Seattle

We are seeking an experienced, self-directed Senior Program Manager (PM), Business Operations to join our AADA People eXperience and Technology (PXT) team. AADA encompasses four distinct businesses at the forefront of innovation - Ads, IMDb, and Grand Challenge (AIGC), Amazon Web Services (AWS) & Sustainability, Devices and Services (D&S), and Artificial General Intelligence (AGI). Ads, IMDb, and Grand Challenge (AIGC): AIGC comprises Amazon's advertising business, the popular IMDb entertainment database, and a team tackling innovative moonshot projects. As a leader, you'd have the opportunity to drive growth in Amazon's advertising offerings, leverage IMDb's vast data and audience, and work on cutting-edge solutions to global challenges.Amazon Web Services (AWS) and WW Sustainability: AWS is the world's leading cloud computing platform, providing a vast array of services to millions of customers globally. The WW Sustainability team sets ambitious environmental and social goals for Amazon and its partners, making meaningful progress on critical sustainability initiatives.Devices and Services (D&S): D&S is responsible for pioneering Amazon's consumer hardware and software products like Alexa, Fire TV, and Ring. Leadership in this area would allow you to shape the future of ambient intelligence and connected home/life experiences.Artificial General Intelligence (AGI): The AGI team has the bold mission of building transformative general-purpose AI services to benefit all of Amazon's businesses. Guiding this effort would put you at the forefront of the race to develop advanced artificial intelligence capabilities. As a business operations leader, you will be at the center of driving the rhythm of the business for AADA PXT, leading mechanisms for the leadership team to build and operationalize plans that power our businesses. You will also lead initiatives to engage the broader PXT organization in these plans, helping inspire and create a sense of purpose and community by linking our team’s work with broader PXT’s strategic plans.The Sr. PM, Business Operations leads a diverse portfolio of strategic and operational initiatives. This includes driving project management, organizational effectiveness, and critical HR functions to ensure the success of the business. With a high degree of ambiguity, you will need to adopt both a strategic and scrappy approach, translating big-picture goals into detailed execution plans.The ideal candidate excels in navigating ambiguity, seamlessly moving between the details and the broader context. Partnering closely with the leadership team, you will develop and drive core operational processes, people-focused programs, and aligned communications – all while maintaining a firm grasp on the organization's overarching business cadence.Strong candidates are curious, customer-obsessed, and possess impressive project management skills with the ability to influence at all levels by using a strong business and HR acumen, outstanding communication abilities, and a willingness to roll up your sleeves to get the job done. Thriving in a fast-paced, high-visibility environment, you will spearhead new initiatives that require cross-functional coordination, driving projects and priorities to resolution.The ideal candidate thinks strategically, writes compellingly, and organizes effectively, all while earning the trust of the team and key stakeholders. If you're ready to leverage your talents to enable transformation and drive positive change, this could be the exceptional opportunity you've been seeking.Key job responsibilities• Develop and drive mechanisms and forums to scale, drive collaboration, increase innovation, and build community across the AADA PXT ecosystem.• Lead the business cadence for AADA PXT including running and improving mechanisms to set, manage and track goals, and ensure accountability for results.• Drive monthly and quarterly business reviews for AADA PXT leadership.• Develop and execute an engagement plan that increases connection and learning across the AADA PXT teams.• Provide strategic guidance to PXT leaders, bringing deep knowledge of Business Operations and proven execution of implementing best practices.• Design and facilitate offsites, meetings and summits for AADA PXT leadership and employees as needed.• Develop, evolve, and deprecate mechanisms and processes to increase operational efficiency.• Serve as program manager for key projects as needed, driving the strategic vision and project execution forward.• Ability to understand business goals and recommend new approaches, policies and procedures to drive continuous improvement • Ability to develop and maintain new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards that are easily digestible by business and HR partners • Ability to enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format • Ability to author concise documents communicating results to stakeholders, visualizing data where beneficial to drive decision-making • A true hands-on approach as well as the ability to successfully monitor the "pulse" of the organization • The ability to think big but also not be afraid to "roll up your sleeves." • The ability to manage and support multiple priorities simultaneously, have bias for action - orientated on results and driving appropriate solutionsBASIC QUALIFICATIONS• Bachelor’s degree• 5+ years of experience in a project/program management or related role• Experience owning program strategy, end to end delivery, and communicating results to senior leadership • Experience using data and metrics to determine and drive improvements • Strong verbal communication and advanced writing skills ...

