Seattle

Our team, Worldwide Amazon Stores Finance Automation & Standardization, drives finance transformation for the largest business within Amazon. We're seeking a Senior Technical Program Manager to help develop and optimize high-scale, world-class financial systems that power the Worldwide Amazon Stores business. In this role, you'll lead critical programs and forge strong partnerships with Product, Engineering, and cross-functional teams to build flagship financial planning and forecasting products used by planners across the Worldwide Amazon Stores Finance organization.The ideal candidate is proactive and highly organized, with strong analytical skills and data-driven decision-making abilities, deep curiosity for learning new systems, and exceptional collaborative skills to work effectively with both technical and financial teams. We're looking for a demonstrated product professional with experience in building financial planning & reporting products. This role presents an excellent opportunity for business-minded EPM (Enterprise Performance Management) consultants looking to transition into formal product management.Key job responsibilitiesThe successful candidate will have excellent business, technical, and communication skills to be able to work across countries and markets, dev teams, and with business owners to define and deliver improvements. You thrive and succeed in an entrepreneurial environment, and are not hindered by ambiguity or competing priorities. You thrive driving strategic initiatives and also dig in deep to get the job done.About the teamOur team is the central product and tech team that supports the finance organization for the largest Amazon business, WW Amazon Stores. Our charter is to bring step function improvement in how finance operates through strategic technology infusion.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Description: In 2015, Amazon announced the launch of Amazon Business, a new marketplace on Amazon.com that combines the selection, convenience and value customers have come to know and love from Amazon, with new features and unique benefits tailored to businesses.The Business Industrial and Scientific Supplies (BISS) team is looking for a self-driven Senior Vendor Management candidate that has a proven track record of delivering results in a B2B industry. He/She will play a critical role in managing strategic suppliers to drive the profitability and topline performance for their category and partnering with the Amazon Business team to drive growth.The Senior Vendor Manager is responsible for managing the full scope of their category and vendor portfolio, driving the topline performance and profitability for their business. He/she owns the end-to-end vendor relationship, from signing new vendors, leading negotiations, managing promotional activities and resolving operational or logistics issues that impact our customer. He/she will leverage key metrics to develop customer insights to drive innovation, and will leverage these insights to drive vendor participation in marketing, merchandising and promotional activities in order to drive overall business growth.The ideal candidate will balance their responsibilities as a Senior Vendor Manager with setting the vision for new programs and delivering high impact projects. He/She will be able to effectively work cross-functionally with finance, marketing, operations, sales, compliance, legal, and Amazon Business. This is a great opportunity for a results-oriented, entrepreneurial individual who knows how to identify market needs and opportunities, invent creative solutions to address those opportunities, and build best in class internal processes and programs to improve the supplier and customer experience. They will be able to define product objectives and roadmaps, maintain focus and drive ideas from conception to delivery. The highest performing SVMs are results-oriented, entrepreneurial, can synthesize insights from large data-sets, and are strategic leaders.Key job responsibilitiesCUSTOMER FOCUSEvaluates products and services to continually drive quality of customer experience. Aggregates and escalates industry trends; ensures team prioritizes customer obsession. Identifies opportunities to differentiate our customer experience from the competition.STRATEGYDevelops long-term strategies and significantly influences cross-category buying processes and standards as well as cross-category vendor negotiations. Develops and implements action plans based on deep-dive analysis of product line metrics. Provides recommendation on business opportunities and long-term strategy for multiple sub-categories.VENDOR MANAGEMENTExpands current vendor selection and secures new brand selection for multiple subcategories. Focuses on strategic holdout or challenging vendors to increase category selection. Drives strategic negotiations to deliver top- and bottom-line category growth. Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors. Increases vendor participation through deep knowledge of program opportunitiesBUSINESS OPERATIONSDives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories. Owns the Retail P & L for multiple subcategories; develops plans that drive revenue and margin improvement for the business. Creates strategic and prioritized vendor marketing plan that maximizes margin dollars and customer experience. Audits all elements of multiple subcategory businesses. Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts. Identifies scalable changes to the category that automate the product lifecycle management process. Works with internal technical, cross-category, and tech teams to drive multi-system process changes.BASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Knowledge of Microsoft Access or SQL- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with business analysis and P&L management ...

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is a multi-billion dollar P&L connecting business customers with third party sellers globally, and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success.Amazon Business is seeking a dynamic and motivated Sales Representative for our Strategic Account Management organization. The Strategic Account Manager will be responsible for driving business growth with some of the most influential sellers on Amazon Business through strategic insights, and high operational standards. In this role, you will be responsible to influence your Selling Partners through executing strategic joint business plans, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvements. You will be the point of contact for owners and senior leadership at companies throughout the sales process. You will also work with internal stakeholders and cross-functional teams to continue to improve our insights, accelerate Selling Partner growth, and exceed Selling Partner expectations.Core Role & ResponsibilitiesA successful candidate will have the skills and passion to drive Selling Partner business growth and deliver a positive experience with our program. The key responsibilities of a Strategic Account Manager include but are not limited to:* Build relationships with your Selling Partners; be a trusted advisor and thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment* Identify and influence key decision makers within prospective and existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon Business solutions that meet and exceed customer requirements* Drive performance through developing and managing strategic account growth plans with Selling Partners in tandem with internal category teams to improve business input metrics across selection, listing quality, pricing, and fulfillment* Recruit against a target set of large enterprise distributors and manufacturers, working together with the leaders across various teams including Compliance, Legal, Marketing, Restricted Products, and Category Business Development teams* Conduct deep dive analysis on issues affecting Seller business performance and communicate the Voice of the Seller internally as an input into product development and process improvement* Demonstrate time-management skills and the ability to work independently while using centralized resources, policies and procedures* Develop a thorough understanding of the e-commerce industry including knowledge of B2B product offeringsBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 5+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers globally.You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment.Key job responsibilities* Write effective project charters based on business requirements for medium to large scale projects.* Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.* Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.* Provide program progress reporting on a regular basis.* End to end responsibility for the program’s execution and success.* Manage multiple competing projects/programs simultaneously.* Develop and implement scalable, data-driven process improvement/automated solutions.* Keep the customer experience as the primary focus.* Meets/exceeds Amazon’s leadership principles requirements for this role.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 3+ years of technical infrastructure management experience.- 3+ years of experience managing projects in a Data Center or Networking environment- Fundamental understanding of Data Center IT Infrastructure.- Writes clear and detailed functional specifications.- Experience working with or managing technical portfolios, programs or projects. ...

At Amazon.com we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Consumables Category Productivity team is looking for an analytical, driven, and creative leader to drive strategically important operational initiatives through business intelligence and leveraging the power of data analytics.The Business Intelligence Engineer (BIE) is an innovative, results driven professional that executes continuous improvement through data-driven actions. The individual must exercise strong judgment and autonomy in the identification and execution of strategic improvement plans built on cross-Category, Technology, and Operations partnerships. This role will impact and inform how Amazon executes Consumables businesses across the NA Store. The individual should possess a track record of successful relationship management, strong business and analytical acumen, and experience working with technology and engineering teams. Great communication skills, ability to think big and influence cross Amazon teams and high ownership to deliver successful results will be essential.Key job responsibilities• Creating new reporting to inform business reviews, deep dive analyzer tools, and more emerging strategy efforts.• Improving auditing tools to understand relevant inputs and identify gaps in technology systems to support creation of new capabilities to drive business operating leverage.• Building insights-oriented visualization tools in Quicksight or Tableau to enhance existing ways of work for category leaders, vendor managers, finance partners, and stakeholder partner teams.• Challenging existing process and work streams with data-driven insights that offer alternatives that are cost effective, or favorable, but drive much more scalable execution.• Partnering across Consumables teams as well as central teams to create an intelligence roadmap that addresses core areas for automation, scale, and business financial productivity.• Scaling roadmap and solutions across categories by ensuring cross-company impact is measured and supported by stakeholder businesses.• Understanding the value chain within the broader Amazon.com site experience to inform new insights on customer engagement.• Developing a knowledge repository for Consumables data intelligence as part of an evolving center of excellence that can be referred to outside of US Consumables.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience writing complex SQL queries- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

The Patient Safety team at One Medical promotes and supports our relentless commitment to deliver the safest, highest quality care to our patients and support our care team members in that commitment. This is an amazing leadership opportunity for someone with significant patient safety experience who is looking to play a critical role in a high growth, innovative healthcare company. The primary purpose of this position is to shape the vision and advance patient safety at One Medical, promoting a culture of safety and the elimination of avoidable harm. Key job responsibilitiesStrategic Leadership-Shape and implement the organizational vision for patient safety-Foster a culture of safety and continuous improvement-Develop and manage cross-organizational safety initiativesOperations Management-Build and maintain safety infrastructure, including: Safety reporting and analysis systems, Root cause analysis processes, Risk prioritization frameworks -Monitor and assess compliance with national and local safety standards -Implement proactive harm prevention programs -Review safety reports and lead incident investigations-Prepare monthly and quarterly documents on the state of patient safetyStakeholder Collaboration-Partner with provider leaders and functional leaders-Serve as safety resource for front-line colleagues-Maintain strong relationship with Patient Safety Organization-Coordinate with quality, care model, and training teams-Work with legal and compliance teams on risk managementProgram Development-Design and implement solutions for identified safety gaps-Develop effective policies and procedures-Create and maintain safety training programs-Lead safety-related quality improvement initiativesBASIC QUALIFICATIONSRN or clinical degree required5 years experience leading patient safety initiatives in an ambulatory care environment, primary care environment 5 years experience that demonstrates expertise in patient safety concepts and practice including conducting Root Cause Analyses, FMEA, and TJC National Patient Goals3 years experience with investigating incident reports and conducting root cause analyses; familiarity with risk management ...

We are seeking a talented and motivated Program Manager to join our Seller Partner Services organization. This role will play a key part in identifying seller pain points and collaborating with various teams to implement solutions that enhance the seller experience. The ideal candidate will be a proactive problem-solver with experience in managing cross-functional projects and a passion for continuous improvement.Key job responsibilities-Work closely with product managers, program managers and team leaders to identify and prioritize seller pain points through data analysis and customer feedback.-Manage projects aimed at addressing seller pain points, coordinating efforts across multiple teams within the Seller Partner Services organization.-Develop and maintain project plans, timelines, and success metrics for seller experience initiatives.-Collaborate with business teams to define process improvements, leveraging existing systems where possible and proposing new solutions when needed.-Create and maintain documentation of seller pain points, improvement initiatives, and their outcomes.About the teamThe Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Are you excited by machine learning and LLMs? Do you want to scale machine learning in Prime Video? Do you want to accelerate the pace of scientific innovation in Prime Video? Then, this job may be what you have been looking for.The Content Localization, Understanding, and Enhancement (CLUE) organization in Prime Video is looking for a strong SDE to join its Content Attribution Performance and Experimentation (CAPE) team. CAPE's owns two platforms: - AI Acceleration and ML Ops: Owns a platform that aims to raise the bar on performance measurement, governance, and model management through systematic, scientific solutions and to accelerate science model development and deployment through automation and by guiding our stakeholders on the use of the platform.- Causal Inference: Develops statistical techniques, frameworks, datasets, and software solutions for causal inference to inform prioritization decisions, evaluate the impact of our products post-launch, make systematic operational decisions, and implement feedback loops to improve our measurement and quality gating systems.In 2025, CAPE will deliver on its mission through two projects PV ExAct (Causal Inference) and AI Builder Tools (AI Acceleration and ML Ops) by collaborating with teams in Prime Video's technology division, Central Product, and Prime Video's finance. As a platform team, we embed our solutions and services in the technology systems, operational processes, and investment-decision-making frameworks of teams through out Prime Video. As a result, this job gives you a unique opportunity to gain wide-ranging understanding of the video streaming business.As an SDE in CAPE, you will work closely software engineers and scientists in Prime Video's digital supply chain. You will help advance our AI Builder Tools platform to accelerate and improve science-based solutions in Prime Video along the entire life cycle of ML applications: data set annotation, SOP management (including statistical protocols), model training (including LLMs), model performance measurement, model deployment to production, automated release of model updates to production, in-production performance measurement, orchestration of data pipelines and model chains, and systematic decision-making (e.g., detecting anomalies in customer engagement and triggering corrective operational actions.As a member of CAPE, you will work as part of an integrated team of scientists and engineers, and the scientists in your team will be your stakeholders. The AI Builder Tools platform is how our scientists are deploying and scaling their causal inference solutions to the rest of Prime Video. This means that you will help introduce state-of-the art statistical methods and protocols to help Prime Video to make scientifically rigorous investment and operational decisions.Other reasons to join this team: - Being part of a team that is at the heart of state-of-the-art ML engineering and causal inference - Working at the intersection of science and engineering to inject systematic, scientific decision making into Prime Video's decision making - Closely collaborating with some of the brightest software engineers and scientists solving state-of-the-art ML engineering problems and launching products that will have a major impact on Amazon-internal teams and Prime Video's streaming customers. - Being part of a team that values creativity and welcomes outside-of-the-box thinking (thinking big!).- Being part of a team with a high emphasis on a positive work culture of collaboration.- Being part of a team whose manager cares deeply about talent developmentBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to work on technology that's revolutionizing healthcare by empowering clinicians through generative AI solutions? Are you excited about the challenge of building secure, HIPAA-eligible systems that transform how medical professionals handle clinical documentation? If you're passionate about leveraging generative AI to solve real-world healthcare challenges, come join us at AWS HealthScribe. We're building a purpose-built service that streamlines manual clinical documentation tasks, allowing healthcare professionals to focus more on patient care and less on administrative work. From a technical perspective, our core complexities involve building robust, real-time AI systems, handling sensitive medical data with the highest security standards, and creating intuitive solutions that seamlessly integrate into clinical workflows.Key job responsibilitiesAs a member of the team, you will bring and learn new domains at the intersection of healthcare and AI, using that insight to lead design, development, and operationalization of our architectures. You'll work with state-of-the-art generative AI technologies while ensuring our solutions meet the rigorous requirements of healthcare environments. In this role, you will collaborate directly with Product Managers, other SDEs, and SDMs through the full development lifecycle from definition to operation. You'll have the opportunity to shape the future of clinical documentation while working alongside senior leaders in a growing organization. You will mentor other SDEs and get opportunities to work directly with Solution Architects and healthcare customers to bring innovative ideas to life.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

We are seeking a talented and motivated Program Manager to join our Seller Partner Services organization. This role will play a key part in identifying seller pain points and collaborating with various teams to implement solutions that enhance the seller experience. The ideal candidate will be a proactive problem-solver with experience in managing cross-functional projects and a passion for continuous improvement.Key job responsibilities-Work closely with product managers, program managers and team leaders to identify and prioritize seller pain points through data analysis and customer feedback.-Manage projects aimed at addressing seller pain points, coordinating efforts across multiple teams within the Seller Partner Services organization.-Develop and maintain project plans, timelines, and success metrics for seller experience initiatives.-Collaborate with business teams to define process improvements, leveraging existing systems where possible and proposing new solutions when needed.-Create and maintain documentation of seller pain points, improvement initiatives, and their outcomes.About the teamThe Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.BASIC QUALIFICATIONS- 7+ years of program or project management experience- 7+ years of managing stakeholders in cross-functional project experience- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Do you enjoy helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions and solve unique technical problems? Would you like to do this using the latest cloud computing technologies and become a core part of the largest cloud infrastructure on the planet? AWS is seeking a ADC Engineer to own and advance mission critical services in our Amazon Dedicated Clouds (ADC).We are looking for Engineers to work as a team that will deploy AWS Systems Manager (SSM) services to air-gapped regions and support government customers operating in those regions. You'll be part of a truly innovative team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are passionate about cloud computing, and believe that world class service is critical to customer success. You'll become an expert at platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilitiesPrimary responsibilities include- Troubleshooting, diagnosing and fixing production software issues- Developing monitoring solutions- Performing software maintenance and configuration- Implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA, Python)- Updating, tracking and resolving technical challengesResponsibilities also include- Working alongside development on AWS projects- Updating/enhancing our current software- Automation of support processes and documentation of our systemsAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Associate's degree or above, or CND (Certified Network Defender) or GSEC (GIAC Security Essentials)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience tools for automation (building, testing, releasing or monitoring)- Current, active US Government Security Clearance of Top Secret or above. ...