Seattle

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Sr Manager, S&OP and Capacity Planning to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! Amazon Pharmacy’s Supply Chain Manager will deliver the best operating, lowest cost infrastructure. In this role, you will plan, coordinate and manage operations forecasting and capacity planning.#everydaybetterKey job responsibilities• Directly own Pharmacy Ops forecasting; act as the primary role to escalate supply/capacity constraints and involve cross functional teams to secure long term solution.• Work with the assigned functional leaders to track and coordinate all program deliverables, highlighting key program risks and putting plans in place to mitigate those risks, providing regular reports/updates on program status. This includes identification and mitigation of long-term supply chain risks presented by new designs.• Be able to foresee the risks and come up with solid and manageable buy ahead plan.• Develop a risk buy plan to ensure on-time delivery and eliminate the excess and obsolete impact.• Perform regular supply and demand analysis for critical materials with 2nd tiers.• Active engagement in process improvements to continually increase efficiency and effectiveness of product development and supply chain processes.• Partnering with internal and external stakeholders to lead mid- to long-term inventory management and operational improvement strategies across the Supply Chain• Developing and/or improving inventory management strategies for our network to ensure the right placement of ASINs and the success of new launches• Ongoing analytics and analysis to insure accurate lead time, safety stock, review cycle, order methods, min/max points, and usage.• Create reports and analyze new platform arrivals, identify and address gaps in coverage.• Execute rebalancing through transfers between locations and purchasing.• Lead capacity planning and modeling for Pharmacy Operations.• Lead a team of direct reports. Responsible for the overall direction, coordination, and evaluation of team. • Build and influence future roadmap (strategy, tooling, etc)BASIC QUALIFICATIONS- 3+ year’s working experience working in supply chain or inventory planning- Completed bachelors degree in Business, Economics, Logistics, Mathematics or similar field- Excellent analytical skills- Prior experience with negotiations and logistics procurement- Advanced computer proficiency in Excel ...

Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We need people who want to join an ambitious program that continues to push the state of the art and impacts the daily lives of our customers. At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need extraordinarily talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join our Retail Program Management Team. The Team: How often have you had an opportunity to be a member of a team creating a unique customer experience? You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong team, and a fast-paced environment. These will require a willingness to dive into the details, solve problems as they arise, leverage high judgment and gut instinct, look around corners, and always obsess over customers. Everyone on the team wears different hats, and ownership of the customer experience is key.The Role: You are someone who is willing to roll up your sleeves. The pay-off is high ownership, an ability to deliver results, an awesome variety in what we work on at any one time and the ability to grow in role. You love diving deep and using data to identify opportunities and guide improvements. You will interact closely with the operations team and identify/manage critical projects that create new customer experiences, improve productivity, increase capacity, and drive efficiency improvements. Overall, you will focus on operational innovation and excellence.Note - Per Amazon’s return to office update, beginning January 2nd, 2025, employees will be expected to work 5 days a week out of the office.Key job responsibilitiesThe Senior Retail Program Manager is the single threaded owner of complex customer facing instore programs (ex: Online Returns, Made to Order Kitchen, Espresso). You will create and iterate on the vision for the customer and associate experience in partnership with cross-functional experts, and work backwards from that vision. A Retail PM owns the P&L for their program, working with cross-functional teams on the various inputs (e.g. machine costs from Procurement, labor costs from Planning, and Volume from Category Managers), to drive informed decisions on a program’s short-term and long-term path to profitability. They are responsible for creating the process flow and ensuring functional team SOP development to sustainably operate a program. They own the sequencing of initiatives within their program to ensure successful field adoption and design the right sized implementation plan (SOPs, Comms, Standard Work Integration) in partnership with communications and L&D. Retail Program Managers work cross-functionally to build, test, launch, and iterate. As program owners, they will work with functional owners to oversee unresolved issues, make key program decisions and escalate to ensure consistent program performance and customer experience. In addition to defect resolution the PM will manage newly identified initiatives and process improvement driven by cross-functional teams through a future facing roadmap for the program. A day in the life• Develop test plans and defines solutions to solve operational problems and bring new products and services to life in the store • Serve as operations SME in store design, procurement and equipment maintenance planning• Write Operational SOPs, write and maintain program documentation • Develop implementation plans to integrate new processes into existing stores and define ongoing store audit content to ensure operational success • Monitor customer feedback and works cross functionally to resolve program papercuts to improve Associate and Customer experience • Use data to evaluate program performance and identify top and bottom line improvement opportunities • Serve as process SME for technology and product servicing the program, identify opportunities and drive business requirements for future facing technological improvements• Lead weekly cross functional program calls to manage multiple workstreams across the program• Own project management for highly cross functional projects • Regularly report out progress in weekly, monthly and quarterly business review forums BASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years' leading and owning significant projects from concept to deployment- Demonstrated ability to build strong working relationships and work cross-functionally to align to solve shared problems- Experience innovating in a start-up environment- Demonstrated excellence in written, verbal and interpersonal communication, can author an Amazon document- Experience providing metrics inputs to various reporting decks; communicate key performance indicators to stakeholders/Sr. leaders- Experience with advanced data analysis ...

