmacy. This critical role will require influencing business, software and third party vendor teams across the company to prioritize projects which support both new products/programs and existing operations and supply chain systems. Our goal is to improve and enhance the Fulfillment Network to ultimately drive the best customer experience in the safest, most reliable and cost-efficient manner. The Program Manager will have talent and relentless desire to challenge the status quo and improve technology systems/processes in order to exceed customers’ expectations. A strong bias for action, internal/external customer obsession, quantitative analysis, and the ability to organize and deliver new initiatives involving leadership across cross-functional operations, software development, business, and external contracting teams is essential.#everydaybetterKey job responsibilities- The right candidate will have a proven record of working cross functionally with key business stakeholders, to mitigate system based defects, through partnerships internally & externally. - The ability to understand whether action is required to update a process, a system feature, or upstream input; and triage appropriately will be critical to this candidate’s success.- Triage, Deep Dive, assign and escalate appropriately on tickets that enter the queue for resolution at the defined SLA - Partner with the Technology team and the Business stakeholders to capture the business needs and translate them into program requirements for systems that integrate with our production management system.- Earning trust across functional and business teams, to plan, organize, manage, and execute complex programs- Create and drive plans to oversee the prioritization, development and delivery of the APIs, system integrations and enhancements.- Developing projects to scale fulfillment according to new business initiatives with complex operational components - Innovating for step-change improvement in compliance, safety, quality, and cost metrics- Be the voice of the customer and their advocate in all discussions. Review, evaluate, and incorporate voice of the customer feedback into program development.- Oversee program implementation efforts; define and establish goals, supporting metrics, and success indicators.A successful candidate will also demonstrate:- Commitment to learning and expanding professional, technical, and industry knowledge- High attention to detail including proven ability to manage multiple, competing priorities simultaneously- Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape- Ability to clearly communicate insights to others through data- Ability to think strategically and execute methodically- Ability to work in a fast-paced environment where continuous innovation is desired, all information may not be available, and trade-offs are required - Ability to hold lateral teams accountable without direct authority, and ability to utilize high judgment to escalate issues appropriately- Demonstrated ability to influence teams and communicate with senior leadership- Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases- Individuals can expect 25% travel (variable throughout the year) based on business needs at the time.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

*This role is located in Tempe, AZ. It is fully on site and there is no relocation assistance provided*Central Flow Learning Coordinator works with Program Managers, Area Managers, Flow Leads to coordinate all associate onboarding activities for the site. Constantly improves the long-term capabilities of the area to which he/she is assigned. This position has a high level of program administrative management. The Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:• Coordinate trainer identification program and track new hire onboarding and trainer audits • Track learning curve and continuous improvement metrics at the site level • Audit onboarding content for respective department and trainer standard work • Coordinate and facilitate any training related programs • Manage ticketing system and ensure tickets are closed within expected timeline • Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs • Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.) • Document feedback results to help the learning department identify strengths as well as area of improvement • Assess development needs for individuals and groups • Fully understand workflow and daily production goals • Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve • Balance and prioritize multiple tasks • Maintain a positive attitude and presence on the floorBASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older- 6+ months of leadership experience in a retail, distribution or similar environment ...

We protect Customers, Selling Partners and Amazon financials to ensure a trustworthy experience. We identify evolving business problems, leverage machine learning techniques to act fast against abusive behavior in a scalable and automated way.We are looking for a highly motivated risk manager to solve exciting business problems in large scale. This role will perform comprehensive investigations to identify business problems and root cause, use data to locate patterns of risks, and drive the implementation of large scale solutions. The risk manager will work with product and program managers, machine learning scientists, risk SMEs across areas, as well as stakeholders outside of Selling Partner Risk. Key job responsibilities- Conduct deep dive investigations to derive business problems and use cases in an ambiguous environment- Use data to make high judgement decisions and take direct actions to stop bad actors on worldwide stores as early as possible- While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms- Own and/or manage projects designed to improve operational and process efficiency- Identify gaps and risks in current mechanisms and policies and recommend solutions to product/policy owning teams- Effectively prioritize opportunities and communicate with stakeholders/dependency teamsAbout the teamWe work to mitigate negative impact to Amazon’s Customers and Amazon’s financials. We detect and enforce bad actor sellers who do not intend to conduct legitimate business in our stores. We solve problems in large scale and through automated solutions. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience with SQL and Excel- Exceptional written communication skills: able to write, clearly and succinctly- Exceptional ownership and bias for action: willing to move quickly and decisively ...

Are you interested in leveraging your program management skills to join a growing, dynamic team responsible for empowering selling partners on Amazon worldwide? We are seeking an experienced, high-judgment, results-oriented, and inventive Senior Program Manager to join our team and own strategy and execution of quality assurance and insights of our Account Health Support to ensure our selling partners can get the support they need to deliver better customer experiences.As the Sr. Program Manager / Quality Assurance and Insights role, you uphold a culture of quality by working with a dedicated QA Operations team of Auditors to identify program defects and trends, surface insights to our operations and program teams, then partnering with them to bridge those gaps to deliver superior support solutions to our Selling Partners. This role will foster an environment of positive communication and continuous learning, while ensuring that our organization is successfully equipped to adapt to changes that impact our business do deliver insights to improve our contact operations. You will own a program responsible for measuring quality and compliance with hundreds of thousands of sellers worldwide each week, surfacing insights to our partner teams, then improving current and developing new processes for our specialists to engage with our sellers. This role is a unique blend of quality assurance, detailed insight analysis, and process improvement with the opportunity to drive significant global impact. This opportunity requires a leader with a DNA-level love of data and insights generation, who exudes passion for improving seller outcomes, and can analyze quantitative and qualitative feedback to identify improvements on behalf of our sellers. It’s a role that will appeal to those who are passionate advocates for accurate, replicable processes that benefit customers at scale.The ideal candidate should have excellent analytical skills, be able to work in a cross functional, fast-paced environment, employ adept program management, and inspire positive change through excellent written and verbal communication skills. This role will work with internal operations and program owners to empower a better support experience for our sellers. The ideal candidate will strike a balance between entrepreneurial spirit and practical implementation, be capable of breaking down complex, ambiguous problems, and embody excellent communication with a keen sense and urgency and time management. This role requires attention to detail, comfort in ambiguous situations, an ability to influence without authority, and a strong ability to communicate effectively and understand the different needs of global customers.Key job responsibilitiesYou must be able to:- Create, optimize and drive programmatic elements of QA program strategy- Create, analyze, and own internal reporting mechanisms, including QA reporting, and making recommendations to senior leadership- Assure that daily, weekly and monthly reporting is accurately completed on time.- Lead insights gathering form quality assurance audits and reports- Responsible for analyzing trends that focus on improved performance, increased efficiencies, and overall specialist compliance.- Identify process improvement opportunities and collaborate with internal teams to close performance gaps.- Ability to understand impact of business decisions on the seller experience to drive appropriate messaging- Collaborate and build partnerships with other internal QA and Operations teams- Work across teams to effectively support content, training, and best practices for selling partners- Understand customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment.- Anticipate bottlenecks and make tradeoffs, balancing selling partner and specialist needs versus technical, program, or operational constraints.- Advocate for the seller and specialist experiences- Demonstrated ability to influence strategic and tactical results across diverse cultures from inception to completion- Track record of delivering at a global scale.A day in the lifeAs the Sr. Program Manager / Quality Assurance and Insights, you ensure quality compliance for Account Health Support, to improve seller outcomes. You will build, maintain, and improve quality assurance mechanisms, then generate insights and experiment with innovative ideas to improve adherence to SOPs that support our sellers. The successful candidate must demonstrate strong organizational intelligence, exceptional ability to build trust, strong verbal and written communication skills, and the ability to manage complex cross-team projects. You are self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in developing best-in-class programs to evolve our strategy to connect, engage, and empower our selling partners.About the teamSelling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners.Selling Partner Trust (SPT) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store.Account Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health concerns.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining program requirements and using data and metrics to determine improvements- Experience implementing repeatable processes and driving automation or standardization- Experience in complex problem solving, and working in a tight schedule environment- 5+ years of Microsoft Office products and applications experience- 5+ years of working cross functionally with non-tech teams experience- Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities. ...

Amazon Relay Operations Team is looking for a Program Manager to own strategic, tactical, cross-functional projects and programs, as part of the tech and ops integration team. In this role, the candidate will be scoping and creating project plans, developing processes, supporting tech initiatives coordinating and driving execution, and communicating to senior management on status, risks and process/tech changes. Project management, cross-team coordination, and process improvement are essential functions of the role.Key job responsibilities - Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations- Identify process improvement opportunities and work directly with internal customers and partner teams to craft and deliver scalable solutions - Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery- Provide support to other program managers to strengthen the organization's commitment to project management- Plan, track, and report on outputs and outcomes for assigned initiatives - Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate - Develop, implement, and govern Key Performance Indicators (KPIs) reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions- Demonstrated experience leveraging project management skills on complex, cross-functional initiatives- Understanding of Middle Mile operations- Ability to get to root cause of issues to enable effective problem-solvingA day in the lifeThe Relay Operations Center (ROC) Tech Team is dedicated to the development of technology that advances efficiency and elevates operational standards of the Relay Operations Center. To that end, we act as liaison between MMPT (Middle Mile Product Team) and ROC Ops teams, to ensure that feature development aligns with customer needs and operations' priorities at global scale. The key objective of the ROC Tech Team is that all ROC Teams should be supported on the Disruption Management (DM) platform, and that operations should be integrated with DM and Relay technology to the extent that enables ROC to grow as a global organization with geographically agnostic team structures.About the teamThe Relay Operations Center is a world-class command and control center capable of detecting and solving linehaul-related disruptions before they ever impact our customers, shippers, carriers, drivers, or our cost structure. ROC scope includes delayed load tracking, tour disruptions, capacity recovery, equipment management, and severe events.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits.The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to:- Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems- Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions- Responsible for recommending appropriate risk mitigation measures to management, including ergonomics- Available to work flexible shifts including days, nights and/or weekendFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent- Knowledge of OSHA regulations, specifically 29 CFR 1910- A minimum of 1 year in an environmental Health & Safety (EHS) related field OR; A bachelors degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personal issues in the workplace ...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers. The Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of sellers around the world to sell to more than 200MM customers (and growing). These solutions include the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, business analytics, and the inventory and order management functions necessary for sellers to manage their business online at Amazon.com.Our team is made up of people like you. People who are: Entrepreneurial –We build solutions for all sellers, regardless of size. In fact, many of us are sellers ourselves. Innovative – Our problem space evolves every day due to scale, new categories and new geographies. There is no playbook for a Marketplace of this size, so innovation and creativity are a must. Passionate – We are passionate about our customers, both sellers and buyers. Everyone’s an owner at Amazon, and our team is no exception. Our business is growing fast and the pace is even faster. Leaders – We recognize the desire for people to lead, whether it is the development of a new feature or ownership of a new category. We invest in our team members, providing challenging roles with significant responsibility. Coaching and mentoring is taken seriously to ensure we continue to build a company we can be extremely proud of. Our team is responsible for developing and managing a CMS solution for markets and delivering content to our customers. We have 300+ customers within the company leveraging our solution delivering content across multiple internal Amazon customers.We’re looking for a Software Development Engineer to lead us on our mission to recruit all the sellers in the world to start selling on Amazon, while empowering them to grow their business and provide a great customer experience. Selling on Amazon is one of the fastest growing businesses at Amazon.com and empowers millions of entrepreneurs (whom we refer to as selling partners) WW. To drive this unprecedented scale, our entrepreneurial team of sales reps, account managers, product managers, data scientists, and software engineers continuously invent new ways to scale and raise the bar for our selling partners through automation. As a software development engineer on this team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end.Key job responsibilitiesAs a software development engineer on this team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will:Work with the team to help solve business problems.Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.Use software engineering best practices to ensure a high standard of quality for all of the team deliverables.Write high quality distributed system software.Work in an agile, startup-like development environment, where you are always working on the most important stuff.Maintain the high operational excellence standards while building and supporting the application.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon’s ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. • Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

*This role is based in Tempe, AZ it is 100% on site and no relocation assistance is provided*Looking for your next challenge? North America Sort Centers (NASC) are experiencing explosive growth and looking for a skilled, highly motivated and experienced leader with a strong delivery record to join the NASC Network Operations Control (US and Canada). The Sort Center network is the critical Middle-Mile solution in the Amazon Transportation Services (ATS) group, linking Fulfillment Centers to the Last Mile. The experience of our customers is dependent on our ability to efficiently execute new programs and manage volume flow through the middle-mile network. The NASC Network Operations Control is expected to address increasing operational complexity from the evolution of new processes such as containerization, heavy-bulky freight, international shipping, customer returns, and Amazon Robotics solutions.In an effort to drive operational excellence in the Sort Center network, Network Operations Control will be first line of defense and it will provide 24x7 support to our operations, engage with rest of the network and manage site/node/network contingencies proactively. Network Operations Control will monitor key leading indicators across the network upstream and downstream round the clock to mitigate customer risk and standardize network response to risk.The NOC Specialist is responsible for managing volume and workflow of multiple Sort Centers from a centralized location. This individual will provide real-time visibility to site flows, performance, and customer facing risk. Serving as a liaison between site leadership and network support teams NOC Specialists will execute risk mitigation tactics. This role is not remote and does require you to be local to Tempe, AZ.Key job responsibilities• Manage NASC customer shipment workflows using automated tools and web platforms• Maintain constant and proactive communication with Sort Center Operations leaders regarding shipment workflow status’• Trials of new tools and systems and provide feedback on functionality, while gathering Sort Center Operations feedback• Construct post-mortem reports on shift successes or failures, relative to established operational goals or thresholds• Act as an advisor to Sort Center Operations leaders and provide recommendations and guidance to ensure the maintenance of a strong partnership and achievement of common goals: delivering for customers• Drive risk management strategies for Sort Centers to ensure Service Level Agreements for customer shipments are met• Able make business decisions based on data that drive cost reduction and enhanced customer experience BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work 40 hours/week, and overtime as required- Are 18 years of age or older ...

This is not a corporate, remote or office-based position. This is a ten-week internship (40 hours per week) during the summer of 2025 located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals eager to develop a collaborative leadership style with a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced supply chain environments where standing, walking, and having on-the-production floor conversations are common.As an Area Manager Intern, you will have the opportunity to learn how to coach, motivate and mentor a team of Amazon associates in a warehouse environment. Amazon provides extensive training and development to become an exceptional people leader. Your main focus will be learning to manage a team as well as developing a summer project in partnership with your site leadership. Term: 10 weeksThe base pay for this position ranges from $26.44/hr in our lowest geographic market up to $31.49/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Please see below for more information.Benefits: Access to Amazon's Medical Advice Line, Employee Assistance Program (EAP), and financial benefits.Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Summer relocation and housing assistance provided if eligible. Key job responsibilities• Learn to coach, manage and develop a team of 50-100 Amazon Associates• Drive standard work and continuous improvement through an intern project • Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree program with all requirements anticipated to be completed between December 2025 and August 2026 ...

North America Surface Transportation (NAST) Process Engineering Amazon Customer Excellence System (ACES) is seeking a highly skilled and motivated Program Administrator to assist in supporting NAST Cx (Customer Excellence) teams with project alignment, tracking and deep dives. This is an exciting opportunity to join an established team within NAST and drive standardization of workflows within TOM (Transportation Operations Management) and Amazon Transportation Service (ATS). The person in this role will work autonomously in an ambiguous environment. The NAST Program Administrator will drive alignment across all transportation stakeholder groups connecting to TOM. The person in this role will deep dive complex problems, is passionate about creation of and standardization of processes and ensuring accuracy of data and reporting. Key job responsibilities• Managing the successful completion of key deliverables throughout project life cycle for NAST Cx• Consistently reviewing existing projects to identify gaps, streamline and improve results• Monitor and track intake reporting to communicate tasks to internal and external stakeholders• Manage multiple work streams simultaneously across both internal and external stakeholder groups• Identify key stakeholder dependencies and create value propositions to drive engagement, alignment and on-time completion of tasksBASIC QUALIFICATIONS• 3+ years of experience within Microsoft Office programs with a focus on Excel• Proven work experience & strong background as an administrative support or project / data management.• Experience developing, implementing, and/or auditing standard work• Experience creating content such as standard work or project updates for communication to large organizations and leadership• Experience with performance metrics and process improvement ...