Seattle

The Worldwide Capacity Planning team is looking for a Research Scientist for their Forecasting Science team. Here you'll develop cutting-edge algorithms that transform complex analytical insights into powerful business solutions. You'll design and implement innovative and automated end-to-end forecasting solutions to support planning, and address critical demand challenges and service quality metrics. The ideal candidate will be an innovative problem-solver with exceptional communication skills, and passionate about turning data into meaningful organizational transformation, leveraging techniques like machine learning, econometric modeling, time series forecasting, statistical inference, and optimization to directly impact our bottom line and elevate our global customer service capabilities.Key job responsibilities- Drive model development and improvement with a combination of econometrics, statistics, machine learning and analytical techniques to create scalable solutions for business problems.- Collaborate with product, software engineering, research science, data engineering, and business leaders to build algorithms and models.- Design, develop and evaluate of highly innovative models for forecasting problems.- Identify business problems, and formulate scientific solutions.- Use the best practices in science: data integrity, design, test, and implementation and documentation.- Contribute to Amazon's Intellectual Property through patents and internal and external publications.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWorldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.BASIC QUALIFICATIONS- PhD or equivalent Master's Degree plus 5+ years of experience in Statistics, Mathematics, Machine Learning, Economics or related field.- 2+ years of experience of building models for business application.- The ability to implement models and tools through the use of modeling languages (e.g. Python, R, Matlab) or more traditional languages (Java, C++).- Experience with Time Series Modeling and/or Predictive Modeling techniques.- Experience/Familiarity with Network Analysis.- Excellent verbal and written communication skills with the ability to effectively advocate technical solutions to research scientists, engineering teams and business audiences. ...

Help re-invent how millions of people watch TV! Fire TV remains the #1 best-selling streaming media player in the US. Our goal is to be the global leader in delivering entertainment inside and outside the home, with the broadest selection of content, devices and experiences for customers.Our science team works at the intersection of Recommender Systems, Information Retrieval, Machine Learning and Natural Language Understanding. We leverage techniques from all these fields to create novel algorithms that allow our customers to engage with the right content at the right time. Our work directly contributes to making our devices delightful to use and indispensable for the household.As a Research Scientist, you will be responsible for the natural language understanding models for Fire TV use cases. Your work will directly impact our customers in the form of novel products and services that make use of speech and language technology. Key job responsibilities- Ensure data quality throughout all stages of acquisition and processing, including areas such as data sourcing / collection, ground truth generation, normalization, transformation, cross-lingual alignment / mapping, etc. - Clean, analyze and select data to achieve goals - Build and release models that elevate the customer experience and track impact over time - Design and run experiments, evaluate the impact of your optimizations, and communicate the results to various business stakeholders- Collaborate with colleagues from science, engineering and business backgrounds - Present proposals and results in a clear manner backed by data and coupled with actionable conclusions - Work with engineers to develop efficient data querying infrastructure for both offline and online use cases- Be a member of the Amazon-wide Machine Learning community, participating in internal and external meet ups, hackathons, and conferencesBASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products- Experience analyzing both experimental and observational data sets- Experience with any programming language such as Python, Java, C++- Experience in machine learning, statistics, and deep learning ...

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the next level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you.As a Research Scientist, you will work with a unique and gifted team developing exciting products for consumers and collaborate with cross-functional teams. Our team rewards intellectual curiosity while maintaining a laser-focus in bringing products to market. At the edge of both academic and applied research in this product area, you have the opportunity to work together with some of the most talented scientists, engineers, and product managers.Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.Key job responsibilitiesPerform deep dive bioinformatic analysis of biological sequence datasetsCollaborate with research and development stakeholders on critical documentationGenerate and report on proof-of-concept novel bioinformatic work to inform new research directionsEvaluate and incorporate novel bioinformatic approaches to solve critical business problemsBASIC QUALIFICATIONS- PhD, or Master's degree and 5+ years of quantitative field research experience- Experience analyzing both experimental and observational data sets- Knowledge of R, MATLAB, Python or similar scripting language- Expertise in genomic sequence analysis, homology search, genome annotation, phylogenomics, and interpretation of those results ...

Do you have a passion for diving deep to uncover key insights that drive critical business decisions? If yes, the Marketing Incrementality and Decision Support (MIDS) team is looking for talented individuals with your enthusiasm and skills to work as part of the team. We are looking for a Senior Research Scientist with marketing measurement, experimentation and causal inference background, who is curious, driven, and passionate about marketing insights and analytics.The Customer Behavior Analytics (CBA) organization owns Amazon’s insights pipeline, from data collection to deep analytics. We aspire to be the place where Amazon teams come for answers, a trusted source for data and insights that empower our systems and business leaders to make better decisions. Our outputs shape Amazon product and marketing teams’ decisions and thus how Amazon customers see, use, and value their experience. MIDS’s mission is to make Amazon’s marketing the most measurably effective in the world. Our long-term objective is to measure the incremental impact of all Amazon’s marketing investments on consumer perceptions, actions, and sales. This requires measuring Amazon’s marketing comparably and consistently across channels, business teams and countries using a comprehensive approach that integrates all Paid, Owned and Earned marketing activity. As the experts on marketing performance, we will lead the Amazon worldwide marketing community by providing critical cross-country insights that can power marketing best practices and tenets globally.In this role, you will be a technical leader to design and run Randomized Control Trials and large-scale online experiments to measure the performance of Amazon's marketing cross all marketing channels, geographies and businesses. You will lead scientists and engineers to develop both experimental and observational models to understand customer behavior and how customers respond to Amazon’s advertisement. You will drive innovation to combine experiment results with observational model outputs to build more accurate marketing measurement solutions. You will lead strategic measurement science initiatives in MIDS and across various marketing teams, scaling experimentation and development and deployment of the measurement science models, real-time inference, and cross-channel orchestration.As a successful Research Scientist, you are an analytical problem solver who enjoys diving into data, leads problem solving, guides development of new frameworks, writes code, is excited about investigations and algorithms, and can credibly interface between technical teams and business stakeholders. You are an expert in causal inference and experiment design, preferably has experience leveraging experimental model to calibrate observational model. You are a hands-on innovator who can contribute to advancing Marketing measurement technology in a B2C and B2B environment, and push the limits on what’s scientifically possible with a razor sharp focus on measurable customer and business impact. You will coach and guide scientists in the team to grow the team’s talent and scale the impact of your work. You will also communicate verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendationsBASIC QUALIFICATIONS- 3+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience- PhD, or Master's degree and 5+ years of quantitative field research experience- Experience with big data technologies such as AWS, Hadoop, Spark, Pig, Hive etc.- Experience communicating qualitative research methods and findings to non-qualitative researchers ...

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO.We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues.As a Research Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences.Key job responsibilities- Develop ML/GenAI-powered solutions for automating defect elimination workflows- Design and implement robust metrics to evaluate the effectiveness of ML/AI models- Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentationA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include:- Medical, Dental, and Vision Coverage- Maternity and Parental Leave Options- Paid Time Off (PTO)- 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply.BASIC QUALIFICATIONS- 3+ years of building deep learning or machine learning models for business application experience- Master's degree in computer science, machine learning, statistics, mathematics or equivalent quantitative field- Deep knowledge in one or more areas of machine learning or deep learning- Experience programming in Java, Python or related language ...

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limit. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you.As a Research Scientist, you will work with a unique and gifted team developing exciting products for consumers and collaborate with cross-functional teams. Our team rewards intellectual curiosity while maintaining a laser-focus in bringing products to market. At the forefront of both academic and applied research in this product area, you have the opportunity to work together with some of the most talented scientists, engineers, and product managers.Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience analyzing both experimental and observational data sets ...

The Amazon Web Services (AWS) Social Responsibility Program drives customer trust and business continuity by focusing on human rights issues throughout AWS’s supply chain. We uphold company standards and expectations including Amazon's Supply Chain Standards, and seek to constantly improve the tools and processes that we use in doing so. We are looking for a Social Responsibility / Responsible Sourcing Program Manager to join AWS Infrastructure Supply Chain and Procurement’s (AIS Supply Chain) growing Responsible Sourcing and Supplier Diversity Team. The Program Manager will focus on driving innovation, value creation for our customers and leading an industry distinguishing Responsible Sourcing program. Ensure AWS’s product and service providers meet and exceed Amazon standards and expectations and incorporate these commitments into their plans and operating procedures. The ideal candidate will have extensive experience with social compliance audits but not be wedded to the way that these programs are traditionally run, demonstrating the desire and capacity to think big and innovate to promote the well-being of our supply chain and its workers.Key job responsibilities• Define, Develop and Lead Responsible Sourcing efforts at AWS. Provide leadership, strategy, technical direction and maintain effective operation of the Responsible Sourcing Program. • Ensure integrity and consistency in our audit protocols and processes by diving deep into audit data, investigating anomalies and root causes.• Develop and improve processes and metrics to measure program success. • Drive continuous improvement across our supply chain but also Think Big with respect to worker health, safety, labor and human rights: develop and drive SR through initiatives that deliver the optimum combination of social impact outcomes and customer benefits. • Understand industry wide issues and best practices, and constantly enhance and/or build appropriate proactive initiatives to impact positive change and contribute to regulatory compliance.• Maintain strong relationships with key internal business partners including Sourcing Managers, Legal and Finance to ensure ongoing support of initiatives and appropriate resource coverage.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you ready to elevate your compliance career and make a meaningful impact in the financial services industry? We are seeking an experienced PM with deep expertise in AML (Anti-Money Laundering) and CFT (Countering the Financing of Terrorism) risk management to join our dynamic Regulatory and Exploratory Transaction Trust (RETT) Global Process Owner (GPO) team. This is an exciting opportunity to contribute to global compliance initiatives, working in close collaboration with cross-functional teams to enhance processes and mitigate AML and CFT risks across our operations.Key job responsibilitiesKey job responsibilities• Process Optimization & Rationalization:Collaborate with cross-functional teams of subject matter experts in compliance, operations, and technology to streamline and optimize global compliance processes, specifically focused on suspicious activity monitoring, and reporting.• Content Review & Policy Alignment:Lead the annual review and updates of compliance content and procedures to ensure they are up-to-date, effective, and aligned with current regulatory standards and internal policy objectives.• Change Management & Readiness:Drive operational readiness and change management for new business, technology, and compliance initiatives, ensuring smooth implementation and minimal disruption to ongoing operations.• Risk Management Expertise:Serve as a key SME in AML and CFT risk management, partnering with compliance program managers, Compliance Office, operations, and legal teams to proactively identify and mitigate emerging risks across the business.• Efficiency & Automation Initiatives:Identify opportunities for process improvements and increased operational efficiency, driving automation initiatives across compliance, operations, technology, and analytics teams.• Compliance Culture:Promote and reinforce a culture of compliance throughout the organization, actively engaging with teams on-site to ensure high-quality investigations and adherence to compliance best practices.Preferred: Prior experience in compliance functions e.g., Transaction Trust, SAM or other risk and compliance teams.About the teamWe as Global Process Owner (GPO) team, lead operational process excellence and expansion initiatives for the SAM and Transaction Trust programs. We collaborate with multiple stakeholders, including operations, business, legal, compliance, and engineering teams, to design, implement, and monitor the SAM and TT processes and policies, ensuring they are compliant, efficient, and scalable.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. · The ideal candidate has a proven track record setting program strategy to deliver results. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues. · Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports. · Analyze existing policy and process gaps, and develop solutions to close them. · Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. · Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen. · Use high-level judgment to own our most complex enforcement decisions.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. Within this, the CS2I team's remit is to protect customer trust and safety by detecting products that violate our compliance policies and building the best user experience possible. We need your passion, critical thinking, and innovative ideas to help deliver on our ambitious goals. Given the size of our store, you’ll have a unique opportunity to operate at unmatched scale, making decisions that impact tens of millions of products and Amazon shoppers worldwide.Key job responsibilitiesAmazon is looking for a Program Manager to own a portfolio of global trust and safety programs, partnering with teams across the company to both design and build new tools for detection and enforcement, and to drive improvements in the customer experience at a global scale. You will set the vision, direction and execution of key deliverables in the product safety space, developing business cases and requirements, and prioritizing competing opportunities. You will be the author of strategic documents that surface key learnings, ideas and provide recommendations for leadership.You will work with a wide range of global cross-functional teams to build policies, and partner with technology and science teams to build scalable compliance systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible policy delivery area.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent ...

The Selling Partner Trust and Store Integrity's (TSI) org is committed to our vision that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. As part of TSI org, the SLM team (Seller Lifecycle Team) is dedicated to preventing bad actors from misrepresenting their identities to operate selling accounts in our store. Our mission is that customers can shop with trust and confidence that every selling account on Amazon is operated by a verified and authenticated identity at every stage of the selling lifecycle, which promotes a community built on mutual trust, transparency, and accountability. SLM team is looking for a strong Manager III - Risk Mining Operations to drive risk mining operations and provide program support for our key initiatives to catch bad actors. Key job responsibilities • The Risk Manager III is a senior leader for the Risk Mining team based out of India. The risk mining team - Fraud Identification, Remediation & Enforcement (FIRE) - utilizes a combination of seller identity and behavioral attributes to identify risky identities operating seller accounts, stop bad actors and reduce downstream fraud and abuse impact. Leading the risk mining operations requires the leader himself/herself to be skilled in investigations, detecting and quickly mitigating unique patters of bad actor activity. The leader is directly responsible for managing a team of 13 risk specialists and should be a strong coach to guide the team who use a high-judgement (non-SOP based) mental model to identify abusive trends used by bad actors and their associated rings of accounts (ROA) at scale • The Risk Manager III is skilled at communications across levels and functions and always looking to improve processes inside your own team and across the org, able to measure effectiveness and draw insights through structured metrics and seller anecdotes. You are a relationship builder who cares passionately about the customer and how we deliver value each day. • Other than risk mining, the leader also provides program support for SLM initiatives, including one Program Manager and one senior Business Analyst. You will also be all process improvements initiatives as a program leader with downstream teams such as Dormancy. • Your team will enable analysis and tests in close partnership with product managers, scientists, and engineers, drive root cause analysis of ever-changing bad actor behaviors and deploy rules that will prevent bad actors from gaining access to Amazon's platform. • You need to dive deep into time-sensitive escalations (internal executive inquiries and external seller escalations) and lead your team to build the analytical skillsets to tackle escalations on an ongoing basis. You will also need strong influencing skills and solid written communications to report out findings, address gaps, and close the loop with partner teams (e.g. science, engineering, other risk mining operations teams), which have broad implications and high stakes (often public-facing)A day in the life 1. Provide leadership direction to Risk specialists and Risk mining analyst in managing day to day activities of bad actor detection 2. Develop and help drive the execution of the Risk Mining analyst charter 3. Navigate an ever-changing risk environment and focus on supporting strategic charters of the org and balance it with ongoing risk mining operations, including high-visibility escalations 4. Establish and continuously refine mechanisms to incorporate downstream signals to improve efficacy in detection of bad actor activity (e.g. sharing anecdotes from our operations with product and science to refine ML model) 5. Support SLM mechanisms for deep-dives and reviews, e.g. leading WBR metrics deepdive and coordinating across product, tech and science for seller escalations 6. Lead and develop talent for the direct team. Manage day to day issues of the team in terms of team health and satisfaction, unblock any administrative o 7. Contribute to quarterly business reviews (and monthly business reviews) that are reviewed at leadership level BASIC QUALIFICATIONS- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent- Strong analytical skillset in diving into various backend systems, with rigor and attention to detail.- 6+ years of experiences in risk and investigations, with ability to make high-judgement decisions instead of relying on processes and SOPs ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within TSI protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilitiesWe catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies, help us keep it that way! To achieve this, we are looking for an experienced Risk Manager to join our team with background in risk/digital fraud, abuse, or infringement, to conduct critical, high impact, quick-turn investigations and make high judgement decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions will help proactively identify risk and take direct, high confidence actions to protect Amazon customers, selling partners, and help maintain the overall health of Amazon's WW stores.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support the team in responding to, investigating, managing and resolving high-impact incidents around product authenticity (counterfeit, trademark, copyright) and safety issues.- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.- Own and/or manage projects designed to improve operational and process efficiency.A day in the lifeThis role is focused on delivering results by identifying and enforcing bad actors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on WW stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You and the team are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with strong data analysis skills and and judgement. We complement specialized skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats, move quickly, and are frugal to the core by doing things ourselves whenever possible. We speak 15 different languages, value diverse experiences and natural curiosity, and celebrate learning and taking risks. We make mistakes, learn from them, and support each other.Our work is to solve hard puzzles - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

The Special Projects and Investigations (SPI) team protects our store by launching programs and mechanisms to detect abuse at key events and break the ROI for external and internal bad actors to make abuse no longer profitable in our stores. The Triage team within SPI reviews appeals, conducts reinstatement audits and account review requests from SPS partner teams for customer and SP accounts that are enforced by SPI for new and emerging Modus Operandi (MO). In addition, we triage partner team requests as well as legal/executive escalations to ascertain which teams (SPI and non-SPI) owns the appropriate scope and workflows to provide further dive deep investigation to address the risk. Through our follow-up investigations, we highlight false positives, if any, to the enforcement teams and provide a feedback loop on seller and buyer experiences.Key job responsibilitiesA Risk Manager in the SPI Triage team is responsible for an independent review of the Selling Partner (SP) accounts enforced by SPI for bad actor behavior. While providing resolving actions to these requests, they also evaluate trends and patterns in SP appeals and related accounts to discover larger ring of bad actor accounts and 3P service providers enabling bad actor behavior and share the findings with SPI partner teams. This role is also responsible for evaluating Legal escalations for SPs and Brands enforced for incentivized reviews, handle dropship and ASIN misbranding appeals. They will also conduct a preliminary dive deep on the investigation requests received from SPS partners and triage it internally within SPI with actionable findings. A RM in SPI Triage will act as a SME for multiple abuse vectors that bad actors utilize to commit abuse. This role will act as a resource for the team by leveraging their expertise in root cause analysis, high judgment decision making, and sharing current trends around bad actor activities within their risk program. A RM will operates with considerable autonomy and discretion and show bias in actions to protect Amazon customer and selling partners by reviewing risk signals and upholding enforcement decision for bad actor accounts and brands. They will leverage existing SOPs to accurately assist in decision making and will have the mandate to work across teams and with leaders to make quick and innovative decisions for ambiguous scenarios. A day in the lifeA RM with the SPI Triage team will manage, triage and resolve complex cases and processes while maintaining a high quality on actions taken. SPI operates in a highly complex and ambiguous space that requires creative investigative thinking to deep dive uncommon scenarios typically lacking normal risk signals. This role is responsible for managing the lifecycle of a complex cross-functional risk program/s around the review of bad actors signals and mechanisms they utilize to commit abuse. This role will understand what risk tolerance levels are and make recommendations to the partner teams about them, based on data evidence. They will partner with SPI internal and SPS teams by providing relevant risk data and learning to improve processes and ensure accurate actions are taken to mitigate risk. The role will ensure the program stays aligned with the risk strategy, regulations, policies, and organizational objectives. A RM understands business needs and influences process improvements. This role will leverage multiple risk indicators to test and prove hypotheses, size the issue, share information and provide recommendations to partner teams on process changes. automate and scale bad actor detection. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience with research and investigation skills or equivalent- Knowledge of programming and scripting languages, in particular Python.- Ability to conduct technical research across several layers of the tech stack and automating tools- Strong analytical, problem-solving, and critical thinking skills. ...

At Amazon, our Buyer Safety Experience team is dedicated to empowering customers with the information they need to make safe and informed purchasing decisions. We're at the forefront of designing and implementing cutting-edge experiences, tools, and technologies that protect and enhance the Amazon buying experience. Our mission is to maintain buyer trust without disrupting the customer journey. We achieve this delicate balance through innovative display experiences that accurately identify and mitigate risks while allowing us to learn and adapt quickly. As a valued team member, you'll have the opportunity to: 1. Shape the future of buyer experiences for both new and existing products and services 2. Identify and implement improvements to customer experiences, processes, and risk controls 3. Develop risk assessment research and mechanisms to help evaluate threats 4. Define technological, procedural, and control enhancements to mitigate identified risks 5. Collaborate with business, operations, and technology teams to manage risks effectively 6. Influence and strengthen the risk culture across Amazon's Buyer Safety Experience 7. Engage with stakeholders throughout the company, including public policy, risk, compliance, and legal functions This global role offers an exciting opportunity to thrive in a dynamic, fast-paced environment. The ideal candidate will excel at: - Balancing strategic thinking with tactical, detailed execution - Working independently and tackling ambiguous problems - Identifying and addressing significant challenges - Adapting to rapid and frequent changes Join us in our mission to protect Amazon's customers and contribute to a safer e-commerce ecosystem.As a successful candidate you will have the opportunity to participate in creating new buyer experiences of new products and services, as well of our existing processes and systems. You will identify opportunities to improve the customer experience, processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Buyer Safety Experience. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. A day in the lifeHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Kuiper Accounting Controllership team has an immediate opening for a Risk and Controls Manager. This role supports and directly influences the launch of Kuiper Services. We are searching for bar-raising professionals who consistently exceed expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. This position is expected to have a deep sense of ownership, strong passion in understanding complex processes, ability to identify financial statement risks, drive positive change across the organization and deliver results.Kuiper Controllership team drives internal controls over financial reporting for Kuiper launches, performs internal process, system and control readiness assessments, collaborates with business, tech, finance, accounting teams to design controls that mitigates financial statement risks. We are subject matter experts that consult process, control and system owners across Kuiper processes. This role will require a deep understanding and experience with all aspects of internal controls including financial information technology systems for a complex, high-growth stage, multi-disciplinary organization.Requirements for this position also include a deep knowledge the COSO 2013 framework and SEC/PCAOB regulations, as well as the demonstrated ability to design and monitor an effective global risk-based internal control environment.We are currently looking for experienced candidates who have held similar positions in large public companies or who have held a similar position within the advisory practice of a Big 4 public accounting firm serving Fortune 500 clients for 6+ years. Demonstrated experience in working collaboratively to accomplish challenges will be expected as this is an ongoing requirement for this position. Candidates will be expected to demonstrate they were top performers at their level.Key job responsibilities• Driving end to end process discovery and documentation exercises for complex processes• Driving control design and implementation with engineering, business, finance and accounting teams• Assisting with system implementation and migration and respective SDLC controls• Plan and manage multiple parallel projects• Advising on and designing controls and compliance programs• Providing ongoing support to process owners/control owners and cross-functional teams to ensure controls are designed and implemented effectively• Participating in annual walkthroughs with process/application/control owners across the company and external auditors• Train control owners and technical teams about controls, testing, and risk management. Perform control testing, as needed.• Assisting in the evaluation of identified control deficiencies and monitoring of remediation effortsAbout the teamIn this role, the candidate will be part of a team that collaborates with business, finance and technical teams to deliver world class solutions that are highly scalable, secure, and flexible. This person will have operated successfully in a fast-paced, global, results-oriented environment. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Bachelor's degree in accounting or related field- Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. ...

The Amazon Robotics team is seeking broad, curious engineers to join our robotic manipulation team. We holistically design, build, and deliver end-to-end robotic systems. Our team is also responsible for core infrastructure and tools that serve as the backbone of our robotic applications, enabling roboticists, machine learning scientists, software engineers, and hardware engineers to deploy systems in the field.As a Robotics Electrical Engineer, you will design, build, and test innovative robotic workcells and module designs such as robotic end of arm tools for our robot FC solutions. Key job responsibilities• Work with an interdisciplinary team to design new robotic industrial automation servo driven workcells from concept to production, and improve and maintain existing product designs.• Design of industrial control panels and complex electrical systems, including: layouts, schematics, BOM, documentation for fabrication, coordination with build/procurement, certification/QC and field support.• Write requirements and functional specifications, design verification plans, and functional test procedures.• Develop field support hardware diagnostics tools, documents, and training to resolve issues in high complexity FC system installations.• Work with the Operations, Manufacturing, Supply Chain and Quality organizations, as well as vendors to ensure a smooth production transition of design changes.• Deep-dive drive electronics issues, optimize configurations, develop and execute tests to verify functionality.• Travel to vendors, installation sites, and manufacturing partners to ensure high quality bar is maintained.A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- BS in Electrical Engineering or Equivalent- 4+ years of experience in the design of complex electrical products and equipment- Established background in Robotics or Mechatronic Systems- Configuration management PDM and PLM experience- Strong organizational skills and the ability to work well with teams of hardware and software engineers- Ability to effectively communicate concepts and proposals- Desire and energy to work in a fast-paced agile environment ...

The Amazon Robotics team is seeking broad, curious engineers to join our robotic manipulation team. We holistically design, build, and deliver end-to-end robotic systems. Our team is also responsible for core infrastructure and tools that serve as the backbone of our robotic applications, enabling roboticists, machine learning scientists, software engineers, and hardware engineers to deploy systems in the field.The Amazon Robotics team builds high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans - at Amazon scale. Our mission is to enable robots to interact safely, efficiently, and fluently with the clutter and uncertainty of real-world fulfillment centers. We hire and develop subject matter experts in robotics with a focus on mechanism design, workcell automation, and iterative prototyping.We are seeking hands-on, Hardware Development Manager to own the initial deployment of a new robotic workcell into the fulfillment network. You will be deep in design, build, and test cycles. A successful candidate has excellent technical depth, great communication skills, and a drive to achieve results in a team environment.You should enjoy the process of solving real-world problems that, quite frankly, haven’t been solved at scale anywhere before. Along the way, we guarantee you’ll get opportunities to be a fearless disruptor, prolific innovator, and a reputed problem solver—someone who truly enables AI and robotics to significantly impact the lives of millions of consumers.Key job responsibilitiesAs a manager, you will be responsible for delivering and maintaining critical robotic capabilities in the fulfillment network.- You will prioritize being a great people manager: motivating, rewarding, and coaching your diverse team is the most important part of this role. You will recruit and retain top talent and excel in day-to-day people and performance management tasks.- You will keep your technical skills current to contribute to architecture and design discussions.- You will regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues.- You will set a vision for your team and create product roadmaps. Help your team sort out technical and product requirements and priorities. You will use project management skills to deliver product roadmap items and other cross-team projects.- You will work with Supply Chain and Quality organizations, as well as vendors, to ensure smooth production and deliver automation solutions at scale.A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 7+ years of experience working directly with robotic hardware systems- Experience partnering with product OR program management teams- 3+ years of people management experience, managing engineers- 3+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.We’re working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide visible benefit to customers, this is your opportunity.Come work on the Amazon Prime Air Team!Amazon is searching for a skilled operator with extensive experience operating robotics via a Remote Control. The qualified candidate will act as an operations specialist assisting in the development and test of cutting edge safety related technologies. The role includes mission planning and lightweight maintenance duties. The candidate should demonstrate attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology. This individual will also conduct limited operation readiness activities and logistics planning as needed. The candidate will join a Research and Development team working on inventing and developing new transformative experiences. We offer competitive salary compensation and a comprehensive medical health package. Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. BASIC QUALIFICATIONS - Current 14 CFR Part 107 Remote Pilot Certificate- Private Pilot License (PPL) - Current Third-Class Medical - 2+ years of Remote Control pilot experience with excellent coordination and execution - Employees must, with or without reasonable accommodation, be able to lift up to 50 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and be able to frequently push, pull, squat, bend, and reach - Experience leading small teams - Willingness to travel domestically up to 75% of the year - Valid Driver’s License and able to satisfy Amazon driver eligibility criteria ...

The Amazon Robotics team is seeking broad, curious engineers to join our robotic manipulation team. We holistically design, build, and deliver end-to-end robotic systems. Our team is also responsible for core infrastructure and tools that serve as the backbone of our robotic applications, enabling roboticists, machine learning scientists, software engineers, and hardware engineers to deploy systems in the field.Key job responsibilitiesWork with an interdisciplinary team to design new robotic and servo driven gantry based industrial automation workcells for e-commerce, from concept to production, including design, prototype, test, validation, and safety/product certification across the US and EU.Architect and guide the design of machine guarding and safety control systems for complex industrial automation and robotics workcells to be functionally safe for use by Amazon associates at our Fulfillment Centers.Write requirements, functional specifications, roadmap documents and develop milestone based project schedules pertaining the safety system.Apply ANSI/ISO/IEC industrial safety standards for the development lifecycle and guide hardware and controls engineers to ensure systems comply to safety standards.Lead and maintain Technical Construction Files (TCF) including Safety Risk Assessments, Safe distance and guarding calculations, safety requirement specifications, safety management plans, safety concepts, and verification and validation plans for the system.Lead the engagement with TUV for field evaluation of product and functional safety certifications and ensure delivery of certification. Work with the Operations, Manufacturing, Supply Chain and Quality organizations, as well as vendors to ensure a smooth production transition of design changes.Deep-dive machinery safety issues, optimize configurations, develop and execute tests to verify functionality.Travel to vendors, installation sites, and manufacturing partners to ensure high quality bar is maintained.BASIC QUALIFICATIONS- BS in Electrical Engineering, Mechatronics Engineering, Mechanical Engineering, or Equivalent- Established background in Industrial Automation, Robotics or Mechatronic Systems- 7+ years of experience in the design of complex industrial automation and robotics system design, build and commissioning with a focus in machinery safety- Thorough understanding and experience with applying principals, theories and concepts in machinery and electrical safety including key international standards such as ANSI R15.06, ISO 12100, ISO 13849, IEC 62061, IEC 61508, IEC 61496, NFPA 79, NEC 70, UL 508A- Experience in design of high voltage (480 VAC / 120 VAC) and low voltage (< 50 V) electrical design for control system of industrial machinery- Can read, understand and redline electrical schematics, P&ID and mechanical drawings- Familiar with opening and reviewing 2D and 3D mechanical drawings in SolidWorks, AutoCAD or e-viewer- Demonstrated experience working in a regulated industry (Functional Safety, Military, Medical, Automotive) applying standards to design and work products.- Excellent written and oral communication skills along with strong organizational skills and the ability to work well with cross-functional teams of hardware and software engineers ...

Do you want to create worldwide impact in robotics while solving challenges at the edge of robotics research? Our team in Amazon Robotics builds high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans—at Amazon scale. Our mission is to create robots that perform contact-rich tasks safely, efficiently, and dexterously amid the complexity and variety of Amazon warehouses. Our solutions learn from their own experiences, from each other, and from humans to build intelligence that feeds itself.We are looking for a driven Robotics Software Engineer to help us build, deploy, and improve a fleet of intelligent, dexterous robots across the globe. You will work with a world-class team of scientists and engineers to create the architecture that powers our advanced manipulation robots and the tools we use to support and learn from our growing number of deployed systems. Come join a team that is pushing advanced robotics into the real world at an unrivaled scale and pace. Key job responsibilities- Develop and maintain high-performance software that powers advanced manipulation tasks on robotic systems in dynamic environments.- Work with scientists and engineers to transition innovative features from prototype to robust, scalable solutions for production at Amazon scale.- Build and optimize data pipelines that track performance, generate insights, and support machine learning models for continuous system improvement.- Create and improve dashboards and monitoring tools for tracking and debugging across global deployments.- Write modular, extensible code that aid future iterations of robotic platforms and architectures.- Integrate, test, and validate new features on live systems, ensuring they meet performance and reliability standards.- Work with experts across disciplines including perception, hardware and software to create intelligent, integrated systems and solutions.A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWe are a team of scientists and engineers working on motion planning and control of robots in high-performance, reactive, contact-seeking manipulation applications. We are deeply focused on delivering a solution to one very large in Amazon warehouses but are creating tools and algorithms that will extend to future robotic manipulation programs that will impact Amazon and its customers for years to come. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 2+ years of programming using a modern programming language such as Java, C++, or C#, including object-oriented design experience ...