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The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Computer Vision, Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to customer service associate experiences and foundational technologies.As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. With your expertise will be key in shaping data-driven strategies and addressing complex data challenges. With expertise in AI, text analysis, and embedding, language modeling, and generation, you'll design and develop scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new global standards for customer experience. This role requires working with a cross-functional team including scientists, engineers, and product management to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technological skills in ML, NLP, and GenAI, excellent written documentation skills, and experience with big data technologies.You should care deeply about customers and stive to deliver customer value through applied science. You should work well in a fast-paced setting, using your skills to create effective solutions. With a combination of deep business know-how and hands-on skills, you will tackle complex challenges and drive continuous improvement.Key job responsibilities- Develop innovative solutions to complex problems (e.g., extending the functionalities of conversational assistants ).- Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers.- Analyze data and define metrics to identify actionable insights and measure improvements in customer experience.- Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and both internal/external publications.- Collaborate with product management and engineering teams to integrate and optimize models in production systems.Come join a team of bright, passionate, and customer-obsessed individuals who are having fun and making history. We would love to talk to you!A day in the lifeA typical day for an Applied Scientist in the Customer Service's Data and AI team involves a combination of gaining business know-how with hands-on problem-solving in NLP and GenAI. You'll tackle complex data initiatives, ensuring alignment with customer needs and business objectives, and translate business requirements into practical AI-driven solutions. Collaborating with cross-functional teams, you'll design and enhance AI models, focusing on efficiency, precision, and scalability. Your day will involve ensuring data quality, model performance, and generating actionable insights from vast amounts of information. By the end of the day, you will have typically resolved complex technical issues, advanced important AI projects, and conceived new ideas to improve how Amazon utilizes data to transform the customer experience.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence Generative AI (GenAI), Computer Vision, Machine Learning, Ontologies, and Natural Language Processing (NLP) to customer service associate experiences and foundational technologies.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- Bachelor's degree in computer science, machine learning, engineering, or related fields ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day. This role is a 6 month co-op to join AR full time (40 hours/week) from July to December 2024. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities. In this role you will work closely with simulation engineers building virtual robotic worlds. You will bring these worlds to life while applying technologies such as Unity and Blender. You will be responsible for creating levels and art assets (2D and 3D) for a real-time graphics application. If this sounds exciting to you, please read on and apply! Current projects underway in hardware and software include autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.Responsibilities of the Technical Artist co-op may include:- Liaising between heads of programming and design teams- Researching and developing technical tools for a project- Setting up workflows of art production- Supporting artists and engineers in the 3D art pipeline- Assisting in asset performance and validation- Solving complex technical issues during development- Deciding on what software and tools are required for Digital Twin production- Developing and maintaining resources and pipelines along with programmers- Maintaining technical documentationBASIC QUALIFICATIONS- Enrolled in a degree program in Computer Science, Visual Effects, Graphic Art, Animation, or related field with at least one semester of school left after completion of co-op.- Must be eligible and available for a full-time (40h / week) 6-month co-op between July to December 2024.- Substance Designer or substance painter- Experience with Maya, Houdini or Blender- Experience with Real-Time Photoreal shaders in any Game Engine- Good Understanding of PBR and MDL (Material Definition Language) ...

The Sensory Inference team at AGI is a group of innovative developers working on groundbreaking multi-modal inference solutions that revolutionize how AI systems perceive and interact with the world. We push the limits of inference performance to provide the best possible experience for our users across a wide range of applications and devices. We are looking for talented, passionate, and dedicated Inference Engineers to join our team and build innovative, mission-critical, high-volume production systems that will shape the future of AI. You will have an enormous opportunity to make an impact on the design, architecture, and implementation of cutting-edge technologies used every day, potentially by people you know. This role offers the exciting chance to work in a highly technical domain at the boundary between fundamental AI research and production engineering such as Quantization, Speculative Decoding, and Long Context for inference efficiency.Key job responsibilities• Develop high-performance inference software for a diverse set of neural models, typically in C/C++• Design, prototype, and evaluate new inference engines and optimization techniques• Participate in deep-dive analysis and profiling of production code• Optimize inference performance across various platforms (on-device, cloud-based CPU, GPU, proprietary ASICs)• Collaborate closely with research scientists to bring next-generation neural models to life• Partner with internal and external hardware teams to maximize platform utilization• Work in an Agile environment to deliver high-quality software against aggressive schedules• Hold a high bar for technical excellence within the team and across the organizationBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- Bachelor's degree in Computer Science, Computer Engineering, or related field- Strong C/C++ programming skills- Solid understanding of deep learning architectures (CNNs, RNNs, Transformers, etc.) ...

