Seattle

At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and globalize new businesses and customer offerings. As a result, Amazon continues to grow and evolve across many different business lines. In supporting this growth and evolution, Amazon Finance Operations (FinOps) goal is to deliver seamless procure-to-pay, order-to-cash and payroll processes that enable geographic and market expansion across all Amazon’s businesses, from Retail, Digital and Advertising through to AWS and Logistics, while ensuring regulatory and legal compliance. As part of this growth we now seek a Customer Obsessed, Results Driven Program Manager to join our expanding FinOps Program Management Office (PMO) in the North America region. Revolutionize Amazon's Global Businesses as a Program Management Solution Enabler. This is no ordinary Program Management role. At Amazon, you will have the unparalleled opportunity to drive complex, high-impact programs that touch every aspect of our diverse, fast-paced global operations. As a Program Manager, you will lead cross-functional teams to deliver large-scale business transformations from initiation to successful, high-quality, on-time launch. Leveraging your PMO Excellence proven ability to quickly grasp intricate challenges, you will devise innovative solutions that optimize people, processes, policies, and technology. You will apply your superior communication skills to persuasively champion your ideas and align stakeholders at all levels in our supportive, growth-minded culture. Are you ready to redefine what's possible in Program Management? Apply now and join the Amazon team driving the future of global technology and innovation. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly. Key job responsibilities• Delivering complex, large scale programs and projects from initiation through delivery by leading cross-functional, geographically diverse project teams. • Understanding the business requirements and then ensuring these can be implemented from a people, process, policy and technology perspective by working with Amazon’s technical teams to effectively design, develop, test and launch scalable solutions that address customer needs while meeting our high controllership standards. • Ensuring consistent and efficient execution of projects, adhering to Amazon’s governance and project methodology frameworks, to deliver optimal, high-quality, scalable solutions. This includes effective communication of project progression to stakeholders across all levels of the organization. • Identifying and mitigating potential risks and obstacles by collaborating closely with business partners, key PMO Excellence stakeholders and team members. Ensuring Plan B’s are always in place. • Continually strengthening FinOps effectiveness with a relentless focus on identifying and delivering continuous improvement opportunities. Who are we looking for?We require someone who can apply structured and analytical thinking to solve problems, while motivating their project teams, through superior influencing and inter-personal skills, to resolve conflicts, drive cross-functional decision making and deliver results. About the teamThe successful candidate will bring a demonstrated ability to deliver large scale, complex business program implementations in fast-paced, deadline driven and virtual environments, ideally involving systems development and integration. Additionally, they will have a proven ability to learn quickly, distill complex scenarios into easily understandable synopses and communicate persuasively, in both written and oral form. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Seattle, WA or Arlington, VA to envision, build and deliver a global food and beverage program that enables Amazonians to thrive throughout their workday.GREF’s Food and Beverage program delivers a holistic offering of exceptional and inspired offerings through a variety of healthy, culturally inclusive, and customizable food and beverage options in spaces that inspire connection and rejuvenation. The program establishes partnerships with foodservice vendors and community partners to bring inclusive experiences into Amazon corporate buildings. The program uses data and insights to right-size offerings and meet Amazonians' evolving needs and wants while remaining frugal. The program leverages technology to enable a customer-centric experience from ordering to receiving nourishment, and continuously innovates to adapt to changing preferences and industry landscapes. The program will build sustainability into the fabric of food service operational design to achieve zero waste to landfill by 2030 and meet the Climate Pledge for Net Zero Carbon by 2040.The successful candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 10% of the time. A Day in the LifeYou collaborate with Global Design to integrate food service delivery concepts into workplace design for Day 1 projects and retrofits, guiding Regional Portfolio Management (RPM) teams through the food service development and launch process. You use operational and customer insights plus industry benchmarks to develop future Nourishment program strategy and operate as a true partner, fostering highly integrated relationships with internal and external stakeholders. You are comfortable operating at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. Key job responsibilities•Lead strategic development of the Global Nourishment program including but not limited to: (1) identify and oversee program deliverables; (2) align the program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap. •Identify, implement and report on continuous improvement initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment. •Work cross-functionally with global and regional peers to ensure a consistent employee experience, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.