Seattle

Program Manager - Generative AI on the Seller Growth and Development team sits at the intersection of artificial intelligence, e-commerce, and business growth strategy, offering a unique opportunity to shape the future of seller's business on Amazon. In this role you will be at the forefront of our efforts to revolutionize how sellers interact with their business data and receive growth insights. Your work will directly impact millions of sellers worldwide, helping them make data-driven decisions, identify growth opportunities, and optimize their operations through GenAI-powered experiences.Key job responsibilitiesThe right candidate will serve as a crucial bridge between the technical capabilities of AI and the practical needs of Amazon sellers. They will combine their understanding of seller challenges with their enthusiasm for AI to create innovative solutions that enhance the seller experience and drive business growth. This role offers an exciting opportunity to shape the future of AI-powered seller assistance and contribute significantly to the success of millions of businesses on Amazon.Key Responsibilities:* Collaborate with domain experts, Account Managers, and Growth Consultants to gather and synthesize relevant knowledge. Analyze and internalize help resources, documentation, and best practices related to Amazon seller performance and growth strategies.* Develop and refine prompts for LLMs to generate high-quality, domain-specific outputs for various seller-related queries.* Design, test, and iterate on prompts to improve the accuracy and relevance of AI-generated responses.* Work closely with Product Managers, Engineers, and Data Scientists to implement and deploy prompts in production environments. Monitor the performance of deployed prompts and gather user feedback for continuous improvement.* Identify new use cases for Growth GenAI by analyzing unanswered seller questions and engaging with stakeholders.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally. We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function. OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence. We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.Key job responsibilitiesAddress legal billing escalations, and lead on more complex strategic legal billing initiatives related to streamlining and automating our processes and ensuring compliance with our requirements. Define business and systems requirements working with internal and external customers.Develop change processes associated with program rollout and ongoing support. Design and implement: fixed fee pricing models; innovative strategies for scoping, pricing, and monitoring budgets on large matters; and new approaches to measuring the value of legal services. Translate data into actionable insights for key program stakeholders.Handle special projects such as integrating corporate subsidiaries into our processes, addressing engagement agreement issues, and overseeing law firm security compliance. Support Amazon’s legal service preferred provider program where needed.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally. We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function. OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence. We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.Key job responsibilitiesHandle all operational and data entry aspects of legal billing, including E-billing account code review, invoice approval in Legal Tracker eBilling system and Amazon systems, invoice routing, and troubleshooting failed payments. Support vendor management processes, to ensure vendor compliance with billing guidelines and engagement agreements. Manage and prioritize incoming communications from internal and external contacts globally through email and ticketing systems, ensuring timely and effective responses to inquiries and requestsUpdate process documents and streamline processes. Support Amazon’s legal service preferred provider program where needed.This position reports to the Senior Legal Operations Manager, Outside Counsel Management. BASIC QUALIFICATIONS- 2+ years of program or project management experience ...

Are you interested in helping Amazon ensure that customers make great purchase decisions and enable the world's most recognized Brands using Amazon to have the best experience listing and selling their products? The Automated Brand Protection team designs and builds high performance software systems using machine learning that identify and prevent abuse on behalf of brand owners worldwide. We are looking for a Program Manager to join the Amazon Brand Protection (ABP) team to help us to continue to scale across our stores Worldwide.This is a global role that might include interaction with brands, operational teams and stakeholders in countries outside of the United States, requiring an ability to communicate effectively and understand the different needs of global customers. You should have experience leading key initiatives, from conception to launch in a rapidly evolving environment. As a program manager, you will be adding critical value by helping our organization operate at scale.Key areas of ownership include:> Driving continuous improvement in the ABP process to support global away team feature requests in post-purchase products, globally.> Build new mechanisms to enable coordination and scale for ABP to support new marketplace launches and cross-team initiatives> Build new program mechanisms to manage cross-Amazon rapid experimentation in the brand protection space.> Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain approvals for the SOP for products and new business models> Take a bird’s eye view “Big Picture”, overseeing and ensuring integration between the specific Process and other processes> Ensure proper Key Performance Indicators are set and measured to determine the impact of process changes> Write clear and detailed SOPs and functional requirementsKey job responsibilities• Drive end-to-end high impact and high visibility programs that impact pricing and thereby customer experience on Amazon• Collaborate with Tech, Product, Operations and Category teams to ensure timely deliverables for key projects• Analyze data and dive deep into processes to derive business critical insights for enhancing systems• Write compelling business documents and drive outcomes for Senior Leadership at Amazon• Build a data oriented culture, adopt technical solutions and drive process improvement projects to achieve operational and business goals.A day in the lifeAs a Program Manager, you will be working on high impact, high visibility programs that directly impacts our customers. You will be required to ideate, analyze data, generate insights, develop proof of concepts, write compelling business case and gain agreement from Leaders across levels & functions, implement the solution. You will be required to collaborate with leaders from Tech, Operations, Business, Finance, Legal teams to drive the programs from ideation to implementation effectively.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Grocery Logistics is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, and cross-functional programs. The ideal candidate for this role is excited about the opportunity to make customer-facing changes and drive cost improvements for the business. This role require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require partnership with multiple teams (Tech, Operations, Analytics, Finance, Workforce Planning, Delivery and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.Key job responsibilities- Designing and modeling new operations processes for developing business needs to prove quality, cost, and scalability goals as critical outputs.- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.- Rethinking the grocery offerings we provide to customers to optimize for speed, convenience, and cost.- Building strong partnership with operations field leaders to understand improvement opportunities.- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.- Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.- Innovating to improve customer experience and continuously remove cost from our fulfillment network.- Designing new metrics and enhancing existing metrics to support the future state of the business.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Looking for an opportunity to make a global impact? Global Purchasing Program (GPP) owns cross-border inventory movements and import solutions for Amazon international stores. Our charter is to rapidly expand Amazon’s retail presence globally, partnering with business, technology, and product teams to bring Amazon’s selection and scale to our customers around the world.We’re looking for a program manager to join our team in driving important international inventory initiatives. The role requires a deep understanding of global supply chain logistics, inventory management best practices, international trade regulations, and good project management skills to support seamless and scalable inventory solutions. The scope will include projects with country-specific accounting and tax regulations, customer and vendor experience, and cross-stack application of solutions.To excel in this role, you will:- Be passionate about customer, vendor, and seller experience and deliver innovative enhancements on their behalf,- Be willing to “roll up your sleeves” and operate with limited guidance,- Have strong interpersonal skills, be able to influence both tech and non-tech stakeholders,- Bring analytical horsepower and a deep curiosity about how things work,- Possess highly advanced project management skills,- Be commercially savvy and have excellence business judgement,- Bring operational rigor, holding your stakeholders to highest of standardsThis is an excellent opportunity to be part of a growing business in an innovative team, and wearing multiple hats is a key part of our team ethos and we welcome applicants with the same mindset.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon’s selling partners globally by building business automation solutions with our programmatic interfaces, including REST APIs. Our goal is to deliver a world class Developer experience to simplify and accelerate achievement of ongoing success using our programmatic products. To meet this goal, we are continually seeking to improve the number of features and products available via API that Developers and Solution Providers can innovate on, and in turn, accelerate the success of our Selling Partners who rely on them.Amazon Selling Partner Developer Services is seeking a results driven and strategic program manager to own and scale API coverage. The scope of this role includes partnering with a wide range of stakeholders to design, implement, communicate, measure and iterate on key WW programs and initiatives. The Program Manager should be well-versed in program/project management, change management, and be able to maintain a high bar on quality of execution and deliverables. The Program Manager will own multiple, cross-team/org programs and workstreams that will aid the organization in working more efficiently and effectively. The role will be responsible for creating and managing workback schedules, identifying and implementing mechanisms that scale and/or seek automation where possible, and lead strategic thinking on process and program management for the entire team. The ideal candidate is highly analytical, resourceful, customer-focused, and collaborative, with clear communication skills and the ability to build strong relationships with key stakeholders. They must be able to influence without authority and separate noise from signals in a complex product space. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. They are able to quickly adapting to changing priorities and use good judgment in stressful/ambiguous situations to relentlessly simplify processes while earning the trust of a diverse set of partners and customers. Key job responsibilities-Identify, track, and oversee Amazon Stores’ coverage of Partner (Sellers and Vendors) features and workstreams available on API (vs. Seller Central/Mobile). -Lead the organization and management of closing these gaps, establishing mechanisms and governance to ensure teams across Amazon launch products on API at time of initial release.-Coordinate new product launches with internal stakeholders and manage a roadmap of future launches-Support a number of strategic programs and priorities for the business development organization-Own and manage internal customer feedback and outreach channels-Manage relationships across all internal partners who launch data products on our API technology stack. About the teamThe vision of Selling Partner Developer Services is to accelerate innovation across the Stores by providing the best modern data externalization service. To enable this, we offer a world-class suite of data products and experiences to empower the creation of innovative solutions on behalf of Partners. Our foundational systems and tools solve for cross-cutting Builder needs in externalizing data, and are easily extensible using federated policy and reusable technology. We supplement that with rich value-added business capabilities to accelerate the speed-to-market for Partners and Solution Providers through customizable user experience while preserving customer trust and holding a high compliance bar. Our APIs and 3P Solution Providers help millions of businesses grow and succeed in the Amazon.com retail store, representing hundreds of billions of dollars in sales annually. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Special Projects & Investigations team is looking for a motivated, data savvy program manager to act as a force multiplier on our team's discoveries about fraud and abuse. This position will manage a portfolio of mitigations and mechanisms aimed at making it harder for bad actors to operate on our stores as well as internal team mechanisms. You will interact with partners in product, risk, tech, and science roles in order to execute against your programs. An ideal candidate is highly flexible, a strong communicator, and demonstrates significant bias for action, and loves learning. Our team works on fraud and abuse problems spanning a wide range of problems like customer account compromise, counterfeit products from sellers, to identity fraud, external bad actor networks and more. Your portfolio of solutions will drive accountability leverage a range of tools as short and mid-term solutions while large scale, sitewide fixes are implemented. In addition to partner teams, you will also partner closely with risk managers, technical investigators, and leaders on our team who developed the initial findings and detection signals that you reference in your mechanisms. These teammates are highly motivated, smart, invested in enabling you succeed, and leaders in our organization. Over the long term, you will have the opportunity to partner and learn from some of the best, and see firsthand how effective problem solvers operate at scale at Amazon. The Customer Trust (CT) organization's mission is to keep Amazon stores safe and trustworthy for our buyers, brands and selling partners, by enabling our selling partners to provide great CX while ensuring bad actors are kept out of our stores. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. We search out highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilities- Develop and lead execution of abuse mitigation efforts across our team's projects, coordinating with business, science, analytics and tech teams in partner organizations.- Develop communications to accelerate decision-making, improve efficiency, and drive implementation. - Partner with analytics team to develop monitoring and KPI's for projects.- Define strategy and goals for each workstream and monitor progress against goals. - Investigate and audit our mitigation workstreams for opportunities and errors. - Find feasible options to deliver in an ambiguous environment with competing priorities between teams. - Influence partner teams, remove roadblocks, and escalate effectively to accelerate delivery.A day in the life- Deep dive mitigation opportunities to learn the mechanics, partner teams, and requirements. - Propose and gain alignment on mitigation plan with partner team stakeholders. - Launch, monitor and communicate with stakeholders about the progress of current mitigation. - Influence stakeholders to adopt, integrate, or fix gaps in order to allow sunsetting of existing mitigations. - Monitor reporting of established mechanisms and evaluate for effectiveness.- Inspect metrics and anecdotes to find false positives and false negatives, then develop improvements to address misses. - Listen, learn, engage, communicate, execute, analyze, influence... and most of all - get things done!About the teamOur team is comprised of practitioners of fraud and abuse, working to understand bad actor ecosystems using threat intelligence analytics and technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 12 languages, write code in 3 (mostly self-taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As a Program Manager on the WW Events Tech team, you'll be playing a critical role in planning and executing 100+ seasonal events and the 3 HVEs worldwide. To be successful in this role, you will have a mix of program and project management skills. You have the ability to think critically about the execution of events at scale. You need to be an excellent communicator both in person and in written communications, as we have 80+ partner teams and 20+ locales participating in events. You are able to work autonomously, build relationships outside of your immediate team, and have demonstrable experience in stakeholder management. You identify, assess and mitigate risks for projects and programs. You drive best practices and continuous improvement in program management processes using data and metrics.Key job responsibilitiesProgram Manager, WW Events Tech role responsibilities include but are not limited to:- Create and communicate event execution plan with event owners for seasonal events- Work with cross functional teams to gather input on event specifications- Partner with tech teams and locale teams on gameday readiness through audits and validation- Build and maintain event onboarding and widget onboarding wiki for partner teams- Regularly communicate expectations, decisions made, and business critical information to partner teams via email, Slack, and Office HoursAbout the teamThe Worldwide Events team is the biggest party planning committee on the planet, driving a global vision and execution of High Velocity Events (HVEs) for our customers -- think Prime Day, Black Friday, and Cyber Monday! We work across our US and global partners to deliver exciting offers & deals, a personalized shopping experience, and all-around excitement during the biggest shopping days of the year.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon is a pioneering, dynamic, and energetic company that thrives on unique and peculiar ways. We take pride in our single-minded obsession over customer satisfaction and our ability to maintain a curious and vibrant culture no matter how large the company grows. We endeavor to build our legacy as Earth’s most customer-centric company and to continue to cultivate and nourish our innovative environment through our mission to hire the best. If you are a financial accounting professional who consistently exceeds expectations, who dares to make bold decisions, and whose ears perk up at the prospect of a challenge, then Amazon is a place where your career can flourish.When working at Amazon, your ability to make a difference and take ownership of your career begins on day one. You can expect a collaborative, team-driven environment that encourages employees to learn, be curious, and have a bias for action. Part of this propensity for continuous learning shows itself in Amazon’s strong encouragement of movement and growth within the Accounting department and within the company as a whole. We aim to hire and develop those who will raise the bar over the course of their career at Amazon (and not just in their first position). Amazon has an immediate opening for a Program Manager to join our Accounting Technology Group. This position supports and directly influences the launches of Amazon Accounting's initiatives to support Amazon entities worldwide. Successful candidates will have operated successfully in a fast-paced, global, results-oriented environment. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize. Successful candidates will have deep experience in the following three disciplines – Accounting, Program Management, and Finance Systems. • In this role you will be part of a team that collaborates with Accounting and technical teams to deliver world class solutions that are highly scalable, secure, and flexible. • You will be responsible for financial processes, project management, accounting requirements documentation, process design, and user acceptance testing. • This role will work closely with the global financial systems team, accounting operations teams, and others to represent the Accounting organization. Key job responsibilities• Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.• Define requirements and work with partner teams to design, implement and launch scalable solutions. • Design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.• Communicate new/updated programs and processes to leaders, employees, and cross functional organizations.• Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.• Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.• Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.BASIC QUALIFICATIONS- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- 3+ years of finance or a related analytical field experience- 3+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- Experience working cross functionally with tech and non-tech teams- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules ...

Join the Alexa Preview Team and help shape the future of Amazon's cloud-based voice service and Echo devices. As a Program Manager, you'll drive beta programs to gather critical customer feedback on Alexa and Echo products. Working closely with cross-functional product and marketing teams, you'll advocate for the customer's perspective and make strategic recommendations to enhance the user experience. Your analytical mind and tactical execution will directly contribute to making customers' lives easier and more enjoyable through Alexa and Echo. If you're passionate about delivering exceptional product experiences, this role is an excellent opportunity to make your mark.Key job responsibilitiesAs a Program Manager on the Alexa Preview team, you will be part of a high-functioning, fast-moving team responsible for running beta programs to support the launch of Alexa devices and features with direct impact for our customers. You will support product releases that will be highly visible to Beta participants and business partners, and it will require autonomy, reporting and “thinking big” qualities. In this role you will: - Manage multiple medium complex programs from initiation through delivery - Work with cross functional stakeholders (Engineering, Product, Marketing, International, Quality Assurance, Customer Service) - Gather requirements from appropriate business owners, writes clear and detailed plans to design methods to gather and analyze Preview participants feedback with functional specifications, feature prioritization, to deliver on requirements. - Manage the beta testing activities workflow, and optimize the process that involves interacting with both internal and external stakeholders to achieve scalability by creating templates, and building knowledge base entries - Monitor the program's overall progress, anticipates risks, resolves issues and initiates correction action as appropriate - Manage the dependencies and negotiates trade-offs as needed - Provide detailed reporting on a regular basis within Preview team and to business and technology owner regarding voice of the customersA day in the lifeAs a Program Manager on the Alexa Preview Team, you'll drive the beta lifecycle of new Alexa-enabled products. You'll work cross-functionally to develop and execute beta programs, defining testing approaches and collecting Beta participants feedback. Serving as the beta program point-of-contact, you'll collaborate with other Preview functions to analyze participant feedback and present recommendations to stakeholders. With a user-centric mindset, you'll continuously improve beta processes and tools. This role requires strong program management, communication skills, and a passion for delivering exceptional customer experiences.About the teamAlexa is the name of the Amazon cloud-based voice service that powers Echo, the groundbreaking new Amazon device designed around your voice. Echo is always ready — just ask for information, music, news, weather, and more. Alexa marketing team is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun seeking individuals as reflected in our work culture, and it is embedded in our culture to encourage each other's individual growth while delivering excellent CX to the customers. BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programs for our customers. You’ll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon. A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require cross-functional partnership with multiple teams (Tech, Operations, Analytics, Finance, Labor Planning, and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.Key job responsibilities- Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables- Use data to understand operational challenges and create continuous improvement initiatives- Work with a variety of other Amazon departments to identify and leverage best practices- Within a program environment, lead a multidisciplinary team in overcoming challenges and drive progress- Manage stakeholders and internal processes, and define standards A day in the lifeAs a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success. About the teamThe Ops Integration team owns and executes projects related to efficiency increase, cost avoidance, strategic initiatives (S-team goals) and investment effort. The team works closely with both internal and external stakeholders to identify customers' needs, support new products and capability deployment, define and refine daily operations processes and continuously drive operational scalability and cost-out solutions for Amazon. The long term strategic focus of the role consists of creating and maintain a 3-year horizon for all projects which may be directly owned by Ops Integration or influenced by Ops Integration and owned by other stakeholders. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we are always exploring new opportunities to shape our global business. Our Program Managers help us implement the best ideas and support our transportation network to drive success. As you take on different responsibilities, you’ll become an expert in the business, operations, and processes, and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.Amazon is a data-driven business, so part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyze data to identify potential challenges, and present your findings to senior teams.The environment is fast-paced, deadline driven and you will need to be comfortable working on several initiatives at once. You have a desire to learn and experience new things, and a passion for improvements.Key job responsibilitiesStakeholder Relationship Management:• Cultivate and maintain relationships with TA Business Partners, Recruiting Business Partners and Business Leaders.• Primary stakeholder groups include L6-8 TA, Recruiting and L8-10 Business Leaders.• Act as the primary point of contact for TA/RBPs and business stakeholders, ensuring their perspectives and feedback are considered.Communication:• Develop and execute communication strategies to engage and inform stakeholders about Demand Team's initiatives.• Create and execute on compelling communication to effectively discuss program objectives, progress, and results.Demand Collection:• Collaborate with stakeholders to gather requirements related to student demand for their organisation, this is inclusive of FTE and intern demand (via all pipeline channels including intern conversion, direct hire, return intern).• Responsible for the on-time submission of demand, and approvals. Approvals need to be auditable and available to business, TA and PxT leaders for review.• Conduct surveys, interviews, and other data collection methods to understand and analyze organizational requirements.• Ensures that business-driven demand changes are prioritized and actioned.• Collaboration with Cross-functional Teams:o Work closely with internal teams, including program enablement.o Ensure seamless communication and collaboration across teams to address stakeholder needs.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Web Services (AWS) is a pioneer in blazing the new trails of cloud computing. AWS is a high-growth, fast-moving group within Amazon with a start-up mentality where new and diverse challenges arise every day. Are you a Program Manager interested in an opportunity to help drive the financial planning processes that are key to the success of AWS? Do you enjoy learning about the relationships between strategy, products, and financial performance? This is an exciting opportunity for an entrepreneurial candidate who wants to work in a fast-paced environment, and is passionate about driving processes and programs.As the Program Manager for AWS Services Financial Planning & Analysis (SFP&A) group you will play a crucial role in driving large-scale financial planning processes that span multiple teams and organizations. Your primary responsibilities will include implementing and running complex processes according to detailed timelines, ensuring seamless coordination and execution. In addition to your work on large-scale initiatives, you will be tasked with creating lightweight, rapidly implementable processes and solutions to address emerging demands as the AWS business evolves. Throughout the year, you will own programs and processes such as the AWS Services Finance Goals. Keeping the organization's planning processes aligned with those of other teams and parts of Amazon will be a key focus as well. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with deep knowledge of project/program management, have demonstrated ability to build strong relationship and strategic influencing skills, be experienced in management of large-scale processes across functions and organizations, and exhibit a relentless pursuit for improvement.Key job responsibilities- Implement and run large-scale financial planning processes involving multiple teams and organizations according to detailed timelines. This includes owning communications through multiple channels with all teams and stakeholders.- Create light-weight processes of rapid implementation to satisfy emerging demands as the AWS business evolves.- Own throughout the year the AWS Services Finance Goals process. Ensure tracking of teams’ progress towards their goals and proactively alert of issues.- Keep the organization’s planning processes in-sync with those of other teams and parts of Amazon. - Motivate and influence services’ finance teams to ensure that best practices are followed and implemented.- Develop a solid understanding of AWS Finance planning processes and an in-depth knowledge of the suite of tools and systems we rely on.- Translate complex process and business requirements into functional specifications that our FinTech and Business Intelligence teams can develop the tools and systems we need.- Oversee comprehensive testing of systems and process changes and development of standard operating procedures, and process documentation.- Manage process transitions/implementations across functions and organizations.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience building processes, project management, and schedules- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. Since launching in 2012, Career Choice has helped over 200,000 employees pursue an education at one of 400 education partners across 14 countries in 9 languages. We, Career Choice, believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers. Key job responsibilities- Work cross-functionally on initiatives to drive strategic improvements to associate experience- Analyze contact data in order to develop and implement mechanisms to reduce contact volume from schools, associates and HR partners - Own the relationship with our My HR Live Support partners providing timely training, analyzing data to surface insights and influencing leadership- Own and maintain Career Choice policy working across teams to surface policy issues, facilitate discussions and own change managementBASIC QUALIFICATIONS- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong program management and project delivery skills, with the ability to turn insights into actionable plans.- Proficient data analysis and visualization capabilities to inform decision-making. ...

We believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! Career Choice, one of Amazon's flagship upskilling programs, empowers employees to learn new skills for career success at Amazon or elsewhere. We meet individual learners where they are on their education journey through a variety of education and upskilling.The Career Choice team is looking for a driven, talented, and experienced program manager to join our onsite execution team. A successful candidate will be someone who is comfortable with all elements of ideation, communication, program management, customer research and branding. This role, within the Career Choice marketing team, will be responsible for onsite engagement and deep collaboration with HR partners across our fulfilment network. Additionally, this role will support marketing campaign planning, marketing tactics, and employee insights. This role will develop launch marketing strategies in close collaboration with cross functional teams. You will be responsible for developing and executing content experimentation initiatives, analyzing metrics and providing actionable insight into performance, as well as making recommendations on marketing plans. In addition to strong marketing skills, the candidate must have strong strategic and systems thinking, organizational skills, experience supporting multiple teams, and acute attention to detail. Excellent communication, presentation, and interpersonal skills are a must.Key job responsibilities- Event Management: Responsible to project manage and execute Schools fairs and other Career Choice events across NA – USA, Canada and Costa Rica. Coordinate with program team and site successful execution and employee satisfaction. - PXT Engagement: Communicate to PXT across NA sites any program updates ensure PXT engagement and continuous support. Manage PXT channels such as monthly email, & wiki page. Including content strategy and performance measurement. Develop experiments based on customer insights that drive participation growth and value from the program.- Onsite campaign support: Support Career Choice marketing team with onsite campaign execution including onsite marketing material delivery and placement. - CC TV Management: Accountable to manage 80+ Career Choice onsite TVs, ensure its readiness and effectiveness. Create and develop materials and engaging content to be launched into CC TVs. - New Site launches: Monitor new sites launching in the NA and ensure they receive onboarding to Career Choice, access to marketing materials etc.- Reporting: Own weekly and monthly reporting of the marketing activities and performance of marketing assets. Report to Snr. Manager onsite performance, contribute to QBRs and MBR. - Support Storytelling: Support with Career Choice storytelling in NA by searching for program success stories, delivery of onsite celebratory content or coordinate filming of user generated videos. - Support Case management: Support case management for Marketing and event related cases from PXT stakeholders. Continue driving content improvements (e.g. wiki FAQs) to reduce re-occurring PXT cases.- Develop experiments based on customer insights that drive participation growth and value from the program- Create messaging strategies to highlight the best of the Career Choice benefit and features to our diverse customer base- Be the primary owner of communication requests, owning and driving facilitation from end to end.- Own and support our internal program team and be able to swiftly prioritize and multi-task based on strong business judgement.- Identify the most customer centric path forward, and write content which fits the situation.- Perform quality checks of content to ensure the end customer experience is ideal.- Regularly manage delivery of various types of marketing content such as notification, articles, blogposts, Posters, flyers, webinars, presentations, case studies, scripts and more.- Own weekly and monthly reporting of the marketing activities and performance of marketing assets.- Utilize metrics to deep-dive into issues, uncover driving trends and patterns and drive improvements.BASIC QUALIFICATIONS- Bachelor's degree- Experience in program or project management- Experience with Internal communication, content creation and event management.- Internal or external communications experience with operations ...

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership. A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world. Position locations are Seattle, WA or Austin, TX.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for research on customer trust and we partner with cross-functional business teams across the company to translate our research insights into strategic investments that improve customers’ perception that Amazon is the most trusted shopping destination. We are looking for a Program Manager to join our growing team! You will own the development and execution of messaging strategies to improve customers’ perception that they will receive authentic products in the condition and with the functionality expected, with seamless remediation for any order issues. You will partner with cross-functional teams (e.g., Product, Public Relations, External Relations, Market Research, Legal) and leverage market research insights to deliver compelling narratives and creative messaging solutions both onsite and through marketing/PR that educate customers about Amazon’s efforts to ensure a trustworthy shopping experience. You will develop a roadmap of messaging initiatives with clearly defined objectives, A/B testing strategies to optimize messaging, and success metrics.The right candidate is highly organized, passionate about consumer research, loves solving complex problems, and is excited about improving customer trust. You are a strategic thinker with a proven track record of identifying problems, defining the appropriate solutions both short-and long term that consider trade-offs and mitigates risks, and executing on the defined tactical plan with positive measurable results. You have a strong ability to communicate effectively (both orally and in written form) and have experience working with a large number of partners across different teams and diverse business functions. Key job responsibilities- Develop and implement high-impact communication strategies to educate customers about Amazon’s commitment to ensuring a trustworthy shopping experience, resulting in improved perception - Collaborate with cross-functional teams, such as Product, Public Relations, External Relations, Market Research, and Legal to identify opportunity areas and define the appropriate messaging and targeting strategies that will build customer trust, while mitigating any risks- Leverage market research insights to identify areas for improvement in perception and develop messaging solutions to address those gaps and misperceptions- Develop a roadmap of initiatives with clearly defined objectives, A/B testing strategies to optimize messaging, and success metrics- Develop and refine mechanisms and project management solutions to effectively collaborate with partner teams - Think big to define the program vision, mental models, frameworks and scalable strategies for expansionBASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience in marketing communications- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USAAmazon is seeking a Program Manager to join a centralized Denied Party Screening (DPS) team focused on denied party and sanctions screening systems and processes. This team enables Amazon to comply with regulations as well as understand and manage sanctions risk. As the Program Manager, you will lead a variety of projects with significant scope and impact, supporting several different areas of the business. In this role, you will work to deliver value to the customer, manage sanctions risk, and track and drive the timeline of multiple projects. The program is cross functional and requires strong communication skills to coordinate onsite and remote work with teams across the globe. In this capacity, you will gain valuable exposure to many areas within our global business. You will coordinate with DPS management, tech, operations, Amazon Legal, and multiple other teams in the development of project management standards and other efforts that enable operations and manage risk. You will be responsible for end-to-end project management to improve denied party and sanctions screening systems and processes. As a Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs versus resource constraints. We value personality, insight, intellectual flexibility, and sound business judgment. We also value your passion to discover, invent, simplify and build.In this role, you will: - Develop and manage projects from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution. - Proactively manage change control and communicate impact in project scope, identify issues, and devising contingency plans. - Identify and manage project dependencies, risk based prioritization and critical paths. - Plan and schedule project timelines and milestones using project management tools. - Work independently and remain flexible, with the ability to prioritize workloads and maintain resilient attention to detail in a fast-paced environment. About the teamAbout AmSecDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Amazon Fresh Amazon Fresh Grocery team is looking for an experienced Program Manager to lead quality operations for our in-store endcaps strategy.In this role, you will maintain a high bar for our pricing and promotions quality on endcaps to surprise and delight our customers across both instore and online channels. You will work cross-functionally with Category Managers, Marketing, Program Managers, and Support teams to deliver best-in-class value across the grocery space.Key job responsibilities-Lead proactive quality audits to deliver an excellent customer experience-Build roadmaps and uncover opportunities to improve endcaps quality and effectiveness-Execute manual corrective actions and design automated mechanisms to prevent pricing errors-Uncover opportunities for trade marketing improvements and optimization-Contribute to director level endcaps reviews to report on the quality of our plans-Consult with strategy teams to ensure all initiatives meet a high bar for quality-Partner with BI & Product teams to inform on tool or data improvements neededBASIC QUALIFICATIONS- 3+ years of with Excel experience- Bachelor's degree, or 3+ years of professional or military experience- 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience ...