Seattle

Selling Partner Financial Technology (SPFT) vision is to enable every Selling Partner to thrive and grow into a global selling success through providing a financial experience with unparalleled trust which delights all Selling Partners regardless of how they interact with Amazon. We support WW Selling Partners (SP) and internal customers with an intuitive end-to-end financial management experience, reliable accounting and tax solutions, and financial technology services to accurately calculate, book, and bill Vendor Funding (VF). We support 2.7MM+ Sellers across 35+ businesses and 125K Retail Vendors. As a Principal Technical Program Manager, you will be responsible for defining and delivering important programs with broad cross-organizational, cross-business, and significant technology impact. Your work focuses on very large engineering effort that solve significantly complex and endemic problems. You will collaborate with technical teams and business owners to deliver software solutions which enhance our vendor funding technology. Our ideal candidate has the insight ( and the analytic skills to develop these insights) and creativity to find innovative ways to act on these insights, the technical chops to translate those ideas into innovative design, and interpersonal and project management skills to harness the passion and energy of teams across the company to drive the designs into the world as products that will delight our customers. In this role you will work closely with stakeholders, software engineers and product teams to deliver our most complex, high quality, scalable products deployed around the world. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit. Successful candidates will have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, and continuous process improvement. BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Check out our team videos: https://www.amazon.com/photos/share/jQ4JQeGDAfLpr18vlFCVjQ1Oll2usPd5b63saOCwyEdOur systems are at the core of Amazon.com websites because we serve up the product and offering catalog containing billions of records. We are the authority for product information and critical purchasing data, such as availability and price. Our systems respond to billions of requests per day from hundreds of internal clients that power the website and other customer interfaces, such as Kindle and Amazon Alexa. We get more traffic than most other Amazon systems and most requests are handled within a few milliseconds. Our team owns software running in a distributed, high performance, high availability NoSQL data storage system with an inbuilt micro-service computing environment that calculates and vends product and offering information. In this role, you will participate in all parts of the software development process, from collaborating with customers to understand their needs, to design, to executing that design in a scalable and extensible way. You will have the opportunity to solve hard problems and help the business grow. Successful candidates are passionate about translating high-level, ambiguous business goals to software platforms that enable multiple businesses. You must be able to: - Interact with Project Sponsors, other Technical Program Managers, and multiple development teams to define and deliver complex cross-functional projects. - Drive large scale projects spanning teams across Amazon from inception to conclusion, create the roadmap, define user stories, research appropriate technical solutions. - Clearly communicate roadmap, plans and project status to management and key technical and business stakeholders. - Work closely with the software development team on delivering high-quality solutions, and provide guidance regarding architecture, design, and priorities. - Engage with other teams across Amazon to evangelize the team and your projects, to build relationships and help identify existing technologies that can be leveraged to meet your team’s goals. - Identify, assess and mitigate risks, provide escalation management, anticipate and make trade-offs balancing the business needs versus constraints. - Create, maintain and disseminate project information to stakeholders.BASIC QUALIFICATIONS- 10+ years of technical program management experience- Experience owning/driving roadmap strategy and definition- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules ...

Are you passionate about building bar-raising experiences that will make Alexa the most personalized AI assistant? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? The Alexa Customer Journeys team is looking for a Principal Technical Program Manager (TPM) to drive programs in the Alexa Personalization space. As a PTPM for Alexa Personalization, you will partner with product managers, software engineers, scientists, designers, and quality assurance to ensure that Alexa learns from, and personalizes every user interaction. You will work horizontally across Alexa, AGI and Amazon Personalization, and own mechanisms to prioritize and streamline communication and project delivery across a diverse and highly technical range of Amazon partners. Key job responsibilities* Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels* Make tradeoffs while balancing the business needs with technical constraints* Work closely with product, science and engineering teams to define near term and long term product roadmap* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time* Serve as a trusted advisor to product, science and engineering teamsA day in the lifeThis role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.This role requires someone that is excellent at stakeholder management and can present well in front of L10+ forumsBASIC QUALIFICATIONS- 10+ years of engineering experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon is seeking a Principal Technical Program Manager to own server availability for AWS customers. This is a critical role, ensuring that server compute capacity is consistently available to meet customers needs and that interruptions don’t interfere with running workloads. Amazon is dedicated to providing customers with the best experience that allows achievement of their goals on AWS, and this role will directly impact customer satisfaction. You will be responsible for tracking and reporting on the overall state of compute fleets, but also identifying and solving any concerns prior to them causing impact. Working within the AWS Hardware Engineering team, this role requires a strong understanding of technical deployment methodologies and safeties, as well as an ability to develop solutions for the short, medium, and long term. In addition to technical ability, the role requires strong written and verbal communications skills to communicate and coordinate across hundreds of teams on progress towards goals, and ideas for improvements.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.Key job responsibilities- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 4+ years of software development or hardware development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes, and coordinating schedules- Experience owning/driving roadmap strategy and definition- Strong ability to communicate verbally and in written formatBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers of all types to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.Key job responsibilitiesAs a Principal Technical Program Manager, you’ll need to be a pragmatic strategist that can translate business needs into workable technology solutions that scale both technologically and operationally. You will partner with business experts, scientists, and engineers by leveraging new trends in Information retrieval, low latency and high throughput distributed systems, deep learning inference systems, and fault-tolerant application hosting frameworks. Successful candidates will have an established track record of delivery of complex software systems, excellent project management skills, keen technical aptitude, solid communication skills, and be driven to achieve results in a fast paced environment. 1) Own successful delivery of large, high impact and highly cross-functional product initiatives while simultaneously and accurately tracking a set of smaller projects2) Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans3) Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building resilient systems that power great customer experiencesAbout the teamOur team, CreativeX optimizations, is responsible for tailoring the visual experience of ads to each context in real time. To accomplish this, we are investing in latent-diffusion models, large language models (LLM), reinforced learning (RL), Computer Vision, and related methods.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Want to join one of the fastest growing businesses at Amazon? Do you have proven product management ability, exceptional communication ability, project management skills, and the ability to multi-task and thrive in a fast-paced environment? We are looking for an experienced technical program manager to join our team.Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our stores and advertising businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Want to join one of the fastest growing teams at AmazonThis position has a high-degree of customer impact and engagement. For this problem space within our platform, it is truly Day One, and as such there many opportunities to influence not only the technical direction but also the success of one of Amazon's fastest growing strategic businesses. We are a high-profile business unit, with support and interest from all parts of Amazon and its most senior levels of management.We manage the end-to-end lifecycle of global advertising making it easier for advertisers to advertise globally. The Principal Technical Program Manager will be responsible for defining the vision and executing on building a global ads experience. You will help define our strategy and will design and implement program direction to ensure the platform enables business growth. You have excellent communication skills and judgment, and are comfortable evangelizing the platform functions and services with a wide range of senior business and technical leaders within our partner companies. Key job responsibilitiesAs a Principal Technical Program Manager, you will be 100% focused on the customer, understanding their needs and requirements, plus anticipating future trends that will serve their needs. You will also be excellent at driving results, being able to coordinate large, multi-functional projects on-time, anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus technical constraints. You are involved in defining or reviewing the systems-level technical design of your projects and balance near term business need with long term implications for Amazon. You rationalize technical requirements and business priorities in cross-functional teams. You manage cross-functional communication to ensure all business and technical stakeholder’s needs are aligned. A day in the lifeThe right candidate will possess a strong program management background, will have demonstrated experience leading medium to large products and projects, and will have a well-rounded background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. Maturity, high judgment, negotiation skills, ability to influence and leadership are essential to success in this role. You will be data-driven and analytical. You constantly strive to expand our understanding of the metrics that drive our business and growth aspirations. Lastly, your communication skills - both verbal and written - are excellent, and you will be able to clearly communicate at all levels in the organization, including senior management. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