Amazon WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. In this role as Account Manager for NA Partnerships you will grow and develop our Returns partnerships with some of the largest companies in the world by delivering strategic customer and business insights and relentlessly high operational standards. As the ‘boots on the ground’ owner for NA Partnerships, you will lead strategic partner relationships independently and in collaboration with several teams in WW RLS, Partner org and other stakeholder teams. You will own Customer Experience and Business goals for Returns Partnerships, setting up and driving mechanisms to track and improve metrics that matter to Amazon and the partner, bringing the partner on board for new programs/initiatives, influencing and growing partner adoption, establishing deep and wide engagement with internal and partner teams to unearth and execute on opportunities. The right candidate stays on top of industry and competitive trends, Amazon launches/initiatives, partner launches and strategic developments and can execute at both a tactical and strategic level. The ideal candidate will have experience in strategic relationship building, category/vendor management & growth, business analytics, negotiation, and P/L management. This role requires an individual with excellent communications, analytical, negotiation, problem-solving abilities and strong business acumen. Key job responsibilities- Own partner engagement through mechanisms like weekly partner reviews, joint scorecards, NPS deep-dive, close looping and reporting on key performance metrics- As the single-threaded account owner, drive partner operational excellence, day to day operations and process adoption in collaboration with internal teams- Execute adoption and conversion initiatives independently, work with the BD, Product and program teams to plan experiments and measure impact- Own and execute 'Walk the Store' for Partner stores, lead deep-dives, develop anecdote/data-driven insights- Drive new Partner launch execution in collaboration with the Business Development team- Be on top of Amazon as well as partner's strategic priorities, develop deep and wide relationships in the partner org with business/partnership stakeholders, marketing, customer acquisition, loyalty, operations and other teams- Handle a high volume of engagements and interactionsBASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers ...

Amazon's AGI Web & Knowledge Services group is seeking a passionate, talented, and inventive Applied Scientist to lead the development of industry-leading structured Information retrieval systems. As part of our cutting-edge AGI-SIR team, you will play a pivotal role in developing efficient AI solutions for Knowledge Graphs, Graph Search and Question Answering Systems.In this role, your work will focus on creating scalable and efficient AI-driven technologies that push the boundaries of information retrieval. You will work on a broad range of problems, from low-level data processing to the development of novel retrieval models, leveraging state-of-the-art machine learning methods.Key job responsibilities- Lead the development of advanced algorithms for knowledge graphs, graph search and question answering systems, guiding the team in solving complex problems and setting technical direction.- Design models that address customer needs, making informed trade-offs to balance accuracy, efficiency, and user experience.- Collaborate with engineering teams to implement successful models into scalable, reliable Amazon production systems.- Present results to technical and business audiences, ensuring clarity, statistical rigor, and relevance to business goals.- Establish and uphold high scientific and engineering standards, driving best practices across the team.- Promote a culture of experimentation and continuous learning within Amazon’s applied science community.BASIC QUALIFICATIONS- Experience programming in Java, C++, Python or related language- PhD, or Master's degree and 3+ years of CS, CE, ML or related field experience- Experience in building speech recognition, machine translation and natural language processing systems (e.g., commercial speech products or government speech projects)- 1+ years of building models for business application experience ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfilment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.Amazon Robotics is seeking a talented and motivated Mechanical Engineering student to join our Hardware Development Engineering team for a Co-op assignment. The candidate will have the opportunity work with senior engineering staff on existing and new and existing tools, mechanisms, modules and systems. The ideal candidate has strong mechanical aptitude, enjoys problem solving and can potentially handle multiple parallel tasks. This position reports to a Hardware Development Engineer on the Amazon Robotics team. This role is a 6 month co-op to join AR full time (40 hours/week) from January to June 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities.Co-op Responsibilities:· Work as part of an interdisciplinary team to design and analyze mechanisms, modules or systems· Model and detail solutions in hand sketches and SolidWorks· Analyze components and systems using standard tools including SolidWorks Simulation (FEA) as well as hand calculations· Participate in brainstorming sessions· Build models and prototypes· Conduct testing· Support staff writing ECO's, specifications and plans· Create GD&TA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Must be currently enrolled in a Bachelor's degree or Master's degree in Mechanical Engineering, Industrial Engineering, or a similar degree- Must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between January - June 2025- Graduation is December 2025 or later ...

