Seattle

At Amazon we're working to be the most customer-centric company on earth, and that includes protecting our customers and their data. To get there, we need exceptionally talented, bright, and driven people. Do you have a passion for architecture, security, software design and innovative technologies? Do you see security, compliance and risk management as business enablers? Amazon’s Internal Audit team is seeking a technology auditor to perform assessments of Amazon’s Devices, Media and Entertainment, Alexa, Advertising, and Corporate (DMAAC) functions. You will have the rare opportunity to dive deep into the internal architecture of Amazon’s infrastructure and services to assess operational risks and security posture.The ideal candidate is an experienced technology or security professional who can dive deep into a variety of complex architectures, identify risks and ensure DMAAC functions are designed and operating securely. As an IT Audit Manager, you will lead the planning, scoping, execution, and reporting of audits based on identified risks. Assessment scope may include identity and access management, key management, data security/privacy, service monitoring, release management, and service availability.In this position you will dive deep into the details of your audits to develop meaningful findings that help in communicating the risk to the business. Through your work and with high judgement and a strong sense of controllership, you will be a champion for positive change. You must be able to understand complex business processes and identify the full range of risks related to processes, regulatory compliance, organization, policy, and technology.You should be comfortable interacting with technical software development engineers and business leaders, have a technical background and the ability to learn new technology concepts quickly. You should be able to translate technical risks into business issues. You should be able prioritize findings and recommendations and facilitate multiple stakeholders to agree on appropriate solutions and verify that risks are mitigated appropriately.You must be comfortable performing as a sole contributor or teammate, and coaching and training less experienced auditors. You must be an excellent writer who can succinctly communicate complicated technical issues in business terms. You must be a strong project manager who can manage a team and conduct your own audits from beginning to end, often managing multiple projects at once.The position is based out of Seattle or Washington D.C. metro area and may require up to 10 - 20% travel, including some international travel.Join us and help us to continue to raise the operations and security bar for Amazon!BASIC QUALIFICATIONS- BA/BS degree in Management Information Systems, Computer Science, Computer Engineering, or related field.- 4+ years of experience assessing complex system architecture, software development, IT Operations and Compliance, Information Security, and/or Technical Program Management. ...

**This position requires fluency in English and Japanese, both written and spoken, with the ability to communicate effectively in technical settings, with senior executives, and with external customers.**Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Escalation and Event Management (E2M) team is part of the broader AWS-SMGS organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer experience.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.*** Please note for this position, the core business hours of operation while in Daylight Time are from 8am-4pm PDT (10am-6pm CDT, 11am-7pm EDT). You can be located in any hub location time zone within the US but please only apply to this position if you are able to accommodate these core hours.***Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:* Drive the resolution of large scale customer impacting incidents as part of a team rotation* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads* Contribute to Problem Records for customers* Conduct continuous real-time proactive monitoring of customer metrics* Prioritize, manage, and own emerging and developing customer issues from start to finish* Monitor and manage communications during high impact events via relevant channels* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence* Lead projects and teams to drive operational improvements* Create and review documentation; design/influence new standard operating procedures* Identify and troubleshoot recurring platform issues and own projects to drive improvements* Mentor peers in your areas of technical and operational strength* Perform other duties as required by the organizationAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Speak, write, and read fluently in Japanese- 3+ years of technical support experience- Bachelor's degree- Knowledge of distributed computing environments- Experience with AWS services and/or other cloud offerings ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Escalation and Event Management (E2M) team is part of the broader AWS-SMGS organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer experience.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.*** Please note for this position, the core business hours of operation while in Daylight Time are from 8am-4pm PDT (10am-6pm CDT, 11am-7pm EDT). You can be located in any hub location time zone within the US but please only apply to this position if you are able to accommodate these core hours.***Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:* Drive the resolution of large scale customer impacting incidents as part of a team rotation* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads* Contribute to Problem Records for customers* Conduct continuous real-time proactive monitoring of customer metrics* Prioritize, manage, and own emerging and developing customer issues from start to finish* Monitor and manage communications during high impact events via relevant channels* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence* Lead projects and teams to drive operational improvements* Create and review documentation; design/influence new standard operating procedures* Identify and troubleshoot recurring platform issues and own projects to drive improvements* Mentor peers in your areas of technical and operational strength* Perform other duties as required by the organizationAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of technical support experience- Bachelor's degree- Knowledge of distributed computing environments- Experience with AWS services and/or other cloud offerings ...

Join the Alexa Preview Team to help build the future of Amazon's cloud-based voice service and Echo devices. This role will focus on designing mechanisms for collecting customer feedback, executing those for Alexa and Echo products, and working with product and marketing teams on behalf of customers. Your strategic and tactical recommendations that will contribute to making customers life easier and more fun by using the Alexa and Echo products!Key job responsibilitiesAs an Insights Program Manager on the Alexa Preview team, you will have the opportunity to make a big and immediate impact on the Alexa customer experience. You will be responsible for designing mechanisms and artifacts for gathering user insights for Alexa and Echo products. You will provide beta participant insights to guide the prioritization of improvements to Alexa CX globally and to inform the direction of Alexa products and features, and ultimately improve the experience for Alexa customers.Insights Program Managers own developing a deep understanding of the beta participant experience across the products in a given portfolio, learning what drives customer satisfaction, adoption and engagement. You will be making strategic and tactical recommendations based on feedback and segmentation analysis, paying close attention to details regarding sentiment, anecdotes, and key performance indicators, as well as being able to think broadly about our customer and participant ecosystem and the variables that impact perception.You are a self-starter who is comfortable making recommendations for insight design and based on feedback analysis. You can quickly identify key drivers and think strategically about customer, business and operational implications in order to drive improvements. This role will involve a wide range of problem-solving opportunities, and will require the ability to form strong recommendations supported by robust research and analysis.In this role, you will:- Build frameworks by establishing success criteria, KPIs, and feedback collection mechanisms to derive insights and recommendations for Alexa and Echo products- Support moderately complex programs that are medium to large scale from initiation through delivery- Gather requirements from appropriate business owners and write clear and detailed plans outlining methods to gather and analyze Preview participant feedback in order to deliver on requirements.- Develop and improve reporting processes and tooling across a broad range of metrics relating to customer satisfaction, adoption, and engagement- Manage dependencies and negotiate trade-offs as needed- Deliver detailed reporting on a regular basis within Preview team and to key partner teams and leadershipA day in the lifeAs an Insights Program Manager on the Alexa Preview Team, you will be working with a wide range of product and marketing owners across the broader devices org at Amazon. You will act as a beta program POC for user insights to bridge understanding the CX of newly launching products and building mechanisms to measure the user feedback. You will be presenting our output to senior leadership to build consensus on how Alexa teams incorporate user feedback to successfully launch products that customers love. About the teamAlexa is the name of the Amazon cloud-based voice service that powers Echo, the groundbreaking new Amazon device designed around your voice. Echo is always ready — just ask for information, music, news, weather, and more. Alexa marketing team is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun seeking individuals as reflected in our work culture, and it is embedded in our culture to encourage each other's individual growth while delivering excellent CX to the customers. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of data analysis experience- Experience using data and metrics to determine and drive improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech and non-tech teams ...

The Amazon Fresh Grocery team is excited to welcome an Instock Manager to our dynamic team, based in Seattle WA.Join us at Amazon Fresh Grocery in reshaping the future of customer experiences and supply chain excellence. Your expertise will drive innovation, efficiency, and lasting impact.As an Instock Manager (ISM) within the Amazon Fresh Grocery Category Instock team, you'll take on a critical role at the forefront of developing business plans and overseeing supply chain and inventory management initiatives. More specifically, this role focuses at the top of our supply chain funnel through optimizing the inbound performance from vendors into our network (fill rate, on-time, cost to serve). Leading cross-functional initiatives will be second nature as you drive improvements to enhance customer experience and overall cost structures. Your leadership will extend across both Online and In-Store channels. To be successful in this role, you should feel comfortable using data to influence others and building scalable systems and processes to allow us our business to grow. In joining this team, you will have the opportunity to both build and operate in an ambiguous fast-paced environment and will drive initiatives that improve sales, customer experience, and process improvement within retail and operations.Success starts by being a self-starter, highly organized, and possessing strong data extraction and analytical capabilities. In this role, we look for you to be thoughtful in the your pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel.Strong candidates will have knowledge in fundamental business principles and previous retail or supply chain experience. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy.Key job responsibilitiesA successful Instock Manager will:- Manage inventory availability and inventory health including: improved instock, inventory planning, vendor operational improvement (efficiency, fill rates, lead time), forecasting, and waste reduction- Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business- Perform complex business analysis to identify business opportunities to improve revenue and profitability- Partner with internal teams to develop tools, automation, and process improvements that affect purchasing and vendor management workflowsA day in the lifeAs an Instock Manager, you'll collaborate closely with top suppliers, internal vendors and other internal strategic partners, to enhance supply chains and under-the-roof operational excellence. Together you will be part of a professional environment that fosters growth, values insights, and empowers you to propel the future of e-commerce.About the teamOur mission is to perfect the art of grocery experience, from buying to vendor performance, optimizing DC operations, and nurturing vital relationships with key distributor partners. At the Grocery Category Instock team, we are the driving force behind Amazon Fresh Grocery's unparalleled supply chain success. Being on our team means being part of a team that orchestrates the seamless flow of goods, ensuring that our customers can find what they need when they need it.We're not just focused on perfect execution; we're involved in the long-term planning of our DC topology, sourcing strategy, and vendor partnerships. Join us, and you'll have the opportunity to influence the planning of our network, collaborate with tech to build innovative supply chain solutions, and work with top manufacturers to optimize our supply chain. If you're ready to be part of a team that defines the future of grocery supply chain, then Amazon Fresh Grocery Category Instock is the place for you. Join us, and let's build something extraordinary together.BASIC QUALIFICATIONS- Bachelor’s degree or 3+ years of professional or military experience. 3+ years of experience using Microsoft Excel.- Bachelors’ degree in Business, Finance, Mathematics, Engineering or a Supply Chain/Operations discipline. ...

The Amazon Fresh Grocery team is excited to welcome an Instock Manager to our dynamic team, based in Seattle WA.Join us at Amazon Fresh Grocery in reshaping the future of customer experiences and supply chain excellence. Your expertise will drive innovation, efficiency, and lasting impact.As an Instock Manager (ISM) within the Amazon Fresh Grocery Category Instock team, you'll take on a critical role at the forefront of developing business plans and overseeing supply chain and inventory management initiatives. More specifically, this role focuses at the top of our supply chain funnel through optimizing the inbound performance from vendors into our network (fill rate, on-time, cost to serve). Leading cross-functional initiatives will be second nature as you drive improvements to enhance customer experience and overall cost structures. Your leadership will extend across both Online and In-Store channels. To be successful in this role, you should feel comfortable using data to influence others and building scalable systems and processes to allow us our business to grow. In joining this team, you will have the opportunity to both build and operate in an ambiguous fast-paced environment and will drive initiatives that improve sales, customer experience, and process improvement within retail and operations.Success starts by being a self-starter, highly organized, and possessing strong data extraction and analytical capabilities. In this role, we look for you to be thoughtful in the your pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel.Strong candidates will have knowledge in fundamental business principles and previous retail or supply chain experience. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy.Key job responsibilitiesA successful Instock Manager will:- Manage inventory availability and inventory health including: improved instock, inventory planning, vendor operational improvement (efficiency, fill rates, lead time), forecasting, and waste reduction- Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business- Perform complex business analysis to identify business opportunities to improve revenue and profitability- Partner with internal teams to develop tools, automation, and process improvements that affect purchasing and vendor management workflowsA day in the lifeAs an Instock Manager, you'll collaborate closely with top suppliers, internal vendors and other internal strategic partners, to enhance supply chains and under-the-roof operational excellence. Together you will be part of a professional environment that fosters growth, values insights, and empowers you to propel the future of e-commerce.About the teamOur mission is to perfect the art of grocery experience, from buying to vendor performance, optimizing DC operations, and nurturing vital relationships with key distributor partners. At the Grocery Category Instock team, we are the driving force behind Amazon Fresh Grocery's unparalleled supply chain success. Being on our team means being part of a team that orchestrates the seamless flow of goods, ensuring that our customers can find what they need when they need it.We're not just focused on perfect execution; we're involved in the long-term planning of our DC topology, sourcing strategy, and vendor partnerships. Join us, and you'll have the opportunity to influence the planning of our network, collaborate with tech to build innovative supply chain solutions, and work with top manufacturers to optimize our supply chain. If you're ready to be part of a team that defines the future of grocery supply chain, then Amazon Fresh Grocery Category Instock is the place for you. Join us, and let's build something extraordinary together.BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of supply chain, inventory management or project management experience- 3+ years of with Excel experience- Experience in Retail or wholesale business- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma ...

The Amazon Fresh Grocery team is excited to welcome an Instock Manager to our dynamic team.Love food? Interested in shaping the grocery experience of Amazon Fresh? At Amazon Fresh we are pioneering the next generation of customer services, offering both ultra-fast delivery on fresh groceries and re-inventing the future of physical grocery stores at our Amazon Fresh banner brick and mortar locations.In order to be successful in as an Instock Manager, you need to be comfortable driving business decisions in an ambiguous work environment, interfacing and coordinating with various functional teams both internally and externally, and driving results through both quantitative and qualitative strategies. A successful candidate will be highly analytical, resourceful, customer focused, team oriented, and will have an ability to work with data independently under time constraints to meet deadlines. You will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This role will include a mix of long-term strategic projects and short-term tactical tasks.Key job responsibilities- Work with internal stakeholders in category management, category instock, supply chain, operations, and product management to collaborate on supply chain improvement initiatives- Meet with local store and vendor leadership to discuss opportunities and ensure the success of the Vendor Managed Inventory program- Identifying automation opportunities, improving non-automated processes, and building to scale.- Influence technical teams to drive adoption of standards and creation of tools to manage: inventory health, item-level forecasting, purchase order quality, vendor self-service, and supply chain operations- Building and maintaining knowledge management toolsAbout the teamOur inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.BASIC QUALIFICATIONS- 3+ years of with Excel experience- 3+ years of supply chain, inventory management or project management experience- Bachelor's degree, or 3+ years of professional or military experience- Experience working with complex data sets- Have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced online environment. ...

The Amazon Fresh Grocery team is excited to welcome an Instock Program Manager to our dynamic team.Love food? Interested in shaping the grocery experience of Amazon Fresh? At Amazon Fresh we are pioneering the next generation of customer services, offering both ultra-fast delivery on fresh groceries and re-inventing the future of physical grocery stores at our Amazon Fresh banner brick and mortar locations.In order to be successful in as an Instock Program Manager, you need to be comfortable driving business decisions in an ambiguous work environment, interfacing and coordinating with various functional teams both internally and externally, and driving results through both quantitative and qualitative strategies. A successful candidate will be highly analytical, resourceful, customer focused, team oriented, and will have an ability to work with data independently under time constraints to meet deadlines. You will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This role will include a mix of long-term strategic projects and short-term tactical tasks.Key job responsibilities- Data Analytics- Project Planning- Strategy Execution and Tracking- A/B Testing to determine optimal instock treatment- Root cause identification- Develop innovative and simplified process- Gain cross-functional alignmentKey job responsibilities- Work with internal stakeholders in category management, category instock, supply chain, operations, and product management to collaborate on supply chain improvement initiatives- Meet with local store and vendor leadership to discuss opportunities and ensure the success of the Vendor Managed Inventory program- Identifying automation opportunities, improving non-automated processes, and building to scale.- Influence technical teams to drive adoption of standards and creation of tools to manage: inventory health, item-level forecasting, purchase order quality, vendor self-service, and supply chain operations- Building and maintaining knowledge management toolsAbout the teamOur inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.BASIC QUALIFICATIONS- 3+ years of with Excel experience- 3+ years of supply chain, inventory management or project management experience- Bachelor's degree, or 3+ years of professional or military experience- Experience working with complex data sets- Have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced online environment. ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Amazon Business is looking for an Integration Support Engineer to partner with customers, partners and Amazon business teams in NA to identify new offerings and continuously improve the B2B integration process, current offerings and data quality. Additional tasks include maintenance of the Amazon B2B specifications, mapping and supplier configurations. To be successful, this candidate requires mastery of a variety of proven analytical, communication and leadership skills. Our Integration Support Engineers are experienced technologists with technical breadth and depth coupled with strong interpersonal and customer facing skills.Key job responsibilities- Assist AB customers in managing complex enterprise systems, and high-quality tools that enable their business.- Manage high severity incidents independently until resolution.- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.- Become an expert on Amazon Business Integration Technologies and APIs and how to best deploy them and troubleshoot them.- Work on implementing quick solution fixes for our customers and partners.- Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects- Business case development to support new and improved processes for customers that leverage- Influence and advocate for our Business Partners on how best to use our APIs.- Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.- Act as a portal for technical communication between outside developers and our product teams.- Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.- Proactively and independently leads the strategic direction of area of ownership or project.- Effectively completes several concurrent complex activities and executes on projects with minimal direction.- Makes decisions while understanding the trade-off between risk and speed/impact.- Proposes new ideas based on thoughtful understanding of the business. Ideas/plans are backed by data, methodical analysis, and clear operational plan- Effective and proactive communicator across markets and cross-functional central and regional teams.- Articulates data-driven insights in a clear way that drives thoughtful business actions.- Fosters relationships in cross-functional and global teams and able to persuade outcomesBASIC QUALIFICATIONS- Bachelor’s degree in computer science, computer engineering or related technical discipline.- 2+ years experience in 24/7 online environment with rotational on-call duties and real-time live-system responsibility.- 2+ years experience as an Integration Support Engineer ...

The Vulcan Stow team at Amazon Robotics is looking for an Inter Disciplinary Systems Engineer, to join a diverse and dynamic team, that is building Manipulation Robotic solutions from the ground up. The team seeks to automate the Stowing function in Amazon Fulfillment Centers using a confluence of Software, Science, Hardware, and Controls Engineering solutions.We are seeking a highly motivated Interdisciplinary Systems Engineer to specify, design and drive cross functional engineering solutions.Key job responsibilitiesIn this role, you will define, expand, and explore the design space for complex, multidisciplinary robotics and automation problems.Identify and analyze the cross-functional tradeoffs between design alternatives, including impact on performance, schedule, cost, risk, complexity, and scaleBreak down and frame problems using concept of operations, use cases, structural/functional decompositions, and other system representations to clarify needs and align technical teams.Identify design choices to ensure our products are safe, reliable, and usable, and can be deployed and supported at Amazon scale.Perform technical risk assessments, devise mitigation plans, and create system test strategies.Define and continually refine metrics for measuring the performance and success / failure rates of Robotic operations.Develop and communicate system integration and evaluation strategies and plans for program learning, technical risk reduction, verification, and validationDrive and prioritize execution of system test campaigns that span lab and field testing environments in collaboration with subsystem development and test teams (test readiness reviews, test execution, post-test analysis and reporting)A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS5+ years of experience with eliciting and clarifying business and end user needs, and connecting those needs to system concepts, requirements, and designs.Experience leading technical partnerships and creating alignment across diverse groups (e.g. hardware engineering, software engineering, program management).Experience identifying and analyzing dependencies, tradeoffs, and sensitivities across multi-disciplinary systems.BS or equivalent in Electrical Engineering, Aerospace Engineering, Mechanical Engineering, Computer Science, Computer Engineering, Systems Engineering, Operations Research, Mathematics, Physics, or another STEM discipline. ...

The Amazon Economics Team is hiring Economist Interns. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets to solve real-world business problems. Some knowledge of econometrics, as well as basic familiarity with Stata, R, or Python is necessary. Experience with SQL, UNIX, Sawtooth, and Spark would be a plus. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis. You will learn how to build data sets and perform applied econometric analysis at Internet speed collaborating with economists, data scientists and MBAʼs. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with future job market placement. Roughly 85% of interns from previous cohorts have converted to full-time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com. BASIC QUALIFICATIONSTo be considered for an economist internship in 2025, applicants should be enrolled in at least the third year of their PhD program and not currently on the job market. ...

The Amazon Economics Team is hiring Economist Interns. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets to solve real-world business problems. Some knowledge of econometrics, as well as basic familiarity with Stata, R, or Python is necessary. Experience with SQL, UNIX, Sawtooth, and Spark would be a plus. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis. You will learn how to build data sets and perform applied econometric analysis at Internet speed collaborating with economists, data scientists and MBAʼs. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with future job market placement. Roughly 85% of interns from previous cohorts have converted to full-time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com. BASIC QUALIFICATIONSTo be considered for an economist internship in 2025, applicants should be enrolled in at least the third year of their PhD program and not currently on the job market. ...

The Amazon Economics Team is hiring Economist Interns. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets to solve real-world business problems. Some knowledge of econometrics, as well as basic familiarity with Stata, R, or Python is necessary. Experience with SQL, UNIX, Sawtooth, and Spark would be a plus. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis. You will learn how to build data sets and perform applied econometric analysis at Internet speed collaborating with economists, data scientists and MBAʼs. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with future job market placement. Roughly 85% of interns from previous cohorts have converted to full-time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com. BASIC QUALIFICATIONSTo be considered for an economist internship in 2025, applicants should be enrolled in at least the third year of their PhD program; and not currently on the job market. ...

At Amazon we're working to be the most customer-centric company on earth, and that includes protecting our customers and their data. To get there, we need exceptionally talented, bright, and driven people. Global Internal Audit is a fast paced, dynamic team focused on business and operational processes and the technologies that support risk management, governance, and internal controls for the company. We are one of many mechanisms at the company with the aim of continuous improvement. We look across the entire company and the technologies that support them, evaluating risks that could harm our customers, the company, or prevent us from achieving objectives.We are looking for an experienced internal audit IT professional to help maintain a high-bar and scale our organization.To be successful in this role, you will demonstrate high judgment, clear communication and a consistent track record of delivering results. You will thrive in a fast-paced environment, work autonomously in an ambiguous environment, and understand the importance of operationalizing key mechanisms and management reporting related to quality and professional practices and industry standards. You will be a key interface and partner across all levels of the global IA team. You will coach and mentor audit team members, identify training needs, increase awareness of the business and risks, and stay current with professional practice changes and internal auditing best practices. You will earn the trust of the global audit team and lead through influence. You will exhibit a bias for action and a passion for operational excellence, driving continuous improvement to our processes and standards while inventing and simplifying processes and insisting on the highest standards.Other key responsibilities include leading and owning programs and initiatives across the department, including regulatory inquiries, stakeholder reporting, and operational support. Key job responsibilitiesGlobal Internal Audit is one of many mechanisms at Amazon with the aim of continuous improvement. We look across the entire company and the technologies that support them, evaluating risks that could harm our customers, the company, or prevent us from achieving objectives.We are looking for an experienced internal audit IT professional with prior quality reviews and program management experience to help maintain a high-bar and scale our organization.You will be a key interface and partner across all levels of the global IA team. You will coach and mentor audit team members, identify training needs, increase awareness of the business and risks, and stay current with professional practice changes and internal auditing best practices. You will earn the trust of the global audit team and lead through influence. You will exhibit a bias for action and a passion for operational excellence, driving continuous improvement to our processes and standards while inventing and simplifying processes insisting on the highest standards.Other key responsibilities include leading and owning programs and initiatives across the department, including regulatory inquiries, stakeholder reporting, and operational support. A day in the lifeDemonstrate high judgment, clear communication and deliver results.Thrive in a fast-paced environment, work autonomously in an ambiguous environment, and partner with cross functional teams.Coach and mentor audit team members, identify training needs and stay current with professional practice changes and internal auditing best practices.Exhibit a bias for action and a passion for operational excellence, with high quality and standards, driving continuous improvement to our processes and standards.About the teamThe Internal Audit Professional Practices team is focused on operational excellence, continuous process improvements, transformation of the IA function, and alignment of the broader organization towards more streamlined processes and mechanisms with data/technology enabled vision.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 8+ years of compliance, audit or risk management experience- Minimum 2 years of IT audit quality and program management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements ...

Amazon is seeking an International Tax Counsel/Senior Manager based at its Seattle or Virginia Headquarters to focus on U.S. international tax planning and documentation for both new initiatives as well as on-going business launches/initiatives. This position will be part of a team that works closely with business partners and members of the tax department to structure and understand transactions, restructurings, and business initiatives to ensure we have documented tax technical advice on the US and local country tax impacts of such activities that can support our reporting, compliance, and on-going tax controversy analysis. In order to be successful, the candidate must possess the ability to think strategically while also engaging in day-to-day tactical details. The candidate must demonstrate a proven ability to identify and manage tax and execution risks. Candidate should have in-depth tax technical knowledge with experience evaluating and advising on international business initiatives, contemplated transactions, and business proposals. Candidate must ensure that the team works closely with members across a global tax department and external stakeholder teams (e.g., Accounting, Legal, Treasury, Systems) to communicate current and future business plans, obtain cross-functional tax subject matter input, and ensure coordination and execution of cross-functional tax solutions in a sustainable manner. Candidate must be able to communicate, written and verbal, complex tax concepts in ways that are meaningful and useful to non-tax professionals. This position is not directly involved in day to day compliance but is responsible for delivering the planning, real time coordination, and communication of various tax-related projects as well as collaborating with business partner contacts. This includes ensuring the appropriate level of documentation is created and maintained to support analyses performed, decisions made and conclusions reached for purposes of reporting and compliance. Candidate may be responsible for planning, coordinating, supervising and reviewing the work of more junior tax staff.BASIC QUALIFICATIONS- 12+ years of tax, finance or a related analytical field experience- Experience in taxation in a corporate environment, public accounting firm or major law firm- Experience managing other employees and leading international tax team through hiring and development ...

At Amazon we're working to be the most customer-centric company on earth, and that includes protecting our customers and their data. To get there, we need exceptionally talented, bright, and driven people. Do you have a passion for architecture, security, software design, and innovative technologies? Do you see security, compliance, and risk management as business enablers? Amazon’s Internal Audit team is seeking a technology auditor to perform assessments of our Devices, Media and Entertainment, Alexa, Advertising and Corporate (DMAAC) suite of businesses. You will have the rare opportunity to dive deep into the internal architecture of DMAAC services to assess operational risks and security posture. The ideal candidate is interested in diving deep into a variety of complex architectures and ensuring DMAAC services are designed and operating securely. You will support the planning, scoping, execution, and reporting based on identified risks. Assessment scope may include identity and access management, data security/privacy, service monitoring, release management, and service availability. You will bring independent and objective points of view to provide support to service teams and their partners to identify opportunities for control improvements to mitigate risks, ensure compliance and improve operational performance. In this capacity, you will gain valuable exposure to many areas of our global business. This position will challenge your current understanding of Amazon services. You will have the ability to learn new technology concepts quickly. You are someone who is curious and known for diving deep into subject matter, taking ownership, and encouraging innovative and pragmatic solutions to complex problems. In addition, you will have solid business judgment, enthusiasm for risk management, the ability to gain trust and respect of business leaders, and the capability to guide a fast-paced organization to the right results. Join us and help us to continue to raise the operations and security bar for Internal Audit and the DMAAC team!BASIC QUALIFICATIONSBA/BS degree in Information Systems, Computer Science, Engineering, Accounting, Finance, Math or related field. 2+ years of experience in IT Audit, Cybersecurity, Risk Management, IT Compliance, IT Project Management or Software Development roles, showing progression in areas of responsibilityFamiliarity with cloud technologies ...

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines. As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. Key job responsibilities Responsibilities include, but are not limited to - Troubleshoot difficult IT problems without SOPs - Plan and coordinate CMs and CM templates. - Collaborate with internal teams or vendors to execute projects. - Lead continuous improvement efforts. - Audit the quality of work performed and provide constructive feedback when necessary. - Automate manual tasks; create/improve small tools that help make team operations more efficient. - Be the first point of escalation. - Participate in hiring, training and development of others. - High attention to detail and capable of managing multiple priorities simultaneously. - On-call for high-severity issues outside standard hours. - Work with the team onsite in our corporate offices Monday-Friday. - Ability to travel up to 30%.BASIC QUALIFICATIONS- Bachelor's degree in IT, computer science or equivalent- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 4+ years of troubleshooting in a multi-user high availability environment experience- 4+ years of PC repair, troubleshooting, deployment and liquidation experience- 3+ years of IT client, server, and network service delivery experience- Excellent written and verbal communication skills ...

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.Key job responsibilitiesProvide comprehensive technical support to Amazon Corporate employees.Occasional travel to other US cities as required.Look for innovative process improvements and participate on teams to implement change.Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.Troubleshoot/support escalations for customer via tickets, beyond the scope of front-line support.Create and maintain documentation.Ticket queue management and ticket auditing across North America.Handle to completion requests and technical project work.Assist with activities to triage and escalate any system or network outage to reduce downtime.Handle escalations from Level 1 support.Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma ...

The Jr. Applied Scientist role is a unique employment opportunity for students seeking to gain on-the-job applied science and machine learning experience and receive excellent mentoring while completing their education. Jr. Applied Scientists are immersed in an Amazon team and work on exciting, meaningful projects that impact real Amazon customers. Paired 1:1 with a Amazon Applied Science Mentor, Jr. Applied Scientists receive guidance and support in all aspects of their role: skill development, career advisement, project collaboration, and more! Upon successful completion of your degree and success in the Jr. Applied Scientist role, the opportunity for full-time employment will be available at the Amazon corporate site in Seattle, WAThe Jr. Applied Scientist role is part of the Jr. Developer Program, a unique internship program in several respects:• We offer work year-round, part-time (16 hrs/week) while in school and full-time (40hrs/week) during summer. Working schedules are flexible and can be re-arranged each quarter to accommodate class schedules. • We offer excellent mentoring. Our full-time applied scientists, data scientists, business intelligence engineers, and software development engineers are willing and able to mentor exceptional student applied scientists, data scientists, SDEs, and BIEs. • Jr. Applied Scientists are given responsibilities and roles that prepare them to enter the workforce after graduation with “real world” applied science and machine learning experience. Jrs. who participate in the Jr. Developer Program routinely acknowledge the valuable learning experience created by the uniform excellence of their teams, mentoring offered by experienced Amazonians, and the challenge of being a principal contributor to science and software products. Key job responsibilities• Amazon applied scientists are specialists with the knowledge to help drive the scientific vision for our products. They are aware of the state-of-the-art in their respective field of expertise and are constantly focused on advancing that state-of-the-art for improving Amazon’s products and services.• As an Applied Scientist at Amazon, you will connect with world leaders in your field working on similar problems. You will be working with distributed systems of data and providing technical partnership to the product managers, teams, and organizations building machine learning solutions. You will be tackling Machine Learning challenges in Supervised, Unsupervised, and Semi-supervised Learning; utilizing modern methods such as deep learning and classical methods from statistical learning theory, detection, estimation.• This individual will analyze large amounts of data, discover and solve real world problems and build metrics and business cases around key performance of this program. • The ideal candidate will use a customer backwards approach in deriving insights and identifying actions we can take to improve the customer experience and conversion for the program.BASIC QUALIFICATIONS- Currently enrolled in an accredited college or university Master's degree program.- Majoring in Computer Science, Statistics or a related STEM discipline.- Graduation date falls between May 2026 and June 2027.- Ability to work year-round: part-time during the school year and full-time during the summer.- Living within commutable distance to Seattle, WA and able to work in-person on a regular bases. ...

Amazon is looking for a highly-motivated Jr. Software Development Engineer (SDE)! Jr. SDEs write real software and collaborate with experienced software engineers who provide guidance and opportunities for ownership on projects that matter to our customers. As a year-round intern, Jr. SDEs become fully integrated into their teams and regularly contribute to impactful deliverables. Your design and code will contribute to solving some of Amazon's most complex technical challenges.The Jr. SDE role is part of Amazon's Jr Developer Program - a year-round internship opportunity that offers a symbiotic relationship between work and school. Jrs. receive 1:1 mentoring throughout their time in the program, receiving guidance and insight from a full-time Amazonian on their team. Because of the internship's extended tenure, our Jrs. become immersed in an Amazon team and gain real-life technical experience. Flexible part-time schedules during the school year and full-time employment over the summer creates an environment where students can succeed in both their work and their education. Seattle has a growing population of Jrs, allowing for deep connections with fellow students engaged in similar roles.Upon successful completion of the Jr. Developer Program, the opportunity for full-time employment may be available at an Amazon corporate site.Role Highlights: - Part-time work during the school year (16 hours/week) - Full-time work during the summer (40 hours/week) - 1:1 mentoring with an experienced Software Engineer - Effective performance management and integrated opportunities for growthBASIC QUALIFICATIONS - Currently enrolled in an accredited college or university Bachelor's or Master's degree program. - Majoring in Computer Science, Software Engineering, or related STEM field. - Graduating in June 2027 or beyond. - Ability to work year-round until graduation (part-time during the school year and full-time during the summer). - Living within commutable distance to Seattle, WA and able to work in-person year-round. - Programming experience with at least one modern language such as Java, Python, or C++ including object-oriented design. ...