Seattle

Come join the Amazon Legal team in the fight against fraud! We are looking for a talented, tech-savvy attorney to provide business line legal support to the WW Customer Trust team. Our vision is for Amazon to be the most trustworthy place for customers to shop, as well as the best place for our selling partners to grow their businesses. This roles supports functions including buyer risk prevention, sales abuse prevention, and internal investigations teams, who use novel technology to prevent and detect sophisticated bad actor networks and hold them accountable.Key job responsibilitiesAs business line counsel for WWCT, you will:- Advise on a broad range of product, commercial, and regulatory matters- Directly advise the leadership team and influence the direction of the business- Support the development of AI and other novel science techniques to protect Amazon's store at scale- Advise on pre-litigation legal disputes- Work cross-functionally, particularly with other internally and externally to hold bad actors accountable through criminal referrals and proactive litigation- Lead strategic advice on external engagement and legislative initiatives- Build processes that address risk while providing us with the flexibility to move quickly to protect our customersWe are looking for candidates who are innovative, enthusiastic, extremely proactive, and highly customer-obsessed professionals. Developing innovative solutions to novel legal questions is part of our daily business.About the teamYou will be part of the Legal team within NA Stores Legal that supports Amazon's WW Customer Trust team. This team sits within the Selling Partner Services business, the global team that enables third-party sellers to sell products in Amazon's store, but has Amazon-wide responsibilities.BASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent ...

We are seeking a talented and motivated environmental attorney to be based in Seattle or the Washington, DC area to support Amazon Web Services (AWS). AWS provides innovative cloud computing services and IT infrastructure to public and private clients around the globe, including on-demand compute capacity, data storage, content delivery, browsers, and more. The successful candidate will join the AWS Legal Regulatory Risk Management & Compliance team focusing on environmental compliance of AWS’s facilities and operations across North and South America. You will be part of a team that counsels Amazon’s data center business and compliance teams on a broad range of environmental, regulatory, and compliance matters.This role will give the successful candidate an opportunity to join a collaborative, tight-knit team that is leading exciting and pioneering global initiatives as part of a business that is making history. Some travel, domestic and international, will be required.Key job responsibilities- Providing day-to-day advice on compliance issues- Monitoring and advising the business of upcoming environmental regulatory changes- Developing and improving compliance policies and programs- Working cross-functionally with other data center teams to ensure compliance- Negotiating commercial transactions with environmental vendors- Handling pre-litigation legal disputes and inquiriesBASIC QUALIFICATIONS- Juris Doctor and membership in one state bar or equivalent- 5+ years of legal experience- Legal experience in environmental compliance and litigation matters ...

Here’s your opportunity to manage cutting edge legal work and make history with Amazon’s legal team!We are looking for a skilled attorney to support Amazon’s innovative and fast-growing Last Mile logistics and transportation operations. You will be an integral part of the business teams you support, serving as counsel on a broad range of matters, including: (1) Advising on structuring and launching products and other services to procure insurance for both traditional transportation companies and the gig economy, including identifying legal, regulatory, and compliance risks and mitigation strategies; (2) Supporting all aspects of claims administration as managed through third-party and overseen by internal functions, including defining processes and supporting the development and implementation of internal compliance functions; and (3) Reviewing, drafting, and negotiating contracts, including service contracts with third-party claim administrators, brokers, insurers, and other vendor contracts. In all of these matters, you will develop strategies for handling legal and regulatory issues in creative, business-centric ways, and you will build processes that manage risk and allow the business flexibility and freedom to move quickly.You would advise directly on all US legal matters, and would coordinate with overseas lawyers (both in-house and external counsel) for local legal expertise to support overseas programs. Some travel, domestic and international, may be required.BASIC QUALIFICATIONS- Juris Doctor and membership in one state bar or equivalent- 5+ years of legal experience- Experience in the insurance and claims industry- Knowledge of state and federal insurance laws and regulations ...

