Seattle

The Amazon Tax department is a fast-paced, team-focused, dynamic environment. Amazon Global Tax Services (GTS) is seeking a Senior Program Manager with experience in Portfolio management to join our expanding team.The Tax Program Management Office (PMO) drives global, complex Tax projects that have a high degree of involvement across many teams at Amazon as well as across Tax, or when Tax leadership believes this team can help on a specific business problem. In addition, through our GTS Portfolio team, we lead Amazon Tax through efficient prioritization, cross team coordination, and resource planning with internal GTS teams and its Tax delivery partners to deliver an agreed upon annual operational plan.The Senior Program manager will drive collaboration and alignment across Tax's priorities, ensuring the right level of engagement is met. In addition, the ideal candidate will align roadmaps and priorities between delivery partner teams. Partnering with key stakeholders is critical to operate within a fast-paced and complex environment. The role is required to have a detailed understanding of their Portfolio and key customers, is comfortable discussing strategic matters, and makes high velocity decisions while navigating a high level of ambiguity. Key job responsibilities- Maintains intake backlog, reviews net new intakes, completes grooming with respective requestors, and portfolio review- Leads and drives x-functional monthly New Intake Meeting with requesting team and related stakeholders- Works with internal partners in performing impact assessment, identifying project dependencies and obtaining confirmation that all resource dependencies are committed to aid in prioritization.- Prepares prioritized roadmap with adequate request descriptions for delivery teams to complete scoping and level of effort for annual plan- Delivers meaningful, consolidated, and timely monthly FLASH reports to key stakeholders- Prepares process documentation (FAQs, SOPs, templates), create training materials/ publish Wiki and other training toolkits- Delivers Training to key Tax team members on the prioritization and intake process- Coordinate with other Portfolio and Program managers in the prioritization and portfolio planning, reviews, and end to end portfolio cycle- Develop, execute, and drive continuous improvement of Tax PMO's prioritization and portfolio processes- Present and articulate complex concepts to cross-functional executive audiencesBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic and organized self-starter to join us as a Program Manager on Amazon Exports team.Amazon’s global presence continues to grow quickly – offering millions of products to customers across the world. Our vision is to enable customers from anywhere in the world to purchase any product that we offer globally, through a localized experience at a competitive price and superior delivery experience. The Program Manager will help us build the strategic framework to address customer-facing challenges on a global scale. This person must be customer-obsessed with strong self-motivation and ability to work cross-functionally across product teams. The ideal candidate has a broad skill set, including strategic problem solving, analytical horsepower, excellent business judgement, deep curiosity for how things work and demonstrated ownership.Key job responsibilitiesIn this role, your key responsibilities will include:• Representing the voice of the customer to help improve the shopping experience and influence the Exports product roadmap• Driving the enhancement of existing analytics solutions to support cross-border use cases• Identifying and executing “quick win” projects to improve the customer experience• Working across teams to develop scalable, long-term solutions that address customer pain-points • Proficiency in SQL and Microsoft ExcelBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you interested in building and scaling the Amazon Launchpad program to elevate new and innovative brands selling on the Amazon online store? Amazon Launchpad's mission is to support entrepreneurs by providing resources, expertise, and creative marketing to help showcase and deliver innovative products to our customers. If you live for these kinds of challenges, we've got the job for you!We are seeking a customer obsessed, data oriented Sr. Program Manager to work on the Amazon Launchpad team. You must be solution-oriented and thrive in a fast paced, demanding and ambitious environment. This work demands a self-starter who is motivated to deliver an exceptional experience to brands in the Amazon Launchpad program. You will accelerate the growth of brands within the Launchpad program by driving engagement with our program and its benefits. Your work will directly impact some of the most talented consumer product startups in the world. Key job responsibilities• Understand selling partner needs, defining clear project plans and executing to high expectations in a fast-paced environment.• Deliver a strategy for ongoing selling partner engagement and support.• Anticipate bottlenecks, be able to make tradeoffs and balance business needs versus technical or operational constraints.• Lead external communications with selling partners and optimize communication strategy for long-term success.• Drive cross-functional and cross-regional alignment to achieve strategic program goals• Develop and track key metrics and report program learnings and effectiveness to internal stakeholders.• Interact with stakeholders at multiple levels and working with marketing, sales, tech, analytics, finance, legal, PR, and executive teams to define and deliver solutions.A day in the lifeThe role offers and requires collaboration with internal teams and external organizations that support the startup and small and medium business ecosystem. To succeed in this role, you will deploy written and verbal communication skills that enable collaboration across teams, influence cross-functionally and drive results by compelling stakeholders to action through data driven proposals to peers and senior leaders.About the teamAmazon Launchpad's mission is to support entrepreneurs by providing resources, expertise and global support to help showcase and deliver innovative products from small businesses to millions of Amazon customers.Mentorship & Career GrowthWe have a vision for and commitment to your personal success. Whether your goals are to explore new concepts or take on bigger opportunities, we'll help you get there.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon is looking for a (Senior) Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a (Senior) Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations. Key job responsibilitiesManage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectivelyA day in the lifeNote: This is onsite role requiring Program Managers to be on-site 5 days a week in corporate office. Some travel offsite may be required (no more than 25%)About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of the following locations: New York, Arlington, Atlanta, and Nashville. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field ...