Come work on the Amazon Prime Air Team!Prime Air is seeking a Sr. Product Manager Tech to enable a new shopping experience for drone delivery. You will be responsible for driving critical features from ideation to launch. This will require gaining alignment across multiple cross-organizational stakeholders. As a new mode of transportation for Amazon, you will have the opportunity to have a significant impact on our future customers and business as we scale.Successful candidates will have a strong sense of customer obsession, dive deep, ownership, and a demonstrated track record of driving cross-functional projects. You should be comfortable with a degree of ambiguity and innovating in a new industry on behalf of our customers. This role will be focused on driving top-line conversion across our US sites. It will be critical to work backward from the customer, establish mechanisms to collect data and/or anecdotes, and define direction to optimize the shopping funnel. For this role, you will work closely with engineering, product management, UX design, legal and finance. You will be required to work through trade-offs and prioritization conversations with tech stakeholders to drive the right long-term strategic vision for the program and customers.Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.Key job responsibilitiesKey job responsibilities- Launch net-new shopping experiences for drone delivery customers- Establish mechanisms to better understand our customers, what’s working well, and pain-points within the CX.- Own the roadmap strategy/definition based on customer insights and prioritize features/enhancements based on customer and business impact.- Work cross-functionally with internal stakeholders and key external partner teams to drive buy-in and influence roadmaps.- Work with the Regulatory, Legal and Public Policy teams to make key customizations to meet requirements from international governing bodies.- Identify opportunities to scale initiatives and/or drive optimizations across our future international launches.A day in the lifeThe successful candidate will be input focused and will have isolated and correlated inputs to achieve impactful outputs, built closed loop processes and measures to ensure adoption of products and processes so that improvements are realized. S/he will also have proven ability to assess situations and guide teams toward both short-term and longer-term systemic changes. The ideal candidate will possess an analytic, statistical and optimization background to enable strategic planning and strategic service initiatives planning. In this role you will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

As a Senior Principal Scientist in Amazon Customer Service (ACS), you will have deep subject matter expertise in large language models and generative AI across various modalities. You will work with multiple teams of scientists and engineers to translate business and functional requirements into concrete deliverables. More specifically, you will provide thought leadership and lead strategic efforts across ACS including technology investment recommendations and decisions, designing an innovate scientific roadmap that will impact multiple touchpoints across Amazon.Key job responsibilities• Use statistical and machine learning techniques to create scalable risk management and support systems. • Proficiency in programming for algorithm and code reviews.• Analyze and understand large amounts of Amazon’s historical business data for specific instances of risk or broader risk trends.• Design, development and evaluation of highly innovative models for risk management.• Work closely with teams of scientists and software engineers to drive real-time model implementations and new feature creations.• Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.• Research and implement novel machine learning and statistical approaches.About the teamACS support core customer segments in Stores, Digital, Devices, Video, Music, Amazon Business and finally driver and delivery support. The Sr. Principal Scientist will be a technical leader to a large group of scientists globally. They will be a thought leader, who will help to shape the next innovation in forecasting and demand planning across Amazon having visibility at the S-Team level.BASIC QUALIFICATIONS• A MS in Computer Science, Machine Learning, Statistics, Operations Research or in a highly quantitative field• 10 years of hands-on experience in predictive modeling and large data analysis• Expertise in Machine Learning as applied to large-scale generative models• Strong ML breadth and depth• Strong skills with SQL• Strong skills with Spark/Python/Perl (or similar)• Communication and data presentation skill • Strong problem solving ability ...

Want to build the software that fundamentally changes how Amazon develops products? Does the intersection of retail and technology excite you? Looking to experiment with Gen AI solutions? Let's chat!The product: We are building a product lifecycle management solution - Private Brands Central - for worldwide Amazon Private Brands. The goal of this platform is to reduce time to market and enhance productivity by rethinking retail development and product management norms. How might we 10x throughput or entirely automate retail tasks with Gen AI are day-to-day challenges this team works on.The team: Amazon Private Brands (APB) is a highly visible global business. We aspire to make every day better with the most trusted products on the planet. We hold a high bar while challenging the status quo and know how to laugh at ourselves.The role: We are looking for a passionate Sr. Product Manager - Technical to own and drive products within PBC. You will work with stakeholders across global marketplaces in Hardlines, Softlines, and Consumables to define requirements and gain alignment to deliver a seamless product experience for your modules. You will set the vision and build solutions from scratch. This is a unique role that offers the opportunity to build something new, work across strategic businesses, and interact with global stakeholders. This will be no easy feat as this requires alternating between big picture thinking and obsessing with the details, identifying risks, and being a true product owner.A day in the lifeExperience owning/driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a productExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience managing technical products or online servicesExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Come lead the product direction for software development tools that improve the satisfaction and productivity of all Amazon software teams! As Sr. Product Manager - Tech, you will work with Amazon software builders as customers to define and deliver products (development, CI/CD, operations tools) that streamline the software development process, helping software teams world-wide deliver more software, faster. As a leader in our software tools organization, you will work closely with multiple development teams and our UX team to ensure a delightful development experience.Key job responsibilitiesSpecific responsibilities include:* Collect data and feedback on the individual development process (i.e., rapid develop/test loops before code review)* Own the definition and customer validation of Amazon-wide development tools that improve the software development workflow* Collaborate with development teams to align on tool improvements, priority, and delivery timeline* Work directly with software teams as customers to ensure their successAbout the teamThe Amazon Software Builder Experience (ASBX) organization has a mission of creating the world’s best builder experience across tens of thousands of software engineers, and all Amazon businesses (e.g., AWS, Amazon Stores, etc.). Our Builder Tools team in ASBX owns the software development tools Amazon software teams use to develop, release, and manage their software. This role is for you if you’re passionate about software development, development tools, and having world-wide impact across all of Amazon! In addition to delivering results, we also appreciate establishing a work-life-balance, having fun with our co-workers, and supporting an inclusive and collaborative team environment. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of technical product or program management experience- 3+ years of end to end product delivery experience- Experience working with software developers as customers of your products ...

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for all locations we hire for in the United States.The primary role of a Product Manager Technical Products, External Services MBA (PMT-ES MBA) within Amazon Web Services is to assume end-to-end product ownership over one of our technical product offerings. PMT-ES are expected to dive deep into the technology both from a product and customer perspective, working with software engineers and business partners to define, build, launch and grow new technology-driven products and services. These products might be hardware offerings, software or technical services, and customers often include developers, IT departments or enterprise CIOs.We are growing rapidly, and seeking a PMT-ES MBAs with experience building internet scale platforms. We are looking for technical product leaders who will define, own and drive the delivery and adoption of new services, capabilities and user experiences, which enable customers of all sizes to easily and efficiently scale their businesses.If this sounds exciting to you - come build the future with us!Key job responsibilities• Build services that technical end-customers can trust to run their workloads• Engage with customers throughout the entire product lifecycle• Ability to build strong technical product marketing and pricing strategies early on in the customer engagement cycle to drive product awareness• Define and drive creative, detailed product definition of new capabilities• Engage with customers through a variety of channels, to understand their needs and serve as their advocate• Manage prioritization and trade-offs among customer experience, performance and operational load• Work closely with engineering teams and UX to deliver products to marketBASIC QUALIFICATIONS• Currently enrolled in MBA or equivalent Master’s degree program with a graduation conferral date between December 2025 and September 2026• Completed or pursuing a degree in Computer Science, Computer Engineering, Electrical Engineering, or related technical discipline and/or relevant industry experience working within technology teams• 3+ years of relevant professional or military work experience which occurred after completing your undergraduate program and prior to starting your MBA or master's program• Able to discuss a variety of architectures and systems used by their customers• Experience working with external enterprises ...

“It’s All About the Long Term” is one of the key themes in the very first shareholder letter of Amazon (https://s2.q4cdn.com/299287126/files/doc_financials/annual/Shareholderletter97.pdf). Long term thinking and decision making, along with customer obsession, has been in Amazon’s DNA from the very beginning. Customer Forecasting & Valuation owns the primary decision metrics at Amazon, leveraging causal machine-learning models to predict the long-term impact of customer actions and business decisions. These metrics inform an exponentially increasing number of decision makers daily.A Senior PMT owns the vision and manage the lifecycle of GCCP product for variable and fixed marketing optimization and measurement (Marketing GCCP) worldwide. In this role, the product manager’s first responsibility is to be Amazon’s domain expert and the driver of cross-company projects related to enhancing GCCP and the product integrations with marketing systems to enable decisions maximizing long-term free cash flow (LTFCF). GCCP is a critical metric for Amazon, used to inform the optimization and measurement of billions in marketing spend across the company. You will work very closely with senior business and marketing leaders in defining the problem, influence senior and principal technologists to identify the right problems to solve and set a multi-year product vision for direction for a team of talented ML scientists, software development engineers, and data engineers. You will have to strategically balance between serving expanding customer needs and building high performance and sustainable software solutions. You will trade off between serving machine optimization and high-judgment human-driven decisions. In this role, you will be a leader working directly with senior L8+ leaders, establishing new mental models with business executives, guiding end-to-end development from customer requirements through research, development, and operating a WW portfolio of model outputs.Key job responsibilitiesAs a Senior Product Manager Technical, you’ll:- Define long-term strategy by proactively identifying emerging customer needs and looking around corners for business impact opportunities- Set multi-year vision and strategy, inspiring annual plans for a team to execute- Be the customer voice; always work backwards from customers to guide roadmap prioritization decisions.- Guide project, science and engineering managers with trade-offs between customer benefit and complexity.- Own regular business reviews with senior leaders/executives WW.- Drive strategic alignment with senior leaders using data and insights through decision narratives, usage guidance and investment proposals.- Evangelize through training, white papers, and presentations to executivesBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product ...

Are you interested in leading growth initiatives for one of Amazon’s most significant and fastest growing businesses? Selling Partners offer hundreds of millions of unique products and are critical to delivering on our vision of offering the Earth’s largest selection and lowest prices. The Amazon Marketplace enables over 2 million third-party selling partners in eleven marketplaces to list their products for sale to Amazon customers across the world. Within our WW Marketplace business, International Seller Services (ISS) oversees the recruiting and development of Selling Partners for all of our international stores (e.g., UK, Germany, Japan, Middle East). ISS also enables global selling, helping Sellers in one country expand and sell internationally.The Central Analytics and Science team within the ISS org is seeking a dynamic and entrepreneurial Senior Product Manager - Technical to join us as our team’s data and science product leader and help drive the next evolution of our science and analytics platform. If you are passionate about bringing the power of Generative AI to our customers and enjoy leading product innovation through advanced machine learning techniques, Natural Language Processing (NLP) and Large Language Models (LLM) to build products used by Amazon teams and customers, then join our team. Your mission is to simplify and accelerate the data experience for our internal and external customers. You essentially are the quarterback - responsible for the “end-to-end” data and science product development lifecycle, working backwards from the customer to identify problems that need to be solved and partnering across cross functional teams to deliver results.Key job responsibilitiesYou will be the voice of the customer as you identify product opportunities and develop a data and science-based product strategy. You will learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, Business Requirement Documents, and iterating on product decisions with the Data, Science and Technical teams. You will lead multi-functional collaborations across science, engineering, and product to define a problem-solving roadmap and validate various analytical and science approaches using experimentations. You will continuously collaborate with finance and product managers, engineers, designers, and business stakeholders to deliver analytics and science solutions to our customers and scale their successes globally. You will assess Return-on-Investment of competing solutions, prioritize what is right for our customers, make feature trade-off decisions, and drive alignment from a diverse set of stakeholders. The role requires a detailed understanding of and ability to balance product, technology, and program/stakeholder management. Hence maturity, high judgment, negotiation skills, ability to influence, strong business acumen, analytical skills, and leadership are essential to success in this role.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you interested in defining and re-imagining Amazon's privacy experiences across multiple businesses? If yes, you may have found the perfect role!The central Privacy team at Amazon owns customer choices and controls for businesses across Amazon such as data access and data deletion requests. We are looking for an experienced product leader to own the company-wide roadmap for improving automation around data governance and drive consolidation strategies across multiple tools and services to streamline the builder experience.Your responsibilities will include:Product strategy and direction: Continually assess the needs of our customers and partners in defining and evolving the product and business strategy.Roadmap Planning: Deliver innovative new features, usability and product performance in a consistent cadence of releases. Be the internal and external authority and advocate for your program.Ensure consistent execution of product lifecycle processes from concept to launch, driving value-based prioritization of product development initiatives.Requirements Definition: Develop comprehensive product plans incorporating customer needs, defining the competitive arena, and establishing the objectives, strategies, and actions required to achieve business goals. Produce high-quality requirements docs and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.Work with tech teams in your organization and others to craft business requirement documents and align on solutionsThe successful candidate will be able to think through business and technical integration challenges and drive product strategies and features to solve for them. A demonstrated ability to think strategically and analytically about business and product, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus is critical to this role.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 5+ years of end to end product delivery experience ...