You will be responsible for leading Amazon IT’s AI transformation by completely re-architecting IT systems from the data layer up through all customer facing experiences. At Amazon, we're working to be the most Customer-centric company on Earth. Amazon IT’s Product and Development team (IT PnD) anticipates each employee's unique needs and fuels our colleagues’ success by providing a delightful onboarding experience, equips them with the software and hardware tools to excel, and provides swift reliable support. We are looking for a smart and experienced Principal Technical Program Manager who is passionate about AI and has the technical skill and influence to accelerate its adoption in ways that simultaneously drive more delightful IT experiences and greater efficiency. The right candidate is a natural goal-oriented leader who collaborates seamlessly with stakeholders across the IT organization to gain alignment and drive strong results. They work back from customer outcomes to gain deep understanding of problems and opportunities, and skillfully structure programs and mechanisms that catalyze team-level execution and decision making to deliver customer value as efficiently and effectively as possible. Key job responsibilitiesYou possess a strong technical program management track record, demonstrated experience launching critical products and services, and a well-rounded technical background in current AI and web technologies. You will be responsible for leading Amazon IT’s evolution in the era of AI. This multi-year cross-cutting program consists of a portfolio of AI-centric sub-programs focused on completely re-architecting Amazon IT from the data layer up through all customer facing experiences. Your contributions will reshape how Amazon IT provides self-service and assisted support, eliminates experience defects, enables faster and more successful new hire onboarding, and provisions the most appropriate software and hardware assets for employees. By having a wide-angle view of the foundational technical investments and business opportunities, you will improve customer outcomes by connecting otherwise independent initiatives, while also improving development efficiency through greater reuse of foundational AI building blocks. Due to your contributions, the application of AI will accelerate, enabling greater productivity for employees and efficiency for IT as a whole. A day in the life- Build and lead the execution of program mechanisms and plans across Amazon IT- Drive alignment, collaboration and execution on shared executive-level goals.- Align senior leaders and influence teams across IT on a common future vision and strategy.- Work with product, design, engineering, and science teams on integrating AI foundations and solutions into their products.- Be the primary point of contact for all program stakeholders.- Dive deep into technical systems and products.- Embrace ambiguity and skillfully detangle and clarify to enable teams to move faster.About the teamAmazon IT Product and Development's mission is to delight Amazonians and fuel their productivity by (1) delivering a seamless new-hire experience that accelerates onboarding speed, (2) enabling productivity with hardware and software assets optimized for individual and team success, and (3) providing exceptional self-service and assisted IT support services to quickly solve or prevent problems. Our deep passion to understand and anticipate our customers' needs, drives our commitment to ensure that every interaction is personalized, effortless, and empowering, so employees can achieve their best work from Day 1 and thrive throughout their career. We believe a high performing team with high job satisfaction are aligned when we foster an environment where authenticity, inclusion, fairness, recognition, innovation, and growth thrive. BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon's Pricing & Promotions Science is seeking a driven Principal Technical Program Manager to anchor our exceptional group of researchers towards successful delivery on our mission of generating fresh customer-relevant prices & promotions on billions of Amazon and Third Party Seller products worldwide.We are looking for a talented, organized, and customer-focused leader to add to our science & data program management function, partnering effectively with both our scientists, engineers, and multiple cross-functional stakeholder & dependency teams within Pricing, Promotions, and across Amazon.This role requires an individual with excellent team leadership skills, outstanding business acumen, and an entrepreneurial spirit. We are looking for an experienced leader who is a self-starter comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment.Key job responsibilities- Plot The Course. Coordinate across Science, Engineering, Product, Business, Legal, and Finance to capture and translate requirements into an actionable science delivery roadmap.- Mitigate Risks. Manage cross-functional and cross-org dependencies risks, and make appropriate trade-offs weighing value vs time to market- Be The Pulse. Own regular communication mechanisms to keep senior leadership & stakeholders informed of program progress, risks, timelines, and high judgement decisions.- Deliver Results. Lead effective and efficient delivery of large, complex science programsAbout the teamThe Pricing & Promotions Science organization leverages planet scale multi-modal data on billions of Amazon and external competitor products to build advanced machine learning models for product similarity, substitutability, error detection & correction, and probabilistic price estimation, discovery and discount optimization, promotion & deal recommendation and ranking, and causal short & long term impact measurement. We preserve long term customer trust by ensuring Amazon's prices are always competitive and error freeBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of hands-on work managing complex technology projects experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition- 5+ years technical hands-on experience in data engineering, business intelligence, data science, machine learning, and/or causal modeling techniques ...

Prime Gaming is seeking a Principal Technical Program Manager to join our team. In this role, you will be responsible for 1) oversight and coordination of highly complex cross-functional programs and 2) defining product development planning and tracking mechanisms. You will leverage your program management skills, technical knowledge, and business acumen to simplify and orchestrate delivery of highly impactful programs and features. You will collaborate with senior leaders and cross-functional stakeholders to negotiate trade-offs, balance technical and customer facing needs, and deliver crisp and clear communication to ensure alignment or escalation as needed. You will leverage your deep understanding of product and tech processes to define new standards for how we plan, sequence, size, and track our work. This will help create improved visibility and inspection so that we can maximize our delivery velocity and confidence. You will also help educate and coach the broader team on best practices to scale your impact.Our target opportunity is massive, but also ambiguous. The ideal candidate will be able to thrive in a dynamic, fast paced environment while balancing a mix of program, operational, and strategic responsibilities. You will deliver status updates, actively drive progress forward, and seek to resolve escalations by leading through influence. You have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills.Key job responsibilities- Define detailed program plans with clear tasks, sequencing, ownership, and success criteria for large-scale, complex initiatives- Own oversight, coordination, launch, and success of new big bet, high priority programs- Ensure transparency, alignment and regular communication of strategic programs to stakeholders across business, tech, marketing, and broader partner teams- Be able to roll-up your sleeves to author Business Requirements Documents- Define, align on, and launch new end-to-end product development processes from ideation to post-launch analysis including cross-team program planning, intake, roadmap reviews, velocity tracking, etc- Continually deliver and inspect standardized, scalable, automated, solutions to ensure the team is delivering the right projects, at the right time, with the right resources- Drive the creation of a sequenced, integrated portfolio roadmap of program initiatives and features- Define and drive adoption of best-in-class program management mechanisms- Lead goal alignment and tracking with portfolio stakeholders- Develop deep knowledge of our suite of tools (JIRA, Confluence, etc.) to deliver clear program progress and up to date tracking- Analyze data and report key business and operational trends- 10% travel may be required About the teamPrime Gaming, part of Amazon Games, is a premium benefit of Amazon Prime and offers full games, a monthly Twitch channel subscription (where available), and more with their Prime membership at no additional cost. We aim to become the essential service for everyone who loves video games, as well as for game developers looking to reach that global audience. Amazon has the technology and scale, and we need your creativity and ideas to build this future. As an international service available to Amazon Prime subscribers, Prime Gaming works in a dynamic, fast-paced environment. Innovating on behalf of our customers is at the heart of everything we do. We are seeking people with passion for games and entertainment to help us continue to evolve and expand on a global level while we add support in more countries. BASIC QUALIFICATIONS- 8+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 4+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience launching new customer facing initiatives ...

Do you enjoy the challenge and ownership that comes from driving complex, cross-functional and cross-organizational projects? Are you equally comfortable digging into business requirements and product planning, as well as drilling into technical architecture and design? If this type of work appeals to you, then maybe you are the right person to drive new features for the Amazon Kindle e-Book store website, Kindle Mobile reading Apps and innovative digital content services to provide the best possible shopping and reading experiences for our customers world wide.The Kindle Team is looking for a passionate, results-oriented Technical Program Manager who will be responsible for delivering engaging and innovative shopping and reading experiences for Kindle customers. In this role you will be responsible for conceiving, prioritizing, and executing development projects driven by your obsession to provide the best experiences for Kindle readers world wide. As a key leader for Kindle Content Engineering, you will work directly with multiple teams across development, program/product management, finance and tax, and the broader Amazon tech community to build and launch these software solutions and drive associated programs.This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will also be responsible for setting project management standards and expectations and delivering large, cross functional projects.Key job responsibilities Thinking big and working with business stakeholders and technology leadership to define strategy and requirements. Delivering results by leading cross functional development teams from design to roll out. Earning trust through regular communication with senior management on status, risks and change control. Owning all metrics around initiative goals you will define. We make decisions based on data. Being resourceful and creative to overcome obstacles and turn challenges into opportunities.BASIC QUALIFICATIONS- 10+ years of engineering experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

We are looking for a motivated Technical Program Manager (TPM) to help grow our program by leading our new property and global expansion efforts. With broadcast agreements around the world including the NFL’s Thursday Night Football in the US, the NHL in Canada and Champions League soccer tournaments in the UK and EU, Prime Video is delivering the future of Live Sports to our customers. Advertising is a crucial part of our success in Live Sports. We are endeavoring to build a world-class live sports ad program that benefits our customers, advertisers and league partners with unique, never-been-done-before ad experiences. Live sports on Amazon will allow customers to watch events on any device, including televisions, and across multiple distribution channels including Prime Video, Twitch and other first-party streaming apps. This capability opens up new opportunities for advertising to customers that is more relevant and customized than they get from traditional broadcast television while improving impact for advertisers. In this role, you will own the global expansion and onboarding roadmap for our live streaming advertising products. You will partner with a wide range of engineering and UX teams across Amazon Advertising and Prime Video to elevate our ad business. You will have the opportunity to deeply understand our playback, ad insertion, ad serving, measurement and campaign management technology stacks and influence the technical path we follow for our program. You will partner with the Live Advertising product and Prime Video Advertising teams to prioritize our roadmap for maximum business impact. Key job responsibilities• Track Prime Video’s global property rights acquisition • Establish the roadmap of technical expansion to new regions, countries and properties• Coordinate the development timelines across several large engineering organizations to deliver on strict timelines• Act as mentor and role model for other members of the team• Interface with finance to roll up team budgets and resource requests• Work with cross functional product leaders to drive execution of an ambitious roadmap• Be the voice of the team across multiple layers of the organization and drive multi-year planning activities• Manage executive communications, preparing documents, scheduling debriefs and ensuring a cohesive messageA day in the lifeYou will work with a program manager partner in our team to mechanize the tracking of new rights packages Prime Video is considering acquiring. You will coordinate across Prime Video, Live Events and Advertising infrastructure technology teams on prioritizing the technical work required to onboard new properties including driving for automation and expansion of ad innovations. You will establish mechanisms for driving completion of all aspects of the various development roadmaps, sharing progress with leaders across Amazon and escalating where required to ensure we deliver the best outcomes for viewers, advertisers and our business. About the teamWe are the Advertising in Live Events team and our mission is to build the most advanced Live Event advertising offering for brands to reach viewers in the most relevant and least disruptive way possible. We aim to bring digital advertising capabilities to a traditionally linear advertising space and to make advertising in live sports available to all advertisers. BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

We are looking for an experienced technical program leader to lead our sales abuse prevention team engineering and science roadmap, focused on detecting and preventing abuse via reviews, external channels (e.g. social media, 3P websites), internal search and competitor abuse. The team’s mission is to protect and preserve the integrity of Amazon's stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We aim to detect and deter bad actors who seek to manipulate Amazon’s community content, e.g. reviews, feedback, Q&A, etc. and product placement, e.g. Search, P13N, Ads, etc. to gain an unfair competitive advantage. We detect instances of fraud and abuse across Amazon’s online WW stores by building new machine learning models and scalable services. We empower other Amazon teams that similar needs to benefit from our expertise and services. We are looking for a Principal Technical Program Manager that can apply critical thinking and innovate in fast-paced environment, where their decisions directly influence Amazon’s customers shopping experience. Some of the projects this leader will work on include designing new frameworks that allow Amazon remove the reliance on human decisioning in favor of machine learning, building new software architectures that allow us to quickly react to changes in fraud and abuse trends, and launching new services to prevent abusive or fraudulent behavior before it reaches Amazon’s customers.We are a diverse team that is passionate about operational excellence and high-quality deliverables. We value transparency, empowerment, experimentation, and appreciation. Our solutions influence the products and plans of multiple internal teams, and we design and build systems that directly influence the shopping experience of millions of customers.Key job responsibilities- Lead the effective and efficient design and delivery of complex operations automation for new Fraud and Abuse prevention mechanism, working across all engineering disciplines.- Interact with key stakeholders to define and deliver against project goals, including both technical and operational deliverables.- Collaborate cross functionally to support extensible solution development and integration.- An ideal candidate has experience with complex system design, including experience integrating hardware and software deliverables- Drive consensus on technical decisions and ensure the appropriate resources are employed to deliver high quality results- Lead the development and decomposition of comprehensive functional requirements & specifications, partnering with Product Management, Operations, Science, Engineering and business stakeholders.- Identify, assess, track and mitigate issues and risks at the program level- Create, maintain and disseminate project information to stakeholders- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities- Develop and drive engineering project schedules- Deliver programs across all engineering disciplines including Science, Software, Regulatory Compliance, Systems, and Quality- Triage, prioritize, and execute against incoming requests from Product Management, Business Teams and RoadmapBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Digital Payments off Amazon is a very large opportunity for us. Growing at 12% YoY, it is estimated that global ecommerce spend will exceed $15T in 2027, and digital wallet usage will constitute more than 50% of global ecommerce spend by 2025. Amazon Pay (APay) is our product in this space, and we feel we can provide compelling customer experience. There are unmet merchant and customer needs that we are best positioned to address – merchants need increased conversion, sales, and profits. Buyers want consistent access to payment methods they’d like to use, and better financing.We have, and are building, the primitives across Amazon Payments to address these needs better for our customers. For merchants our plan is to build a no-friction, competitively priced APay, which enables industry leading conversion lift with Alternate Payment Methods (APM) and Buy with Prime (BwP). For buyers we are building Amazon proprietary payment methods (Amazon Store Card, Amazon Gift Card), and industry leading installment rates.As the Principal Technical Program Manager for APay, you will play an important role in bridging the engineering and product teams to shape and enhance our payment systems to deliver an unparalleled personalized and rewarding experience for our customers. As a member of the APay Tech leadership team, you will contribute innovative ideas and refine our strategic direction, and processes. Your responsibilities will span from fostering strong partnerships with cross-functional teams across Amazon to envisioning and ensuring effective roadmap planning and execution at APay.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!Key job responsibilitiesIn this role, as a Principal TPM you will partner with Product/UX/Architects to deliver a program of work across a large number of teams, end to end. For each program that you will own, you will work with Product and UX counterparts to define the product vision and roadmap in a data-driven and working backward (from customer) approach. Where applicable, you will also work with Principal Engineers to draw technical design/approach documents. And finally, you will work with engineering teams across the globe to own the actual product execution cycle (develop, test, and launch). Along the way, you (as the program leader) will be responsible for defining how the product roadmap is delivered (delivering value in incremental phases, or in one go), bring teams across organizations together, anticipate bottlenecks, provide escalation management, anticipate and when necessary make trade-offs by balancing the business needs versus technical constraints.In this role you will demonstrate program management skills and be comfortable to operate at scale, and will have experience in leading large cross-functional and cross-organizational programs. You will be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A day in the lifeKey Responsibilities - Thinking big and working with senior leadership, business stakeholders and engineering teams to define vision, strategy and requirements. - Delivering results by driving execution of programs spanning multiple organizations from design to rollout. - Earning trust through regular communication with stakeholders of all levels. - Management/stakeholders/partner teams on status, risks and change control. - Owning all metrics around initiative goals you define. - Being resourceful and creative to overcome obstacles and turn challenges into opportunities.About the teamThe Core TPM team is responsible for running large initiatives across Prime Video to improve existing or build brand new experiences to help Amazon customers discover great content and get personalised recommendations on our apps on a verity of surfaces (e.g. Web, iOS/Android, FireTV, Living Room devices).BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

Within Amazon Personalization, we seek to understand each customer uniquely, more completely, and collectively, deeply personalizing the experience to each customer across every service they use. We are looking for a Principal TPM to define a multi-year product strategy and influence teams and leaders across the company towards a shared mental model on how to deliver high-quality, personally relevant recommendation experiences. Through our investments, we seek to leverage the latest advance in generative AI to deliver new experiences for customers.Key job responsibilities* Define and articulate the program strategy for improving relevance and quality across recommendations powered by P13N systems* Define and articulate a program strategy to leverage generative AI to deliver transformative personalized customer experiences* Influence multiple VP-led organizations on their CX approaches and investment priorities* Collaborate with Senior SDEs and Principal Engineers across organizations to define scalable technical approaches* Own clear, succient leadership communication across VPs* Navigate ambiguity to define org-wide program strategy and annual prioritizationBASIC QUALIFICATIONS- 10+ years of engineering experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Prime Video Playback is seeking a Principal Technical Program Manager to own and drive delivery for high-impact programs in the core playback technology to help users worldwide to enjoy live events, movies and TV shows on mobile devices, living room devices, and the web. The Principal TPM role requires excellent leadership skills, strategic thinking, strong technical expertise, the ability to partner effectively across teams within and outside of Amazon, and the ability to manage high-impact projects. As a member of the team, you’ll need to have the ability to understand the fundamentals of the latest video technology and what it takes to launch large scale video services and features that involve multiple teams within and outside of Prime Video. You will help evolve our architecture with your background in distributed cloud computing while innovating on video technology like encoding. You will drive future technical solutions that will impact how we run Prime Video worldwide. You will also need to frequently engage business, product, and technology leaders and be a strong advocate for our customers. We're a high energy, fast growth business excited to have the opportunity to shape how video is consumed for years to come.If you are interested in leading key strategic programs for Prime Video that have a worldwide impact, enjoy leading and launching products and services that will enable new business opportunities for Prime Video, and delivering innovative and industry leading features to our customers, we'd love to talk with you!A day in the life- You will own long-running programs to make Prime Video even more reliable for customers. In that capacity, you will directly own goals with visibility throughout (and beyond) Prime Video. - You will own the execution of projects to meet those goals, including communication to senior leadership and stakeholders. You will work with teams across Prime Video and throughout Amazon and AWS to influence organizational roadmaps and strategy.- You will drive a portfolio of programs and goals evolving how we playback live events, linear, and VOD content and work on ambiguous challenges.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!The Prime Video team is seeking a Technical Program Manager to own and drive delivery for high-impact programs in the core technology team to help users worldwide to enjoy live events, movies and TV shows on mobile devices, living room devices, and the web. As part of this role, you’ll have the opportunity to work across many groups within and outside Prime Video while getting deep insights into our entire business. The Principal TPM role requires excellent leadership skills, strategic thinking, strong technical expertise, the ability to partner effectively across teams within and outside of Amazon, and the ability to manage high-impact projects. As a member of the team, you’ll need to have the ability to understand the fundamentals of the latest video technology and what it takes to launch large scale video services and features that involve multiple teams within and outside of Prime Video. You will drive future technical solutions that will impact how we run Prime Video worldwide. In addition to this, you’ll need to be able to influence and deliver new features and exceptional user experiences across multiple platforms including mobile, living room devices, Fire TV, Alexa, and the web. You will also need to frequently engage business, product and technology leaders and be a strong advocate for our customers. We're a high energy, fast growth business excited to have the opportunity to shape how video is consumed for years to come.If you are interested in leading key strategic programs for Prime Video that have a worldwide impact, enjoy leading and launching products and services that will enable new business opportunities for Prime Video, and delivering innovative and industry leading features to our customers, we'd love to talk with you!BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

The Resilience Infrastructure and Solutions team reduces the number and duration of customer impacting availability events. As part of its mission, the team undertakes disruptive testing to AWS infrastructure and services in non-production environments to identify potential availability gaps and verify that past findings have been addressed. Join a team of systems experts operating at high velocity, with limitless curiosity, and focused on helping AWS prevent customer impacting availability events.Key job responsibilities-Build and operate a program for executing large-scale, disruptive tests on non-production Region-scale AWS infrastructure-Partner with AWS service and infrastructure technical leaders on test planning, execution, and follow ups-Dive deep into technical findings, incident response, and follow ups with AWS service teams-Review test strategy and results with senior AWS leaders as part of quarterly reviews-Guide automation and test strategies that maximize utilization of tests infrastructure while reducing builder toilBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you passionate about innovation and making an immediate impact on customers' lives? Are you excited about designing the future of Alexa? Are you a data-driven, design leader with experience launching bar raising customer experiences globally? This role is for a hands-on design leader who establishes a vision and strategy, scales their impact by empowering other designers on the team and is a key contributor to design artifacts. You will develop strong relationships with fellow Design Leaders and partner closely with Product and Engineering counterparts throughout the product development process to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving the problems of our customer, always putting their needs first.The right candidate leads by doing and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.Come build the future of Alexa with us.Key job responsibilities* Be a strong design advocate across the entire Alexa design team and a bar raiser for quality of work.* Work across design verticals to standardize and educate others on design systems and visual languages.* Analyze customer problems and design delightful solutions that meet measurable business goals.* Work closely with product teams to develop use cases and high-level requirements.* Quickly, yet thoroughly, create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors.* Create user-centered designs by considering market analysis, customer feedback, site metrics, and usability findings.* Develop and maintain detailed user-interface specifications.* Present design work to the user experience team, product team, and project stakeholders for review and feedback.* Partner with development teams and enterprise partners to build experiences: provide appropriate design specifications, create assets, and review finished interfaces.A day in the lifeAs a Principal Design Leader, you bring deep expertise in UX design (frameworks, interaction models, architecture, prototypes, wireframes, research). You’re a systems thinker who identifies and abstracts repeatable design patterns and guidance. You think big, framing designs in the context of the broader customer experience, and dive deep into the design details.A prototyper who makes ideas real: You use the power of prototyping to get a signal on what works. You may dabble in Design Technology or Motion Design.Comfortable navigating from ambiguity to clarity: You draw upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet).Attuned to customer needs and business realities: You are customer obsessed and work backwards from customer needs while understanding the business context and technical constraints.An influencer of design direction: You earn the trust of peers, leaders, cross-functional stakeholders, and partners.You are right a lot, but also humble. You welcome a healthy debate. You look at opportunities and issues from all sides, form a point-of-view, advocate for what you believe in, and bring people along with you.A compelling communicator, facilitator, and presenter: You have excellent verbal, written, and visual communication skills. You capture and hold and audience’s attention when presenting, and can facilitate a room to drive desired outcomes.A devoted mentor and grower of design talent: You are a player/coach to other designers on our team, and know that the stronger every team member is, the better the product will be.Someone who thinks like an owner: If you see something that can be improved, you make it happen. About the teamAlexa Enterprise charter is to build and enable indispensable, frustration-free, Alexa experiences for enterprises worldwide – starting with digital entertainment, hotels and hospitality, aging and healthcare. We build a portfolio of B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice and touch to support their staff and delight their customers. We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us: 'You have saved lives' and ‘helped our residents connect with their families.’ Our team values work-life harmony and a diversity of lifestyles and family schedules. We enjoy regular No-Meeting, Work-From-Home, and Take-It-Easy days. We love solving ambiguous problems for our customers. We Think Big, Deliver Results, and Earn Trust. We rapidly create and deprecate mechanisms that help us be more effective and connected.BASIC QUALIFICATIONSBasic qualifications10+ years of design experienceHave an available online portfolioExperience with best practices for User Interface Design, Information Architecture, and Interaction DesignExperience in life cycle design projects from design strategy through execution ...

Are you interested in shaping the future of entertainment? Prime Video is re-inventing how customers connect with their favorite teams, channels, and entertainment by combining high-quality live streaming, immersive interactive features, and exclusive access to some of the world's most loved sports, movies, and TV series. All from a single service available on the web, mobile, and TV in 240+ countries and territories around the world.The Prime Video UX team is seeking a problem-solving Principal UX Designer to deliver a future vision for how our customers will discover and watch their favorite channels, news, and sports experiences. You'll design innovative interactive experiences that help to shape the future of entertainment around how our customers interact with their news, movies, tv shows, teams and leagues within the Prime Video platform.This role is for a hands-on design leader who can establish a vision and strategy, scale their impact by empowering other designers on the team and is a key contributor to design artifacts. You will develop strong relationships with fellow Design Leaders and partner closely with Product and Engineering counterparts throughout the product development process to launch bar-raising experiences for customers around the world.The right candidate is a creative lead that leads by doing and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.Key job responsibilities- Analyze customer problems and design delightful solutions that meet measurable business goals.- Be a strong design advocate across the entire Prime Video team and a bar raiser for quality of work.- Work across design verticals to standardize and educate others on design systems and visual languages.- Work closely with product teams to develop use cases and high-level requirements.- Quickly and thoroughly create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors.- Create user-centered designs by considering market analysis, customer feedback, site metrics, and usability findings.- Develop and maintain detailed user-interface specifications.- Present design work to the user experience team, product team, and project stakeholders for review and feedback.- Partner with development teams to build experiences: provide appropriate design specifications, create assets, and review finished interfaces.A day in the lifeA Principal UX Designer for Prime Video will be solving some of our most complex customer problems daily. You are expected to approach problems with a customer-centric mindset first. Day-to-day, you will collaborate with other designers, UX Researchers, Product Managers and Engineers to evolve our content discovery experience, leading design of our most important features and functionality in the news, channels and live events space.BASIC QUALIFICATIONS- 10+ years of professional design experience- An available online portfolio- Experience designing interfaces for web, mobile, and living room devices.- Experience owning end to end product design for large-scale products.- Strong skills in both working with and presenting to executive leaders.- Proficiency working with Figma ...