Join us at the cutting edge of Amazon's sustainability initiatives to work on social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Our vision is for Amazon Private Brands to have a net positive impact on people and the planet, putting more back into society and the environment than we extract. The Amazon Private Brands Sustainability team owns defining and operationalizing environmental and social sustainability standards across the business teams over a multi-year horizon. We provide functional teams support to deliver against public sustainability goals, regulatory standards, and more. We focus on providing expertise, education, program management mechanisms, tools, and data to drive functional teams to scalably own in their areas of responsibility.Amazon's Social Responsibility program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain. We implement company-wide standards and commitments such as our Global Human Rights Principles (GHRP) and Supply Chain Standards (SCS). We seek to continuously improve the tools and processes used in integrating human rights and environmental due diligence across the business.We are looking for a Senior PM to support developing and executing a human rights strategy, including compliance with human rights and environmental due diligence regulations, for the global Amazon Private Brands organization.Key job responsibilities- Influence and collaborate with cross-functional internal and external stakeholders while driving leading management practices through capacity building and strategic communication.- Execute human rights and environmental assessments and advise global business partners, company leadership, and key functions on corresponding risks and opportunities.- Work alongside teams within WW Sustainability to align on plans to address human rights and environmental risks identified. - Facilitate discussions across multiple stakeholder groups to design and test human rights-based risk management mechanisms.- Drive innovative solutions to challenging problems with a well-reasoned and solution-oriented vision, grounded in practical roadmaps and persistent prioritization.- Quickly learn about and understand different Amazon teams and dive deep into their unique needs, human rights risks, and social impact opportunities.About the teamDiverse Experiences:Amazon Private Brands (APB) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career hasn’t followed a traditional path or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture: It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s degree in human rights, environment, law, public policy, economics, supply chain management, or related field.- 5+ years of experience in business and human rights, environmental and social impact, corporate social responsibility, sustainable development, social justice, and/or related field.- Expertise in the UN Guiding Principles on Business and Human Rights and other leading human rights frameworks.- Expertise on Environmental Due diligence and issues as pertains to the German Supply Chains Act and other emerging HREDD regulations. - Experience with multi-stakeholder engagement, capacity building, and collaboration.- Track record of working independently and with a diverse set of partners to solve complex, large-scale issues.- Ability to persuasively propose leading strategies and principled yet practical solutions in writing and via oral presentation, particularly to business audiences.- Engenders trust and respect in all working relationships; uses influencing and negotiation skills to drive improvements through shared ownership and accountability. ...

Amazon Kids+ aspires to be the world’s most trusted, loved, and used service for kids and the adults and parents who care about them. Amazon Kids+ brings together all types of content that kids and parents love, including books, Audible books, movies, TV shows, educational apps and games, plus a child-friendly Alexa experience. It provides peace of mind for parents with award-winning parental controls and monitoring through Parent Dashboard, and a world of fun for kids where they can choose from thousands of the most popular titles and age-appropriate content, all hand-selected by the Kids+ team. Kids+ is available on Fire Tablets, Fire TV, Kindle e-readers, compatible Android and iOS mobile devices, and compatible Alexa devices. More information can be found at http://amazon.com/kidsDo you want to create and deliver innovate consumer software products for millions of customers around the world? The Amazon Kids organization is looking for a Product Manager – Technical to help drive some of our Parents Experiences team. This role will lead the strategic planning, definition, execution, and delivery of technology to enable parents to efficiently setup their Kids+ enabled device, manage and tailor their child's experience, and ensure overall satisfaction. You will manage aspects of our end-to-end Parent product roadmap, develop requirements and technical solutions for innovative technologies that align our Kids+ strategy, and oversee successful expansion and delivery of these Parent experiences to new devices and geographies.Key job responsibilitiesThis role requires excellent writing skills, strong technical expertise, strategic thinking, and the ability to effectively partner across Amazon product lines and businesses to solve challenging problems. You will define and launch new game-changing features and services that drive acquisition, engagement and retention for Amazon Kids for parents. You will have experience deep diving new business areas (range of CX, marketing, and engineering), a strong bias towards data driven decision making, and an innate ability to define and understand how metrics relate to business problems and to each other. You should be comfortable working with a high degree of ambiguity, while developing strategy and vision documents to align and influence key partner teams to drive initiatives to completion.