Are you an experienced Senior Product Manager who wants to drive innovation and growth for an $XB business with global reach? Do you want to lead initiatives that will have a significant impact to Amazon’s bottom line? The Amazon Currency Converter for Sellers business is looking for a Senior Product Manager (Tech) with cross-border fx experience to drive expansions in emerging markets for our existing suite of products. In this role, you will identify and develop innovative solutions to expand ACCS to support new currencies and geographies. The Senior Product Manager, ACCS will have the chance to build products focused on global expansion, innovation, and user acquisition for a profitable and strategically critical program for Amazon. The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing Amazon marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more Amazon marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel. The ideal candidate will bring the following to the position: a) strong product and business management skills including the creation of product and business strategy; b) strong and clear verbal and written communication skills to articulate your vision and influence others c) ability to dive into technical details and problem solve with the engineering team; d) ability to engage with internal and external partners to identify and pursue new business opportunities. Furthermore, the ideal candidate will have successful personal attributes including creativity, leadership, and the ability to influence outcomes both internally and externally. This opportunity requires excellent problem-solving and communication skills. The ideal candidate is entrepreneurial, self-sufficient and results-oriented. Key job responsibilities As the Senior Product Manager, ACCS, your key responsibilities will be to grow and expand the business by: - Lead the product lifecycle, developing and executing “think big” strategies to unblock expansion challenges in new geographies via new tech - Leading initiatives to launch new capabilities, remove obstacles, onboard new partners and integrate with other businesses across Amazon. - Working cross-functionally with other Amazon business teams to develop and execute products and programs that align to team and cross-company goals. A day in the lifeEvery day will be different, but you can expect to: Partner with global business, legal, tax, and finance teams as well as our external partners to define and build simple solutions that solve complex regulatory challenges in emerging markets Work on initiatives that unlock strategic growth opportunities for Amazon and our global selling communityContribute to 1 year and 3 year business and technical plansAbout the teamThe mission of Amazon Currency Converter is to enable customers and sellers to pay and get paid in their preferred currency, and method. We value hire and develop, leading with empathy, and a world class sense of humor.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

As Product Manager Technical - External Services , you will to assume end-to-end product ownership over Amazon's Web Service offerings. You are expected to dive deep into the technology both from a product and customer perspective, working with software engineers and business partners to define, build, launch and grow new technology-driven products and services. These products are hardware offerings, software or technical services, and customers often include developers, IT departments or enterprise CIOs.Amazon Application Recovery Controller is seeking a PMT-ES with experience building resilience systems in the cloud. We are looking for technical product leaders who will define, own and drive the delivery and adoption of new services, capabilities and user experiences for Amazon Application Recovery Controller, which enable customers of all sizes to meet their resilience objectives in the cloud. If this sounds exciting to you - come build the future with us.Key job responsibilities• Build services that technical end-customers can trust to run their workloads• Engage with customers throughout the entire product lifecycle• Ability to build strong technical product marketing and pricing strategies early on in the customer engagement cycle to drive product awareness• Define and drive creative, detailed product definition of new capabilities• Engage with customers through a variety of channels, to understand their needs and serve as their advocate• Manage prioritization and trade-offs among customer experience, performance and operational load• Work closely with engineering teams and UX to deliver products to marketBASIC QUALIFICATIONS- 5+ years of technical product management with internet business experience- 5+ years of working as a Technical Product Manager experience- 3+ years of technical (software development, network development, IT, other related) experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world.The Customer Engagement Technology (CET) organization powers CS by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automation solutions to our customers. If the customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate facing products powered through human centered design.Our team is looking for a talented and experienced Senior Product Manager Technical to work across CET Technical Development, Operations, UX Design, CS Business Verticals (e.g. Digital Devices, Shipping and Delivery Services) and other Amazon teams to improve customer and associate product experiences. Specifically, you will be continuously re-thinking and innovating Amazon’s Customer Service experiences, identifying and prioritizing use cases, designing elegant and effective customer journeys, and optimizing the seamless integration with text and voice bot solutions and real-time language translations.A successful candidate should thrive in a highly collaborative, ambiguous, creative, and fast-paced environment with a proven track record in taking on end-to-end ownership and successfully delivering results.Key job responsibilities- A successful candidate will be an effective communicator and has demonstrated the ability to earn the confidence of stakeholders across a cross-functional team.- Candidate should be customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams.- Ideal candidate should have a strong bias toward data-driven decision making, and an innate ability to comprehend how metrics relate to business problems and with each other.- Successful candidate will be willing to experiment, fail fast, learn and iterate to improve. You will also be responsible to recognize and account for the implications of your work to frontline operations.- Responsibilities will also include measuring and analyzing existing products for opportunities to innovate and improve.A day in the lifeBenefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Build your future creating the home of the future! Everything we do is focused on making the lives of our customers easier through products they couldn’t have imagined - and now can’t live without. We’re seeking a passionate and collaborative technical Product Manager to join our Certification and Developer Experience Team. Our charter is to help developers grow successful businesses with Alexa, delivering high quality devices to give customers confidence in their certified purchases. We are looking for a seasoned, data savvy, product manager to drive our 3P partner quality product strategy. You will own developing scalable product solutions to support partners in understanding the customer experience their devices are delivering with Alexa and will support them in making improvements. You have strong communication skills both written and verbal. You excel in stakeholder management and earning trust across all levels and teams. You are able to put on a developer hat and understand their pain-points, able to work together with them to deliver flawless experiences for our shared customers. Key job responsibilities•Own defining the 3p Partner Quality strategy and product roadmap •Deliver PRFAQs, BRDs and working backwards documents to align teams on strategy and deliver • Lead the vision, definition, and delivery of SH Partner Quality, to deliver best in class CX, customer loyalty, engagement and revenue growth.• Collaborate closely with cross-functional teams, including engineering, marketing, legal, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.• Constantly make ruthless roadmap prioritization decisions. Anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.• Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time.• Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of personalized search experiences, identify areas for improvement, and drive continuous optimization.• Communicate effectively with partners and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and business recommendations to drive alignment and create a buy-in for Partner Quality initiatives.About the teamOur vision is to make every customer an Alexa Smart Home customer. We strive to deliver the best possible end-customer shopping experience for Amazon and offline retail by streamlining the awareness, research, and adoption of devices certified by Amazon. We earn and maintain customer trust by accurately and transparently representing products that work as intended with Alexa. We are a close knit team that enjoys spending time with one another. We all work hard but try not to take ourselves too seriously. We value humor, lightheartedness and fun. We operate as a true team, always ready to lend a helping hand. Our unity is our strength. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon is investing in building a customer centric, world class advertising business. In this role, you will be working on state of the art publisher solutions across Streaming Video, Streaming Audio and Display Advertising. These are nascent, high growth areas, including Amazon’s Alexa platform, Amazon Music, and new acquisitions in Podcasting, where scalable, programmatic Ad publisher solutions are critical to business success.You will be working closely with engineering and science organizations and will own planning and program execution for new products and features to help publishers onboard and forecast their Ad inventory within Amazon Publisher Technology Ad Tech stack. You will work across multiple organizations and develop requirements in the form of high-level epics and roadmaps, as well as detailed user stories for developing different components of the data processing solution. You will partner with science and engineering leaders to build the long-term and short-term roadmap and ensure timely release of products and solutions. You will work closely with scientists and engineers building new systems and solutions, influencing product features and architectural choices that lead to better experiences for media publishers, advertisers and end consumers.Key job responsibilities• Develop strong understanding of Media publisher needs in the area of Live Streaming, Video Streaming, Audio Streaming and Display Advertising, and establish mechanisms to stay abreast of their needs• Establish a vision for the Forecasting product and drive organizational alignment to that vision• Build a coherent roadmap delivering on that vision and accounting for risk/learning• Work with engineering and science teams to plan and execute technical programs, product launches, operational activities, and process improvements• Foster healthy, active cross-team relationships. Use stakeholder input to identify clear priorities and requirements• Understand cross-team and cross-project dependencies. Be able to see around corners to address issues early• Continually raise the bar on deliveries, launches, requirements, operations, process• Derive learning from projects and feature deliveries. Use this information to inform new features and process for core and shared componentsBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

The Furniture category is one of Amazon’s fastest growing businesses and is focused on delivering a world-class customer experience. We are looking for a talented, driven, and highly analytical Sr. Product Manger to own and drive the Direct Fulfillment (DF) aspect of our business. This Sr. Product Manager will work cross-functionally to deliver operational improvements, incremental profitability, and generate growth for the US Hardlines/Furniture Direct Fulfillment business. Direct Fulfillment (Dropship) works with Vendors to enable direct to consumer shipping from a vendor’s warehouse, allowing incremental sales and shipping efficiency for heavy-bulky products. This role will own initiatives to improve the customer and vendor experience around Direct Fulfillment. Key areas of focus include advocating for improved tools and processes to manage vendor volume and speed, creating new business reporting, expanding the DF program, training other Retail members on the benefits of DF, and improving profitability of the fulfillment channel. The candidate will own the full year strategy for Furniture Direct Fulfillment, and also work with Finance and Direct Fulfillment teams to craft the strategy for US Hardlines. Strong candidates will be confident switching from an analytical mindset to influencing stakeholders. They should be able to uncover data-driven opportunities, implement long term, automated solutions, and communicate effectively with high-level leadership and Account Managers alike. The successful candidate must be highly organized, self-starting and possess strong data extraction and analytical capabilities. They must have proven successes in creating growth strategies and must be fearless but thoughtful in their pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Are you excited about building products that help customers scale their services globally? Are you equal parts a problem-solver, and a visionary?Amazon CloudFront is a web service for content delivery and one of the cornerstones of AWS. We bring the Internet closer to end users, speeding up the user experience. CloudFront integrates with other Amazon Web Services to give developers and businesses an easy way to distribute content (webpages, games, movies, live streams, etc.) to end users with low latency and high data transfer speeds. CloudFront Functions and Lambda@Edge, edge compute capabilities, offer customers serverless edge computing environment to implement advanced application logic closer to the viewers delivering better performance, scalability and security.We are looking for an experienced Product Manager to drive the growth of Amazon CloudFront . Your responsibilities will include engaging our customers directly to identify new capabilities, defining product features, and working closely with cross-functional teams to get those features in the hands of our customers. You will have a strong pulse on customer needs, the competitive landscape, and industry trends.Successful candidates will enjoy working in a collaborative, analytical, and fast-paced environment and are comfortable interacting with highly technical cross-functional teams. Candidates must have excellent analytical capabilities, be comfortable diving deep into data, have strong writing skills, and lead executive-level reviews. Candidates must have a track record of understanding customer needs and delivering technology solutions to address those needs.The role is based in Seattle (WA).Key job responsibilitiesAs a senior product manager, you will drive our strategy and product roadmap providing industry leading experiences for delivery of requests using CloudFront. You will define the roadmap for how we build world class observability for the customers. You will have end-to-end product responsibility from working with key customers to delivering revolutionary new features and functionality. In addition, you will lead launch activities, relentlessly dive deep with customers and AWS teams, author and present data-driven narratives to AWS leadership, and drive strategic decisions. You will truly understand what it means to operate, build, and grow a business.A day in the lifeAs a Senior Product Manager at CloudFront, you will be at the forefront of steering product strategy. You will work closely with cross-functional teams to shape and bring to fruition the next wave of capabilities for the service. Additionally, you will devise product solutions, create go-to-market strategies, and cultivate business relationships to fully realize the market potential and benefits achievable by leveraging AWS technologies in the enterprise sector.We are looking for a candidate that is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big. This leader will need to exhibit excellent judgment, prioritizing between existing versus new customers and between features, architectural improvements, and operational excellence. We are looking for strong business owners who are comfortable sharing their vision with AWS senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.About the teamCloudFront Product Management is a group of high energy product leaders who constantly innovate to deliver the best scale, performance, and security for our customers. We are a team that values collaboration, speed and impact. Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded product manager and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or related field. - Excellent communication and leadership skills to influence stakeholders and drive product success- 5+ years of product management experience with a proven track record in managing web, networking, infrastructure, and/or security products and services- 7+ years of professional work experience ...

Do you want to lead a strategic role that shapes how we work with Selling Partners to ensure the best possible seller Experience on Amazon? Do you have the ability to see the big picture of Amazon’s business, going into details with data and exercising business acumen? We are looking for a Senior PM who is passionate about innovating on behalf of Sellers to drive new strategic initiatives that optimizes Amazon seller’s cost of doing business on Amazon. This is an opportunity to drive strategic products and programs, requiring strong level of judgment with a high level of executive visibility.Amazon’s US 3P (Third-Party) Business represents an incredible opportunity to address a vast market segment and customer base and is an area of high interest for Amazon. Our organization is focused focused on building solutions that enable our sellers to grow and deliver unique products and services to customers. Our business has an incredible opportunity and thus we can reinvent everything from the Seller experience to the Customer experience.As a Senior PM, you will own US 3P initiatives that directly impact seller’s experience on Amazon, collaborating cross-functionally with worldwide partners to deliver transformative solutions. This role involves significant use of data and seller feedback to measure impact of strategy, and drive decision-making with senior stakeholders. In this fast-paced environment, you will wear multiple hats - from driving the overall vision to execution. You will synthesize transformation ideas and present for leadership review through effective use of Amazon mechanisms (PR/FAQs, narratives, customer working backwards documents). Successful candidates will possess excellent analytical skills, be proficient in process optimization, and have a penchant for conceptualizing & implementing mechanisms. You are customer obsessed, can thrive in ambiguity, and demonstrate empathy. Communication, writing, attention to detail, follow through, and ability to coordinate across teams will be second nature to be effective in this role. This is a great opportunity to play a key role in a fast-moving team that is significantly impacting the multi-billion-dollar 3P seller business.Key job responsibilities• Identify business and customer challenges, develop compelling narratives to support the initiative, and align with stakeholder teams.• Proactively identify, track, and execute opportunities to improve operational performance and achieve key goals and targets.• Create project plans, identify resources, and organize cross-functional teams to implement future state processes & tools.• Collaborate with functional teams to develop business and/or technology solutions, conduct proof-of-concept, and obtain buy-in from key stakeholders.• Be integral to the change management process to ensure adoption of new processes and tools, using performance metrics.• Publish project trackers and flash reports to keep stakeholders informed about project status.• Support annual operational planning, create a business plan with strategic initiatives and priorities supported by data and customer anecdotes.• Support the creation, tracking, and execution of goals and operational metrics required to achieve the strategic objectives of the business.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience working across functional teams and senior stakeholders- Experience in influencing senior leadership through data driven insights ...

Amazon Devices—the team behind the best-selling Amazon Echo, Kindle E-Reader, Fire Tablet, Fire TV, and Ring, Blink, and eero Home Security product lines—is seeking a high-performing, innovative, results-oriented and customer-obsessed, Sr. Product Marketing Manager. As a Sr. Product Marketing Manager on Amazon’s Cross-Devices Marketing team, you will focus on how we optimize the customer shopping experience across our expanding portfolio of devices to better educate customers on their journey. You may do this through end-to-end go-to-market programmatic work, conducting A/B tests to optimize performance of creative placements and customer targeting, analyzing data to create insights, building relationships with key stakeholders, and/or driving long-term process improvements. Additionally, you will become an expert in and raise the bar with online marketing channels, including Amazon homepage, search and email. As part of the cross-devices marketing group, we operate in one of the most diverse businesses at Amazon, empowered to explore new ideas, channels, and tools, setting the stage for how we’ll do business tomorrow. We are looking for a smart, agile, highly motivated, results-oriented Product Marketing Manager to join the team in this high-growth business at Amazon. The successful candidate will support marketing across a diverse range of existing devices and exciting new Amazon devices. The successful candidate will have the ability to manage multiple milestones and shifting requirements in a fluid, fast-moving environment—while keeping senior stakeholders updated on your progress. The position is based in Seattle, covering the North America region.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

The Selling Partner Services (SPS) team operates the business, technology and seller services that make Amazon the best place on Earth for 3rd party sellers to start and grow a global business. Today, the vast majority of those sellers choose to do so trusting Fulfillment by Amazon (FBA) to fully manage their selection from the factory floor to the customer door, allowing sellers to leverage the power of Amazon’s global fulfillment network. Our mission in WW Fulfillment by Amazon is to enable the long-term success of our sellers by building best-in-class processes and tools that make FBA the simplest, most reliable and profitable channel for our sellers. Our store has enabled sellers of all sizes and origins to compete in an evolving global market, and today WW sellers serve tens of millions of items to customers globally.The success of WW FBA is synonymous with that of our sellers, and the WW FBA Seller Insights and Planning (SI&P) team is on a mission to help ensure that success. SI&P leads the WW effort to deeply understand our sellers through data, analysis, voice of seller insights and direct seller engagement. The results are identification of opportunities to help our sellers grow and thrive on Amazon, which become WW programs led by the team in partnership with FBA business, product, science and engineering teams around the world.The team is seeking an experienced Senior Program Management leader to lead this effort for one or more regions (e.g., North America, EU5, Japan, Emerging Markets). This leader will be responsible for driving deep assessments at the segment level, identifying opportunities within key segments, working with partner teams to develop known and novel approaches to improve performance, and executing programs which make measurable impacts on seller growth. If you are passionate about working with WW teams, building strategic programs to drive growth, using data to drive insights, and creating long-term value for sellers, this may be the role for you!Key job responsibilities- Drive the development and evolution of the seller insights framework using data from across the FBA business- Track performance trends for insights and opportunities- Partner with Science, Product, Finance and Economics teams to drive scalable recommendations, tools and services which result in seller growth- Assess the impact of the ongoing programs which provide growth opportunities for sellers- Manage the execution of WW programs in partnership with WW stakeholders, including setting, tracking and achieving ambitious targets- Report performance via ongoing FBA mechanisms (WBR, MBR, OP1, etc.), provide key program updates for leadership visibility and input- Communicate effectively, both written and verbal, with audiences of all levels and geographies- Continuously raise the bar on the quality of written communications across emails, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investmentsAbout the teamThe success of WW FBA is synonymous with that of our sellers, and the WW FBA Seller Insights and Planning (SI&P) team is on a mission to help ensure that success. SI&P leads the WW effort to deeply understand our sellers through data, analysis, voice of seller insights and direct seller engagement. The results are identification of opportunities to help our sellers grow and thrive on Amazon, which become WW programs led by the team in partnership with FBA business, product, science and engineering teams around the world.BASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...