Seattle

Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service (CS) Customer Engagement Technology (CET) organization is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSA) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.CET powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.The Contact Center Management Solution Team within CET is looking for a Senior Product Manager - Technical to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals. Specifically, you will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing CSAs to handle customer contacts anywhere in the world.You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS.A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has experience managing complex business challenges. You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and with each other. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to frontline operations.Key job responsibilities- Lead Product Definition: Own and drive the customer working backwards strategy, tenets, long-term goals and working backwards documents including customer and market feedback, competitive analysis and business metrics to inform direction.- Define Product Vision: Including future roadmap, investment, innovation and experimentation.- Lead Technology Vision: Work with technology teams to align development with product roadmap.- Lead Product Launch: Own the GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.- Lead Product Operations: Including monitoring and response to customer feedback, continuous product improvement and business growth.- Lead interaction with Cross Functional Teams: Including working closing with high-energy team consisting of Engineers and Program Managers and executive leadership, making tradeoffs based on customer requirements, QA/testing of the product.A day in the lifeYou will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects and adhere to business plans towards shared objectives. You will be responsible for key workstreams including stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- 5+ years of technical product management experience- Bachelor's degree or equivalent- Ability to communicate both business and technical topics to stakeholders and customers- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and partner development decisions and trade-offs- Experience with contributing to engineering discussions around technology decisions and strategy related to a product ...

Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service (CS) Customer Engagement Technology (CET) organization is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSA) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.CET powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.The Contact Center Management Solution Team within CET is looking for a Senior Product Manager - Technical to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals. Specifically, you will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing CSAs to handle customer contacts anywhere in the world.You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS.A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has experience managing complex business challenges. You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and with each other. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to frontline operations.Key job responsibilities- Lead Product Definition: Own and drive the customer working backwards strategy, tenets, long-term goals and working backwards documents including customer and market feedback, competitive analysis and business metrics to inform direction.- Define Product Vision: Including future roadmap, investment, innovation and experimentation.- Lead Technology Vision: Work with technology teams to align development with product roadmap.- Lead Product Launch: Own the GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.- Lead Product Operations: Including monitoring and response to customer feedback, continuous product improvement and business growth.- Lead interaction with Cross Functional Teams: Including working closing with high-energy team consisting of Engineers and Program Managers and executive leadership, making tradeoffs based on customer requirements, QA/testing of the product.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- 5+ years of technical product management experience- Bachelor's degree or equivalent- Ability to communicate both business and technical topics to stakeholders and customers- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and partner development decisions and trade-offs- Experience with contributing to engineering discussions around technology decisions and strategy related to a product ...

We believe that Amazon is the best place in the world to do indirect tax calculation and collection work.Amazon strives to be the Earth’s most customer-centric company, where people can find and discover virtually anything they want to buy online. One byproduct of that mission entails becoming one of the world’s largest collectors of online indirect taxes and fees – including US sales taxes, EU value-added taxes, and other global transaction taxes. The Tax Engine Business Team ensures that Amazon has the right technology and processes to not only calculate and collect those taxes accurately in a rapidly changing business and tax environment – but also support continued business growth and innovation by providing world-class services to millions of our customers and sellers all over the world.Key job responsibilitiesAmazon is looking for experienced product managers and/or tax professionals with an interest and aptitude for solving complex and impactful indirect tax collection challenges. As a Senior Product Manager you will help develop and evolve our indirect tax technology, processes, services, features, and operations. You will be expected to respond to new or changing tax legislative/compliance and business needs, and drive the end-to-end project lifecycle required to adapt or enhance our indirect tax collection capabilities to meet those needs. You will partner closely with cross functional teams across nearly all of Amazon to gather business and tax requirements, convert those requirements into product specifications, collaborate with software and business teams, and continue to engage through the entire lifecycle of our projects – from design-to-delivery.A day in the life• Meeting with tax, business, and software teams to understand their objectives and identify the associated indirect tax calculation and collection implications. Identifying the required technical, process and operational changes to support those objectives. Developing product functional and user experience requirements, feature specifications, and standard operating procedures.• Actively participating in projects throughout their lifecycle to ensure that the requirements are met – to include making tax rules configurations, specifying and reviewing test cases, troubleshooting issues, and ensuring alignment across teams.• Understanding your customers (consumers, sellers, taxing authorities, and Amazon internal teams) to ensure that our product development consistently meets the goals and experience expectations of our customers. Developing long term product strategies and associated product roadmaps – seeking consensus to prioritize those strategies, documenting trade-offs, and removing obstacles as necessary.• Providing general indirect tax calculation and collection super subject matter expertise to internal and external stakeholders – including legal, customer service, public policy, media relations, business development, tax software vendors and service providers, taxing authorities and other governmental entities, and industry and tax groups.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience with product cycles of 6+ months- Experience in product or program management, product marketing, business development or technology ...

The Registration and Verification team's mission is to: (a) verify the identity of every person and business selling on Amazon through the Seller lifecycle, (b) make it simple and fast for Sellers to register globally, and (c) continuously improve operations to achieve accuracy, speed, and scale. When we are successful, we build trust with our Customers and enable Marketplace growth.We are seeking a seasoned product leader who can help us raise the bar on creating a world-class verification experience for 3P Selling Partners who want to sell on Amazon stores. The ideal candidate must be able to influence across multiple company organizations, be an exceptionally strong communicator and analytical thinker and have a history of delivering results. This person will have solved complicated problems with elegant, simple solutions. The individual must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, and leadership are essential to success in this role.As a seasoned Product Manager, you will demonstrate the following skills: - Product strategy and direction: Continually assess the needs of our customers and partners in defining and evolving the product and business strategy. - Roadmap Planning: Deliver world-class innovation in features, usability and product performance in a consistent cadence of releases. Be the internal and external authority and advocate for your program. Ensure consistent execution of product lifecycle processes from concept to launch, driving value-based prioritization of product development initiatives to ensure maximum ROI. - Requirements Definition: Develop comprehensive product plans incorporating customer needs, defining the competitive arena, and establishing the objectives, strategies, and actions required to achieve business goals. Produce high-quality requirements docs and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. - Work with the tech teams to craft business requirement documents, influence design and architecture of technical solutionsKey job responsibilities- Collaborate with multiple teams to define the strategy, vision, and features for an upcoming product launch- Own the product backlog and the Business Requirements Document, determine the prioritization and make feature trade-offs - Deliver the product by working with a wide set of cross-functional teams including Engineering, Legal, Information Security, UX Designers.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Alexa Smart Home is evolving Alexa into an intelligent, indispensable companion that helps customers get the most out of the technology in their home. Our homes are an important part of our daily experiences, now more than ever. They are where life happens, where we grow up, where we laugh, bond and feel safe and secure. We are an organization committed to bringing the next generation of Alexa Smart Home experiences to customers. We are looking for an experienced Technical Product Manager who has a passion for innovating on behalf of customers using the latest Large Language Model (LLM).Key job responsibilitiesAs a part of the Smart Home Voice Experience team, you will be responsible for helping customers to control, configure, and troubleshoot their smart home devices, using a natural and conversational style, powered by Large Language Model (LLM). You will own and be responsible for defining the roadmap and implementing features to enhance the voice interaction experience. You will build experiences and measure success using quality KPIs.A day in the lifeAs a Senior Technical Product Manager, you have an enormous opportunity to impact the customer experience, design, architecture, and implementation of products and services. You will drive product strategy and definition, and collaborate with UX design, engineering and science to develop and launch features. You will deliver recommendations to senior executives and drive alignment across levels, functions, and organizations.The ideal candidate has a passion for innovating on behalf of customers, solid understanding of the software development process, and a demonstrated track record of delivering new features and products. They value collaboration, data-driven decision making, learning, autonomy, and can comfortably communicate with others, in both technical and non-technical roles.About the teamThe Alexa Smart Home Voice Experience team is a group of tenured Amazonians working on a singular mission to offer a best in class voice experience to control smart home devices. You will be working alongside a team of high performing individuals who love challenges and experimentation. We are led by a tenured Amazon leadership team that is committed to team growth and team member satisfaction.Checkout this video of how customers are using Smart Home devices with Alexa: https://www.aboutamazon.com/news/devices/how-alexa-makes-the-emerald-forest-even-more-enchanting#VideoBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

The DOS-Tech org owns supply and demand management, tech and science for Amazon Devices (Echo, FireTV, Fire Tablets, and Kindle). Our optimization services are developed to make optimal decisions that ensure every customer is able to buy the device they prefer, at the time and place they desire, delivered at the lowest possible cost to Amazon. Our large-scale optimization tools and systems are built entirely in-house and are pioneering the space of integration with a global manufacturing and supply network, inventory management, logistics control and PO optimization.As Product Manager for Optimization services, you will be responsible for setting the vision for the products, ensuring inputs, algorithms, tech stacks and processes are executing for optimal build, inventory and transportation decisions, and managing the organization to hit both short-term and long-term goals. You will directly interface with our Customers across Planning, Logistics and Product orgs building partnerships with the end consumers of our services and DOS tech and science teams. Key job responsibilitiesThe DSO org owns supply and demand management, tech and science for Amazon Devices (Echo, FireTV, Fire Tablets, and Kindle). Our optimization services are developed to make