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Security is an important consideration for customers moving to the cloud, and all applications need identity solution for end users. Amazon Cognito helps customers secure the most critical user data including credentials of the users of their applications. We provide easy to use authentication, authorization, and user management for web and mobile apps, either directly with a user name and password, or through a third party identity provider such as Facebook, Amazon, or Google.Increasingly more applications are going digital and the demand for a secure digital identity for the consumers of these applications is growing. Existing digital applications are looking to improve their consumer’s identity by moving to a cloud based solution which is more secure, scalable, standards compliant and removes the need for them to hire identity experts. Amazon Cognito is on a mission to reinvent how users authenticate by reducing the user friction and at the same time increasing the security of the process. This will involve reimagining how authentication should work and how it can get smarter in determining the security posture of each request an end user makes.We are seeking an entrepreneurial and innovative technical Senior Product Manager to conceptualize, drive, and deliver the strategy and product roadmap for Amazon Cognito. In this role, you will be responsible for working closely with engineering, marketing, sales, finance, and other partner team to define and execute a high impact roadmap of features that simplify how customers use Amazon Cognito. You will work backwards from the customer to understand their challenges and needs and define the experiences that make it easy for customers to enable seamless end user sign-up and sign-in experiences, providing an always-on internet scale authentication and authorization for end users. You will also define capabilities that provide a fully featured customer identity experience with strong, adaptive protection mechanisms and access to cutting-edge techniques that help prevent, detect, mitigate and respond to today's evolving threat landscape. You will be responsible for product exploration and design, and work with a dedicated team of talented engineers to build and launch these products. Candidates should enjoy working in a collaborative, analytical, and fast-paced environment and be comfortable interacting with highly technical cross-functional teams. Ideal candidates dive deep into data, have strong writing skills, and can confidently lead teams to alignment in ambiguous problem spaces.AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is innovating with the customer in mind. Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Key job responsibilities• Engage with customers to understand their requirements, gather feedback, and ensure the product meets their needs.• Conceptualize a clear product vision and strategy for Amazon Cognito that aligns with the overall business goals.• Create and maintain a detailed product roadmap, prioritizing features based on customer needs, customer identity and access management product space trends, and business impact.• Work closely with engineering, UX, marketing, and sales teams to deliver high-quality features on time.• Conduct research and analysis to identify opportunities and threats, and adjust the product strategy accordingly.• Define and track key metrics to measure the success of the product and inform future decisions.About the teamBASIC QUALIFICATIONS- 3+ years of technical product management with internet business experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs- Experience with modern software development, web development frameworks, APIs- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)- Experience in defining customer research, defining technical solutions that can solve customer challenges at-scale, product pricing / monetization strategy, go-to-market (GTM) strategy. ...

Amazon's Global Fixed Marketing Campaign Measurement & Optimization (CMO) team is looking for a senior technical product manager to build products to enable measurement of Amazon's global multi-billion dollar fixed marketing spend. The person in this position will be responsible for owning and building products to enable marketers to run experiments that deliver useful insights. They will partner with engineers, scientists, business intelligence specialists, and marketers across Amazon to execute and improve our marketing efficiency. Key job responsibilities- Drive product strategy and roadmap for an area within fixed marketing measurement- Write vision and requirements documents, define use cases and CX, and partner cross-functionally to execute - Be a passionate advocate for both internal stakeholders (marketing teams) and external customersAbout the teamCMO's vision is to maximize long-term free cash flow by providing reliable, accurate and useful global fixed marketing measurement and decision support. The team measures and helps optimize the incremental impact of Amazon (Stores, AWS, Devices) fixed marketing investment across TV, Digital, Social, Radio, and many other channels globally. This team is comprised of scientists, economists, engineers, and product/program leaders with S-Team visibility. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you passionate about products that are easy to use, do exactly what you expect, and work 100% of the time? Do you want to build products like this? As a product leader, are you equal parts visionary and detail-obsessed? Amazon Route 53 is a highly available and scalable cloud Domain Name System (DNS) service for all of Amazon, powering AWS services such as EC2, S3, ELB, RDS, CloudFront, and Lambda as well as other Amazon properties such as www.amazon.com. In addition to these large and fast-growing businesses, many AWS customers rely on Route 53 for their DNS needs. The Route 53 services are powered by purpose-built software developed from the ground-up at Amazon to meet the unique functionality and unprecedented scale requirements that our customers demand. This software already supports some of the largest workloads in the world, and we are constantly scaling and improving it to keep up with our ongoing rapid growth. We are the only AWS service to have a 100% data plane availability SLA, and we are constantly working on improvements to ensure we continue our achievement of this challenging standard.The Route 53 team is seeking a talented, self-directed Senior Product Manager to drive key areas of our strategy and vision for Route 53. In this role, you will define, execute, and deliver a product roadmap that adds great value to our internal and external customers. This role is inherently cross-functional - you will work closely with engineering, design, sales, finance and executive teams to advocate for our customers and to help us build the future of our naming, routing, and security business. Key job responsibilitiesAs a member of our team, you will:* Own a service layer that is critical to the continued success of all of Amazon, and many AWS customers* Mentor and be mentored by a great team of product and engineering leaders* Understand what it takes to grow and operate a global business at our scale* Work with engineering leaders to set strategy, define the product, and make the hard, high-judgment tradeoffs between features and time-to-market* Dive deep into customer experience, architecture and design in partnership with the development teams* Develop detailed, crisp business requirements and user stories, and define the pricing for your servicesAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Experience in a technical field (software development, network development, IT, other related)- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience in technical product management with internet business ...

Do you want to work hard, have fun and make history? Do you want to be part of the journey of one of the fastest growing businesses within Amazon? Come join us in B2B Payments as we build best-in-class financial and payment experiences for businesses to engage with Amazon. We support Amazon’s rapidly growing B2B business (Amazon Business) across North America, Europe and Asia with our flagship products including invoice, line of credit and a small business co-brand credit card.Key job responsibilitiesInvoicing is a table-stakes feature for Amazon Business, and increasingly, any enterprise-servicing organization within Amazon. B2B Payments is looking for a Senior Product Manager-Tech to join our product team and build the invoicing experience for business customers globally, using the Amazon Working Backwards product development approach, and launching products to the public domain. You will be fluent in the technical systems and services that support the product experience and contribute towards building a long-term scalable architecture. Ideally you will have experience working with diverse and international B2B customer segments, as well as understanding of the B2B procure to pay cycle. This role requires a high level of judgment and influence, working cross functionally with technical, financial, and customer facing leaders (including Tax, Accounts Receivable, User Experience Design, software engineering, finance, marketing, risk and data science).A day in the life- Develop product and solution requirements, working backwards from the customer with an understanding of the end-to-end customer experience- Own delivery against high visibility, company-wide goals- Partner closely with the engineering organization on developing and scaling the architecture to support business goals- Drive cross-functional alignment with senior leaders across Payments, Amazon Business, Tax, Accounting and Sales- Create and present zero-to-one business ideas within the B2B Invoicing domain- Provide thought leadership across multiple Invoicing domains and work streams to build scalable productsAbout the teamWe are a global and diverse product organization tackling really tough problems at scale. We obsess over our customer feedback and needs. We are owners, seeking to deliver the right results regardless of organizational boundaries. Our success is highly intertwined with a broad set of cross-functional partners (finance, operations, tax) and therefore earning trust, and fostering a collaborative working environment, is paramount. We value personal and professional development, and seek out challenging problems that create opportunities for growth. Come join us!BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 5+ years of technical product or program management experience ...

Are you passionate about shaping the future of healthcare through innovative design? Amazon Health is seeking a customer-obsessed Senior UX Designer to join our team and revolutionize how people discover, engage with, and manage their health. This role will be responsible for defining, articulating, and championing the future vision of healthcare experiences that inspire, motivate, and educate our global audience.Key job responsibilities* Lead the end-to-end design process for complex user experiences, from strategy and prototyping to testing and design, solving healthcare challenges at massive scale.* Create visually compelling, on-brand design solutions that enhance usability and delight users while adhering to Amazon's design principles.* Define and drive the visually appealing UX vision and strategy for key initiatives, collaborating closely with cross-functional partners including Product, Engineering, and Business leaders.* Conduct in-depth usability testing and leverage analytics to inform design decisions and measure the success of UX innovations.* Create comprehensive design artifacts including user journeys, information architecture, wireframes, and high-fidelity interactive prototypes.* Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval.* Champion a user-centered design approach throughout the organization, advocating for user needs and elevating the overall quality of design.* Mentor junior designers, fostering a culture of design excellence and continuous learning.* Contribute to the development and maintenance of our design system and UI library, ensuring consistency and scalability across products.A day in the lifeAs a Senior UX Designer at Amazon Health, you'll tackle some of our most complex customer problems. You're expected to think like an owner and raise the bar for customer experience. Your day might be involve collaborating with UX Researchers on a new study, brainstorming innovative solutions with Product Managers, or presenting your latest designs to senior leadership. You'll use your organizational and communication skills to bring clarity to ambiguous situations, working strategically with team members across the organization.About the teamYou'll join a dynamic, growing team of UX practitioners who support each other's development. We offer mentorship, autonomy, and opportunities to contribute to our supportive culture. Our mission is to improve health outcomes by making it dramatically easier for anyone to find, choose, afford, and engage with quality healthcare products and services. We use design, service, and technology to change the way people think about their health. You'll be at the forefront of reimagining healthcare experiences, combining technology with human-centered design.BASIC QUALIFICATIONS- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices- 7+ years of UX designer or interaction designer experience ...

The Device, Digital, and Alexa Support (D2AS) team within the Amazon Customer Service (CS) org is seeking a Sr. Product Manager to collaborate across various teams, including engineering, product development, operations, UX, and Amazon Digital and Device teams. You will be part of a Global Product Management team focused on enhancing the customer service experience.Key job responsibilities- You will be involved in developing strategies and innovations to address customers' issues globally through an improved associate-facing experience.- Work closely with software development engineers, data scientists, UX designers, and researchers to create, execute, and iterate on experiences that meet the needs of customers contacting Amazon Customer Service.- Your responsibilities include rethinking, challenging, and innovating the Device, Digital, and Alexa Customer Service Associate experience, identifying and prioritizing use cases, writing clear user stories, and partnering with UX to design effective customer journeys.A day in the lifeWe thrive on solving challenging problems to innovate for customers. We push the boundaries of technology, and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product to foster an innovative environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital, and Alexa Support (D2AS) are responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service (CS) Customer Engagement Technology (CET) organization is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSA) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.CET powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.The Contact Center Management Solution Team within CET is looking for a Senior Product Manager - Technical to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals. Specifically, you will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing CSAs to handle customer contacts anywhere in the world.You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS.A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has experience managing complex business challenges. You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and with each other. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to frontline operations.Key job responsibilities- Lead Product Definition: Own and drive the customer working backwards strategy, tenets, long-term goals and working backwards documents including customer and market feedback, competitive analysis and business metrics to inform direction.- Define Product Vision: Including future roadmap, investment, innovation and experimentation.- Lead Technology Vision: Work with technology teams to align development with product roadmap.- Lead Product Launch: Own the GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.- Lead Product Operations: Including monitoring and response to customer feedback, continuous product improvement and business growth.- Lead interaction with Cross Functional Teams: Including working closing with high-energy team consisting of Engineers and Program Managers and executive leadership, making tradeoffs based on customer requirements, QA/testing of the product.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- 5+ years of technical product management experience- Bachelor's degree or equivalent- Ability to communicate both business and technical topics to stakeholders and customers- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and partner development decisions and trade-offs- Experience with contributing to engineering discussions around technology decisions and strategy related to a product ...

We believe that Amazon is the best place in the world to do indirect tax calculation and collection work.Amazon strives to be the Earth’s most customer-centric company, where people can find and discover virtually anything they want to buy online. One byproduct of that mission entails becoming one of the world’s largest collectors of online indirect taxes and fees – including US sales taxes, EU value-added taxes, and other global transaction taxes. The Tax Engine Business Team ensures that Amazon has the right technology and processes to not only calculate and collect those taxes accurately in a rapidly changing business and tax environment – but also support continued business growth and innovation by providing world-class services to millions of our customers and sellers all over the world.Key job responsibilitiesAmazon is looking for experienced product managers and/or tax professionals with an interest and aptitude for solving complex and impactful indirect tax collection challenges. As a Senior Product Manager you will help develop and evolve our indirect tax technology, processes, services, features, and operations. You will be expected to respond to new or changing tax legislative/compliance and business needs, and drive the end-to-end project lifecycle required to adapt or enhance our indirect tax collection capabilities to meet those needs. You will partner closely with cross functional teams across nearly all of Amazon to gather business and tax requirements, convert those requirements into product specifications, collaborate with software and business teams, and continue to engage through the entire lifecycle of our projects – from design-to-delivery.A day in the life• Meeting with tax, business, and software teams to understand their objectives and identify the associated indirect tax calculation and collection implications. Identifying the required technical, process and operational changes to support those objectives. Developing product functional and user experience requirements, feature specifications, and standard operating procedures.• Actively participating in projects throughout their lifecycle to ensure that the requirements are met – to include making tax rules configurations, specifying and reviewing test cases, troubleshooting issues, and ensuring alignment across teams.• Understanding your customers (consumers, sellers, taxing authorities, and Amazon internal teams) to ensure that our product development consistently meets the goals and experience expectations of our customers. Developing long term product strategies and associated product roadmaps – seeking consensus to prioritize those strategies, documenting trade-offs, and removing obstacles as necessary.• Providing general indirect tax calculation and collection super subject matter expertise to internal and external stakeholders – including legal, customer service, public policy, media relations, business development, tax software vendors and service providers, taxing authorities and other governmental entities, and industry and tax groups.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience with product cycles of 6+ months- Experience in product or program management, product marketing, business development or technology ...

The ideal candidate must be able to influence across multiple company organizations, be an exceptionally strong communicator and analytical thinker and have a history of delivering results. This person will have solved complicated problems with elegant, simple solutions. The individual must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, and leadership are essential to success in this role.As a seasoned Technical Product Manager, you will demonstrate the following skills: - Product strategy and direction: Continually assess the needs of our customers and partners in defining and evolving the product and business strategy. - Roadmap Planning: Deliver world-class innovation in features, usability and product performance in a consistent cadence of releases. Be the internal and external authority and advocate for your program. Ensure consistent execution of product lifecycle processes from concept to launch, driving value-based prioritization of product development initiatives to ensure maximum ROI. - Requirements Definition: Develop comprehensive product plans incorporating customer needs, defining the competitive arena, and establishing the objectives, strategies, and actions required to achieve business goals. Produce high-quality requirements docs and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. - Work with the tech teams to craft business requirement documents, influence design and architecture of technical solutionsBasic qualifications- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPreferred qualifications- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsKey job responsibilitiesKey job responsibilities- Collaborate with multiple teams to define the strategy, vision, and features for product- Own the product backlog and the Business Requirements Document, determine the prioritization and make feature trade-offs - Deliver the product by working with a wide set of cross-functional teams including Engineering, Legal, Information Security, UX Designers.- Work with engineering team on influencing technical solutionsAbout the teamThe Registration and Verification team's mission is to: (a) verify the identity of every person and business selling on Amazon through the Seller lifecycle, (b) make it simple and fast for Sellers to register globally, and (c) continuously improve operations to achieve accuracy, speed, and scale. When we are successful, we build trust with our Customers and enable Marketplace growth.We are seeking a seasoned product leader who can help us raise the bar on creating a world-class verification experience for 3P Selling Partners who want to sell on Amazon stores. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

The DOS-Tech org owns supply and demand management, tech and science for Amazon Devices (Echo, FireTV, Fire Tablets, and Kindle). Our optimization services are developed to make optimal decisions that ensure every customer is able to buy the device they prefer, at the time and place they desire, delivered at the lowest possible cost to Amazon. Our large-scale optimization tools and systems are built entirely in-house and are pioneering the space of integration with a global manufacturing and supply network, inventory management, logistics control and PO optimization.As Product Manager for Optimization services, you will be responsible for setting the vision for the products, ensuring inputs, algorithms, tech stacks and processes are executing for optimal build, inventory and transportation decisions, and managing the organization to hit both short-term and long-term goals. You will directly interface with our Customers across Planning, Logistics and Product orgs building partnerships with the end consumers of our services and DOS tech and science teams. Key job responsibilitiesThe DSO org owns supply and demand management, tech and science for Amazon Devices (Echo, FireTV, Fire Tablets, and Kindle). Our optimization services are developed to make optimal decisions that ensure every customer is able to buy the device they prefer, at the time and place they desire, delivered at the lowest possible cost to Amazon. Our large-scale optimization tools and systems are built entirely in-house and are pioneering the space of integration with a global manufacturing and supply network, inventory management, logistics control and PO optimization.As Product Manager for Optimization services, you will be responsible for setting the vision for the products, ensuring inputs, algorithms, tech stacks and processes are executing for optimal build, inventory and transportation decisions, and managing the organization to hit both short-term and long-term goals. You will directly interface with our Customers across Planning, Logistics and Product orgs building partnerships with the end consumers of our services and DIAL tech and science teams. A day in the lifeThis is a highly visible role that interacts across a broad set of orgs and requires developing relationships and partnerships with senior leaders within Lab126, Finance, Sales/Marketing, and SCOT. About the teamAmazon’s devices business is continuously increasing in complexity, from the original Kindle to the current portfolio of 50+ devices across 10+ countries. To effectively allocate inventory across customer demand and deliver insights to internal teams you will need to understand customer behavior, interdependencies with other systems, analytical tools, and goals of key stakeholders. You will lead the definition of the long-term strategic vision, creation and execution of the product roadmap, interaction with technical teams, testing with end users, and communication with senior leadership.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Do you want to be part of one of the fastest growing businesses within Amazon? Come join us in B2B Payments and Lending as we build best-in-class financial and payment experiences supported by robust security and fraud management solutions. We support Amazon’s rapidly growing B2B business (Amazon Business) across North America, Europe and Asia with our flagship products including invoice, line of credit, a small business co-brand credit card, and lending solutions for Sellers.Key job responsibilitiesWe are looking for a passionate Senior PMT that has experiences and a proven track record in building and scaling large-scale fraud management products and solutions. In this role, the candidate will be responsible for evaluating our current fraud management architecture and defining our next generation of fraud prevention solutions to enable and support our fast growing payments and lending businesses. The candidate will drive cross functional workstreams involving business, payments, product, software engineering, science, operations, finance, and legal while aligning vision with senior leaders.As Senior Product Manager - Technical, you will work cross-functionally, influencing partners and driving the product vision and roadmap for how fraud management solutions will be integrated to support our payments and lending businesses. You will lead complex product initiatives across internal teams and stakeholders to define the vision, prioritize roadmap features, and spearheading the definition of new capabilities through product and technical design documents. You will have a high level of comfort with ambiguity, a deeply analytical mindset with the ability to investigate complex challenges, and can effectively influence across organizations.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWe are a growing team of fraud and risk professionals leaning on product, science, and tech capabilities to protect our customers and businesses while enabling growth. We manage all aspects of fraud management functions including product, tech, science, program management, and operations.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 6+ years of technical product or program management experience ...

Are you interested in being part of a high visibility, strategic team that directly impacts millions of Selling Partners worldwide? Are you interested in using the latest in Generative AI to radically reduce Selling Partner effort to generate listing content on Amazon? The Core Selling Partner Experience (CSPE) team builds world-class experiences to help Selling Partners across the world bring great selection at low prices for our shopping customers. We are seeking an experienced Sr. Product Manager - Tech to re-imagine and deliver simplified Selling Partner listing creation and management experiences across Seller Central and Vendor Central.Key job responsibilities• Understanding Selling Partner needs, defining clear project plans, and executing to high expectations in a fast-paced environment.• Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities.• Partnering with other functional teams to identify and influence development of new products and services.• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, UX, tech and analytics teams to define and deliver impactful solutions to our Selling Partners.• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.• Drive execution of product roadmap, GTM and Selling Partner adoption by partnering with internal stakeholders.• Making smart tradeoffs, coordinate dependencies, and maintain communication throughout the organization to guarantee smooth and efficient product delivery.A day in the lifeYou will help define the product vision for our core listing experiences (desktop/mobile) used by millions of sellers every day. You will identify ways to simply content generation using Generative AI and other ML-based solutions. You will work with UX, tech and WW stakeholders to design, build and bring products to market. You will be responsible for overall adoption, effectiveness, efficiency and satisfaction of your product.About the teamThe Selling Partner Listing Experience team, within CSPE, focuses on improving the Selling Partner product listing experience across our Seller and Vendor desktop and mobile experiences. We do this through experience consolidation, driving consistency across the Selling Partners experience, and developing new experiences to help our Selling Partners sell successfully on Amazon.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 5+ years of technical product or program management experience ...

Stay local, shop global! Amazon Global Store allows customers to easily discover a wide selection of international products available from Amazon’s websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Global Store has presence in multiple countries and is at the forefront of Amazon’s global expansion strategy. We have maintained a startup culture and are looking for a Product Manager - Technical with an entrepreneurial mindset to lead next level of challenges to scale the Global Store to worldwide customers.This position requires strong self-motivation and project management skills. The ideal candidate will have the ability to work closely with technology to develop automated solutions for complex international problems. This position will be part of the Critical Amazon Initiative with a SVP level visibility. You will have the opportunity to lead work-streams across Customer Experience, Selection, cross-border delivery experience, Finance, Legal, Operations, Marketplace, Accounting, Tax, to name a few and will be a product tech leader who has the ability to communicate priorities and work effectively with stakeholders, including teams across engineering, and business teams across the globe. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving cross-border/ cross-regional problems. You will tackle novel, challenging situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple product and technical teams at Amazon in different locations.In this role, your key responsibilities will be:· Launch New Initiative across Amazon International StoresIdentifying international challenges for all aspects of Amazon’s business· Lead and own the product and tech roadmap to improve the Global Store CX. Partner with Tech teams in design and solutions· Think big and invent new ways to improve Global Store CX· Contributing to Amazon’s bottom line· Working with stakeholders partners to provide compliant solutions· Mining and analyzing data for metrics and decision support· Driving results by exercising judgment using available information A day in the lifeLaunch New Initiative across Multiple International Store Work with cross functional product and tech teams to define roadmapInnovate and Build tech solutions by innovationsStakeholder ManagementDrive Core Group and Leadership ReviewsAbout the teamRole is part of Cross Border team that is responsible for enabling International Selection for customers across Amazon Footprint and Non-footprint countries. Building innovating products to improve Customer Experience for customers across 14+ Amazon StoresBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? If yes, then we're looking for you!We are seeking a Sr Product Manager - Technical to join the Customer Engagement Technology (CET) Team within Amazon Customer Service (CS). We’re building the solutions that will enable customers to get the help they need, in a delightful self-serve way, across text and voice channels. You will be responsible for driving the vision of how we will use Artificial Intelligence (AI) with Large Language Models (LLMs) to revolutionize how customers interact with customer service.In this role, you will be responsible for key workstreams including strategic vision setting, market and competitive analysis, customer research, business reviews, engineering and science roadmap reviews, and organizational goal setting. You will work on large, important product initiatives and define the long-term strategy to meet emerging customer needs and technologies. You’ll also work closely with senior leaders and cross-functional stakeholder teams within CS and across Amazon - partnering to build exceptional customer experiences.A successful candidate should thrive in a highly collaborative, ambiguous, creative, and fast-paced environment with a proven track record in taking on end-to-end ownership and successfully delivering results. The ideal candidate will have experience in managing large scale customer facing chatbots and/or webpages that guide customers through workflows to resolve their issues. You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. We’re looking for an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure, and handover.Key job responsibilities- Define and drive the multi-year vision for the product portfolio.- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.- Measure and analyze existing products for opportunities to innovate and improve, providing additional benefits to customers.- Deliver long-lasting foundational systematic solutions that pave the way for effective use of LLMs.- Work with leaders across science, tech, product/program management, corporate and operations to identify and manage new and existing opportunities, initiatives and processes.- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.- Assess product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts.- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.- Influence senior leaders across Customer Service and communicate Amazon AI’s vision, strategy, goals, status, and customer impact.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamJoin our team of product leaders, scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

The Customer Purchase Journey Product Team’s mission is to offer the most trusted and delightfully easy experience for customers to build and evaluate their shopping basket, provide their address, and complete their purchase with confidence. In this role, you will own the Thank You Page customer experience, which plays an essential role in helping customers confirm their purchase details and inspiring them to begin their next shopping journey. Key job responsibilitiesWhat you will do: - You will identify and influence the prioritization of innovative, scalable solutions to celebrate customers’ purchase decisions, ensure they can take next steps like reviewing or modifying their purchase, and present personalized recommendations based on their recent orders or previous browsing behavior. - You will improve the customer experience of liminal zones where customers expect to see the Thank You Page but instead are redirected to complete payment details or experience purchase failures. - You will partner with dedicated UX designers and engineer teams to define the product vision and roadmap, champion the customer experience, drive the experimentation strategy, deep dive on business metrics and more. - You will collaborate with the hundreds of partner teams that innovate across the purchase experience in a given year, gaining rare insight to Amazon-wide strategic initiatives and priorities. - Beyond your experience area, you will own mechanisms or other goals that improve team efficiency and accelerate innovation. What you will learn: - You will become adept at managing competing priorities, making high judgement decisions, writing PR FAQs, navigating ambiguity and complex relationships. - You will further develop written and verbal communication skills to influence and work with senior management. - You will develop skills in A/B testing, product thinking, and working cross-functionally with UX and engineering teams to drive experiences across all devices (desktop, mobile app, etc.) and in all geographies. - You will build relationships and learn about the initiatives driven across our broader organization, which powers Amazon’s most visited experiences (e.g. Homepage, Product Detail page, Navigation, etc.). About the teamWe care deeply about our people and are proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Each month, we dedicate a full, meeting-free day towards learning and development; encouraging team members to innovate and focus on the work they’re most excited about, watch broadcast videos, learn new skills, work on career growth etc. We celebrate our successes and are vocally self critical; we learn together. We employ “no meeting Fridays”. BASIC QUALIFICATIONS- Bachelor's degree- - 3+ years experience owning/driving roadmap strategy and definition- -Experience with feature delivery and tradeoffs of a product- -Experience contributing to engineering discussions around technology decisions and strategy related to a product- -Experience managing technical products or online services- -Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

As the Senior Product Manager - Technical, you will be responsible for defining and delivering transformative generative-AI focused customer experiences that showcase our industry-leading Devices products. Leveraging your deep technical expertise and customer obsession, you will drive the vision, strategy, and execution of innovative on-site experiences using the latest technology that captivate and delight millions of users. Key job responsibilitiesAs an owner of the Amazon onsite experience for Devices, we work backwards from the needs of customers to solve ambiguous problems. As a Product Manager on this team, you will:• Set the vision for your product space and outline a roadmap that impacts the customer experience and delivers incremental value to your business.• Work with business leaders, scientists, engineers and UX designers to translate business and functional requirements into concrete deliverables, including the design, development, testing, and deployment of customer-facing experiences at scale.• Work on a variety of challenging problems that have the potential to significantly impact Amazon’s business and customer experience.• Manage prioritization and trade-offs for speed to market, performance, and features.• Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.• Create program goals and related metrics, track progress and manage through obstacles to achieve goals.• Leverage technology, including ML and generative AL, to improve the impact of your solutionsAbout the teamOur team is the technical arm of the Devices Online Sales and Marketing group. The team's charter is to build systems and programs that help customers discover, choose, purchase, and use Amazon Devices, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, and Fire TV products, and more. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you a passionate, self-starting Product Manager interested in building products to connect Amazonians with the information, resources, and insights they need through best-in-class GenAI solutions? We are looking for a Senior Product Manager, with a technical background, that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the A to Z Assistant team responsible for a pan-Amazon GenAI powered chat based assistant. Key job responsibilities- Working closely with business leadership to define and evolve the vision for your products- Working with stakeholders across the company to gather and document requirements- Establishing feature prioritization and creating ambitious but achievable roadmaps- Defining acceptance criteria and user acceptance testing processes for your products- Working closely with engineering to ensure feature delivery in line with requirements- Defining the product metrics that ensure successful use of our products by our customers, and reporting on those metrics through regular status mechanisms- Monitoring the execution of new product and feature launches to ensure they meet expectations- Contributing to a team culture of experimentation and innovation- Analyzing customer feedback and usage metrics to identify key pain points and ensuring appropriate levels of product quality and performance- Managing bottlenecks, providing escalation management, anticipating and making trade-offs, balancing the business needs versus technical constraints, and maximizing business benefit while building great customer experiences- Presenting confidently to senior management through both verbal and written communications- Capable of rolling up sleeves as necessary to ensure projects stay on schedule and meet our high standards of qualityAbout the teamAs part of People eXperience Technology (PXT), we deliver products that are used by all Amazonians in their daily roles in Amazon. Within PXT, the A to Z Assistnat team owns AZA, Amazon’s flagship GenAI powered chat assistant. AZA provides Amazonians with a single destination to search for information and complete tasks. BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...