Seattle

The Order Performance (OP) team is responsible for ensuring that every purchase in our stores meets or exceeds Amazon’s high standard for fulfillment and customer service quality (FQ and CSQ) - regardless of seller or channel. We do this by identifying the most critical dimensions of the buying experience, creating a robust and holistic set of signals to measure the CX across those dimensions, sharing performance insights with buyers and sellers, vending the most impactful signals internally to influence discoverability, collaborating with partner teams to address opportunities to improve the CX, managing seller performance by maintaining and enforcing a set of FQ and CSQ performance policies, and improving seller performance though rewards and incentivization. This Principal Program Manager must be able to continually formulate a compelling program vision and rigorously prioritize to drive impact with limited resourcing. This is a global scope, starting as an IC with an expectation that you will make a case for building a team. This role will work with our Econ team to build holistic and DSI-weighted FQ and CSQ indices, drive alignment among cross-functional stakeholder teams on identification and proper measurement of CX dimensions, and drive adoption of the indices as success metrics across the company. You will also work with AFN and MFN fulfillment and customer service teams (e.g., FBA, CSBA, EasyShip, etc.) – aligning each around the concept of the OP team as a resource and knowledge center that can help our partner teams to spot improvement opportunities, take joint goals, and ensure new investments are made with an eye toward maximizing CX improvements. Finally, you will explore opportunities to use the two indices to identify high-performing seller cohorts and qualify for incentives and rewards. The successful candidate has demonstrated strong business acumen and is technically sound, demonstrating leadership across multifunctional disciplines including software development, data engineers, economists, applied scientists, product managers, program managers, risk managers, BIEs, and BAs. Key job responsibilities• Work with partner teams to identify the most critical dimensions of the CX and work internally with our FQ and CSQ program managers to introduce a robust set of performance signals from the buyer’s perspective that measure Amazon’s FQ and CSQ on every order. • Influence discoverability by working with the POE Econ team and with our internal partner team to integrate those signals into Amazon's shopping algorithms. • Benchmark seller performance by working to establish seller cohorts based on seller attributes (e.g., tenure, location) and products sold (e.g., Heavy & Bulky), and creating a customizable seller-facing benchmarking tool, allowing sellers to compare the quality of their fulfillment (FQ) and customer service (CSQ) to their competition and to Amazon.• Surface performance improvement opportunities to sellers by working with POE Science to establish targeted/personalized coaching for sellers (e.g., through an AI assistant), and to match sellers with the right resources to ensure they can meet Amazon’s high bar for FQ and CSQ.• Introduce performance information to buyers as part of the shopping journey, allowing them to intuitively make high-confidence purchasing decisions based on seller- and offer-level insights. This includes working internally to introduce new performance stats on the Seller Profile Page, as well as working with partner teams to bring trust-building information into the shopping journey (e.g., through badging or other indicators of performance visible in search results and on the PDP).• Work with internal product and program teams to provide analysis and benchmarking so that these teams understand how their offerings compare with other options available to sellers for fulfilling and providing customer service (e.g., benchmarking CX for CSBA compared to Amazon CS and seller-provided CS), and influencing their priorities to address the most critical gaps/improvement opportunities based on our insights and benchmarking. • Establish CSQI and FQI as success metrics across Amazon. This includes establishing holistic DSI-weighted customer service quality and fulfillment quality indices and gaining alignment from partner teams to take joint improvement goals, ensuring that overall CSQ and FQ are improving across the company, regardless of individual program performance. • Develop and build a team to carry out the objectives of the role and expand the impact and scope of work, ensuring that the OP team is a valuable resource and knowledge center across all of Amazon, including both established and emerging stores. A day in the lifeYour day starts by checking in with your partners in India - working together to benchmark FQ and CSQ performance in Emerging Stores against performance in Established Stores, then a sync with POE Econ to understand the latest results of a DSI study, followed by a meeting with POE Science to work on establishing seller cohorts. From there, you meet with various Legal POCs to fill them in on the latest launch plans and ensure the work does not raise new legal/regulatory risk, sync with internal program managers and business analysts to forecast impact of seller improvement milestones. Then it's on to some heads-down time on a doc seeking alignment from partner teams to use our indices as success metrics, followed by a final meeting with your manager to check-in on progress towards goals and discuss resourcing needs before heading home and logging off for the day :) About the teamThe Order Performance team was started in 2021 and continues to grow and increase its scope. We are highly visible to Leadership and work in a problem space that is complex, dynamic, global, and high-impact. The team itself is brilliant, hard-working, resilient, fun, energetic, diverse, and prioritizes personal health and wellness above all else. This role is a senior position on the team, and we are looking to add a leader that embraces these values.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon strives to be the world’s most customer centric company. To support that, Retail Business services (RBS), Brand Experience (BX) organization creates, builds and leads innovation for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building self-help tools, recommendation, business impact, customer preferences, and trends leveraging customer feedback. We are seeking a Principal Program Manager to lead our BX initiative. This role will build and develop products and self-help tools for WW brands to help them improve CX and grow their business, owns the vision and long-term roadmap, and drive teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products/program/offerings, define goals, prioritize features according to customer value, prepare launch & identify GTM strategies for the portfolio. The Principal Program Manager is a bar-raising communicator, both verbal and written, and is a well-respected leader within the business. This role requires the ability to influence across stakeholder teams to drive alignment and requires a highly effective and established leader to navigate effectively and develop the team. This role requires clear articulation of complex problems and proposed solutions and requires high judgement to ensure the right leaders are involved in decisions and regularly informed on progress. This role aligns teams towards clear priorities and advocates for investment delivering large, complex business initiatives, with clear mechanisms that audit progress towards shared goals and regularly reports results to ensure long-term business success. This leader collaborates across VP-level organizations including, Return and re commerce, Amazon Catalog systems & Services, Amazon Customer Experience Teams, Amazon Selling Partner Services and Amazon Private brands to join forces on shared Business Priorities.Key job responsibilitiesAs a Principal Program manager, BX in the team, you will:- Identify opportunities to improve Brand Experience on Amazon and translate those opportunities into product Mentor and guide the product and program managers in our organization and hold us to a high standard of product/program, technical rigor and excellence.- Design and lead roadmaps for complex self-help tools to help Brands while creating long term value for our shoppers.- Work with our engineering partners and draw upon your experience to make right trade-offs, unblock them and build synergies between multiple tech and product teams. - Be responsible for communicating our innovations to the broader internal & external teams, community.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Selling Partner Financial Technology's (SPFT) vision is to enable every Selling Partner to thrive and grow into a global selling success through providing a financial experience with unparalleled trust that delights all Selling Partners regardless of how they interact with Amazon. We support WW Selling Partners (SP) and internal customers with an intuitive end-to-end financial management experience, reliable accounting and tax solutions, and financial technology services to accurately calculate, book, and bill Vendor Funding (VF). We support 2.7MM+ sellers across 65+ businesses and 125K Retail Vendors.As a Principal Program Manager, you will be responsible for defining and delivering important programs with broad cross-organizational, cross-business, and significant impact. Your work focuses on very large engineering programs that solve significantly complex and endemic problems. You will collaborate with technical teams and business owners to own the programs which deliver software solutions which enhance our processes and technology. Our ideal candidate has the insight ( and the analytic skills to develop these insights) and creativity to find innovative ways to act on these insights, the skills to translate those ideas into innovative design, and interpersonal and project management skills to harness the passion and energy of teams across the company to drive the designs into the world as products that will delight our customers.In this role, you will work closely with stakeholders, software engineers, and product teams to support the programs that deliver our most complex, high quality, scalable products deployed around the world. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance business needs versus technical constraints, and encourage risk taking behavior to maximize business benefit. Successful candidates will have also have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, and continuous process improvement.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

The Selling Partner Services (SPS) team operates the business, technology and seller services that make Amazon the best place on Earth for 3rd party sellers to start and grow a global business. Today, the vast majority of those sellers choose to do so trusting Fulfillment by Amazon (FBA) to fully manage their selection from the factory floor to the customer door, allowing sellers to leverage the power of Amazon’s global fulfillment network. Our mission in WW FBA is to enable the long-term success of our sellers by building best-in-class processes and tools that make FBA the simplest, most reliable and profitable channel for our sellers. Our store has enabled sellers of all sizes and origins to compete in an evolving global market, and today WW sellers serve tens of millions of items to customers globally. The success of WW FBA is synonymous with that of our sellers, and the WW FBA Returns team is on a mission to help ensure that success. The WW FBA Returns team leads WW strategies and initiatives focused on reducing FBA returns to protect the customer experience, helping sellers to reduce returns enable seller success by improving the quality of their listings and products selling globally at Amazon, and reducing our cost to serve. The team is seeking an experienced Principal Program Management leader to define the strategy and drive the execution of a roadmap for returns reduction for key areas of focus for FBA's vision including returns reduction for High ASP and Non-Sortable selection as well as developing strategies WW and Emerging Markets. The successful execution of this roadmap requires collaboration with teams across multiple organizations such as Retail Business Services (RBS), Category Teams, WW Returns and Recommerce, Customer Service, US 3P and FBA regional teams, and other business and SPS teams.This leader will be responsible for identifying high impact opportunities, generating actionable insights from customer derived sources and seller feedback, defining clear problem statements to address egregious and repetitive defects that result in customer returns, tracking impact of initiatives in return reduction, identifying risks and defining mitigation plans. If you are passionate about improving the customer shopping experience by reducing defects that result in returns and helping sellers be successful in improving the quality of their products and listings, this may be the role for you!Key job responsibilities* Define the WW strategy for FBA and drive initiatives to reduce returns focused on high impact cohorts and inform prioritization through both data and anecdotes on pain points from both customer and sellers* Set up mechanisms to track performance of customer returns metrics and goals, identify trends, measure the impact of initiatives, and define path to green or mitigation plans as needed* Partner with Product, Science, Economics, Category, Business and Finance teams to align on input goals and deliver scalable product solutions and policy changes to drive return reduction* Quantify the impact of return reduction initiatives into key output metrics* Define a WW roadmap in partnership with regions within FBA* Report performance via mechanisms across orgs including WW FBA, WW Returns and Recommerce, Customer Service and US 3P (MBR, OP1/OP2, 3YF, etc.), provide key program updates for leadership visibility and input* Own developing a pipeline of initiatives to feed into current year, next year OP plan, and 3YF.* Provides inputs into product/tech roadmaps in SPS, Retail, and other orgs to improve returns related functionality, insights and tools for sellers in Seller Central and CX features for customers to make better informed decisions and recommendations for policy updates.* Communicate effectively, both written and verbal, with audiences of all levels and geographies, including senior leadership* Utilize Amazon documents to communicate clear messages that foster productive discussions and facilitate alignment on key priorities and investmentsAbout the teamThe success of WW FBA is synonymous with that of our sellers, and the WW FBA Returns team is on a mission to help ensure that success. The WW FBA Returns team leads WW strategies and initiatives focused on reducing FBA returns to protect the customer experience, helping sellers to reduce returns enable seller success by improving the quality of their listings and products selling globally at Amazon, and reducing our cost to serve. BASIC QUALIFICATIONS- Bachelor's degree- 10+ years of program or project management experience- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

The Amazon Device and Services Design Group (DDG) creates revolutionary products used by millions of customers worldwide, including Fire TV, Fire Tablet, and the Alexa family of devices and endpoints. Our DDG Research team is a driving force behind informed product decisions, integrating mixed-methods research and analytics throughout the entire product development lifecycle. We're seeking an exceptional Principal Quantitative Researcher to transform complex data into actionable insights that shape the future of our products. This role sits at the intersection of statistical rigor and human-centered design, directly influencing product strategy and customer experience (CX).Key job responsibilities* Collaborate with product and design teams to identify the most important research questions to answer* Build, communicate, and maintain research roadmaps* Design and conduct quantitative research to inform and evaluate product and CX investments* Apply methods including surveys, A/B tests, statistical modeling, mixed-method studies, or other approaches (existing or invented) that you determine to be most effective* Synthesize multiple data sources into actionable insights* Triangulate survey insights with engagement metrics in partnership with business intelligence* Build mechanisms for regularly communicating insights leveraging strong writing and data visualization skills* Influence decision-makers at all levels to act on insights, driving customer delight and business objectivesAs a successful Quantitative Researcher, you: * Are driven to understand human behavior, motivations, and attitudes* Are motivated by seeing your insights improve customer experiences* Have strong and diverse statistical skills and actively seek to expand your toolkit* Thrive on complex, ambiguous problems and critically question assumptions* Enjoy building strong cross-functional relationships, seeing different perspectives as opportunities for better solutions* Excel at transforming complex data into compelling stories that drive product decisions* Persuasively advocate for your insights, earning trust beyond immediate stakeholders* Enjoy mentoring and learning from other researchersAbout the teamWhy join us? * Shape the future of Amazon's most innovative device and service experiences* Influence product decisions that impact millions of people* Work with world-class researchers, designers, and product teams* Leverage the support of a dedicated Research Operations team and the latest tools and technologies* Contribute to a strong culture of innovation and customer obsessionBASIC QUALIFICATIONS* PhD or MS in statistics, experimental or social psychology or a related discipline* 10+ yrs industry experience leading quantitative research * 2+ years leading research that informs digital product design* Expert-level knowledge of experimental and quasi-experimental methods* Demonstrated mastery of statistical modeling and hypothesis testing* Strong skill with R, Python, or similar languages* Proficiency with SQL and data visualization tools (e.g., Tableau)* Experience with survey sampling strategies and weighting techniques to ensure representative results* Exceptional written and verbal communication skills ...

Amazon Web Services (AWS) is seeking an experienced Real Estate Principal to lead the strategy, identification, acquisition, and development of properties for data centers that will power AWS’s expanding global cloud infrastructure. This individual will play a critical role in securing strategic sites that meet the technical, environmental, and financial needs of AWS while aligning with our long-term growth goals.The ideal candidate brings 15+ years of experience in real estate site selection, acquisition, and development, with 5+ years specifically focused on data center-related projects. This role requires deep expertise in navigating zoning regulations, utility partnerships, environmental constraints, and ownership structures to secure the most viable properties. The Principal will also have demonstrated success in complex negotiations, including purchase agreements, build-to-suit arrangements, and colocation deals.At AWS, the Real Estate Principal will collaborate with internal teams, including engineering, construction, legal, and finance, to ensure the seamless delivery of land for data center projects. This role offers the unique opportunity to shape AWS’s future by identifying high-value locations that meet the rigorous power, latency, and capacity requirements of the largest cloud infrastructure in the world. You will work at the intersection of real estate strategy, development, and business growth, helping AWS meet the ever-increasing demand for cloud services globally.In addition to managing a pipeline of strategic real estate transactions, the Principal will drive the continuous improvement of AWS’s land acquisition processes. This includes streamlining our site development process, overseeing entitlement work, and fostering relationships with developers, utility providers, and municipalities. The ideal candidate is a results-driven, strategic thinker with the ability to balance speed, quality, and cost in high-stakes real estate deals.Key job responsibilitiesSite Selection & Acquisition:-Identify, evaluate, and secure sites that meet AWS’s data center needs, considering key factors like geographical latency, access to power and water, and zoning regulations.-Lead the due diligence process, evaluating environmental conditions, ownership structures, and regulatory hurdles.-Collaborate with local governments, landowners, brokers, and developers to source strategic locations and assess potential risks.Real Estate Negotiations & Transactions:-Develop and execute complex real estate deals, including purchases, leases, build-to-suit agreements, and colocation contracts.-Negotiate favorable terms with developers, landlords, and municipalities to meet AWS’s operational and financial goals.-Manage deal flow across multiple regions, ensuring timely execution while balancing risk and scalability.Development Oversight:-Oversee entitlement, zoning, and permitting processes to ensure smooth site delivery.-Coordinate with engineering, design, and construction teams to align project requirements with site characteristics.-Ensure pre-construction work, such as grading, fencing, and offsite improvements, is completed to support timely development.Stakeholder Engagement:-Partner with internal teams across legal, finance, construction, and operations to align real estate strategies with AWS’s long-term growth objectives.-Build and maintain relationships with local municipalities, utility providers, and economic development agencies to support project success.-Provide regular updates to senior leadership on site acquisition progress, risks, and market trends.A day in the life**Why AWS** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.BASIC QUALIFICATIONS - Bachelor’s Degree in Business, Finance, Economics, Engineering, or related fields. - 15+ years of experience in real-estate development experience- 5+ years data center real estate experience - Real Estate Development or program management experience. ...

We are looking for a research scientist with expertise in applying causal inference, experimental design, or causal machine learning techniques to topics in labor, personnel, education, health, public, or behavioral science. We are particularly interested in candidates with experience applying these skills to strategic problems with significant business and/or social policy impact.Candidates will work with economists, scientists, and engineers to estimate and validate their models on large scale data, and will help business partners turn the results of their analysis into policies, programs, and actions that have a major impact on Amazon’s business and its workforce. We are looking for creative thinkers who can combine a strong scientific toolbox with a desire to learn from others, and who know how to execute and deliver on big ideas.You will conduct, direct, and coordinate all phases of research projects, including defining key research questions, developing models, designing and implementing appropriate data collection methods, executing analysis plans, and communicating results. You will earn trust from our business partners by collaborating with them to define key research questions, communicate scientific approaches and findings, listen to and incorporate their feedback, and deliver successful solutionsAbout the teamThe People eXperience and Technology Central Science Team (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. We are an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal.BASIC QUALIFICATIONS- PhD or equivalent Master's degree plus 10+ years of research experience in a quantitative field.- Experience investigating the feasibility of applying scientific principals and concepts to business problems and products.- 2+ years of research or work experience in the following skill(s): programming with a mathematical programming language such as R, MATLAB, or SAS or major programming language such as Python, Java, C++, C#, or C. ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.AWS Industry Products (IP) is a new AWS engineering organization chartered to build new AWS products by applying Amazon’s innovation mechanisms along with AWS digital technologies to transform the world, industry by industry. We dive deep with leaders and innovators to solve the problems which block their industries, enabling them to capitalize on new digital business models. Simply put, our goal is to use the skill and scale of AWS to make the benefits of a connected world achievable for all businesses. We are looking for Research Scientists who are passionate about transforming industries through AI. This is a unique opportunity to not only listen to industry customers but also to develop AI and generative AI expertise in multiple core industries. You will join a team of scientists, product managers and software engineers that builds AI solutions in automotive, manufacturing, healthcare, sustainability/clean energy, and supply chain/operations domains. Leveraging and advancing generative AI technology will be a big part of your charter as we seek to apply the latest advancements in generative AI to industry-specific problemsUsing your in-depth expertise in machine learning and generative AI, you will take the lead on tactical and strategic initiatives to deliver reusable science components and services that differentiate our industry products and solve customer problems. You will be the voice of scientific rigor, delivery, and innovation as you work with our segment teams on AI-driven product differentiators. You will conduct and advance research in AI and generative AI within and outside Amazon.Extensive knowledge of both state-of-the-art and emerging AI methods and technologies is expected. Hands-on knowledge of generative AI, foundation models and commitment to learn and grow in this field are expected. Basic qualificationsPhD, or Master's degree and 10+ years of quantitative field research experienceExperience investigating the feasibility of applying scientific principles and concepts to business problems and productsExperience analyzing both experimental and observational data setsPreferred qualificationsKnowledge of R, MATLAB, Python or similar scripting languageAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. BASIC QUALIFICATIONS- 10+ years of tech industry or equivalent experience- PhD in a quantitative discipline such as statistics, mathematics, economics, computer science, or any related quantitative field- Experience working effectively with science, data processing, and software engineering teams ...

At Amazon Advertising Sales Incentive Compensation team, we are seeking an experienced leader for overseeing Incentive Compensation analytics. The charter for our team is to Enable the growth of Amazon Ads through effective sales compensation design, governance and operations. The ideal candidate for the role will be an exceptionally strong analytical and detailed oriented thinker who excels in written and verbal communication, data analysis, modeling and process improvements. They will demonstrate teamwork, relationship building and the ability to influence at senior levels of the organization, while thriving in a fast-paced dynamic environment that has a considerable amount of ambiguity. They will have deep experience with variable compensation plans and associated analytics to drive data driven decisions. They must be able to juggle competing projects and work across multiple teams / stakeholders to solve complex problems.Key job responsibilities1. Compensation Design: Support conducting simulations to assess the impact of proposed compensation plan changes on sales behavior and financial performance. Review, design and recommend plan mechanics that encourage sales performance. Continuously monitor and adjust compensation plans based on market analysis, sales performance, and business needs.2. Plan Effectiveness: Define key performance indicators (KPIs) to measure the effectiveness of sales compensation plans and track progress against targets. Collect, clean, and analyze sales performance data to evaluate the effectiveness of existing compensation plans to support go-to-market (GTM) plan. 3. Quality and timely insights: Generate reporting and insights to present sales compensation performance to key stakeholders. Create clear and concise reports and dashboards. Identify trends and patterns in sales compensation data to proactively address potential issues and recommend improvements.4. Compensation cost controllership: Cost and administer in plan and above plan incentives (e.g., Quotas, SPIF, MBO). Support financial budgeting and forecasting processes across total portfolio. 5. Capability building: Build and mature the sales compensation analytics capability as the virtual leader for a team of analysts. Make data accessible and usable by leading the development of a compensation data mart to enable analysts to deep dive on performance and enable decision making. 6. Cross functional collaboration: Support internal functional areas across design, quota, policy and operations. Additionally, work closely with external stakeholders across sales leadership, finance, HR, and legal teams to align compensation strategies with overall business goals and ensure compliance with regulations. About the teamAmazon Advertising operates at the intersection of advertising and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon’s mobile and desktop websites, proprietary devices and DSP solutions. We are breaking fresh ground and pioneering a crucial platform for future Amazon growth. We are entrepreneurial and have a bias for action with a broad mandate to experiment and innovate. This role is an exciting opportunity to join one of the fastest growing divisions within Amazon.Sales Incentives team at Amazon Advertising is a critical driver of the sales employee experience and creates earning opportunity as a pay for performance program. All aspects related to sales incentives are managed centrally, including Incentive Design, Quota Governance, and Incentive Payout Operations. Sales employee attraction, motivation, and retention are balanced with achievement of revenue and growth goals for Amazon Advertising.The role reports to the Global Director of Ads Sales Compensation and will be part of the leadership team of the team.This role can be located in a major Ads Finance hub (New York, Seattle, Los Angeles, Arlington, or San Francisco).BASIC QUALIFICATIONS• 10+ years of finance or a related analytical field experience• Bachelor's degree in finance, accounting, business, or similar disciplines• Hands on experience with tools for data visualization, financial reporting and database Management Systems (such as Tableau, QuickSight, PowerBI, MicroStrategy, Cognos, OBIEE, Amazon Redshift, NoSQL and Python) ...

At Amazon, Principal Engineers are both visionary leaders and hands-on builders. As Amazon’s most senior individual contributors, Principal Engineers work on our hardest problems. While many companies this size take their foot-off the gas pedal, at Amazon, it’s still Day 1. This startup mentality, however, does not admit the luxury of a conservative approach. Principal Engineers venture beyond comfortable approaches to pioneer new spaces, and inspire others as to what’s possible.The Amazon Security organization is solving interesting problems across a wide range of businesses, from protecting AWS hardware to securing Kuiper satellites to end-point protection in Whole Foods around the world. Your vision could be instrumental in building brand new solutions that will touch the lives of billions of people, maybe even your own, if you are an Amazon customer!In this role, you are the lead architects for the biggest and most complex security projects. You will own and push the strategic security roadmap for your department and have a strong vision for where the organization should go. Principal Security Engineers ensure Amazon is leading the industry in building and providing the best in class security solutions, both to our customers, and protecting our organization, information, and data.Key job responsibilitiesPrincipal Security Engineer’s at Amazon have broad experience solving complex and highly exposed cyber security issues, as well as leading teams across security disciplines including penetration testing, security operations, encryption, or identity and access management. They need a deep understanding of the inner workings of the security department’s software and how these applications are effective against external threats, both for Amazon and our external customers. They are “the point of contact” for various external customers when it comes to information security matters. A Principal Security Engineer can answer questions like “how are our customers protected by adversary threats, and how do we continue to research and modernized our efforts against these potential coercions.” BASIC QUALIFICATIONS10 + years of experience in identifying security issues and risks, and developing mitigation plans ...

Amazon Advertising creates impactful, customer-focused advertising solutions and technologies. Our Ad Tech team builds the technology infrastructure and ad serving systems to manage billions of advertising queries every day. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds. Our data platform processes massive data sets to develop business intelligence and analytics that are critical for the efficiency and profitability of our advertising business.Key job responsibilitiesWe are seeking an experienced and seasoned ads Solutions Architect who can consult with new and existing publishers to improve their monetization.In this role, you will:* Be a key technical liaison for Amazon's Publisher customers* Partner closely with Publishers, monetization teams and internal product & engineering teams.* Troubleshoot and resolve technical challenges for our customers* Champion new product requirements and features for development* Identify short and long-term product opportunities and provide actionable recommendations to customersBASIC QUALIFICATIONS- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy touse. We are seeking an experienced and innovative AWS Solutions Architect to help customers design and implement AI-powered workflows for biomolecule design. In this role, you will partner with life sciences organizations to architect scalable, secure, and high-performance cloud solutions on AWS that accelerate drug discovery and development. You will leverage AWS’s suite of AI and machine learning services, along with industry-specific tools, to enable customers to build, deploy, and optimize workflows for the design, analysis, and validation of biomolecules, such as proteins, enzymes, and antibodies.As a key technical advisor, you will guide customers through the process of building cloud-native architectures that integrate AI/ML models with complex biological datasets. You will work closely with data scientists, computational biologists, and bioinformaticians to ensure the solutions meet both scientific and business objectives. Your role will also involve collaborating with internal AWS teams to refine and evolve best practices, ensuring the seamless adoption of AI-powered solutions in the field of biomolecule design.Key job responsibilities- Design and implement cloud architectures that provide state of the art AI-driven biomolecule design workflows and results.- Collaborate with life sciences customers to understand their specific challenges and tailor AWS solutions to their needs.- Integrate AWS services for life sciences, such as AWS HealthOmics and Amazon SageMaker, with bioinformatics and biomolecule design tools and models.- Provide technical guidance on security, scalability, and cost optimization for cloud solutions.- Work closely with cross-functional AWS teams to support customer success and drive the adoption of AI-powered workflows in the life sciences.- Stay current with industry trends in bioinformatics, computational biology, and AI, applying the latest innovations to customer projects.A day in the lifeYou will work closely with AWS customers and with AWS service teams to make AI driven drug design an everyday reality. You will spend time at customer sites, brainstorming and problem solving with their engineers. You will also work with AWS Service and Solutions teams on features, services, and products not yet released. Shaping their definition, and helping those teams build the best products for their customers. You'll have a high ownership, and high innovation role. You'll help customers and AWS teams find the right way to use the power of AWS to design better drugs.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications- 10+ years of experience solving Life Sciences problems with applied computing (e.g. bioinformatics, computational chemistry, ML modeling, structure prediction, effect prediction, etc.) ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.If you are an experienced professional with a passion for technology and hungry for driving change and impact at a Global scale you might be a fit for the Amazon Web Services (AWS) procurement team. Come armed with your knowledge for a position where you will own, build, and run technology sourcing and operations and engage with multiple business and engineering partners to drive plans and execution to satisfy the demanding needs of a high growth industry impacting markets worldwide. This is a great opportunity for someone who thrives on optimizing operations, driving results and who wants to be accountable for a significant impact.AWS Infrastructure Sourcing and Procurement team is looking for an experienced, Principal Technical Sourcing Manager to be part of the Networking team to lead strategic sourcing, technology road mapping, industry enabling and related project execution for components including Switch ASIC, other critical networking silicon and related platforms for our growing Infrastructure. A Principal Technical Sourcing Manager in the Networking Category is a thought leader responsible for developing Sourcing Strategies and clear action plans to drive the lowest total cost of ownership fueling the exponential growth across our Data Centers as we meet and exceed customer demand. In this role you will lead internal engagements across Supply Chain, Engineering and Business organizations while diving deep into the technologies and operations both from a product and Supply Chain perspective. You will analyze trends involving the industry players – vendors, customers, and technology to develop strategies to reduce cost, minimize risk, protect continuity of supply, and utilize emerging opportunities, allowing AWS to meet and exceed its goals.Key job responsibilitiesGeneral Work Activities· Create strategic sourcing plans for a business unit, department, or project to satisfy internal clients· Take action and advise business partners to reduce costs that are focused on supply base, creating greater efficiencies and economies of scale· Own the analysis of the spending patterns for savings opportunities through the category and become a subject matter expert for the verticals with which you are engaged· Ensure priorities are handled effectively by modifying plans and actions in your area of accountabilityFunction Specific Work Activities· Lead sourcing engagements and sourcing teams in opportunity identification and RFIs where appropriate· Develop negotiation strategies to deliver against business objectives and achieve sustainable relationships with suppliers· Analyze and determine opportunities to leverage and consolidate the supply base using system level tools and techniques· Evaluate supplier core competencies and competitive positioning using industry cost models· Review and approve a comprehensive list of suppliers for bid processes developed by analyzing the industry to understand trends and competitive positioning, ensuring system activation of the best possible supply base· Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions· Influence suppliers' manufacturing processes, technology decisions, and policies in ways that are mutually beneficial and sustainable for both organizations by leveraging the growth of Amazon's spend· Manage Supplier Relationships and establish yourself as a primary business contact for key suppliersTravel required, approximately 20%A day in the lifeYou will be working closely with several business partners to manage the Networking Silicon business on a day to day basis, but will be heavily focused on mid and long-term technology sourcing strategies. You will partner closely with a very capable hardware engineering teams to devise sourcing and technology development plans to launch next generation networking hardware based on the silicon platorms you source. This will include interactions with hardware development teams, network design and deployment engineering teams, finance, legal, and others. You will also manage working and executive level supplier relationships with multiple silicon suppliers. You will be heavily focused on roadmap planning and execution against a technology migration strategy. You will work with closely with peers from your immediate core category team (GSM and PLM) to drive and execute a well-rounded category strategy (GCM = You, GSM = Global Supply Manager, PLM = Product Lifecycle Manager). You will leverage your expertise to build supplier relationships and architect agreements to support AWS' growing network. You will make responsible sourcing decisions that consider customer security, time to market, technology benefit, quality and cost.About the teamThe Networking team is made up of global category managers (Procurement), supply chain managers (Supply Chain), product lifecycle managers (Lifecycle) and technical product/program managers (Automation/Tools) who manage the broad base of networking suppliers and internal amazon initiatives that help build the AWS cloud. We drive supply continuity, technology development and adoption, cost optimization, and internal supply chain systems development for networking categories (switches, optics, cables, DWDM, branded OEM, and strategic silicon). We are located throughout multiple regional hubs in the united states and work with suppliers and business partners globally. We are a mix of industry experts and those aspiring to grow our industry expertise. We all bring something valuable to the table from our unique backgrounds; we highlight and celebrate our diverse backgrounds and leverage them to our collective benefit as a team.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of developing, negotiating and executing business agreements experience- 6+ years of professional or military experience- Bachelor’s or advanced degree in Electrical, Mechanical Engineering, Business, Supply Chain, Quantitative, Technical or quantitative field- 6+ years of experience working with engineering teams to develop technology roadmaps and supporting sourcing strategies- 6+ years of experience working with executive business partners both internally and externally to drive alignment to strategies ...

Join our Global Specialty Recruiting (GSR) team, where we find the best minds in tech, science, and leadership for Amazon's most challenging roles. We're not your typical recruiting team. Instead, we focus on finding rare talent for complex positions - from engineering to scientific research and executive leadership.Our diverse team brings together skilled recruiters, talent researchers, and coordinators. We also have experts in program management, business analysis, and operations support. Together, we drive the systems, policies, and practices that help Amazon build world-class teams.Working closely with Amazon's senior leadership and key partners in HR, Legal, Finance, and Security, we shape the future of talent acquisition. If you enjoy solving complex problems and connecting exceptional people with career-defining opportunities, you'll thrive here.What sets our Global Specialty Recruiting team apart is our deep technical expertise and worldwide reach. Our recruiters are deeply connected within the software engineering community, particularly among Principal, Senior Principal, and Distinguished Engineers. We use advanced sourcing strategies and industry relationships to find exceptional technical leaders. Instead of simply matching requirements, we partner with hiring managers to understand their team dynamics and technical challenges, ensuring we find candidates who will drive innovation and success.As a Principal Recruiter, you'll lead recruitment for these senior technical roles. You'll work with recruiting tools and collaborate with talented teammates who share your drive for excellence. Your strategic insight will help shape how we attract and secure top engineering talent.If you're passionate about connecting with world-class engineers and technical leaders, and want to impact how Amazon builds its next generation of engineering leadership, this role offers unmatched opportunity. You'll be at the center of identifying and attracting the technical visionaries who shape Amazon's future.This role offers significant autonomy and the opportunity to directly impact Amazon's technological leadership through strategic talent acquisition. You'll work at the forefront of tech recruiting, shaping the future of one of the world's most innovative companies.Key job responsibilitiesCritical success factors for this role include: Lead strategic talent acquisition for Amazon's most senior engineering roles, driving significant impact on the company's technological advancement.Act as a trusted talent advisor to senior leadership, providing critical insights and guidance on high-level technical hiring decisions.Develop and execute innovative, multi-faceted recruiting strategies to engage the total addressable market of engineering talent in a competitive landscape.Cultivate and maintain extensive networks within the tech industry, leveraging these relationships to build a robust pipeline of top-tier candidates. Autonomously manage end-to-end recruiting processes for key positions, from initial outreach to offer negotiation and closing.Collaborate with research teams to identify emerging talent pools and pioneer new approaches to candidate engagement and assessment.Lead client update meetings with executives, clearly communicating progress and strategizing on complex hiring challenges.Conduct in-depth evaluations of senior candidates, including exploratory calls, interviews, and 360-degree reference checks.Drive continuous improvement in Amazon's technical recruiting practices by sharing insights, writing influential documents, and implementing innovative solutions.Demonstrate thought leadership by contributing to the company's knowledge base on industry trends, talent landscapes, and effective hiring strategies.Coach hiring managers and leaders to enhance their talent acquisition capabilities, particularly for senior and executive-level roles.Quickly adapt to and become proficient in new technological domains to effectively assess and attract specialized engineering talent.Tackle complex recruiting challenges with creativity and persistence, finding solutions when traditional methods fall short.Embody Amazon's leadership principles, particularly in being vocally self-critical and consistently raising the bar for hiring standards.Balance multiple high-priority searches simultaneously, demonstrating strong project management and stakeholder communication skills.BASIC QUALIFICATIONS - 10+ years of progressive corporate and/or search firm recruiting experience with a focus on science and/or engineering candidate generation in a complex and competitive market - 5+ years advising, influencing & hiring at the executive level ...

Do you want to design, build, and implement strategic talent systems to make Amazon the premier destination of Earth’s most talented people? Do you love technology and innovation and working with business teams who are building the future in Tech and paving the path in innovation? If you answered yes to these questions, we have the right role for you.As a key member of the World-Wide Amazon Stores (WWAS) Talent Management team within the People, Experience and Technology (PXT) organization, the Principal TM Tech Leader role provides an exciting opportunity to contribute your experience and passion for all things talent technology in a complex and global business. This individual will lead customer-centric strategic talent management initiatives, plans, and programs and will work closely with World Wide Amazon Stores Tech business teams and HR leaders.This role is dedicated to organizations within our Tech remit, and will report into the WWAS Tech Line Talent Management leader and be part of a broader team of talent management professionals who support the WWAS (World Wide Amazon Stores) businesses.This individual will be the co-pilot with business and PXT Leaders for all core people processes, including Org Planning and Org Design, Leadership Forecasting, Leadership Promotions, Performance Calibration, Succession Planning, and integration of Diversity Equity and Inclusion into the overall talent strategy. They will work with their team to define, build, refine, and implement progressive and industry-defining talent practices that support a subset of the WWAS Tech businesses.Key job responsibilitiesThe ideal candidate plays the role of strategist who masterfully uses data to tell to tell a compelling story, connect dots, and integrate into a practical talent strategy for Amazon’s WW Consumer business. The scope of responsibilities includes gaining and applying business acumen while conducting needs analysis, assessing macro trends, and translating data-driven analysis into an overarching talent strategy for the organization they support, all in partnership with business HR teams.The candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics. The candidate should also be detailed oriented with the demonstrated ability to execute talent programs and initiatives in partnership with HR and business stakeholders. The candidate should possess functional knowledge of core HR areas preferably with experience in Talent Management, Organization Development, or as an HR Business Partner. The candidate should be self-driven and possess the ability to work in an ambiguous and global environment with minimal guidance or supervision.Key job responsibilities- Develop and implement Talent Management plans and solutions in order to achieve strategic business initiatives. Ensure talent readiness by creating mechanisms such as: Success Profiles, Talent Assessment and Leadership Investment Planning based on the business needs.- Partner with business leaders and HR leaders to define and establish a long-term talent strategy that may include: identifying critical jobs, determining talent gaps, assessing internal as well as external availability, and developing long term plans to bridge the gaps.- Lead and run need-based Talent Management projects with clients across teams and globally: driving and conducting needs analysis, creating and executing against talent plans/roadmaps, and reporting and audit of existing programs. Look at cross-business themes and integrate into the over-arching talent management strategy for the business.- Create processes that enable identifying and surfacing top talent to business and HR leaders in deploying the right employee, to the right job at the right time.- Identify appropriate metrics to measure effectiveness of talent management initiatives.- Partner with the HR community, including specialty functions and teams, to design and implement programs with a global impact. Recognize and adapt global best practices as appropriate.- Create process improvement mechanisms including automation on some of the existing processes/ tools to ensure standardization and consistency as we scale.- Lead a team of passionate talent management professionals.A day in the lifeThe WWAS Tech TM Leader diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position WWAS Tech talent members to do the best work of their lives, while raising the bar on delivering for customers.About the teamWe are building a team ready to tackle a broad array of problems at the intersection of business and builder imperatives. We operate as complementary to a dedicated business owner, augmenting their team’s efforts and driving end-to-end transformation. We work collaboratively with other groups to drive business impact together.BASIC QUALIFICATIONS- Bachelor’s degree in Human Resources Management, Organizational Development, Industrial/Organizational Psychology.- Minimum of 7 years of HR experience in a fast-paced environment.- Minimum of 7 years managing high-performing teams. ...

At Amazon Pharmacy, innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. Since 2020, we have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Principal Technical Program Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As part of the team, you will own the workstreams critical to our continual adherence to compliance programs cross-functionally across Amazon Pharmacy.You should be an experienced TPM who has a sound understanding of security engineering, programming, and an ability to understand compliance processes, evaluate opportunities for improvement, and to be able to drive innovative campaigns across organizations and teams.#everydaybetterKey job responsibilitiesDefining, scoping, and managing the delivery of compliance focused projects and campaigns from ideation with excellent project management skillsDiving deep into the workstreams across compliance programs to develop broad domain and technical understanding of regulatory and customer expectations and requirements to drive process improvement initiativesEvaluating the efficacy of compliance program activities and leading improvements to enable delivery at scaleAnticipating bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints)Setting and embodying team culture and the quality bar, driving cross-team alignment by negotiating and resolving conflict smoothly with our without formal authorityDriving timely and transparent communication and reporting on progress on key deliverables, priorities, goals, and issues across the team and stakeholdersManaging emergent tasks against multiple shifting priorities, mitigating risks, and eliminating blockersLeading collaborations on cross-team engagements and advising on challenging business goalsBridge communication with both technical engineering and business teams to connect business requirements with development roadmaps, guiding strategy and negotiating designOperate a quality rhythm of the business, continuously coordinating and driving adoption of improvement efforts to manage regulatory expectationsBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon’s Personalization team is responsible for tailoring the experience of every customer on Amazon’s most prominent pages, billions of times a day. Utilizing state of the art machine learning techniques, we build highly scalable, real-time systems that determine the content customers see across the Amazon ecosystem.As a TPM, you will work with a team of engineers designing and implementing cutting edge page optimization systems, inventing ways to multiply the rate of innovation across the company on behalf of our customers. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs versus technical constraints. An ability to assimilate a large number of inputs from stakeholders, develop cohesive designs and functional specs, prioritize and deliver them in a successful and timely manner is expected. You will clearly communicate goals, requirements, roadmaps, and timelines to internal cross-functional and remote project teams. You are entrepreneurial, innovative, and thrive on solving tough problems. Maturity, sound business and technical judgement, negotiation skills, ability to influence, and leadership are essential to success in this role.You will have a unique opportunity with large scope and responsibility – you will directly impact and help manage features generating billions of dollars of revenue per year. You will collaborate with teams and leaders across the entire company, including the most strategic programs, and gain exposure to many aspects of the Amazon business. You will be a part of a fast paced, growing research and development team. If you want to help build the future of personalized merchandising on Earth’s biggest online retailer, we would love to talk to you!About the teamAmazon’s Personalization organization is a group that leverages Amazon’s expertise in machine learning, big data, and distributed systems to deliver the best shopping experiences for our customers. We work full stack, from foundational backend systems to future-forward user interfaces. Our team’s culture is centered on rigorous experimentation and data-driven decision-making. We care deeply about our customers, as well as the well-being and growth of our team members. Amazon’s internal surveys regularly recognize us as one of the best engineering organizations to work for in the company, with visible high-impact work, low operational load, respectful work-life balance, and continual opportunity to learn and grow.BASIC QUALIFICATIONS- 10+ years of engineering experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience in hands-on work managing complex technology projects ...

Want to join a team that protects and improves the buyer experience of millions Amazon customers and builds earth's most customer-centric sellers daily - using innovative technology including machine learning, data mining and big data analytics, cloud computing services, and highly available/scalable distributed systems that support hundreds of millions of transactions across the globe?We have an exciting opportunity with the Regulatory Intelligence, Safety, and Compliance (RISC) engineering team, to architect and build engineering systems to quickly and accurately identify and mitigate product compliance/safety issues, and potential risks to the customer experience.We are looking for a highly motivated, top notch Principal Tech Program Manager with both business and technical acumen to drive this exciting initiative: helping to shape our roadmap, defining the platform that allows many teams to innovate quickly, and integrating these efforts into a coherent product. Our ideal candidate has great insight into our customers (and the analytic skills to develop these insights), the vision and creativity to find innovative ways to act on these insights, the technical chops to translate those ideas into innovative design, and interpersonal and project management skills to harness the passion and energy of teams across the company to turn their designs into products that will delight our customers.In this role, the Principal Tech Program Manager will work closely with senior leaders, stakeholders, software engineers, Machine Learning scientists, and product teams across Amazon to deeply understand the buyer, seller, and vendor experiences, and drive large cross-org innovations results.If you’d like to make a real-world difference by working hard, having fun, and making history, this is the team for you!About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 7+ years of technical program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Billing is responsible for the largest cloud billing platform, processing quadrillions of usage data into millions of invoices that amount to billions of dollars globally every month. As customers around the world move to the cloud, we need ambitious seasoned product managers who want to help define and build the future of cloud billing so we accelerate cloud adoption as the leader in cloud computing. The new AWS Billing Core Product team is looking for a Principal Product Manager to be founding members who will play a pivotal role in defining and driving the overall multi-year product vision and strategy for AWS Billing, and own a variety of fundamental billing concepts (e.g. pricing, service-type billing, billing consistency). A successful candidate (1) thrives in ambiguity, (2) relentlessly dives deep to solve known hairy problems, and (3) is a self-starter who can apply first principles thinking to uncover opportunities to simplify complex products for our customers. Given the breadth of AWS Billing, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You will have the opportunity to impact millions of diverse global customers ranging from startups to well-known Fortune 100 enterpriseswith unique varying needs, hundreds of AWS services (such as Amazon EC2, Amazon S3, and Amazon DynamoDB), and thousands of external Channel Partners. Come innovate with us!Key job responsibilities* You have broad understanding of systems and software engineering concepts, and apply this technical knowledge to invent, evolve, improve, and simplify. * You define the strategic vision and the long-term roadmap to achieve it, ensuring you are working backwards from customers and utilizing data analysis to guide you. * You lead internal technical conversations by outlining the technical design, being the owner of trade-offs between technical cost and business value. * You understand and can represent the reasons behind the architecture decisions of product or feature, and consistently bring strong, data-driven business and technical judgement to decisions. * You partner effectively with other leaders involved in the design, development, and delivery of software systems and features. * You influence adjacent teams’ roadmaps, and collaborate with them regarding approach and prioritization. * You create success measurements linked to desired customer outcomes, set goal targets for these measurements, and are responsible for defect identification communication and reporting.About the teamThe new AWS Billing Core Product team aims to accelerate our customers and AWS growth by: (1) spearheading continuous multi-year billing product strategy definition across AWS billing organization, (2) owning innovation of billing-wide concepts (e.g. pricing, service-type billing, billing ease of use and consistency). Be a founding team member to shape the culture of this new organization and the future of cloud billing.BASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)- Experience owning/driving roadmap strategy, definition, and trade-offs for a portfolio of products- Bachelor's degree in Computer Science, Engineering, Mathematics, Economics, Business or a related discipline ...

Amazon Photos is looking for a Principal Technical Program Manager (TPM) to lead our Trust and Safety programs.Amazon Photos helps consumers preserve and re-live their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, Fire Tablet & Fire TV. The service is also integrated into Alexa devices such as Echo Show and Echo Spot. Amazon Photos is the latest digital offering to consumers released on the heels of the Amazon Music and Amazon Video offerings. We have ambitious goals to scale growth and adoption of the service around the world and delight our customers with a great product.WHO YOU ARE:You love inventing on behalf of customers and collaborating with creators of many disciplines to deliver the architectures and security systems which enable a trustworthy, high quality customer experience to be delivered to millions of people. You are looking for a place to apply your technical and program management expertise, filling a critical role alongside mission-driven engineering, science, QA, product, marketing and UX teams. You know how to improve the quality and speed of delivery by gathering high quality requirements, driving toward the right architectural outcomes, and by identifying, tracking and communicating the path to delivery within and across the organization. Always looking for ways for us to improve, you identify and create mechanisms which will help us raise the bar on the next release.YOUR SKILLS:As a Principal TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs against technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.Key job responsibilities- Work with our engineering teams, leadership, legal, and security and privacy experts within Amazon to ensure we maintain and raise the bar regarding the Trust and Safety of Amazon Photos applications, services, and customer content. - Collaborate with audit teams to identify gaps and opportunities and to align with engineering teams on the right course of action to architect, plan and implement improvements and new programs which you will help identify. - Closely work with Product Management, UX and our organization’s senior leadership to make sure we are building the best customer experience using the best-in-class Trust and Safety measures. - In becoming the organization’s expert in this important area, you will lead the Think Big process, making sure we are looking around corners and planning to make the right investments.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...