Seattle

The Kindle Content and Physical Books team is looking for a passionate and visionary Senior Program Manager who can innovate and solve interesting and complex business opportunities that will have a direct impact to the Books P&L and help advance our vision of becoming best in class for operational and sustainability excellence.As the WW Senior Program Manager for Inventory Productivity, your core responsibility is to accelerate our abilities to reduce inventory over-investments. This includes end to end ownership of ideas that prevent over-investment and CX-facing products that reduce defects, all while accounting for Books nuances. You’ll collaborate with other Marketplace Points of Contact (POCs) to drive initiatives across inventory management, design metrics / KPIs, propose tenets, list our current gaps with central teams and design a future roadmap for a defect free supply chain. Additionally, this role will partner with Amazon Supply Chain Optimization & Technologies teams, Data science, Finance, Transportation, CX/UX Design and both external/internal stakeholders. Key job responsibilities- Have end-to-end ownership of inventory productivity initiatives, with Senior Leadership goals and roadmap visibility, from conceptualization and design through development and implementation- Partner with enterprise retail and inventory management teams.- Think creatively and invent new solutions for excess inventory reduction, including both prevention and response. - Design long-term supply chain strategies to raise the bar for "optimal inventory productivity", accounting for the nuances of Books customers and vendors.- Be the central voice of US Books to systems and operations leaders to champion supply chain initiatives and extend them beyond Books across the company.- Manage diverse stakeholder relationships to gain cross-functional support to deliver results across the supply chain.About the teamThe Books Operational Excellence team operates cross-functionally, partnering closely with Retail, Operations, and Technology teams to deliver results. This is a highly visible position that includes interactions with leaders across the organization – from senior Books leaders through systems and operations managers – to drive alignment and deliver results.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Partner Support and Solution team strives to make Amazon the best place for Selling, Vendors and Brands owners to reach customers, driven by the experience and support we provide them in growing their businesses locally and globally. Within this group the Language Experience, Localization and Insights (LELI) team plays a key role in supporting these customers by driving the development of high-quality, user-centered localized content. We set the tone for the global business by creating great content across 30+ languages.This team is currently looking for an experienced Program Manager. The successful PM will be obsessed with localization quality improvement and localized content excellency, able to develop and drive a high-level strategy, as well as take a hands-on approach to implementing that strategy.The PM will be responsible for understanding how all the various parts of Amazon Selling Partner ecosystem work, developing localization approaches that fit the overall strategy, overseeing the execution of plans, and monitoring the progress. S/he must be able to manage across numerous business models and create certainty out of ambiguity while having a firm grasp on the operational, financial, business, and technical aspects of the content development and localization required for each new and existing application.A successful candidate will be highly analytical, technical, resourceful, customer-focused, team-oriented, and will have an ability to work independently under time constraints to meet deadlines at scale. S/he will have a proven track record in using data to guide decisions, being able to prioritize, and acting upon the information received.Key job responsibilities• Partner with localization stakeholders and regions to evolve the workflow and processes to be efficient and scalable. • Ensure a consistent global experience through application and ongoing iteration of our localization strategies. • Contribute to development of localization standards, systems, and best practices. • Partner with technology teams to drive improvements to existing tools or develop use cases for new technological solutions. • Balance competing priorities through great time management, organizational skills, and judgment.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 3+ years of experiences in localization production ...

Amazon’s Retail Video Game team seeks an experienced Program Manager to drive our vision of "being where gamers are." In this high-impact role, you will focus on expanding collaboration with IP holders (internal and external) and navigate ambiguity to establish and deliver against strategies that maximize visibility, impact, and funding for pan-Amazon Video Game launch moments. You will be responsible for managing existing programs and delivering complex, cross-functional projects and negotiations aligned with team goals.This role offers an exciting opportunity to shape the future of gaming retail at Amazon, working at the intersection of entertainment, technology, and e-commerce. The ideal candidate is highly collaborative with strong strategic thinking, program management, and communication skills. If you're passionate about creating innovative gaming experiences and driving strategic partnerships, we want to hear from you! Key job responsibilities1. Strategic Partnership Development:* Collaborate with various teams across Amazon to identify and pursue strategic partnerships in the gaming and entertainment space* Build and maintain relationships with IP holders, publishers, and licensees to expand customer offerings and products.2. Cross-Media Content Strategy:* Develop strategies for retail opportunities related to video game adaptations in movies/TV* Negotiate licensed exclusives and digital promotions with internal and external partners.* Collaborate with content teams to leverage marketing opportunities for major product launches.3. Program Management:* Manage the overall schedule, proactively mitigate risks, and keep the scope of effort under control for transmedia and licensing partnership programs.* Drive decision-making, remove obstacles, and escalate issues to ensure program success.* Implement process improvement methodologies to optimize execution.4. Business Strategy and Analysis:* Understand relevant business requirements, goals, and key performance indicators (KPIs) for transmedia and licensing partnerships.* Identify stakeholder needs and help teams make trade-offs by considering the larger picture (e.g., customer experience, financial goals, compliance, legal, brand, public relations).* Determine and define success metrics for partnership programs.5. Cross-functional Collaboration:* Collaborate with Associates and Influencer teams to build partner-friendly business development plans for gaming-centric creators.* Develop standardized processes for digital promotional initiatives.6. Communication and Documentation:* Manage program communication, including creating strategic documentation.* Contribute to data collection, strategy development and input to bi-annual operational planningAbout the teamVideo Games are constantly evolving. We are a fast-paced and exciting category with a high-performing team that seeks to build strong customer-focused businesses. We promote a collaborative, solutions-oriented & inclusive culture. We prioritize the growth and development of our team members and strive to work hard, have fun, and make history.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Selling Partner Services (SPS) team operates the business, technology and seller services that make Amazon the best place on Earth for 3rd party sellers to start and grow a global business. Today, the vast majority of those sellers choose to do so trusting Fulfillment by Amazon (FBA) to fully manage their selection from the factory floor to the customer door, allowing sellers to leverage the power of Amazon’s global fulfillment network. Our mission in WW Fulfillment by Amazon is to enable the long-term success of our sellers by building best-in-class processes and tools that make FBA the simplest, most reliable and profitable channel for our sellers. Our store has enabled sellers of all sizes and origins to compete in an evolving global market, and today WW sellers serve tens of millions of items to customers globally.The success of WW FBA is synonymous with that of our sellers, and the WW FBA Business Team is on a mission to help ensure that success. The team is organized around four pillars including: 1) Seller Segments and Growth focused on deeply understanding our sellers and driving their growth, 2) Seller Controllable Customer Inputs to improve the performance of what they choose to sell through FBA, 3) FBA Seller Experience which helps drive a consistent, global view of the experience we offer to our sellers and builds opportunities to improve, and 4) Customer Returns which helps reduce customer returns for sellers and Amazon.The team is seeking an experienced Senior Program Management leader to be part of the Seller Segments and Growth pillar driving success for sellers across one or more regions (e.g., North America, EU5, Japan, Emerging Markets). This leader will be responsible for driving deep assessments at the segment level, identifying opportunities within key segments, working with partner teams to develop known and novel approaches to improve performance, and executing programs which make measurable impacts on seller growth. If you are passionate about working with WW teams, building strategic programs to drive growth, driving data driven insight, and creating long-term value for sellers, this may be the role for you!Key job responsibilitiesDrive the development and evolution of seller segmentation framework using both data and inputs from across the FBA businessDiligently track performance trends for insights and opportunitiesPartner with Science, Product, Finance and Economics teams to drive scalable recommendations, tools and services which result in seller growthAssess the impact of the ongoing programs which provide growth opportunities for sellersManage the execution of WW programs in partnership with WW stakeholders, including setting, tracking and achieving ambitious targetsReport performance via ongoing FBA mechanisms (MBR, OP1, etc.), provide key program updates for leadership