•Ensure effective and proactive stakeholder engagement and communications through timely visibility to program developments, using customer feedback and experiences.•Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success. •Partner with stakeholders to deploy program pilots that allow for swift and frugal program changes in response to customer needs.•Drive consistency and quality through robust, scalable and detailed guidelines and playbooks. •Routinely connect to external industry and professional communities, assessing new industry standards, best practices, current/future technology, and innovations are adopted into the program. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's Degree or equivalent work experience- 5+ years of food or hospitality experience ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR’s work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop strong relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR’s work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop strong relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Selling Partner Support (SP-Support) organization within Amazon delivers world-class support to our global Selling Partners and is seeking a passionate Program Manager for the Global Process Management (GPM) team. The Global Process Owners (GPO) oversee cross-functional responsibilities, driving innovation, defect elimination, and change management, all with a strong focus on enhancing the Selling Partner experience through collaborative cross-team partnerships.The GPM team is looking for a customer-obsessed and innovative Program Manager to support the China Amazon Global Selling (AGS) initiative. This role will focus on addressing key gaps in the selling partner experience identified for AGS, working closely with global partner teams to drive the adoption of insights, ensuring solutions are integrated with the AGS perspective, and coordinating impactful improvements to enhance processes and efficiency.Key job responsibilities:- Conduct deep dives into defects and issues, identifying root causes and driving solutions to eliminate them.- Integrate insights and learning into product, process, and system initiatives to build stronger Selling Partner experience capabilities.- Collaborate dynamically with business and product teams to influence and implement effective solutions.- Act as a visible and vocal role model, championing Selling Partner needs and leveraging data and technology to achieve goals.Required Qualifications:- Strong project management, data analysis, and problem-solving abilities, with a focus on identifying and addressing customer insights.- Excellent communication and interpersonal skills, capable of tracking risk, status, deliver regular reports to senior leadership.- Proven ability to initiate and propose cross-functional projects, integrate insights, and lead implementation with cross-functional teams to achieve business objectives.- Proficiency in both spoken and written English and Mandarin. As a key representative of GPM-CN AGS in the NA and EMEA regions, the role involves regular status and risk reporting to senior management, while building strong, collaborative relationships with WW GPOs and business partners to represent China AGS on a global scale.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Advanced knowledge of Excel and SQL. ...

The Global Vendor Management (GVM) Program works with HQ senior leadership from a highly selective group of global Amazon vendors, to support the growth of our mutual business and total relationship success across worldwide Amazon. We are a global strategic business development team, seeking a customer-obsessed individual with excellent business judgement, to build collaborative relationships with vendor executives and Amazon teams across all Amazon countries focusing on Sustainability.As a Program Manager, Global Sustainability, you will own the Sustainability vendor engagement strategy, working alongside Sustainability experts to influence product roadmaps and innovation across external and internal teams, driving Sustainable initiatives with Amazon’s largest vendors, and ensuring processes and ongoing mechanisms are scalable to deliver a best-in-class Sustainable experience for customers around the world. A successful candidate in this role is a storyteller, one with a passion for sustainability and a knack for taking complex concepts and turning them into easily understood campaigns.Key job responsibilities- Develop and implement Sustainability initiatives and goals for vendors worldwide. - Work with senior leadership at our largest vendors to build and drive Sustainable initiatives (such as sustainable shopping and sustainable product development).- Lead the vendor facing education of Amazon’s Sustainability work.- Develop, build and maintain positive relationships with internal program teams.- Collaborate closely with Amazon’s International Expansions and Global Vendor Management teams.- Create operational metrics, track and manage delivery timelines, and communicate program status to internal stakeholders.- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.- Engage cross-functionally to execute test and learn plans to drive engagement and support key business initiatives in a scalable way.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Program Manager to support the Prime Video Trust & Safety team and lead strategic programs for Maturity Ratings, Content Descriptors and Classification programs. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.This role will focus on implementing strategic programs for Maturity Ratings. This role will require a Program Manager who is a problem solver and invents relentlessly on behalf of our customers. In addition to continuously driving and improving the execution of this core mission, the Program Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, marketing, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results. You’ll do research, support escalation management, design audits, and draft thoughtful problem solving mechanisms. You will present proposals to stakeholders and leadership.Key job responsibilities- Risk Assessment: Conduct thorough risk assessments to determine the likelihood and potential impact of identified risks. Utilize quantitative and qualitative analysis techniques to evaluate risks and prioritize them based on their significance.- Risk Mitigation: Develop and implement risk mitigation strategies and action plans to reduce the likelihood and impact of identified risks. Collaborate with relevant stakeholders to ensure that mitigation measures are effective and aligned with organizational goals.- Risk Monitoring: Establish monitoring mechanisms to track the effectiveness of risk mitigation activities and identify emerging risks. Regularly review and update risk registers to reflect changes in the risk landscape.- Compliance: Stay informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.- Reporting: Prepare regular reports on the risk profile, including key risk indicators, risk trends, and mitigation progress. Present findings to senior management as needed.- Training and Awareness: Develop and deliver training programs to increase awareness of risk management principles and practices across the team. Provide guidance and support to employees in identifying and managing risks within their areas of responsibility.- Continuous Improvement: Continuously assess and enhance the Trust and Safety risk management framework and processes for Ads to adapt to evolving business needs and industry best practices. Seek feedback from stakeholders and incorporate lessons learned from past experiences.BASIC QUALIFICATIONS- 5+ years of experience managing programs/operations and using data and metrics to design strategies, identify and implement improvements- 2+ years of experience in managing risk assessments- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or 5+ years of equivalent professional experience ...

We are seeking a music aficionado Program Manager for our metadata digital supply chain to help build a scalable QA model to support our growing customer and catalog needs. A key part of this role would be scaling and automation of key metadata attributes helping define how we evaluate, measure, and improve our metadata quality (i.e. Browse, Alexa intents, Autoplay, Playlists, Stations, Augmented Shuffle, Lyrics, X-Ray, Tagging, etc). This role would be the subject matter expert in various metadata attributes and would also be responsible for operational planning, where the individual will dive deep into process and ops requirements across Amazon Music teams on a monthly, quarterly and yearly basis. The Program Manager will then work with various operations teams to work on delivering against the operational forecast.Key job responsibilities• Establish goals, plans and related metrics, track progress, create SOPs, and operate through obstacles to achieve metadata program objectives.• Identify and report on critical metrics to illustrate success against goals and team activities. Report progress to management on weekly/monthly basis.• Act as a subject matter expert across various catalog metadata attributes (ie: Tags, Genres, Artist data points, etc.)• Identify and analyze data to isolate issues, develop solutions, and prioritize opportunities for scaling and automation to eliminate excess process.• Work cross functionally with the product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.• Act as a thought leader in defining success criteria and understand business needs of partner teams in an ever-changing business environment.• Prepare roadmaps, and program updates to senior management for the organization.• Make recommendations that balance short team needs against the long-term business benefit.About the teamThe Digital Music Catalog and Selection Excellence (CASE) team is responsible for generating content for Amazon’s various digital music services. Our goal is to build metadata, technologies and processes that create distinctive products for our customers. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.If you are a music expert and want to be a part of the Digital Music revolution – this is the place to start!Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience with Excel- Bachelor’s degree is required.- Experience implementing repeatable processes and driving automation or standardization.- Experience using data and metrics to drive improvements.- Experience defining and executing against program requirements.- 3+ years experience working cross functionally with tech and non-tech teams in a technical, e-commerce, or media-related environment. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The AWS Infrastructure New Regions Planning Team is searching for a Program Manager to lead and support the global Data Center planning processes for new AWS regions. You will work across the entire AWS Organization to align on both short- and long-range demand plans for data center capacity and the infrastructure response through the acquisition of space and power. You will participate in the forecasting process which establishes capacity plans and work across AWS to manage strategic execution, including supporting the acquisition of long lead infrastructure for new regions. You will conduct modeling and scenario analysis and make data-driven recommendations that inform capacity and capital expenditure decisions. You will partner with key stakeholders to bridge changes in demand, address short- and long-term capacity constraints, and write supporting documentation for capital expenditures. You will drive accountability across the Infrastructure organization and develop mechanisms to monitor and escalate against the health of the infrastructure business to executive leadership. Finally, you will lead improvement initiatives to optimize infrastructure footprint required to support New Region launches.This is a high impact role offering an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS. If you enjoy being at the forefront of industry growth and development, operating in a highly ambiguous, rapidly growing environment and driving long range business strategy, this is the role for you. Key job responsibilities- Execute demand planning processes resulting in strategic alignment across multiple stakeholders to develop infrastructure capacity plans for the acquisition of data center space and power- Program manage activities required to plan and launch new data center infrastructure- Dive deep into planning models to identify risks and opportunities, work cross functionally to resolve inconsistencies- Conduct scenario and root-cause analysis to make data-driven recommendations which inform data center capacity acquisition decisions- Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management- Identify opportunities to invent and simplify processes, identify business risks and implement resolutions and scalable mechanisms- Communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives.- Monitor, analyze, and drive alignment on modeling assumptions for new region demand planningA day in the lifeThe New Region Planning team is responsible for planning data center capacity across inflight, recently launched and regions under evaluation. The capacity plans we generate drive data center build schedules, trigger acquisition of long-term real-estate, power, and colo contract investments, and help make go/no-go decisions on AWS’ market entry in new geographies. About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Amazon Fresh Amazon Fresh Grocery team is looking for an experienced Program Manager to lead quality operations for our pricing strategy.In this role, you will maintain a high bar for our pricing quality to surprise and delight our customers across both instore and online channels. You will work cross-functionally with Category Managers, Marketing, Program Managers, and Support teams to deliver best-in-class value across the grocery space.Key job responsibilities-Lead proactive quality audits to deliver an excellent customer experience-Build roadmaps and uncover opportunities to improve pricing quality and effectiveness-Execute manual corrective actions and design automated mechanisms to prevent pricing errors-Contribute to director level pricing reviews to report on the quality of our plans-Consult with strategy teams to ensure all initiatives meet a high bar for quality-Partner with BI & Product teams to inform on tool or data improvements neededBASIC QUALIFICATIONS- 3+ years of with Excel experience- Bachelor's degree, or 3+ years of professional or military experience- 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Key job responsibilitiesWe are looking for a Program Manager, Business Operations, to drive program management in our Global Supply Chain & Operations organization, supporting executives in the Prime Air division. This role will drive leaders and cross-functional teams across a large manufacturing, supply chain, and operations organization to deliver on our program milestones, develop and drive our business cadence, own people strategy and employee engagement, and work across the Prime Air leadership team. This role requires excellent leadership skills to build trust and drive alignment across all levels of the organization.**This role is based in Seattle, WA; 5 days per week in office**Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our automated tools as well as through Artificial Intelligence (AI). You will own and execute a complex projects and programs that spans across the globe and multiple organizations within Amazon. You will be a thought leader and innovator within the organization. The successful candidate has a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Key job responsibilities- Be a singular owner of the program, managing all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program’s strategy and roadmap.- Define business and systems requirements working with internal and external customers.- Define and execute the project plan from design to release, securing resources, and managing implementation. - Clearly communicate goals, roles, responsibilities, and desired outcomes. - Work collaboratively with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.- Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.- Manage multiple internal and external, cross functional and remote stakeholders. - Develop change processes associated with program rollout and ongoing support.- Track delivery against program objectives and implement proposals to improve program services and efficiencies.- Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.- Ideate and drive strategic change across the broader CET team.A day in the lifeAs a Program Manager in our Customer Engagement Technology team, your day is a dynamic blend of strategic oversight and collaborative problem-solving. You begin by reviewing updates from science and engineering teams, ensuring projects align with broader objectives. Throughout the day, you navigate a series of meetings with senior leaders across Amazon, leveraging your influence to guide cross-functional teams and prioritize projects that support our shared goals.Communication is at the core of your role. You craft stakeholder updates, prepare for roadmap reviews, and contribute to business presentations, distilling complex information into actionable insights. Between meetings, you tackle strategic planning, brainstorming innovative approaches to customer engagement and refining organizational goals. Your adaptability is constantly tested as you switch between tasks, solving unexpected challenges in our fast-paced environment.Collaboration is key as you work with engineering, science, and product teams, fostering innovation and making data-driven decisions. At day's end, you reflect on your impact, knowing you're at the forefront of implementing innovative technologies that enhance Amazon's customer experiences globally.This challenging yet rewarding role is supported by Amazon's comprehensive benefits package. We value diversity and encourage all passionate individuals to apply, even if they don't meet every qualification. Join us in shaping the future of customer engagement technology!About the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads— leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.As a Training Program Manager within the Services Operations team, you are the primary lead supporting onboarding and training of Ad Operations and Creative and Campaign Manager employees. This role owns ensuring new hires become proficient with foundational learning to achieve operational success, existing team members are provided with ongoing development and all employees are provided training for new tools, products and SOPs when required. The role is a specialist in understanding training needs to support employee development and ensure organizational goals are met. Key job responsibilitiesThe Training Program Manager role requires gathering a strong understanding of the often times complex advertising campaign delivery process including creative management, policies, tool/product knowledge, campaign setup and ad trafficking. They understand how to prioritize, organize and deliver relevant training to the right team members at the right time and have experience with training in advertising and/or marketing fields. As a Training Program Manager, you will:• Empower Creative & Campaign Manager (CCM) and Ad Operations new hires to achieve operational success through effective onboarding and training. • Liaise with Ad Services stakeholders to identify training needs and create a strategic, multi-year training plan for Ad Services. • Create training schedules, develop and refine training materials, manage stakeholder communications, and ensure training alignment with organizational goals• Identify customer and advertiser risks, removing roadblocks and provide training to support.About the teamThe Services Operations team enables and scales advertiser success on and off Amazon through internal operations, streamlined campaign workflows, proactive prevention of defective ads, flawless high-traffic event management and services team training to ensure a positive end-customer experience. We partner with Sales, Product, Engineering, Campaign & Creative Management, Ad Operations and Design teams.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience managing or working within cross-functional marketing and creative teams ...

Do you have a passion for business systems analysis? Do you possess strong information engineering and software programming skills? Are you excited by the opportunity to deliver IT solutions to business users across Amazon?If this describes you, consider joining us. Amazon is looking for a Programmer Analyst to join one of our many lines of business. You will have the opportunity to work alongside the industry's brightest engineers who innovate every day on behalf of our customers. You will have the opportunity to impact the evolution of Amazon technology as well as lead mission-critical projects early in your career.NOTE: By applying to this position, your application will be considered for all Programmer Analyst roles at all locations we hire for in the United States including but not limited to: Greater Seattle Area (Seattle, Bellevue, Redmond), Greater Bay Area (San Francisco, Sunnyvale, Santa Clara), Greater DMV (DC, MD, VA), Austin (TX), New York City (NY), Minneapolis (MN). Key job responsibilitiesAs a Programmer Analyst, you will/may:• Design, develop, troubleshoot, debug, and support internal end-use tools/applications (e.g., CRM systems, financial systems, BI applications).• Enhance existing data models and code in ways that extend the functionality of applications, improve business processes, and help end users do their jobs better. • Proactively work to understand functional business requirements and end-user frustrations for applications supported.• Work as a liaison between business and technical stakeholders to analyze and validate requirements for changes to information systems. • Employ modelling and flowcharting techniques to propose IT solutions.• Develop pragmatic solutions without overengineering.A day in the lifeWe’re on the lookout for the curious, those who think big and want to define the world of tomorrow.At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth.How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.BASIC QUALIFICATIONS• Currently working towards a Bachelor’s or Master’s Degree in Information Management, Informatics, Information Technology, Computer Science, Computer Engineering, or other equivalent discipline with an expected conferral date between September 2024 – September 2025 and/or completed your degree no more than 24 months ago. • Proficient in at least one object-oriented programming language (e.g., C#, C++, Python).• Ability to write clean code for basic data structures and algorithms.• Basic object-oriented design skills.• Ability to read and understand complex code.• Ability to solve problems at their root. ...

Are you a programmer who loves to write? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Health AI, Amazon SageMaker, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Are you a technical writer who is passionate about the Internet of Things (IoT) and IoT devices? Do you want to work with an AWS service that builds solutions involving Internet-connected devices, embedded micro-controllers, smart appliances, and the AWS Cloud? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support AWS IoT services. Code: 10027, 10028, 10030Key job responsibilities• Author and deliver high-quality conceptual, procedural, and API documentation• Develop, negotiate, and drive documentation plans in alignment with product strategy• Gather and analyze customer engagement data to improve content performance• Work with other writers to improve how we write• Identify and drive opportunities to improve process efficiencyA day in the lifeAn AWS IoT programmer writer works on a team with other writers, and contributes to the priorities of the AWS IoT service. You’ll focus heavily on the doc lifecycle, creating documentation content plans, writing documentation, working within AWS services to gain domain expertise, and addressing customer feedback. In addition, you will spend time working with designers and product managers on early product and feature designs to improve the customer experience. About the teamThe Amazon Web Services (AWS) Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. We innovate, research, learn, and experiment on behalf of our customers. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn how AWS services function, and influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. We celebrate and support the career progression of our team members. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. This is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureIt’s our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe continuously raise our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. The AWS Utility Computing (UC) team provides product innovations. We provide foundational services, such as Amazon Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), and release new product innovations. Our documentation sets AWS services and features apart in the industry. The UC organization develops and manages Compute, Database, Storage, the Internet of Things (IoT), Platform, and Productivity Application documentation in AWS. BASIC QUALIFICATIONS• Degree or certification in a relevant technical field or equivalent experience• A minimum of 3 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals• Experience using content publishing tools to write, format, manage, and publish technical content on the web• Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

As a Public Relations Specialist for Amazon Ads you will provide counsel and partner with business teams to craft and execute programs that support our ad tech services, including the Amazon DSP, Amazon Marketing Cloud, and Amazon Publisher Services. This includes (but is not limited to) developing and executing both proactive story-telling and announcement-driven earned/owned proactive communications strategies, tactics; ongoing media relations; event support and amplification; collaborating with stakeholders across the Amazon Ads product and marketing teams, as well as Amazon’s global PR team; and working with our international teams to help extend and localize programs for their regions where relevant.The successful candidate is customer-obsessed and has high-judgment, as well as excellent communications, media relations, and project management skills. The candidate should have experience and strong desire to work on infrastructure technology news, and be accustomed to working with high standards under tight deadlines.Key job responsibilities• Spearhead earned and owned proactive communications strategies for our AdTech services• Develop and lead PR activations supporting owned and industry events (e.g., unBoxed, Cannes, APS Summit)• Secure and manage speaking opportunities and relevant amplifications• Provide business teams with ongoing strategic counsel and support• Build and maintain strong media relationships• Keep current on industry trends, issues, and news• Support complex, fast-moving and unexpected communications challengesBASIC QUALIFICATIONS- 5+ years of recent professional communications or public relations experience- Bachelor's degree in communications, public relations, or a related field- Experience with B2B technology ...

Do you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle?Sports represent the next major growth vertical for Prime Video. We're acquiring the biggest and best events (e.g. NFL, NBA) for our customers and investing in our people to reinvent the future of sports!If this sounds like the something you'd like to help build apply here and let's chat!Who we are:Our team is responsible for building the Prime Video Sports experiences across all clients that Prime Video supports (living room devices, mobile, web). We are coders and crafts people who care as much about how things look and feel as to the way they function and perform. We seek diverse perspectives and create accessible experiences for all people to enjoy. We strive to move fast for customers but prioritize long term decisions that will scale as we grow.Our team focuses on customer-facing, high-visibility, high-impact projects to improve the customer experience for live events. PV Live Events provides the opportunity to design and build new full stack features end-to-end. Our technology focuses on real time event based native AWS services and emerging front end platforms including 3PLR, Mobile, PVDE and Web.At Prime Video, we mirror our customers. We believe in building teams and products that reflect and offer an inclusive environment for all of our customers, current and future. We celebrate diverse perspectives, and we create environments where all team members feel valued, trusted, connected, and informed. Our employees utilize inclusive benefit offerings, attend annual conferences such as CORE+ (intersectional conversations on race, gender identity, sexual orientation, etc.), and participate in over twelve different employee-led affinity groups. Our teams build inclusive culture through biweekly team-building events and by working together to define processes and schedules that value work-life balance. And finally, our company leaders work actively to honor Amazon’s public commitment to fostering diversity and being Earth’s Best Employer.Key job responsibilitiesQuality Assurance Engineers at Amazon test cutting edge applications and products at the user level and code level, both manually and with automated tools. Our QAEs are not pure black box testers, they are able to understand software internals, debug problems using log files, and write automated tests with Scripting tools and/or user-level automated tools. QAEs at Amazon are excellent individual contributors capable of taking up tasks from start to completion with minimal help. QAEs would be responsible for understanding the domain and the product in detail and coming up with the test strategy/planning, coming up with the test cases, driving the test case sign-off processes with the stakeholders, contributing to code level tests, test execution and reporting. Stay up-to-date with technologies, and best practices in QA and apply this knowledge to continuously improve testing processes. Collaborate with QAEs and SDEs to implement and maintain automated testing frameworks and test suites.BASIC QUALIFICATIONS- 4+ years of quality assurance engineering experience- Bachelor's degree- Experience in manual testing- Experience in automation testing- Experience as QA lead on medium to large sized projects ...

Are you passionate about delivering world-class customer experiences? Do you thrive on digging deep to uncover issues and drive continuous improvements? If so, join us as a QAE on the Amazon Business team!Amazon Business provides organizations of all sizes the ability to buy from a large selection of hundreds of millions of items with the same easy-to-use and intuitive interface as Amazon.com. We provide business customers everything they love about Amazon, for work. We are focused on building an unique shopping experience for business users and business sellers with access to hundreds of millions of products world-wide, business-only selection, free two-day shipping, business and quantity pricing, new payment solutions, tax exemptions, dedicated customer support and much more. We’ve grown a lot in the years since our launch and become one of the most promising opportunities within Amazon. Go ahead and read about us on any of your favorite media outlets!As a Quality Assurance Engineer on the team, you will:• Own feature testing to ensure we deliver the right product to our customer, from designing test plans, executing test cases, conducting bug triages, coordinating with stakeholders, and provide feature sign-off. Our customers deserve the best products and we will stand for our customers!• Work with a group of smart engineers on innovative ideas. You are encouraged to improve existing processes and propose/implement new ones.• Work on test automation to reduce repeated manual effort in the long-term. We have different test automation frameworks in place. You will implement/maintain test cases under at least one of the test frameworks.• Perform release sign-off and prod monitoring with automation to hold the high-quality bar of our product.If you are a candidate with a sense of ownership, passion and drive to delight customers, come join us!BASIC QUALIFICATIONS- 4+ years of quality assurance engineering experience- Experience in automation testing- Experience in manual testing- Experience as QA lead on medium to large sized projects ...

The Alexa Smart Home team is responsible for integrating your smart home devices with Alexa and bringing your home to life! Our products complement the Alexa voice experience by giving customers quick and intuitive ways to interact with their home during moments that are more suited for touch and screen-based interactions.Key job responsibilitiesQA Engineers test code through a variety of methods, which include: manual test cases, writing test automation, and use of various tools. Our QA Engineers use black box, gray box, and white box testing techniques; they are able to understand software internals, debug problems using log files, and write automated tests and/or user-level test automation tools. Software QA Engineers work with Software Development Engineers to understand features and technical implementation. Software QA Engineers also work with groups such as Product Management, User Experience Design, and Customer Support to understand customer usage models and develop test plans and test suites that approximate real-world environments and regression tests. Software QA Engineers are also responsible for driving the software development process toward quality-centric methodologies. A day in the life- Responsible for development of test strategies, test case creation, test automation, and contributions to appropriate test harnesses.- Will work with a team of quality engineering professions to ensure the highest quality product delivery- Evaluate product functionality and create test strategies and test cases to assess product quality. - Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations- Experience developing in a Linux environment and in utilizingvirtual machines- Expert in software quality and testing methodologies - Comfortable working in a fast paced, highly collaborative, dynamic work environment.About the teamThe SHCC QA team owns Smarthome core GUI experience on the Alexa app and Multimodal devices. SHCC QA exists to enable friction free end customer experience, iterative development of high quality Smarthome features. BASIC QUALIFICATIONS- 4+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Experience scripting or coding- Experience as QA lead on medium to large sized projects ...