Seattle

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Real Estate Portfolio Manager is responsible for maintaining and optimizing the AMER owned data center portfolio through effective property management and strategic decision making. This role will have the opportunity to participate in all facets of effectively managing a real estate portfolio including lease compliance, transacting lease renewals, property management, building landlord/tenant relationships, financial analysis, and vendor management. Additionally, this role will have the opportunity to drive cost savings and avoidance while engaging in special projects and stretch goals. Requirements for this role include reading and interpreting lease language, property management and vendor management experience, and partnering with key stakeholders. The ideal candidate will also demonstrate strong written and verbal communication skills, can work independently in an ambiguous environment, and possess a high level of competence in performing a full range of portfolio management responsibilities.Key job responsibilities• Perform strategic portfolio and financial analysis of owned sites, review quarterly and annual budgets, conduct quarterly reconciliations, issue POs, and oversight of financial reporting • Vendor performance management, assess site-specific property needs, review site inspections and reports, and ensure the appropriate level of support is being provided• Create and track key portfolio metrics, provide regular portfolio and business updates, and status of financial performance• Drive portfolio optimization through process improvement, contract negotiations, PMA performance, and cost avoidance/savings• Manage Landlord/Tenant relationships, ensure lease compliance, perform contract negotiations, minimize risk and escalations, and resolve miscellaneous legal mattersA day in the life**Why AWS** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.BASIC QUALIFICATIONS• Minimum 4 years years experience in property management, asset management, portfolio management and/or real estate financial analysis• Ability to read and interpret lease language, understand critical lease dates, and effectively manage relationships with tenants and vendors• Strong written and verbal communication skills• Ability to work independently on complex projects in a fast-paced environment. Experience with lease administration software platforms ...

Amazon University Talent Acquisition (AUTA), recruiting team is seeking talented recruiters that will support attracting and hiring Amazon's future leaders, at scale, from student talent.The ideal candidate must possess the ability to earn trust and influence key stakeholders autonomously, expertly plan and prioritize against customer targets, manage candidates within tight timelines, demonstrate a proven capacity to use metrics to drive and showcase results, and remain calm in high-volume, ambiguous environments. Thriving in a fast-paced setting and excelling at problem-solving will be critical to success in this role.The best candidate will leverage their extensive knowledge of Talent Acquisition to forge dynamic relationships with business leaders, cross-functional partners, and the centralized Amazon University Talent Acquisition program teams.In this role, you will:• Partner with business and recruiting teams across Amazon to understand student hiring needs• Build innovative strategies to attract, source, assess, and hire students for niche roles across Amazon• Identify opportunities for improving candidate experience and scheduling efficiency• Manage and track all candidate and campus information, consolidate and analyze results and make recommendations for improvements• Develop strategies related to recruitment that will contribute to the long-range growth of the Amazon, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customer.Key job responsibilities• Partner with full lifecycle recruiters, Industry hiring teams, and other stakeholders to build an on early career talent strategy.• Manage customer expectations and business goals with bi-weekly business reviews metrics, and status updates to customers and stakeholders.• Develop strategies related to recruitment that will contribute to the long-range growth of the Amazon, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customer.• Ability to develop a recruiting plan with deliverables, timelines, and a formal tracking process that scales.• Participate in special projects or recruiting initiatives; pilots, process improvement projects, etc.BASIC QUALIFICATIONS• Bachelor's degree • 3+ years of technical recruiting experience in high volume and high hiring bar environment • Experience in building candidate sourcing and closing strategies ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Come be part of the team responsible for managing the world’s largest corporate portfolio of renewable energy contracts! The Energy Procurement Operations (EPO) team manages AWS’ energy supply contracts post execution, monitors portfolio performance, provides controllership for energy spend, tracks environmental attributes towards our sustainability goals, and ensures our energy supply portfolio is compliant with regulations, obligations and policies. We are looking for an individual to manage our Environmental Attributes Certificates (EACs) portfolio, including Renewable Energy Certificates (“RECs”), Guarantees of Origin (“GoOs”) and their equivalents - globally. The right candidate is experienced with managing environmental attributes, optimizing their allocation to progress towards decarbonization goals, and experience executing transactions in the major exchanges/registries (US and global). In addition, the candidate has managed projects with broad cross-functional teams across business units, designed and implemented business processes, defined and reported performance metrics, and holds an analytical skill set.Function Specific Work Activities: • Define and own EAC allocation methods and activities to deliver against our sustainability goals and third-party/regulatory commitments (such as state RPS).• Establish and maintain portfolio balance-sheet with enhanced modeling and scenario-analysis, informing allocation, retirement and procurement decisions across Amazon business units.• Report and analyze portfolio performance in collaboration with other teams, identifying impacts to our business units and our customers.• Act as a subject matter expert on RECs frameworks, schemes and transactions.• Track and allocate/retire RECs across the global portfolio, while establishing and launching a programmatic strategy for doing so at scale.• Support the management of the on-boarding process for new contracts across geographies, including REC registry account setup and other activities to ensure overall readiness for transaction.• Support the management of renewable power purchase agreements globally. Support the management of the contractual obligations with counterparties.• Support settlements activities, including reconciliations, issue resolution and overall transaction controllership.• Plan and drive execution of initiatives to improve our operations. Continuously seek to invent and simplify to generate the scale effect for Amazon’s management of its energy portfolio.• Work collaboratively with other Amazon teams to support the management of the energy programs.Key job responsibilities- Own the assigned portfolio of energy agreements and renewable power purchase agreements.- Act as a subject matter expert on executed energy agreements in designated markets, and own the management of the contractual obligations with counterparties.- Report and analyze performance in assigned portfolio, identifying impacts to our business units and our customers.- Support the management of the on-boarding process for new contracts with a large number of counterparties. Track progress and drive for successful completion.- Take part in shaping and implement the EPO programs (including contract management, financial performance and energy compliance with external and internal stakeholders) to meet the org’s goals and success metrics.- Plan and drive execution of initiatives to improve our energy operations. Continuously seek to invent and simplify in order to achieve further scale effect for Amazon’s management of its energy portfolio.- Work collaboratively with other AWS and Amazon teams to support the management of the energy programs.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) required- 7 years working in utility/energy industry in North America, in asset/contract management, settlements, market operations or similar role- 5+ years in managing cross-functional projects, initiatives and teams ...

AWS re/Start is a workforce development program. Created as a direct response to our customers and partners who were finding it difficult to source cloud talent on the open market, AWS re/Start has successfully provided diverse cloud talent for the last four years.The program takes unemployed, under-employed and under-represented populations and re-skills them into cloud professionals. The socio-economic impact is two-fold – it increases the number of people working and therefore actively involved in the economy, whilst enabling organizations to adopt cloud technologies at pace, which in turn makes their business more efficient and successful.AWS Training and Certification is seeking a dynamic, organized, and experienced Program Manager, who is passionate about stimulating positive social change. This individual will join the AWS re/Start team.The successful candidate must be a fluent English speaker. They will be able to take ownership of their region by building an effective network of delivery organizations, work placement channels and earning the trust of the relevant internal stakeholders to support the successful launch and growth of the program across their country.The candidate will establish solid working relationships with other AWS teams in order to access local funding mechanisms, identify underemployed, unemployed and under-represented communities, deliver the re-skilling program and monitor the impact of the program and continuously seek ways to improve the effectiveness of the program in their region. You must have a collaborative work style, an entrepreneurial mindset and the ability to manage multiple workstreams. You are experienced and passionate about technology and training, are extremely data-driven, and willing to dive deep to understand the talent needs of AWS customers and partners in order to inform the delivery roadmap. The candidate would benefit from a background of Business Development and delivery large-scale programs in the technology talent industry.Key job responsibilities• Collaborate with the AWS re/Start Leader to deliver the AWS re/Start AMER roadmap.• Use your localized knowledge to establish a network across public bodies, charities and corporate organizations to socialize AWS re/Start and to identify opportunities for the program. • Build an understanding of the job market, engaging with prospective employers.• Build sustainable business models across the priority countries in the AWS re/Start roadmap.• Engage directly with AWS business development and account teams as well as AWS customers and partners to establish entry-level resource gaps, which if fulfilled, would support the customers’ Cloud Adoption journey and provide a job placement for an AWS re/Start individual(s). • Monitor the execution of the program through Collaborating Organizations, paying particular attention to the job placement success levels. • Track and report key performance indicators and provide additional support and guidance to the collaborating organizations, where appropriate. • Work with marketing and public relations teams to promote the brand and the program.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience in driving end to end delivery, and communicating results to senior leadership ...

The Worldwide Capacity Planning team is looking for a Research Scientist for their Forecasting Science team. Here you'll develop cutting-edge algorithms that transform complex analytical insights into powerful business solutions. You'll design and implement innovative and automated end-to-end forecasting solutions to support planning, and address critical demand challenges and service quality metrics. The ideal candidate will be an innovative problem-solver with exceptional communication skills, and passionate about turning data into meaningful organizational transformation, leveraging techniques like machine learning, econometric modeling, time series forecasting, statistical inference, and optimization to directly impact our bottom line and elevate our global customer service capabilities.Key job responsibilities- Drive model development and improvement with a combination of econometrics, statistics, machine learning and analytical techniques to create scalable solutions for business problems.- Collaborate with product, software engineering, research science, data engineering, and business leaders to build algorithms and models.- Design, develop and evaluate of highly innovative models for forecasting problems.- Identify business problems, and formulate scientific solutions.- Use the best practices in science: data integrity, design, test, and implementation and documentation.- Contribute to Amazon's Intellectual Property through patents and internal and external publications.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWorldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.BASIC QUALIFICATIONS- PhD or equivalent Master's Degree plus 5+ years of experience in Statistics, Mathematics, Machine Learning, Economics or related field.- 2+ years of experience of building models for business application.- The ability to implement models and tools through the use of modeling languages (e.g. Python, R, Matlab) or more traditional languages (Java, C++).- Experience with Time Series Modeling and/or Predictive Modeling techniques.- Experience/Familiarity with Network Analysis.- Excellent verbal and written communication skills with the ability to effectively advocate technical solutions to research scientists, engineering teams and business audiences. ...

Help re-invent how millions of people watch TV! Fire TV remains the #1 best-selling streaming media player in the US. Our goal is to be the global leader in delivering entertainment inside and outside the home, with the broadest selection of content, devices and experiences for customers.Our science team works at the intersection of Recommender Systems, Information Retrieval, Machine Learning and Natural Language Understanding. We leverage techniques from all these fields to create novel algorithms that allow our customers to engage with the right content at the right time. Our work directly contributes to making our devices delightful to use and indispensable for the household.As a Research Scientist, you will be responsible for the natural language understanding models for Fire TV use cases. Your work will directly impact our customers in the form of novel products and services that make use of speech and language technology. Key job responsibilities- Ensure data quality throughout all stages of acquisition and processing, including areas such as data sourcing / collection, ground truth generation, normalization, transformation, cross-lingual alignment / mapping, etc. - Clean, analyze and select data to achieve goals - Build and release models that elevate the customer experience and track impact over time - Design and run experiments, evaluate the impact of your optimizations, and communicate the results to various business stakeholders- Collaborate with colleagues from science, engineering and business backgrounds - Present proposals and results in a clear manner backed by data and coupled with actionable conclusions - Work with engineers to develop efficient data querying infrastructure for both offline and online use cases- Be a member of the Amazon-wide Machine Learning community, participating in internal and external meet ups, hackathons, and conferencesBASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products- Experience analyzing both experimental and observational data sets- Experience with any programming language such as Python, Java, C++- Experience in machine learning, statistics, and deep learning ...

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the extreme. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products- Experience analyzing both experimental and observational data sets ...

Do you have a passion for diving deep to uncover key insights that drive critical business decisions? If yes, the Marketing Incrementality and Decision Support (MIDS) team is looking for talented individuals with your enthusiasm and skills to work as part of the team. We are looking for a Senior Research Scientist with marketing measurement, experimentation and causal inference background, who is curious, driven, and passionate about marketing insights and analytics.The Customer Behavior Analytics (CBA) organization owns Amazon’s insights pipeline, from data collection to deep analytics. We aspire to be the place where Amazon teams come for answers, a trusted source for data and insights that empower our systems and business leaders to make better decisions. Our outputs shape Amazon product and marketing teams’ decisions and thus how Amazon customers see, use, and value their experience. MIDS’s mission is to make Amazon’s marketing the most measurably effective in the world. Our long-term objective is to measure the incremental impact of all Amazon’s marketing investments on consumer perceptions, actions, and sales. This requires measuring Amazon’s marketing comparably and consistently across channels, business teams and countries using a comprehensive approach that integrates all Paid, Owned and Earned marketing activity. As the experts on marketing performance, we will lead the Amazon worldwide marketing community by providing critical cross-country insights that can power marketing best practices and tenets globally.In this role, you will be a technical leader to design and run Randomized Control Trials and large-scale online experiments to measure the performance of Amazon's marketing cross all marketing channels, geographies and businesses. You will lead scientists and engineers to develop both experimental and observational models to understand customer behavior and how customers respond to Amazon’s advertisement. You will drive innovation to combine experiment results with observational model outputs to build more accurate marketing measurement solutions. You will lead strategic measurement science initiatives in MIDS and across various marketing teams, scaling experimentation and development and deployment of the measurement science models, real-time inference, and cross-channel orchestration.As a successful Research Scientist, you are an analytical problem solver who enjoys diving into data, leads problem solving, guides development of new frameworks, writes code, is excited about investigations and algorithms, and can credibly interface between technical teams and business stakeholders. You are an expert in causal inference and experiment design, preferably has experience leveraging experimental model to calibrate observational model. You are a hands-on innovator who can contribute to advancing Marketing measurement technology in a B2C and B2B environment, and push the limits on what’s scientifically possible with a razor sharp focus on measurable customer and business impact. You will coach and guide scientists in the team to grow the team’s talent and scale the impact of your work. You will also communicate verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendationsBASIC QUALIFICATIONS- 3+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience- PhD, or Master's degree and 5+ years of quantitative field research experience- Experience with big data technologies such as AWS, Hadoop, Spark, Pig, Hive etc.- Experience communicating qualitative research methods and findings to non-qualitative researchers ...

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO.We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues.As a Research Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences.Key job responsibilities- Develop ML/GenAI-powered solutions for automating defect elimination workflows- Design and implement robust metrics to evaluate the effectiveness of ML/AI models- Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentationA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include:- Medical, Dental, and Vision Coverage- Maternity and Parental Leave Options- Paid Time Off (PTO)- 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply.BASIC QUALIFICATIONS- 3+ years of building deep learning or machine learning models for business application experience- Master's degree in computer science, machine learning, statistics, mathematics or equivalent quantitative field- Deep knowledge in one or more areas of machine learning or deep learning- Experience programming in Java, Python or related language ...

The People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data. As a research scientist you will you will design and carry out surveys to address business questions; analyze survey and other forms of data with regression models; perform weighting and multiple imputation to reduce bias due to nonresponse. You will conduct methodological and statistical research to understand the quality of survey data. You will work with economists, engineers, and computer scientists to select samples, draft and test survey questions, calculate nonresponse adjusted weights, and estimate regression models on large scale data. You will evaluate, diagnose, understand, and surface drivers and moderators for key research streams, including (but are not limited to) attrition, engagement, productivity, inclusion, and Amazon culture.Key job responsibilities Help to design and execute a scalable global content development and validation strategy to drive more effective decisions and improve the employee experience across all of Amazon Conduct psychometric and econometric analyses to evaluate integrity and practical application of survey questions and data Identify and execute research streams to evaluate how to mitigate or remove sources of measurement error Partner closely and drive effective collaborations across multi-disciplinary research and product teams Manage full life cycle of large-scale research programs (Develop strategy, gather requirements, manage and execute) BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products- Experience analyzing both experimental and observational data sets ...

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the next level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you.Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.BASIC QUALIFICATIONS- PhD, or Master's degree- 4+ years of research experience- 4+ years of directly-related industry experience ...

This is an exciting opportunity to shape the future of AI and make a real impact on our customers' generative AI journeys. Join the Generative AI Innovation Center to help customers shape the future of Responsible Generative AI while prioritizing security, privacy, and ethical AI practices. In this role, you will play a pivotal role in guiding AWS customers on the responsible and secure adoption of Generative AI, with a focus on Amazon Bedrock, our fully managed service for building generative AI applications.AWS Generative AI Innovation Center is looking for a Generative AI Data Scientist, who will guide customers on operationalizing Generative AI workloads with appropriate guardrails and responsible AI best practices, including techniques for mitigating bias, ensuring fairness, vulnerability assessments, red teaming, model evaluations, hallucinations, grounding model responses, and maintaining transparency in generative AI models. You'll evangelize Responsible AI (RAI), help customers shape RAI policies, develop technical assets to support RAI policies including demonstrating guardrails for content filtering, redacting sensitive data, blocking inappropriate topics, and implementing customer-specific AI safety policies. The assets you develop, will equip AWS teams, partners, and customers to responsibly operationalize generative AI, from PoCs to production workloads. You will engage with policy makers, customers, AWS product owners to influence product direction and help our customers tap into new markets by utilizing GenAI along with AWS Services.As part of the Generative AI Worldwide Specialist organization, Innovation Center, you will interact with AI/ML scientists and engineers, develop white papers, blogs, reference implementations, and presentations to enable customers and partners to fully leverage Generative AI services on Amazon Web Services. You may also create enablement materials for the broader technical field population, to help them understand RAI and how to integrate AWS services into customer architectures. You must have deep understanding of Generative AI models, including their strengths, limitations, and potential risks. You should have expertise in Responsible AI practices, such as bias mitigation, fairness evaluation, and ethical AI principles. In addition you should have hands on experience with AI security best practices, including vulnerability assessments, red teaming, and fine grained data access controls.Candidates must have great communication skills and be very technical, with the ability to impress Amazon Web Services customers at any level, from executive to developer. Previous experience with Amazon Web Services is desired but not required, provided you have experience building large scale solutions. You will get the opportunity to work directly with senior ML engineers and Data Scientists at customers, partners and Amazon Web Services service teams, influencing their roadmaps and driving innovation.Travel up to 40% may be possible.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities- Guide customers on Responsible AI and Generative AI Security: Act as a trusted advisor to our customers, helping them navigate the complex world of Generative AI and ensure they are using it responsibly and securely.- Operationalize generative AI workloads: Support customers in taking their generative AI projects from proof-of-concept to production, implementing appropriate guardrails and best practices.- Demonstrate Generative AI Risks and Mitigations: Develop technical assets and content to educate customers on the risks of generative AI, including bias, offensive content, cyber threats, prompt hacking, and hallucinations.- Collaborate with GenAI Product/Engineering and Customer-Facing Builder Teams: Work closely with the Amazon Bedrock product and engineering teams and customer-facing builders to launch new services, support beta customers, and develop technical assets.- Thought Leadership and External Representation: Serve as a thought leader in the Generative AI space, representing AWS at industry events and conferences, such as AWS re:Invent.- Develop technical content, workshops, and thought leadership to enable the broader technical community, including Solution Architects, Data Scientists, and Technical Field Community members.About the teamAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 2+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

We are looking for an innovative Store Designer to join the Store Design Team for Amazon physical retail. This position will be responsible for the implementation and customization of brand design standards. We are an exciting, fast-moving business unit, where everyone on the team needs to be entrepreneurial, wear many hats and work effectively in a highly collaborative environment. You are the right person for this job if you are a creative problem solver with an intense curiosity and drive for learning and a passion for customers. You must demonstrate the ability to efficiently drive multiple projects throughout all phases of design, permitting and construction administration. We are looking for people who want to join an ambitious, innovative and customer obsessed program. In this position you will collaborate with internal and external cross-functional teams at many levels. The ideal candidate is a self-starter who thrives in a fast-paced, ambiguous environment and has a deep passion for innovative retail design. We are looking for someone who is obsessed with creating world-class shopping experiences for our customers. Outstanding project management and communication skills, both written and verbal are required.Key job responsibilities• Translating brand design standards and concepts in an innovative yet fiscally responsible way• Completing test fits and feasibility studies for your designs• Working with key internal and external stakeholders in the production of comprehensive design development package and documents as needed to communicate design• Coordinating with construction team on budget considerations and value engineering efforts• Communicating with cross-functional teams and senior leadership• Driving and creating Schematic Design Packages• Reviewing construction documents, shop drawings and landlord documentation• Providing Construction Administrative support as neededA day in the lifeIf you thrive in an ever-changing progressive environment, then we want to talk to you. This position will work closely with cross-functional teams, external consultants and vendors throughout the store development process. Oversight of consultant performance is critical. This candidate must have a professional and positive demeanor and possess the ability to communicate effectively with business partners at every level, including leadership. In this role you must be able to act as the primary source of contact but still have the confidence to ask for help.About the teamOur retail store formats are designed from the ground up to offer a seamless shopping experience, whether customers are shopping in-store or online. Our designs are customer obsessed, focusing on customers shopping in our stores and ensures that our operations team can work safely and efficiently.BASIC QUALIFICATIONS• Bachelor’s degree (BA/BS) in architecture or interior design • 5+ years of commercial retail design or architecture experience • Ability to manage change though multiple projects in various phases of design • Experience with design development, construction documents, permitting and construction administration • Proven track record of owning projects from start to finish • Architecture/Retail Design – throughout all phases of design • Intermediate Revit skills required• 30% travel expected ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. · The ideal candidate has a proven track record setting program strategy to deliver results. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues. · Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports. · Analyze existing policy and process gaps, and develop solutions to close them. · Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. · Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen. · Use high-level judgment to own our most complex enforcement decisions.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Risk Manager with background in risk/digital fraud and vendor management/risk, to manage critical and high impact vendor investigations and decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and helping us ensure that customers make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and systems.Key job responsibilities- Investigate risk and abuse of 1p retail vendors utilizing data to scale detection.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around 1P vendors. - Use high-level judgment to own complex investigations and enforcement decisions driven through data. - Analyze large datasets to identify anomalies and trends that can be used to identify abuse at scale. - Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working with partner teams. - Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.A day in the lifeThis role is focused on the identification and enforcement of bad and abusive vendors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on worldwide stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Exceptional written communication skills: able to write, clearly and succinctly- Exceptional ownership and bias for action: willing to move quickly and decisively- Strong critical thinker with the vision to work both tactically and strategically- Proficiency in Microsoft Excel- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization- High level of integrity and discretion to handle confidential information ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. Within this, the CS2I team's remit is to protect customer trust and safety by detecting products that violate our compliance policies and building the best user experience possible. We need your passion, critical thinking, and innovative ideas to help deliver on our ambitious goals. Given the size of our store, you’ll have a unique opportunity to operate at unmatched scale, making decisions that impact tens of millions of products and Amazon shoppers worldwide.Key job responsibilitiesAmazon is looking for a Program Manager to own a portfolio of global trust and safety programs, partnering with teams across the company to both design and build new tools for detection and enforcement, and to drive improvements in the customer experience at a global scale. You will set the vision, direction and execution of key deliverables in the product safety space, developing business cases and requirements, and prioritizing competing opportunities. You will be the author of strategic documents that surface key learnings, ideas and provide recommendations for leadership.You will work with a wide range of global cross-functional teams to build policies, and partner with technology and science teams to build scalable compliance systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible policy delivery area.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support, is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager with strong analytical and investigative skills to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping ensure customers make great purchase decisions and that brand owners and sellers are successful selling their products. This role involves interacting through several channels and using large data sets to identify potential risks, discovering patterns of risks, and performing in-depth analysis. Key job responsibilities· Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.· Take the leading role in drafting and presenting deep-dive documents clearly and concisely using Amazon Writing guidelines in responses to senior executives.· Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.· Effectively prioritize opportunities in an ambiguous environment.· Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.· Use high-level judgment to own complex enforcement decisions.A day in the life· Deep dive incoming L8+ escalations, identify and complete initial resolving actions.· Complete initial draft of Write-Ups(WUs) and identify root cause gaps.· Set and lead meetings with program and partner teams to develop preventatives working through any disagreements that arise.· Deliver WUs within designated SLAs.· Identify and drive or contribute to projects that improve EMP processes, reduce customer risk, and improve seller experiences.· Investigate and close ad hoc requests brought by leadership. About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.We are looking for a Risk Manager with a passion for data and delivering results to discover and solve negative customer experiences. You will enjoy working with one of the richest data sets in the world, uncovering customer issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.The ideal candidate will be an innovative leader who obsesses over customers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams. and has a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization, and will deliver results that help customers and sellers. They will have track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.Key job responsibilitiesThis Risk Manager can expect to:- Understand Customer concerns and develop a good understanding of returns due to issues related to product quality.- Define roadmaps to achieve business goals, which includes solving for key drivers of Customer issues and designing solutions that eliminate issues- Design, develop, and deploy programs in partnership with product, engineering, policy and science teams- Work with business stakeholders and tech teams to define needs, build solutions, and measure results- Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability- Lead and manage day-to-day program requirements with operations teams and program and product managers- Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvementAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. RISC Risk Manager will be a part of the Business and Legal Support (BLS) team which provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. In this role the PM will drive short-term solutions for immediate issues, and find long-term solutions to address the root cause. They will bring together legal, technical, and business stakeholders to help drive engagements with key regulators and business partners.Key job responsibilities• Responsible for coordinating cross-functional responses to inquiries from regulators, law enforcement, and internal teams regarding restricted products• Define, develop, and manage mechanisms to facilitate rapid response to inquiries and escalations• Regularly assess and lead strategic remediations related to deficiencies identified in inquiries• Perform analysis of data from a variety of sources to identify possible risk indicators.• Perform incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. Perform escalation trend analysis and reporting.• Coordinate with Legal teams to support pro-active stakeholder engagement with timely data and analysis• Analyzing escalations from various sources within Amazon to determine possible root causes and identifying preventative actions.• Work with a wide range of cross-functional teams to communicate Amazon's compliance strategies to regulators and other external stakeholders• Communicate regularly with leadership and ensure consistent reporting against regulatory and business commitments• Develop and present deep-dive documents and reports on policy and process gaps to senior executives.About the teamRISC - Business and Legal Support (BLS) provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. BLS drives short-term solutions for immediate issues, and finds long-term solutions to address the root cause.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Bachelor's degree or equivalent- Experience handling confidential information- Previous experience leading compliance programs and/or time-sensitive regulatory engagements- Advanced SQL Skills. Demonstrated ability to source and analyze data to drive business reporting- Experience delivering initiatives from conception through completion- Experience leading process management and process improvement initiatives- Proven ability to define strategies in order to solve ambiguous problems- Experience preparing reports identifying findings and providing recommended remediation strategies and solutions ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. RISC Risk Manager will be a part of the Business and Legal Support (BLS) team which provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. In this role the PM will drive short-term solutions for immediate issues, and find long-term solutions to address the root cause. They will bring together legal, technical, and business stakeholders to help drive engagements with key regulators and business partners.Key job responsibilities• Responsible for coordinating cross-functional responses to inquiries from regulators, law enforcement, and internal teams regarding restricted products• Define, develop, and manage mechanisms to facilitate rapid response to inquiries and escalations• Regularly assess and lead strategic remediations related to deficiencies identified in inquiries• Perform analysis of data from a variety of sources to identify possible risk indicators.• Perform incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. Perform escalation trend analysis and reporting.• Coordinate with Legal teams to support pro-active stakeholder engagement with timely data and analysis• Analyzing escalations from various sources within Amazon to determine possible root causes and identifying preventative actions.• Work with a wide range of cross-functional teams to communicate Amazon's compliance strategies to regulators and other external stakeholders• Communicate regularly with leadership and ensure consistent reporting against regulatory and business commitments• Develop and present deep-dive documents and reports on policy and process gaps to senior executives.About the teamRISC - Business and Legal Support (BLS) provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. BLS drives short-term solutions for immediate issues, and finds long-term solutions to address the root cause.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Bachelor's degree or equivalent- Experience handling confidential information- Previous experience leading compliance programs and/or time-sensitive regulatory engagements- Demonstrated ability to source and analyze data to drive business reporting- Experience delivering initiatives from conception through completion- Experience leading process management and process improvement initiatives- Proven ability to define strategies in order to solve ambiguous problems- Experience preparing reports identifying findings and providing recommended remediation strategies and solutions ...