Please note the following eligibility requirements to apply for this role:• Graduate from bachelor's degree program between 12/2024 and 6/2025, or graduated from bachelor’s degree program within past 24 months.• Ability to relocate nationwide. Relocation assistance provided, if eligible.• Ability to begin 40-hour/week, full-time employment in Fall 2025.• We are unable to offer visa sponsorship for this role.At Amazon, we are excited to offer undergraduate students the opportunity to launch into big careers with limitless possibilities. We look forward to meeting you and your classmates this year. As we get to know you more, we invite you to get to know us better. Visit www.amazon.com/about to: • Learn more about our businesses by reviewing Press Releases on our Investor Relations site, Letter to Shareholders, and the first letter shared in 1997, which is included in our annual report each year. • Learn more about Amazonians and follow us on Facebook, Twitter and LinkedIn. • Learn more about our commitment to our communities, diversity and military veterans. • Learn more about our headquarters in Seattle as well as where we operate around the world.As you launch your career as a Risk Specialist at Amazon, you will focus on improving the success of the organization by diving deep into core areas of the company, partnering with Amazon’s cutting-edge businesses to identify areas of risk, analyze data, and solve real world problems. Risk Specialists add value and help protect Amazon in all areas of the business.A key component of this role is to dive deep to understand complex business processes and identify risks related to processes, regulatory compliance, organization, policy and technology. You will participate in planning, scoping, execution and reporting of assessments based on identified risks. Through your work you will help develop meaningful findings that help in communicating the risk to the business. In this capacity, you will gain valuable exposure to many organizations, processes, and systems within our global business.BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree program in business, economics, operations, accounting, finance, pre-law, mathematics, or relevant field with a graduation conferral date between December 2024 and June 2025, or graduated from a bachelor’s degree program in the past 24 months.• Are 18 years of age or older. • Experience with Microsoft Excel ...

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for all locations we hire for in the United States.In Annapurna Labs we are at the forefront of hardware co-design not just in Amazon Web Services (AWS) but across the industry. The work we do is cutting-edge and internet-scale while also being deeply important to our customers. We design and build every component of our hardware and software to come together into products that our customers use for accelerated computing: either Machine Learning acceleration, or FPGA acceleration.As a member of the Cloud-Scale Machine Learning Acceleration team, you will be responsible for the design and optimization of hardware in our data centers including technologies such as AWS Inferentia, which is a machine learning inference product designed to deliver high performance at low cost.If you are interested in ""building a complete product"" from inception to delighted customers, Annapurna is a fantastic choice.If this sounds exciting to you - come build the future with us!Key job responsibilities• Be part of hardware design team for acceleration cards, servers, and electrical validation for silicon• Work on schematic design for new acceleration cards• Be involved with AWS Servers testing• Participate in modeling and simulation of interconnectsAbout the teamMentorship & Career GrowthOur team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.Work/Life HarmonyOur team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS- Enrolled in a Bachelors’ degree program or higher in Electrical Engineering, Computer Engineering, or a related field with a graduation conferral date between December 2025 and September 2026- Academic, internship, or professional experience with schematic design and layout review of PCBs- Academic, internship, or professional experience with x86 system design and microcontroller programming- Familiarity with oscilloscope and multimeters ...

Does the idea of creating customer experiences that enable millions of people around the world, including friends and family, to enjoy live sports excite you? Us too! The Prime Video Sports CX team is looking for Android SDEs who want to reinvent how people experience live sports such as NFL, NBA, Premier League, MLB, and more!We are looking for smart, motivated mobile Software Development Engineers who can help in building and delivering compelling CX for live sporting events to our customers. The ideal candidate will be passionate about simple and elegant software solutions, customer-centric products, cutting-edge features, and getting them in front of our millions of customers. In addition to innovating on Android to continually raise the bar on customer experience, you will relish the opportunity to shape the future of Amazon’s Prime Video platform, as we adopt new technologies to increase agility and cross-platform collaboration.Our innovative systems include high efficient and large scale platforms built on Amazon's AWS cloud computing infrastructure. For this position you will have a strong background in OO design. Experience working with Android, web services, JSON, GraphQL, and Apache services is desired. Equally important to these specific skills is the ability to multi-task, quickly adapt to new development environments and changing business requirements, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult problems.You are highly-motivated and thrive in an environment where problems are open-ended. You enjoy engaging in passionate discussions with smart people and letting the best ideas rise to the top. You see your mistakes as learning opportunities and continually look for ways to improve yourself, your team, and your products. You understand that not all solutions come easily and don’t shy away from hard work to reach your goals. You are excited about the opportunity to engage in developing a top notch consumer web application and user experience.Join us and take your career to the next level as we reinvent how people watch live events together!Key job responsibilitiesExperience working within large scaling Android application design.Experience with systems and processes to validate and assert quality of Android applications.Experience operating and maintaining production software.Demonstrated best-practice software engineering including some aspects of agile methodologies, unit testing, refactoring, code reviews, continuous build and deployment processes.Advanced coding skills (concurrency, profiling and performance optimization).Designed and built complex systems (architecture, design patterns, reliability and scaling).BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Work Address: 4054 Nesconset Highway, East Setauket, NY, 11733  Pay Rate: $17.45 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Prime Video (PV) brings together the world’s best creators with the most passionate communities in a way that no other entertainment brand can. Not only are we a one-stop hub for distinctive, critically-acclaimed and award-winning original programming including TV series such as The Boys, The Marvelous Mrs. Maisel and Jack Ryan and movies like Air, Saltburn, The Idea of You, and Road House, but we offer a multi-dimensional experience that allows subscribers to fully immerse themselves in their fandom: to read the book, to listen to the soundtrack, to buy the costume, to replay live sports in real time, and more. And that breadth and connection to the Amazon family of brands, along with the support of a passionate and diverse global team, makes Prime Video a company where creators and makers of all kinds can build their future.As the Ads Product Strategist on the Prime Video Marketplace team, you will play a key role in shaping the advertising experience and monetization capabilities of third party Marketplace content. You will be responsible for defining Marketplace business objectives, authoring policies and feature proposals, driving adoption of solutions across Amazon product roadmaps, and maximizing the value of our technology investments. This role is complex, strategic and inherently cross-functional. You must have an understanding of ad-supported video distribution and the needs of customers and publishers alike in order to define business requirements and align solution pathways across partnership, legal, product and engineering teams. You will represent the Marketplace advertising vision as you innovate with stakeholders, navigate complex decisions, influence leadership and advocate for technology solutions.Throughout your work, you will need to demonstrate strategic and long-term thinking as well as strong cross-functional leadership, stakeholder management, and communication skills to effectively drive Marketplace advertising initiatives and deliver tangible business results.Key job responsibilities- Define and drive ad monetization objectives for third party channels- Organize and prioritize business requirements for operational planning and investment cycles - Translate deal requirements for engineering teams to align roadmaps against critical launches- Evaluate and communicate progress against key metrics, goals and financial results - Inform strategy, policy and operational procedures to drive product adoption and scale advertising capabilities globally- Author strategy briefs and incubate initiatives to drive innovation against long-term business strategiesA day in the lifeAs a Marketplace Ads Product Strategist, you will represent the business vision across the variety of product and engineering teams that support Marketplace experiences. You will spend your time evaluating streaming and distribution services, engaging with customers to understand their needs, and collaborating with stakeholders to advance business objectives. About the teamThe Product and Growth Strategy team is a newly organized team in Prime Video focused on driving customer outcomes for our Marketplace business lines: third party subscription channels, rent and buy titles, and live streaming TV. The team's mission is to evangelize the Marketplace business strategy and vision across stakeholder organization and maximize the value of our technology investments across our video Marketplace.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience with product cycles of 6+ months- Experience owning/driving roadmap strategy and definition- Experience with video distribution and ad monetization mechanisms- Experience managing programs across cross functional teams- Experience influencing internal and external stakeholders- Experience interpreting data and making business recommendations ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfilment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.Amazon Robotics is seeking a talented and motivated Mechanical Engineering student to join our Hardware Development Engineering team for a Co-op assignment. The candidate will have the opportunity work with senior engineering staff on existing and new and existing tools, mechanisms, modules and systems. The ideal candidate has strong mechanical aptitude, enjoys problem solving and can potentially handle multiple parallel tasks. This position reports to a Hardware Development Engineer on the Amazon Robotics team. This role is a 6 month co-op to join AR full time (40 hours/week) from July - Dec 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities.Co-op Responsibilities:· Work as part of an interdisciplinary team to design and analyze mechanisms, modules or systems· Model and detail solutions in hand sketches and SolidWorks· Analyze components and systems using standard tools including SolidWorks Simulation (FEA) as well as hand calculations· Participate in brainstorming sessions· Build models and prototypes· Conduct testing· Support staff writing ECO's, specifications and plans· Create GD&TA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Must be currently enrolled in a Bachelor's degree or Master's degree in Mechanical Engineering, Industrial Engineering, or a similar degree- Must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between July - December 2025- Graduation is December 2025 or later ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfilment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.Amazon Robotics is seeking a talented and motivated Failure Analysis Co-op who is interested in joining Failure Analysis team and in learning about processes around AR hardware and apply engineering knowledge to AR hardware. The team is responsible for non-destructive and destructive failure analysis on AR products and conducting advanced material characterization for guiding design and process changes. The candidate should be able to analyze and troubleshoot the failed parts/systems using various lab equipment. You should be able to collaborate with different teams and must be determined to stretch and expand your abilities. This position reports to a senior member of the System Reliability Engineering team in Global Support and Safety (GSS) organization.This role is a 6 month co-op to join AR full time (40 hours/week) from July - December 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities.Key job responsibilitiesCo-op Responsibilities:* Perform hands-on root cause analysis (RCA) and in-depth failure characterizations using bench top equipment and advanced analytical tools. In addition, you will be recommending corrective actions and conveying results to the multi-functional team as well as upper management.* Maintain RCA repository database, write failure analysis reports, and deliver presentations, for customer or internal use, that elucidate the root cause of failure and may suggest possible solutions. * Collaborate with test engineering and design team for DOE planning and execution* Develop failure analysis SOPs and troubleshooting procedures/guidelines * Lab organization and detailed documentation leading to effective FA reportsA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- * Masters or PHD candidate in Mechanical or Mechatronics Engineering- * Thorough understanding of principals, theories and concepts in mechanical engineering and ability to apply them to product design- * Metallurgy knowledge (i.e. heat treatment, grain size, micro/macrostructure, case depth, microhardness, Rockwell hardness)- * Understanding of the failures in sensors used in robotic automation at the material and system level.- * Strong problem-solving and debugging experience related to hardware, software, subsystems, and firmware- * Working understanding of bench-top instruments including oscilloscopes, spectrum analyzers, multi-meters, etc- * Be able to work in a lab setting analyzing failures- * Must have at least one semester/term/quarter of school left to complete after the end of the co-op- * Must be eligible and available for a full-time (40h / week) 6-month co-op between July - December 2025- * Graduation is December 2025 or later ...

Are you excited about using decision (optimization), data (ML) and automation (AI) sciences to make multi-million dollar decisions more Data, Science, Analytics and Smart Technology Driven? Are you interested in price optimization, promotion planning and what-if simulations for to enable multi-scenario based in-period promotion and long-term financial planning? Do you want to be a part of a multi disciplinary science team focuses on tackling some of the big business problems with within the Devices business at Amazon? Then this could be the role for you!The Amazon Devices & Services, Demand Science Optimization team is seeking an outstanding scientist with strong analytical and communication skills to help with pricing optimization and promotion planning for the entire Amazon device family of products and services. Amazon Devices represents a highly complex space with 100+ products across several product categories that includes Echo, Kindle, Fire Tablets, Amazon TVs, Amazon Fire TV sticks, Ring, and other smart home devices for sale both online and in offline retailers globally.We develop scalable and robust state-of-the-art deterministic and stochastic optimization models and algorithms, and what-if scenario planning simulation tools with (linear and dynamic) price optimization and promotion planning. We also build HOTW recommendation and decisions systems to deliver these results for our internal customers decision making processes. With better price optimization and promotion planning, we manage demand and drive down promotion and supply chain costs, enabling the offer of lower prices and better in-stock selection for our customers globally.We are looking for an Applied Scientist with background in Operations Research, Optimization, Supply Chain, Industrial & Systems Engineering, Simulation, Recommendation Systems and Decision Making Systems.In this role, you will have an opportunity to both develop advanced scientific solutions, and drive critical customer and business impacts. You will play a key role to drive end-to-end solutions from understanding our business requirements, exploring a large amount of historical data, building, managing and improving optimization, simulation and HOTW decision models, building prototypes and products, and exploring conceptually new solutions, to working with partner teams for prod deployment that will be used primarily for Promotion Optimization and Scenario Planning Capabilities for in-period promotion, and long-term financial planning. You will collaborate closely with scientists, engineering peers as well as business stakeholders. You will be at the heart of a growing and exciting focus area for Amazon Devices and Services.You are an individual with outstanding analytical abilities, excellent communication skills, and are comfortable working with cross-functional teams and systems. You will be responsible for researching, prototyping, experimenting, analyzing prescriptive optimization models and developing smart automation solutions.Key job responsibilities- Research, design, prototype, experiment and implement advanced optimization algorithms and models to address challenging business problems by using modeling languages such as Python; participate in the production level deployment- Collaborate with cross-functional teams including product management, marketing, and operations to translate model insights into actionable business strategies- Develop and maintain optimization frameworks, libraries, and tools to enable scalable and efficient optimization and automation capabilities - Analyze optimization results, identify bottlenecks, and continuously improve the performance and accuracy of optimization models - Stay up-to-date on the latest academic research and industry best practices in optimization techniques and tools, and identify opportunities to apply new approaches- Create and track accuracy and performance metrics (both technical and business metrics)- Create, enhance, and maintain technical documentation, and present to other scientists, engineers and business leaders- Drive best practices on the team; mentor and guide junior members to achieve their career growth potentialA day in the lifeOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.About the teamThe vision for Cognitive Science Team is to deliver science-enabled HOTW demand planning and shaping solutions for Devices Product Lines to support our partners’ decision making processes. We will accomplish our vision by (1) utilizing accelerated applied science with optimization, simulation, scenario planning, Machine Learning and Generative AI (in 2025), (2) performing rapid research & innovation, developing incremental products, and automating processes, (3) developing optimized price and promotion planning, (4) developing high confidence long-lead time marquee unit demand forecasts for Amazon Devices.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing- Experience in optimization: linear, non-linear, mixed-integer, large-scale, network, robust, stochastic and/or dynamic ...

At Amazon's Selection Monitoring team, we leverage advanced AI technologies, including the latest Large Language Models (LLMs) and Generative AI (GenAI), to enrich and expand Amazon's product selection in alignment with consumers’ interests. Our mission is to establish the world's most comprehensive, accurate, and up-to-date universal product catalog, setting new standards in product discovery and coverage.We're seeking innovative Applied Scientists passionate about leveraging advanced AI to tackle complex challenges in product intelligence, data integration, and knowledge discovery. In this role, you'll collaborate with teams across Amazon to drive customer-focused solutions and amplify the impact of your work on our global customer base.Key job responsibilities- Design and implement advanced AI models using the latest LLM and GenAI technologies to enhance product understanding, matching, and categorization at an unprecedented scale.- Develop novel approaches to extract, generate, and validate product attributes and relationships using multimodal AI, combining text, image, and structured data analysis.- Create intelligent systems that can automatically generate high-quality product descriptions, features, and specifications using GenAI techniques.- Implement advanced natural language processing and computer vision models to extract insights from diverse data sources, including web content, user-generated data, and product imagery.- Develop innovative solutions for entity resolution, knowledge graph construction, and semantic reasoning to build a comprehensive understanding of the global product landscape.- Collaborate with cross-functional teams to integrate AI-driven insights into Amazon's product selection strategies and decision-making processes.- Lead the design and implementation of scalable, production-ready AI systems that can process billions of products efficiently on Amazon Web Services (AWS).- Stay at the advance of AI research, continuously exploring and implementing new techniques in LLMs, GenAI, and multimodal learning to drive innovation in product intelligence.- Contribute to the scientific community through publications, presentations, and collaborations with academic institutions.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

As an Applied Scientist on our Learning and Development team, you will play a critical role in driving the design, development, and delivery of learning programs and initiatives aimed at enhancing leadership and associate development within the organization. You will leverage your expertise in learning science, data analysis, and statistical model design to create impactful learning journey roadmap that align with organizational goals and priorities.Key job responsibilities1) Research and Analysis:Conduct research on learning and development trends, theories, and best practices related to leadership and associate development.Analyze data to identify learning needs, performance gaps, and opportunities for improvement within the organization.Use data-driven insights to inform the design and implementation of learning interventions.2) Program Design and Development:Collaborate with cross-functional teams to develop comprehensive learning programs focused on leadership development and associate growth.Design learning experiences using evidence-based instructional strategies, adult learning principles, and innovative technologies.Create engaging and interactive learning materials, including e-learning modules, instructor-led workshops, and multimedia resources.3) Evaluation and Continuous Improvement:Develop evaluation frameworks to assess the effectiveness and impact of learning programs on leadership development and associate performance.Collect and analyze feedback from participants and stakeholders to identify strengths, areas for improvement, and future learning needs.Iterate on learning interventions based on evaluation results and feedback to continuously improve program outcomes.4) Thought Leadership and Collaboration:Serve as a subject matter expert on learning science, instructional design, and leadership development within the organization.Collaborate with stakeholders across the company to align learning initiatives with strategic priorities and business objectives.Share knowledge and best practices with colleagues to foster a culture of continuous learning and development.BASIC QUALIFICATIONS- Experience programming in Java, C++, Python or related language- Deep understanding of ML/Generative AI models ...

Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. The AWS Intelligence team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. We need engineers who understand how to think big, and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible. In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner.This is a shift work position. This team works 24/7 operations, and may require you to work some nights and/or weekends.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.A day in the lifeOn a typical day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+- 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)- 1-3 years of experience with Networking (TCP/IP, DNS)- 1-3 years of experience with Troubleshooting / Support for technical IT issues- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Want to help develop the next generation of intelligent assistant products? Join us! We are looking for a talented Applied Science Manager to help us.Key job responsibilitiesYou will lead a team of scientists to improve our RAG applications. You will be responsible for: (i) developing novel retrieval and ranking models and partnering closely with engineering to improve model performance; (ii) improve content and query understanding models to deliver improved signal to retrieval and ranking models; (iii) partner closely with content acquisition and LLM client teams to ensure our dependencies are met and we’re delivering value to the end customers, enhancing information grounding for LLMs; (iv) develop a science roadmap, including publication opportunities and how we can accelerate delivery of customer impact; (v) coach and develop the team, hire, and hold the bar on scientific rigor throughout the team.A day in the lifeA mix of (i) technical deep dives: working with the team to develop the right models, setup good experiments, debug models, etc. (ii) coaching and development: providing feedback, setting up mechanisms to ensure the team’s success, and (iii) working with customers and dependency teams to ensure delivery.BASIC QUALIFICATIONS- 2+ years of scientists or machine learning engineers management experience ...

The Private Brands Discovery team designs innovative machine learning solutions to enhance customer awareness of Amazon’s own brands and help customers find products they love. This interdisciplinary team of scientists and engineers incubates and develops disruptive solutions using cutting-edge technology to tackle some of the most challenging scientific problems at Amazon. To achieve this, the team utilizes methods from Natural Language Processing, deep learning, large language models (LLMs), multi-armed bandits, reinforcement learning, Bayesian optimization, causal and statistical inference, and econometrics to drive discovery throughout the customer journey. Our solutions are crucial to the success of Amazon’s private brands and serve as a model for discovery solutions across the company.This role presents a high-visibility opportunity for someone eager to make a business impact, delve into large-scale problems, drive measurable actions, and collaborate closely with scientists and engineers. As a team lead, you will be responsible for developing and coaching talent, guiding the team in designing and developing cutting-edge models, and working with business, marketing, and software teams to address key challenges. These challenges include building and improving models for sourcing, relevance, and CTR/CVR estimation, deploying reinforcement learning methods in production etc.In this role, you will be a technical leader in applied science research with substantial scope, impact, and visibility. A successful team lead will be an analytical problem solver who enjoys exploring data, leading problem-solving efforts, guiding the development of new frameworks, and engaging in investigations and algorithm development. You should be capable of effectively interfacing between technical teams and business stakeholders, pushing the boundaries of what is scientifically possible, and maintaining a sharp focus on measurable customer and business impact. Additionally, you will mentor and guide scientists to enhance the team's talent and expand the impact of your work.BASIC QUALIFICATIONS- 3+ years of scientists or machine learning engineers management experience- Knowledge of ML, NLP, Information Retrieval and Analytics- Expert in developing large-scale ML systems in a production environment- Extensive experience applying theoretical models in an applied environment- Demonstrated proficiency in deep learning models, experience building production level causal inference models- Expert in more than one more major programming / scripting languages (Python, Scala, PySpark or similar)- Excellent written and verbal communication skills while addressing both technical and business people; ability to speak at a level appropriate for the audience.- Experience coaching and reviewing work of junior ML Scientists, making great hiring decisions. ...

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.The FOC Manager is responsible for ensuring that the team is operating at peak efficiency. This involves auditing routine processes and emergency response, conducting data center infrastructure training and drills, providing on-call event support, refining processes, analyzing data and alarms, writing reports, and conducting assessments. The manager serves as an expert technical resource in data center critical infrastructure, operations, and controls systems for the FOC. The ideal candidate will act as a subject matter expert in data center infrastructure for various data center designs. The successful candidate will be responsible for providing assistance and support to the onsite operations teams and be a force multiplier in the FOC. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!This position requires that the candidate selected be a US Citizen and must currently possess an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities- Oversee the day-to-day use and operation of our monitoring platform. Understand the scope, impact, and expected alarms of planned work at the data centers.- Operate independently to drive positive business outcomes.- Act as an escalation point for FOC engineers and participate in an on-call rotation.- Perform alarm analysis and trending during planned and unplanned activities.- Complete audits on planned and emergency work.- Provide consistent training and guidance to FOC engineers.- Refine existing processes and create new standard processes for FOC engineers and Team Leads.- Communicate complex technical information to a non-technical audience.- Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.- Drive projects with moderate-high complexity.- Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities.- Establish performance benchmarks and conduct audits to drive effectiveness.- SME for data center infrastructure.- Work outside normal business hours to support the 24/7 operation of the FOC.- Some travel required.About the teamThe Facility Operations Center (FOC) is a singular support team which proactively monitors life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, ATSs, etc.) that provide power and cooling to data centers on a 24x7x365 basis.We support Data Center Engineering Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Current, active US Government Security Clearance of Top Secret or above- 6+ years of technical support experience in electrical, mechanical or controls disciplines, or Bachelor's degree in engineering or equivalent- Experience managing technical teams ...