Seattle

Do you love setting direction and solving complex problems on behalf of your customers? The Kindle Direct Publishing team is looking for a Sr. Product Manager to lead how we bring global indie-published books to Kindle Unlimited subscription customers. In this role, you will own product planning, priorities and requirements working across a broad cross-functional team that includes engineering, UX, science, customer service, finance and more. Additionally, you will analyze content performance, leverage customer feedback and collaborate with Finance and BI to quantify the value of content and ensure fair payouts to authors.The successful candidate will be very comfortable with SQL and data analysis and will have the ability to influence leadership using data-driven insights. They must have proven experience inferring and translating customer needs into intuitive and simple solutions, the ability to ruthlessly prioritize, and skill in juggling a variety of deliverables while both staying connected to the details and thinking strategically.Key job responsibilities* Working backwards from research, anecdotes and data to define and document feature sets, requirements, and measures of success for your experiences.* Setting and communicating a clear roadmap and direction in partnership with engineering teams, UX designers and other stakeholders.* Identifying and highlighting key risks, tradeoffs and prioritization calls that balance delivery against risks and cost.* Managing communication and driving decisions across stakeholders and leadership.* Leveraging data to establish budgets and quantify the value of content to ensure fair payouts to authors and recommend content payout model improvements.About the teamAs part of Kindle Direct Publishing, you will join a thriving business that has revolutionized the way authors of any level engage the millions of readers that shop on Amazon. As part of this team, you will work across functions to continuously innovate and improve both the author and customer experience.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Build your future creating the home of the future! Everything we do is focused on making the lives of our customers easier through products they couldn’t have imagined - and now can’t live without. We’re seeking a passionate and collaborative Sr. Technical Product Manager to join our Certification and Developer Experience Team. Our charter is to help developers grow successful businesses with Alexa, delivering high quality devices to give customers confidence in their certified purchases.We are looking for a seasoned product manager to own our Works with Alexa partner tooling. You will own the device certification experience for our partners, both internal and external to Amazon. You have strong communication skills both written and verbal. You excel in stakeholder management and earning trust across all levels and teams. You are able to put on a developer hat and understand their pain-points, able to work together with them to deliver flawless experiences for our shared customers.Key job responsibilities•Own defining partner tooling product strategy and roadmap for Works with Alexa • Deliver PRFAQs, BRDs and working backwards documents to align teams on strategy and deliver• Communicate effectively with partners and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and business recommendations to drive alignment • Be able to make roadmap prioritization decisions. Anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.• Define and track key performance metrics to measure product success and guide future improvementsAbout the teamOur vision is to make every customer an Alexa Smart Home customer. We strive to deliver the best possible end-customer shopping experience for Amazon and offline retail by streamlining the awareness, research, and adoption of devices certified by Amazon. We earn and maintain customer trust by accurately and transparently representing products that work as intended with Alexa.We are a close knit team that enjoys spending time with one another. We all work hard but try not to take ourselves too seriously. We value humor, lightheartedness and fun. We operate as a true team, always ready to lend a helping hand. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon is investing in building a customer centric, world class advertising business. In this role, you will be working on state of the art publisher solutions across Streaming Video, Streaming Audio and Display Advertising. These are nascent, high growth areas, including Amazon’s Alexa platform, Amazon Music, and new acquisitions in Podcasting, where scalable, programmatic Ad publisher solutions are critical to business success.You will be working closely with engineering and science organizations and will own planning and program execution for new products and features to help publishers onboard and forecast their Ad inventory within Amazon Publisher Technology Ad Tech stack. You will work across multiple organizations and develop requirements in the form of high-level epics and roadmaps, as well as detailed user stories for developing different components of the data processing solution. You will partner with science and engineering leaders to build the long-term and short-term roadmap and ensure timely release of products and solutions. You will work closely with scientists and engineers building new systems and solutions, influencing product features and architectural choices that lead to better experiences for media publishers, advertisers and end consumers.Key job responsibilities• Develop strong understanding of Media publisher needs in the area of Live Streaming, Video Streaming, Audio Streaming and Display Advertising, and establish mechanisms to stay abreast of their needs• Establish a vision for the Forecasting product and drive organizational alignment to that vision• Build a coherent roadmap delivering on that vision and accounting for risk/learning• Work with engineering and science teams to plan and execute technical programs, product launches, operational activities, and process improvements• Foster healthy, active cross-team relationships. Use stakeholder input to identify clear priorities and requirements• Understand cross-team and cross-project dependencies. Be able to see around corners to address issues early• Continually raise the bar on deliveries, launches, requirements, operations, process• Derive learning from projects and feature deliveries. Use this information to inform new features and process for core and shared componentsBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

At Amazon, we are working to be the most customer-centric company on earth. For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Canada Delivery Speed and Experience (DSE) team provides Canadian customers with innovative ways to get what they want and when they need it, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way.As a Sr Product Manager for team Canada, you will have an opportunity to work with one of Amazon’s fastest growing marketplaces and help improve the delivery experience for our Canadian customers. You will be responsible for shaping the future of our delivery experience and help Amazon meet our delivery promises seamlessly.As a Product Leader, you will use a combination of leadership skills, thought clarity, analytical skills, cross-functional partnership, business model analysis, and strategic thinking to innovate on behalf of our customers. You thrive on working with cutting-edge technology and have a strong understanding of retail supply chain. You also have a proven track record of owning and delivering world-class experiences that raise-the-bar from an innovation, usability, and design perspective. Lastly, you deliver results in an ambiguous, fast-paced, dynamic business environment and are highly comfortable exercising fantastic judgment across a spectrum of highly diverse problems.Key job responsibilities* Drive the vision and requirements for a new strategic initiative, building the product or feature from the ground up* Convert complex data into actionable insights to propel program growth and ensure scalability* Lead high-visibility projects focused on enhancing end-to-end delivery experiences* Collaborate cross-functionally with Operations, Technology, Business Analytics, Design, and other Amazon teams* Optimize customer experience across Amazon platforms and apps* Partner with Operations teams to implement on-the-ground improvements* Develop and refine pricing structures* Design and execute A/B tests to validate improvementsBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Are you excited about building products that help customers scale their services globally? Are you equal parts a problem-solver, and a visionary?Amazon CloudFront is a web service for content delivery and one of the cornerstones of AWS. We bring the Internet closer to end users, speeding up the user experience. CloudFront integrates with other Amazon Web Services to give developers and businesses an easy way to distribute content (webpages, games, movies, live streams, etc.) to end users with low latency and high data transfer speeds. CloudFront Functions and Lambda@Edge, edge compute capabilities, offer customers serverless edge computing environment to implement advanced application logic closer to the viewers delivering better performance, scalability and security.We are looking for an experienced Product Manager to drive the growth of Amazon CloudFront . Your responsibilities will include engaging our customers directly to identify new capabilities, defining product features, and working closely with cross-functional teams to get those features in the hands of our customers. You will have a strong pulse on customer needs, the competitive landscape, and industry trends.Successful candidates will enjoy working in a collaborative, analytical, and fast-paced environment and are comfortable interacting with highly technical cross-functional teams. Candidates must have excellent analytical capabilities, be comfortable diving deep into data, have strong writing skills, and lead executive-level reviews. Candidates must have a track record of understanding customer needs and delivering technology solutions to address those needs.The role is based in Seattle (WA).Key job responsibilitiesAs a senior product manager, you will drive our strategy and product roadmap providing industry leading experiences for delivery of requests using CloudFront. You will define the roadmap for how we build world class observability for the customers. You will have end-to-end product responsibility from working with key customers to delivering revolutionary new features and functionality. In addition, you will lead launch activities, relentlessly dive deep with customers and AWS teams, author and present data-driven narratives to AWS leadership, and drive strategic decisions. You will truly understand what it means to operate, build, and grow a business.A day in the lifeAs a Senior Product Manager at CloudFront, you will be at the forefront of steering product strategy. You will work closely with cross-functional teams to shape and bring to fruition the next wave of capabilities for the service. Additionally, you will devise product solutions, create go-to-market strategies, and cultivate business relationships to fully realize the market potential and benefits achievable by leveraging AWS technologies in the enterprise sector.We are looking for a candidate that is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big. This leader will need to exhibit excellent judgment, prioritizing between existing versus new customers and between features, architectural improvements, and operational excellence. We are looking for strong business owners who are comfortable sharing their vision with AWS senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.About the teamCloudFront Product Management is a group of high energy product leaders who constantly innovate to deliver the best scale, performance, and security for our customers. We are a team that values collaboration, speed and impact. Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded product manager and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or related field. - Excellent communication and leadership skills to influence stakeholders and drive product success- 5+ years of product management experience with a proven track record in managing web, networking, infrastructure, and/or security products and services- 7+ years of professional work experience ...

Do you want to lead a strategic role that shapes how we work with Selling Partners to ensure the best possible seller Experience on Amazon? Do you have the ability to see the big picture of Amazon’s business, going into details with data and exercising business acumen? We are looking for a Senior PM who is passionate about innovating on behalf of Sellers to drive new strategic initiatives that optimizes Amazon seller’s cost of doing business on Amazon. This is an opportunity to drive strategic products and programs, requiring strong level of judgment with a high level of executive visibility.Amazon’s US 3P (Third-Party) Business represents an incredible opportunity to address a vast market segment and customer base and is an area of high interest for Amazon. Our organization is focused focused on building solutions that enable our sellers to grow and deliver unique products and services to customers. Our business has an incredible opportunity and thus we can reinvent everything from the Seller experience to the Customer experience.As a Senior PM, you will own US 3P initiatives that directly impact seller’s experience on Amazon, collaborating cross-functionally with worldwide partners to deliver transformative solutions. This role involves significant use of data and seller feedback to measure impact of strategy, and drive decision-making with senior stakeholders. In this fast-paced environment, you will wear multiple hats - from driving the overall vision to execution. You will synthesize transformation ideas and present for leadership review through effective use of Amazon mechanisms (PR/FAQs, narratives, customer working backwards documents). Successful candidates will possess excellent analytical skills, be proficient in process optimization, and have a penchant for conceptualizing & implementing mechanisms. You are customer obsessed, can thrive in ambiguity, and demonstrate empathy. Communication, writing, attention to detail, follow through, and ability to coordinate across teams will be second nature to be effective in this role. This is a great opportunity to play a key role in a fast-moving team that is significantly impacting the multi-billion-dollar 3P seller business.Key job responsibilities• Identify business and customer challenges, develop compelling narratives to support the initiative, and align with stakeholder teams.• Proactively identify, track, and execute opportunities to improve operational performance and achieve key goals and targets.• Create project plans, identify resources, and organize cross-functional teams to implement future state processes & tools.• Collaborate with functional teams to develop business and/or technology solutions, conduct proof-of-concept, and obtain buy-in from key stakeholders.• Be integral to the change management process to ensure adoption of new processes and tools, using performance metrics.• Publish project trackers and flash reports to keep stakeholders informed about project status.• Support annual operational planning, create a business plan with strategic initiatives and priorities supported by data and customer anecdotes.• Support the creation, tracking, and execution of goals and operational metrics required to achieve the strategic objectives of the business.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience working across functional teams and senior stakeholders- Experience in influencing senior leadership through data driven insights ...

Amazon Pay provides more than 300 million Amazon customers with the familiar, seamless Amazon payment experience anywhere they shop, and enables online businesses to grow their sales and reduce costs with trusted Amazon payment technology. Amazon Pay is seeking an experienced product marketing professional to own the development, execution, and measurement of high-impact marketing and sales content, that will help merchant-facing teams connect our offering to their customers’ needs. The Sr Product Marketing Manager has a deep understanding of our product, priorities and business customers segments and needs, and can translate multiple inputs and data into a marketing content strategy and messaging framework that is cohesive globally and relevant regionally. They will develop new and compelling foundational marketing contents and assets that will be used by sales and marketing teams globally, evaluate the effectiveness of marketing campaigns and contents and make data-driven decisions on how to evolve our messaging and content. The successful candidate is a self-starter comfortable with ambiguity and navigating cross-functional stakeholders, with strong attention to detail, and who strives in a fast-paced environment.Key job responsibilities• Develop and maintain a scalable product messaging framework with relevant segments and regional angles. Collaborate with Product and Regional Leadership and Marketing teams to understand and incorporate compelling selling points and make relevant regional adjustments.• Identify and create compelling audience-focused sales and marketing collateral, playbooks, and case studies that help sales and marketing teams drive value-based conversations and campaigns. • Originate new content to create compelling product marketing foundational assets for demand generation and lead nurture. Drive the recruitment and development of case studies and identify first- and third-party research that help reinforce the benefits of Amazon Pay for our target audiences• Design, track, and report on metrics that evaluate the effectiveness of sales enablement contentA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience building, executing and scaling cross-functional marketing programs- Experience using data and metrics to drive improvements- Experience creating and managing complex, cross-team project plans ...

Amazon Devices—the team behind the best-selling Amazon Echo, Kindle E-Reader, Fire Tablet, Fire TV, and Ring, Blink, and eero Home Security product lines—is seeking a high-performing, innovative, results-oriented and customer-obsessed, Sr. Product Marketing Manager. As a Sr. Product Marketing Manager on Amazon’s Cross-Devices Marketing team, you will focus on how we optimize the customer shopping experience across our expanding portfolio of devices to better educate customers on their journey. You may do this through end-to-end go-to-market programmatic work, conducting A/B tests to optimize performance of creative placements and customer targeting, analyzing data to create insights, building relationships with key stakeholders, and/or driving long-term process improvements. Additionally, you will become an expert in and raise the bar with online marketing channels, including Amazon homepage, search and email. As part of the cross-devices marketing group, we operate in one of the most diverse businesses at Amazon, empowered to explore new ideas, channels, and tools, setting the stage for how we’ll do business tomorrow. We are looking for a smart, agile, highly motivated, results-oriented Product Marketing Manager to join the team in this high-growth business at Amazon. The successful candidate will support marketing across a diverse range of existing devices and exciting new Amazon devices. The successful candidate will have the ability to manage multiple milestones and shifting requirements in a fluid, fast-moving environment—while keeping senior stakeholders updated on your progress. The position is based in Seattle, covering the North America region.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

The Amazon Transportation Partner Experience (TPX) Events Team is seeking a seasoned Event Program Manager to oversee our portfolio of event technology solutions spanning our global event suite. The ideal candidate is an incredibly strong program manager, able to manage multiple concurrent programs at once with competing deliverables, deadlines, and audiences. Your responsibility as the event lead will include working with business teams to identify event goals and necessary features, designing the registration and event app user experience in partnership with our suite of 3P providers, creating robust workback schedules for event builds and managing all stakeholders responsible for delivering against those timelines, running testing of tech solutions and troubleshooting issues, and working with agency partners to create and deliver onsite registration and event scanning solutions. The ideal candidate has experience leading complex and matrixed projects and has a track record of managing against tight timelines and juggling multiple programs simultaneously. This person should be detail oriented, highly organized, and have excellent interpersonal and written communication skills.Key job responsibilities* Responsible for program management of full suite of event registration, event app, and digital platforms, from selection of vendors, through onboarding, build of sites/apps, and launch and execution of programs* Acts as the primary planning, communications, and logistics contact for event technology and reporting, and continually test, measure, and evolve event technology performance. * Lead onboarding, integration, and execution of event technology portfolio inclusive of event registration platform(s), event app, housing management software and more. * Work cross-functionally with event teams to identify, scale, produce, and execute event technology solutions, including managing full-time and vendor / contractor resources.* Manage suite of internal and external stakeholders to build seamless attendee technology experiences.* Build workback timelines across relevant event workstreams, identifying dependencies and defining key milestones. Must excel at looking around corners to identify roadblocks and mitigating risks* Partner with event managers and event communications lead to build and implement a cohesive event communication plan and ensure seamless deployment through event websites and apps.* Provide detailed status updates to core event production teams on a weekly basis* Responsible for reporting on event metrics related to attendee registration and communications.* Play an on-site event role, ensuring our 3P event tech partners have a single POC to work through any escalations, staffing issues or customer service problems* Research, evaluate, and RFP new technologies and technology vendors where required.About the teamHave you seen the any of the Amazon trucks or delivery vehicles driving on the highways or around your neighborhood? Did you know those drivers actually work for small business owners that partner with Amazon to deliver packages?The Transportation Partner Experience team builds innovative and engaging community-focused products for external Amazon partners like Freight Partners and Delivery Service Partner (DSPs). Small businesses are critical to many aspects of Amazon’s ecosystem and the TPX team helps these partners be successful by fostering community connections, accelerating learning opportunities, and providing customer feedback mechanisms on program and product initiatives and updates.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Delivering cross functional/org technical projects ...

Are you a passionate customer advocate who is energized by working with diverse, cross-functional teams? The Advertising Support Products & Services (SP&S) team provides a world-class Help experience and contact center support to the global Selling Partners, Brands, and Authors who use Amazon Demand Side Platform (ADSP), Sponsored Advertising products. We are looking for a Senior Program Manager to envision and develop a comprehensive onboarding experience for new users to ADSP. The Sr. PM will ensure that Advertisers, e.g. agencies and traders, are equipped with the knowledge, resources, and support they need to confidently create successful self-service Display, Video, and Audio campaigns. They will work with help content developers to create and evolve an intuitive onboarding guide for new users. They will also work support operations teams to ensure support specialists provide expert onboarding support, for Advertisers who prefer to talk to a human. The Sr. PgM ADSP Onboarding will ensure a seamless onboarding experience for new ADSP users, resulting in successful campaigns, and increased investment from advertisers. Key job responsibilities• Create a comprehensive vision and strategy to help new users onboard to ADSP spanning help content (i.e. self-service), and human-assisted support, when the advertiser prefers.• Drive strategy across product, platform tech, support content, and operations leaders. Influence prioritization to deliver results.• Set strategic senior level goals measuring the effectiveness of our onboarding experience at helping advertisers successfully launch campaigns. • Work with business intelligence and data science teams to effectively measure the impact of effective onboarding on the business. • Create, maintain and disseminate project information in the appropriate format and at the appropriate cadence to stakeholders and senior management. Build reporting mechanisms. • Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Advertiser needs and using data and technology to anticipate and exceed them.• Create self-sustaining processes that allow you to scale and focus on high value activities. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years experience in programmatic advertising ...

At Amazon, we hire the world's brightest people and offer them an environment where they can relentlessly innovate for our customers. Do you enjoy a high-stakes, fast-paced environment where you can help accelerate our customers achieving their strategic objectives by working with our AWS senior executives?The AWS Executive Sponsorships Program (ESP) team is seeking an exceptionally motivated, customer-obsessed Senior Program Manager with experience developing and executing programs. The AWS ESP demonstrates AWS commitment to our most strategic customers by pairing them with AWS leaders in a 1:1 peer-to-peer relationship with the goal of driving the customer’s success and cloud adoption. The program helps create and cultivate long-term relationships with our customers to drive collaboration opportunities to think big together, enhance our customers’ ability to achieve their business objectives and innovations with AWS, and cultivate overall trust and advocacy within both AWS and the customer’s organizations.We are looking for an expert Senior Program Manager to continuously improve our program engagement with sponsors, account teams, and stakeholders; mature our ability track executive engagement and glean insights from these activities; and evolve how we approach sponsor-onboarding, matching, and training, so we can continue to scale the program to benefit our customers.Key job responsibilitiesDevelop and execute a program strategy that is aimed at fostering relationships with executive customers, targeting greenfield accounts. Conduct routine and informal follow up with customers/sponsors matches to ensure they are meeting customer and program expectations.Identify and qualify the right strategic customers to include into the program that align with key business initiatives.Maintain program materials, documentation, and knowledge repositories to ensure information is up-to-date and easily accessible. Coordinate and distribute routine program communications, status reports, and other administrative materials to stakeholders.Constantly solicit feedback from our stakeholders throughout the lifecycle of the relationship in friction-free ways.Generate and mine program insights that will inform business decisions and program evolution and most importantly elevate the value we bring to customers.Leverage tools to advance efficiencies, standardize workflows, and to reduce the manual processes for data collection.Execute on project management fundamentals (e.g., business case development, risk management, schedule management) and have an ability to work independently under time constraints. Be comfortable briefing leadership (both verbally and written), even when you have bad news.Proven record taking on end-to-end ambiguous problems and successfully delivering results in a fast-paced and dynamic environment.Enjoy experimenting on ideas, measuring the results, improving on what works, discarding what doesn't, and learning from both. A day in the lifeAs an AWS Executive Sponsorships Program Sr Program Manager, you will communicate across account, product, and executive teams to identify and match executive relationships that will drive long-term value for our customers and AWS. You are the primary escalation point for account managers, providing advice on determining program fit, qualifying requests, and handling exceptions.This role is critical for maintaining the smooth day-to-day operation of our program. You will be an organizational expert, optimizing documentation, reports, and repositories to ensure they are polished, current, and ready for stakeholders. You will also advocate for the program, soliciting feedback to uncover insights that can evolve our business, increase customer value, and drive continuous improvement. In this capacity, you will support the team by crafting clear executive communications, developing processes to leverage lessons learned, and serving as an authority to help maximize the program.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with non-tech teams ...

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?Our mission in Buyer Risk Prevention (BRP) is to make Amazon.com the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Key job responsibilitiesAs a Sr. Program Manager in BRP, you will be responsible for creating and managing roadmaps for building new solutions to prevent and mitigate fraud across the globe, and to support new and existing payment programs. You will be work with businesses to understand requirements, work actively with Technology, Machine learning and Operations teams, make appropriate tradeoffs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development, business and operations teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.You will be responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with business teams and within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.The role requires a seasoned individual who has excellent experience as a Sr. Program Manager and comes from a similar fraud management domain.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 3+ years of working cross functionally with tech and non-tech teams experience ...

Amazon Design Excellence (ADX), an internal team aiming to elevate the impact of design at Amazon and our reputation as a top destination for design talent, is seeking a talented, creative, and experienced Sr. Program Manager to join our exciting team working to help create thriving conditions for design and creative excellence at Amazon. We are an innovative, cross-organization, customer-obsessed team, empowering groups and individuals across Amazon to strengthen, connect, and evolve Amazon to be the best home for design and creative professionals on the planet.We are seeking a creative, strategic, and self-directed Sr. Program Manager to help define, create, and launch a framework for large events and activities to enhance and extend our flagship annual design conference, Conflux, and drive a rhythm of activity throughout the year. Your passion for design and ability to craft memorable moments will connect, inspire, and empower our creative community around the globe. You will work across Amazon and the industry to identify inspirational speakers, develop educational workshops and curate engaging events to foster a healthy design community. If energizing and connecting a vast array of creatives striving to change the world through creative problem solving and customer obsession sounds like a fun challenge, please apply!This role will be based in Seattle, WA. Relocation to Seattle is offered within the US. Key job responsibilities- Drive vision, roadmap and delivery of creative events: internal conferences, summits, speaker events, workshops, and programs- Oversee the end-to-end planning, coordination, and execution of creative events – summits, speaker events, workshops, and programs- Manage logistics, scheduling, vendor relationships, and seamless delivery- Collaborate with internal stakeholders to identify team needs, interests, and opportunities, developing programs that support skill development, creativity, and innovation- Recruit, train, and manage volunteers to support event execution - Manage event budgets and ensure all programs are cost-effective while maintaining a high standard of execution. - Own sourcing and negotiations with vendors.- Define, collect, and report on key program metrics to measure success and guide year over year improvements - Develop communication strategies to promote events- Stay current with industry trends in creative programming, events, and learning experiences. Incorporate new ideas and approaches into the planning and execution of internal events.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of event management experience ...

Outbound Communications is seeking a Sr. Program Manager to support the business and marketing team. The Outbound team oversees established and new communication channels including email, push, SMS, and WhatsApp. Outbound Communications is responsible for the transmission of messages to all of Amazon's customers and deliver over 350 million messages a day. Our goal is to delight Amazon customers worldwide with inspiring content and help them fulfill their shopping missions. We do this by driving awareness and discovery of Amazon’s products and services. We meet customers at their preferred communication channel(s) with the most relevant content, at the right time and frequency. This role is highly autonomous and visible, and you have proven ability to influence stakeholders and partners to achieve goals, can work effectively with cross-functional teams and communicate strongly with leaders.In close partnership with Marketing, Product, and Engineering teams, you will lead and execute four key customer experience initiatives to help raise the bar of our outbound communications. These include 1) global channel governance and what meets the bar to send to a customer's inbox or phone, 2) Outbound Bar Raising program, re-inventing the program, structure, and training for everyone within this program, 3) design and template global rollouts, and 4) automated program global rollouts. Key job responsibilities1) Global channel governance - redesign and oversee approvals and exceptions, work with tech and product to streamline process and work with partner teams to improve communications. 2) Outbound Bar Raising program - analyze, re-design, and launch a new OBR program globally. OBRs are the final check before a send reaches a customer, making it a critical last check. 3) UX template global rollouts - we are always seeking to improve the CX of our communications and will broadly launch successful new designs when proved successful4) Automated program global launches - as we test new programs, successful programs will be automated and launched internationally. This person will be responsible for overseeing the rollouts, working closely with product, tech, and local teams. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Selling Partner Services (SPS) team operates the business, technology and seller services that make Amazon the best place on Earth for 3rd party sellers to start and grow a global business. Today, the vast majority of those sellers choose to do so trusting Fulfillment by Amazon (FBA) to fully manage their selection from the factory floor to the customer door, allowing sellers to leverage the power of Amazon’s global fulfillment network. Our mission in WW Fulfillment by Amazon is to enable the long-term success of our sellers by building best-in-class processes and tools that make FBA the simplest, most reliable and profitable channel for our sellers. Our store has enabled sellers of all sizes and origins to compete in an evolving global market, and today WW sellers serve tens of millions of items to customers globally.The success of WW FBA is synonymous with that of our sellers, and the WW FBA Seller Insights and Planning (SI&P) team is on a mission to help ensure that success. SI&P leads the WW effort to deeply understand our sellers through data, analysis, voice of seller insights and direct seller engagement. The results are identification of opportunities to help our sellers grow and thrive on Amazon, which become WW programs led by the team in partnership with FBA business, product, science and engineering teams around the world.The team is seeking an experienced Senior Program Management leader to lead this effort for one or more regions (e.g., North America, EU5, Japan, Emerging Markets). This leader will be responsible for driving deep assessments at the segment level, identifying opportunities within key segments, working with partner teams to develop known and novel approaches to improve performance, and executing programs which make measurable impacts on seller growth. If you are passionate about working with WW teams, building strategic programs to drive growth, using data to drive insights, and creating long-term value for sellers, this may be the role for you!Key job responsibilities- Drive the development and evolution of the seller insights framework using data from across the FBA business- Track performance trends for insights and opportunities- Partner with Science, Product, Finance and Economics teams to drive scalable recommendations, tools and services which result in seller growth- Assess the impact of the ongoing programs which provide growth opportunities for sellers- Manage the execution of WW programs in partnership with WW stakeholders, including setting, tracking and achieving ambitious targets- Report performance via ongoing FBA mechanisms (WBR, MBR, OP1, etc.), provide key program updates for leadership visibility and input- Communicate effectively, both written and verbal, with audiences of all levels and geographies- Continuously raise the bar on the quality of written communications across emails, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investmentsAbout the teamThe success of WW FBA is synonymous with that of our sellers, and the WW FBA Seller Insights and Planning (SI&P) team is on a mission to help ensure that success. SI&P leads the WW effort to deeply understand our sellers through data, analysis, voice of seller insights and direct seller engagement. The results are identification of opportunities to help our sellers grow and thrive on Amazon, which become WW programs led by the team in partnership with FBA business, product, science and engineering teams around the world.BASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

The Amazon Autos Concessions Sr PgM will define how we care for our customers as they make one of the largest purchases of their lifetime.We are looking for a Customer obsessed and data driven thought leader to own our concessions strategy and implementation.This individual will drive innovation with direct Customer impact – this could include creating troubleshooting paths across diverse stakeholder sets, building mechanisms that leverage contacts and escalations to inform Product strategy, and writing the policies which guide our CS population to improve the Customer experience. They will work closely with multiple partners across our product and partner teams, service partners and Customer Service operational teams.The ideal candidate will be highly confident with data with an analytical mindset. They will deep dive into new and complex problems to identify root causes and partner on corrective actions. They will be comfortable in a fast-moving environment, and confidently able to shift gears from driving process changes and tech product improvements to optimizing multiple systems. They will be Customer-obsessed and able to combine Customer anecdotes with data to drive the right improvements. They should have strong influencing skills, able to drive large scale changes across multiple teams and engaging leaders at all levels. Key job responsibilitiesWe're a small team, so expect to wear many hats in our fast-paced launch environment!Your initial task will be to run and optimize our Concessions framework. You will work closely with Dealer Account Management, Dealer Operations, CS Tech, and CS Operations to iterate on policies, escalation paths and tools that provide a scalable, consistent experience. You will propose program KPIs, create controllership mechanisms to ensure policy compliance, and provide regular reporting against goals.In parallel, you will work with partner teams to identify the root cause defects and corrective actions, create mechanisms that drive accountability across the Autos shopping and pickup experience, and manage those to completion.Your KPIs will be KPU, KPD, SLAs, and policy definition. About the teamAmazon Autos is building a new customer experience which enables shopper to complete their entire vehicle discovery and purchase journey in Amazon’s online store, providing better convenience and selection than the traditional car shopping process.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- 5+ years of experience in Customer Service, Support or Customer Success- 5+ years of experience driving improvements cross functionally with Product, Tech, and Operations.- Experience in defining concessions programs in Customer Service, with measurable results. ...

Job summaryThe Global Vendor Management (GVM) team was created to accelerate the growth and the profitability of strategic vendors across all of the Amazon marketplaces. Our team creates solutions to drive a better customer and vendor experience, and enable improved selection and value propositions worldwide. Amazon is looking for a smart, enthusiastic, hard-working, and customer focused candidate to join the Global Vendor Management team as a Sr. Program Manager- Supply chain. We are seeking a customer-obsessed individual with vendor management skills to build collaborative relationships with both vendors and vendor management teams across worldwide Amazon Retail (US, Canada, Europe, Japan and India websites). Your work will directly impact how we evolve and grow our global business. The role requires working with internal and external business teams to develop solutions that optimize our inbound supply chain network by improving the cost structure, service levels, vendor lead times and quality of the program. The position will be responsible for designing solutions; developing business cases and managing projects from design to production. Responsibilities include working collaboratively with internal teams and suppliers to identify best in class inbound supply chain network. You will map the physical and data flows and develop and deliver a roadmap of initiatives necessary to achieve the ideal state in existing and new marketplaces including vendor education. You will also be responsible for prioritizing/delivering initiatives that will reduce lead times and costs across the end to end supply chain with global vendor partners. You will identify areas for improvements and develop metrics to monitor inbound transportation performance. Ability to create models/ tools for profitability-analysis to measure and improve the cost structure by product group and program is a must. You will lead focused and strategically critical projects across the globe in all areas of the business as required to support Global Supply Chain Operations. You will diagnose Amazon processes, recognize supplier needs to be efficient, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. Considerable judgment is necessary because you will be motivating others to meet the challenges of an extremely deadline-driven environment where explosive growth is occurring while achieving impeccable quality. Key job responsibilitiesWork closely with the Tier 1 vendors supply chain and distribution team to drive down the mutual cost to serve.Work with senior supply chain leadership at Amazon and vendor to drive supply chain improvements.Collaborate with internal retail, supply chain and operations team to drive results.A day in the lifeBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end product safety solutions by onboarding, managing, auditing labs and working with multiple stakeholders internally and externally to scale this area. Think of this role as a non-technical “solution architect” where you will be given the autonomy to develop a strategy and build effective mechanisms to scale policy compliance About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The AWS Threat Research Team is responsible for publishing a rich source of AWS home-grown threat intelligence for AWS services and customers. We are looking for talented, creative and passionate Software Development Engineers to help us build, launch, and grow our threat intelligence services.There is a strong security focus to our team’s charter. Our software enables our security engineers to research threats in innovative ways, aggregate data from internal and external sources, and uses this information to deliver services that protect applications on AWS. Come work with our great team of engineers and be involved in building systems that leverage the scale AWS in the security domain. As a part of this role, you will:* Learn how our products work today, and where we want to take them in the future* Design and implement new features from specification to final test and automation* Write a lot of high-quality code and mentor other engineers in the same* Act as a technical lead, influencing other engineers’ designs and coding deliverables* Work in an agile development environment, where the backlog gets prioritized frequently* Have fun in a challenging but rewarding environmentWe believe that a diverse group of people with different backgrounds and experiences are essential to invention and we therefore do all we can to attract and nurture diversity in our team. As an Amazonian you will learn from and collaborate with talented colleagues across the globe. If this sounds like the opportunity for you, come build with us!About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.EEO/AccommodationsAWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon does not discriminate on the basis of race, national origin, identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Are you passionate about security, compliance and risk management? Do you have experience with global cybersecurity standards and regulations? Have you performed security-compliance assessments of large enterprises? Do you see cybersecurity as a business enabler? If you answered YES to these questions and enjoy working in a rapidly changing environment which is as challenging as it is rewarding, this position may be for you.Amazon Buy with Prime and Multi-Channel Fulfillment organizations are looking for a highly motivated and experienced security specialist ready to partner across Amazon tech and security groups to assess and secure our services and data.This security specialist will drive programs focused on providing multiple cross-cutting capabilities such as security at launch, compliance at launch, remediation support, and risk management. This is a hands-on role that will take ownership of security assessments, risk analysis and remediation processes, and help drive the evolution of future strategy and operations. You will collaborate closely with internal security teams, development teams, program managers, and other partners across Amazon to continually refine how we reduce risk and delight our customers.You will act as a key member of the team responsible for ensuring security is embedded early into Amazon dev-teams including performing security-compliance assessments, working with tech teams on practical and scalable remediation, raising security awareness, mentoring your peers, and enabling security by design. You will work independently and navigate through ambiguity when program strategy is not defined, and deliver results. You will also be able to earn trust to establish credibility and maintain strong working relationships with all peers and stakeholders (Security, Legal, Business Development, Internal Audit, Fraud, Physical Security, Developer Community, etc.).We operate in a hyper-growth environment where priorities shift quickly, so a passion and discipline around security and delivery is critical. You will tackle challenging situations every day and, given the size of this initiative, you will collaborate with various levels across Buy with Prime, Multi-Channel Fulfillment, AWS and other Amazon orgs.This is a role within a team that prioritizes a strong work-life balance, mental and physical health, and that will support you and help you grow further as a seasoned security professional.Key job responsibilities- INTERNAL SECURITY ASSESSMENTS: Lead thorough security assessments of internal services to identify vulnerabilities, risks, and compliance issues, become an expert in service architectures, threat models, implemented controls, and gaps in controls.- REMEDIATION PRIORITIZATION AND TRACKING: Guide the development teams to develop innovative solutions to complex technical challenges at Amazon-scale, prioritize remediation tasks based on risk level and impact.- ASSIST COMPLIANCE CERTIFICATION EFFORTS: Gauge control readiness through assessments, recommending appropriate remediations and establishing considerations for applying security, privacy, and compliance controls in a complex cloud environment.- DISCOVER AND COMMUNICATE RISK: Identify process improvement opportunities and high risk areas to inform the business owners and leaders through clear communication, effective writing and earning trust with all stakeholders.- BE A SECURITY SUBJECT MATTER EXPERT: Educate, raise awareness, and drive priority on threats, attacks, vulnerabilities and countermeasures. Mentor and develop peers, influence product roadmaps, and serve as the cybersecurity domain SME for partner teams.- LEARN AND BE CURIOUS: Develop broad domain and deep technical knowledge in AWS and Amazon 3PL business solutions including the operational processes and controls in place that support internal security and compliance programs.A day in the lifeA Security Specialist on our team will often find themselves:- Owning and driving large-scale programs at Amazon-scale- Conversing with our service teams about architecture, security, and compliance- Force multiplying the assessment of our services and features against a control framework- Driving and assisting with projects to improve our team and our business- Mentoring peers and raising security awarenessBASIC QUALIFICATIONS- 8+ years of IT, risk & assurance and cybersecurity experience.- 5+ years of working directly with engineering teams as a security-professional experience.- 5+ years of experience in security-compliance consulting or advisory work in support of a highly technical and global environment- Have a deep understanding of cybersecurity concepts, industry regulatory standards, and pragmatic enterprise best practices.- Bachelor’s Degree in Computer Science, Technical Auditing, Information Systems Management, Cyber Security, or other related fields - Basic understanding of cloud and enterprise security controls like identity and access management, encryption, audit logging and monitoring, backup and recovery, supply chain security, etc. ...