AZ

The Relay Operations Center (ROC) Tech Analytics team is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The complexity of research and skills for a Business Analyst is well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for maintaining front end code using Python, SQL, HTML, Java, and R, or other similar coding languages. This role will have high level visibility due to the nature of the tool sets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities - Data extraction, manipulation and production from database tables (Data Warehouse) - Automation and tool development using various programming languages - Design and implementation of analytical models using statistical analysis - Development of data visualization using commercial suites - Generating/extracting data from our BI databases to support dive deep activities- Prioritizing, optimizing and delivering timely updates for metrics- Automating reports and tools with a combination of SQL, visualization tools- Partnering with stakeholders to understand business challenges and provide data/analysis to help drive projects- Uncovering trends and correlations through data mining and analysis to develop insights that can improve the business and help make effective decisions- Building dashboards and tools that will allow our team and cross-functional partners to self-service their data needs whenever possible- Graphically expressing data to allow easy access and understanding for a broad range of people- Uncovering trends and correlations through data mining and analysis to develop insights that can improve the business and help make effective decisions#NALHBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of business analyst, data analyst or similar role experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- 2+ years of experience in SQL ...

What we do?Sort Tech builds the technologies and services that enable manual and automated movement of packages across Amazon’s worldwide transportation facilities, including Fulfillment Centers, Inbound Receive Centers, Sort Centers, Amazon Air Gateways and Delivery Stations. We build visibility platforms that enable Operations to monitor and refine their volume and staffing, and optimize their processes. Our systems process millions of packages a day and ensure Amazon meets the customer delivery promise. Our mission is to build the most efficient and optimal transportation system on the planet using our engineering muscle as our biggest advantage.We are looking for Software Engineers with solid software engineering experience involving solving complex problems. You will work on key initiatives supporting our rapid evolution and growth of the transportation network and in the process solve some of our most challenging problems.If you're an SDE who thrives on solving large-scale, high-stakes operational challenges, this is your chance to make a tangible difference at the core of Amazon's world-class logistics engine.Key job responsibilitiesIn this role you will:* Write high-quality, efficient and testable code* Build highly available, secure, distributed systems in a microservice architecture.* Collaborate with some of the best engineers in the industry to work on complex challenges in large-scale computing and find out what it takes to engineer systems at “Amazon Scale”* Own and operate the systems that you build based on real-time customer data.* Contribute and drive planning, implementation, testing, operations, and process improvement as a member of an Agile team.About the teamThe team's vision is to enable associates and robots to safely and efficiently move packages and containers throughout all of Amazon's transportation facilities enabling Amazon to deliver on its customer promise.The Core Load team is responsible for all of the loading processes within the dock operations. This team works as the interface between in-building operations and the dock loading operations including decomposing broader network-level distribution plans into a granular per site-level Load/UnLoad plan. The team focuses on orchestrating and directing resources to improve load fullness and overall dock & load efficiency.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Looking for your next challenge? North America Sort Centers (NASC) are experiencing explosive growth and looking for a skilled, highly motivated and experienced leader with a strong delivery record to join the NASC Network Operations Control (US and Canada). The Sort Center network is the critical Middle-Mile solution in the Amazon Transportation Services (ATS) group, linking Fulfillment Centers to the Last Mile. The experience of our customers is dependent on our ability to efficiently execute new programs and manage volume flow through the middle-mile network. The NASC Network Operations Control is expected to address increasing operational complexity from the evolution of new processes such as containerization, heavy-bulky freight, international shipping, customer returns, and Amazon Robotics solutions.In an effort to drive operational excellence in the Sort Center network, Network Operations Control will be first line of defense and it will provide 24x7 support to our operations, engage with rest of the network and manage site/node/network contingencies proactively. Network Operations Control will monitor key leading indicators across the network upstream and downstream round the clock to mitigate customer risk and standardize network response to risk.The NOC Specialist is responsible for managing volume and workflow of multiple Sort Centers from a centralized location. This individual will provide real-time visibility to site flows, performance, and customer facing risk. Serving as a liaison between site leadership and network support teams NOC Specialists will execute risk mitigation tactics. This role is not remote and does require you to be local to Tempe, AZ.Key job responsibilities• Manage NASC customer shipment workflows using automated tools and web platforms• Maintain constant and proactive virtual communication with Sort Center Operations leaders regarding shipment workflow status’• Trials of new tools and systems and provide feedback on functionality, while gathering Sort Center Operations feedback• Construct post-mortem reports on shift successes or failures, relative to established operational goals or thresholds• Act as an advisor to Sort Center Operations leaders and provide recommendations and guidance to ensure the maintenance of a strong partnership and achievement of common goals: delivering for customers• Drive risk management strategies for Sort Centers to ensure Service Level Agreements for customer shipments are met• Able make business decisions based on data that drive cost reduction and enhanced customer experience BASIC QUALIFICATIONS- 2+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as required ...

We are seeking a Special Programs Operations Analyst to join our dynamic team and play a crucial role in optimizing our company's internal and external transportation operations. You will be a strategic thinker who thrives in a fast-paced environment. In this role, you will leverage your expertise in logistics and transportation to not only manage day-to-day operations but also spearhead creative solutions to complex challenges. You will be a data-savvy individual, utilizing metrics and reports to identify areas for improvement and implement streamlined processes. You will work closely with various partner teams across the AMXL network to ensure all needs are met effectively. A critical aspect of this role is recognizing when issues require escalation. You will confidently analyze situations, determine the best course of action, and involve leadership when necessary to overcome significant roadblocks. We are looking for someone who is passionate about process improvement and enjoys tackling transportation challenges with innovative solutions. Key job responsibilities- Execute daily operations in the form of running various tools (Excel, VBA, Python based), send different reports, action SIMs submitted by the operations managers, communicate any escalations to partner teams, and problem solving for a rapidly growing network. - Support continuous improvement of daily operations. Your feedback will be critical for as we grow this team and expand our AMXL operations across North America. - Must be able to systematically escalate problems to the relevant stakeholders and teams and follow through on the resolutions to ensure they are delivered. - Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews. - Work within various time constraints to meet critical business needs, while measuring and identifying. activities performed and ensuring service requirements are met. A day in the lifeOur daily work requires constant communication with stakeholders, actioning ad hoc requests and escalating issues as they arise. You should be able to enjoy working in a fast-paced dynamic environment. You will be able to identify, solve, or escalate logistics barriers as well as possess a bias to get things done and deliver results while functioning as part of a team.About the teamAmazon Extra Large (AMXL) obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture in customer homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. We are currently in the process of building out a network that is poised for big growth in the coming years. The transportation network encompasses all of the operations required to deliver worldwide shipments to and from our fulfillment centers and third-party partners through a network of transportation service providers. BASIC QUALIFICATIONS- High school or equivalent diploma- Experience managing large data sets and utilizing to drive performance and process improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Amazon’s Transportation Operations team is seeking a highly skilled and motivated Postal Coordinator to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in transportation and excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Ability to pull data from numerous databases (using Excel, Access, SQL (Structured Query Language) and/or other data management systems) and to perform ad hoc reporting and analysis as needed.- Perform leadership functions for the team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day.- Develop performance metrics to assist with driving business results.- Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

At Amazon Freight Less-Than-Truckload, we're seeking a Supply Chain Manager to elevate the service experience for our transportation partners. As we continue advancing our transportation and logistics capabilities, we're seeking a leader to enhance our network disruption management practices and drive meaningful improvements.The ideal candidate will have a proven track record of delivering complex, cross-functional, and technology-enabled projects and programs. This role requires scoping initiatives, developing streamlined processes, creating detailed project plans, coordinating execution, and communicating progress to senior leaders.As the Supply Chain Manager, you will own the end-to-end experience for our transportation partners within our logistics network. Leading a team of dedicated associates, you'll be directly responsible for driving the daily execution of inbound freight transportation operations into our logistics infrastructure.At Amazon, we're passionate about learning, innovating, and enjoying the journey. In this customer-centric role, you'll have a direct line of sight and engagement with our users, empowering you to identify opportunities and deliver exceptional experiences.If you're an ambitious, detail-oriented Supply Chain leader ready to make an impact, we encourage you to apply. Together, let's elevate the Amazon Freight LTL service and unlock new possibilities for our transportation and logistics ecosystem.Key job responsibilitiesLead the Dispatch and Disruption Team through daily execution and cross-functional initiatives to improve supply chain efficiency.Hire and develop a team responsible for executing and improving inbound freight performance, and mitigating disruptions within our Amazon Freight Less-Than-Truckload network.Identify the root causes behind operational challenges, develop process enhancements, uncover new opportunities, and present your findings and recommendations to business stakeholders and leadership.Partner with stakeholder teams to build out a roadmap of data and technology solutions to enable your team’s success.About the teamIn this role, the Supply Chain Manager will be on the Amazon Freight Less-Than-Truckload (AF LTL) Dispatch & Disruption Team. AF LTL is a rapidly growing transportation start-up within Amazon. Our vision is to build a profitable, commercial LTL service that drives the Amazon flywheel and delights shippers with the most reliable, convenient, transparent and competitively priced service in the industry.BASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of working cross functionally with tech and non-tech teams experience- 2+ years of delivering cross functional projects experience- 1+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- Experience in team management ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Join Amazon Global Logistics as a Shipper Performance Coach and drive innovation in our transportation and logistics network. In this pivotal role, you'll enhance the shipper experience for vendors and sellers, evaluate network defects, and implement performance improvements. Your work will directly impact Amazon's ability to deliver exceptional service to millions of customers worldwide.Key job responsibilities- Analyze shipper performance data and identify areas for improvement- Develop and implement coaching strategies for underperforming shippers- Create actionable recommendations to enhance shipper efficiency and compliance- Collaborate with cross-functional teams to drive best practice adoption- Manage performance metrics and report on progress to key stakeholdersA day in the lifeAs a Shipper Performance Coach, you'll start your day reviewing performance data and identifying trends. You'll then conduct coaching sessions with shippers, offering tailored advice to improve their processes. Throughout the day, you'll collaborate with various teams to implement new strategies and track their effectiveness. You'll also participate in innovation sessions, brainstorming ways to revolutionize the transportation shipper experience.About the teamOur team is passionate about reinventing transportation logistics. We thrive on learning, innovating, and having fun while delivering results. With a direct line to our users, we're customer-obsessed and constantly pushing the boundaries of what's possible in the industry. Join us in building the future of logistics at an unparalleled scale and pace.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits. The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to: - Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems - Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws - Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions - Responsible for recommending appropriate risk mitigation measures to management, including ergonomics - Available to work flexible shifts including days, nights and/or weekendsFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent- Knowledge of OSHA regulations, specifically 29 CFR 1910- A minimum of 1 year in an Environmental Health & Safety (EHS) related field OR; A Bachelor’s degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personnel issues in the workplace ...

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. The Infrastructure Operations organization is looking for Data Center Technicians to take AWS Data Center Operations to the next level. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 and on a rotating shift scheduleAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completionAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professionalBASIC QUALIFICATIONS- High school or equivalent diploma- 2+ years of Computer Hardware, including troubleshooting and repair skills.- 1+ years of Linux Operating Systems experience. ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- Conversational level fluency in Japanese- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

Are you looking to become a leader in operations strategy for a Fortune 100 company? Amazon is looking for leaders in the space of Network Design & Planning, Supply Chain, Customer Service, Customer Returns, Inventory Planning and Transportation. We need leaders capable of breaking down and solving complex problems for the benefit of over 120 million customers.Amazon is seeking a Supply Chain Manager to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American transportation network. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide.As a Supply Chain Manager on the Planning Team, this role will analyze the delivery performance across the North American transportation network, identify improvement opportunities and then take business improvement programs from inception to successful implementation. This involves but is not limited to building stakeholder relationships, addressing transportation network design, and developing innovative programs that drive improvements in our transportation processes.Key job responsibilities- Aligning transportation needs and network design across multiple programs and carriers.- Cooperating and influencing internal and external process stakeholders- Implementing of cross-functional process changes in a matrix organization- Articulating clear business and technical requirements to affect process changesA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanLearn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamNA Transportation Outbound Execution, more commonly referred to as Network Planning, manages the design and connectivity of the network, flow and capacities for carriers, 3P carrier relationships and optimization of OB transportation from the Fulfillment Center (FC). We support launching new processes and technologies to optimize the network and execute creative solutions to accommodate future needs of North American Customer Fulfillment (NACF) and transportation. Network Planning works cross functionally with all carriers, both internal and external, to ensure the daily execution of volume flow and the connectivity in the network allows for optimal DEA, speed and transportation cost. NA Trans, as an organization, serves as a ‘steward of the network,’ working to ensure all decisions on transportation capacity and carriers is in the best interest of Amazon as a whole and works to breakdown silos amongst teams.BASIC QUALIFICATIONS- 2+ years of program or project management experience- 1+ years of supply chain experience- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field ...

As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses. We are looking for an exceptional business analyst to help us develop new ways to build trust and loyalty with sellers, a crucial component of our flywheelSellers’ trust in Amazon is our top priority and in this role, you will be tasked with building that trust over time by diving deep into how we measure our progress and helping to identify and prioritize key areas of focus. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.The successful candidate will be a self-starter, comfortable with ambiguity and be able to create and maintain efficient & automated processes. They know and love working with business intelligence tools, can model multidimensional datasets, and can partner effectively with business leaders to answer key business questions. They are analytical and creative, and don’t quit. This is a role with high visibility to senior leadership and with high opportunity for impact for those willing to roll up their sleeves and dive deep to achieve results.Key job responsibilities• Work with team leadership to understand the customer needs and concerns as well as define solutions.• Translate basic business problem statements into analysis requirements. Work with internal customers to define best output based on expressed stakeholder needs.• Use analytical and statistical rigor to solve complex problems and drive business decisions.• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.• Write queries and output efficiently, and have in-depth knowledge of the data available in area of expertise. • Pull the data needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert data to make it analysis-ready.• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.• Monitor and troubleshoot operational or data issues in the data pipelines• Review and audit existing ETL jobs and SQL queries.• Good communication and writing. Effectively communicates with both business and technical teams.A day in the life• Partner with Business Stakeholders to automate metrics and dive data to drive decisions that will support Sellers on the Amazon Platform• Surface opportunities to drive process improvement, looking beyond the surface to understand what the data means for the team• Participate in reviews with Global leadership spanning our six operations sites, from Arizona to Singapore. • Provide data insights to Operations Managers to help them understand root cause of defect drivers for the programs and specialists.About the teamAccount Health Support exists to educate sellers on how to maintain there Account Health while selling on the Amazon platform. We provide support to these sellers to ensure they understand Amazon's policy and provide a delightful experience for our customers. The team creates a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide.BASIC QUALIFICATIONS- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders- Be self-driven, and show ability to deliver on ambiguous projects with incomplete data. ...

The Site Procurement Operations Center (SPOC) is seeking a Sr. Program Manager to drive key initiatives across our global organization. This role will dive deep to uncover key opportunities to improve Key Performance Indicators across our business while improving cost efficiencies. You will work cross functionally across Global Procurement Operations (GPO) pillars including Category, Supplier Management, and Site Procurement while partnering with operations and suppliers to balance risk and efficiency in our global supply chain. This role will be required to invent and simplify and continually rethink how we forecast, plan, manage inventory and execute our supply chain processes. Key job responsibilities- Lead projects focused on driving KPIs within the GPO and SPOC organizations- Oversee the adoption and improvement of standard work- Implement measurement controls (metrics and reports) for supply initiatives - Work with cross-functional teams to solve complex problems - Work with technology teams and product managers to develop new tools and systems to support the growth and scalability of the business- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customersA day in the lifeThe Sr Program Mgr(Forecasting) will lead Global Forecasting/Demand Planning program for site procurement operations center. Responsibilities include forecast accuracy improvement, automation, supporting consumables transitions and on-package marketing ads. team. Working closely with category team, SPOC execution, Delphi Programs, GPT, CPEX and field procurement and operations teamsAbout the teamThe SPOC team is a global team responsible for ordering, forecasting, and demand planning for non-inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers, and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non-inventory processes in order to drive standardization, cost reduction, and efficiencies, and operates on a 24/7 basis to provide consistent support to stakeholders. Please reach out to the hiring manager for additional details.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you looking to become a leader in operations strategy for a Fortune 100 company? Amazon is looking for leaders in the space of Network Design & Planning, Supply Chain, Customer Service, Customer Returns, Inventory Planning and Transportation. We need leaders capable of breaking down and solving complex problems for the benefit of over 120 million customers.Amazon is seeking a Supply Chain Manager to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American transportation network. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide.As a Supply Chain Manager on the Planning Team, this role will analyze the delivery performance across the North American transportation network, identify improvement opportunities and then take business improvement programs from inception to successful implementation. This involves but is not limited to building stakeholder relationships, addressing transportation network design, and developing innovative programs that drive improvements in our transportation processes.Key job responsibilities- Aligning transportation needs and network design across multiple programs and carriers.- Cooperating and influencing internal and external process stakeholders- Implementing of cross-functional process changes in a matrix organization- Articulating clear business and technical requirements to affect process changesA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamNA Transportation Outbound Execution, more commonly referred to as Network Planning, manages the design and connectivity of the network, flow and capacities for carriers, 3P carrier relationships and optimization of OB transportation from the Fulfillment Center (FC). We support launching new processes and technologies to optimize the network and execute creative solutions to accommodate future needs of North American Customer Fulfillment (NACF) and transportation. Network Planning works cross functionally with all carriers, both internal and external, to ensure the daily execution of volume flow and the connectivity in the network allows for optimal DEA, speed and transportation cost. NA Trans, as an organization, serves as a ‘steward of the network,’ working to ensure all decisions on transportation capacity and carriers is in the best interest of Amazon as a whole and works to breakdown silos amongst teams.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree in supply chain management, operations, engineering, analytics or related field- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

This is a full-time role. We value in-person collaboration and time spent face-to-face.Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: English and PortugueseShift Requirements: Sunday-SaturdayTraining: 8 week instructor-led onsite training.AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.Summary of Responsibilities Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

At Amazon, we’re committed to promoting a safe working environment and being the most safety-centric company for every team member. If you are eager to implement effective safety improvements, inform managers of compliance issues and safety improvement opportunities, apply to join our team in Amazon Operations as a Workplace Health and Safety Specialist (WHSS)! You are provided extensive safety training and development as an entry level WHSS towards becoming an exceptional safety leader.This role will require 100% on-site attendance located within one of our Network Distribution Centers, and will not be a virtual - work from home position. At Amazon, we thrive in a dynamic and rapidly evolving work environment, and our approach to safety is no exception. Just like the organization itself, our Safety department operates with agility and adaptability. As WHS Specialist, you will have the invaluable opportunity to cultivate your own agility, learning to swiftly adjust strategies, plans, and solutions to keep pace with ever-changing business demands. You will effortlessly collaborate and lead diverse functional teams and stakeholders across all levels of the organization. Our guiding principles include embracing open-mindedness, prioritizing customer satisfaction, fostering innovation, promoting empowerment, leveraging advanced technologies, and fostering a strong sense of camaraderie within our team. These principles are what drive our WHS team to deliver cutting-edge fulfillment solutions.You may be wondering, what exactly is fulfillment? Fulfillment, in the context of Amazon, refers to the process of completing and delivering a customer's order from Amazon.com. It encompasses various stages such as picking, packing, shipping, and delivering the order, all with the aim of meeting or exceeding the customer's expectations.To better understand our operations, let's break down the workflow into three major lanes: first mile, middle mile, and last mile.• First mile: This is where the product is stored and made ready for picking when an order is placed. It's the starting point of the fulfillment process.• Middle mile: In this stage, your order is sorted and prepared for distribution to your specific area. It involves efficient logistics and transportation to ensure your package reaches the next destination smoothly.• Last mile: The last mile represents the final leg of the journey, where the product is delivered right to your doorstep. This step focuses on providing a seamless and convenient delivery experience for our customers.It's important to note that while these lanes may have slight building variations depending on the specific fulfillment center, one constant remains: our unwavering vision and dedication to serving our customers.We strive to continuously improve and optimize our fulfillment processes to ensure customer satisfaction and exceed their expectations. Here are the types of facilities in each mile segment of fulfillment:• Fulfillment Centers (North America Customer Fulfillment - NACF Network)o Large facilities with many associates, that house goods, both big and small (first-mile). These are the types of building that typically come to mind when you hear fulfillment and may contain robotics technology or house the products available when you shop Amazon.com!• Sort Centers (North America Sort Center - NASC Network)o Medium-sized facilities, localized close to larger markets, where goods are sorted for delivery (middle-mile). These buildings receive packaged orders and help the last-mile network deliver products on-time more efficiently. Orders are sorted by zip code, region, and size. These buildings operate most similarly to a regional post office or large third-party logistics building. o Air Sites (Amazon Air Network), Amazon’s dedicated Air network serving middle mile, located near or within major airport hubs. These locations require additional security clearances and background checks, managed by the local port authorities. • Delivery Stations (Amazon Logistics - AMZL Network)o Smaller facilities with fewer associates, localized close to larger markets, where goods are delivered directly to customers (last mile). This is the last stop in the life of an order, where it is packed onto a delivery truck before heading out to the customer’s address.Locations and Placement:- This role will start between January 2025 and September 2025. · This position is not a corporate role. This is a full-time position located in a fulfillment center, sort center, delivery station, or other building within the Amazon Fulfillment Network.PLEASE NOTE: This role will require the flexibility to relocate, as we prioritize placing candidates based on business need. Candidates’ placement preferences will be considered, and recruiters will do their best to accommodate location placements. Relocation benefits will be offered for those who qualify.Job Elements:• Must be able to perform the following tasks, with or without reasonable accommodation:• Willing and able to work any shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.• Wear appropriate Personal Protective Equipment including safety shoes (will be provided)• Stand/walk for up to 10-12 hours per shift• Walk in/and around the warehouse with regular frequency; many facilities are over a quarter mile in length• Access all areas of building (depending on the operations building, this may include ascending and descending ladders, stairs, gangways, and shipping docks safely and without limitation) • Regularly bend, lift, stretch and reach both below the waist and above the head• Lift and move items up to 49 poundsKey job responsibilities• Coordinating and implementing all aspects of Amazon’s Global Safety Program.• Identifying and informing management of compliance issues, safety risks, and improvement opportunities through conducting daily, weekly, and monthly audits.• Facilitating incident investigations processes.• Maintaining required paperwork to comply with Amazon and OSHA regulations.• Conducting risk assessments related to jobs performed (Job Hazard Analysis).• Recording safety incident information in internal databases in a timely manner.• Innovating on process improvements and managing actions to completion.• Training and assisting team members (Area Managers, Associates, Safety Team Members, etc.) to complete safety tasks (audits, following safety rules, etc.)• Performing specific safety training as required by the Safety Manager.• Providing additional oversight for fire prevention, hazardous waste management, and other safety related activities.• Recommending appropriate risk mitigation measures to management, including ergonomics.A day in the lifeAs a WHSS, you will maintain accurate daily, weekly, and monthly metrics to report to onsite management teams. You will also conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions for associates. In addition, the WHSS leads recommending appropriate risk mitigation measures to management, including ergonomics, in our Network Distribution Centers.BASIC QUALIFICATIONSA bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You will need to have all degree requirements met before your first day). ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. As a Regional Manager for Global Procurement Central Services (GPCS), you will lead and be responsible for the growth and development of a team responsible for Amazon's Fulfillment Center indirect supply chain. You will be responsible for delivering on our commitments to our internal customers across the regions supported by our Global Procurement Organization. The person in this role will be a good listener to understand the demands of your internal customers and maintain strong supplier relationships. Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate as part of a multi-national team.Must be willing to relocate to and work on-site in Tempe, Arizona.Key job responsibilities- Manage a team of Supply Chain Specialists in a hybrid work environment; train and develop team members and peers- Design and secure the flow of consumable items from the suppliers’ premises to the Amazon locations; provide immediate trouble shooting in support of escalations from site operations teams- Continuously evaluate supplier performance and proactively engage with suppliers to minimize defects - Manage supplier and internal key performance indicators (KPIs) to measure, control and benchmark indirect supply chain processes including creation of recurring metrics reports- Manage and improve communication lines between suppliers, internal stakeholders, and GPCS leadership listed in escalation paths - Identify and implement savings and efficiency improvement projects in partnership with internal and external stakeholders- Accountable for supporting new site launches for all GPCS services- Resolve, document, and root cause indirect supply chain issues throughout the networkBASIC QUALIFICATIONS- Completed Bachelor’s Degree in Supply Chain Management, Business Administration, Engineering, Information Technology, or related field- Experience in the following Procurement domains: Materials Management, Logistics, Supply Chain Operations, and/or Shipping Supplies- Experience in supplier/vendor relationship management - Advanced knowledge of software programs (i.e. Microsoft Excel, Access, Outlook and Word) - 1+ years experience labor planning, managing and coaching employee performance ...