Seattle

The Workplace Design Guidelines and Standards team is looking for a Senior Design Program Manager to design and implement the structure, organization, and user experience of Guidelines and Standards. With skills in delivering data architecture and building information modeling (BIM) strategies, this role will maximize the org’s alignment to industry best practices and drive innovations in project delivery, construction procurement, and facility management. You will be responsible for leading the redesign of the Guidelines information architecture, including ontologies, and metadata schemas, to facilitate efficient knowledge management and user-friendly content navigation. By leveraging your expertise in data management, systems integration, and user experience design, you will play a crucial role in creating a seamless and trustworthy content ecosystem. The Workplace Guidelines and Standards team’s mission is to deliver best-in-class, fully-integrated, accessible, and easily navigable documentation supporting the consistent design and delivery of global corporate workplaces. This team ensures design practices align with Amazon’s high standards for corporate space, focusing on both innovative solutions and practical application across various design disciplines. As a Sr Design PM, you will be expected to coordinate with a wide variety of cross-functional leaders to support the Workplace Guidelines Team’s delivery of business-as-usual and yearly goals. You bring most or all of the following to the role:• Advanced knowledge of Autodesk Revit.• Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.• Experience in managing and updating design standards and guidelines on a global scale.• Experience in digital asset management and metadata-driven data architecture.• Experience working in a matrixed organization.Key job responsibilities• Own a roadmap that delivers short-term fast-fix wins and longer-term revolutionary changes in the storage and access of Workplace Guidelines.• Drive the creation and governance of data definitions, terminology standards, and taxonomy management.• Develop the Workplace Guidelines information architecture strategy and drive its adoption.• Develop metadata and ontologies.• Develop strategies and solutions for end-to-end building data management to support project progress from design to facilities management.• Create process documents, functional specifications, user stories, and similar artifacts to deliver bar-raising user experience.• Analyze content discovery behaviors to make data-driven decisions.A day in the lifeThe Sr Design Program Manager for Global BIM and Data Strategy will work on global Guidelines content delivery, and present and lead conversations to gain resourcing and approval for proposed solutions. A day in the life might be spent writing user stories, developing information architecture maps, surveying user experiences, or scripting automation. You work autonomously and creatively in a fast-paced, ambiguous environment. As a senior leader in the program management discipline, you're a role model for best practices, influencing and operating at all levels - technical and non-technical - to overcome obstacles and deliver results. Your attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems.About the teamThe Global Real Estate and Facilities (GREF) team provides real estate, facilities, and workplace services in over 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. The Workplace Design and Construction team sits within the Global Centers of Excellence.The Global Design team shapes design concepts that align with GREF's strategic vision and brand identity, enhancing employee well-being. The Workplace Guidelines team creates, implements, and refines Amazon's Global Workplace Design Guidelines and Standards. The Design & Construction delivery team builds new and refreshed office spaces, labs, production facilities, and more.Amazon embraces diversity and inclusion through employee-led affinity groups, innovative benefits, and ongoing learning experiences. The team values work-life balance and encourages employees to find their own balance between work and personal lives. Mentorship and career growth are also prioritized, with a focus on knowledge sharing and providing development opportunities.This role is an Individual Contributor, reporting to the Sr Manager of Workplace Guidelines. Other disciplines on the team include Global Furniture Guidelines, and Signage and Wayfinding Guidelines.BASIC QUALIFICATIONS- 8+ years of design program management experience- 3+ years of experience in design program management for physical building (design/construction) programs, demonstrating progressive responsibility and increased scope. ...

Are you a systems thinker who naturally identifies constraints and is able to build mechanisms or processes to fix it. Are you excited about the challenges of thinking big, but at the same time be invested in details? Are you able to thrive in ambiguity and able to chart out your way, bringing people along? Are you excited about the opportunity to make a large impact and bring structure in our day-to-day operations? We might just have the role for you.Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.The purpose of our Global Process and Policy Experience (GPPX) team is to be advocates of our sellers. We build mechanisms to inspect quality of our processes and policies, and drive strategic initiatives that help us improve our processes and policies. We also own some key business mechanisms that drive improvement prioritizations across the SPS org working with a complex set of stakeholders, metric owners, goal owners and organization leaders. We are looking for a detail oriented, innovative and experienced GPPX Governance Lead to develop scalable governance mechanisms and a standard framework, with a focus on connecting project owners, managers and leaders together to enable them to increase the delivery for the Selling Partners. You will apply program management, systems thinking principles supported by an efficient project management framework to drive solutions. Above all, we are looking for a leader that is passionate about solving complex and ambiguous problems through simplification and innovation. This role will directly report to the GPPX Leader. The role is based in Seattle or HQ2.Key job responsibilities• You will develop a system that contains a centralized project tracking process, standard portfolio reviews, and automated self-service dashboards that enable project owners to manage their portfolio autonomously, managers to identify and remove roadblocks in their teams, and leaders to have visibility on projects and benefit.• You will define, lead and support the execution of the operational planning cycles for the GPPX organization. This includes defining the working backwards plan, ensuring high quality write ups, providing visibility of the planning cycles for contribution, transparency and information across the organization. • You will lead the portfolio review mechanism across the organization, evaluating the return of investment from the allocation of headcount and the delivery of the various projects and programs against business goals. Through risk management and portfolio insight assessments, you will facilitate agile decisions with leaders to ensure delivery of value for customers and employees.• You will define the rhythm of business (ROB) for GPPX org to ensure that the most important topics bubble up and are discussed at the right frequencies with the leadership group.• You will innovate on the inspection mechanisms needed to keep the organization running healthy and bring focus to pain points that need closer attention.• You will be accountable to keep the important organization workstreams (such as new hire experience, GPPX branding, employee surveys, engagement and fun) on track with the help of single threaded leaders who will be responsible to execute the plans on these workstreams. You will help mitigate risks or bubble them up for leadership attention at appropriate forums.• You will define standards and reduce the manual effort involved in the write up of high-quality business reviews in the GPPX organization – defining standard process and best practices along the way.• You will own the goal tracking and inspection mechanism for the org.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 4+ years of managing stakeholders in cross-functional project experience- Experience implementing repeatable processes and driving automation or standardization- High attention to detail including precise and effective stakeholders’ communications and proven ability to manage multiple, competing priorities simultaneously. ...