The Senior Program Manager will be responsible for leading and optimizing the CX teams to supporting our integrated marketing group across AWS Marketing. This role will oversee program management, design, planning and analytics, and digital marketing functions to drive cohesive and efficient marketing operations. This role will serve as the central hub for top AWS portfolio activations, manage resource and budget allocation across the groups, and leverage marketing research and intelligence to stay ahead of industry trends. This position will work closely with cross-functional teams to run the AWS Marketing wide calendar, operationalize and streamline workflows, and measure the performance and ROI of marketing efforts across all service areas.Key job responsibilities- Manage the end-to-end marketing project lifecycle, from strategic planning to successful delivery across all functions.- Allocate resources and coordinate efforts across teams to drive synergy, efficiency, and avoid duplication.- Establish and maintain a centralized marketing calendar to optimize campaign timing, resource utilization, and reduce market saturation.- Lead change management initiatives to drive adoption of integrated approaches and best practices.- Provide data-driven recommendations to the CMO and marketing leadership on strategic priorities and operational improvements.- Measure and report on the impact of integrated marketing activities and performance, leveraging analytics to continually improve efficiency and effectiveness.- Oversee the design team to ensure consistent brand representation and high-quality creative outputs across all marketing initiatives.- Guide the planning and analytics team in developing insightful market research and performance metrics to inform strategic decision-making.- Direct the digital marketing team in implementing cutting-edge strategies and technologies to maximize online presence and engagement.A day in the lifeAs the Senior Program Manager, you'll start your day by reviewing the marketing calendar and project pipeline across all service areas. You'll coordinate with cross-functional teams to ensure smooth execution of upcoming campaigns, resolving any resource constraints or schedule conflicts. Throughout the day, you'll meet with the design team to review creative assets, consult with the planning and analytics team on recent market insights, and strategize with the digital marketing team on upcoming initiatives. You'll also analyze performance data across all services, identifying opportunities to optimize operations and drive greater ROI. Finally, you'll partner with the CMO and marketing leadership to refine the integrated marketing strategy and services roadmap.About the teamThe Customer Experience team is a driving force behind creating an unmistakable, unified AWS experience. We collaborate closely with cross-functional teams to deliver an integrated marketing approach that resonates with our customers. Our passion lies in cultivating genuine customer connections through actionable intelligence and human-centric design. We elevate the customer experience by orchestrating consistent, responsive, and personalized interactions across all channels. As the trusted voice of AWS customers, we're committed to understanding their needs and translating those insights into effective marketing strategies. Our approach combines rapid iteration, holistic journey mapping, and customer-driven priorities to drive marketing outcomes that connect with our customer.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of managing stakeholders in cross-functional project experience ...

Amazon Web Services is seeking a Senior Program Manager for Infrastructure central finance (ICF) team. As part of the team you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. We are committed to making your work experience as enjoyable as the experiences you’ll be creating for our customers.Successful candidates will have deep experience across three disciplines - Finance (specifically Tax and/or Accounting), Program Management, and Technology - and is well versed in all three in order to bridge across our diverse group of stakeholders. The candidate needs to be able to easily understand the business lines they engage, supporting information technologies, and finance/accounting/tax disciplines, and the impacts of each on the project.The candidate also needs to be able to support communications in these areas with current process owners, project stakeholders, and executive level sponsors.Projects in our portfolio range from urgent compliance needs to long-term multi-year deliveries requiring work across multiple functional teams and modification to multiple distributed systems. As such, the candidate will often be required to dive deep to remove roadblocks and carefully manage scope to deliver results while still earning trust across many functions and stakeholders with executive level visibility and sponsorship.Key job responsibilitiesManaging large initiatives through project initiation, planning, execution, and close-outo Creating and maintaining project materials used by a cross-functional core team.o Building workstream project plans and identifying workstream dependencies during the planning process; supporting the resource planning process.o Executing project closeout process and practices, ensuring all project artifacts are finalized and archived as appropriate.o Taking the lead role with stakeholders to define, align on, and refine program objectives, deliverables, and resourceso Obtaining and driving clarity into requirements coming from one or more impacted functions and demonstrating a solid working knowledge of requirements to project stakeholders and sponsors.o Identifying areas of risk to the project scope or timeline, and escalating to program leadership in a timely manner.o Diving deep where needed to resolve blocking issues during project execution, testing, launch and cutover.o Leading cross functional teams through workstream retrospectives to help drive improvements into team processes; owning and driving process improvements.o Communicating the overall program roadmap and periodic status updates to executive stakeholder body including Amazon Businesses, Tax, Accounting, Treasury, HR, Legal, Finance Operations and related technical teamso Developing and implementing enterprise wide program management tools and standards to support program management core competencies within the team and within broader Finance.BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Brand Experience and Excellence organization creates, builds and leads innovation for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses on helping Brands engage Customers on and off Amazon, develop a winning strategy for Brands to leverage social media to build stronger brands, and launch great products that resonate with Customers and achieve success.In this role, the successful candidate will own the Selling Partner adoption strategy, productivity metrics, and defect reduction efforts for a portfolio of products. They must be able to work strategically to collect, distill and prioritize user needs and advocate on behalf of selling partners using data analysis. They will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment.Key job responsibilitiesOperate autonomously to build, develop and manage the adoption strategy of a suite of products,Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals,Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives,Partner closely with other program/product managers, tech leads and internal stakeholders to deliver on your roadmap,Drive alignment with senior leaders and key cross-functional partners,Make prioritization and trade-off decisions balancing customer experience, Brand experience, and business value,Implement mechanisms to drive efficiency and automation of internal processes.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you passionate about improving the quality of business operations? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives operational efficiency and optimizes organizational productivity?Amazon is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional programs across the Data & AI GTM team.This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive program management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead program from conception to completion.We are actively seeking an experienced Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming visions into actionable plans and guiding those plans to fruition. In this role, you will be identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals.Key job responsibilitiesKey job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration to optimize resource allocation and project success.• Bridge gaps in team dynamics, processes, and systems, preventing common program pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is seeking a Senior Program Manager to join the Corporate Accounting Enterprise Program Office (CAEPO) responsible for contributing to the launch of automation initiatives across the Accounting organization. With the rapid growth of the company, it is essential to make continued investments in process improvement, automation, and technology. This role is based in the US but will have a globally impacting scope and will partner with the world-wide Accounting teams. A successful candidate in this position will have experience in accounting automation, aptitude for project management, technology, internal controls and process design.This position supports and can directly influence the implementation of accounting technology automation solutions to drive process improvement, reduce manual effort, and improve financial controllership for account reconciliations and the overall month-end close cycle. It requires the ability to interpret accounting requirements and transform those to a technical solution with the support of technical partners. The Senior Program Manager will collaborate with a broad group of stakeholders from local and global accounting, business, finance and technical teams to deliver scalable solutions to complex problems.The candidate will benefit from having operated successfully in a fast-paced global organization. Strong prioritization and communication skills are required in representing the accounting organization’s responsibility of financial controllership to internal stakeholders from non-financial disciplines. Practical project management experience is required, along with demonstrable exposure to leading and delivering on technical projects.The role offers the opportunity to participate in influencing innovative business and accounting opportunities and to work closely with experienced cross-functional partners. As a member of the team, this individual will also have access to internal training and coaching opportunities to further develop the skills required to excel as a Senior Program Manager in the organization.Key Job Responsibilities- Build and maintain relationships with internal stakeholders to influence automation design and implementation with financial best practices- Gather and document detailed functional accounting requirements and drive the prioritization and execution of technical deliverables- Define a project plan and think critically to identify, evaluate and communicate on potential risks and obstacles early in the project lifecycle- Define and execute on the pre-launch user acceptance testing and lead the automation launch readiness assessment- Prioritize effectively to manage a diverse portfolio of projects, supporting manual effort reduction, account reconciliation automation, and process efficiency while maintaining financial control- Streamline program delivery across the accounting organization by standardizing project communications, execution and documentation, ensuring consistent, scalable global processesKey job responsibilities- Proven technical and functional expertise related to Blackline financial close automation solutions or similar ERP’s.- Partner with key counterparts across geographies to launch business and/or technical initiatives in a scalable and cost effective manner- End-to-end project management across a suite of launches within a program- Develop a solid understanding of Amazon’s Finance - systems and processes- Translate complex business requirements into functional designs- Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics- Manage process transitions/implementations across multiple functions and geographies- Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented- Identify, assess, track and mitigate risks at multiple levels- Proactively monitor program performance to identify, address and prevent potential issues- Address barriers through problem solving, communication and active coordination with stakeholders- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing prioritiesBASIC QUALIFICATIONS- 5+ years of finance or a related analytical field experience- Bachelor's degree in accounting or related field- 5+ years of creating process improvements with automation and analysis experience- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results- Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

This team focuses on strategy to accelerate the automation of technical debt for the Stores accounting organization and is part of Amazon.com. This position will lead a number of initiatives across the Stores Accounting organization, partnering with business and tech to reduce manual effort. This is a great time to join the team as there are many exciting, large scale projects in the pipeline. You will have the opportunity to influence the overall vision and strategy to automate Stores tech debt. Project size ranges from medium to large, and generally entail significant net new requirements due to the nature of tech debt automation. Some of our projects are cross-domain i.e. Retail inventory, Seller, Vendor funding and will allow the PM to learn the end to end Stores processes. Our projects focus on upstream systems and business automation. Many of our programs have funded headcount in tech teams and robust tech debt reduction roadmaps that aim to solve high impact tech debt in the next 2 - 4 yearKey job responsibilitieso Partner with tech teams and global Stores Accounting to develop, influence and prioritize tech debt reduction roadmaps. Evaluate trade-offs for roadmap prioritization with Accounting and tech teams. o Own end to end delivery of complex and high visibility tech debt automation projects, working across tech teams and Accounting. This includes planning, requirements gathering, design, testing and launch.o Develop SME knowledge in domain(s) such as Inventory, Vendor funding, Marketplace etc by deep diving into the business models, systems and transaction flows. o Participate in system and automation design discussions with tech and Accounting to design scalable automation solutions.o Identify automation paths for uncommitted tech debt with Accounting & Tech partners. o Writes executive level documents to influence core stakeholders to take action to accelerate our automation path.A day in the lifeDay to day activities will look like as follows:- Project Management- Delivering accounting requirements to business & tech- UAT testing- Communicate program updates to relevant stakeholdersBASIC QUALIFICATIONS- 6+ years of finance or a related analytical field experience- Bachelor's degree in accounting or related field ...

Global Process Owners (GPO) will have cross functional responsibilities and will be passionate about the selling partner experience, innovation, and cross-team partnerships to deliver business impact. The position involves regular interactions with the senior management on status, risks and is a key contributor to weekly Selling Partner (SP) Support mechanisms which aim to provide the perfect SP experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updates policies or programs. The GPO will own a portfolio of business teams and play an integral role in the defect elimination and change management process and needs to interact and influence stakeholders in Finance, Product/Process Teams, Operations, and Analytics.Key job responsibilities• Interfacing between Amazon business teams and Selling Support Operations to facilitate changes.• Collaborating with operational, training, product, and software development teams to identify, define and specify solutions that create the conditions for Selling Partner and Associate success and satisfaction.• Establish collaborative relationships with business teams to build roadmaps that will identify and reduce contacts (both incoming and productivity efforts) and reduce effort and/or improve SP experience.• Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management.• Being a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Global Vendor Management (GVM) Program works with HQ senior leadership from a highly selective group of global Amazon vendors, to support the growth of our mutual business and total relationship success across worldwide Amazon. We are a global strategic business development team, seeking a customer-obsessed individual with excellent business judgement, to build collaborative relationships with vendor executives and Amazon teams across all Amazon countries focusing on Sustainability.The Sr. Program Manager, Global Sustainability, is responsible for driving the strategic vision and execution of Amazon’s sustainability initiatives across our largest vendors. This role works closely with cross-functional teams to identify, prioritize, and implement scalable programs that deliver a best-in-class sustainable experience for customers around the world. The Sr. Program Manager will own the development of foundational capabilities, processes, and systems that enable the team to effectively partner with vendors on sustainability and deliver measurable results.Key job responsibilities- Manage a portfolio of Retail Vendors and own the development of foundational capabilities and scalable processes to grow the sustainability service- Work with vendor sustainability counterparts at the VP+ level, and senior leadership at third-party organizations- Develop, build and maintain positive relationships with leaders of partner teams, contribute to program reviews for leadership- Manage complex initiatives, with limited oversight from others, that have cross-functional impact and may not be tied to any program (e.g., exploratory pilots)- Influence roadmaps across orgs by collaborating on proposals and owning the vendor engagement aspects involved- Lead preparation for senior leadership in conference and presentations in verbal and written communication (documents, presentations, scripts)- Proactively identify and mitigate ambiguous risks, capable of making smart trade-offs- Influence scaling sustainability programmatic engagement beyond the portfolio of Retail VendorsBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams ...

The Amazon Tax department is a fast-paced, team-focused, dynamic environment. Amazon Global Tax Services is seeking a Sr. Program Manager with experience in process improvement, requirements gathering, and cross-functional leadership.Successful candidates will have strong Program Management skills, experience working with Technical teams, and some Finance (specifically Tax and/or Accounting) familiarity. This will help enable the Sr. PM to facilitate discussions to gather necessary requirements, uncover opportunities within and across teams, and manage change when new technology products are implemented and integrated.Key job responsibilities- Take the lead role with project owners, project sponsors, and subject matter experts to align on project and workstream objectives- Support processes to gather requirements from cross-functional teams, assess them for completeness, and consolidate them for technical teams, stakeholders, and sponsors who will address and implement those requirements- Identify areas of risk to the project scope or development timelines, and escalate to program leadership in a timely manner- Present and articulate complex concepts to cross-functional audiences- Dive deep where needed to resolve blocking issues during project execution, testing, launch and cutoverBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Global Tax Services team is seeking a Senior Program Manager. Our team leads change and partners with teams across Amazon to plan, coordinate, and optimize tax data delivery processes. We are looking for Senior PM to lead a program focused on process improvement and automation initiatives from within our Global Tax Services team. Successful candidates will have fluency in at least two of the three disciplines – Finance (specifically Tax and/or Accounting), Program Management and Technology – and will be well versed in all three in order to bridge across our diverse group of stakeholders. The candidate needs to be able to easily understand the business line, supporting information technologies, and finance / accounting / tax disciplines, as well as the impacts of each on the project. They also need to be able to communicate in these areas with current process owners and executive level project stakeholders.This is an exciting and challenging cross-functional role working with a global team of software engineers, program managers, tax professionals, as well as internal and external product stakeholders across the company.Key job responsibilities• Product Engagement: Influence product roadmap for features and functionality that support tax reporting.• Process Improvement: Collaborate with tax teams to enhance efficiency and controllership in current processes and educate stakeholders on data sourcing for tax reporting.-Develop metrics: Support the creation of new metrics to quantify the value of improvements in data quality and data delivery efficiencies.• Collaboration: Work closely with cross-functional teams, fostering relationships with tax, business, and engineering teams across Amazon.• Communication: Ability to explain financial and technical concepts and analyses clearly to individuals at all levels, and be able to translate business objectives into actionable plan.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Prime Video offers customers a vast collection of movies, series, and sports - all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members in 25 countries around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery. In Prime Video's Customer Relationship and Marketing Tech (CRMT) team, our mission is to build and scale a holistic customer relationship management program and deliver automated and personalized marketing messages to Prime Video customers worldwide. Our team builds, maintains, and obsesses over our customer communication programs delivered in Prime Video’s owned marketing channels and surfaces, including customer emails, app push notifications, WhatsApp, and Amazon.com promotions. Our vision is to make sure every Amazon customer is engaged with Prime Video and the Amazon ecosystem across all points of their lifecycle journey wherever they are. To help us fulfill this mission, we are looking for a talented Senior Program Manager to drive Prime Video's outbound marketing program governance for Email, Push Notification, and WhatsApp channels. This is a unique opportunity to play a key role in an incredibly fast-growing solution business. In this role, you will lead initiatives to drive program and process improvements for automation outbound, oversee outbound channel and tooling governance, and drive optimizations for our existing email and push programs. You will develop a deep understanding of our outbound marketing tooling and programs, identify product and process opportunities, and design solutions to drive program growth. This position requires a proactive, highly motivated individual with an aptitude for critical thinking, program innovation, invent and simplify, and who can think big while also diving deep. The successful candidate will be a self-starter who is comfortable with ambiguity, is customer obsessed, analytical, detail oriented, and enjoy solving complex business problems. This role also requires strong collaboration and relationship-building skills as you will partner with Product and Tech teams, Global & Regional Marketing Teams and Senior Leaders. Key job responsibilities- Responsible for governance of Prime Video’s outbound marketing tools and channels globally- Own and improve mechanisms for marketing stakeholder engagement, and deliver solutions that lead to longer term program success. Simplify program operations, and add, refine, and remove procedures.- Partner closely with WW stakeholders, share and learn best practices, and improve program processes to streamline updates and communications- Measure and improve health of outbound channels and identify opportunities to better serve our customers and stakeholders- Develop a deep understanding of our automated marketing programs and the inter-dependencies of the business problems BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Senior Program Manager to support the Prime Video Trust & Safety team and lead strategic programs for Maturity Ratings, Content Descriptors and Classification programs. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.This role will focus on implementing strategic programs for Maturity Ratings. This senior role will require a Program Manager who is a problem solver and invents relentlessly on behalf of our customers. In addition to continuously driving and improving the execution of this core mission, the Senior Program Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, marketing, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience.A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise to autonomously deliver successful results. You’ll research, support escalation management, design audits and draft thoughtful problem solving mechanisms. You will present proposals to stakeholders and leadership.Key job responsibilities- Define and Implement Strategies: Collaborate with cross-functional teams to develop and execute comprehensive Trust & Safety strategies that protect the service, users, and brand reputation. - Process/Program Development: Establish and continuously refine Trust & Safety processes to address emerging risks and user concerns. This includes identifying and assessing program-level risks, developing risk mitigation strategies, monitoring and managing risks throughout the program lifecycle. - Continuous Improvement: Establish key performance indicators (KPI's) for the program. Continuously assess and enhance the Trust and Safety risk management framework and processes to adapt to evolving business needs and industry best practices. Seek feedback from stakeholders and incorporate lessons learned from past experiences. - Governance: Establish and maintain program governance structures and facilitate decision-making processes within the program.- Cross-Functional Collaboration: Work closely with other teams, such as product, engineering, business and legal, to advocate for Trust & Safety considerations in the design, development, and implementation of service features and functionalities.- Project Management and Quality Assurance: Coordinate multiple related projects and ensure projects are executed in alignment with program objectives and ensure project deliverables meet quality standards. - Knowledge Management: Develop and maintain program documentation, ensure knowledge transfer across projects and teams and capture and share lessons learned. - Reporting: Prepare and present regular program status reports through executive summaries and detailed analysis. Communicate program outcomes and benefits realized. - Capacity Planning: Assess organizational capacity for program execution, plan for future resource needs and balance program demands with operational requirements.A day in the life- Collaborating with cross functional stakeholders including Product, Science, Engineering, BI, Operations and Legal to determine Project KPI's, success metrics, implementation strategy and reporting mechanisms. - Coordinate with the operation teams and tech teams to execute key projects. - Own end to end user acceptance testing for feature launches.- Engage with regulatory bodies to collaborate on compliance initiatives. BASIC QUALIFICATIONS- 4+ years' experience managing large-scale and/or global programs- Demonstrated ability to forge cross-functional partnerships, influence stakeholders, and effectively engage with senior leadership- Exceptional written and verbal communication skills, as well as data analytics and interpretation- Advanced-level expertise in Microsoft Office suite and related applications- Bachelor's degree or 4+ years' equivalent professional experience ...

Have you ever purchased a product on Amazon without checking its star rating and customer reviews? Every day, millions of Amazon customers read customer reviews to decide which products to buy. If you are interested in protecting the integrity of community content like customer reviews, come join the Sales Abuse Prevention (SAP) team.This is a strategic area of investment for Amazon and the work we do is of paramount importance in preserving the trust customers have in Amazon’s stores. Our environment is dynamic and highly ambiguous as we continuously work to stay one step ahead of those who use various and changing methods to manipulate ratings and reviews.Key job responsibilities• Deep dive existing process to identify gaps and use program management best practices to set a roadmap, execute and iterate to continuously improve• Lead ambiguous and undefined problems to resolution in constantly changing, multi team-based environment, work backwards from customer needs to deliver high quality outputs• Communicate effectively across multiple levels of organization, building trust, generate buy-in for the program vision both internally and with key external partners• Define creative, high quality program roadmaps based on program strategy and vision• Work closely and collaboratively with design, program and product teams from partner organizations• Delivering results in a fast-paced, ever-changing environment while driving teams to complete goalsA day in the lifeWe are seeking a Senior Program Manager to build mechanisms that help detect and eliminate fake reviews, and stand up programs for holistic risk assessment across our Selling Partners and Buyers. This person will partner with cross functional teams in engineering, data science, legal and other groups to develop automated and manual detection systems and improve our process. You must have a desire to drive change, interpret data for action and constantly be aware that your actions can help improve the shopping experience for tens of millions of Amazon customers worldwide.About the teamThe Sales Abuse Prevention team builds and operates systems that safeguard trust in the Amazon content. We protect shoppers from untrustworthy content and contributors through machine-learned content filters, forensic relationship-detection systems, abusive behavior pattern detection, and investigator tools. We partner with product-development, quality and customer-service teams across the company to make content moderation efficient and effective, deep dive in abuse investigations and respond to customer contacts. Our charter also extends to tools and processes that enable content owners to enforce, manage, and update their policies in cases where sharing resources is necessary.BASIC QUALIFICATIONS- Bachelor's degree- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you interested in being part of a high visibility, strategic team that directly impacts Amazon worldwide? The Core Selling Partner Experience Governance Team team defines, implements, and enforces quality standards for all Amazon-built experiences for all of our selling partners worldwide. We are seeking an innovative, entrepreneurial Senior Program Manager (Sr. PM) to lead design and implementation of program infrastructure for Selling Partner Experience governance. Specifically, this role will be responsible for programmatic infrastructure (communications, processes, playbooks) and program management critical to ensuring builder teams world-wide are aware of and adhere to selling partner experience standards. This amazing Program Manager will also implement mechanisms to scale how we work and drive process adoption.The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; and has a drive to own, build, and grow; along with the ability to have a little bit of fun.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Selling Partner Improvement of Customer Experience (SPICE) team works to ensure that Customers can buy with confidence on Amazon. We develop and implement innovative products, programs, and tools to ensure customers have perfect order experience on Amazon while ensuring our sellers are empowered to succeed. The SPICE team owns Seller Reviews, Seller detail page and Amazon's Seller Performance Indicator (SPI). Our vision is to empower customers with information that allows them to shop with confidence from selling partners and to use selling partner performance data to influence product and seller discovery so that customers are connected with sellers who have the highest likelihood of delivering a perfect order experience on every single order. We are looking to hire an experienced Senior Program Manager to own critical programs that impact the Seller Experience associated with Seller Reviews and the Seller Detail Page Key job responsibilities• Strategic Leadership & Program Management: Develop and implement comprehensive strategic roadmaps for seller contact reduction. Manage the entire lifecycle of projects from conception to delivery, ensuring alignment with program goals. Conduct regular reviews with senior leadership, including Directors and VPs, to communicate progress and strategic direction.• Customer & Seller Experience Enhancement: Spearhead initiatives to improve customer and seller experiences across multiple dimensions, including cost reduction, abuse prevention and improving seller satisfaction. Collaborate with product managers to define and execute improvement roadmaps that address key pain points and drive satisfaction.• Cross-functional Collaboration: Foster strong partnerships across various teams including policy, product, legal, customer support, and seller support. Coordinate efforts to develop and implement KPIs, process improvements, and innovative solutions. Act as a central point of contact to facilitate communication and resolve conflicts between partner teams.• Process Optimization & Innovation: Identify opportunities for automation and efficiency improvements . Develop and implement best practices for program management and execution.• Analytics & Reporting: Establish robust KPIs to track program performance and success. Conduct regular customer and seller surveys to identify areas for improvement. Leverage data analysis to drive decision-making and strategy development. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Do you want to play a role in the transformation of Selling Partner Support? We are recruiting a PM to help us craft our next-generation support experiences, using improved UX and GenAI orchestrated solutions to rapidly increase the range of automated and guided solutions we offer to Selling partners needing support. Over the last seven years, we have built guided experiences that SPs and Support Associates use to get quick, accurate resolution when they encounter problems. We now have 67 self-service and 49 Associate Workflows in 21 marketplaces, translated into 34 languages, covering 55% of Seller issues, used 138MM times in 2023. In 2023, our team eliminated 1.15MM Seller contacts by automating resolution to their problems without requiring an Associate. We also eliminated nearly 1500 defects in our production experiences, reducing handle time and case re-open rates.In 2024, we are busy transforming our legacy Workflows into Actions so that we have a library of capabilities that our new "Get Help" LLM-driven support experience will use to improve Selling Partner problem intent prediction, solution accuracy, and response quality. Once we complete re-implementation of our Workflows as Actions, those components will be LLM-learnable, -predictable, and -orchestratable; and we will turn our focus to automation expansion and building capabilities so that we can learn from our Associates about the improvised solutions they execute and get those codified in our model and scaled across the Associate population so that we can resolve more cases automatically and improve the Associate experience and resolution accuracy when human in the loop in required.The Quality Experience PM owns creating a program that defines what quality SP Support experiences are, the metrics required to monitor experiences for quality, the mechanisms to evaluate those experiences, and the model to evaluate the entitlement opportunity from addressing the opportunities for improvement. The PM will work with our team’s product managers, process engineers, UX researchers, upstream experiences product managers (e.g., Listings, FBA, etc.), business intelligence engineers to define and operate the program, all in service of improving the Selling Partner and Support Associate experience. The PM will evaluate a range of mechanism options from metrics dashboards, Selling Partner & Associate listening tools, Walk the Stores reviews, and more to source insight and create recommendations for experience improvements. Key job responsibilities* The role requires a strong analytical background, building metrics-based models to evaluate experiences, processes, and etc. * The role must be able to influence without authority to ensure that the quality program is useful to compel adoption by abroad range of stakeholders.* The role should have a strong sense of determine what are good and bad customers experiences.* The role requires the development of prioritization models that metrically reveal experience improvement opportunities, and hold stakeholders accountable for using them to measure metric improvements as they address action items the program highlights for resolution. * The role requires the ability to dive deep, past surface level data to identify real root causes, themes of problems, and isolate metrics so they are relevant and controllable by stakeholders. * The role will require advising L7 and L8 leaders through routine mechanisms and deep dive narrative.* The role will own L8 and L10-level goals to improve the quality experience for Selling Partners and Associates.* The role owns managing our overall defect elimination program which determines how we define defects, our priority for fixing them, the SP and Associate impact resulting from fixing them, and the capacity allocation we make to our defect elimination investment. About the teamWe are a team of product managers, program managers, and process engineers, constructing guided solutions for Sellers and Support Associates so that we can quickly and accurately solve the problems our Sellers encounter everyday.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...