optimal decisions that ensure every customer is able to buy the device they prefer, at the time and place they desire, delivered at the lowest possible cost to Amazon. Our large-scale optimization tools and systems are built entirely in-house and are pioneering the space of integration with a global manufacturing and supply network, inventory management, logistics control and PO optimization.As Product Manager for Optimization services, you will be responsible for setting the vision for the products, ensuring inputs, algorithms, tech stacks and processes are executing for optimal build, inventory and transportation decisions, and managing the organization to hit both short-term and long-term goals. You will directly interface with our Customers across Planning, Logistics and Product orgs building partnerships with the end consumers of our services and DIAL tech and science teams. A day in the lifeThis is a highly visible role that interacts across a broad set of orgs and requires developing relationships and partnerships with senior leaders within Lab126, Finance, Sales/Marketing, and SCOT. About the teamAmazon’s devices business is continuously increasing in complexity, from the original Kindle to the current portfolio of 50+ devices across 10+ countries. To effectively allocate inventory across customer demand and deliver insights to internal teams you will need to understand customer behavior, interdependencies with other systems, analytical tools, and goals of key stakeholders. You will lead the definition of the long-term strategic vision, creation and execution of the product roadmap, interaction with technical teams, testing with end users, and communication with senior leadership.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Amazon Web Services is seeking a driven Senior Technical Product Manager for AWS Wickr. Our fast-growing team builds products and services to help customers secure their communications. As a Senior Technical Product Manager, you will work directly with customers across the globe to identify their unique data and analytics needs and improve the ease of understanding, flexibility and customer value of our platform that power customer facing products. Our team is looking for a smart, customer-focused, technically savvy, and strong owner to lead the definition and delivery of products that provide customers with key data-driven insights to enable their cost and usage reporting and processing data pipeline. This is a cross functional role. You will define vision, strategy, roadmap, and package capabilities to delight customers. You will get an opportunity to work with an entrepreneurial team and data scientists that are leveraging artificial intelligence and machine learning technologies to help customers drive efficiencies and accelerate their time to value.Key job responsibilities- Create the product vision, and strategy for internal and external customers.- Engage with customers through a variety of channels and serve as the voice of the customer internally.- Gain feedback from customers to ensure right focus in building our products- Manage the entire product life cycle from strategic planning to tactical execution.- Partner with engineering teams to deliver on the product roadmap.- Establish goals and review metrics to identify opportunities and measure the success of the product features.- Define and maintain a product roadmap with inputs from all stakeholders.- Provide effective written and verbal updates on the products and key projects to senior leadership and stakeholders.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of working as a Technical Product Manager experience- 3+ years of technical (software development, network development, IT, other related) experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

Are you interested in being part of a high visibility, strategic team that directly impacts millions of Selling Partners worldwide? Are you interested in using the latest in Generative AI to radically reduce Selling Partner effort to generate listing content on Amazon? The Core Selling Partner Experience (CSPE) team builds world-class experiences to help Selling Partners across the world bring great selection at low prices for our shopping customers. We are seeking an experienced Sr. Product Manager - Tech to re-imagine and deliver simplified Selling Partner listing creation and management experiences across Seller Central and Vendor Central.Key job responsibilities• Understanding Selling Partner needs, defining clear project plans, and executing to high expectations in a fast-paced environment.• Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities.• Partnering with other functional teams to identify and influence development of new products and services.• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, UX, tech and analytics teams to define and deliver impactful solutions to our Selling Partners.• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.• Drive execution of product roadmap, GTM and Selling Partner adoption by partnering with internal stakeholders.• Making smart tradeoffs, coordinate dependencies, and maintain communication throughout the organization to guarantee smooth and efficient product delivery.A day in the lifeYou will help define the product vision for our core listing experiences (desktop/mobile) used by millions of sellers every day. You will identify ways to simply content generation using Generative AI and other ML-based solutions. You will work with UX, tech and WW stakeholders to design, build and bring products to market. You will be responsible for overall adoption, effectiveness, efficiency and satisfaction of your product.About the teamThe Selling Partner Listing Experience team, within CSPE, focuses on improving the Selling Partner product listing experience across our Seller and Vendor desktop and mobile experiences. We do this through experience consolidation, driving consistency across the Selling Partners experience, and developing new experiences to help our Selling Partners sell successfully on Amazon.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 5+ years of technical product or program management experience ...

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? If yes, then we're looking for you!We are seeking a Sr Product Manager - Technical to join the Customer Engagement Technology (CET) Team within Amazon Customer Service (CS). We’re building the solutions that will enable customers to get the help they need, in a delightful self-serve way, across text and voice channels. You will be responsible for driving the vision of how we will use Artificial Intelligence (AI) with Large Language Models (LLMs) to revolutionize how customers interact with customer service.In this role, you will be responsible for key workstreams including strategic vision setting, market and competitive analysis, customer research, business reviews, engineering and science roadmap reviews, and organizational goal setting. You will work on large, important product initiatives and define the long-term strategy to meet emerging customer needs and technologies. You’ll also work closely with senior leaders and cross-functional stakeholder teams within CS and across Amazon - partnering to build exceptional customer experiences.A successful candidate should thrive in a highly collaborative, ambiguous, creative, and fast-paced environment with a proven track record in taking on end-to-end ownership and successfully delivering results. The ideal candidate will have experience in managing large scale customer facing chatbots and/or webpages that guide customers through workflows to resolve their issues. You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. We’re looking for an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure, and handover.Key job responsibilities- Define and drive the multi-year vision for the product portfolio.- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.- Measure and analyze existing products for opportunities to innovate and improve, providing additional benefits to customers.- Deliver long-lasting foundational systematic solutions that pave the way for effective use of LLMs.- Work with leaders across science, tech, product/program management, corporate and operations to identify and manage new and existing opportunities, initiatives and processes.- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.- Assess product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts.- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.- Influence senior leaders across Customer Service and communicate Amazon AI’s vision, strategy, goals, status, and customer impact.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamJoin our team of product leaders, scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. Prime members world-wide can also subscribe to hundreds of channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required, and buy/rent videos, or watch Live Events/Sports and linear streaming content. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery.Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers.The Prime Video Personalization & Discovery team is seeking a Senior Product Manager Manager Tech to help deliver superior experiences to Prime Video customers worldwide. You will own a substantial portion of the product strategy and vision, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, project management, design, operations, finance, legal, business development, customer service, content acquisition, and executive teams to optimize the Prime Video Personalization & Discovery customer experience. We are looking for an analytical, data-driven, resourceful, customer focused individual who also has the ability to work independently but excels as part of a high-performing team. This individual will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic environment while keeping customers' best interest in mind at all times.BASIC QUALIFICATIONS- 2+ years of end to end product delivery experience- 5+ years of technical product or program management experience- Bachelor's degree- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Have you ever looked at a price and wondered why that price? Are you excited about driving customer facing improvements as scale. If so Retail Pricing is the right team for you! The Retail Pricing team prices everything shipped and sold by Amazon, worldwide and cross-format. Our goal is to earn long term customer trust by offering the best prices to customers, across hundreds of millions of prices everyday. Experimentation, automation and scalability are a core part of our mission statement. In this role, you will seamlessly transition from being the leader securing organizational alignment on strategic initiatives to delivering new high-performance, fault-tolerant capabilities that improve our prices without human intervention.Key job responsibilitiesAs an ideal candidate, you have a passion to understand the interplay of our different pricing strategies to fuel scale and automation. You are responsible for defining and driving our product roadmaps. You will work with in-house scientists, retail organizations, data-engineers and software teams to identify new features and projects. As our lead product strategist, you must analyze the potential customer and financial implications, select the most promising ideas, prioritize them and create a cohesive roadmap. You will also evangelize new features to our clients, working to accelerate their adoption, track the impacts, and communicate results with senior leaders.This is a highly visible position. You must have the experience and capability to prepare documentation for senior executives and align your roadmap with Amazon’s strategic objectives. Excellent written, verbal communication and data analytical skills are a necessity. Successful candidates should thrive in a highly collaborative, creative, analytical, and fast-paced environment oriented around delivering better prices to customers worldwide.About the teamCome join a creative team dedicated to adventurously innovating across the breath of our strategies, products and channels.We are an interdisciplinary team of Product Managers, Engineers, and Scientists incubating and building day one solutions using machine learning and optimization techniques to solve some of the toughest business problems at Amazon.BASIC QUALIFICATIONS- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience in building and driving adoption of new tools- Experience owning/driving roadmap strategy and definition- 5+ years of technical product or program management experience- Experience with end to end product delivery- Bachelor's degree ...

The Seller Growth Team is a growing business-tech team, focused on accelerating the growth of Sellers by providing tools, insights and recommendations that enable them to make better and faster decisions at each step of their journey. Our Sellers are both small and large businesses, who rely on success in the Amazon marketplace for their livelihood, and who we treat as our Customers. We build software solutions with WW Sellers WW.As a Sr. Product Manager, Technical (PMT) on the Seller Growth team, you will play a pivotal role in driving the technical strategy and execution for products that empower Amazon's third-party Sellers to grow their businesses successfully. You will own seller-facing analytics and recommendations products and will be responsible for defining the vision and measuring the success of these experiences. You are an expert in technical Product Management and have the ability to develop technical products of the highest quality. You will work closely with engineering and science teams, designers and cross-functional partners to deliver innovative solutions that enhance the Seller experience, streamline operations, and drive business growth. We are looking for candidates with the following skills:1. Extensive experience in technical product management, including the ability to define and execute a clear technical strategy for complex products and systems.2. Strong technical background with a deep understanding of software engineering principles, system architecture, data analytics, and product development methodologies.3. Strategic thinking and vision with an ability to define and communicate a compelling technical product vision, align stakeholders, and drive execution towards measurable business goals.4. Customer-centric mindset with a strong focus on understanding the needs and pain points of Amazon's third-party Sellers.5. Data-driven decision-making with proficiency in leveraging data and analytics.6. Cross-functional collaboration with excellent communication and collaboration skills to work effectively with cross-functional teams.7. Domain knowledge and familiarity with e-commerce, marketplace dynamics, and the unique challenges faced by third-party Sellers preferred.About the teamThe Seller Growth and Development (SG&D) team helps Selling Partners (SPs) WW grow their businesses through: 1) generating and vending Data and Analytics, including providing timely business input and output data to enable their daily operations, and creating analysis and insights to enable their success, especially in the critical areas of new product introduction, customer engagement and loyalty, and profit optimization, and 2) delivering relevant, actionable, consistent, and trusted Recommendations across SP interfaces (e.g., Seller Central, AM tools, Seller App, API) to help Sellers grow their business and achieve greater success in our WW stores. Our Data and Analytics products include Business Reports (BR), Amazon Brand Analytics (ABA), Product Opportunity Explorer (OX) and Amazon Retail Analytics (ARA). Our Recommendations products include Manage Your Growth (MYG) and Explorer Selling Programs (ESP). We rely on Growth Consulting (GC) and UX Research to elevate the voice of the Seller and influence the prioritization of resources to ensure the delivery of the highest value features and tools.BASIC QUALIFICATIONS- Bachelor's degree- Experience in technical product management, program management or engineering- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with technologies like Hadoop, Rules based systems and Machine learning- Experience with feature delivery and tradeoffs of a product ...

AWS Elastic Block Store (EBS) is looking for a seasoned product manager to help us set the vision and build the future of block storage on AWS. The EBS service delivers high performance virtualized storage "in the cloud" for EC2. Millions of customers, from individual developers to large enterprises, use EBS for durable and performant storage and it is a key building block for any application. As a member of the team you'll work alongside engineers and leaders to develop and operate one of the largest distributed systems in the world. We are looking for a Technical Product Manager, External Services (PMT-ES) to help define new features and solutions for EBS customers. In this role, you’ll have ownership of several critical customer-facing features. You’ll thrive in this role if you love learning about complex systems, love working with technical teams, are inspired by the idea of inventing new solutions on behalf of customers, and have a persistent desire to improve how things are done. Our ideal candidate has the strategic thinking, creative vision, customer empathy, technical acumen, and operational understanding to deliver large-scale, customer-facing features. You have delivered large-scale SaaS applications with a focus on user experience, experimentation and metrics-driven decision making. You are excited about the incredible opportunity cloud services represent and is deeply passionate about working with great teams that deliver the highest quality services. You thrive in a fast-paced environment that requires strong technical and business judgment and solid communication skills. A day in the lifeYour day starts a call with a large enterprise customer provides insights for feature enhancements. You then meet with the Director of Engineering to discuss the product roadmap and resource allocation. Mid-morning, you collaborate with product marketing and business development on go-to-market strategies. After lunch, you analyze user feedback and work on a PR/FAQ for a key use case expansion. Your day ends with preparation for a strategy meeting with our VP on how we grow the business.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of working as a Technical Product Manager experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent ...

Amazon provides Prime members unparalleled convenience and ease of mind by offering one-hour, ultra fast delivery as well as two-hour scheduled delivery of tens and thousands of essential products. Our team is seeking a talented product leader to help us grow and evolve our technology platform to further scale under the roof technology.To be successful you need to be flexible and entrepreneurial. You are a true owner - you are passionate about the business and innovate on behalf of our customers. You ideally have experience presenting a strategic vision to SVP/VP leadership, and are excited to think-out-of-the box to solve complex problems.As a Senior PMT, you will define the long-term tech-product vision for our stores (e.g., Amazon Fresh stores, Whole Foods Market, Go stores). You will define the metrics, and your work will have direct impact on the day-to-day operations. You will own the product roadmap to deliver incrementally on the vision. You will partner closely with engineering teams, UX teams, and operations stakeholders across NA, EU/UK, JP, SG, IN, and MENA.BASIC QUALIFICATIONS- Experience in technical product management, program management or engineering- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services ...

*Utility Computing (UC)* AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.At AWS we are dedicated to providing innovative cloud solutions that empower businesses to scale efficiently and effectively. The Auto Scaling team is seeking an entrepreneurial and innovative technical Senior Product Manager to define and deliver services that enable customers to build highly elastic and scalable applications in the cloud.In this role, you will be responsible for working closely with engineering, marketing, sales and others to define and execute a high impact roadmap of features and services that enhance our customers' ability to seamlessly scale their applications. You will work backwards from the customer to understand their challenges and needs and define the capabilities experiences AWS will offer to make it easy for customers to operate at scale. You will be responsible for product exploration and design, and work with a dedicated team of super talented engineers to build and launch these products.Key job responsibilities• Engage with customers to understand their requirements, gather feedback, and ensure the product meets their needs.• Develop and communicate a clear product vision and strategy for Auto Scaling that aligns with the overall business goals.• Create and maintain a detailed product roadmap, prioritizing features based on customer needs, market trends, and business impact.• Work closely with engineering, UX, marketing, and sales teams to deliver high-quality features on time.• Conduct market research and competitive analysis to identify opportunities and threats, and adjust the product strategy accordingly.• Define and track key metrics to measure the success of the product and inform future decisions.**Why AWS**Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.**Diverse Experiences**AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.**Work/Life Balance* *We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. **Inclusive Team Culture* *Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.**Mentorship and Career Growth**We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 5+ years of technical product management with internet business experience- 5+ years of working as a Technical Product Manager experience- 3+ years of technical (software development, network development, IT, other related) experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)- Excellent verbal and written communications skills ...

AWS Fintech team is looking for a highly motivated Senior Product Manager to partner with our software development teams in building out financial systems for the global AWS business. The success of these systems will be instrumental to AWS’ ability to scale finance capabilities for a fast growing and increasingly complex global business. This position will play an integral role in ensuring the systems are accurate and support the right financial and business analysis for the global finance organization. This role will support and enable the development and automation of complex reporting and analysis that deliver actionable insights for entire AWS. This position requires a proactive, highly motivated individual with an aptitude for customer focus and critical thinking and who can initiate and manage strategic system development with global teams. This person will be expected to take ownership and drive positive change. The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical, detail oriented and possesses the ability to work well with cross-functional teams including world-wide AWS, finance, and software development teams. Primary responsibilities for these custom finance systems include: - Developing and driving product vision and strategy in alignment with the AWS Finance technology vision - Ensuring that standardization, automation, scalability, and agility are components of the systems and tools - Identifying business and technical requirements, including customer experience improvements, and prioritizing requests for software development teams- Ensure appropriate coordination and communication with relevant business and cross functional stakeholders - Providing analytical support, including prototypes and proofs of concept, for AWS software development teams - Managing Fintech products throughout the product life cycle- Deep dive and analyze key finance KPIs and business performance metrics, identify gaps and define measurement frameworks to support actionable insights- Assess tech design strategies, and determine design approaches / tradeoffs in the product development strategy.About the teamThe AWS FinTech team enables the growth of earth’s largest cloud provider by building world-class finance technology solutions for effective decision making. We build scalable long-term solutions that provide transparency into financial business insights while ensuring the highest standards of data quality, consistency, and security. We encourage a culture of experimentation and invest in big ideas and emerging technologies.We are a globally distributed team with software development engineers, data engineers, UX designers, technical program managers, product managers, program managers, and business analysts. We invest in providing a safe and welcoming environment where inclusion, acceptance, and individual values are honored. Our diverse, talented individuals come from a variety of cultural backgrounds and we create fun and engaging opportunities that bring us together.We’re looking for product managers who love building finance solutions, are self-directed, love to learn, and aren’t afraid to take on big challenges. You can roll up your sleeves to troubleshoot issues and drive collaboration for innovative solutions. You’ll be encouraged to bring your experiences, talents, and passions to work, and in return, be met with opportunities to think big, be bold, and do your best work. Here, you’ll find more than just another job. You’ll find a place where you can bring your authentic self to work each day and where there’s no end to growing your career. Come join us!BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of product or program management, product marketing, business development or technology experience- Experience identifying business opportunities and building a product- Strong leadership, project planning and execution skills- Proven ability to think strategically and influence stakeholders to deliver a multi-year roadmap- Excellent written and verbal communication skills- Experience contributing to discussions on technology decisions and strategy of a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon Web Services (AWS) is looking for a Senior Product Manager to be part of the Seattle-based AWS Lambda service team. AWS Lambda is changing the way that companies think about computing in the cloud. AWS Lambda is at the center of the "serverless" movement that enables startups and enterprises alike to realize agility, elasticity, and cost efficiency gains at an unprecedented level, without requiring every developer to become an expert in distributed systems, deployment technologies, and infrastructure management. If you're excited by cloud computing, want to help lead from the innovative edge, and have a deep rooted passion in the evolution of computing and application development platforms, then we want to talk to you! As a Senior product manager, you will be a critical part of the PM organization that owns the business model and P&L, feature development and prioritization of the product roadmap, customer segmentation and pricing, and demand generation for impactful new products. You will work across engineering, business development, and marketing leads to set strategy, define the product, and make the difficult, high-judgment trade-offs between features and time-to-market. You will partner with the technical leaders of the organization to ensure the programming model, scalability and reliability promises, and developer experience delight our customers. As one of the team leaders, you will play a key role in hiring additional team members the team, and help set the vision, values, and culture of this business. Further responsibilities include: - Author documents relating to product life cycle including product roadmap, business requirements and functional specifications. - Drive product development across teams (primarily Engineering, Operations, Product Management, Business Development, and Marketing) through business requirements, design, implementation, and deployment. - Work collaboratively with Engineering as an advocate for the needs of our customers - Evaluate industry innovations and technology platforms and identify partnership and collaboration opportunitiesWhat does it take to succeed in this role? Excitement in finding new ways to help a developer do things more efficiently or faster. A deep empathy for developer challenges, balanced with a strategic understanding of business objectives and be creative enough to help define what we build. Demonstrated experience leading developer facing platform efforts, and a strong technical background with familiarity with large scale systems. Someone with exceptional communication skills to manage the large degree of external interaction with customers and partners the role needs. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS-Experience in technical product management with internet business-Experience working as a Technical Product Manager-Experience in a technical field (software development, network development, IT, other related)-Experience in taking a product from conception & definition phase through engineering design and taking it to market-Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

Are you obsessed with helping customers find the entertainment they love? Do you thrive in building something from scratch and growing it to impact millions of customers on a daily basis? Fire TV Channels is an ambitious new free streaming service that brings customers a one-stop shop for fun daily content in News, Sports, Entertainment, Lifestyle and more in a personalized experience built for Amazon devices.We are looking for a Senior Product Manager - Technical to lead the strategy, development, and scaling of new revenue-generating experiences for Fire TV Channels at the nexus of the customer, content provider, and advertiser. This role will lead product strategy and delivery for Fire TV Channels expansion across new international marketplaces and device surfaces to grow our addressable customer base. You will develop innovative experiences for millions of customers, work with top global and national content brands, and create industry-leading ad inventory for video advertisers. This opportunity puts you in the driver's seat of a new and growing business. We work in the middle of one of the fastest growing areas of entertainment, and our team has full P&L responsibility with engagement, revenue, and profit goals. You will drive the strategy and vision for our products, and develop roadmaps and features that deliver exceptional customer experiences. The role is inherently cross-functional -- you will work closely with engineering, design, business development, content, marketing and executive teams to bring products to market and develop and grow business opportunities for Amazon. A successful candidate will be highly analytical, able to work extremely effectively in a matrixed organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products that customers love. Key job responsibilities- Define the product vision working backwards from delightful and differentiated customer experiences- Develop a cohesive expansion strategy optimizing product and functional levers to grow our customer base and engagement- Create high quality product roadmaps and detailed, crisp business requirements and user stories that drive UX and technical designs- Gain buy-in for the product vision and roadmap both internally and with key external partners- Manage prioritization and trade-offs among customer experience, content and advertiser partner experience, business opportunity and execution costs/risks- Work closely with engineering, UX, content, marketing, finance, and legal teams to invent and simplify for high velocity product delivery- Break down ambiguous and complex problems, proactively identifying and resolving strategic, technical, business, and customer-impacting issues- Drive product launches and go-to-market working with marketing, public relations, executives, and other teams across marketplacesAbout the teamThe Fire TV Channels team is part of the Fire TV Content & Advertising organization, which combines entertainment and advertising technologies, smart TVs and Alexa to help our customers discover and engage with content and help Amazon lower prices. We operate at Amazon scale, designing and deploying software that is enjoyed by millions of active users globally. We solve significant customer problems in the consumer electronics space through devices, mobile applications, computer vision, and machine learning. One of our product lines is Fire TV, a global leader with over 200MM streaming players and smart TVs sold worldwide.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon is seeking a Sr. Product Manager - Technical to join the Global FP&A Technology (GFT) team within the Corporate Financial Planning and Analysis (FP&A) organization. Our team enjoys a unique vantage point into everything happening within Amazon. We manage complex programs and works closely with multiple stakeholders including Finance, Accounting, and Financial systems teams to solve problems that directly impact Amazon’s financial reporting and planning. The successful candidate will lead company-wide finance transformation product roadmaps to drive innovation in finance planning, reporting, and analytics.As a Sr. Product Manager - Technical, you will use a combination of outstanding leadership, strategic thinking, analytical skills, and cross-functional partnerships to innovate on behalf of our customers. You thrive on working with cutting-edge technology, have a proven track record of owning and delivering world-class experiences to customers that raise-the-bar from an innovation, usability, and design perspective. Lastly, you deliver results in an ambiguous, fast-paced, dynamic business environment and are highly comfortable exercising fantastic judgment across a spectrum of highly diverse problems.If you are passionate about working in the intersection of Finance, Product Management, and Technology, driving product innovation, adoption, user engagement and growth, come join us!Key job responsibilities - Lead product strategy and development for large-scale internal financial system products and technologies.- Work closely with engineering and business stakeholders to understand and communicate requirements, and deliver product features. - Bring the Voice of the Customer to the table, and participate in feature review / trade-off discussions. - Manage delivery of current products concurrently with future product planning. - Actively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals. - Identify and lead projects for process improvements and finance transformation initiatives.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. We are looking for an experienced Senior Product Manager-Technical to join our Shopper and Merchant Experience team, where they will innovate on behalf of third-party customers and help build the future of autonomous retail. This person will be responsible for the end-to-end Just Walk Out (JWO) experience for enterprise customers, from onboarding and store setup, to ongoing management and expansion, through post-purchase receipt and returns. This person will work closely with cross-functional engineering, design, and business teams to develop roadmaps that create future experiences to delight JWO shoppers and merchants. As the JWO business scales, this role will be a critical driver of customer success and a key strategic partner to the broader JWOS organization.Key job responsibilities* Drive the product strategy, roadmap, and execution for the Merchant Experience. Consult with key partners to determine program prioritization and identify tradeoffs.* Proactively identify opportunities and gaps to improve customer experience and work with engineering to address them. Engage directly with customers and tech partners to develop and launch product features.* Regularly communicate with business leaders, tech partners, and other stakeholders to drive alignment across key business initiatives.* Leverage technical expertise to evaluate the current architecture, identify risks/limitations, and propose solutions to deliver a scalable, self-serve experience for customers. Identify and mitigate risks, preventing them from escalating into major issues. * Influence technical priorities and business strategy through data-driven and anecdotal voice of customer inputs. A day in the lifeOn a daily basis as part of our team, you have the unique opportunity to help build the future of autonomous retail. You will work hand-in-hand with external customers to identify experience gaps, prioritize feature roadmaps, and develop and launch new experiences. You'll work backwards from a diverse set of customers to build and improve upon the merchant experience, influencing long-term strategy and creating a robust suite of retail products. You will encounter ambiguous problems that require broad thinking and provide opportunity for high ownership. You will work in a highly collaborative environment that’s more startup than big company.About the teamJust Walk Out (JWO) technology enables shoppers to enter a store, grab whatever they want, and quickly get back to their day, without having to wait in a checkout line or stop at a cashier. By removing the checkout, retailers can increase merchandising space, move more customers through the store, and provide a frictionless shopping experience. Designed and custom-built by Amazonians, our JWO Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Within the JWO Tech product team, we are continually innovating on behalf of shoppers and retailers. Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an innovative program that continues to push the state of the art in computer vision, machine learning, distributed systems, and hardware design.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with end to end product delivery ...