Seattle

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with selling partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve selling partner engagement and satisfaction, and build scalable solutions. We are seeking an experienced, motivated, and self-directed Senior Business Intelligence Engineer to join our team. You must thrive on solving complex problems and providing insights to help us improve the business and seller experience. You will lead development of automated forecasting models to generate insights that will guide operational excellence and product development for our customers. Data analysis is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our team. You will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. You will have the opportunity to work with a large and complex data warehouse to gather insights using data from across Amazon. These efforts will improve the ways in which we service our sellers and improve the business performance for SAS.We are looking for someone with a broad technical background in reporting automation, forecasting, and experiment design, with a strong business acumen, who takes ownership of their work, and is focused on customer needs. The successful candidate will communicate crisply in non-technical terms to senior management. They will have an ability to make data-driven conclusions and will be comfortable with ambiguity while working in a fast-paced dynamic environment. The candidate will also need to be a collaborator who can work with internal and external teams to define and implement solutions that will yield benefits to Amazon customers around the world.Key job responsibilities- Build and maintain central team data pipelines, and automated forecasting models- Employ data mining, forecasting, A/B testing, model building, segmentation, and other analytical and statistical techniques to capture and forecast important trends in the customer base- Participate in strategic and tactical planning discussions- Build a data structure and reporting process by working through various business parameters, which establish truth in data- Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders- Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes- Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions- Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation)BASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Are you interested in shaping the future of gifting on Amazon? Do you want to define and build the next generation of customer interaction with Gift Cards? Amazon is looking for a talented and entrepreneurial Senior Business Manager for our Gift Cards business. The North America (NA) Amazon Gift Card Stores Business team owns a portfolio of products sold through a variety of channels including Amazon.com, Amazon.ca and Brick & Mortar (B&M). These products meet customer’s everyday gifting needs including electronic gift cards, physical gift cards, and Amazon stored value. We are looking for a Sr. Business Manager to help us expand and develop Amazon’s Gift Card business within Amazon physical stores and B&M partners. A successful candidate is a self -starter, who has the ability to move quickly, dive into the details and has an ability to work in an ambiguous environment.This is a role that has high visibility within a dynamic, exciting team. Success in this position will require strong communication skills, sound business acumen, analytical capabilities, superb time management skills and attention to detail to provide Amazon customers “the right Gift Card product, when and where they need it”.Key job responsibilities• Account & Relationship Management: Act as the main point of contact for key distribution partners and its associated retailers, supporting all aspects of the Amazon Gift Card business within its portfolio, including demand generation, product placements, marketing promotions, customer experience and customer service.• Strategic Planning & Analysis: Help define the right product strategy within the distributor’s retail accounts and draw insights from all marketing and sales activities across the portfolio to inform demand and margin growth efforts.• Business Insights & Trends: leverage sub-channels, weekly / monthly reporting – to understand the trends of the business and keeping “ears to the ground” on consumer trends. Being able to double-click in to performance at partner and retailer level.• Process Improvement: Drive continuous process improvement to scale this growing category.• Collaborate with internal and external cross functional teams, spanning product, operations, engineering, customer service, finance, tax, legal and transaction risk/fraud management. • You will assess business needs and develop and execute against a growth strategy, helping define the optimal promotional calendar and marketing campaigns across multiple retail partners. • Expand new self-use products in line with local market preferences. • Draw insights from analyses of marketing campaigns and other growth efforts to drive increased efficacy, including by optimizing assortment and negotiating expanded placements.• Support gift card production and inventory control, and ensure best-in-class customer experience and support.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Bachelor's degree or equivalent- 5+ years of experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels ...

Amazon Web Services (AWS) is looking for a senior compliance specialist to help drive implementation of a compliance-focused hardware certification program for AI/ML and Liquid Cooled hardware. This program will support AWS’s product compliance function covering hundreds of internal use data center and customer-focused hardware products. The program will encompass global certifications for product safety, electromagnetic compatibility (EMC), radio frequency (RF), energy efficiency, and restricted substances. The certifications program will engage suppliers, track global certification status of products, collect, validate, and archive compliance documentation, and track expiration of certifications and obtain renewals. The certifications program will interface with the compliance engineering team, hardware development and business teams, supply chain and logistics, equipment suppliers, third party test labs and certification agencies, and regulatory bodies. You will report to the Senior Manager, Product Compliance Infrastructure and be part of the product compliance function within AWS’s Global Trade and Product Compliance team (GTPC) that ensures that all equipment procured for use in AWS data centers, as well as equipment sold or provided to customers, satisfies global regulatory requirements. AWS is at the forefront of providing a broad set of global cloud-based services including compute, storage, databases, networking, and enterprise applications, to help organizations move faster, lower IT costs, and scale. You will be a part of a dynamic business within Amazon.com, and one of the world’s fastest growing and evolving companies, with a team of exceptionally talented, bright and innovative people. GTPC is responsible for ensuring that the infrastructure equipment necessary to support the AWS services are imported/exported in a compliant manner across the multiple countries where AWS operates and will expand, including all product certification/safety regulations. Key job responsibilities1. Drive implementation of a compliance-focused hardware certifications program.2. Build programs for sustained operational execution and build stakeholder relationships.2. Collect, validate, and evidence of compliance at the product and country level across a large portfolio of hardware products. Provide real-time compliance status of equipment to key business partners.3. Manage relationships with test labs and certification agencies, including contracting and budget.4. Track certification expiration and manage renewal of certifications.5. Design and drive scalable processes within a Quality Management System (QMS) to ensure consistent compliance with product regulatory requirements around the world. 6. Partner with key stakeholders to help define program strategy, project plans, and manage technology implementations.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 6+ years’ experience with product compliance issues, preferably within a technology company.- Knowledge of product certification processes and global market access requirements.- Experience in large-scale project management roles, preferably in product regulatory compliance- Experience working with test laboratories/certification bodies ...

We are looking for people who want to join our ambitious and driven team in the pursuit of excellence for retail grocery project management. You will be part of a team that is developing best in class grocery stores for Amazon Fresh and Whole Foods Market, shaping the future of retail spaces! This role will support innovation and expansive growth through cross-functional project oversight.The Sr. Construction Manager ensures overall quality of the delivered product. Monitors finish details, MEP, and shell coordination to ensure work is executed with a high level of craftsmanship, maximizing space for product capacity and providing an excellent experience for end users. Provides mentorship for the construction team and fosters a positive team environment through a culture of accountability and shared fate.The right person for this job is an entrepreneurial self-starter with an owner’s perspective. Must have a service mindset and a professional demeanor, with the ability to communicate effectively with business partners at every level. Must be able to work independently in a collaborative, creative, ever-changing and ambiguous environment. Key job responsibilities• Responsible for ensuring overall project quality expectations are achieved throughout Design Development Coordination, FF&E, Construction, and Commissioning.• Expert ability to organize and monitor concurrent projects, ensuring execution with a high level of quality, service and communication and in accordance with deadlines.• Looks around corners to identify risks and proactively solve to mitigate project impact.• Effectively influence and communicate with internal and external business partners. Problem solves creatively and successfully negotiate tradeoffs among stakeholders as required to meet project goals.• Participate in the design development process to ensure documents meet constructability and cost requirements, influencing cross-functional collaboration to improve speed to market and simplify means and methods.• Ensures responsibility of scope is clear and informs field coordination to improve speed to market and cost controls• Provides contractor accountability, improved cost performance, and management of schedule- including lead times for permitting, OFI equipment and jurisdictional inspection protocol. Ensures equipment delivery schedules are well coordinated with GC critical path.• Provide business decision support and participate/lead special projects and initiatives• Evaluate site feasibility and field progress considering customer, delivery access, food safety pest controls, and general program / operational requirements• Delivers projects on time and on budget. Effectively manages and reports on project schedules, capital expenditure budgets and operational expenses, ensuring timely follow through and accuracy.• Establish effective relationships along with an understanding of municipalities permit process and schedules.• Manage change order negotiations and contract compliance.• Ensure contractor compliance safety/OSHA requirements are met on all sites to minimize risk.BASIC QUALIFICATIONS- 7+ years of project management, real estate development, architecture/design experience- Bachelor's degree ...

Amazon NAS Vendor Summit team is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs to support the Vendor Summit event. We will use this summit to reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. The Sr. Content Operations Program Manager (Sr. Content Operations PM) is responsible for leading the end-to-end content strategy and operations for Amazon's premier events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for seller attendees across geographies, knowledge levels, and selling needs. This role requires scoping and creating project plans, developing processes, coordinating and driving event execution, and communicating to senior management on status, risks and process changes.Key job responsibilities• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions• Responsible for creating and executing the end-to-end breakout content strategy for major seller-facing events. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Provide counsel to executives and cross-functional teams on content messaging• Write and evolve messaging and talking points in a thoughtful and strategic way• Build, guide, and execute event content, including communicating plans internally and securing leadership approvals• Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceA day in the lifeThe position is responsible for working with NAS Vendor Summit team to creatively reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. This includes managing the strategic position of the NAS Vendor Summit by providing direction and implementation of Leadership presentation content for special events. This role actively develops and implements presentation plans and strategies to internal and external senior leadership teams. This position will develop communication, align strategies, produce, edit, and publish a wide variety of content, and requires excellent writing and editing skills.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Amazon Devices and Services organization designs and engineers high-profile consumer electronics, including Kindle eReaders, Fire tablets, Fire TV, Echo, Ring, Blink, Eero, Halo, Kuiper and Zoox. We are also the home of Alexa, an AI personal assistant to provide information, answer questions, play music, control your smart home and much more. Alexa is integrated into many of our products and partner products and many thousands of devices work with Alexa.Want to transform how Alexa helps customers stay in touch with people? The Alexa Communications UX Design team is seeking a Senior Voice User Interface / Conversational AI Experience Designer to create natural language interactions that leverage the power of Alexa. As a Senior Conversation Designer, you will focus on improving how customers use Alexa in their daily lives to stay in touch and communicate with household members, family and friends. You will work side-by-side with UX designers, user researchers, product, and engineering to identify, define, and implement solutions that raise the bar on the Alexa customer experience. You must excel at communicating your designs effectively to the larger team and driving that vision into solid design deliverables. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history.Key job responsibilities- Create world-class, user-centered conversation designs with consideration of market research, business requirements, customer feedback, and usability findings- Translate business requirements into use cases and high-level customer experience requirements- Design the architecture and interaction flow of voice experiences- Develop conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation- Write sample dialog interactions and language model training data- Work with data science and engineering teams to assess and optimize new and existing features- Present design work to the user experience team, product team, leadership, and external partners for review and feedback- Develop high level strategy of Alexa Communications features for both near and long term- Collaborate with other design team members on frameworks, processes, design systems, and best practices- Demonstrate leadership in driving design processes into the organization that help refine strategyA day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps- Experience designing in an agile development environment- Bachelor's degree in linguistics, cognitive science, psychology, human-computer interaction (HCI), design, or equivalent professional experience- 5+ years of professional work experience as a voice/conversation designer or similar UX-related role- Experience working directly with developers for implementation of designs ...

Amazon’s Legal Department is seeking a talented and experienced product safety and compliance attorney to support Amazon Web Services (AWS). AWS provides Innovative cloud computing services and IT infrastructure to public and private clients around the globe, including on-demand compute capacity, data storage, machine learning, and more. The successful candidate will join the AWS Legal Regulatory Risk Management & Compliance team, focusing on product safety and compliance across a diverse array of hardware in AWS’s global data center infrastructure. You will be part of a team that counsels Amazon’s cloud business on a broad range of regulatory, sustainability, environmental, trade, safety and compliance matters.Amazon offers its attorneys the opportunity to develop their experience and career with one of the world’s most recognized and dynamic brands. The successful candidate must be enthusiastic, pragmatic, enjoy working hard and being challenged, and demonstrate sound judgment even in ambiguous situations. Some travel, domestic and international, will be required. Key job responsibilities- Working cross-functionally with business and technical teams to shape our operational compliance strategy- Advising the business on trends and upcoming regulatory changes and how to influence them- Driving global harmony across program areas- Counseling compliance partner teams on cross-regional issues that arise throughout the supply chain and infrastructure life cycle (from region expansion to operations and decommissioning) - Advising on regulations concerning the design, development, manufacture, procurement, distribution, use and disposition of novel data center equipment and innovative devices- Working directly with various AWS business functions, including supply chain, procurement, design, engineering, product safety, construction and operations- Collaborating with attorneys across the globe (and throughout Amazon) to develop innovative solutionsBASIC QUALIFICATIONS- 10+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience working independently and directly with all levels of legal and business partners or equivalent- 3+ years of legal experience with global regulations attaching to the manufacture, sale, distribution, use, handling, and disposition of hardware products ...

We are looking for a talented and experienced Senior Corporate Counsel to support our rapidly growing Buy with Prime and Amazon Multi-Channel Fulfillment businesses. You’ll be responsible for counseling the sales and business development teams on a broad range of commercial, licensing, technology and regulatory matters, and structuring, drafting and negotiating commercial transactions. You will work directly with the business, serving as lead counsel on strategic issues and deals, and providing day-to-day input on business and strategy, and resolving issues that arise in commercial relationships. You will develop strategies for handling legal issues in creative, business-centric ways, and will build processes that address risk and allow the business flexibility and freedom to move quickly.BASIC QUALIFICATIONS- 10+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience in technology and commercial transactions or businesses ...

The North America Stores team is seeking a Senior Creative Director to focus on one of Amazon's most valuable offerings: Prime. You will be responsible for crafting the creative vision for Prime and guiding a multidisciplinary team of designers and writers to develop impactful work that delights our customers across all channels. This role requires exceptional creative leadership and strategic thinking to solve complex marketing asks through a creative lens.As a Sr. Creative Director you will manage a creative team and collaborate with leadership and cross-functional partners. The ideal candidate will exhibit exceptional creative marketing craft, collaborative mindset, high judgment, bias for action, and ability to deliver results.Key job responsibilities- Oversee creative execution for all Prime North America (NA) events across email, site, push, paid, social, and homepage- Manage a multidisciplinary creative team including designers and writers- Partner with the global brand team to ensure alignment on design, voice, and tone across all creative- Oversee agencies in the ideation of a campaign, production, and execution, ensuring that all marketing assets meet a high level of creativity, innovation, and brand association, on time and within budget- Identify opportunities to incorporate emerging marketing trends and GenAI innovations into the creative strategy and execution- Lead ideation sessions and design reviews - Create Prime style guides for all new benefits - Scope projects and forecast resource needs with key stakeholders- Create bespoke creative strategies with a strong POV and vision, providing clear direction to internal and external partners- Proactively solve problems on behalf of team, seeking clarification when faced with ambiguity and escalating as necessary- Communicate with key stakeholders internally and externally in a spirit of collaboration, building strong relationships, and articulating complex issues/problems effectively- Promote the growth and development of in-house creative talent through design reviews, coaching and mentorship opportunities, cultivating a culture of continuous learning, improvement, and self-sufficiencyAbout the teamThe Amazon North America Creative team is responsible for crafting bold, efficient, and breakthrough marketing content to reach and resonate with today's audience. We aspire to meet customers wherever they may be—on social media, on their phones and devices, across the site, in their inboxes—and provide easy ingresses to the site via beautiful, inclusive, inspiring, and innovative content. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and meeting our marketing goals.BASIC QUALIFICATIONS- 15+ years of creative design experience- 5+ years of people management experience- Portfolio showcasing functional expertise with the ability to articulate ideas in print, outdoor, AV, social, digital, events and experiential that can effectively market products or services- Proficiency in Figma and Adobe Creative Suite- Bachelor's, Master's or equivalent ...

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.B2B Payments and Lending’s Credit Strategy and Operations team is looking for a smart, motivated, and analytical Credit Risk Analyst to join our underwriting and portfolio management team. The successful candidate will have a deep understanding of underwriting and related systems, as well as portfolio risk management experience. This role involves high judgment decision making, use/creation of risk analytics, the ability to analyze customer financials, complex underwriting, and management of SLAs. The successful candidate will have a strong desire in innovating processes, strong attention to detail and exceed expectations in a dynamic, fast-paced and often ambiguous environment.This role will report into the NA Credit Operations Manager based in Seattle, WA.Key job responsibilities• Underwrite medium-to-large credit applications;• Evaluate portfolio risks across WW portfolios, monitoring and creating risk metrics;• Improve processes to increase efficiency and improve risk mitigation across WW markets;• Contribute to and build underwriting/credit strategies across the portfolio and individual customer sub-segments;• Assist in defining policies and product features to support automated and manual credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Review complex credit decisions that require manual reviews or exceptions• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Manage relationships with key stakeholders and partner with cross-organizational teams on high priority initiatives.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe team is responsible for making decisions on Amazon Business (AB) customers’ eligibility for the Pay By Invoice (PBI) payment product at initial assessment, proactively and by request, while balancing spend opportunities and mitigating credit/write off risk. Our mission is to drive the Amazon flywheel by enabling credit on PBI for all eligible customers registering on AB with best-in-class risk management.BASIC QUALIFICATIONS- Bachelor’s degree in Business, Finance, Economics or Equivalent Experience.- Robust analytical and excel skills, including the ability to be hands-on and dive deep into details, identifying root cause and propose solutions.- Results-oriented: Proven track record of on-time project delivery for impactful, cross-functional initiatives.- Minimum 4 years of experience in credit risk, underwriting and/or commercial lending.- Ability to interpret key business financial statements/information.- Experience in change management and driving adoption of new tools, processes, and decision support (i.e. scaling).- Experience creating new credit policies and SOPs.- Strong attention to detail and excellent problem-solving skills.- Able to build positive business relationships and work collaboratively with cross-functional teams.- Demonstrated ability to manage multiple projects, prioritization, planning and task delegation. ...

This role is based out of an approved Amazon Corporate office location in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Home & Lifestyle Team works with Vendors who sell products such as:Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: -Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns -Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management -Analyze data from multiple sources and present recommendations to vendors on trends and opportunities -Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance -Develop and deliver reports to vendors specific to their needs and strategic growth goals -Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products -Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization -Identify, solve, and scale process improvements across the team and broader organization -Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS- Bilingual in Mandarin & English- 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills- Experience analyzing data and best practices to assess performance drivers- Bachelor's Degree- Data analysis experience including manipulating large datasets from complex systems and interpreting results- Experience developing and implementing strategies- Experience influencing stakeholders- Proficient in Excel- Time management, prioritization, and problem-solving skills- Strong written and verbal communication skills- Experience rapidly adapting to change and dealing with ambiguity ...

The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessity. Present compelling value propositions using a strategic and consultative approach.• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.• Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.• Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.• Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.• Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.A day in the lifeAs a Sr. Customer Success Mgr, a typical day might include:• Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Customer(s) in your weekly call.• Educating a new contact at your Customer on how to better leverage Amazon tools and systems. • Deep diving and resolving an item buyability issue that was surfaced by your Customer. • Following up with internal Amazon teams who you are dependent on to deliver tasks for your Customer(s). • Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer(s) role in their strategy.• Lead a meeting with your Customer and internal Amazon team members to educate them on a new Amazon Supply Chain program.About the teamThe Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Mgr supporting one to four Selling Partners within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories. **This role is posted for Santa Monica, CA, candidates selected can be located in any of our approved office locations: Seattle, Austin, or Arlington (HQ2)**BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Education: Bachelor's degree• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.• Communication: Excellent verbal and written communication.• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. ...

This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as:BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & SoftwareOur goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS • Bachelor’s Degree • 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields• Proficiency in Excel including complex formulas, pivot tables, and data manipulation• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly• Strong written and verbal communication skills for concise and accurate responses• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings• Attention to detail and strong problem-solving skills• Proven ability to learn tools and processes then effectively using them to provide service• Proven track-record of taking ownership and driving results• Comfortable working in a diverse group and contributing to an inclusive culture ...

Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as:Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.)Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Experience analyzing data and best practices to assess performance driversBachelor's DegreeData analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Proficient in Excel Time management, prioritization, and problem-solving skills Strong written and verbal communication skills Experience rapidly adapting to change and dealing with ambiguity ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.We are calling on engineers who wants to contribute to a sustainable future through technology. Join us in developing solutions for renewable energy portfolio and reduce carbon footprint of our materials in data centers. In 2019, Amazon co-founded The Climate Pledge and made a commitment to achieve net-zero carbon by 2040 —10 years ahead of the Paris Agreement. We invited others to join us and there are now more than 300 businesses and organizations across 51 industries and 29 countries that have signed the Pledge, which means we are collectively coming at the climate crisis from nearly every sector and nearly every angle.As part of our efforts to decarbonize our business, we became the world’s largest corporate purchaser of renewable energy in 2020, and last year, we reached 85% renewable energy across our business, and are on a path to power our operations with 100% renewable energy by 2025.We recently announced that AWS will be water positive by 2030, returning more water to communities than it uses in its direct operations. To learn more about AWS’s water+ commitment visit: Water Stewardship.Come join the team that is building the tools and innovative technology to manage our growing portfolio of renewable energy investments, including solar, on-shore and off-shore wind farms.Key job responsibilitiesOur Data Engineers develop large data models for clients in energy, renewable resources, sustainability, and water sectors, enabling them to assess their portfolios. They help our data scientists create predictive models to enhance decision-making. A day in the lifeTo learn more, you can visit: amazon sustainability in the cloudAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS ...

The Amazon Devices organization designs, produces and markets Kindle e-readers, Fire Tablets, Fire TV Streaming Media Players and Echo Speakers, and is constantly looking to innovate on behalf of customers with new devices in existing or new categories or improving the customer experience on existing platforms. The Devices Analytics team provides customer engagement support to the broader organization for Kindle, Fire, and Echo products – established and emerging countries, worldwide. We are looking for an innovative, hands-on and customer-obsessed Data Engineer who can be a strategic partner to the product managers and engineers on the team. Our projects span multiple organizations and require coordination of experimentation, economic and causal analysis, forecasting, and predictive machine learning tools. You will act as the business-facing subject matter expert for data storage, feature instrumentation, and data privacy, with the responsibility of managing end-to-end execution and delivery across projects. In this role, you will be a technical expert with massive impact. You work tightly with the research scientist and business intelligence engineers on our team to create the data infrastructure and pipelines to drive our machine learning projects from initial experimentation to production level deployment. Your work will directly impact the success of Amazon's growing Devices business. You will work across diverse science/engineering/business teams. You will work on critical data engineering problems, building unique high quality reliable, accurate, consistent, and architecturally sound data sets that are aligned with our business needs.Key job responsibilities- Design, implement and support an analytical data infrastructure - Managing AWS resources including EC2, EMR, S3, Glue, Redshift, etc. - Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using SQL and AWS big data technologies - Explore and learn the latest AWS technologies to provide new capabilities and increase efficiency - Collaborate with Data Scientists and Business Intelligence Engineers (BIEs) to recognize and help adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation - Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customersBASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...

Do you want to join an innovative team of scientists who use machine learning to help Amazon provide the best experience to our Selling Partners by automatically understanding and addressing their challenges, needs and opportunities? Do you want to build advanced algorithmic systems that are powered by state-of-art ML, such as Natural Language Processing, Large Language Models, Deep Learning, Computer Vision and Causal Modeling, to seamlessly engage with Sellers? Are you excited by the prospect of analyzing and modeling terabytes of data and creating cutting edge algorithms to solve real world problems? Do you like to build end-to-end business solutions and directly impact the profitability of the company and experience of our customers? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Selling Partner Experience Science team.Key job responsibilities- Use statistical and machine learning techniques to create the next generation of the tools that empower Amazon's Selling Partners to succeed.- Design, develop and deploy highly innovative models to interact with Sellers and delight them with solutions.- Work closely with teams of scientists and software engineers to drive real-time model implementations and deliver novel and highly impactful features.- Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.- Research and implement novel machine learning and statistical approaches.- Participate in strategic initiatives to employ the most recent advances in ML in a fast-paced, experimental environment.About the teamSelling Partner Experience Science is a growing team of scientists, engineers and product leaders engaged in the research and development of the next generation of ML-driven technology to empower Amazon's Selling Partners to succeed. We draw from many science domains, from Natural Language Processing to Computer Vision to Optimization to Economics, to create solutions that seamlessly and automatically engage with Sellers, solve their problems, and help them grow. Focused on collaboration, innovation and strategic impact, we work closely with other science and technology teams, product and operations organizations, and with senior leadership, to transform the Selling Partner experience.BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Q in Connect (QiC) provides customer service agents with recommendations for what to say and do (including step-by-step guides) to resolve customer issues faster, improving customer satisfaction and reducing costs. QiC reduces agent handle times and will improve resolution rates through its ability to understand complex customer objectives, synthesize relevant information from diverse sources (e.g., customer data, contact transcripts, knowledge articles), and generate human-like responses or take actions personalized to an end-customer’s situation. QiC will generate usage data (e.g., what actions that agents do or do not take on QiC responses) that enables QiC to learn and improve with an “agent in the loop,” increasing QiC’s accuracy and ability to automate more contact types. Key job responsibilitiesWe are looking for an experienced Data Scientist with a strong machine learning background to lead the development of frameworks that deepen understanding of agent assistance and improve automation in Call Center environments.Bringing to bear a mixture of model development and software engineering skills, you will lead the development and deployment and of several of Q in Connect's core assistant models, use data-driven methods to answer business questions, and deliver insights to deepen understanding of Amazon Connect agents and end-customers.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Solutions: AWS SolutionsAs part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...

AWS Payments is seeking a Data Scientist to drive high-impact science initiatives to help mitigate financial losses, create frictionless payment experience, minimize the cost of payment processing, and prevent abuses/exploitations of payment systems by bad actors. As a Data Scientist within AWS Payments organization, your role is to leverage your strong background in Data Science and Machine Learning to build best-in-class payment risk assessment frameworks that enable efficient, data-driven decisions anytime, anywhere across payment lifecycle. You will analyze rich datasets at Amazon scale and provide insights to improve existing machine learning solutions as well as drive new scientific initiatives that enhance the payments experience of millions of customers. This role requires a pragmatic technical leader who is comfortable navigating ambiguous environments and is capable of effectively summarizing complex data analysis and modeling results through clear verbal explanations and written documentations. The ideal candidate will have experience with machine learning models and applying science to various business contexts, especially experience in dealing with payments or financial services data. You will have to work with a group of other research scientists, product managers and engineers and play an integral role in strategic decision-making. The right candidate will possess excellent business and communication skills, define business objectives and prioritize work across the team to support business outcomes, and develop solutions to key business problems.Key job responsibilities- Interact with product managers, business teams, and engineering teams to develop an understanding and domain knowledge of business requirements, processes and system structures.- Apply domain knowledge and business judgment to identify opportunities and quantify the impact aligning research direction to business requirements and make the right judgment on research project prioritization.- Develop scalable mathematical models to derive optimal or near-optimal solutions to existing and new challenges in the AWS payments space.- Improve upon existing methodologies by integrating new data sources, developing new models or algorithmic enhancements and fine-tuning model parameters.- Advocate technical solutions to business stakeholders, engineering teams, as well as executive level decision makers.- Work closely with engineers to integrate prototypes into production systems.- Frame evaluation methods to monitor the actual performance of devised solutions in production systems, identify areas with potential for improvement and work with internal teams to improve the solution with new features.- Lead the project plan from a scientific perspective on product launches including identifying key milestones, potential risks and paths to mitigate risks.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- 2+ years of data science experience with Master’s degree or 5+ years of data science experience with a Bachelor's degree in quantitative field (e.g., Statistics, Business Analytics, Data Science, Mathematics, Economics, Engineering or Computer Science).- Expertise in using SQL for data analysis, reporting, and dashboarding. Working knowledge of web-scale data processing (e.g., PySpark).- Hands-on experience in predictive modeling and big data analysis. Strong coding and problem-solving skills in at least one programming language such as Python, R etc.- Proficiency in model development, model validation and model implementation for web-scale applications.- Ability to convey mathematical results to non-science stakeholders.- Excellent communication (verbal/written) and data presentation skills and demonstrated ability to successfully partner with business and technical teams.- Experience building data products incrementally and integrating and managing datasets from multiple sources.- Ability to deal with ambiguity and competing objectives in a fast-paced environment. ...

Are you excited by the idea of developing personalized experiences for Amazon customers as they shop? Are you looking create a huge impact as you help build a state-of-the-art recommendation system? Join us and you'll help millions of customers make informed purchase decisions while also advancing the state of Amazon's science through your research!Key job responsibilities- Participate in the design, development, evaluation, deployment and updating of data-driven models for shopping personalization.- Apply supervised and uplift learning techniques to improve ML performance- Research and implement ML and statistical approaches to add value to the business.- Design A/B tests and conduct statistical analysis on their results- Apply machine learning and statistical algorithms to harness enormous volumes of data as we serve our customers- Work closely with internal stakeholders like the business teams, engineering teams and partner teams and align them with respect to your focus area- Present science research, contributing to Amazon's science community- Mentor junior engineers and scientists.A day in the lifeAs a Senior Data Scientist in the MAPLE team, your day might start with a stand-up meeting, aligning priorities with your colleagues. You'll then dive into analyzing the results of a recent A/B test on a new recommendation algorithm you've developed. Midday, you might collaborate with engineers to optimize the implementation of your model for production. In the afternoon, you could find yourself mentoring a junior team member on statistical techniques or presenting your latest findings to business stakeholders. You'll also dedicate time to staying current with the latest research in machine learning and recommendation systems, possibly contributing to an internal tech talk or external publication. Throughout the day, you'll be using your expertise to solve complex problems, turning data into actionable insights that enhance the customer experience on Amazon's platform.About the teamOur team's mission is to surface the right payments-related recommendations to customers at the right time, helping create a rewarding and successful shopping experience for Amazon's customers. Our team's culture is highly collaborative, with an emphasis on supporting each other and learning from one another. We dedicate time each week to focus on personal development and expanding our knowledge as a team. We also highly value having a big impact, both for Amazon's business and for our customers.BASIC QUALIFICATIONS- 6+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 6+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression- 6+ years of data scientist or similar role involving data extraction, analysis, statistical modeling and communication experience- Strong understanding of statistical concepts, hypothesis testing, and causal learning. ...