The Workplace Design Guidelines and Standards team is looking for an experienced Senior Design Program Manager with strong cross-functional leadership skills to own the creation, implementation, and ongoing refinement of Design Guidelines for some of Amazon’s largest workplace programs such as Food and Beverage, Meetings and Events, and Commute. The Workplace Guidelines and Standards team’s mission is to deliver best-in-class, fully-integrated, accessible, and easily navigable documentation supporting the consistent design and delivery of corporate workplaces. This team ensures design practices align with Amazon’s high standards for corporate space, focusing on both innovative solutions and practical application across various design disciplines. As a Sr Design PM, you will have direct responsibility for coordinating with a wide variety of global and regional program owners and functional leaders to develop standards and guidelines to support new and stable programs. You will act as a Subject Matter Expert, consulting with Concept Designers and Design & Construction delivery teams. You will integrate constraints and requirements from cross-functional stakeholders into efficient, scalable globally-relevant documentation that is accessible, customer-friendly, and secure. With your global and regional teammates, you will evaluate and prioritize projects in response to customer needs and technical team inputs.You bring most or all of the following to the role:• Intermediate to advanced knowledge of building codes and accessibility standards.• Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.• Experience in managing and updating design standards and guidelines on a global scale.• Experience in digital asset management and metadata-driven data architecture.• Experience working in a matrixed organization.Key job responsibilities• Act as a Guidelines Subject Matter Expert (SME) by consulting with regional and global business partners during design development, business justification, and change management.• Develop, or work with vendors to develop, standard specifications and guideline documents.• Collaborate with global peers to elevate regional differences to a global perspective.• Own the roadmap for new and revised guidelines and standards for Global ProgramsA day in the lifeThe Sr Program Manager for Global Programs Guidelines will develop, publish, and maintain Design Guidelines and Standards. You will mainly collaborate with the Global Programs Design Manager from the Global Design Team, business team stakeholders, and program owners. Your Global Design counterpart will develop and publish Design Intent documents. You will review those Design Intent documents before they are finalized and act on them to translate the design to visuals and narratives that can be published as Guidelines. You may need to author - or engage a consultant to author - new documents that bridge the gap between what you receive from Design and what needs to be published in the Guidelines. A day in the life might be spent navigating and balancing multiple conversations, written requests, and constraints into visual and written instructions that help execution teams deliver outcomes aligned with Amazon’s high standards for corporate space. You work autonomously and creatively in a fast-paced, ambiguous environment. As a senior leader in the organization, you also role model best practices, influencing and operating at all levels - technical and non-technical - to overcome obstacles and deliver results. Your attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems.About the teamThe Global Real Estate and Facilities (GREF) team provides real estate, facilities, and workplace services in over 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. The Workplace Design and Construction team sits within the Global Centers of Excellence.The Global Design team shapes design concepts that align with GREF's strategic vision and brand identity, enhancing employee well-being. The Workplace Guidelines team creates, implements, and refines Amazon's Global Workplace Design Guidelines and Standards. The Design & Construction delivery team builds new and refreshed office spaces, labs, production facilities, and more.Amazon embraces diversity and inclusion through employee-led affinity groups, innovative benefits, and ongoing learning experiences. The team values work-life balance and encourages employees to find their own balance between work and personal lives. Mentorship and career growth are also prioritized, with a focus on knowledge sharing and providing development opportunities.This role is an Individual Contributor, reporting to the Sr Manager of Workplace Guidelines. Other disciplines on the team include Global Furniture Guidelines, and Signage and Wayfinding Guidelines.BASIC QUALIFICATIONS- 8+ years of design program management experience- 3+ years of experience in design program management for physical building (design/construction) programs, demonstrating progressive responsibility and increased scope. ...

The Workplace Design Guidelines and Standards team is looking for an experienced Senior Design Program Manager with strong cross-functional leadership skills to own the creation, implementation, and ongoing refinement of Amazon’s Global Signage and Wayfinding Guidelines. The Workplace Guidelines and Standards team’s mission is to deliver best-in-class, fully-integrated, accessible, and easily navigable documentation supporting the consistent design and delivery of corporate workplaces. This team ensures design practices align with Amazon’s high standards for corporate space, focusing on both innovative solutions and practical application across various design disciplines. As a Sr Design PM, you will have direct responsibility for coordinating with a wide variety of cross-functional partners to develop guidelines to support new design solutions. You will act as a Subject Matter Expert, consulting with Concept Designers and Design & Construction delivery teams. You will integrate constraints and requirements from cross-functional stakeholders into efficient, scalable globally-relevant documentation that is accessible, customer-friendly, and secure. With your global and regional teammates, you will evaluate and prioritize projects in response to customer needs and technical team inputs.You bring most or all of the following to the role:• Working knowledge of building codes and accessibility standards.• Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.• Experience in managing and updating design standards and guidelines on a global scale.• Experience in digital asset management and metadata-driven data architecture.• Experience working in a matrixed organization.• Intermediate to advanced experience with Adobe Creative Suite, Box, Microsoft Office, and Smartsheet.Key job responsibilities• Act as a regional Guidelines Subject Matter Expert (SME) by consulting with regional business partners during change requests and participate in the development of narrative justifications.• Develop, drive adoption of, and maintain tools and procedures to accelerate the organization’s ability to adapt to changing priorities and urgent requests.• Develop, or work with vendors to develop, standard specifications and guideline documents.• Collaborate with peers across regions to elevate regional differences to a global perspective.• Own the roadmap for new and revised Signage and Wayfinding guidelines and standards.A day in the lifeThe Sr Program Manager for Signage and Wayfinding Guidelines will develop, publish, and maintain Design Guidelines and Standards. You will mainly collaborate with the Global Design Team’s Signage and Wayfinding Design Manager, business team stakeholders, and program owners. Your Global Design counterpart will develop and publish Design Intent documents. You will review those Design Intent documents before they are finalized and act on them to translate the design to visuals and narratives that can be published as Guidelines. You may need to author - or engage a consultant to author - new documents that bridge the gap between what you receive from Design and what needs to be published in the Guidelines. A day in the life might be spent navigating and balancing multiple conversations, written requests, design options, stakeholder feedback, and general constraints into visual and written instructions that help execution teams deliver outcomes aligned with Amazon’s high standards for corporate space. You work autonomously and creatively in a fast-paced, ambiguous environment. As a senior leader in the organization, you also role model best practices, influencing and operating at all levels - technical and non-technical - to overcome obstacles and deliver results. Your attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems.About the teamThe Global Real Estate and Facilities (GREF) team provides real estate, facilities, and workplace services in over 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. The Workplace Design and Construction team sits within the Global Centers of Excellence.The Global Design team shapes design concepts that align with GREF's strategic vision and brand identity, enhancing employee well-being. The Workplace Guidelines team creates, implements, and refines Amazon's Global Workplace Design Guidelines and Standards. The Design & Construction delivery team builds new and refreshed office spaces, labs, production facilities, and more.Amazon embraces diversity and inclusion through employee-led affinity groups, innovative benefits, and ongoing learning experiences. The team values work-life balance and encourages employees to find their own balance between work and personal lives. Mentorship and career growth are also prioritized, with a focus on knowledge sharing and providing development opportunities.This role is an Individual Contributor, reporting to the Sr Manager of Workplace Guidelines. Other disciplines on the team include Global Furniture Guidelines, and Signage and Wayfinding Guidelines.BASIC QUALIFICATIONS- 8+ years of design program management experience- 3+ years of experience in design program management for visual design programs, demonstrating progressive responsibility and increased scope.- Experience in graphic design, architecture, interior design, property development, planning, procurement, facilities management, and/or construction. ...

Amazon is seeking a Stock Plan Program Manager to join our Global Financial & Workplace Benefits team in Seattle WA. This hands-on individual contributor role will collaborate extensively with internal stakeholders and external partners to support stock compliance activities, including regulatory reporting requirements of Amazon's global stock plans, mobility taxation, the employee equity plan component of geographic expansion initiatives, and merger & acquisition (M&A) transactions. Qualified candidates will have stock plan compliance or mobile taxation experience. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has proven abilities to manage critical projects concurrently and through to successful completion, and enjoys the challenges of improving processes in a highly dynamic environment. The successful candidate must demonstrate critical thinking skills, a strong focus on attention to detail with sound judgement, excellent written and verbal communication skills, and a passion for customer service.Key job responsibilities• Support global stock plan reporting and compliance related activities.• Oversee implementation of regulatory changes to ensure program design and administration adheres to country-specific requirements.• Support in managing mobile tax positions, policies, and RSU mobile transactions.• Provide guidance, consultation, assess risks, and lead implementation of employee stock plans for geographic M&A activities.• Manage stock plan initiatives and related change management plans.• Partner with internal and external business partners to research, provide input and recommendations on equity plan initiatives and policies.• Serve as a subject matter expert on equity plan obligations, working closely with leadership, process owners, business expansion partners, Legal, HR, Finance Operations, Tax, Payroll, and M&A teams.• Develop and execute new procedures and best practices to comply with local regulations in new jurisdictions and legal entities resulting from expansion and acquisition activities.• Design and deliver comprehensive stock plan trainings, as needed.BASIC QUALIFICATIONS• Bachelor's degree in a relevant field such as Finance, Accounting, Business Administration, or a related discipline.• 5+ years of progressive experience working with employee equity plans or global mobility taxation, gained through in-house programs or consulting/accounting firms.• Experience with stock plan administration within global stock plans.• Excellent English verbal and written communication skills, including the proven ability to effectively manage, influence, negotiate and communicate with business partners and teams. ...

The Workplace Design Guidelines and Standards team is looking for an experienced Program Manager (PM) with strong cross-functional leadership skills to lead the development and adoption of team processes and mechanisms, document and maintain team operating procedures, playbooks and Wikis, and identify and drive continuous improvement initiatives. This role will own the Workplace Guidelines Team intake and prioritization mechanism, co-own shared intakes with partnering teams, and represent Workplace Guidelines in upstream change management forums. In collaboration with the wider Workplace Design and Construction org, the PM will develop strategic solutions for complex problems and drive operational efficiency through standardization and automation. The Workplace Guidelines and Standards team’s mission is to deliver best-in-class, fully-integrated, accessible, and easily navigable documentation supporting the consistent design and delivery of corporate workplaces. This team ensures design practices align with Amazon’s high standards for corporate space, focusing on both innovative solutions and practical application across various design disciplines. As a PM, you will have direct responsibility for coordinating with a wide variety of cross-functional partners to support the Workplace Guidelines Team’s delivery of business-as-usual and yearly goals.You bring most or all of the following to the role:• Experience with program management of one or several of the following disciplines: graphic design, architecture, interior design, property development, planning, procurement, facilities management, and/or construction.• Intermediate to advanced experience with Box, Microsoft Office, and Smartsheet.• Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.• Experience with digital asset management and metadata-driven data architecture.• Experience working in a matrixed organization.Key job responsibilities• Lead intra-team intake and change management forums and decision-making strategies.• Represent Workplace Guidelines in upstream change management forums and reviews of business case change request justifications.• Develop, publish, and maintain playbooks.• Develop, drive adoption of, and maintain tools and procedures to accelerate the organization’s ability to adapt to changing priorities and urgent requests.• Develop and manage processes and programs to support continuous improvement.A day in the lifeThe Workplace Guidelines Program Manager will work closely with cross-functional teams to identify root causes from lessons learned, track change requests, and develop end-to-end complex programs and initiatives. A day in the life might be spent navigating and balancing multiple conversations, written requests, design options, stakeholder feedback, and general constraints to develop strategies to accelerate team-level delivery. You work autonomously and creatively in a fast-paced, ambiguous environment. As a leader in the program management discipline, you role model best practices, influencing and operating at all levels - technical and non-technical - to overcome obstacles and deliver results. Your attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems.About the teamThe Global Real Estate and Facilities (GREF) team provides real estate, facilities, and workplace services in over 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. The Workplace Design and Construction team sits within the Global Centers of Excellence.The Global Design team shapes design concepts that align with GREF's strategic vision and brand identity, enhancing employee well-being. The Workplace Guidelines team creates, implements, and refines Amazon's Global Workplace Design Guidelines and Standards. The Design & Construction delivery team builds new and refreshed office spaces, labs, production facilities, and more.Amazon embraces diversity and inclusion through employee-led affinity groups, innovative benefits, and ongoing learning experiences. The team values work-life balance and encourages employees to find their own balance between work and personal lives. Mentorship and career growth are also prioritized, with a focus on knowledge sharing and providing development opportunities.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Within Amazon, the Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon. The GREF AMER Communications Manager will implement a communication and content strategy, ensuring that GREF employees in AMER are well-informed and aligned with GREF’s strategy and direction. The position is key to fostering a cohesive and engaged workforce in AMER, by listening, and embedding themselves into the region to drive effective global communication content, that supports GREF’s overall objectives.As part of a dynamic global GREF communications team, your work will also support the education of Amazon employees on our best-in-class workplace experience and demonstrate how GREF inspires a culture of innovation for our corporate employees and external visitors.This role would suit a tenacious, detail-orientated, and aspiring communications professional, with a passion for storytelling, comfort to lead through ambiguity, good stakeholder and partnership management skills, and agility to navigate a large-scale, complex business.The ideal candidate will be a team player who is willing to roll up their sleeves to get the job done, and have a track record of developing creative, effective approaches to difficult communication challenges. Have the ability to formulate a clear point of view on complicated issues and the confidence to engage and build consensus with functional leaders at all levels. We are a group of builders, creators, innovators, and go getters. We are Customer Obsessed, have a Bias for Action, and index high on Earn Trust, and Ownership. We Think Big, move fast, and are constantly challenging one another while collaborating on “What else?” “How might we…” and, “How can I help?” We are team players, connectors and conveners, thrive in ambiguity, are solutions-oriented, and know how to roll up our sleeves and get work done. The successful candidate would report to the GREF Regional Communications Manager, and have a dotted line into the GREF AMER Regional Portfolio Director.Key job responsibilitiesDevelop subject expertise of Amazon’s Global Real Estate and Facilities organization.Develop the GREF AMER communications plan, as aligned to their business goals and objectives, and the GREF Regional and Global Communications strategy.Develop and own a strong communications partnership across the region. Proactively building trust and maintaining solid, cross functional relationships with the GREF AMER regional leadership team, and key internal stakeholders. Build and maintain mechanisms, SLAs, and ways of working between teams.Work with the GREF AMER leadership and stakeholders, to source and deliver original content, including articles, videos, and events, that shine a spotlight on our buildings, employees, and Amazon’s culture. Encourage elevation of content to the GREF global communications team, and down through the region.Own delivery of regional communications for campaigns (initiatives, editorial, etc.) owning all stakeholder engagement in AMER.Deliver news and updates across the regions to ensure all GREF employees feel connected and informed.Be a valuable member of the GREF global communications team, actively participating, elevating good news, and looking at ways for continuous improvement and best practice.Elevate opportunities to raise the bar on GREF communications for Amazonians in AMERA day in the lifeBASIC QUALIFICATIONS- Bachelor’s degree or equivalent in professional experience.- 7+ years’ experience in managing employee facing, local and global corporate communications in diverse geographies. ...

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels AWS’s multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services. The Amazon Web Services (AWS) Infrastructure Supply Chain and Procurement team is responsible for the end-to-end supply chain delivery of capacity to AWS Data Centers. Our AWS Infrastructure Supply Chain and Procurement team is looking for a results-oriented leader to manage and lead the team responsible for the operational support, performance management, supplier development, and lifecycle management of key AWS compute and networking self-build products. In this role you will lead internal engagements across Supply Chain, Engineering and Business organizations while diving deep into the technologies and operations both from a product and Supply Chain perspective. You will work closely with Strategic Sourcing, Product operations, Hardware engineering, Tooling Engineering, Manufacturing Design Engineering, DFx, Test Engineering and other cross-functional teams to develop. You will analyze trends involving the industry players – vendors, customers, and technology to develop strategies to secure supply, reduce cost, minimize risk, and utilize emerging opportunities, allowing AWS to meet and exceed its goals. Main responsibilities 1. Own the supply chain and sourcing activities for AWS CPU, GPU and FPGAs including negotiating commercial agreements, negotiating cost, optimizing the collaboration between the teams and developing long term strategy to grow a robust partnership. 2. Own Supply Chain and Operations Management activities with our Compute partners to include Order/Change Management, Supply Demand (Supplier commit), commit to plan analysis & reconciliation, business process operations/tools, logistics, Cost/Price Negotiation, Risk Management, Corporate Social Responsibility and Capacity Planning, and allocation to Servers Manufacturing partners.3. Analyze the overall supply chain to identify risk and drive resolution to systemic issues affecting quality, cost, delivery or lead-times. Manages the supplier relationship leading and coordinating efforts to drive supplier performance improvement across all areas of the business. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationKey job responsibilitiesOwn the supply chain and sourcing activities for AWS CPU, GPU and FPGAs including negotiating commercial agreements, negotiating cost, optimizing the collaboration between the teams and developing long term strategy to grow a robust partnership. Manage the Commercial relationship with Intel, AMD, NVIDIA. Work internally with EC2 product managers to understand customer requirements and ODM managers to make sure they get supply allocation to build the racks to be delivered to data center About the teamThe team manages most of the components that go into all servers and networking equipment ( i.e. SSD, DRAM, CPUs, GPU etc). We partner with HW Engineering and internal customers such as EC2 and EBS to define AWS future HW roadmaps. The Compute products : CPU, GPU and FPGA are key definitional hardware to our platforms.BASIC QUALIFICATIONS- 10+ years of building and leading large teams and working in matrixed operating structures experience- Bachelor's degree or equivalent- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- 10+ years of driving growth through and with cross-functional teams including inside sales, technical, marketing, segmentation, legal (contracts) experience- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent ...

At Amazon, we're working to be the most customer-centric company on earth. Our Global Corporate Investigations team is known for its speed, accuracy and exceptional service. To drive this program we are looking for a new Head of Global Corporate Investigations to lead security professionals investigating complex, diverse incidents in the workplace. Our ideal candidate will have extensive senior leadership experience of security investigations and discretion in handling confidential and critical information. Proven success of leading teams with a strong bias for action, demonstrating ownership and earning trust with internal and external partners is critical. Our candidate will also understand that supporting their people and customers is one of the most important roles they perform.Key job responsibilitiesLead Amazon Corporate Investigation teams located in America, Europe and Asia Pacific Set investigation strategy, goals, roadmaps and policy with a bias for action and direct focus for all global customersTake ownership for complex cases, team performance and critical decisions without immediate management approvalDeep dive investigative processes and systems, drive a high quality of customer service, deliver effective communication and customer care plans Earn trust with internal and external partners, collaborate and identify opportunities for growth and support to multiple security teams. Provide consistent investigative subject matter expertise to your teams Lead the global investigative case management strategy; identify, embrace and develop technical solutions Learn and be curious about global reporting trends, introduce opportunities for incident prevention, minimize and prioritize business risk by reacting quickly and thinking long term Produce comprehensive, regular performance reports and data to capture team success, partner engagement, customer obsession, misses, innovation, growth Ensure effective management of global vendors and team budgets A day in the lifeAs the Head of Amazon Protective Services (Corporate) Investigations you will lead teams around the world who respond to a variety incidents reported by our staff in our corporate workplace. You will drive high performance and direct all efforts at supporting our customers when they need help. You will be required to travel internationally and operate in a highly diversified environment which includes numerous regulatory and law enforcement environments, cultures, languages, crime levels, staff numbers and local concerns. You will be a critical point of escalation for senior Amazon leaders, you will provide case summaries, make security recommendations, lead global and regional meetings with your teams and multiple stakeholders. You will identify incident reporting trends and aim to prevent reoccurrences by working closely with your counterparts in Amazon Corporate Security leadership. You will look to expand the scope of the investigative skill at your disposal by benchmarking and collaborating with multiple Amazon global teams. As head of a global team your work is both strategic and operational; you will lead a successful investigative strategy to support victims and customers, you will adapt to changing policies and legal systems, you will follow regional data to identify opportunities to better support our staff, you will present monthly and quarterly investigations meetings to senior leaders, set the strategy for headcount, budget and operational priorities each year, review performance of our highly talented teams, ensure training programs are relevant, effective and best for our customers. You will identify where resources are best placed within a developing global location strategy, you will coach and mentor your teams, remove blockers, be creative, be willing to experiment, recruit high quality candidates, and enforce Amazon policy. In addition, you will dive deep daily into the global investigative workload, take ownership for high priority cases, and manage a flexible case delivery strategy. BASIC QUALIFICATIONS10+ years experience of physical security investigations and senior leadership A relevant degree or degree equivalent (e.g., security, risk, political science)Demonstrable experience managing corporate security, loss prevention, law enforcement or related physical security investigationsExperience at senior level of leading dispersed investigation teams, including development, hiring, and performance managementRelevant advanced experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentAdvanced proficiency in written and verbal English ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business team is looking for a Head of Partner Marketing, to work with our Business Development and Partnership teams to drive engagement and lead generation with and through enterprise-level partners to help accelerate Amazon Business growth. This role will be responsible for hiring a team, creating a marketing strategy that aligns with business goals, and execute marketing activities (digital campaigns, virtual and in-person events, sponsorships, etc.). A successful candidate is a marketing leader who has experience building teams, earns trust through relationship building and has demonstrated a strong record of delivering results. This role requires the ability to work through ambiguity in a highly matrixed organization, and critically think through challenges while ensuring that the details are not missed. The ideal candidate is customer obsessed and thinks strategically and analytically about customer challenges and how to best present Amazon Business solutions. Key job responsibilities• Collaborate with the Business Development and Partnership teams to develop and deliver enterprise-level marketing activities and engagements (to, through and with partners)• Manage a team responsible for executing marketing activities including content creation, and sponsorship and events strategy • Collaborate with extended Amazon Business teams (including other marketing teams) to deliver top-notch experiences for partners, customers, and prospects• Track marketing performance on an ongoing basis, constantly looking for ways to improve the customer experience • Present your results in weekly, monthly and quarterly business review meetings to process participants and stakeholdersBASIC QUALIFICATIONS- 10+ years of professional non-internship marketing experience- Experience managing teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams- Experience presenting metrics and progress to goal to senior leadership ...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels that they can cancel at any time, and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, high-growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.If this sounds exciting to you, please read on.Amazon is seeking a leader to head our Strategic Initiatives division within Prime Video. This role will be instrumental in shaping the future of our streaming service and driving innovation in the rapidly evolving digital entertainment landscape.Key job responsibilities1. Lead the strategic direction and growth of Prime Video for certain Amazon devices.2. Identify and develop new strategic initiatives to enhance Prime Video's offerings globally.3. Collaborate closely with product, engineering, content, and marketing teams to create and execute a growth strategy for Prime Video device integrations to drive great customer experience.4. Drive partnerships with key stakeholders, including content providers, technology partners, and device manufacturers to expand Prime Video’s reach and capabilities on certain devices.5. Analyze industry trends, consumer behavior, and other relevant data to inform product development and business strategies.6. Oversee the development and launch of new features and services for our Prime Video app on certain devices.7. Work closely with Amazon's leadership teams to align on strategies with overall company goals.8. Define and track key performance indicators (KPIs) to measure the success of Prime Video and strategic initiatives.BASIC QUALIFICATIONS- 10+ years of building and leading large teams and working in matrixed operating structures experience- Bachelor's degree or equivalent- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent ...

Amazon Prime is a core pillar of Amazon’s consumer businesses and aspires to be the world’s most engaging, satisfying, and loved membership program which delivers profitable growth by improving the Amazon experience. Prime currently serves over 200 million members worldwide, and relentlessly innovates to bring move value, convenience, and entertainment to our members. We have been investing in transformational capabilities that will:• Accelerate Prime’s growth by reaching new customer segments and countries.• Strengthen and differentiate the Prime value proposition, for all customers and for key growth segments.• Empower every Amazon business to accelerate its growth through Prime.• Lead the way and accelerate customers’ adoption of Amazon in new locations and segments. The Sr. Manager, Product Management-Tech for Worldwide Prime Benefits will lead a team of product managers to accelerate the growth of Amazon Prime, by working with internal Amazon teams to enhance and launch benefits. This is an expansive role that will touch almost every consumer business at Amazon. You will also be responsible for defining technical constructs and shared customer experiences to unify and simplify the overall portfolio of benefits enjoyed by Prime members. The right candidate for this role will have a proven track record of customer obsession in identifying, prioritizing, and shaping trajectory-bending value propositions. They will need strong ownership instincts to align multiple internal and external cross functional stakeholders towards common goals, and be comfortable navigating and presenting to Steam members. They will need to establish repeatable metric driven inspection mechanisms to hold internal teams accountable for continuously raise the bar for customers. They will have deep empathy for customers and an ability to communicate the value of Prime in intuitive and compelling ways. Key job responsibilitiesKey job responsibilities include:• Work with digital benefits in Devices & Services, Video, Music and Audible to develop experiences for Prime members that are compelling to customers and financially accretive to Amazon as a whole. • Work with Retail and Delivery Experience teams worldwide, particularly for Grocery and Everyday Essentials, to make Prime the best experience in any given locale. • Work with UX Design, Brand Marketing and benefit partners to develop and enforce an overall brand architecture for Prime, including naming and classification of benefits, badging, and plans/tiers/offers portfolio. • Establish the vision for sharing of benefits within Amazon Prime households worldwide and build a common sharing CX and policy in collaboration with Identity, P13n and benefit partners. • Collaborate with Digital Acceleration and Prime tech teams to define common architectural and CX constructs to support a diverse range of Prime benefits, sharing policies, and tiers worldwide. • Develop metrics and mechanisms for tracking the health of Prime benefits worldwide and work with benefit teams to continuously improve benefit performance.• Guide, coach, and develop product managers and engineers to execute on their charter and raise the bar. About the teamThe Benefits, Pricing and Constructs (BPC) team is responsible for defining WHAT Prime is (e.g., benefits included, business model and pricing, tiers) to provide disproportionate value for Amazon and accelerated growth for Amazon businesses. Our sister team, Membership Growth, focuses on the customer acquisition and retention funnel. Together, we roll into the the WW Prime organization, which is the steward of one of Amazon's most valuable assets and one of the most loved consumer programs worldwide. We work with country and benefit teams to continuously improve the Prime member experience and value, and grow the Prime member base worldwide. BASIC QUALIFICATIONS- 12+ years of product or program management, product marketing, business development or technology experience- 6+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities• Cultivate a robust customer pipeline by showcasing how our solutions align with customer needs, and report on the status of the opportunity and progression.• Provide strategic account influence and direction that helps customers implement solutions that solve industry-specific procurement challenges.• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions.• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption.• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams.About the teamJoin our dynamic team at Amazon Business Healthcare, where we're leading the charge in revolutionizing the healthcare industry. As part of Amazon's growing investment in healthcare, we collaborate with divisions like AWS, One Medical, Amazon Clinic, Amazon Pharmacy, and Benefits to reshape the Healthcare landscape. Experience the profound satisfaction of contributing to professional growth while personally influencing the evolution of healthcare experiences. If you're a results-driven professional with Healthcare consultative sales expertise and a proven track record of surpassing program goals and revenue targets, we want you on our team.BASIC QUALIFICATIONS- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience with Microsoft Office products and applications- Experience with sales CRM tools such as Salesforce or similar software- Bachelor's degree or equivalent ...

The Customer Service People eXperience and Technology (CS PXT) team is looking for a talented Program Manager supporting global programs. This role is preferred to be located onsite in Seattle, WAThe CS PXT Program Manager is a hands-on, analytical role that provides project support to PXT teams, including analysis of datasets pertaining to PXT programs, building and continuously improving our regional reporting mechanisms, and advising the PXT leadership team on strategic actions to drive improvements in the CS PXT network. The role operates with a high degree of autonomy and discretion in regards to the PXT function and supports projects/initiatives across the globe with an impact on 50,000+ employees on average.Key job responsibilitiesIn this role you will:- Build and maintain partnerships with the PXT team, CS Ops team, WWCS PXT PMO, and other regional and global stakeholders.- Analyze diverse HR datasets across a range of tools and systems, and write compelling narrative to share data stories to stakeholders and equip them to make informed decisions and future plans.- Build and continuously improve PXT reporting mechanisms, track program initiatives’ progress, and update PXT leadership on the status of in-flight programs.- Support CS Operational and PXT Performance cycles and input requirements (annual program planning and goals, staffing plans, site metrics, etc.).- Create and collaborate on change management communication that impacts the PXT employee experience.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. About the teamWhen you join the Customer Service People eXperience and Technology (CS PXT) team, you’ll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you’ll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon we're working to be the most customer-centric company on earth, and that includes protecting our customers and their data. To get there, we need exceptionally talented, bright, and driven people. Do you have a passion for architecture, security, software design and innovative technologies? Do you see security, compliance and risk management as business enablers? Amazon’s Internal Audit team is seeking a technology auditor to perform assessments of Amazon’s Devices, Media and Entertainment, Alexa, Advertising, and Corporate (DMAAC) functions. You will have the rare opportunity to dive deep into the internal architecture of Amazon’s infrastructure and services to assess operational risks and security posture.The ideal candidate is an experienced technology or security professional who can dive deep into a variety of complex architectures, identify risks and ensure DMAAC functions are designed and operating securely. As an IT Audit Manager, you will lead the planning, scoping, execution, and reporting of audits based on identified risks. Assessment scope may include identity and access management, key management, data security/privacy, service monitoring, release management, and service availability.In this position you will dive deep into the details of your audits to develop meaningful findings that help in communicating the risk to the business. Through your work and with high judgement and a strong sense of controllership, you will be a champion for positive change. You must be able to understand complex business processes and identify the full range of risks related to processes, regulatory compliance, organization, policy, and technology.You should be comfortable interacting with technical software development engineers and business leaders, have a technical background and the ability to learn new technology concepts quickly. You should be able to translate technical risks into business issues. You should be able prioritize findings and recommendations and facilitate multiple stakeholders to agree on appropriate solutions and verify that risks are mitigated appropriately.You must be comfortable performing as a sole contributor or teammate, and coaching and training less experienced auditors. You must be an excellent writer who can succinctly communicate complicated technical issues in business terms. You must be a strong project manager who can manage a team and conduct your own audits from beginning to end, often managing multiple projects at once.The position is based out of Seattle or Washington D.C. metro area and may require up to 10 - 20% travel, including some international travel.Join us and help us to continue to raise the operations and security bar for Amazon!BASIC QUALIFICATIONS- BA/BS degree in Management Information Systems, Computer Science, Computer Engineering, or related field.- 4+ years of experience assessing complex system architecture, software development, IT Operations and Compliance, Information Security, and/or Technical Program Management. ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. As an Information and Communications Technology (ICT) Design Engineer you will work with multiple design disciplines, network engineering teams, technical deployment engineering and management, and operations teams to bridge gaps, and support design and deployment of ICT infrastructure in Amazon Physical Stores. Amazon Stores are the first grocery stores to offer Just Walk Out (JWO) Technology. These are stores with advanced shopping technology so you never have to wait in line. Our checkout-free shopping experience is made possible by our JWO Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. The position requires strong working knowledge in a wide variety of building types and systems (both the design of such systems and also installation and maintenance). Candidates must be capable of making creative design recommendations and must have the ability to articulate design justification to different groups within the organization. This position will be part of an exciting, fast-moving ambiguous business unit, where everyone on the team needs to be entrepreneurial, wear many hats and work effectively in a highly collaborative environment. As a member of this team, you will work directly with engineers and managers across the globe to develop connectivity solutions for the physical layer. You will work with multiple teams to design and plan ICT network infrastructure to include space, pathway, power, cooling, wireless and cabling design specifications for construction and permitting. You will work with industry suppliers and manufacturers to develop product requirements and recommend new technologies. You will work with and manage third party ICT design consultants and Low Voltage Contractors (LVC).You are the right person for this job if you have a strong end user focus and a passion for producing high-quality work. You must be a self-starter, creative, and a critical thinker with an intense curiosity and drive for learning. You must demonstrate the ability to efficiently plan and prioritize all deliverables and resources across multiple projects and working groups spanning design and technology. This position requires you to manage stakeholder expectations, schedules, budgets, assets and scopes—because organization and attention to detail are in your DNA. You will work closely with internal teams and external partners. You will make decisions and find solutions quickly and with confidence, and not expect someone else to show you the right way forward. You are the right person for this position if you take ownership of your work, display a great deal of initiative, possess common sense, sound judgment, and a sense of humor. As an ICT Design Engineer you will:* Collaborate with MEP Designers, Network Engineers, Architects, Design managers, Procurement teams and Implementation Managers to coordinate design and deployment of IoT devices and ICT infrastructure to include power, cooling, space, pathways, cabinets, racks, and network equipment * Review, approve and stamp ICT product data submittals with RCDD, P.E. or other ICT industry certified Stamp * Develop, establish and revise ICT BODs, SOPs, and Construction Specifications * Work with BIM teams to create, edit, and revise design drawing details and templates * Attend design meetings, and review, comment and approve ICT design drawings and specifications using Bluebeam or other PDF software * Analyze, optimize, troubleshoot and improve Wi-Fi network designs * Write 1 pager and 6 pager technical documents with analytical cost data and present to executive leadership to propose changes in ICT designs * Work with procurement teams, product manufacturers and distributors to develop maintain and manage Global ICT Product equipment lists, pricing and lead times * Develop and provide RFP, SOW and Bid Templates to ICT design consultants and LVC. Review, analyze, level and compare bids * Manage ICT design consultants and LVC Contractors holding them accountable for on time, high quality deliverables * Identify and respond to risks and high-priority issues rapidly and effectively. * Support new technology development and design activities that improve infrastructure quality, reduce cost, and installation time. * Travel 25+% to review projects, coordinate with onsite personnel and contractors at JWO 3P Stores. * Have fun and offer creative out of the box solutions.This is an opportunity to leverage and grow your existing experience in an innovative and highly collaborative environment where the results of your work will directly impact Amazon and its customers.About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS* BICSI RCDD Certification or internationally recognized equivalent (e.g. CDCDP, DCDC, CNIDP, PE etc.)* 5+ years Information and Communications Technology (ICT) design experience* 5+ years of working experience with fiber optic components, cabling, and interconnect products, technologies, and standards* 5+ years of experience developing design documentation (plans, specifications, etc.) for construction and/or permitting* 3+ Years experience in Revit ...

**This position requires fluency in English and Japanese, both written and spoken, with the ability to communicate effectively in technical settings, with senior executives, and with external customers.**AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Enhanced Support Services (ES2) (formally E2M) team is part of the broader AWS Support organization and is a dive and save team who are dedicated to managing critical escalations, working with all areas of AWS including Support Engineering, Enterprise Support and the Service Teams to find a path to green for our customers. ES2’s purpose is to drive operational excellence and improvements to the overall customer experience.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers..*** Please note for this position, the core business hours of operation while in Daylight Time are from 8am-4pm PDT (10am-6pm CDT, 11am-7pm EDT). You can be located in any hub location time zone within the US but please only apply to this position if you are able to accommodate these core hours and periodic weekend coverage on a rotational basis (Tuesday-Saturday or Sunday-Thursday schedule when assigned, maintaining five-day work week). ***Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:* Drive the resolution of large scale customer impacting incidents as part of a team rotation* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads* Contribute to Problem Records for customers* Conduct continuous real-time proactive monitoring of customer metrics* Prioritize, manage, and own emerging and developing customer issues from start to finish* Monitor and manage communications during high impact events via relevant channels* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence* Lead projects and teams to drive operational improvements* Create and review documentation; design/influence new standard operating procedures* Identify and troubleshoot recurring platform issues and own projects to drive improvements* Mentor peers in your areas of technical and operational strength* Perform other duties as required by the organizationAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Speak, write, and read fluently in Japanese- 3+ years of technical support experience- Bachelor's degree- Knowledge of distributed computing environments- Experience with AWS services and/or other cloud offerings ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Enhanced Support Services (ES2) (formally E2M) team is part of the broader AWS Support organization and is a dive and save team who are dedicated to managing critical escalations, working with all areas of AWS including Support Engineering, Enterprise Support and the Service Teams to find a path to green for our customers. ES2’s purpose is to drive operational excellence and improvements to the overall customer experience.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers..*** Please note for this position, the core business hours of operation while in Daylight Time are from 8am-4pm PDT (10am-6pm CDT, 11am-7pm EDT). You can be located in any hub location time zone within the US but please only apply to this position if you are able to accommodate these core hours and periodic weekend coverage on a rotational basis (Tuesday-Saturday or Sunday-Thursday schedule when assigned, maintaining five-day work week). ***Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:* Drive the resolution of large scale customer impacting incidents as part of a team rotation* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads* Contribute to Problem Records for customers* Conduct continuous real-time proactive monitoring of customer metrics* Prioritize, manage, and own emerging and developing customer issues from start to finish* Monitor and manage communications during high impact events via relevant channels* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence* Lead projects and teams to drive operational improvements* Create and review documentation; design/influence new standard operating procedures* Identify and troubleshoot recurring platform issues and own projects to drive improvements* Mentor peers in your areas of technical and operational strength* Perform other duties as required by the organizationAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of technical support experience- Bachelor's degree- Knowledge of distributed computing environments- Experience with AWS services and/or other cloud offerings ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services is looking for a Technical Infrastructure Program Manager to expand our Edge Infrastructure.In this position you will be responsible for prioritization, scheduling and execution of network changes and upgrades across Amazon Data Centers. You will manage our cross-functional projects, which require working with multiple AWS internal departments and groups including network operations, network engineering staff and internal project management teams, as well as external vendors. You will develop and manage project schedules, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies, and facilitate conflict resolution through the full project cycle. A background in IT infrastructure, technology deployment or computer science is essential for your success in this position. A successful candidate will have a proven track record of project completions that are on time and within budget. A candidate with demonstrated ability to lead others in a technical environment through facilitation of technical whiteboard sessions, deep diving project risks and issues and coordinating implementations to remove barriers to project success will thrive in this environment.Key job responsibilities• Monitor the network infrastructure health, customer demand, anticipate risks, resolve issues and initiate corrective action as appropriate.• Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.• Manage the dependencies and the interfaces between projects and negotiate the trade-offs as needed.• You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.Manage multiple competing cross-organizational projects/programs simultaneously• Interact with engineers, technicians, project managers and senior management on a daily basis• Analyze, interprete and visualize data, with Redshift, Oracle, Tableau, QuickSight, Redshift, and other BI management and visualization tools.• Drive automation initiatives, and drive simplification efforts in engineering and project/program management and architectures to unblock innovation• Create predictable process paths for large and/or A day in the lifeMeeting with project teams to ensure progress and delivery timelines meet or exceed the need-by-date. Planning future projects, coordinating design and requirements discussions and driving commitment from stakeholder teams to ensure project are started and finish on time. Reviewing processes and mechanisms for improvement opportunities and driving improvement initiatives at the team and org level. About the teamGCNA Deployment team responsible for the timely delivery of Border Networking deployments for AWS. Team members own their deliverables end-to-end within a defined geographic scope of ownership.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in a relevant IT Discipline- 5+ years of project management experience- 5+ years of Data Centre and/or Network Deployment experience- 5+ years experience in deploying/operation in Layer 2/Layer 3 networks including DWDM, load balancers, and content delivery networks. ...

The International Expansions team is responsible for helping to launch new Amazon marketplaces around the world. We are seeking a Supply Chain Instock Manager to help work with our top vendors around the world to drive our global direct import business. You will have responsibility for end-to-end business ownership of the import supply chain processes from manufacturer to the availability in our Fulfillment Centers and for developing and implementing inventory management strategies to optimize customer experience.The position requires an individual who can work autonomously in a fast paced, demanding and often ambiguous environment. Additionally since this position involves working with multiple stakeholders around the world in a fast growing opportunity. We need someone with strong stakeholder management capabilities and ownership with great bias for action in getting things done themselves. In this role, you will be a true entrepreneur and manage all aspects of your business on a daily basis.Key job responsibilities• Manage availability and inventory health including: improved in-stock rates, inventory planning, vendor lead time, fill rate, unhealthy inventory and forecast accuracy for import selection.• Driving meaningful data driven solutions to solve complex supply chain problems• Create and run buying/forecasting scenarios and enable better buying decisions to ensure continuous improvement in the buying process• Drive automation programs for Imports.• Step changing the vendors’ operational performance by acting as their internal consultant on forecasting/buying/operations domain• Establish and maintain relationships with senior leaders of partnered vendors to grow and optimize the joint import business.A day in the lifeYour core responsibilities will include monitoring inventory health and adjusting buying/forecasting accordingly. You will also work with stakeholders in CA, US, MX, Europe, APAC/MENA taking inputs and pivoting priorities based on business needs. About the teamGlobal Purchasing works with emerging countries to buy directly from origin and import. Our vision is to supply customers in the world with the best selection and price. We are a business that is still growing and inventing. BASIC QUALIFICATIONS- 5+ years of supply chain, inventory management or project management experience- 5+ years of with Excel experience- Bachelor's degree or certificate of completion of studies is required.- Fluency in English- Advanced analytical skills- Ability to travel internationally- Previous experience with managing multinational companies business ...