visibility and inputCommunicate effectively, both written and verbal, with audiences of all levels and geographies, including up to L10 leadersContinuously raises the bar on the quality of written communications across emails, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investmentsAbout the teamThe success of WW FBA is synonymous with that of our sellers, and the WW FBA Business Team is on a mission to help ensure that success. The team is organized around four pillars including: 1) Seller Segments and Growth focused on deeply understanding our sellers and driving their growth, 2) Seller Controllable Customer Inputs to improve the performance of what they choose to sell through FBA, 3) FBA Seller Experience which helps drive a consistent, global view of the experience we offer to our sellers and builds opportunities to improve, and 4) Customer Returns which helps reduce customer returns for sellers and Amazon.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a Senior Program Manager to effectively manage the creation and enhancement of our supply chain and transportation networks. In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges. The ideal candidate must be adept at cross-team coordination, project management, and data analysis, with a proven history of delivering results.Key job responsibilities• Supply chain, transportation, or logistic network management solution experience• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.A day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of the following locations: Seattle, Bellevue, and Nashville. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic and organized self-starter to join us as a Program Manager on Amazon Exports team.Amazon’s global presence continues to grow quickly – offering millions of products to customers across the world. Our vision is to enable customers from anywhere in the world to purchase any product that we offer globally, through a localized experience at a competitive price and superior delivery experience. The Program Manager will help us build the strategic framework to address customer-facing challenges on a global scale. This person must be customer-obsessed with strong self-motivation and ability to work cross-functionally across product teams. The ideal candidate has a broad skill set, including strategic problem solving, analytical horsepower, excellent business judgement, deep curiosity for how things work and demonstrated ownership.Key job responsibilitiesIn this role, your key responsibilities will include:• Representing the voice of the customer to help improve the shopping experience and influence the Exports product roadmap• Driving the enhancement of existing analytics solutions to support cross-border use cases• Identifying and executing “quick win” projects to improve the customer experience• Working across teams to develop scalable, long-term solutions that address customer pain-points • Proficiency in SQL and Microsoft ExcelBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you interested in building and scaling the Amazon Launchpad program to elevate new and innovative brands selling on the Amazon online store? Amazon Launchpad's mission is to support entrepreneurs by providing resources, expertise, and creative marketing to help showcase and deliver innovative products to our customers. If you live for these kinds of challenges, we've got the job for you!We are seeking a customer obsessed, data oriented Sr. Program Manager to work on the Amazon Launchpad team. You must be solution-oriented and thrive in a fast paced, demanding and ambitious environment. This work demands a self-starter who is motivated to deliver an exceptional experience to brands in the Amazon Launchpad program. You will accelerate the growth of brands within the Launchpad program by driving engagement with our program and its benefits. Your work will directly impact some of the most talented consumer product startups in the world. Key job responsibilities• Understand selling partner needs, defining clear project plans and executing to high expectations in a fast-paced environment.• Deliver a strategy for ongoing selling partner engagement and support.• Anticipate bottlenecks, be able to make tradeoffs and balance business needs versus technical or operational constraints.• Lead external communications with selling partners and optimize communication strategy for long-term success.• Drive cross-functional and cross-regional alignment to achieve strategic program goals• Develop and track key metrics and report program learnings and effectiveness to internal stakeholders.• Interact with stakeholders at multiple levels and working with marketing, sales, tech, analytics, finance, legal, PR, and executive teams to define and deliver solutions.A day in the lifeThe role offers and requires collaboration with internal teams and external organizations that support the startup and small and medium business ecosystem. To succeed in this role, you will deploy written and verbal communication skills that enable collaboration across teams, influence cross-functionally and drive results by compelling stakeholders to action through data driven proposals to peers and senior leaders.About the teamAmazon Launchpad's mission is to support entrepreneurs by providing resources, expertise and global support to help showcase and deliver innovative products from small businesses to millions of Amazon customers.Mentorship & Career GrowthWe have a vision for and commitment to your personal success. Whether your goals are to explore new concepts or take on bigger opportunities, we'll help you get there.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are actively seeking an experienced Senior Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals.Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeNote: This is a fully onsite role, requiring Program Managers to be on-site at 5days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams ...

Amazon Web Services is seeking a Senior Program Manager for Infrastructure central finance (ICF) team. As part of the team you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. We are committed to making your work experience as enjoyable as the experiences you’ll be creating for our customers.Successful candidates will have deep experience across three disciplines - Finance (specifically Tax and/or Accounting), Program Management, and Technology - and is well versed in all three in order to bridge across our diverse group of stakeholders. The candidate needs to be able to easily understand the business lines they engage, supporting information technologies, and finance/accounting/tax disciplines, and the impacts of each on the project.The candidate also needs to be able to support communications in these areas with current process owners, project stakeholders, and executive level sponsors.Projects in our portfolio range from urgent compliance needs to long-term multi-year deliveries requiring work across multiple functional teams and modification to multiple distributed systems. As such, the candidate will often be required to dive deep to remove roadblocks and carefully manage scope to deliver results while still earning trust across many functions and stakeholders with executive level visibility and sponsorship.Key job responsibilitiesManaging large initiatives through project initiation, planning, execution, and close-outo Creating and maintaining project materials used by a cross-functional core team.o Building workstream project plans and identifying workstream dependencies during the planning process; supporting the resource planning process.o Executing project closeout process and practices, ensuring all project artifacts are finalized and archived as appropriate.o Taking the lead role with stakeholders to define, align on, and refine program objectives, deliverables, and resourceso Obtaining and driving clarity into requirements coming from one or more impacted functions and demonstrating a solid working knowledge of requirements to project stakeholders and sponsors.o Identifying areas of risk to the project scope or timeline, and escalating to program leadership in a timely manner.o Diving deep where needed to resolve blocking issues during project execution, testing, launch and cutover.o Leading cross functional teams through workstream retrospectives to help drive improvements into team processes; owning and driving process improvements.o Communicating the overall program roadmap and periodic status updates to executive stakeholder body including Amazon Businesses, Tax, Accounting, Treasury, HR, Legal, Finance Operations and related technical teamso Developing and implementing enterprise wide program management tools and standards to support program management core competencies within the team and within broader Finance.BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Brand Experience and Excellence organization creates, builds and leads innovation for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses on helping Brands engage Customers on and off Amazon, develop a winning strategy for Brands to leverage social media to build stronger brands, and launch great products that resonate with Customers and achieve success.In this role, the successful candidate will own the Selling Partner adoption strategy, productivity metrics, and defect reduction efforts for a portfolio of products. They must be able to work strategically to collect, distill and prioritize user needs and advocate on behalf of selling partners using data analysis. They will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment.Key job responsibilities- Operate autonomously to build, develop and manage the adoption strategy of a suite of products,- Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals,- Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives,- Partner closely with other program/product managers, tech leads and internal stakeholders to deliver on your roadmap,- Drive alignment with senior leaders and key cross-functional partners, - Make prioritization and trade-off decisions balancing customer experience, Brand experience, and business value,- Implement mechanisms to drive efficiency and automation of internal processes.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is seeking a Senior Program Manager to join the Corporate Accounting Enterprise Program Office (CAEPO) responsible for contributing to the launch of automation initiatives across the Accounting organization. With the rapid growth of the company, it is essential to make continued investments in process improvement, automation, and technology. This role is based in the US but will have a globally impacting scope and will partner with the world-wide Accounting teams. A successful candidate in this position will have experience in accounting automation, aptitude for project management, technology, internal controls and process design.This position supports and can directly influence the implementation of accounting technology automation solutions to drive process improvement, reduce manual effort, and improve financial controllership for account reconciliations and the overall month-end close cycle. It requires the ability to interpret accounting requirements and transform those to a technical solution with the support of technical partners. The Senior Program Manager will collaborate with a broad group of stakeholders from local and global accounting, business, finance and technical teams to deliver scalable solutions to complex problems.The candidate will benefit from having operated successfully in a fast-paced global organization. Strong prioritization and communication skills are required in representing the accounting organization’s responsibility of financial controllership to internal stakeholders from non-financial disciplines. Practical project management experience is required, along with demonstrable exposure to leading and delivering on technical projects.The role offers the opportunity to participate in influencing innovative business and accounting opportunities and to work closely with experienced cross-functional partners. As a member of the team, this individual will also have access to internal training and coaching opportunities to further develop the skills required to excel as a Senior Program Manager in the organization.Key Job Responsibilities- Build and maintain relationships with internal stakeholders to influence automation design and implementation with financial best practices- Gather and document detailed functional accounting requirements and drive the prioritization and execution of technical deliverables- Define a project plan and think critically to identify, evaluate and communicate on potential risks and obstacles early in the project lifecycle- Define and execute on the pre-launch user acceptance testing and lead the automation launch readiness assessment- Prioritize effectively to manage a diverse portfolio of projects, supporting manual effort reduction, account reconciliation automation, and process efficiency while maintaining financial control- Streamline program delivery across the accounting organization by standardizing project communications, execution and documentation, ensuring consistent, scalable global processesKey job responsibilities- Proven technical and functional expertise related to Blackline financial close automation solutions or similar ERP’s.- Partner with key counterparts across geographies to launch business and/or technical initiatives in a scalable and cost effective manner- End-to-end project management across a suite of launches within a program- Develop a solid understanding of Amazon’s Finance - systems and processes- Translate complex business requirements into functional designs- Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics- Manage process transitions/implementations across multiple functions and geographies- Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented- Identify, assess, track and mitigate risks at multiple levels- Proactively monitor program performance to identify, address and prevent potential issues- Address barriers through problem solving, communication and active coordination with stakeholders- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing prioritiesBASIC QUALIFICATIONS- 5+ years of finance or a related analytical field experience- Bachelor's degree in accounting or related field- 5+ years of creating process improvements with automation and analysis experience- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results- Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Key job responsibilitiesKey Responsibilities • Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeThis is a hybrid role, requiring Program Managers to be on-site at least 3days/week in corporate office. Some travel offsite may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of the following locations: Seattle, Bellevue, Tempe, Dallas, and Austin. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

We are seeking an experienced Customer Success Program Manager with a strong background in the automotive industry to develop and implement customer success strategies while providing crucial real-time support to our customer service agents. The ideal candidate will possess deep automotive industry expertise, including customer finance, insurance, regulatory compliance, and customer service, along with exceptional leadership abilities. The successful candidate will ensure seamless resolution of complex automotive purchase issues through front-line support, directly contributing to our commitment to exceptional customer service.Key job responsibilities- Develop and implement comprehensive customer success programs tailored to Amazon Autos business, focusing on customer success, satisfaction, and loyalty.- Provide real-time support to customer service agents in resolving complex automotive purchase issues, including financing, leasing, and insurance concerns while ensuring compliance with all relevant financial and insurance regulations.- Analyze customer data and feedback to identify trends, opportunities for improvement, and potential risks to customer satisfaction.- Manage relationships with key stakeholders, including automotive manufacturers, dealerships, financial institutions, and insurance providers.- Collaborate with cross-functional teams (e.g., Seller Success, Product Management, User Experience) to ensure a cohesive customer experience across all touchpoints.- Partner with Knowledge Management to create and deliver training that targets customer service team's knowledge of automotive products and problem-solving skills.- Develop and implement key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.- Mentor members of the Customer Success team, fostering a culture of continuous improvement and customer-centricity.About the teamAmazon Autos is a new business that's improving the car-buying experience for Customers. Amazon Customers can now search for and view vehicles for sale in their local area, across multiple brands, with no-haggle pricing and lending, and have confidence the vehicles are in-stock. When the customer is ready to purchase a specific vehicle, they can complete the transaction on Amazon.com from the comfort of their home knowing they received a fair price and best available interest rate. We are obsessed with our customers and in Amazon Autos Customer Success, we make their experience delightful. We identify and drive customer-centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun.BASIC QUALIFICATIONS- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- 2+ years of program or project management experience- Bachelor's degree- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- 5+ years of dealer operations or Finance and Insurace (F&I) Manager experience.- Deep understanding of automotive industry trends, customer behaviors, and market dynamics.- Thorough knowledge of state and federal regulations related to automotive finance and insurance.- Familiarity with automotive industry software and technology (e.g., A2Z, RouteOne)- Strong ability to build relationships with financial institutions and insurance providers.- Superior communication skills, both written and verbal, with the ability to explain complex automotive, financial, and insurance concepts to diverse audiences. ...

This team focuses on strategy to accelerate the automation of technical debt for the Stores accounting organization and is part of Amazon.com. This position will lead a number of initiatives across the Stores Accounting organization, partnering with business and tech to reduce manual effort. This is a great time to join the team as there are many exciting, large scale projects in the pipeline. You will have the opportunity to influence the overall vision and strategy to automate Stores tech debt. Project size ranges from medium to large, and generally entail significant net new requirements due to the nature of tech debt automation. Some of our projects are cross-domain i.e. Retail inventory, Seller, Vendor funding and will allow the PM to learn the end to end Stores processes. Our projects focus on upstream systems and business automation. Many of our programs have funded headcount in tech teams and robust tech debt reduction roadmaps that aim to solve high impact tech debt in the next 2 - 4 yearKey job responsibilitieso Partner with tech teams and global Stores Accounting to develop, influence and prioritize tech debt reduction roadmaps. Evaluate trade-offs for roadmap prioritization with Accounting and tech teams. o Own end to end delivery of complex and high visibility tech debt automation projects, working across tech teams and Accounting. This includes planning, requirements gathering, design, testing and launch.o Develop SME knowledge in domain(s) such as Inventory, Vendor funding, Marketplace etc by deep diving into the business models, systems and transaction flows. o Participate in system and automation design discussions with tech and Accounting to design scalable automation solutions.o Identify automation paths for uncommitted tech debt with Accounting & Tech partners. o Writes executive level documents to influence core stakeholders to take action to accelerate our automation path.A day in the lifeDay to day activities will look like as follows:- Project Management- Delivering accounting requirements to business & tech- UAT testing- Communicate program updates to relevant stakeholdersBASIC QUALIFICATIONS- 6+ years of finance or a related analytical field experience- Bachelor's degree in accounting or related field ...

Global Process Owners (GPO) will have cross functional responsibilities and will be passionate about the selling partner experience, innovation, and cross-team partnerships to deliver business impact. The position involves regular interactions with the senior management on status, risks and is a key contributor to weekly Selling Partner (SP) Support mechanisms which aim to provide the perfect SP experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updates policies or programs. The GPO will own a portfolio of business teams and play an integral role in the defect elimination and change management process and needs to interact and influence stakeholders in Finance, Product/Process Teams, Operations, and Analytics.Key job responsibilities• Interfacing between Amazon business teams and Selling Support Operations to facilitate changes.• Collaborating with operational, training, product, and software development teams to identify, define and specify solutions that create the conditions for Selling Partner and Associate success and satisfaction.• Establish collaborative relationships with business teams to build roadmaps that will identify and reduce contacts (both incoming and productivity efforts) and reduce effort and/or improve SP experience.• Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management.• Being a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Amazon Tax department is a fast-paced, team-focused, dynamic environment. Amazon Global Tax Services is seeking a Sr. Program Manager with experience in process improvement, requirements gathering, and cross-functional leadership.Successful candidates will have strong Program Management skills, experience working with Technical teams, and some Finance (specifically Tax and/or Accounting) familiarity. This will help enable the Sr. PM to facilitate discussions to gather necessary requirements, uncover opportunities within and across teams, and manage change when new technology products are implemented and integrated.Key job responsibilities- Take the lead role with project owners, project sponsors, and subject matter experts to align on project and workstream objectives- Support processes to gather requirements from cross-functional teams, assess them for completeness, and consolidate them for technical teams, stakeholders, and sponsors who will address and implement those requirements- Identify areas of risk to the project scope or development timelines, and escalate to program leadership in a timely manner- Present and articulate complex concepts to cross-functional audiences- Dive deep where needed to resolve blocking issues during project execution, testing, launch and cutoverBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Excited to manage a business with a global reach? Do you want to lead initiatives that will have a significant impact to Amazon’s customer experience and bottom line? The Amazon Currency Converter (ACC) business is looking for an experienced, self-motivated, and highly analytical Program Manager based in China with international/cross-border technology experience to drive new and existing initiatives in collaboration with internal and external payment partners, pursue opportunities to expand the current product offering, and develop innovative solutions to help our Sellers around the world get paid with confidence and ease. The Program Manager will have the chance to launch new program and features, own the relationships with partners, drive global expansion, adoption, and innovation to safeguard seller trust for a strategically critical program for Amazon. The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing Amazon marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more Amazon marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC safeguards customer experience, generates free cash flow and directly impacts the Amazon Flywheel. The ideal candidate will bring the following to the position: a) strong account, program and business management skills including the creation of product and business strategy; b) financial and economic analysis skills; c) payments products knowledge, including an understanding of the international/cross-border payments landscape, competitive environment, and customer behavior; and d) ability to engage with internal and external partners to identify and pursue new business opportunities. Furthermore, the ideal candidate will have successful personal attributes including creativity, leadership, and the ability to influence outcomes both internally and externally. This opportunity requires excellent problem-solving and communication skills. The ideal candidate is entrepreneurial, self-sufficient and results-oriented. BASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong verbal and written communication skills in English & Chinese- Ability to juggle multiple priorities and deliver results in cross-functional environments.- Program experience identifying customer needs and translating into innovative business requirements. ...

Prime Video offers customers a vast collection of movies, series, and sports - all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members in 25 countries around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery. In Prime Video's Customer Relationship and Marketing Tech (CRMT) team, our mission is to build and scale a holistic customer relationship management program and deliver automated and personalized marketing messages to Prime Video customers worldwide. Our team builds, maintains, and obsesses over our customer communication programs delivered in Prime Video’s owned marketing channels and surfaces, including customer emails, app push notifications, WhatsApp, and Amazon.com promotions. Our vision is to make sure every Amazon customer is engaged with Prime Video and the Amazon ecosystem across all points of their lifecycle journey wherever they are. To help us fulfill this mission, we are looking for a talented Senior Program Manager to drive Prime Video's outbound marketing program governance for Email, Push Notification, and WhatsApp channels. This is a unique opportunity to play a key role in an incredibly fast-growing solution business. In this role, you will lead initiatives to drive program and process improvements for automation outbound, oversee outbound channel and tooling governance, and drive optimizations for our existing email and push programs. You will develop a deep understanding of our outbound marketing tooling and programs, identify product and process opportunities, and design solutions to drive program growth. This position requires a proactive, highly motivated individual with an aptitude for critical thinking, program innovation, invent and simplify, and who can think big while also diving deep. The successful candidate will be a self-starter who is comfortable with ambiguity, is customer obsessed, analytical, detail oriented, and enjoy solving complex business problems. This role also requires strong collaboration and relationship-building skills as you will partner with Product and Tech teams, Global & Regional Marketing Teams and Senior Leaders. Key job responsibilities- Responsible for governance of Prime Video’s outbound marketing tools and channels globally- Own and improve mechanisms for marketing stakeholder engagement, and deliver solutions that lead to longer term program success. Simplify program operations, and add, refine, and remove procedures.- Partner closely with WW stakeholders, share and learn best practices, and improve program processes to streamline updates and communications- Measure and improve health of outbound channels and identify opportunities to better serve our customers and stakeholders- Develop a deep understanding of our automated marketing programs and the inter-dependencies of the business problems BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you interested in innovating and influencing to improve the WW seller contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking for a Sr. Program Manager to build and manage the strategy to consistently measure and improve the experience and quality of seller contacts across all Amazon teams interfacing with sellers.Third-party sellers represent significant value to Amazon’s online retail customers and Selling Partner Support (SP-Support) drives success for these sellers through a combination of people, processes and services. We drive cross-functional initiatives to improve the consistency and quality of the seller contact experience. Key job responsibilitiesAs a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve the associate and selling partner experience and will measure the impact to quality, and efficiency metrics. You will collaborate with operational, training, product, and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap. You will provide regular program updates to senior management.The ideal candidate for this role will be able to:- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller experience improvements.- Determine and implement effective Operations solutions quickly, so as to not impede production.- Plan and manage multiple parallel projects.- Maximize resource utilization for the greater good of the organization.- Create, maintain and disseminate project information to stakeholders and senior management.- Remain flexible to changing priorities and open to new ideas.- Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you interested in being part of a high visibility, strategic team that directly impacts Amazon worldwide? The Core Selling Partner Experience Governance Team team defines, implements, and enforces quality standards for all Amazon-built experiences for all of our selling partners worldwide. We are seeking an innovative, entrepreneurial Senior Program Manager (Sr. PM) to lead design and implementation of program infrastructure for Selling Partner Experience governance. Specifically, this role will be responsible for programmatic infrastructure (communications, processes, playbooks) and program management critical to ensuring builder teams world-wide are aware of and adhere to selling partner experience standards. This amazing Program Manager will also implement mechanisms to scale how we work and drive process adoption.The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; and has a drive to own, build, and grow; along with the ability to have a little bit of fun.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...