Here is your opportunity to manage cutting edge legal work and make history with Amazon’s legal team! We are looking for a talented litigator with an eye for expanding their skillset by supporting our innovative and evolving transportation and logistics businesses. This attorney will:• Be an integral part of the business and technology teams they support, and will drive strategy for risk mitigation for our Last Mile transportation operations.• Architect and implement Amazon’s litigation strategy with respect to certain portions of our commercial litigation portfolio.• Dive deep into the most challenging cases in the last mile litigation portfolio, and support driving the right outcome • Think Big and look around corners to spot issues and identify developments of relevance for the Amazon business. • Build processes that address risk and provide us with the flexibility and freedom to move quickly. • Partner with business leaders on strategy and long-term success, earning trust and building relationships.We are looking for candidates who are innovative, progressive, extremely hands-on, and highly customer-obsessed professionals. Developing innovative solutions to novel legal questions is part of our daily business.Some travel, domestic and international, will be required.BASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent ...

Work hard. Have fun. Make history.Amazon is a leader in global e-commerce. Our innovative technologies change the way people find, discover, and buy products and services. Lawyers at Amazon are trusted members of the business. Our work is intellectually challenging, exciting, and fast-paced. Developing innovative solutions to novel legal questions is part of our daily business. We’re looking for a talented lawyer to support Amazon Prime Air, our ground-breaking drone delivery business. Prime Air is growing a safe, automated system that will deliver packages to our customers in 30 minutes or less by drone. You’ll be embedded with the Prime Air team, partnering directly with business leaders as they grow and refine our drone service to delight our customers. You’ll serve as legal counsel on diverse commercial, transactional, and regulatory matters for Prime Air, developing strategies for handling legal issues in creative, business-centric ways and building processes that address risk while allowing the business the flexibility and freedom to move quickly. To be successful in this position, you must be inquisitive, enjoy being continually challenged, and demonstrate sound judgment even in ambiguous situations.This position will be based in Seattle, WA or Arlington, VA. Some travel may be required.BASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent ...

Amazon is looking for a Corporate Counsel, Security to join the team of lawyers supporting our global security teams, policies and practices across a diverse array of business lines and groups — including consumer, devices, entertainment, healthcare, operations, corporate services, physical stores and more.This role will be based in Seattle, Washington and will report to an Associate General Counsel. Some travel, domestic and international, may be required.Key job responsibilities* Providing advice and support to security teams and others on compliance with all manner of security laws and regulations, including cybersecurity, data privacy and data breach laws.* Leading the legal response for security incidents, directing investigation, assessing legal obligations and advising on and drafting customer and regulator communications.* Supporting our teams in drafting and presenting security-related documents to various audiences including executive leadership.* Working collaboratively with teams including Compliance, Public Policy, Public Relations, Privacy and partner legal teams.* Managing outside counsel relationships, directing budgeting and allocation of resources, staffing and strategic approaches to work.* Providing legal advice and support on security aspects of due diligence and M&A agreements.About the teamAmazon is a leader in global e-commerce. Our innovative technologies change the way people find, discover and buy products and services. At Amazon, security is job zero. The Amazon security organization is central to maintaining customer trust and delivering delightful customer experiences. Lawyers at Amazon are trusted members of the business. Our work is intellectually challenging and exciting. Developing innovative solutions to novel legal questions is part of our daily business. BASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent ...

We are looking for a talented and experienced Corporate Counsel to support Amazon’s Core Shopping business, which is responsible for the shopping experiences and systems that enable every customer to discover, evaluate, and select products and services. You will partner with teams developing customer-facing initiatives that directly impact the shopping experience. The person serving in this role will provide legal guidance on new feature and product development; advise on complex issues, including privacy and regulatory matters; and counsel on key strategic initiatives. You will develop strategies for handling legal issues in creative, business-centric ways.Amazon is a leader in global e-commerce. Our innovative technologies change the way people find, discover, and buy products and services. Lawyers at Amazon are trusted members of the business. Our work is intellectually challenging, exciting, and fast-paced. Developing innovative solutions to novel legal questions is part of our daily business.The successful candidate must be enthusiastic, and enjoy working hard, being challenged, and operating in a team-oriented environment.Key job responsibilities• Support business leaders as lead counsel on new product and feature launches• Advise on complex issues, including privacy and regulatory matters• Provide day-to-day, customer-focused advice• Work effectively across business, department, and cross-functional stakeholders• Some occasional travel requiredBASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience in transactional and technology licensing or equivalent ...

Do you like the idea of your watching your legal strategy turn into a business reality? Do you see yourself as your client’s partner rather than counselor? Amazon’s trademark legal team is looking for a smart, experienced, creative, and highly motivated corporate counsel with keen judgment and the ability to thrive in a premier in-house role. As an attorney on our team, you’ll manage trademark matters for multiple business segments at Amazon. You will interact directly with teams to protect their brands, trademarks, copyrights and domain names. Responsibilities include direct management of clearance, prosecution, maintenance and enforcement of our growing US and foreign trademark portfolio, client counseling, licensing, developing and implementing intellectual property protection policies, and educating and coaching the business on intellectual property matters.This position will be an attorney in a dynamic team of IP professionals responsible for trademark, copyright and domain issues globally. Compensation based on experience and includes equity compensation.Key job responsibilitiesDemonstrate expert-level knowledge of trademark and copyright issues, opportunities and best practices for companies in the technology and retail spaceAbility to be responsible for all trademark and copyright-related activities for multiple business segments, including training, branding, risk assessment, prosecution, maintenance and enforcement, in a fast-paced, frugal environmentAbility to understand and resolve complex legal and business issuesAbility to effectively translate IP issues to members of the creative, technology, business, management and legal teamsBASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience managing a large trademark portfolio, consisting of domestic and foreign marks, trademark search and clearance, leading investigations and negotiations to resolve trademark disputes ...

Unleash your creative potential and help shape the future of Alexa & Devices Marketing! Join our dynamic team, where you'll help craft innovative marketing campaigns for Alexa and Echo devices seen by millions of customers worldwide.At Amazon, we're passionate about inventing on behalf of our customers. As a Creative Director, you'll have the opportunity to develop compelling, scalable designs that form the foundation of our campaigns, helping our customers explore Alexa and Echo devices and the subscriptions and services we offer. You'll collaborate with talented professionals across various teams and disciplines. You'll bring your unique vision to life through “big activation ideas”, social media, advertising, onsite campaigns that enhance customer experience and invite them to engage with us.In this role, you'll contribute to our mission by:- Conceptualizing and executing innovative marketing campaigns that resonate with our diverse customer base- Collaborating with cross-functional teams to develop cohesive creative strategies across multiple channels- Mentoring and inspiring fellow creatives, fostering a culture of creativity and excellence- Leveraging data-driven insights to refine and optimize our marketing efforts- Pushing the boundaries of what's possible in marketing across various asset types and platforms- Bringing strong project management skills, web expertise, design ability, typographic skills, and acute attention to detailKey job responsibilities- Design and implement engaging campaigns across various mediums and channels- Collaborate with internal teams and external partners to gather creative requirements and define performance metrics- Lead the development of high-quality, innovative multimedia assets- Propose design concepts using sketches, animatics, prototypes, and mood boards- Develop design systems that standardize our brand across digital touchpointsA day in the lifeAs a Creative Director, you might brainstorm new campaign ideas, provide feedback on design concepts, or present your latest work to stakeholders. Throughout the day, you'll collaborate with copywriters, UX designers, and marketing managers to ensure cohesive and impactful campaigns.You'll also spend time analyzing performance data, identifying trends, and using these insights to inform future creative strategies. Your role will involve mentoring junior creatives, fostering their growth, and nurturing a collaborative team environment.About the teamOur Alexa Marketing team is a diverse group of professionals passionate about innovation and customer-centric marketing programs. We value collaboration, open communication, and the sharing of ideas. Our inclusive culture encourages everyone to contribute their unique perspectives, resulting in innovative marketing solutions that push the boundaries of voice technology. We offer a supportive environment where you can grow your skills, take on new challenges, and make a significant impact on how millions of people interact with technology in their daily lives.Our products range from emails, social posts, onsite graphics, advertising concepts/pitches, storyboards/animatics and style guides. We deliver solutions that range from always-on product advertising, full-funnel campaigns, and highly customized marketing via email, social and onsite.Join us in shaping the future of voice technology and creating marketing experiences that delight and inspire our customers!BASIC QUALIFICATIONS- 8+ years of driving compelling creative strategy and execution at an agency or in-house creative team experience- Bachelor's degree ...

The Reputation Marketing & Insight team is hiring a Creative Project Manager to oversee critical creative campaign logistics - specifically: production timeline management, asset organization and delivery, file storage, tracking relevant budget implications. This role requires meticulous attention to detail and a proven ability to manage multiple, competing priorities simultaneously.Key job responsibilities* Independently project manage the production of assets for multiple RMI integrated paid marketing campaigns from concept creation to file delivery.* Own the creation and management of workback schedules for all creative work and asset production.* Anticipate bottlenecks, provide escalation management, anticipate risks, and balance business needs versus creative decisions.* Provide general support of the approved creative strategy of paid marketing campaigns.* Capture and track actions from campaign alignment meetings and creative reviews with senior leaders, internal stakeholders, and global partners.* Assist in building the team’s creative partner network and establish effective relationships with both internal creative teams and external agencies to achieve campaign timelines and help facilitate the creation of bar raising content.* Support the presentation and documentation of campaign asserts and creative development process.* Own all creative file management and act as team DAM system admin to ensure effective and optimized storage and cataloging of all campaign and creative assets.* Track all creative production spends and collaborate with team budget owner to provide creative solutions to optimize allotted budget as well as remove any roadblocks or bottlenecks to ensuring on time and competitive payments.* Work with Marketing Ops team to ensure required vendor paperwork (including NDAs, SOWs, advance requests, etc.) are in place.* Constantly improve existing processes and workflows and document established processes as needed.About the teamOur team employs a range of data inputs to learn about the most impactful way to reach our audiences. While we follow the data, we are also not afraid to challenge it. We elevate truths about our brand. We meet our audiences where they are and go deep on channel-specific creative. Most of all, we respect our audiences through thoughtful and intentional work. Our team strives to identify the persuasive return on investment for every dollar we spend. We build marketing plans that persuade our core audiences through best-in-class media tactics and measurement methodology that enables us to optimize towards the principles and platforms that achieve real-world outcomes at the expense of those that don’t. Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop and take on more complex tasks in the future.BASIC QUALIFICATIONS- 5+ years as a creative project/program manager, producer, or account lead in a creative agency or similar experience; including proficiency with project management tools.- Experience in marketing, creative, and production settings. ...

At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our customersWe are seeking a motivated and multi-talented Customer Experience Lead, who will be responsible for driving continuous improvement initiatives as we scale our newest access control product portfolio. This role is inherently cross-functional - this leader will work closely with engineering, product/program management, design, sales, operations, finance, legal, business development, customer service, and executive teams to 1)Set up metrics and anecdote collection mechanisms to identify customer experience related issues 2)Drive process improvement initiatives to drive down defects and improve customer satisfaction 3)Identify opportunities for product feature enhancements based on emerging customer feedback and prioritize fixesA successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of sales operations or equivalent experience- Leading process improvement initiatives- Leading cross functional projects to drive continuous improvement in business metrics- Experience in field/service operations- Experience in SQL/Salesforce/Excel/other BI tools ...

Would you like a career that gives you opportunities to help customers change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS) within the Manufacturing Industry? Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or more Enterprise Manufacturing organizations. Our CPMs are accountable for helping Manufacturing customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Global Account Manager, the CPM oversees strategy execution in truly transformational, ground breaking projects.The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Helping shape Manufacturing customers’ long-term, strategic, transformational roadmaps, having a high.- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term. - Establishing Executive relationships across Technology & Business groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions. - Preparing and presenting technical and commercial proposals to Manufacturing Chief Experience Officer (CxO) leaders that articulate accelerated business outcomes through cloud technologies.- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.- Delivering on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Supporting scale through shared learnings and mechanisms across the Professional Services sales team.AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.The main focus of Professional Services is to help our customers with defining and accelerating their Cloud Journey using the Cloud Adoption Framework:- Digital Optimization - Helping our clients accelerate the migration of existing workloads and infrastructure into the cloud across multiple business units and regions- Digital Innovation - Defining new business applications and offerings making use of the latest powerful AWS capabilities such as; Data Analytics, IoT and Machine Learning.This customer facing role may require up to 50% travel to customer sites.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 8+ years of managing a book of business with sales and revenue targets in a consulting/professional services business setting- 3+ years working in the Industrial Manufacturing sector as a consultant or part of a Professional Services organization- Business development experience including multiyear, multiple service offering proposals resulting in contracts with +$10M total contract value.- Experience with CRM systems with a view of pursuits, progress, and pipeline conversion- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. ...

Amazon Devices is one of the most innovative and fastest growing businesses at Amazon. Within the Amazon Devices, the Pre-Owned business team owns the Trade-in experience, and manages the sales of a broad portfolio of pre-owned devices. We set big goals and are looking for people who can help us reach and exceed them.Do you want to work in a role where you are encouraged to build and have the autonomy to push boundaries? Do you love to see an immediate impact from your actions? The Devices team at Amazon is seeking a talented and experienced Segmentation Scientist to drive our new initiative, which aims to create a best-in-class trade-in and upgrade experience for Amazon Device customers. In this role, you will leverage science skills to plan and execute experiments, identify key customer segments, analyze results, and predict benefits. You'll work cross-functionally with product, marketing, and analytics teams to develop scientific targeting strategies to effectively reach various customer segments with personalized offers. You'll apply advanced data science techniques to solve complex business problems and directly impact the customer experience. Your work will help millions of customers access the latest innovations while driving business value. The ideal candidate will have strong analytical and communication skills, experience with experimental design and customer segmentation, and the ability to translate data into actionable insights. If you're passionate about using data to drive product strategy and customer experience, we'd love to talk to you about joining our team!Key job responsibilities- Design and plan upgrade experiments across product lines, customer segments, and multiple channels (e.g., email, gateway, on-device amongst other channels)- Develop customer segmentation models to identify high-value upgrade targets- Develop Propensity Models based on the experimentation- Analyze experiment results and customer behavior to uncover key insights- Build predictive models to forecast upgrade rates and program benefits- Partner with marketing teams to test, evaluate, and refine targeted messaging and optimal channel mix for different customer segments, with the goal of optimizing channel strategy, engagement, and conversion rates - Collaborate with product teams to refine the upgrade experience based on data insights - Present findings and recommendations to leadership to drive strategy This is an exciting opportunity to shape a major strategic initiative for Amazon Devices. BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression- Bachelor's degree, or 5+ years of professional or military experience- Experience working with complex data sets- Experience communicating results to senior leadership ...

This role is located in one of our approved office locations in Seattle, WA.Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?As a Customer Success Manager with BEATS-Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.Amazon Vendor Services Team works with Vendors who sell products such as:BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & Software Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon, including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide support and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, issues, and projectsBASIC QUALIFICATIONS3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skillsExperience analyzing data and best practices to assess performance driversBachelor's DegreeData analysis experience including manipulating large datasets from complex systems and interpreting resultsExperience developing and implementing strategiesExperience influencing stakeholdersProficient in ExcelTime management, prioritization, and problem-solving skillsStrong written and verbal communication skillsExperience rapidly adapting to change and dealing with ambiguity ...

Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team!The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.Key job responsibilitiesWe are seeking a Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners.A day in the lifeAs a Customer Success Manager, you will:• Utilize advanced data analysis to uncover growth opportunities and optimize operations• Provide tactical support to vendors to ensure prompt resolution • Be the end-to-end owner of the vendors promotional events• Drive a strong on-site experience for our customers by partnering with the catalog team(s)• Build trusted relationships with vendors and advocate for their needs within Amazon• Collaborate cross-functionally to deep dive and resolve complex vendor issues• Educate vendors on Amazon's tools, policies, and growth strategiesBASIC QUALIFICATIONS• Bachelor’s Degree• 2+ years of experience in business relationship management, customer success, account management, vendor management, or related fields• Proficiency in Excel including complex formulas, pivot tables, and data manipulation• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly• Strong written and verbal communication skills for concise and accurate responses• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings• Attention to detail and strong problem-solving skills• Proven track-record of taking ownership and driving results • Comfortable working in a diverse group and contributing to an inclusive culture ...

This role is located in one of our approved office locations in Seattle, WA or Santa Monica, CA, dependent on business need. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?As a Customer Success Manager with Home and Lifestyle, Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.Amazon Vendor Services Team works with Vendors who sell products such as:Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.)Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon, including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide support and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, issues, and projectsBASIC QUALIFICATIONSBachelor's Degree3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skillsExperience analyzing data and best practices to assess performance driversData analysis experience including manipulating large datasets from complex systems and interpreting resultsExperience developing and implementing strategiesExperience influencing stakeholdersProficient in ExcelTime management, prioritization, and problem-solving skillsStrong written and verbal communication skillsExperience rapidly adapting to change and dealing with ambiguity ...

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical contact center background, customer experience, and skills necessary to help position AWS as the Cloud Contact as a Service (CCaaS) cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Connect team as an Amazon Connect Customer Success Specialist Solutions Architect (CSS SA)!WWSO is part of the AWS Specialist & Partner (ASP) org, which works backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture with deep technology and industry expertise who help carry their fields into the future. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.As AWS and Amazon Connect continues to grow rapidly, we are seeking an Amazon Connect Customer Success Specialist Solutions Architect (CSS SA) to join our team. As a CSS SA you will leverage both internal and external resources from our partner community, field account teams, AWS Professional Services, and the Amazon Connect service team to drive customer results. Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. You will employ a methodical strategy to help customers migrate quickly to Amazon Connect in order to realize the many business and technical benefits of the service. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.Key job responsibilities* Leverage your deep expertise in the Contact Center and customer experience domain to advance adoption of AWS products in service to customer goals.* Collaborate with specialist, sales, marketing, and products teams to ideate around your customers’ most challenging business problems. * Act as a trusted advisor to line of business and C-suite leaders. * Lead architectural reviews and workshops to advance your customer’s technical objectives. * Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities. * Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud. * Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.* Increase adoption of Amazon Connect features over time and in a way that delivers value to customers.A day in the lifeThe Amazon Connect Customer Success Specialist Solutions Architects (CSS SA) work with teams from our partner community, Professional Services, AWS account teams, and Amazon Connect service team members to drive customer success. A CSS SA will work directly with customers to accelerate their deployments and increase adoption in alignment with the customer’s business objectives.About the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect, the fastest growing AWS service and a leader in the Contact Center as a Service (CCaaS) market segment. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology- Experience with complex Contact Center as a Service (CCaaS) implementations- Bachelors degree or equivalent experience ...

Join Amazon’s Tax Team as a Data Analyst for LATAM compliance.Are you a dynamic Business Analyst with a passion for tax technology? Are you proficient with Data Analysis tools such as SQL? Amazon's Global Tax Services Team is seeking an enthusiastic individual eager to navigate new territories, learn rapidly, and handle confidential information with the utmost integrity.You're the ideal fit if you possess a blend of data proficiency, solution design skills, and a solid grasp of tax or accounting principles. Your ability to make informed judgments and adapt in a fast-paced environment sets you apart. As a self-starter, you excel in driving initiatives and thrive in a results-driven setting.Key job responsibilitiesIn this role, you'll have a diverse range of responsibilities, including:- Design and Delivery: Contribute to the design and implementation of scalable tax technology solutions. - Data Analysis: Conduct in-depth research and analysis of tax reporting data for specific tax jurisdictions, addressing data quality issues, and defining functional requirements for technical development.- Process Improvement: Collaborate with tax teams to enhance efficiency and controller-ship in current processes, educating them on data acquisition for reporting, planning, and controller-ship.- Collaboration: Work closely with cross-functional teams, fostering relationships with the tax, business and engineering teams across Amazon.- Metrics Development: Support the creation of new metrics to quantify the value of various aspects of tax data.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Amazon Web Services (AWS) is seeking a Data Center Civil Engineer to join its design team in Seattle, WA; Herndon, VA; Austin, TX; or Columbus, OH. As a Data Center Civil Engineer at AWS, you will lead Civil Engineering designs for Amazon Data Centers. You will be part of a highly creative and efficient design team comprised of Architects, Engineers, and Designers tasked with solving problems and challenging the status quo. As a subject matter expert, you will have a direct impact on the design of prototypical Data Center sites, provide technical design guidance and vendor oversight, solve large-scale implementation issues, and build a strong understanding of site design and program requirements. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Manage our external civil design consultants through the Data Center design and construction process. - Review designs for site layout, grading, power substations, storm water, utilities, and pavement. - Coordinate with internal and external MEP design engineers. - Effectively communicate design standards to internal and external project partners. - Communicate conceptual designs and create/maintain project documentation before, during, and after construction. - Develop and maintain design standards, design prototypes, and template specifications related to site design for Data Centers and supporting infrastructure. - Coordinate with AWS Due Diligence and Real Estate teams to determine site selection criteria and review Due Diligence reports. - Create, review, and release design RFPs for various projects, including DCs and special program facilities. - Manage multiple fast paced projects simultaneously. Foresee and manage internal Technical Program Manager’s (TPM’s) expectation regarding project-specific cost and schedules variables. - Lead initiatives aimed at improving cost, quality, schedule, and consistency- Travel for site assessments, internal design meetings, construction review, and interfacing with authorities having jurisdiction. Anticipated travel is approximately 25%. About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- Professional Engineering License, or plan for achieving licensure within 12 months of start date.- 7+ years professional experience in commercial, warehouse, and/or industrial site-civil design experience. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.In this position, you will play a key role in operational and process improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Community (DCC) organization, you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.Data Center Community is growing the One-Intake Program team function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. The team is seeking a highly-skilled & driven Technical Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Technical Program Manager within this team focused on new product launch preparation, you will work with cross-organizational teams from Services, Hardware Engineering, Network Engineering, Software development, Capacity Planning and Data Center Operation teams to prepare for new product end to end launch readiness.The primary responsibilities from the Technical Program Manager include, but are not limited to, the following: - Lead planning, execution, and delivery tasks of multiple project/programs simultaneously. - Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health. - Identify process improvement opportunities and gather user requirements with key internal customers. - Develop and implement scalable, data-driven process improvement/automated solutions. - Develop standard operating procedures, change/communication plans, and project/program-level status updates. - Drive adoption with internal customers through effective change management. - Anticipate potential issues and risks, and escalate appropriately and in a timely manner. - Remain flexible to changing priorities and open to new ideas. - Keep the customer experience as the primary focus. Key job responsibilitiesData Center Planning and Delivery is growing the One-Intake Program function in scale and complexity in order to deliver NPI Readiness Milestones On Time for New Products to meet customer business requirements. This role will work with cross-functional teams from Services, Engineering and Capacity Planning teams to prepare for new product launch readiness with automation and operational process in place. About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.The mission of the One-Intake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet on-time delivery to customers and not negatively impact established business and operational metrics. Through this program, we will enable Infra to close existing intake gaps, improve the ownership of new products, and enhance support from engineering, planning, and operational teams when new instances, racks, and tools are being introduced to Infra. BASIC QUALIFICATIONS- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds ...