AZ

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- Conversational level fluency in Spanish- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

What we do?Sort Tech builds the technologies and services that enable manual and automated movement of packages across Amazon’s worldwide transportation facilities, including Fulfillment Centers, Inbound Receive Centers, Sort Centers, Amazon Air Gateways and Delivery Stations. We build visibility platforms that enable Operations to monitor and refine their volume and staffing, and optimize their processes. Our systems process millions of packages a day and ensure Amazon meets the customer delivery promise. Our mission is to build the most efficient and optimal transportation system on the planet using our engineering muscle as our biggest advantage.We are looking for Software Engineers with solid software engineering experience involving solving complex problems. You will work on key initiatives supporting our rapid evolution and growth of the transportation network and in the process solve some of our most challenging problems.If you're an SDE who thrives on solving large-scale, high-stakes operational challenges, this is your chance to make a tangible difference at the core of Amazon's world-class logistics engine.Key job responsibilitiesIn this role you will:* Write high-quality, efficient and testable code* Build highly available, secure, distributed systems in a microservice architecture.* Collaborate with some of the best engineers in the industry to work on complex challenges in large-scale computing and find out what it takes to engineer systems at “Amazon Scale”* Own and operate the systems that you build based on real-time customer data.* Contribute and drive planning, implementation, testing, operations, and process improvement as a member of an Agile team.About the teamThe team's vision is to enable associates and robots to safely and efficiently move packages and containers throughout all of Amazon's transportation facilities enabling Amazon to deliver on its customer promise.The Core Load team is responsible for all of the loading processes within the dock operations. This team works as the interface between in-building operations and the dock loading operations including decomposing broader network-level distribution plans into a granular per site-level Load/UnLoad plan. The team focuses on orchestrating and directing resources to improve load fullness and overall dock & load efficiency.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon’s ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. • Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

At Amazon, we're working to be the most customer-centric company on earth. We are seeking a Senior Category Manager to lead the delivery of complex, multi-disciplinary, multi-million-dollar Ops construction projects.The role will work alongside a team of Construction category managers and will partner closely with Pre-Construction, Design and Construction, World Wide Real-Estate, and World Wide Design to develop and execute category sourcing strategies, deliver savings/value and improve productivity across the category. This role will be part of an exciting, fast moving and growing team. The right candidate for this role will be a self-starter with dedication to seeing projects through to the end. You must be able to work independently in a collaborative, creative, ever-changing and ambiguous environment. You will have an eye for detail and determination to standardize processes and turn-over high-quality work. This position involves direct contact with both internal and external stakeholders, and the candidate must have an ability to communicate effectively with business partners at every level, including upper management to inform decision making.Key job responsibilities- Lead individual GC construction category projects, partnering with the team, owning the delivery of complex, multi-disciplinary, multi-million-dollar sites.- Identify, develop and deliver long term sourcing strategies, lead key initiatives with cross-functional teams; drive the decision-making process of the category roadmap with senior leadership.- Build relationships and alignment with internal and external stakeholders to effectively plan and deliver site launches to meet site construction programs, particularly for Prime week and Peak season.- Own the individual targets and goals identified across the NA GC construction category scope as well as identifying and delivering incremental process and system improvements- Drive General Contractor (GC) sourcing, award, contracting and ongoing support until project delivery, while maintaining commercial relationships with suppliers, with a principal objective of achieving optimal cost and performance; - Lead supplier performance management; including improving sustainability & social responsibility; - Help develop Key Performance Indicators and set goals for the team- Audit the progress of the team to ensure we are meeting customer expectations- Act as a market intelligence provider regarding categories; anticipate strategic opportunities and keep key stakeholders informed- Candidate must be able to travel, up to 10%A day in the life- You will deliver market leading low-cost, innovative and sustainable construction equipment/services to help our Operations teams succeed and delight Amazon.com customers with speed, selection and convenience- You will collaborate to seek inputs and manage outputs from our external suppliers as well as internal partners across Design & Construction, Operations Engineering, Workplace Health & Safety and Finance - You may have to adapt and sometimes take different roles from strategy development to project management to rapidly meet customer needs- You will focus on deep diving categories to unlock value and help deploy emerging technologies at scale for OperationsBASIC QUALIFICATIONS- Bachelor's degree- Experience defining and executing program requirements- Experience implementing repeatable processes and driving automation or standardization- 5+ years of relevant strategic sourcing and category management in indirect categories such as professional services, support or maintenance spend, supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

We are seeking a dynamic and experienced risk management expert to lead and enhance our WWOS Risk Resilience - People Risk Team. This individual contributor position offers an exciting opportunity to shape and mature our People Risk management program, ensuring the security and continuity of our global operations network. The ideal candidate will be creative, curious, and highly motivated, with a proven track record of building robust risk programs and developing comprehensive policies, processes, governance structures, and frameworks.The successful candidate must appreciate that an effective Risk Management Program works best when tailored to the unique structure and business model of the organization. They should be able to implement solutions without creating unnecessary friction or disruption for the internal customers it serves. A passion for relationship-building and an intense desire to understand how escalation and crisis response can best operate within the organization are critical to this role.As the Senior Manager of Risk Management, you will be expected to constantly think about how the program can better serve WWOS and internal stakeholders. This leadership position requires the ability to clearly and confidently articulate the value and findings of the People Risk Management Program, inclusive of VCE, StrengthScope and other key People Risk programs to business leaders. You will lead efforts to enhance and optimize the existing People Risk - VCE Management Program, develop and implement strategies to ensure operational continuity, and collaborate with internal stakeholders to create efficient, non-disruptive risk management processes.Key responsibilities include managing and investing in the VCE program to ensure it continues delivering the intended people risk mitigation benefits. You will need to address critical areas such as Abnormalities Management, Exception Process Management, and System Integration Considerations. Additionally, you will explore opportunities to extend VCE outside EMEA, while navigating challenges such as integrating with other systems, and the availability of supportive data.If you're ready to make a significant impact in a dynamic, fast-paced environment and have a passion for risk management, portfolio, program and operational excellence, we want to hear from you. This role offers the opportunity to play a pivotal part in safeguarding our operations and driving continuous improvement in our people risk management practices, ultimately contributing to the success of one of the world's leading customer-centric companies.Key job responsibilities- Lead the strategic expansion of the VCE (Veritas Evaluation) program into new geographic markets, collaborating with regional Security & Loss Prevention and cross functional teams to develop tailored question banks. - Conduct comprehensive studies of global candidates check processes to identify opportunities for VCE implementation. - Oversee complex VCE and People Risk assessments, implementing mitigation plans aligned with organizational risk appetite. - Develop and implement strategic goals and initiatives impacting WWOS and critical stakeholders. - Transform risk program delivery through standardization, optimization, and automation. - Support security and loss prevention People Risk programs, contributing to global capabilities and kingpin goals.- Implement global standards and assist in developing risk frameworks.- Collaborate with field teams on business impact assessments and escalation objectives. - Develop and track VCE and StrengthScope risk management goals, including metrics and KPIs. - Present findings, change management and strategies to leadership. - Support Risk & Resilience - People Risk teams across regions. - Continuously evaluate and refine the VCE program to ensure adaptability in addressing diverse global risk landscapes.A day in the lifeAs the Senior Risk Manager, you lead critical People Risk Programs, overseeing VCE, StrengthScope and other initiatives. You translate complex threats into actionable risk assessments and mitigation strategies, developing a robust risk governance framework for consistent global application. Your role spans managing WWOS Risk & Resilience - People Risk operations to advising on new delivery models. You monitor threats, drive preparedness, and implement solutions, adapting to changing conditions. Engaging internal teams, you identify and remediate control deficiencies. You present assessments to stakeholders, aligning strategies and coordinating global risk management efforts. Balancing strategic and tactical responsibilities, you develop goals and manage team operations efficiently. Partnering with diverse stakeholders, you foster a culture of people risk awareness across the organization's global footprint.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe WWOS People Risk Team is dedicated to mitigating person-centric risks through proactive and holistic solutions. Our vision is to safeguard Amazon's workforce, assets, and brand while fostering a secure and empowering environment for every employee. Working closely with WWOS, PXT, Security and Loss Prevention, and other key stakeholders, we secure Amazon's supply chain end-to-end and prioritize People Risk/Security in business conversations. Our team creates and maintains risk frameworks, provides assessments, preparedness strategies, contingency planning, and incident response services. We operate on strategic, tactical, and operational levels, implementing standardized policies and leveraging technology to enhance consistency and effectiveness. Our focus areas include People, Inventory, Operations, and Process Risk, with additional support for Incident Management, Large Scale Events, and Resiliency.BASIC QUALIFICATIONS- Bachelor's degree in Risk Management, Business Administration, Security Management, or a related field.- 7+ years of experience in risk management, security operations, or a related field, with at least 3 years in a leadership role.- Proven experience in developing and implementing risk assessment frameworks and mitigation strategies on a global scale.- Demonstrated ability to manage complex, cross-functional projects at scale.- Experience with personnel risk management tools and techniques, preferably including familiarity with systems similar to VCE or StrengthScope.- Demonstrated ability to adapt quickly to changing priorities and manage multiple projects simultaneously in a fast-paced environment. ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

The Global Resilience Manager, Global Resilience, enables comprehensive security risk preparedness and response process’s, building resiliency capabilities for the organization to cope with various levels of threats, incidents and crisis situations that jeopardize Amazon’s personnel, assets, operations and interestsKey job responsibilitiesCreate detailed resilience frameworks, standards and programs to enable risk change identification, assessment and management. Creating mechanisms, standards and processes by translating Amazon Security Policies into real world applications to adapt to and or Absorb impacts of negative risk.Support the business with analytical deep dives to identify root causes of Loss, Risks, Security Breaches and Major Incidents, determining additional mitigations and or corrective actionsTrain, advise, and partner with other functions in identifying, managing and mitigating risks through robust standards and processesWork with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes as well as timelinesSupport planning and response with internal teams and manage relationships with business units and functionsBuild a resilient organization and prepare the business to be able to respond to a range of events that may pose risk to associates, operations, assets and brandA day in the lifeThe Global Resilience Manager works closely and on daily basis with Global Security Operations (GSO), Regional Security & Loss Prevention (S&LP) and operations leaders to determine organizational challenges and needs, translating them into proportionate and effective standards and programs. The Global Resilience Manager works to support and sustain long term programs and initiatives and can be called upon to support dynamic risk preparedness and response during changing operating risk environments. Enabling action through regional teams and partners, influencing adoption and continuous improvement with regional flexibility and scaleAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Security and Loss Prevention team secures Amazon's supply chain by preventing risks, intervening in incidents, and investigating root causes. The Resilience team maintains a framework providing risk oversight, preparedness, contingency planning, and incident response in partnership with leaders. The team leverages global and regional Risk & Resilience teams to monitor threats, assess risk changes, drive preparedness, and enable business adaptation and recovery from incidents.BASIC QUALIFICATIONS5+ years experience within security risk managementCertification in a Security Risk management field (Ex ASIS CPP)Experience in industry risk assessment and business resilience processes ...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Risk Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers doing business on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Schedule Requirements: Sunday - Saturday with five days in office Key job responsibilities• Act as a point of escalation for outstanding issues, questions, and concerns to Amazon Sellers in a contact center environment.• Build good relationships with Selling Partners across the program; proactively build joint business plan action items. • Responsible for inbound and outbound phone contact with Selling Partners.• Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.• Liaise with other departments as required to resolve Seller issues and questions.• Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.• Provide prompt and efficient education and service to Amazon Sellers including appropriate escalation of Sellers' issues.• Identify proactive documentation of operational procedures required to tackle known risk related patterns.• Contribute to a positive team environment and proactively aid team members with difficult contacts as needed. • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.• Demonstrate good time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.• Proven ability to work in fast paced, ambiguous environment where decisions are made without compromising on customer experience.A day in the lifeThe Account Health Support (AHS) Risk Manager relies on good judgement to plan and accomplish goals and will work under very limited supervision of the Program Manager. Good individual problem-solving and analytical skills are used to authenticate complex transactions and accounts. The successful AHS Risk Manager is an expert communicator and problem solver obsessed with Seller success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Seller’s behalf. The AHS Risk Manager takes full ownership of their functional issues, offers high quality solutions, and are the champion for proactive improvements. They are a technically competent, self-motivated individual with the objective to deliver sustainable results that improve the Seller experience. The AHS Risk Manager is responsible for engaging in frequent written and verbal communication with Sellers, risk partners, and internal leadership teams to accomplish goals. They apply risk-management best-practices and methodologies to mitigate issues they manage, improve processes, and resolve blocking problems. AHS Risk Managers specialize in multiple policy verticals based on complexity. As a Subject Matter Expert, they are able to multi-task utilizing a wide variety of tools to navigate Seller accounts, research and review policies, and communicate effective solutions. They utilize this expertise to make decisions regarding viability of actionable steps taken to resolve the issue and own risk assessment decisions based on severity. They interact with our Sellers using multiple communication mechanisms with objectives of coaching and helping them with account health related topics. Up to 70% of their day could be inbound and outbound phone contact. The successful AHS Risk Manager is able to redirect difficult conversations as they engage with Sellers who are in poor standing. The ideal candidate demonstrates ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. The candidate may have experience in specialized investigations or escalations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision and a high degree of accuracy. AHS Risk Managers are tenacious, enthusiastic, and passionate about the employee and Seller experience.We are open to hiring candidates to work onsite out of the following locations:Tempe, Arizona (PHX12)About the teamThe Account Health Assurance (AHA) program is designed to reduce Seller fear of enforcement and demonstrates Amazon's willingness to invest in Seller Success. AHA is designed to give Sellers greater peace of mind and confidence that their account would not be deactivated, by stopping account deactivation for Amazon Sellers who maintain excellent account health. Apart from changing perception, it is better for Amazon, Customers, and Sellers to keep Sellers selling by working with them to proactively fix any issues that affect their account health in lieu of account-level enforcement.BASIC QUALIFICATIONS• Bachelor’s degree in applicable field from an accredited university or 2+ years Amazon experience.• Proficiency in both written/verbal English. Additional language proficiency will be an added advantage.• Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.• Good investigative skills to find the root cause of metric issues and the ability to provide actionable solutions to Sellers.• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.• Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.• Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Demonstrated experience working with cross departmental teams with proven collaboration skills.• Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.• High level of integrity and discretion to handle confidential information.• Ability to compose a grammatically correct, concise, and accurate written and verbal response. ...

Amazon is looking for a highly-motivated Jr. Software Development Engineer (SDE)! Jr. SDEs write real software and collaborate with experienced software engineers who provide guidance and opportunities for ownership on projects that matter to our customers. As a year-round intern, Jr. SDEs become fully integrated into their teams and regularly contribute to impactful deliverables. Your design and code will contribute to solving some of Amazon's most complex technical challenges.The Jr. SDE role is part of Amazon's Jr Developer Program - a year-round internship opportunity that offers a symbiotic relationship between work and school. Jrs. receive 1:1 mentoring throughout their time in the program, receiving guidance and insight from a full-time Amazonian on their team. Because of the internship's extended tenure, our Jrs. become immersed in an Amazon team and gain real-life technical experience. Flexible part-time schedules during the school year and full-time employment over the summer creates an environment where students can succeed in both their work and their education. Tempe has a growing population of Jrs, allowing for deep connections with fellow students engaged in similar roles.We are looking for students to start working with our cohort in June or September 2025.Upon successful completion of the Jr. Developer Program, the opportunity for full-time employment may be available at an Amazon corporate site.Role Highlights: - Part-time work during the school year (16 hours/week) - Full-time work during the summer (40 hours/week) - 1:1 mentoring with an experienced Software Engineer - Effective performance management and integrated opportunities for growthBASIC QUALIFICATIONS - Currently enrolled in an accredited college or university Bachelor's or Master's degree program. - Majoring in Computer Science, Software Engineering, or related STEM field. - Graduating in June 2027 or beyond. - Ability to work year-round until graduation (part-time during the school year and full-time during the summer). - This role is not offered as remote or hybrid and working hours must be conducted in our corporate office in Tempe. - Candidates must be living within commutable distance to Tempe, AZ. - Able to start working with the cohort in June 2025. - Programming experience with at least one modern language such as Java, Python, or C++ including object-oriented design. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you an engineer with a passion for data center design and looking for a challenge to chart your own course? If so, we are looking for you to help us make history. AWS data centers are the foundation upon which our software and services operates to meet the growing demands of our customers. This role provides the opportunity to collaborate with business development, design engineers, data center operations professionals, external vendors and consultants, and other cross-functional teams to assess and select colocation facilities that meet our business requirements. You will be able to showcase your in-depth understanding of data center design, engineering, and operations of infrastructure common to data centers, telecommunications facilities and other critical environment infrastructure. You will work directly with internal business teams and with colocation vendors to identify, document, and resolve any operational/design deficiencies which could impact a site’s capability or availability.You will have opportunities to influence standards for data center products, build and improve processes, and to guide the direction of our colocation data center portfolio on a global scale. So, if you are a strong leader with solid data center mechanical, electrical, plumbing, and structural (MEPS) infrastructure design engineering experience, Amazon will present a fast paced, fun, and exciting work environment that is unique in every aspect and offers an exceptional rewarding opportunity for you. Key job responsibilities- Conduct site assessments against AWS standards for collocation data centers and telecommunications facilities within the region. - Reviews vendor critical infrastructure designs and perform risk analysis and availability calculations for vendor owned and operated collocation data center’s infrastructure to determine fit-for-use/fit-for-service for AWS cloud compute and networking services.- Perform design and equipment submittal review for new Data Centers in your region.- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.- Own the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.- Lead, Review, and approve designs for existing co-location (colo) data center upgrades which improve availability/efficiency.- Interface with internal data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.- Work on concurrent projects, sometimes in multiple geographical regions.- Initiate and lead engineering site audits within Amazon’s owned or colo data centers.- Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.Colo Regional Engineers:- Possess strong engineering judgement and are able to provide recommendations despite uncertainty.- Are detail and data oriented.- Manage engineering projects and consultants.- Build trust and relationships with different stakeholders.- Be inclined to get into the field to see things up close.About the teamAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Engineering degree in Electrical, Mechanical or related discipline, or 5 years commensurate industry or military experience in lieu of degree - Cumulative 5+ years of focused experience in Data Center or Carrier-class Telecommunications design, engineering, and/or operations and maintenance (O&M) of data center critical environment infrastructure. ...

The Amazon Inbound Transportation team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.As Amazon continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and take action to improve shipper performance metrics. We focus on learning, innovating , and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in AIT, and we need people who are passionate about reinventing the transportation shipper experience.Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.beKey job responsibilities- Monitor, verify, and present data daily- Overcome transportation disruptions and other barriers in real time- Identify transportation defect root causes- Maintain Daily logs on assigned shippers- Lead weekly calls with assigned shippers- Lead daily business review stand up calls A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

As a Launch Specialist, you’ll have a pivotal role in executing established Candidate Attraction strategies and deliverables for risk launch sites. Working closely with both internal and external stakeholders, you’ll directly contribute to achieving the hiring goals of the Candidate Attraction team. Your responsibilities include supporting the Launch Lead in sourcing and cultivating local community partnerships and amplifying our hiring message. You’ll collaborate with internal stakeholders to ensure seamless coordination and timely completion of launch tasks. Additionally, you’ll be responsible for reporting on assigned tasks and outcomes, as well as striving to bolster the overall effectiveness of Candidate Attraction initiatives across the U.S. Key job responsibilities• Implement the strategies outlined in the Candidate Attraction Launch Playbook, ensuring alignment and execution of tactics within specified timelines.• Collaborate with the Candidate Attraction Partnerships team to identify and engage key community organizations, fostering relationships and providing them with an overview of our hiring process pre/post site launch. • Coordinate with U.S. Field team to ensure pre-launch alignment on all events, collateral, signage and task execution to ensure that we deliver results. • Collaborate with WFS Launch team, Journey Orchestration and Field team to ensure seamless coordination and timely completion of launch tasks.• Conduct market research to understand demographics and insights, utilizing relevant dashboards and resources. • Coordinate and schedule community events, job fairs, and other activities to promote awareness of new site launches and job opportunities.• Liaise with cross-functional teams such as Economic Development, Public Policy and Public Relations to facilitate introductions to relevant community partners.• Set up communication channels for quick response and coordination among key stakeholders.• Utilize social media platforms to promote awareness of launch sites and job opportunities.About the teamThe Workforce Staffing Candidate Attraction team is looking for a passionate individual who is customer-focused, driven, and ready to take on the challenge of building the future Amazon talent pipeline. You'll be part of a skilled and dedicated team responsible for sourcing candidates across U.S. operations for entry-level warehouse and fulfillment associate roles. Your contributions will directly impact our ability to attract top talent and support the growth of our operations. Join a team that thrives on customer obsession and innovation.BASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications- Experience in recruiting especially high volume hiring, both within direct hiring and outsourcing capacities- Experience in implementing strategies and deliverables in a structured environment.- Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams. ...

The Site Procurement Operations Center (SPOC) is seeking a Sr. Program Manager to drive key initiatives across our global organization. This role will dive deep to uncover key opportunities to improve Key Performance Indicators across our business while improving cost efficiencies. You will work cross functionally across Global Procurement Operations (GPO) pillars including Category, Supplier Management, and Site Procurement while partnering with operations and suppliers to balance risk and efficiency in our global supply chain. This role will be required to invent and simplify and continually rethink how we forecast, plan, manage inventory and execute our supply chain processes. Key job responsibilities- Lead projects focused on driving KPIs within the GPO and SPOC organizations- Oversee the adoption and improvement of standard work- Implement measurement controls (metrics and reports) for supply initiatives - Work with cross-functional teams to solve complex problems - Work with technology teams and product managers to develop new tools and systems to support the growth and scalability of the business- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customersA day in the lifeThe Sr Program Mgr(Forecasting) will lead Global Forecasting/Demand Planning program for site procurement operations center. Responsibilities include forecast accuracy improvement, automation, supporting consumables transitions and on-package marketing ads. team. Working closely with category team, SPOC execution, Delphi Programs, GPT, CPEX and field procurement and operations teamsAbout the teamThe SPOC team is a global team responsible for ordering, forecasting, and demand planning for non-inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers, and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non-inventory processes in order to drive standardization, cost reduction, and efficiencies, and operates on a 24/7 basis to provide consistent support to stakeholders. Please reach out to the hiring manager for additional details.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Control System Lead About Maintenance at Amazon Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Reliability Maintenance & Engineering (RME) are the business partners that work tirelessly behind the scenes to make it all happen. We drive continuous improvement, and maintain all of the Material Handling Equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us, on our journey! About the Role As a Control Systems Lead, you will lead service technicians on the team with maintaining, troubleshooting, and modifying Material Handling (MHE) controls systems equipment to ensure operational performance. You will support the Operations Maintenance team by designing solutions for difficult problems and managing projects. You will help train, and mentor service technicians and contract technicians. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there is more: We provide lightweight fire resistant daily wear and composite toe safety shoes for your safety! Responsibilities include, but are not limited to · Promote a safe working environment by following all safety procedures · Troubleshoot and modify software programs for material handling control systems, including PLC/PC controllers, Allen Bradley Controllogix and Compactlogix PLC platform utilizing RSLogix 5000 software package. Including Industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, AS-I, motor control systems, servo drives, frequency drives, and electrical distribution systems. · Act as first level escalation support for the control system technician teams. Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation. · Apply subject matter expertise in material handling and electronic control systems to maximize building utilization of systems · Monitor MHE metrics and partner with Controls Technicians and Mechanics to resolve equipment electrical problems that create performance deficiencies. Perform controls systems assessments to maintain and improve equipment reliability · Partner with Facility Operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Acting as the technical consultant for capital projects inside the building · Communicate technical issues and project timelines with building leadership, operations and the maintenance team. Explain production impacts and work closely with operations and engineering to ensure a thorough understanding of impact to systems · Develop training plans for Control Systems Technicians · Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodationBASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- Associate's degree, or 2+ years of professional or military experience- Associate's degree in electronic technology or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

The PHX Data Center Operations team is looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.If you would like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilitiesWe are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.These activities include the following:- Lifting and moving material up to 40 pounds each- Working in cramped and/or elevated locations- Bending, lifting, stretching, and reaching- Standing and walking for up to 8+ hours a day- Ascending and descending ladders, stairs, and gangways safely and without limitation- Work in a noisy environment- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).A day in the lifeOur Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution- Show a strong aptitude for troubleshooting and problem solving- Solve problems at their root and step back to understand the broader context- Maintain service level agreements through the implementation of proactive issue detection and reporting- Are biased to act in the absence of direction or support- Improve effectiveness through process innovationYou will be required to work shift work that will include days/nights/weekends/holidays.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Associate's degree in IT-related field or equivalent professional or military experience- 2+ years of experience with server hardware- 1+ years of experience with UNIX/Linux operating systems ...

*This role is located in Tempe, AZ. It is fully on site and there is no relocation assistance provided*Central Flow Learning Coordinator works with Program Managers, Area Managers, Flow Leads to coordinate all associate onboarding activities for the site. Constantly improves the long-term capabilities of the area to which he/she is assigned. This position has a high level of program administrative management. The Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:• Coordinate trainer identification program and track new hire onboarding and trainer audits • Track learning curve and continuous improvement metrics at the site level • Audit onboarding content for respective department and trainer standard work • Coordinate and facilitate any training related programs • Manage ticketing system and ensure tickets are closed within expected timeline • Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs • Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.) • Document feedback results to help the learning department identify strengths as well as area of improvement • Assess development needs for individuals and groups • Fully understand workflow and daily production goals • Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve • Balance and prioritize multiple tasks • Maintain a positive attitude and presence on the floorBASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older- 6+ months of leadership experience in a retail, distribution or similar environment ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONSA completed Bachelor’s Degree from an accredited universityUS citizen or permanent resident7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environmentExperience with performance metrics and process improvement and Lean techniquesExperience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminationsCandidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people fromtaking their medications, we can help customers conveniently get the medications they need, when they need them andtake them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7customer service support, and have their meds delivered to their doorsteps while creating programs and products thatembody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Pharmacy Technician to join us on our journey to make it drastically easier for customers to find,choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! An active instate pharmacy technician license is required to be considered. #everydaybetterKey job responsibilitiesKey Job Responsibilities:• Assist pharmacist in filling prescription items, as permitted by the state board of pharmacy• Maintain a safe and clean pharmacy by complying with procedures, rules and regulations• Work daily with Leadership to ensure the right medications are put in the right packets• Run automated machinery required to pre-sort and package medications• Fill exception trays with appropriate medication• Transition Amazon Pharmacy orders through different workflow stages from initial dispense through qualitycontrol• Count and fill prescription vials and affix labels on bulk prescription items• Pack and ship completed orders including printing and affixing appropriate labels on dispenser, shipping boxes• Sort and triage the right boxes to ship at the right time• Aid the distribution manager and distribution pharmacists with receiving, shipping, counting, and packing• Clean, and help maintain, equipment and work areas• Package medications for dispensing and for delivery• Work a flexible schedule - shifts will possibly start and end outside of normal business hoursPhysical Requirements:• During shifts last up to 12 hours (standard full-time shifts are 10 hours excluding overtime, flex and part-timeshifts may vary):• Standing, bending, reaching above the head, kneeling, crouching and/or stretching• Lifting and moving products up to 49 lbs in weight• Manual dexterity of hands and wristsBASIC QUALIFICATIONSBasic Qualifications:• Active and unrestricted in-State Board of Pharmacy License (This includes Pharmacy Technician,Trainee, and Assistant Licenses)• High school diploma or equivalent• 6+ months of experience working with computer and web based tools• Ability to communicate effectively with coworkers and supervisor. Ability to read and understand Englishlanguage labelling on product cartons and prescription labels ...

The Brand Experience and Excellence organization creates, builds and leads innovation for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses on helping Brands engage Customers on and off Amazon, develop a winning strategy for Brands to leverage social media to build stronger brands, and launch great products that resonate with Customers and achieve success.We are looking for a Senior Product Manager Tech to drive our strategy to connect Brands with influential creators and measure the success of these engagements. As a PMT in our entrepreneurial team, you will own the vision and roadmap for the features and functionality to enable your vision. You will collaborate with scientists, business analysts, UX and engineering teams across Amazon to deliver innovations that are durable in time. Leveraging your technical depth, you will guide the integration and evolution of tech systems, proposing simple solutions to complex problems.Key job responsibilitiesConducting market research and Seller interviews to collect data and anecdotes that will inform the roadmapWriting strategy docs and PRFAQs to pitch ideas and seek alignment on program investments,Performing deep dives on business metrics to identify problems or opportunitiesMaking sound prioritization decisions that are backed by dataDriving adoption, engagement and experimentation of productsDeveloping and managing mechanisms that ensure high quality at speed and scaleBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...