Seattle

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.B2B Payments and Lending’s Credit Strategy and Operations team is looking for a smart, motivated, and analytical Credit Risk Analyst to join our underwriting and portfolio management team. The successful candidate will have a deep understanding of underwriting and related systems, as well as portfolio risk management experience. This role involves high judgment decision making, use/creation of risk analytics, the ability to analyze customer financials, complex underwriting, and management of SLAs. The successful candidate will have a strong desire in innovating processes, strong attention to detail and exceed expectations in a dynamic, fast-paced and often ambiguous environment.This role will report into the NA Credit Operations Manager based in Seattle, WA.Key job responsibilities• Underwrite medium-to-large credit applications;• Evaluate portfolio risks across WW portfolios, monitoring and creating risk metrics;• Improve processes to increase efficiency and improve risk mitigation across WW markets;• Contribute to and build underwriting/credit strategies across the portfolio and individual customer sub-segments;• Assist in defining policies and product features to support automated and manual credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Review complex credit decisions that require manual reviews or exceptions• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Manage relationships with key stakeholders and partner with cross-organizational teams on high priority initiatives.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe team is responsible for making decisions on Amazon Business (AB) customers’ eligibility for the Pay By Invoice (PBI) payment product at initial assessment, proactively and by request, while balancing spend opportunities and mitigating credit/write off risk. Our mission is to drive the Amazon flywheel by enabling credit on PBI for all eligible customers registering on AB with best-in-class risk management.BASIC QUALIFICATIONS- Bachelor’s degree in Business, Finance, Economics or Equivalent Experience.- Robust analytical and excel skills, including the ability to be hands-on and dive deep into details, identifying root cause and propose solutions.- Results-oriented: Proven track record of on-time project delivery for impactful, cross-functional initiatives.- Minimum 4 years of experience in credit risk, underwriting and/or commercial lending.- Ability to interpret key business financial statements/information.- Experience in change management and driving adoption of new tools, processes, and decision support (i.e. scaling).- Experience creating new credit policies and SOPs.- Strong attention to detail and excellent problem-solving skills.- Able to build positive business relationships and work collaboratively with cross-functional teams.- Demonstrated ability to manage multiple projects, prioritization, planning and task delegation. ...

Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as: Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.) BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & SoftwareOur goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Experience analyzing data and best practices to assess performance drivers Bachelor's Degree Data analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Proficient in Excel Time management, prioritization, and problem-solving skills Strong written and verbal communication skills Experience rapidly adapting to change and dealing with ambiguity ...

This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as:BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & SoftwareOur goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS • Bachelor’s Degree • 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields• Proficiency in Excel including complex formulas, pivot tables, and data manipulation• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly• Strong written and verbal communication skills for concise and accurate responses• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings• Attention to detail and strong problem-solving skills• Proven ability to learn tools and processes then effectively using them to provide service• Proven track-record of taking ownership and driving results• Comfortable working in a diverse group and contributing to an inclusive culture ...

Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Sr. Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team!The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.We are seeking a Sr. Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners.Key job responsibilitiesAs a Sr Customer Success Manager, you will:• Utilize advanced data analysis to uncover growth opportunities and optimize operations• Provide tactical support to vendors to ensure prompt resolution • Be the end-to-end owner of the vendors promotional events• Drive a strong on-site experience for our customers by partnering with the catalog team(s)• Build trusted relationships with vendors and advocate for their needs within Amazon• Collaborate cross-functionally to deep dive and resolve complex vendor issues• Educate vendors on Amazon's tools, policies, and growth strategiesBASIC QUALIFICATIONS• Bachelor’s Degree• 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields• Proficiency in Excel including complex formulas, pivot tables, and data manipulation• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly• Strong written and verbal communication skills for concise and accurate responses• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings• Attention to detail and strong problem-solving skills• Proven ability to learn tools and processes then effectively using them to provide service • Proven track-record of taking ownership and driving results • Comfortable working in a diverse group and contributing to an inclusive culture ...

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way.Key job responsibilities* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. * Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. * Build customer skills and proficiency with Connect. * Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. * Develop account plans in conjunction with field teams. * Meet annual revenue targets through increased adoption of Connect. * Work with partners and ISVs to extend reach & drive adoption of AWS solutions.A day in the lifeThe Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years’ experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.- 5+ years of business development, partner development, sales or alliance management experience.- 7+ years of experience driving technology initiatives- Experience with managing complex, multi-stakeholder projects and delivering solutions.- Six Sigma, PMP or SAFe certified or related experience.- Bachelors or equivalent experience ...

Amazon’s Global Tax Services team seeks an exceptionally capable and motivated individual to help deliver the analytics support to our global analytics products. The right individual should have in-depth ability to work with or an appetite to work with large data and solid business judgment capable of delivering the right system configurations with a tax and accounting context. Key job responsibilitiesThis role performs a wide variety of responsibilities for the Global Tax organization including:- Perform hands on detailed data research and analysis of a large financial data set, utilizing query tools like SQL, Alteryx etc; Investigate, troubleshoot and resolve data quality issues.- Define business requirements for technical development based on analysis of data sets.- Work with customer teams to identify improvements in efficiency and controllership for their current data processes; teach them how to utilize the designed reporting and functionality in their processes.- Build and maintain relationships with our key technology providers, as well as, other technical teams across Amazon- Explain financial/technical concepts and analysis implications clearly to a wide audience and translate business objectives into actionable analyses. About the teamWe are a fast growing team supporting Corporate Tax function. We seek candidates who are eager and able to learn new content quickly, who are willing to go into unfamiliar territory, and who possess ironclad judgment and integrity around confidential information.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field- 5+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of tax, finance or a related analytical field experience ...

Amazon’s Selling Partner Insights and Analytics (SPIA) organization is seeking an experienced Data Engineer (DE) who will be a key contributor in architecting and building data platforms that directly impact sellers experience on Amazon. If you are a self-starter, someone who thrives in a fast-paced and ever-changing environment, with an uncanny knack and passion for developing data intensive applications, then you are the right candidate for our team. Join us at the Central analytics Team of Amazon's Selling Partner (SP) Support Org and become part of a global team that is redefining the future of e-commerce. With access to vast amounts of data, emerging technology, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way sellers engage with our platform and customers worldwide. Together, we will drive innovation, solve complex problems, and shape the future of e-commerceKey job responsibilitiesAs a Data Engineer, you will be working in one of growing and challenging spaces of Selling Partner (SP) Support Org. You will design, implement and support scalable data infrastructure solutions to integrate diverse data sources, aggregate, curate data that can be used in reporting, analysis, machine learning models and ad-hoc data requests. You will be working on in-demand AWS big data technologies. You should have excellent business and communication skills to be able to work with business owners and Tech leaders to gather infrastructure requirements, design data infrastructure, build up data pipelines and data-sets to meet business needs. You stay abreast of emerging technologies, investigating and implementing where appropriate. BASIC QUALIFICATIONS- 7+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with MPP databases such as Amazon Redshift- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...

Amazon Web Services (“AWS”) is looking for an outstanding Senior Data Scientist to join the AWS International Product Management and Expansion Strategy team. This is your opportunity to be a core part of the AWS team that has a direct impact on global strategic planning and decision-making.Today, AWS serves customers globally from over 190 countries through multiple infrastructure Regions. From these Regions, AWS offers over 200 fully featured cloud services which redefine business agility, reduce the cost of IT infrastructure, and elevate the role of IT as an enabler of business organizations. As a Senior Data Scientist on this team, you will get an exciting opportunity to structure and solve challenging business problems that help develop long-term growth strategies for AWS’s international business. We are looking for a seasoned professional with strong experience with operations research and/or AI/machine learning especially those with experience in seeking deep insights around customer adoption patterns globally. In this role, you will study patterns and structure models to quickly approach ambiguous problems with mathematical models that drive the adoption of AWS long-term to meaningfully impact AWS’s growth. To support their proposals, candidates should be able to mine large data sets independently, analyze patterns with any necessary programming and statistical techniques in a fast-paced environment. You will work closely with the business and technical teams to analyze many non-standard and unique business problems, and innovate with creative-problem solving to deliver actionable output to stakeholders. A successful candidate will be a self-starter, comfortable with ambiguity, with a working knowledge of cloud technology, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, a penchant to explain findings backed by sound statistical techniques, synthesize the business impact of findings, and have an ability to collaborate as well as effectively influence cross-functional teams. Come help us make history!Key job responsibilitiesThe key strategic objectives of this role include, but are not limited to:• Lead logical thinking to quickly turn high level ambiguous business problems into mathematical models • Help identify causal elements behind business trends to drive solution approaches that will let AWS expand faster internationally • Provide thought leadership to identify new correlations between emerging technology trends and global customer adoption to establish intuitive, but authoritative models that forecast or estimate impact to the business • Answer complex business questions around downstream impact and customer adoption patterns with statistical techniques/business rigor • Work with regional strategy managers to distill business trends unique to geographies • Develop Excel/Python/AWS AI/ML tool-based models to provide user friendly insights for business stakeholders and provide short- or long-term business projections that reflect cloud computing adoptionAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Master's degree in econometrics, statistics, industrial engineering, operations research, optimization, data mining, analytics, or equivalent quantitative field- 5+ years of data scientist or similar role involving data extraction, analysis, statistical modeling and communication experience- 2+ years of demonstrated experience with problem solving, algorithm design and complexity analysis- 5+ years of recent experience in scripting languages like Python, Perl, Rust ...

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. Over 2 million Sellers sell on Amazon Marketplace and we obsess over providing world class support to them.Across stores, an unprecedented wave of legislations started impacting our selling partner experience, constraining selection and jeopardizing growth. To address this, we are seeking a diligent and experienced De-risking Program Manager to join our team and support with the implementation of the Three Lines of Defense (3LoD) process specifically tailored to address account and product compliance regulations impacting our 3P business worldwide. As the De-risking Manager, you will play a crucial role in identifying, assessing, and mitigating legal risks associated with one or more program level components, ensuring compliance with regulatory requirements and helping de-risk sellers by working across stakeholders to build awesome seller experience which requires least amount of effort for sellers. This is a unique opportunity to manage a product and program setup that has multi-billion-dollar impact for Amazon. The candidate should have strong communication skills to work closely with stakeholders across multiple stores and functions. This is a high visibility role across WW Director and VP groups at Amazon and will own the VP level goal to deliver seller GMS de-risking at 95% pre-enforcement.In this role you will:• Initiate, define, plan and manage the roll out of the program features and enhancements required to de-risking process and tools based on requirements across legislations in the account and product compliance space • Own creation and alignment of seller enforcement strategy for high-impact regulations across legal, policy programs, 3P & CT (Customer Trust) leadership stakeholders• Work with global account management teams to drive seller outreach and de-risking goals• Own weekly and monthly reporting on the state of the initiatives you own. Utilize metrics to deep-dive into issues, shape risk appetite of leadership & and uncover business-driving trends and patterns• Manage engagement with multiple stakeholders in US, China and EU including Tax, Legal, Operations, Tech, Compliance, Customer Trust Policy programs and FBA.Key job responsibilities1. Align on enforcement strategy with Director (& above) leadership – Enforcement action type, tool, RACI matrix etc.2. Launch & track key controls – Impact to Strategic Sellers/HVL/AHA, PRE, reason code setup, classification audits, etc.3. Onboarding to deliver standard seller experience through Account health dashboard, account health rating, communications4. Deploy all de-risking channels (8+), tracking derisking, weekly leadership reporting, monthly goal reportingA day in the lifeBe the Voice of Seller as teams across Amazon plan implementation of new regulations, Present & negotiate on enforcement strategy on seller's behalf, Partner with teams to implement derisking channels across regulations, Track rate of derisking for each regulation at channel/seller/store level, Dive deep on seller feedback on Amazon's pre & post enforcement experience and drive process, program, technology improvements.About the teamThe Selling Partner Trust & Account Compliance team strives to ensure that sellers feel confident in growing their business with Amazon. We do this by reducing unnecessary or excessive disruptions to sellers’ businesses and improving transparency into our actions. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of managing stakeholders in cross-functional project experience ...

At Amazon, we're working to be the most customer-centric company on earth and the world’s best employer. To get there, we need exceptionally talented, bright, and driven people. Do you want to play an instrumental role in leading diversity, equity, and inclusion (DEI) strategies for Amazon’s high growth environment? Here’s your opportunity! We are seeking an influential and experienced DEI business partner to execute against the DEI strategy for our General and Administrative organizations (including Finance and Global Business Services (FGBS), Global Communications and Community Impact (GCCI), Legal and Public Policy, and People Experience and Technology (PXT)) by partnering with leaders to help us grow a diverse global workforce while fostering equity and inclusion. You’ll use your skills to work both across the business as well as deep dive with specific teams to help them identify opportunities and apply best practices that achieve change. You’ll partner with senior leadership teams to design, coordinate, track and measure our DEI solutions and overall plan. Key job responsibilitiesKey job responsibilitiesAs part of the G&A Inclusive Experiences and Technology (IXT) team, you will work closely with G&A business leaders and colleagues across PXT (including HR business partners, talent leads, and recruiting) to help organizational leaders set, track, and achieve DEI goals. As a DEI business partner, you will assess the current state and identify best practices to move the business forward. You will also partner with Amazon’s global IXT team to drive corporate-wide programs at scale into our organization. You will measure and communicate results against committed DEI actions, so that we can ensure meaningful progress toward DEI and business goals. Ability to assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs as they implement DEI programs is critical. Successful candidates will have experience analyzing and leveraging DEI data to set priorities and understand challenges, advising and coaching leaders, earning trust with customers, supporting equitable talent processes, and exhibiting the ability to invent and simplify to translate best practices and research into action. You should not only be passionate about delivering DEI solutions but obsessed with driving meaningful results that ultimately impact our customers. We like to work hard, have fun, and make history while we improve our business, our people, our culture, and - as a result - the experience for our customers. A day in the lifeA day in the lifeIn this role, you will: · Earn trust across a range of levels and disciplines to establish yourself and the team as a trusted DEI Subject Matter Expert· Assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, and balance the business needs as DEI programs are implemented · Translate research and best practices in DEI into readily consumable resources and programs aligned to business need · Bring innovative solutions to broaden our DEI portfolio and drive measurable business results · Create, maintain, and disseminate resources in a variety of formats across all levels of the organization · Dive deep with quantitative and qualitative data analyses to identify the root causes of problems through an expanded, holistic view and long-term perspective and think big to develop scalable solutions · Connect and inspire people to drive effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities · Regularly measure, inspect, analyze and provide insights regarding areas of strength and opportunity, and provide consultative support to identify interventions and initiatives for improvement · Have outstanding verbal and written communication skills to motivate and influence senior leaders, stakeholders and peer groups· Provide leadership and coaching, when appropriate, to managers, Directors and VPs via one-to-one and group interactionsBASIC QUALIFICATIONS Bachelor’s Degree 5+ years’ experience designing and delivering DEI strategies and initiatives that increase workforce diversity, equity and inclusion 5+ years’ project or program management experience Experience delivering projects and programs for large, global, cross-functional audiences Experience developing learning resources and services ...

We are looking for a Program Manager with experience navigating the permit process for retail construction projects including health departments and scheduling internal and external design resources. In this role you will collaborate with internal cross-functional teams and architect and engineers of record to document permit requirements and build initial project design timelines for the development of new and remodel retail projects. You are right for this role if you are scrappy, agile and love learning; are customer obsessed and thrive in a fast-paced, ambiguous environment. The successful candidate possesses the ability to build processes and mechanisms that hold team members accountable to deliver projects on time. You model best practices in communications, identifying critical paths, managing long-term risks and escalations, and driving resolutions. Keys to this role are outstanding project management and communication skills, both written and verbal as well as the ability to complete complex tasks and projects quickly with little to no guidance. We want to talk to you if you are obsessed with building scalable process and learning from previous projects to enable continuous improvement and unlock efficiencies across design team members. Key job responsibilities• Ability to understand complex permitting issues; assists with resolution and project deliverables. • Drives the use of best practices; creates mechanisms for efficiency. • Documents and reports on design process, workflows and timelines. • Tracks permit status across all projects ensuring roadblocks are removed quickly. • Contributes to goal setting, Operational-Planning cycles and design roadmap. • Manages projects with high levels of ambiguity and complexity, frequently navigating change.• Influences and educates internal teams, stakeholder and partner teams on permit process and timelines.• Uses expertise and judgement to capture the right data to inform permit duration and strategy. • Works with Store Design team on project specific reporting and design milestones including permitting. • Shares key learnings and best practices with team members in a comprehensive, concise and engaging way.• Makes trade-offs weighing short and long-term considerations to find a path forward in difficult situations. • Demonstrates flexibility and adaptable to changing work environment, effectively dealing with varying workload requirements; can shift gears comfortably, manages competing demands, delays or unexpected events.• Not afraid to fail and share learning for maximum benefit across the design studio. • Actively works to create an inclusive and collaborative studio environment.About the teamThis role is part of the Store Design Implementation team which is made up of store designers who are split into regional teams. This role is an autonomous role who will report to the Sr. Manager, Store Design. BASIC QUALIFICATIONS- 7+ years of retail permitting, interior design or architecture work experience- Bachelor’s degree in architecture, interior design or relevant field- Experience with building and health codes- Facilitator to ensure permits are obtained quickly and efficiently leveraging deep understanding of local building codes and zoning requirements.- Experience working across all design phases through Construction Administration- Ability to work effectively in an extremely fast paced, ambiguous environment- Proven track record of owning projects from start to finish; self-starter and self-directed- Proactive and flexible attitude; willingness to take an “all hands-on deck” approach- 30% travel expected ...

Amazon.com strives to be Earth's most customer-centric company where customers can shop in our stores to find and discover anything they want to buy. We hire the world's brightest minds, offering them a fast paced, technologically sophisticated and friendly work environment.Economists at Amazon partner closely with senior management, business stakeholders, scientist and engineers, and economist leadership to solve key business problems ranging from Amazon Web Services, Kindle, Prime, inventory planning, international retail, third party merchants, search, pricing, labor and employment planning, effective benefits (health, retirement, etc.) and beyond. Amazon Economists build econometric models using our world class data systems and apply approaches from a variety of skillsets – applied macro/time series, applied micro, econometric theory, empirical IO, empirical health, labor, public economics and related fields are all highly valued skillsets at Amazon. You will work in a fast moving environment to solve business problems as a member of either a cross-functional team embedded within a business unit or a central science and economics organization. You will be expected to develop techniques that apply econometrics to large data sets, address quantitative problems, and contribute to the design of automated systems around the company.BASIC QUALIFICATIONS- PhD in economics or equivalent ...

Amazon Stores Ads Science team is looking for a Senior Economist to help translate cutting-edge econometrics and machine learning research into production solutions. The individual will have the opportunity to shape the technical and strategic vision of a highly ambiguous problem space at the intersection of Amazon’s Stores and Advertising businesses, and deliver measurable business impacts via cross-team and cross-functional collaboration. Amazon is investing heavily in building a world-class advertising business. Our advertising products are strategically important to Amazon’s Retail and Marketplace businesses for driving the long-term growth. The mission of the Stores Ads Science team is to identify opportunities to jointly optimize Amazon’s Stores and Advertising business, by enhancing the usage of advertising signals in Stores’ decision-making and vice versa to drive the long-term economic value to shoppers, sellers/vendors, and Amazon. Some of our work include measuring ads impact and shopping content incrementality to improve shopper experience, developing the science of explaining seller/vendor inter-related decisions between Stores and Ads (e.g.: pricing, Sponsored Ads participation) to optimize fees and incentives, and making Stores’ traffic acquisition strategies aware of shoppers’ and advertisers’ onsite advertising behavior.We partner closely with tech and product teams across Stores and Advertising, and are constantly advancing experimentation methodology to accelerate science development and quantify business impacts. We are highly motivated, collaborative, and fun-loving with an entrepreneurial spirit and bias for action. Key job responsibilities- Function as a technical lead to shape the strategic vision and the science roadmap of a highly ambiguous problem space- Develop economic theory and deliver econometrics and machine learning models to unlock the new opportunities for jointly optimizing sellers’/vendors’ decision-making between Stores and Ads- Design, execute, and analyze experiments to verify the efficacy of different scientific solutions in production- Partner with cross-team technical contributors (scientists, software engineers, product managers) to implement the solution in production- Write effective business narratives and scientific papers to communicate to both business and technical audiences, including the most senior leaders in the companyBASIC QUALIFICATIONS- PhD in economics or equivalent ...

We are seeking a senior scientist with demonstrated experience in A/B testing along with related experience with observational causal modeling (e.g. synthetic controls, causal matrix completion). Our team owns "causal inference as a service" for the Pricing and Promotions organization; we run A/B tests on new pricing, promotions, and pricing/promotions CX algorithms and, where experimentation is impractical, conduct observational causal studies.Key job responsibilitiesWe are seeking a senior scientist to help envision, design, and build the next generation of pricing, promotions, and pricing/promotions CX for Amazon. On our team, you will work at the intersection of economic theory, statistical inference, and machine learning to design and implement in production new statistical methods for measuring causal effects of an extensive array of business policies.This position is perfect for someone who has a deep and broad analytic background, is passionate about using mathematical modeling and statistical analysis to make a real difference. You should be familiar with modern tools for data science and business analysis and have experience coding with engineers to put projects into production. We are particularly interested in candidates with research background in experimental statistics.A day in the life- Discuss with business problems with business partners, product managers, and tech leaders- Brainstorm with other scientists to design the right model for the problem at hand- Present the results and new ideas for existing or forward looking problems to leadership- Dive deep into the data- Build working prototypes of models- Work with engineers to implement prototypes in production- Analyze the results and review with partners About the teamWe are a team of scientists who design and implement the econometrics powering pricing, promotions, and pricing/promotions CX.BASIC QUALIFICATIONS- PhD in economics or equivalent- Experience in building statistical models using R, Python, STATA, or a related software ...

Amazon.com strives to be Earth's most customer-centric company where customers can shop in our stores to find and discover anything they want to buy. We hire the world's brightest minds, offering them a fast paced, technologically sophisticated and friendly work environment.Economists at Amazon partner closely with senior management, business stakeholders, scientist and engineers, and economist leadership to solve key business problems. Amazon Economists build econometric models using our world class data systems and apply approaches from a variety of skillsets. You will work in a fast moving environment to solve business problems as a member of a cross-functional team. You will be expected to develop techniques that apply econometrics to large data sets, address quantitative problems, and contribute to the design of automated systems around the company.Key job responsibilitiesA Senior Economist in this team leads initiatives that make a significant measurable impact on the strategic goals of the business through empowering the PV organization to make smart, long-termdecisions through the use of both online (within experiment) and offline metrics (post-predicted) that drive economically sustainable growth for Amazon. They own best in class casual models and metrics that unblock trade-off decisions when business and customer outcomes do not align.Sr. Economist in this team partners with finance to align PV’s economic models with the business financial P&L models, and works closely with Product Managers and Business to bridge the gap between science and business. They partner with data engineers and central teams to standardize economic data definitions and integrate the LTV measures directly in Amazon experimentation tooling. They set the Standard Operating Procedure for the PV LTV measurement systems, provide visibility and explainability into the model outputs to empower users to understand and use them effectively.To be successful in the role, a Senior Economist in PSE must have deep expertise in econometrics and possess a good understanding of strength and weakness of various science approaches.They drive best practices and set standards for metric development process, model calibration, evaluation and governance, and balancing science (i.e. metric fidelity) and engineering constraints. They advise onminimum data requirements for various models, and are able to persuade teams to collect additional observational or experimental data when necessary. They extensively monitor model performance and identify opportunities for improvement in model precision, sensitivity, scalability and operational excellence.About the teamPrime Video Content discovery science is a central team which defines customer and business success metrics, models, heuristics and econometric frameworks. The team develops, owns and operates a suite of data science and economic models that govern online and offline decision making systems. The team is responsible for Prime Video’s experimentation practice and continuously innovates and upskills teams across the organization on science best practices. The team values diversity, collaboration and learning, and is excited to welcome a new member whose passion and creativity will help the team continue innovating and enhancing customer experience.BASIC QUALIFICATIONS- PhD in economics or equivalent ...

The Private Brands Discovery team designs innovative machine learning solutions to drive customer awareness for Amazon’s own brands and help customers discover products they love. Private Brands Discovery is an interdisciplinary team of Scientists and Engineers, who incubate and build disruptive solutions using cutting-edge technology to solve some of the toughest science problems at Amazon. To this end, the team employs methods from Natural Language Processing, Deep learning, multi-armed bandits and reinforcement learning, Bayesian Optimization, causal and statistical inference, and econometrics to drive discovery across the customer journey. Our solutions are crucial for the success of Amazon’s own brands and serve as a beacon for discovery solutions across Amazon.This is a high visibility opportunity for someone who wants to have business impact, dive deep into large-scale problems, enable measurable actions on the consumer economy, and work closely with scientists and engineers. As a scientist, you bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions.. With a focus on bias for action, this individual will be able to work equally well with Science, Engineering, Economics and business teams. Key job responsibilities- 5+ yrs of relevant, broad research experience after PhD degree or equivalent.- Advanced expertise and knowledge of applying observational causal interference methods- Strong background in statistics methodology, applications to business problems, and/or big data.- Ability to work in a fast-paced business environment.- Strong research track record.- Effective verbal and written communications skills with both economists and non-economist audiences.BASIC QUALIFICATIONS- PhD in economics or equivalent ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!We are looking for a Senior EHS Program Manager to join our Prime Air team and ensure the safety and compliance of our operations. You will partner with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, Ergonomics, Workplace Health & Safety (WHS), Environmental Program Managers and others, to execute safety policies and adhere to all applicable local, regional, and Amazon regulations. You will also lead continuous improvement initiatives to reduce safety and ergonomic risk in our processes and create a safe and healthful working environment for our Associates.As a Senior Program Manager, you will also communicate effectively and clearly with cross functional Teams and influence change through providing comprehensive risk assessments and safety data analysis. You will instruct and train Operations Leaders in safety policies and assist the operations site teams in incorporating our safety standards at their site. You will identify best practices and incorporate them into our standards to continuously improve company safety policies. You will train and drive compliance at multiple locations.You will support multiple projects at once and handle complexities and ambiguity. You will have a deep understanding of the particularities of the region you support and be able to make decisions with appropriate justification based on data, facts, or legislation. You will negotiate resources and priorities, escalate effectively, and find a path forward in difficult situations. You will deliver results independently and with limited guidance.Key job responsibilities-Develop and implement safety policies and procedures that comply with all applicable Amazon WHS Policies and local/regional regulations-Lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes and ensure a safe and healthful working environment for our associates-Monitor and evaluate the safety performance of the Prime Air operations and identify areas for improvement and risk reduction-Communicate effectively and collaboratively with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, and others, to provide comprehensive risk assessments and safety data analysis, influence change and promote a safety culture, execute the Safety Management System, report and communicate safety performance metrics, and give feedback and suggestions-Train and coach Operations Leaders and associates on safety policies and best practices and assist the operations site teams in incorporating our safety standards at their site-Support multiple projects at once and handle complexities and ambiguity with minimal guidance-Make data-driven and evidence-based decisions and justify them with appropriate rationale and documentation -Conduct regular and comprehensive site WHS and safety audits to ensure accuracy and compliance of recordkeeping, workplace organization, associate behaviors, equipment, and processes to global WHS and safety standards and local regulations and implement solutions to eliminate exposure to risks and prevent injury at all sites-Assist in the investigation of the root cause Health and Safety issues put forward by Prime Air employees-Support new launch sites including initial site inspections, identifying accountability, purchasing and site readiness reviewBASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree in safety management or a related field- Certified Safety Professional (CSP) or Safety Management Specialist (SMS) certification or equivalent- Experience in conducting risk assessments and root cause analysis- Experience with ISO 12100 - Safety of Machinery and IEC 31010 - Risk management - Risk Assessment Techniques; and OSHA CFR 29 1910- Experience in implementing safety policies and procedures- Experience in working with cross functional teams and stakeholders ...

We are looking for a high caliber, experienced, and motivated Senior Program Manager who has a passion for developing and executing event strategies to engage and cultivate top talent for Amazon. In this role, you’ll be responsible for defining the vision and road-map for our global recruiting events program. Our organization, Global Specialty Recruiting is responsible for hiring Amazon’s most senior and specialized talent in the areas of design, science, academics and engineering. This program’s mission is to engage as much of this talent population as possible through custom and highly curated hosted events. This is a vital piece of our recruiting strategy and how we highlight Amazon as a global technology leader. The ideal candidate will bring a sharp analytical mind, have strong coordination ability and can roll up their sleeves to get things done. A customer-oriented mindset and good stakeholder management skills are crucial for this role as you will be working closely with senior Amazon design, science and engineering leaders as they participate in our events. You will need to influence team members across the globe, so the ability to collaborate and influence without authority is a must. This person must be able to judiciously add, refine, and remove processes throughout the event cycle to increase the productivity and effectiveness of recruiters you work with. Key job responsibilitiesAs a Senior Program Manager you will: • Set the vision and direction for a global event program, 20+ events from concept to deliver. • Own the planning and execution of in-person and virtual recruiting events for senior and specialized candidate populations. This includes tasks such as: budget tracking, contracting, venue selection, content and collateral preparations, branded good inventory management, attendee experience and ROI tracking. • Think creatively about the experiences and events we’re hosting to optimize for recruiting conversion and hiring. • Build an ROI model to assess program success and prioritize event types. Determine if the right success metrics are in place, and if not, you will work to define them.• Communicate regularly with recruiting stakeholders on partnerships and progress. • Influence team priorities and business strategy through data-driven contributions.• Partner with managers to secure resources, scope efforts, set project priorities and milestones, and drive delivery. • Work closely with senior business leaders to secure participation in events. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Global Executive Development (GED) team is hiring a senior executive coach to support Amazon’s senior leaders (Directors and Vice Presidents). They will coach and facilitate a global leadership development program for our director population, fostering participant’s awareness of their leadership approach, providing development support, and reinforcing learning. In addition to coaching in the program, the executive coach will also conduct long-term strategic coaching engagements with senior leaders at Amazon to address developmental areas and build strengths critical to the leader’s success in current and future roles. While this is an individual contributor role, you will work in close partnership with senior leaders and development professionals worldwide. You will need strong learning and listening skills and the gravitas and experience to partner with senior leaders. You will also contribute programmatic and strategic improvements to better the program including interpreting critical themes and writing documents to share these insights with senior leaders. Key job responsibilitiesSuccess in this role requires the ability to: - Analyze and interpret individual leadership and organization capability requirements.- Translate these requirements into an effective and relevant coaching solution.- Strategically project manage, organize and provide executive coaching services.- Conduct strategic leadership behavioral observation during programs (including simulations).- Translate observations into concrete and actionable feedback to senior leaders.- Facilitate breakout sessions and peer-to-peer dialogue during programs - Debrief leadership assessments to create insights and individual learning objectives for programs- Support participants in embedding acquired learning and capability beyond the program to their roles and organizations.- Measure, track success so that we can iterate and constantly improve coaching solutions. A day in the lifeYou will never have a boring day in this role. We are a fast-paced, energetic team delivering some of the most impactful executive level programs and experiences for Amazonians.About the teamWe are a small, scrappy team who are building development solutions based on research and existing leadership wisdom, perspective and skills that have supported Amazon’s success, and the identification of the future-facing leadership capabilities required to invent on behalf of our customers. No task is too small, or too big, and there is never anything that isn't in our job description. We love Learning, Being Curious, and Delivering Results!BASIC QUALIFICATIONS- 5+ years of Executive-level coaching including a minimum of PCC certification through ICF or equivalent governing body. - 10+ years of direct senior leadership experience in a complex business environment. - Strong facilitation skills both in-person and virtual delivery forums. - Ability to travel both domestically and globally 30% of working schedule. - Deep experience with 360 and other psychometric assessments. - Outstanding interpersonal and leadership skills; a role model for the use of the concepts and skills we teach. - Familiarity with business, financial, and process improvement tools, concepts and methodologies. - Excellent verbal and written communication skills, ideally as an author or content creator on relevant topics. - Strong analytical skills and experience using and presenting data to make decisions. - Bachelor’s Degree or equivalent experience is required. ...

Amazon.com is seeking a Sr. Finance Analyst to be a key business partner with Amazon's Digital Video Insights, Planning and Analytics team. Primary responsibilities will include, partnering with finance partners globally to streamline effective communication, forecasting, and variance commentary across the business. Drive financial analysis, prepare reports for senior management, develop performance tracking metrics, drive planning and budgeting discipline and deliverables, and ensure financial discipline and compliance. This is a highly visible role within Digital Video and a great opportunity for candidates looking for a challenge and a place to shine.The right individual will have exceptional financial modeling skills, strong communication skills, and solid business acumen. He or she will have operated successfully in a fast-paced, global, results-oriented environment, and possess effective verbal and written communication, and logical reasoning. The successful candidate must be able to think and act both strategically and tactically and manage multiple competing priorities effectively. Ideal candidates will have a proven track record of superior financial and strategic analysis and developing/delivering recommendations based on this analysis. This person must thrive in a fast-paced environment. This position is available in Seattle, WA, or Los Angeles, CA.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting or related field- 3+ years of tax, finance or a related analytical field experience- 2+ years of creating process improvements with automation and analysis experience- 2+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience ...