Seattle

Please note the following eligibility requirements to apply for this role:• By applying to this position, your application will be considered for all locations we hire for in the United States.• Graduate from an associate's or bachelor's degree program between 12/2024 and 9/2025, or past 12 months• We are unable to offer visa sponsorship for this role.Would you like to use the latest cloud computing technologies? As a Cloud Support Associate you will work on critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. Being a member of the AWS support team will allow you to be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. You will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment.Role Details:• Position is working in US. Candidates will be required to live less than (50 mile radius) within a commutable distance of the building of hire.• Example schedules may be Sunday-Thursday, Monday-Friday, or Tuesday-Saturday with the following shifts (as needed based on forecast/demand): 8am-5pm; 9am-6pm local time zone.If this sounds exciting to you - come build the future with us!Key job responsibilities• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives • On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat) • You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issueBASIC QUALIFICATIONS• Associate’s degree and completion of the Solutions Architect Associate Certification; or bachelor’s degree, in computer science, computer engineering, information technology, or related fields with a graduation conferral date of December 2024 and September 2025, or past 12 months• Basic networking and operating system knowledge ...

• This internship is for candidates who are fluent in Japanese.• Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer.• Internship cohort options are:(1) May 27, 2025-August 15, 2025 or (2) June 16, 2025-September 5th, 2025.• By applying to this position, your application will be considered for Seattle, WA onlyWould you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. Our Cloud Support team provides technical support to our customers across the globe. The Cloud Support Associate Internship is a training program for the Cloud Support Associate role. This is an excellent opportunity to join one of Amazon’s technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.If this sounds exciting to you - come build the future with us!Key job responsibilities• Gaining experience with AWS cloud services including EC2, load balancers, and S3 storage solutions • Collaborating with AWS engineers and fellow peers to learn about AWS services and practice troubleshooting techniques • Applying new skills through customer case simulationsBASIC QUALIFICATIONS• Currently enrolled in a Bachelor degree program with a graduation conferral date between December 2025 and September 2026• Experience or coursework in networking and operating systems• Fluency in Japanese and English ...

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for one of 3 core site locations: Dallas TX, Seattle WA or Herndon VA. Amazon internships are full-time positions, and interns should expect to work Monday-Friday, up to 40 hours per week. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as class or other employment during the Amazon work-day. Applicants must have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes. In addition, applications must have a graduation conferral date between December 2025 and August 2026. Interns in this role must be able to begin employment on May 27th, 2025 (reserved for students in a semester program) or June 16th, 2025 (reserved for students in a quarter program) and complete a full 12 week internship. Our Cloud Support team provides technical support to our customers across the globe. The Cloud Support Associate Internship is a training program for the Cloud Support Associate role. This is an excellent opportunity to join one of Amazon’s technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies. If this sounds exciting to you - come build the future with us!Key job responsibilities• Gaining experience with AWS cloud services including EC2, load balancers, and S3 storage solutions • Collaborating with AWS engineers and fellow peers in a virtual classroom to learn about AWS services and practice troubleshooting techniques • Applying new skills through customer case simulationsA day in the lifeWorking with Amazon's Cloud customers to ensure IT support when needed. About the teamWould you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. BASIC QUALIFICATIONS•Candidates must be able to work from one of three US building locations: Seattle WA, Dallas TX, or Herndon VA.• Currently enrolled in an Associate or greater undergraduate degree program (e.g., Associate degree, Bachelor’s degree) with a graduation conferral date between December 2025 and August 2026. • Experience or coursework in networking and operating systems• Are 18 years of age or older ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Big Data (Distributed Processing) role supports our services that leverage data and produce business insights, which include hadoop ecosystem and component/applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS, YARN and Pig. In this role, engineers interact with customers that reach out to AWS via email, chat or phone, helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. Engineers develop Subject Matter Expertise in one or more services. Engineers also collaborate with internal teams to provide the required support services to AWS customers. In addition, engineers also work on team functions, automation/optimization projects and continually work on improving operational efficiency.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and knowledge OR experience in Hadoop Administration, troubleshooting and problem solving skills (Any three applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS, YARN and Pig.) Good understanding and troubleshooting of File formats, Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.), JVM concepts. ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Code Delivery and Analysis role supports services that focus on continuous integration, continuous deployment, orchestration tools for application management which include services such as Elastic Beanstalk, CodeDeploy, CodePipeline, CodeBuild, Amazon Q Developer, CodeArtifact. In this role, engineers interact with customers that reach out to AWS via email, chat or phone, helping our customers use Code Delivery and Analysis services. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and experience working with CI/CD pipelines. Experience with administration and troubleshooting of the following: DevOps/Deployment, Configuration Management. Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.). ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Cloud Support Engineer - Containers role supports services that focus on Containerization including Elastic Kubernetes Service (EKS), Elastic Container Service (ECS), Elastic Container Registry (ECR), Fargate, App Mesh, Batch. In this role, engineers interact with customers that reach out to AWS via email, chat or phone, helping our customers automate the management, scaling and deployment of containerized applications. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and experience working with any of the container orchestration management tools such as Kubernetes, Docker Swarm. Basic understanding of Container networking. Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.). ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.This role supports services that focus on Infrastructure Automation/Governance and Configuration Management including AWS CloudFormation, Cloud Development Kit (CDK), Control Tower, Service Catalog and AWS OpsWorks, which manages instances of Chef and Puppet. In this role, engineers interact with customers that reach out to AWS via email, chat or phone, helping our customers automate their infrastructure management and configuration management for their applications. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and experience working with atleast one of the IaC tools (Cloudformation, Terraform, CDK) and one of Configuration Management tools (AWS OpsWorks, Chef, Puppet, Ansible). Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.). ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the ‘Cloud Ambassador’ across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.Would you like to equip yourself with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for! WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Work on critical, highly complex customer problems that may span multiple AWS services• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.• Drive tactical & strategical projects that improve support-related processes and our customers’ technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).WHY AWS SUPPORT? - First and foremost, this is a customer support role – in The Cloud.• On a typical day, you will be primarily responsible for solving customer’s issues through a variety of customer contact channels which include web, live chat, and telephone. • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goalsKey job responsibilities• First and foremost this is a customer support role – in The Cloud.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.• AWS Support Engineering has 24/7/365 operation model and work schedule will be required to include nights, weekends and holidays.A day in the life• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience- 3+ years of network and operating system support experience and 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience- 3+ years of database administration experience and 3+ years of software development with object oriented language experience- 3+ years of continuous integration and continuous delivery (CI/CD) experience and 3+ years of information security and compliance experience- Japanese fluency ...

The AWS Premium Support team is seeking experienced Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Engineers resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and third-party integration issues. Support Engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, AWS Support Engineers may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.This role requires the flexibility to work 5 days a week (occasionally on nights or weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:• Learn and use innovative technologies• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Interact with leading engineers around the world.• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers’ technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community• Work on critical, highly complex customer problems that may span multiple AWS servicesA day in the life• This is a customer support role – in The Cloud• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issueAbout the teamAbout AWS AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)- Knowledge of networking concepts, protocols, and tools (including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)- Understanding of virtualization and cloud computing ...

The AWS Premium Support team is seeking experienced Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Engineers resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and third-party integration issues. Support Engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, AWS Support Engineers may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.This role requires the flexibility to work 5 days a week (occasionally on nights or weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Interact with leading engineers around the world• Partner with Amazon Web Services teams to help reproduce and resolve customer issues• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services• Drive customer communication during critical eventsA day in the life• This is a customer support role – in The Cloud• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issueAbout the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of network and operating system support experience- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)- Knowledge of networking concepts, protocols, and tools (including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related) ...

The AWS Region Services team is hiring a cleared Cloud Systems Engineer to support cloud security services for the U.S. Intelligence Community. Join our mission to help lead, deploy, and support the security systems that raise the security bar for the U.S. Government.As a Cloud Engineer on our team, you will be instrumental in managing the operational load to scale a massive & always-on distributed system, proactively automating away problems in order to improve the quality of service for our security operations customers.If you thrive in operating complex systems, diagnosing and resolving the hardest corner case operations problems, please apply! Our systems engineers don't just solve problems - we look to engineer services to scale with lots of automation, decreasing effort along the way. We know that the really interesting problems are hiding inside this automation challenge.You'll work side-by-side with our security engineers and service development teams to deploy and maintain the security information and event management (SIEM) platform they use every day. We have a lot of log data to process and we need your help! You'll implement mechanisms to drive our availability metrics up and our latency metrics down. We're need you to "think big" and ensure that we're set up to scale for the future. We need you to Invent and Simplify new operational tools to improve the velocity of our Security Operations service customers.We're not looking for hands or button pressers -- we're looking for motivated individuals who want to scale security systems and change the way the business operates as a result. You need to be open to new challenges and willing to learn new technologies. In addition to using internal Amazon tooling, we are huge advocates for using public AWS services to build our platform, You should always be thinking, "how could this work without me involved" and then working to build those tools to achieve it.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.10012Key job responsibilitiesYou will be expected to challenge and be challenged, to create and to innovate. We are inventing and supporting real things for real people – not presentations. This must excite you. You must be a builder. We pride ourselves on being multitalented and flexible, and we look for the same in our potential candidates.A day in the lifeWe are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Have questions about this role? Start a chat with the recruiter today! Please reach out to Krystan Silva at skrystan@amazon.com for inquiriesAbout the teamWe are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)- 3+ years of systems administration experience Linux/Unix (Ubuntu, CentOS, RedHat, Solaris etc) in production environments.- 1+ years of experience working with scripting languages (Bash, Shell, Python).- Experience with DNS, DHCP, SSH, HTTP, TCP/IP and other common network protocols- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Informational Technology operations ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

Amazon Global Financial Technologies is expanding and looking for experienced Planning Analytics / TM1 application developers. Out team enjoys unique vantage point into everything happening within Amazon. As part of our team, you will be building highly scalable, fully-automated planning & reporting platform with thousands of Amazon FP&A users across the globe. The data flowing through our platform directly contributes to decision-making by our CEO and CFO, Board of Directors, and senior leadership across all of Amazon and its subsidiaries (Ring, Audible, Twitch, ShopBob, Digital Video, etc.)We are looking for people who can thrive in an innovative, fast-paced, fun work environment, where our team builds and supports high-profile AWS-cloud-based finance solutions with world-wide impact. We use a wide range of technologies (AWS Cloud, Git, REST API, big-data NoSQL data lakes, serverless applications, TM1/Planning Analytics, ML forecasting, etc.) to create sophisticated financial forecasting systems. If you are hardwired towards engineering excellence, highly technical, hands-on, data-driven developer who is looking for new challenge or to expand their skillset – you found the right place. Come, join us – let’s build the future of finance together.Key job responsibilitiesDeliver reliable, scalable, and efficient business solutions by supporting all phases of the software development life cycle (SDLC), including requirements gathering, modeling & design, development, testing, deployment, integration, and documentation.Partner with peer Finance teams to discover new development opportunities and identify best-possible innovative solutions.Work with cross-functional teams to develop solutions that accelerate cycle times, eliminate cumbersome manual processes, and ensure financial forecasts become increasingly more accurate.Provide support and improvement across series of internally development models, systems and tools.BASIC QUALIFICATIONSBachelor’s Degree (or foreign equivalent) in Computer Science, Software Engineering or closely related field.3+ years of experience developing Planning Analytics / TM1 solutions.Demonstrated experience working with users in development and support capacity.Quick learner with a positive attitude, professional demeanor, and strong analytical and troubleshooting skills.Excellent communication (verbal and written) and interpersonal skills, and an ability to effectively communicate with both business and technical teams. ...

We're looking for a detail-oriented, customer-obsessed individual to conduct and evolve our global content management review processes. These processes exist to ensure compliance communications delivered to Amazon's selling partners are engaging, accurate, transparent, and delivered in a way that is empathetic and relevent.Within the broader Selling Partner Trust & Compliance (SPTC) team, the Communications team works to ensure selling partners understand and engage with Amazon's efforts to create a trusted shopping experience and protect customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse. You will be joining a team responsible for communications review, auditing, quality, and deployment, working across a large and complex set of stakeholders worldwide. This candidate would help conduct content reviews necessary for teams to launch important initiatives, gather and classify learnings, and then develop scalable processes and mechanisms based on these learnings to help stakeholders improve content quality. The candidate is responsible for finding ways to improve efficiency and scope of content reviews, auditing, and revisions in ways that maintain or improve content quality, with consideration to how the content is deployed, to whom, and in what channels. Key job responsibilitiesThis individual will be responsible for both executing and innovating all processes related to existing and evolving bar-raising processes. Day-to-day responsibilities include:- Reviewing and bar raising communications- Developing and launching mechanisms to ensure stakeholders improve quality of communications submitted for bar raising, including considering how to effectively leverage AI tools- Copywriting and drafting new communications and templates for new use cases, or helping find the right words to navigate new requirements- Viewing selling partner feedback (via defect reports, escalations, etc.) and identifying gaps in our processes; continually improving communication guidelines and requirements, while communicating these changes in a scalable fashion- Managing stakeholders, understanding requirements and needs, setting expectations, and supporting stakeholder training-Improving existing templates and designing new templates and template requirements in response to stakeholder feedback, new policies or legal needs, or selling partner feedback- Overseeing template testing and launches;Developing and managing string libraries and repositories- Finding opportunities for process efficiencies and improving scale, without jeopardizing quality of communicationsA day in the lifeThe nature of your day-to-day will evolve depending on where we are in the lifecycle of an initiative. You may spend your day focused on bar-raising related tasks (conducting reviews of content), on strategy-related tasks (such as reviewing insights with partners, investigating new capabilities and stakeholder needs). Some days may also be more focused on stakeholder management (developing reports, sharing progress updates, managing office hours, updating wikis, inputting into docs, having coffee chats, attending team meetings and offsites) or on career and personal development (trainings and mentoring).About the teamOur team values collaboration and individual ownership. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.BASIC QUALIFICATIONS- 3+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience working with multiple stakeholders at various levels and in different locales to drive alignment- Experience with copywriting ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS is hiring a Community Engagement Coordinator to help delivery and execute programs and initiatives for the AWS Data Center Community. This position will be based out of Seattle, Washington and support our West Coast based operations and communities. We are seeking a dynamic and passionate Community Engagement Coordinator to develop, implement, and manage community outreach programs that strengthen relationships between our organization and the communities we serve. This role requires excellent communication skills, cultural sensitivity, and the ability to build meaningful partnerships with diverse stakeholders. Our team launches long-term, innovative programs that will have a lasting impact in our regions around the world where we work, live, and raise our families. We are obsessed with being good neighbors, and we start with the community and work backwards to represent infrastructure communities inside AWS.Key job responsibilities*Design and execute community engagement strategies and initiatives*Serve as the primary liaison between the organization and community members, groups, and organizations*Coordinate and facilitate community meetings, events, and workshops*Develop and maintain relationships with key community stakeholders, including local leaders, nonprofit organizations, and government agencies*Create and manage communication channels to keep communities informed and engaged*Track, measure, and report on community engagement metrics and program outcomes*Manage community feedback processes and ensure concerns are addressed appropriately*Coordinate volunteer programs and community service initiatives*Maintain accurate records of community interactions and engagement activities*Support the development of community-focused content for various communication channels About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in Communications, Public Relations, Social Work, or related field- 2-3 years of experience in community outreach, public relations, or similar role- Excellent verbal and written communication skills- Strong interpersonal skills and ability to work with diverse populations ...

Come be a part of a rapidly expanding multi-billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine bulk buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Since launching in the U.S. in 2015, Amazon Business has expanded globally and reached billions in worldwide annualized sales, more than half of which are from third-party sellers. For more information, please visit amazon.com/business. Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you… The Amazon Business (AB) Flywheel Inputs team is driving the next wave of growth for our Business Customers’ (Enterprise and SMB) purchasing needs, by innovating across a broad spectrum of functions including expanding selection, offering competitive prices, improving world-class delivery, and providing exceptional convenience.We are disrupting the status quo by delivering new, efficient purchasing solutions from individual proprietors, to small-medium businesses, to global organizations (and everything in between). Role & Responsibilities We are seeking a dynamic and motivated Enterprise Sales Executive to recruit & develop Sellers within our Bulk & Quoting Team segment to drive sales for the US and Canada regions. The ideal candidate will have experience in sourcing supplies, and knowledge of key requirements for a wide spectrum of end users. In this role, you will: - Collaborate with Amazon Business Category teams to create and execute a quoting expansion approach to delight our end customers; recruit and develop a book of our largest B2B Suppliers and Customers; drive account strategies to enable our Customers to maximize growth via Amazon Business; and innovate new business models with Sellers and Customers to build breakthrough business opportunities for Amazon Business. • Develop strategies and business direction within the Segment, in partnership with internal teams to drive growth and meet Customer needs. • Create a clear value proposition for selling to Amazon Business Customers, making the best use of Amazon Business Custom Quoting features • Our Suppliers are our Customers, and we want you to bring a passion for their success to this role, with a focus on helping them launch effectively, steadily increase their business, and improve their experience selling with Amazon Business. • Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics designed to deliver superior value to our Customers. • Develop and execute cross-functional concepts for major new GTM capabilities, such as pricing, services capabilities, or major seller partnerships, and work cross-functionally to implement and operationalize these breakthrough ideas. • Conduct deep dive analysis on issues affecting seller business performance and communicate the Voice of the Seller internally as an input into product development and process improvement.Key job responsibilitiesKey job responsibilitiesExecute high value/complex bulk purchasing transactions for Canada and US regionsDevelop and implement growth initiatives having bottom line impact on this fast growing business. Problem solve and Influence tech roadmap changes to delight our business Customers. This role carries a sales quota and requires ability to influence cross-functionally.About the teamAbout the teamThe Complex Quoting Team (US and Canada) facilitates high-value/complex requests, and manages key initiatives to help our Custom Quote business grow. This team is Customer & Supplier facing to streamline the sales/operational motion. We work closely with cross-functional stakeholders and do what it takes to deliver on behalf of our Customers. BASIC QUALIFICATIONS- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience with Microsoft Office products and applications- Experience with sales CRM tools such as Salesforce or similar software- Bachelor's degree or equivalent- 7+ years of B2B or enterprise sales with a focus on hunting new business experience ...

Are you looking for a new challenge in a fast-paced, innovative company? Do you have the ability to influence and successfully drive compliance programs forward? Do you have an understanding of sanctions regulations and experience identifying company-wide risk mitigation solutions, while remaining customer obsessed?Amazon is seeking an experienced Compliance Program Manager with a proven track record of performance to be part of a Denied Party Screening (DPS) compliance team. We are looking for an individual who can provide sanctions guidance and manage projects across all Amazon businesses to drive centralized, low-friction solutions for managing risk, allowing them to focus on their core business.The candidate will be responsible for developing sanctions related guidance and SOPs according to regulatory requirements and to mitigate compliance risk. The candidate will need to be able to apply guidance to complex types of investigations, and provide support for internal/external escalations. This role will also be expected to proactively identify how new regulatory updates impact the broader program, including enhancing investigation frameworks and identifying nuanced approaches to businesses based upon risk and compliance requirements. The role will require frequent communication with Legal and other Compliance functions, as well as the the ability to concisely deliver requirements to business partners (including operations, product, and leadership teams). Key job responsibilitiesAs a Compliance Manager you will:- Identify and interpret requirements and new updates from sanctions regulatory authorities and their overall impact on the DPS program and compliance strategy- Develop new guidance to support the onboarding of new businesses into the DPS screening program, as well as continual improvement/enhancement of existing compliance frameworks- Review complex edge cases and sensitive investigations, and establish a risk tolerance that balances risk mitigation with customer obsession- Provide support on impactful escalations and appeals that may require liaising with senior leadership, external business partners, and Legal- Prioritize multiple workstreams, providing timely responses and maintaining a sense of urgency when requiredA day in the lifeAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical storesInclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 4+ years in a sanctions compliance or related field- Experience conducting reviews of customers and business activities to determine compliance requirements- Strong working knowledge of global sanctions regulations, including OFAC and BIS ...

Are you interested in driving exceptional security for customers and have a passion for cutting-edge technologies? Do you see regulatory compliance as a business enabler? Amazon Web Services (AWS) is looking for a highly motivated Compliance Program Manager to join our audit team in AWS Security Assurance to drive PCI, ISO 27001, and HITRUST compliance for AWS services. You will join industry-leading security professionals to ensure that our services are in compliance with security requirements.You should be a technically experienced and innovative security, compliance, and audit professional who has the ability to understand IT and privacy processes, communicate to customers, and to be able to drive innovative process changes through multiple organizations and teams.Key job responsibilities· Dive deep into the AWS control environment to develop technical understanding of control implementation, and articulate compliance implications to internal and external audit functions. · Set direction, improve documentation, track progress, coordinate improvement efforts, and monitor process improvement effectiveness.· Operate a rhythm of the business for managing changes to the control environment and external industry standards requirements; in preparing compliance assessment reports, guide control owners in documenting their own control activities and confirm readiness of controls for audit.· Develop broad domain and technical knowledge in AWS security solutions including the operational processes and controls in place that support AWS compliance programs.· Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator and creative problem solver. Develop and share program/project process frameworks, tools, and best practices that can be adopted throughout the organization.· Drive continuous improvements to the security organization, the program management process and control implementation projects in coordination with the service teams. This includes resolution of audit findings and the execution of projects originated from internal assessments.· Liaise with auditors, articulate control implementation and impact, and establish considerations for applying security, privacy and compliance concepts to a technical cloud environment.· Apply a working knowledge of global information security regulation and policy to articulate customer and control impact and drive alignment to AWS controls.· Effectively communicate compliance program results, including assessment status, workflow, remediation, and reporting, to a broad audience including peers and senior leaders.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Bachelor's Degree in Accounting or Auditing, Information Systems Management, Computer Science, Informatics, or other related fields.- 5+ years of experience in security or compliance consulting or advisory work in in support of a highly technical environment.- 5+ years of experience in performing and/or participating in technical assessments in direct support of a major compliance effort (e.g. PCI, SOC 2, HITRUST, or ISO) ...

The Global Policy & Compliance (GPC) Team supports World Wide Operations Security (WWOS) by providing objective measurement and assurance, in order to enhance and improve the security of our people, product, information, operations, and brand. The Compliance Program Specialist is responsible for designing, developing, and managing compliance reporting and analytics, including audit data interpretation and risk trend analysis. In this position, you will support internal and external audit management tools, assist in development of dashboards and reporting tools, and assist with implementation of audit programs that support the GPC mission. This position can be based in any US Hub location and reports to the Senior Manager of Global Policy & Compliance (GPC). The Compliance Program Specialist is an experienced individual contributor role that works with limited guidance.Key job responsibilities- Assist with the development and implementation of audit mechanisms- Monitor, evaluate, and resolve audit findings- Build and manage standard work processes to produce, organize, and analyze data using common database query techniques- Produce data visualizations to drive insights and clearly communicate compliance gaps- Interact extensively with WWOS teams such as Loss Prevention, Physical Security, Risk & Resilience, and global/regional solutions teams to deep dive complex business and operational processes and workflows- Develop mechanisms for continuous improvement of internal/external audit tools and processesA day in the lifeYou will work primarily within the Global Policy & Compliance (GPC) team to manage internal audit programs, resolve findings, and create reports using available data to highlight compliance gaps. In addition, you'll be collaborating with experts throughout various regions and business lines to understand their compliance needs in order to build effective auditing mechanisms and reports. Your work will ensure that our audit mechanisms are measuring and reporting compliance data accurately and effectively.About the teamThe Global Policy & Compliance (GPC) team is responsible for the governance framework of the World Wide Operations Security (WWOS) organization. As part of a holistic risk management approach that aims to protect our people, information, assets, operations, and brand, we:- Maintain a policy portfolio covering a wide range of subjects that establish baseline required controls- Operate a robust compliance program that utilizes audits and other assessment mechanisms to monitor and report potential areas of risk to ensure required controls are in placeBASIC QUALIFICATIONS- 2+ years of Experience in an Audit (Internal & External), Operations, Risk, or Data Analytics role- Advanced skills using data visualization software (Excel, Tableau, QuickSight, etc)- 1+ years of experience with querying and analyzing databases (SQL, MYSQL, etc)- Proficient in MS Office Suite (Outlook, Word, PowerPoint, Visio, SharePoint, etc) ...