Seattle

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with selling partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve selling partner engagement and satisfaction, and build scalable solutions. We are seeking an experienced, motivated, self-directed Senior Business Analyst to join our team. You must thrive on solving complex problems and providing insights to help us improve the business and seller experience. You will generate insights that will guide operational excellence and product development for our customers. Data analysis is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our team. You will have the opportunity to work with a large and complex data warehouse to gather insights using data from across Amazon. These efforts will improve the ways in which we service our sellers and improve the business performance for SAS. We are looking for someone with a broad technical background in data analytics, strong business acumen, who takes ownership of their work, and is focused on customer needs - you will own central team mechanisms, and help senior leaders make key business decisions. The successful candidate will communicate crisply in non-technical terms to senior management. They will have an ability to make data-driven conclusions and will be comfortable with ambiguity while working in a fast-paced dynamic environment. The candidate will also need to be a collaborator who can work with internal and external teams to define and implement solutions that will yield benefits to Amazon customers around the world.Key job responsibilities• Build a data structure and reporting process by working through various business parameters, which establish truth in data• Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders• Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy• Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization• Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes• Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions• Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation)BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of tax, finance or a related analytical field experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau- 3+ years of experience writing SQL queries and creating business intelligence reports ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems through insightful analytics and automation? Do you aspire to bridge the gap between analytics and product? The Customer Service Worldwide Defect Elimination (WWDE) team seeks a highly skilled and detail-oriented Sr. Business Analyst with experience in business reporting, cost/benefit analysis, product performance measurement, and analytics automation. As a Sr. Business Analyst, you will play a pivot role in shaping our product strategy and how best to serve customers. Key job responsibilitiesIn this role, you will partner closely with key stakeholders in the WWDE Product and Tech org to dive deep into voice of customer (VoC) feedback, business challenges, and performance data to unearth crucial insights. You will partner closely with product and program managers to translate user and customer feedback into actionable insights that guide customer experience (CX) improvements as well as guide feature development across a suite of WWDE products. You will develop new, scalable ways to measure the business impact of key investments, processes, and product features used by tens of thousands of Amazonians. You will work backward from customers and users to design and deliver analytics-embedded products and tooling that can be automated and scaled globally. You are expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. This position has a high degree of visibility, so you will need to be able to communicate insights and actions, including the ‘so what,’ clearly and compellingly at all levels of the company. You should have a positive attitude, collaborative work style, and strong work ethic; you will work fast and smart, and adapt and iterate quickly. A day in the lifeOn a daily basis, you will partner closely with program and product leads to drive visibility and maximize ROI across key initiatives within WWDE. You will contribute to weekly and monthly business reviews, drive product feature trade-off decisions, and lead performance measurement efforts. You will also have the opportunity to contribute to product strategy and delivery, monthly roadmap reviews, and organizational goal setting. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with QuickSight dashboard and visual creation- Experience with Excel- Experience with SQL- Bachelor's degree ...

Amazon Publisher Monetization Device advertising team is responsible for developing and delivering a suite of demand products that enable advertisers to buy media across our networks of publishers and devices. As our business expands, we are introducing new ad capabilities, inventory supply and measurement technologies that span multiple teams within Amazon. We are seeking a Sr. Tech Business Developer to drive the launch and growth of our key advertising initiatives. This individual will serve as the general manager for their respective initiative, leading expansion into new customer segments and into new markets while driving revenue growth for Amazon Devices. They will be responsible for scaling existing customer channels, identifying new business opportunities, and leading strategic planning efforts. This includes influencing sales and account planning, provided business inputs into go-to-market strategies, and shaping product and packaging offerings in collaboration with Sales and Finance teams. Key job responsibilities* Develop and execute a business plan focused on demand generation and adoption strategies, working closely with key stakeholders across business teams * Identify and implement innovative strategies to drive business growth, efficiency and scale within the device display advertising business * Define business goals based on market segmentation and customer insights * Work cross-functionally with sales, marketing, product, program and engineering teams to address customer needs and achieve revenue targets * Lead the day-to-day health of the business, ensuring smooth execution and alignment with strategic objectives * Build and maintain relationships with senior leadership to drive business growth and optimization * Collaborate with product and engineering teams to refine and enhance products/services based on market feedback * Set forth mechanisms to track adoption goals, set efficient sales motions to achieve desired outcomes * Prepare and present monthly business reviews on roadmap updates, strategic business inputs, output metrics, adoption goals, and financial performance * Define and analyze key business metrics to drive customer acquisition, retention, and revenue growthBASIC QUALIFICATIONS- 5+ years of professional or military experience- 5+ years of developing, negotiating and executing business agreements experience- Experience developing strategies that influence leadership decisions at the organizational level- Bachelor's degree- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.We are calling on engineers who wants to contribute to a sustainable future through technology. Join us in developing solutions for renewable energy portfolio and reduce carbon footprint of our materials in data centers.In 2019, Amazon co-founded The Climate Pledge and made a commitment to achieve net-zero carbon by 2040 —10 years ahead of the Paris Agreement. We invited others to join us and there are now more than 300 businesses and organizations across 51 industries and 29 countries that have signed the Pledge, which means we are collectively coming at the climate crisis from nearly every sector and nearly every angle.As part of our efforts to decarbonize our business, we became the world’s largest corporate purchaser of renewable energy in 2020, and last year, we reached 85% renewable energy across our business, and are on a path to power our operations with 100% renewable energy by 2025.We recently announced that AWS will be water positive by 2030, returning more water to communities than it uses in its direct operations. To learn more about AWS’s water+ commitment visit: Water Stewardship.Come join the team that is building the tools and innovative technology to manage our growing portfolio of renewable energy investments, including solar, on-shore and off-shore wind farmsKey job responsibilitiesOur Business Intelligence team develops large scale reporting tools, analytics, and supporting analytic/reporting data infrastructure for stakeholders in energy, renewable resources, sustainability, and water sectors. They build high visibility tools used by project managers, data/sustainability scientists, analysts, and the AWS leadership team to make data-driven business decisions that directly impact AWS’s net-zero carbon and 100% renewable goals.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of professional or military experience- 5+ years of SQL experience- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets ...

At Amazon, we're working to be the most customer-centric company on earth. Customer Service (CS) is at the heart of what we do. Are you interested in shaping the future of Amazon CS globally and driving strategic initiatives that shape the future of support for our employees and customers?The Amazon CS team is looking for a talented and experienced Business Intelligence Engineer (BIE) to work across CS and other Amazon teams to improve its content management, training, and program management functions. You will be part of a team of analysts responsible for developing and maintaining the reporting infrastructure. This includes measuring the efficacy of training, associate facing content, Amazon’s help pages, and strategic program initiatives. As a BIE, you will support both the CS functional teams and the rest of the analyst team to automate, standardize and scale their most complex data tasks.A successful candidate will have a passion for data analytics and a deep knowledge of business intelligence solutions. The individual will have experience working with diverse groups of stakeholders, gaining expertise in their data and metrics, and translating their business needs to technical solutions. The individual will have the ability to work in a fast-paced environment, and a desire to innovate, fail fast, learn, iterate and improve.Key job responsibilities- Work with stakeholders to understand their needs and design reporting and automation solutions that will exceed expectations- Build detailed understanding of CS processes and how they map to data- Work with a variety of data sources and large data sets, extract data using efficient query development and provide a holistic and consistent view of the data- Actively drive automation and scaling of data processes and create self-service tools- Build knowledge of the latest tools and technologies to help deliver flexible and scalable solutions- Partner with data engineering teams to adapt data infrastructure to requirements- Actively manage the timeline and deliverables of projects, anticipate risks and resolve issuesA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining- Experience working directly with business stakeholders to translate between data and business needs- Experience with SQL- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience in the data/BI space- Experience with data visualization using Tableau, QuickSight, or similar tools ...

Are you passionate about leveraging data to deliver actionable insights that impact long-term business decisions of AWS? Are you excited to solve business challenges through data analytics and business intelligence (BI) solutions? AWS Finance seeks a Senior Business Intelligence Engineer to join the AWS Regions Finance team.In AWS Regions we develop strategies for infrastructure in new countries and we look 10+ years down the road, oversee current region build-outs and review performance of existing regions through their life-cycle. We work closely with senior leaders in cross-functional partner organizations developing and reviewing the strategic multi-billion infrastructure investments. You will own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. within SQL, Redshift, QuickSight, etc. to support the performance management of existing and new regions.. You will be required to design and influence operational best practices for reporting and analytics to enable the team to scale as we expand. You will empower data-driven decision making through implementing principles of data mining, data modeling, and analytical skills to define and measure critical metrics. You recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation. You write high quality code to retrieve and analyze data as well as analyze and solve business problems at their root, stepping back to understand the broader context. Developing pragmatic analyses and choosing applicable solutions that add value to your business area, you understand data resources and know how, when, and which to use (and which not to use). You will need to have a high bar for ownership and work autonomously to create high-quality products for the customer. You will be required to communicate project roadmap, prioritization, and release notes of new products with customer and stakeholder groups up to senior leadership.Key job responsibilities- Lead the design, implementation, and delivery of BI solutions for complex and ambiguous problems in AWS Regions- Conduct deep dive analyses of business problems and formulate conclusions and recommendations to be presented to senior leadership- Produce written recommendations and insights for key business stakeholders in International Regions Expansion and Finance that will help shape effective metric development and reporting- Simplify and automate reporting, audits and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders- Partner with other BI and Data Engineering teams to enhance data infrastructure, data availability, and broad access to customer insights- To develop and drive best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation- Learn new technology and techniques to meaningfully support product and process innovation- Own the design, development, and maintenance of ongoing tools, metrics, reports, analyses, dashboards, etc. to drive key business decisions.BASIC QUALIFICATIONS- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Master's degree in statistics, data science, or an equivalent quantitative field ...

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with selling partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve selling partner engagement and satisfaction, and build scalable solutions. We are seeking an experienced, motivated, and self-directed Senior Business Intelligence Engineer to join our team. You must thrive on solving complex problems and providing insights to help us improve the business and seller experience. You will lead development of automated forecasting models to generate insights that will guide operational excellence and product development for our customers. Data analysis is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our team. You will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. You will have the opportunity to work with a large and complex data warehouse to gather insights using data from across Amazon. These efforts will improve the ways in which we service our sellers and improve the business performance for SAS.We are looking for someone with a broad technical background in reporting automation, forecasting, and experiment design, with a strong business acumen, who takes ownership of their work, and is focused on customer needs. The successful candidate will communicate crisply in non-technical terms to senior management. They will have an ability to make data-driven conclusions and will be comfortable with ambiguity while working in a fast-paced dynamic environment. The candidate will also need to be a collaborator who can work with internal and external teams to define and implement solutions that will yield benefits to Amazon customers around the world.Key job responsibilities- Build and maintain central team data pipelines, and automated forecasting models- Employ data mining, forecasting, A/B testing, model building, segmentation, and other analytical and statistical techniques to capture and forecast important trends in the customer base- Participate in strategic and tactical planning discussions- Build a data structure and reporting process by working through various business parameters, which establish truth in data- Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders- Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes- Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions- Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation)BASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Are you interested in shaping the future of gifting on Amazon? Do you want to define and build the next generation of customer interaction with Gift Cards? Amazon is looking for a talented and entrepreneurial Senior Business Manager for our Gift Cards business. The North America (NA) Amazon Gift Card Stores Business team owns a portfolio of products sold through a variety of channels including Amazon.com, Amazon.ca and Brick & Mortar (B&M). These products meet customer’s everyday gifting needs including electronic gift cards, physical gift cards, and Amazon stored value. We are looking for a Sr. Business Manager to help us expand and develop Amazon’s Gift Card business within Amazon physical stores and B&M partners. A successful candidate is a self -starter, who has the ability to move quickly, dive into the details and has an ability to work in an ambiguous environment.This is a role that has high visibility within a dynamic, exciting team. Success in this position will require strong communication skills, sound business acumen, analytical capabilities, superb time management skills and attention to detail to provide Amazon customers “the right Gift Card product, when and where they need it”.Key job responsibilities• Account & Relationship Management: Act as the main point of contact for key distribution partners and its associated retailers, supporting all aspects of the Amazon Gift Card business within its portfolio, including demand generation, product placements, marketing promotions, customer experience and customer service.• Strategic Planning & Analysis: Help define the right product strategy within the distributor’s retail accounts and draw insights from all marketing and sales activities across the portfolio to inform demand and margin growth efforts.• Business Insights & Trends: leverage sub-channels, weekly / monthly reporting – to understand the trends of the business and keeping “ears to the ground” on consumer trends. Being able to double-click in to performance at partner and retailer level.• Process Improvement: Drive continuous process improvement to scale this growing category.• Collaborate with internal and external cross functional teams, spanning product, operations, engineering, customer service, finance, tax, legal and transaction risk/fraud management. • You will assess business needs and develop and execute against a growth strategy, helping define the optimal promotional calendar and marketing campaigns across multiple retail partners. • Expand new self-use products in line with local market preferences. • Draw insights from analyses of marketing campaigns and other growth efforts to drive increased efficacy, including by optimizing assortment and negotiating expanded placements.• Support gift card production and inventory control, and ensure best-in-class customer experience and support.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Bachelor's degree or equivalent- 5+ years of experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels ...

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, contact center sales background, and skills necessary to help position AWS as the Cloud Contact as a Service (CCaaS) cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Connect team as an Amazon Connect Business Value Specialist (BVS)!WWSO is part of the AWS Specialist & Partner (ASP) organization, which is responsible for driving revenue, adoption, and growth from the largest and fastest growing worldwide small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical challenges to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.As AWS and Amazon Connect continue to grow rapidly, we are seeking an Amazon Connect Business Value Specialist (BVS) to join our team. As a BVS, you will work closely with customers and help them maximize the financial benefits of their use of the Amazon Connect application. You will conduct in-depth analyses of the customer's contact center operations and usage patterns, provide recommendations on how to optimize their Amazon Connect implementation for cost savings, and help customers understand the total cost of ownership and economic impact of transitioning to Connect. Key responsibilities include discovering customer business outcomes and the metrics that drive them, creating a business justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect, and working with the AWS team to help customers realize the full potential of using Amazon Connect.Key job responsibilities* Engage with customers to fully understand their desired business outcomes, technical requirements, and optimization opportunities to create business value.* Create & present compelling proposals that that address specific business needs of your customers who are considering a migration to Amazon Connect.* Leverage your financial analysis and customer experience domain background to understand the most important customer challenges and illustrate the financial benefits of addressing them with Amazon Connect.* Identify opportunities for optimizing the way our customers realize value from Amazon Connect* Create tools that allow AWS teammates to run their own Amazon Connect transformation benefit analysis with their customers.A day in the lifeThe Amazon Connect Business Value Specialist (BVS) listens to what customer’s identify as key outcomes and dives deep into how they maximize their financial investment in Amazon Connect. The BVS collaborates with customers and uses financial analysis and presentation tools to build a compelling business case for migrating to Amazon Connect. Working with existing customers, the BVS identifies opportunities for them to fulfill their stated objectives towards realizing the full value of Amazon Connect. As a leader, the BVS implements ways to scale their methodologies and tools so other AWS field team members can deliver similar results to their customers.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applyingAbout the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.BASIC QUALIFICATIONS- 5+ years of business development/consulting in enterprise software, cloud, or SaaS companies- Experience creating and presenting business value proposals to VP and C-level executives- Bachelors or equivalent experience ...

Amazon NAS Vendor Summit team is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs to support the Vendor Summit event. We will use this summit to reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. The Sr. Content Operations Program Manager (Sr. Content Operations PM) is responsible for leading the end-to-end content strategy and operations for Amazon's premier events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for seller attendees across geographies, knowledge levels, and selling needs. This role requires scoping and creating project plans, developing processes, coordinating and driving event execution, and communicating to senior management on status, risks and process changes.Key job responsibilities• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions• Responsible for creating and executing the end-to-end breakout content strategy for major seller-facing events. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Provide counsel to executives and cross-functional teams on content messaging• Write and evolve messaging and talking points in a thoughtful and strategic way• Build, guide, and execute event content, including communicating plans internally and securing leadership approvals• Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceA day in the lifeThe position is responsible for working with NAS Vendor Summit team to creatively reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. This includes managing the strategic position of the NAS Vendor Summit by providing direction and implementation of Leadership presentation content for special events. This role actively develops and implements presentation plans and strategies to internal and external senior leadership teams. This position will develop communication, align strategies, produce, edit, and publish a wide variety of content, and requires excellent writing and editing skills.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...

Amazon’s Legal Department is seeking a talented and experienced product safety and compliance attorney to support Amazon Web Services (AWS). AWS provides Innovative cloud computing services and IT infrastructure to public and private clients around the globe, including on-demand compute capacity, data storage, machine learning, and more. The successful candidate will join the AWS Legal Regulatory Risk Management & Compliance team, focusing on product safety and compliance across a diverse array of hardware in AWS’s global data center infrastructure. You will be part of a team that counsels Amazon’s cloud business on a broad range of regulatory, sustainability, environmental, trade, safety and compliance matters.Amazon offers its attorneys the opportunity to develop their experience and career with one of the world’s most recognized and dynamic brands. The successful candidate must be enthusiastic, pragmatic, enjoy working hard and being challenged, and demonstrate sound judgment even in ambiguous situations. Some travel, domestic and international, will be required. Key job responsibilities- Working cross-functionally with business and technical teams to shape our operational compliance strategy- Advising the business on trends and upcoming regulatory changes and how to influence them- Driving global harmony across program areas- Counseling compliance partner teams on cross-regional issues that arise throughout the supply chain and infrastructure life cycle (from region expansion to operations and decommissioning) - Advising on regulations concerning the design, development, manufacture, procurement, distribution, use and disposition of novel data center equipment and innovative devices- Working directly with various AWS business functions, including supply chain, procurement, design, engineering, product safety, construction and operations- Collaborating with attorneys across the globe (and throughout Amazon) to develop innovative solutionsBASIC QUALIFICATIONS- 10+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience working independently and directly with all levels of legal and business partners or equivalent- 3+ years of legal experience with global regulations attaching to the manufacture, sale, distribution, use, handling, and disposition of hardware products ...

We are looking for a talented and experienced Senior Corporate Counsel to support our rapidly growing Buy with Prime and Amazon Multi-Channel Fulfillment businesses. You’ll be responsible for counseling the sales and business development teams on a broad range of commercial, licensing, technology and regulatory matters, and structuring, drafting and negotiating commercial transactions. You will work directly with the business, serving as lead counsel on strategic issues and deals, and providing day-to-day input on business and strategy, and resolving issues that arise in commercial relationships. You will develop strategies for handling legal issues in creative, business-centric ways, and will build processes that address risk and allow the business flexibility and freedom to move quickly.BASIC QUALIFICATIONS- 10+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience in technology and commercial transactions or businesses ...

The North America Stores team is seeking a Senior Creative Director to focus on one of Amazon's most valuable offerings: Prime. You will be responsible for crafting the creative vision for Prime and guiding a multidisciplinary team of designers and writers to develop impactful work that delights our customers across all channels. This role requires exceptional creative leadership and strategic thinking to solve complex marketing asks through a creative lens.As a Sr. Creative Director you will manage a creative team and collaborate with leadership and cross-functional partners. The ideal candidate will exhibit exceptional creative marketing craft, collaborative mindset, high judgment, bias for action, and ability to deliver results.Key job responsibilities- Oversee creative execution for all Prime North America (NA) events across email, site, push, paid, social, and homepage- Manage a multidisciplinary creative team including designers and writers- Partner with the global brand team to ensure alignment on design, voice, and tone across all creative- Oversee agencies in the ideation of a campaign, production, and execution, ensuring that all marketing assets meet a high level of creativity, innovation, and brand association, on time and within budget- Identify opportunities to incorporate emerging marketing trends and GenAI innovations into the creative strategy and execution- Lead ideation sessions and design reviews - Create Prime style guides for all new benefits - Scope projects and forecast resource needs with key stakeholders- Create bespoke creative strategies with a strong POV and vision, providing clear direction to internal and external partners- Proactively solve problems on behalf of team, seeking clarification when faced with ambiguity and escalating as necessary- Communicate with key stakeholders internally and externally in a spirit of collaboration, building strong relationships, and articulating complex issues/problems effectively- Promote the growth and development of in-house creative talent through design reviews, coaching and mentorship opportunities, cultivating a culture of continuous learning, improvement, and self-sufficiencyAbout the teamThe Amazon North America Creative team is responsible for crafting bold, efficient, and breakthrough marketing content to reach and resonate with today's audience. We aspire to meet customers wherever they may be—on social media, on their phones and devices, across the site, in their inboxes—and provide easy ingresses to the site via beautiful, inclusive, inspiring, and innovative content. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and meeting our marketing goals.BASIC QUALIFICATIONS- 15+ years of creative design experience- 5+ years of people management experience- Portfolio showcasing functional expertise with the ability to articulate ideas in print, outdoor, AV, social, digital, events and experiential that can effectively market products or services- Proficiency in Figma and Adobe Creative Suite- Bachelor's, Master's or equivalent ...

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.B2B Payments and Lending’s Credit Strategy and Operations team is looking for a smart, motivated, and analytical Credit Risk Analyst to join our underwriting and portfolio management team. The successful candidate will have a deep understanding of underwriting and related systems, as well as portfolio risk management experience. This role involves high judgment decision making, use/creation of risk analytics, the ability to analyze customer financials, complex underwriting, and management of SLAs. The successful candidate will have a strong desire in innovating processes, strong attention to detail and exceed expectations in a dynamic, fast-paced and often ambiguous environment.This role will report into the NA Credit Operations Manager based in Seattle, WA.Key job responsibilities• Underwrite medium-to-large credit applications;• Evaluate portfolio risks across WW portfolios, monitoring and creating risk metrics;• Improve processes to increase efficiency and improve risk mitigation across WW markets;• Contribute to and build underwriting/credit strategies across the portfolio and individual customer sub-segments;• Assist in defining policies and product features to support automated and manual credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Review complex credit decisions that require manual reviews or exceptions• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Manage relationships with key stakeholders and partner with cross-organizational teams on high priority initiatives.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe team is responsible for making decisions on Amazon Business (AB) customers’ eligibility for the Pay By Invoice (PBI) payment product at initial assessment, proactively and by request, while balancing spend opportunities and mitigating credit/write off risk. Our mission is to drive the Amazon flywheel by enabling credit on PBI for all eligible customers registering on AB with best-in-class risk management.BASIC QUALIFICATIONS- Bachelor’s degree in Business, Finance, Economics or Equivalent Experience.- Robust analytical and excel skills, including the ability to be hands-on and dive deep into details, identifying root cause and propose solutions.- Results-oriented: Proven track record of on-time project delivery for impactful, cross-functional initiatives.- Minimum 4 years of experience in credit risk, underwriting and/or commercial lending.- Ability to interpret key business financial statements/information.- Experience in change management and driving adoption of new tools, processes, and decision support (i.e. scaling).- Experience creating new credit policies and SOPs.- Strong attention to detail and excellent problem-solving skills.- Able to build positive business relationships and work collaboratively with cross-functional teams.- Demonstrated ability to manage multiple projects, prioritization, planning and task delegation. ...

This role is based out of an approved Amazon Corporate office location in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Home & Lifestyle Team works with Vendors who sell products such as:Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: -Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns -Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management -Analyze data from multiple sources and present recommendations to vendors on trends and opportunities -Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance -Develop and deliver reports to vendors specific to their needs and strategic growth goals -Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products -Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization -Identify, solve, and scale process improvements across the team and broader organization -Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS- Bilingual in Mandarin & English- 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills- Experience analyzing data and best practices to assess performance drivers- Bachelor's Degree- Data analysis experience including manipulating large datasets from complex systems and interpreting results- Experience developing and implementing strategies- Experience influencing stakeholders- Proficient in Excel- Time management, prioritization, and problem-solving skills- Strong written and verbal communication skills- Experience rapidly adapting to change and dealing with ambiguity ...

Amazon Vendor Services has teams in multiple locations. This role is based in an assigned Amazon corporate office in Seattle, Washington. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as:BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & SoftwareOur goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS• Bachelor's Degree• 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills• Experience analyzing data and best practices to assess performance drivers• Data analysis experience including manipulating large datasets from complex systems and interpreting results• Experience developing and implementing strategies• Experience influencing stakeholders• Proficient in Excel• Time management, prioritization, and problem-solving skills• Strong written and verbal communication skills• Experience rapidly adapting to change and dealing with ambiguity ...

Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Sr. Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team!The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.We are seeking a Sr. Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners.Key job responsibilitiesAs a Sr Customer Success Manager, you will:• Utilize advanced data analysis to uncover growth opportunities and optimize operations• Provide tactical support to vendors to ensure prompt resolution • Be the end-to-end owner of the vendors promotional events• Drive a strong on-site experience for our customers by partnering with the catalog team(s)• Build trusted relationships with vendors and advocate for their needs within Amazon• Collaborate cross-functionally to deep dive and resolve complex vendor issues• Educate vendors on Amazon's tools, policies, and growth strategiesBASIC QUALIFICATIONS• Bachelor’s Degree• 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields• Proficiency in Excel including complex formulas, pivot tables, and data manipulation• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly• Strong written and verbal communication skills for concise and accurate responses• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings• Attention to detail and strong problem-solving skills• Proven ability to learn tools and processes then effectively using them to provide service • Proven track-record of taking ownership and driving results • Comfortable working in a diverse group and contributing to an inclusive culture ...

Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as:Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.)Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Experience analyzing data and best practices to assess performance driversBachelor's DegreeData analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Proficient in Excel Time management, prioritization, and problem-solving skills Strong written and verbal communication skills Experience rapidly adapting to change and dealing with ambiguity ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.We are calling on engineers who wants to contribute to a sustainable future through technology. Join us in developing solutions for renewable energy portfolio and reduce carbon footprint of our materials in data centers. In 2019, Amazon co-founded The Climate Pledge and made a commitment to achieve net-zero carbon by 2040 —10 years ahead of the Paris Agreement. We invited others to join us and there are now more than 300 businesses and organizations across 51 industries and 29 countries that have signed the Pledge, which means we are collectively coming at the climate crisis from nearly every sector and nearly every angle.As part of our efforts to decarbonize our business, we became the world’s largest corporate purchaser of renewable energy in 2020, and last year, we reached 85% renewable energy across our business, and are on a path to power our operations with 100% renewable energy by 2025.We recently announced that AWS will be water positive by 2030, returning more water to communities than it uses in its direct operations. To learn more about AWS’s water+ commitment visit: Water Stewardship.Come join the team that is building the tools and innovative technology to manage our growing portfolio of renewable energy investments, including solar, on-shore and off-shore wind farms.Key job responsibilitiesOur Data Engineers develop large data models for clients in energy, renewable resources, sustainability, and water sectors, enabling them to assess their portfolios. They help our data scientists create predictive models to enhance decision-making. A day in the lifeTo learn more, you can visit: amazon sustainability in the cloudAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS ...

The Amazon Devices organization designs, produces and markets Kindle e-readers, Fire Tablets, Fire TV Streaming Media Players and Echo Speakers, and is constantly looking to innovate on behalf of customers with new devices in existing or new categories or improving the customer experience on existing platforms. The Devices Analytics team provides customer engagement support to the broader organization for Kindle, Fire, and Echo products – established and emerging countries, worldwide. We are looking for an innovative, hands-on and customer-obsessed Data Engineer who can be a strategic partner to the product managers and engineers on the team. Our projects span multiple organizations and require coordination of experimentation, economic and causal analysis, forecasting, and predictive machine learning tools. You will act as the business-facing subject matter expert for data storage, feature instrumentation, and data privacy, with the responsibility of managing end-to-end execution and delivery across projects. In this role, you will be a technical expert with massive impact. You work tightly with the research scientist and business intelligence engineers on our team to create the data infrastructure and pipelines to drive our machine learning projects from initial experimentation to production level deployment. Your work will directly impact the success of Amazon's growing Devices business. You will work across diverse science/engineering/business teams. You will work on critical data engineering problems, building unique high quality reliable, accurate, consistent, and architecturally sound data sets that are aligned with our business needs.Key job responsibilities- Design, implement and support an analytical data infrastructure - Managing AWS resources including EC2, EMR, S3, Glue, Redshift, etc. - Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using SQL and AWS big data technologies - Explore and learn the latest AWS technologies to provide new capabilities and increase efficiency - Collaborate with Data Scientists and Business Intelligence Engineers (BIEs) to recognize and help adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation - Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customersBASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...