Seattle

Amazon Web Services (AWS) is the world market leader for cloud infrastructure, services and technologies. Our Trust and Safety (T&S) Team focuses on scenarios where AWS hosted resources negatively impact internet users in addition to eliminating a wide a range of online risk for AWS services. T&S is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWS’s customers, partners, and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure related trust and safety issues, develop fit-for-purpose frameworks to assess and minimize risks for AWS’s customers, and develop guidelines and processes for responding to trust and safety issues. Our team members display a solid understanding of AWS’s cloud infrastructure, strong technical knowledge, and the ability to exercise sound judgment on complex and time-sensitive matters. The T&S team is key in maintaining the reputation of AWS’s IP Space and email deliverability. T&S Team acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. AWS Customers may experience abuse or attacks on their resources for several reasons including incorrect use of security protocols and/or tools. The team devotes their time and attention to helping identify impactful customer scenarios such as these. The team works to create trust and maintain customer loyalty by going above and beyond the customer’s expectations to ensure Amazon Web Services remains the most customer centric company on Earth!AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services (AWS) is growing rapidly, and we are looking for a Technical Customer Advisor to join our Trust & Safety, Customer Advisory Team. Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As a Trust & Safety, Technical Customer Advisor, you'll engage with strategic level customers, providing Trust & Safety SME (Subject Matter Expert) to identify, inform & advise customers, and leverage the voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with Policy, Legal and AWS Account teams consisting of Technical Account managers (TAM’s), Sales, and Solution Architects. You are passionate about using your analytical skills to identify problems, find solutions, and improve relationships.Key job responsibilities• Relationship building: Build trust and rapport with assigned customers, identifying areas of opportunity, highlighting best practices, and documenting insights to enable Trust & Safety strategies.• Engagement & Solutions: Foster positive interactions with both customers and cross-functional teams. Ask probing questions and go in-depth on technical specifics to facilitate constructive dialogues. Contribute to customer system architecture and identify gaps/interoperability challenges. Identify when to use existing solutions and recommend custom solutions.• Analyze Data and Report Insights: Generate weekly and monthly reports spotlighting customer abuse patterns. Highlight key findings and trends to keep leadership informed. • Escalate Issues: Flag any concerning situations or abnormalities to managers in a timely manner. Provide relevant details and context to enable appropriate response and resolution.• Customer experience: Act as the Voice of the Customer. Seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience. • Communication: Distill customer technical needs into clear, concise documentation, and effectively communicate with internal engineering teams. Utilize critical thinking to carry out in-depth investigations. • Technical knowledge: Broad knowledge of security, networking, system engineering, data analytics, or AI/ML to collaborate in sourcing sustainable solutions to address Trust & Safety related matters.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- Minimum 3-5 years of relevant experience in Trust & Safety roles, or a similar environment- Basic understanding of Internet security concepts, firewalls, common security issues, computing environments, web technology, Internet, operating systems, email servers- Knowledge of email servers/services and best practices, including SQL and another relational database experience- Minimum High School Diploma ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Systems (AIS) encompasses AWS Data Center Planning, Delivery, Operations and Engineering, Network Services, Infrastructure Software and Hardware, and Infrastructure Supply Chain and Procurement Planning. At AIS, we are responsible for the global enablement and capacity delivery of server, network, and data center infrastructure as well as day-to-day operations and security for AWS data centers globally. We also support capacity delivery of AWS Edge Devices, and their install and post install maintenance worldwide.Key job responsibilitiesWe are looking for a high caliber Infrastructure Technical Program Manager who enjoys working on challenging and high impact problems. You have a passion for bridging the gap between business and technology, and love getting your hands dirty in the technical details of our business. Technical skills and analytical talent, leadership skills, emotional intelligence, high judgment, negotiation skills and ability to influence others are essential for success in this role. Most of the programs you will be leading are still in the startup mode, as we are innovating and building our vision in a fast paced environment to deliver an unparalleled customer experience, while also driving our ability to scale. You would be joining a team of experienced TIPMs helping to build our new products, systems and services, and to enhance and scale our existing ones.The right candidate will possess strong technical program management skills, and have already demonstrated leading medium to large scale software and system development programs. As a TIPM, you will bring your relevant experience, superior judgement, great detail tracking, and strong problem-solving and communications skills to anticipate bottlenecks/tradeoffs, provide escalation management and balance business needs against technical constraints.A day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds- Technical program management experience working directly with cross functional engineering and program teams, building processes and coordinating release schedules ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company.The ISCaP team is looking for an exceptional TIPM (Technical Infrastructure Program Manager) to help us build on this mission as the volume of products, services, and locations continues to grow. The ideal candidate is one who thrives in ambiguity, is very customer obsessed, focused on operational excellence and is willing to take high degree of ownership for their program vision and execution of ideas. The ability to effectively communicate at all levels of the organization, make data driven decisions, and apply good judgement to manage escalations, competing priorities, and deliverables is essential to this role. Successful candidates will be able to balance think big with realities of delivering on customer promises today. They will also have excellent analytical and creative thinking skills, and the ability to break down complex problems with no clear answers (and at times, conflicting data) into simple, innovative solutions and/or clear, measurable implementation plans. Key job responsibilities- Set up, lead and continuously improve the Supply and Operational Execution (S&OE) meetings with the service teams.- Understand the technical requirements of our partners and work closely with the internal development teams to guide the direction of supply chain activities.- Develop new analytical models for supply chain solutions.- Execute strategic business objectives while working with key internal stakeholders to improve the supply chain with the latest internal and external information.- Prepare and give detailed data-driven business reviews to senior management, focused on improving forecasting accuracy and associated impacts.- You will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.- Keys to success in this role include exceptional analytics, judgment, and communication skills.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of technical infrastructure management experience- Experience using data and metrics to drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree in business, engineering, finance, math, supply chain or other related quantitative discipline ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company.The Supply Chain Planning team is looking for an exceptional TiPM (Technical Infrastructure Program Manager) to help us build on this mission as the volume of products, services, and locations continues to grow. The ideal candidate is one who thrives in ambiguity, is very customer obsessed, focused on operational excellence and is willing to take high degree of ownership for their program vision and execution of ideas. The ability to effectively communicate at all levels of the organization, make data driven decisions, and apply good judgement to manage escalations, competing priorities, and deliverables is essential to this role. Successful candidates will be able to balance think big with realities of delivering on customer promises today. They will also have excellent analytical and creative thinking skills, and the ability to break down complex problems with no clear answers (and at times, conflicting data) into simple, innovative solutions and/or clear, measurable implementation plans. Key job responsibilities- Manage the Sales and Operations Planning process (S&OP) for a large subset of AWS Networking Infrastructure- Understand the technical requirements of our partners and work closely with the internal development teams to guide the direction of supply chain activities.- Develop new analytical models to understand the overlap between supply and demand. - Execute strategic business objectives while working with key internal stakeholders to improve the supply chain with the latest internal and external information.- Prepare and give detailed data-driven business reviews to senior management, focused on improving forecasting accuracy and associated impacts.- You will be a positive influence across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.- Keys to success in this role include exceptional analytics, judgment, and communication skills.A day in the lifeAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds- Technical program management experience working directly with cross functional engineering and program teams, building processes and coordinating release schedules ...

Do you love decomposing problems to develop products that impact millions of people around the world? Would you enjoy identifying, defining, and building software solutions that revolutionize how businesses operate?Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you possess experience managing large, complex programs? Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to manage multiple large-scale programs for our most sensitive regions.Technical Program Managers handle the heavy lifting of making sure that large scale programs and projects in AWS are driven efficiently and effectively. You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, driving delivery, reporting status, and holding the bar on quality. You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, dev support teams and customer service teams to deliver results. If you are someone who has passion and experience for managing large scale programs, we would love to hear from you.Our company credo is "Work hard. Have fun. Make history". You will love what you do and instinctively know how to make work fun. You will have experience refining processes, leading cross-functional teams, and communicating to diverse audiences.You will be a positive influencer across teams, be able to effectively rally support for your initiatives and help deeply technical teams create simple solutions to meet program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and Sr. leaders.We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. You will create, track and investigate metrics which define the success of your programs and future opportunities.AWS is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. Our services scale to staggering levels and are highly distributed. AWS’s rapid worldwide expansion creates new challenges in data protection, availability, and growth. Come join us!This position requires that the candidate selected be a US Citizen. The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.10012Key job responsibilities- Manage multiple high-profile programs and projects across multiple supporting teams to deliver outcomes under commitments to senior AWS leaders and senior customer leaders- Analyze large data sets to identify complex patterns and relationships resulting in practical solutions to real business problems- Be willing to “get your hands dirty” in a start-up environment to act as change agent and create new applications, tools, processes as needed- Anticipate bottlenecks, providing escalation management and making tradeoffs- Evangelize within AWS to encourage a fast and smooth adoption of initiatives and programs.- Earn trust through regular communication with senior management on program status and risks- Own the metrics for project success and define, measure and report on these metrics.On a “typical” day, our TPMs may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of builders who provide troubleshooting and operations support, and innovate to automate operational tasks.A day in the lifeWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About the teamRegion Services (RS) Operations – Corporate Infrastructure mission is twofold; owns and drives strategic, operational and tactical initiatives that improve Amazon Dedicated Clouds (ADC) operations by designing, operating and managing secure spaces including Remote Management Facilities (RMFs) and Remote Management Administration (RM&A) air-gapped environments. Our solutions support worldwide ADC operations teams to consume RM&A, RMF, and air-gapped Microsoft back office and Windows desktop operational designs, tooling, and build plans.Our core objective is to breakdown the complexity of building and operating first-class secure spaces posturing Amazon as the premiere cloud service provider for customers requiring secure computing solutions.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

At Amazon, we are obsessed with customer trust. Amazon Security enables Amazon business leaders to securely develop and operate to maintain Customer Trust by guarding the confidentiality and integrity of Amazon and customer data. We assess risk, proactively identify classes of issues, detect potential intrusion, and mitigate the risk.What we do:The Amazon Business Security Team works closely with Amazon teams to secure their products and services for customers. This includes all areas such as Health, Games, Media, Entertainment, Payments, Devices, and Services. Here we identify opportunities that require both proactive and reactive solutions to keep Amazon systems and data secure on behalf of the Amazon customer. Our internal customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. We have bold goals to stay ahead of the curve on security and delight our customers with intuitive and effective products.What you will do:You will work closely with partner security teams to ensure the needs of our customers are clearly understood and effectively addressed. You will disambiguate complex topics and work with Principals across Amazon to accurately identify solutions that keep Amazon secure. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. You will help drive work forward across numerous security and engineering teams. Since our systems are front line to the Amazon ecosystem, you will also have the opportunity to learn about various technologies and threats across Amazon.What we are looking for: You must be hungry to and willing to drive on your own while leveraging the help of your core team. Successful candidates for this position must have experience working with teams to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the best outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of our customers and relentlessly looking to improve their experience and make them more productive. Previous Applications Security experience is a requirement.Why you want to be on the Amazon Business Security Team team:We like doing cool, edgy work at a fast pace! Big challenges are presented regularly, and we work collectively to solve them with planned urgency. We work across many organizations. Building relationships, eliminating barriers, and delivering with accuracy are strengths on this team that you will further solidify. We are technology professionals, who are genuinely passionate about continuously improving the security of Amazon systems on behalf of Amazon customers. We take pride in reducing the effort required for service teams across Amazon to build and maintain their systems securely. We are on a mission, have fun working together, and have a culture of learning and career growth.Key job responsibilities- Build and contribute to roadmap: Identify internal customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve the end customer experience.- Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.- Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.- Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.- Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.A day in the lifeNo day is the same. One day you are seeking input and guidance from senior engineers. One day you will put together a multi-organizational roadmap, and then work with leaders and teams to drive success and add clarity. One day you are revamping metrics and identifying the best combination of KPI's. One day you are working with the leadership team to revamp our long-range plan. Everyday is going to be a fun, mental challenge.About the teamWe are a team of builders and security engineers that develop a variety of products and mechanisms that proactively raise the security bar. The Perimeter security teams are constantly questioning, evaluating and implementing tools and techniques that prevent security issues, or detect issues before productionalized. About Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of working directly with engineering teams experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience in system design ...

Come join Earth’s most customer-centric company! Amazon is looking for a highly motivated Technical Program Manager with strong insight and passion for security to ensure our infrastructure and networking technologies are designed and operate to the highest security standards. The successful candidate will drive and deliver complex security initiatives to reduce Amazon’s security risk. In this role, you will have the opportunity for security impact on a global scale. Key job responsibilities- Deliver inventive, scalable solutions to solve complex security issues for Amazon customers- Dive deep into the larger business picture and the technical solutions being built to drive the right security outcomes- Work closely with security engineers who build and maintain systems to make appropriate tactical tradeoffs- Manage the overall schedule of security engineering programs, scope engineering efforts, set project priorities, secure resources, proactively mitigate risks, and keep the scope of engineering efforts under control.- Own all program communication, including updates for leadership and cross-organizational stakeholders- Ensure right success metrics are in place and trracked- Support strategic planning efforts to make sure the organization is heading in the right directionAbout the teamThe Platform Security Team is responsible for securing Amazon’s cloud-centric platforms. We focus our efforts to secure Cloud, Networking, and Software Supply Chain domains to protect Customer data while empowering our Amazon builder teams to innovate using secured platforms and networks. The Platform Security Team is comprised of an accomplished security engineering core with a mandate to define and implement solutions that impact services at the scale of Amazon. We hire innovative individuals who exemplify our Leadership Principles. Come join us to work hard, have fun, and make history!About Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of working directly with engineering teams experience- 2+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience in system design ...

At Amazon, we are obsessed with customer trust. Amazon Security enables Amazon business leaders to securely develop and operate to maintain Customer Trust by guarding the confidentiality and integrity of Amazon and customer data. We assess risk, proactively identify classes of issues, detect potential intrusion, and mitigate the risk.What we do:The Amazon Business Security Team works closely with Amazon teams to secure their products and services for customers. This includes all areas such as Health, Games, Media, Entertainment, Payments, Devices, and Services. Here we identify opportunities that require both proactive and reactive solutions to keep Amazon systems and data secure on behalf of the Amazon customer. Our internal customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. We have bold goals to stay ahead of the curve on security and delight our customers with intuitive and effective products.What you will do:You will work closely with partner security teams to ensure the needs of our customers are clearly understood and effectively addressed. You will disambiguate complex topics and work with Principals across Amazon to accurately identify solutions that keep Amazon secure. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. You will help drive work forward across numerous security and engineering teams. Since our systems are front line to the Amazon ecosystem, you will also have the opportunity to learn about various technologies and threats across Amazon.What we are looking for: You must be hungry to and willing to drive on your own while leveraging the help of your core team. Successful candidates for this position must have experience working with teams to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the best outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of our customers and relentlessly looking to improve their experience and make them more productive. Previous Applications Security experience is a requirement.Why you want to be on the Amazon Business Security Team team:We like doing cool, edgy work at a fast pace! Big challenges are presented regularly, and we work collectively to solve them with planned urgency. We work across many organizations. Building relationships, eliminating barriers, and delivering with accuracy are strengths on this team that you will further solidify. We are technology professionals, who are genuinely passionate about continuously improving the security of Amazon systems on behalf of Amazon customers. We take pride in reducing the effort required for service teams across Amazon to build and maintain their systems securely. We are on a mission, have fun working together, and have a culture of learning and career growth.Key job responsibilities- Build and contribute to roadmap: Identify internal customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve the end customer experience.- Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.- Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.- Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.- Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.A day in the lifeNo day is the same. One day you are seeking input and guidance from senior engineers. One day you will put together a multi-organizational roadmap, and then work with leaders and teams to drive success and add clarity. One day you are revamping metrics and identifying the best combination of KPI's. One day you are working with the leadership team to revamp our long-range plan. Everyday is going to be a fun, mental challenge.About the teamWe are a team of builders and security engineers that develop a variety of products and mechanisms that proactively raise the security bar. The Perimeter security teams are constantly questioning, evaluating and implementing tools and techniques that prevent security issues, or detect issues before productionalized. About Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of working directly with engineering teams experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience in system design ...

Are you interested in a challenge that will reward your unique blend of business and technology skills? Are you excited by the opportunity to play a central role in addressing significant business-impacting processes? Do you enjoy the level of ownership and opportunities to innovate that come from working directly with customers and delivering advanced technical solutions on a global scale? Are you interested in utilizing Machine Learning to improve efficiency and reduce manual overhead for your stakeholders? Are you flexible, hard-working, and a good communicator? As a Technical Project Manager (TPM) for the Devices, Books & AGI (DBA) legal team, you’ll have the opportunity to play a key role in defining and delivering solutions used by legal team members and business partners worldwide. This is an excellent opportunity for someone who is looking for a growth position on a small team with a high degree of ownership, direct customer interaction, and opportunities to innovate in tangible ways.In this role, you will drive the design, development, and implementation of technical solutions for the DBA legal team, working closely with your customers, other business and technology partners, and service providers to define customer requirements and prioritize and deliver solutions. You will partner closely with software engineers to plan and execute product releases from start to finish. You will define relevant service levels, adoption criteria, and success metrics. You will own relationships and dependencies with third-party solution providers. You will help write user stories, plan sprints, and ensure that customer requirements are met. You will also own periodic roadmap reviews with relevant stakeholders. This role allows for a high degree of ownership of the solutions you support and the ability to make a positive impact every day.Key job responsibilities• Builds internal customer and stakeholder relationships to manage expectations and agree on clear goals, objectives, and timelines.• Builds and tracks technical road-map for product features, architecture changes, and third-party features and functions• Provides frequent meaningful updates to stakeholders and management• Identifies risks and external dependencies, and acts on them to ensure the team and project are not derailed.• Be the point of contact for all integrations between the solution and third-party services• Dives deep to learn new technologies and understand how they are best applied to solutions• Works with software development teams to define and deliver on goalsBASIC QUALIFICATIONS- 5+ years of technical program management working directly with software engineering teams experience- 6+ years of software development experience- Bachelor's degree in engineering, computer science or equivalent- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience using Agile/Scrum methodology- Excellent analytical, quantitative, written and presentation skills.- Experience with detailed project planning, reporting, and measurement.- Experience working in a highly technical, metrics driven, environment.- Strong multi-tasking and influencing skills- Strong bias for action and "get it done" attitude ...

About UsWork/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.Inclusive Team CultureHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Come build the future as a Technical Program Manager III at Amazon, where you will be inspired working alongside best-in-class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs of our customers, and your work will impact millions of people around the world.Apply now and you will be eligible for Amazon Technical Program Manager III positions that are based on your preferred location, team, tech stack, domain, language and more. We’re hiring across Amazon Stores in the United States and Canada. Teams with available positions including, but are not limited to:•Consumer Technology: Build new generation features and products for amazon.com, constantly improving the Customer and Seller experience for billions around the globe. Whether building site wide features such as reviews and recommendations, category specific software for the likes of Pharmacy, Electronics, Digital Software and Video Games or seller infrastructure, there are a variety of complex problems to tackle using a range of technologies in the design of your technical solutions. •Operations Technology: Shape the future of transportation planning and execution on a global scale, that impacts hundreds of fulfillment centers, thousands of Amazonians, and millions of customers across the world. Your technology will support thousands of operators worldwide to design, build and run the best-in-class Amazon transportation network. We are building intelligent software to make transportation more reliable, faster, and less costly, providing a better and less expensive experience for our customers.•Financial Technology: Create next generation of distributed, scalable financial systems that support Amazon's current and future business needs. Use big data technologies to design and develop services that facilitate global financial transactions worth billions annually. You’ll lead architecture, design, implementation and deployment of large-scale critical and complex financial applications, owning all aspects of solutions end-to-end, through full stack software development.•Human Resources Technology: Create a seamless experience for millions of Amazonians and/or candidates. Whether supporting technologies for onboarding, time and attendance, compensation, amazon.jobs, or recruiting, you’ll deliver robust feature sets, elegant designs, intuitive user interfaces and systems that make it easy for Amazonians to excel at performing critical business functions.Key job responsibilitiesDepending on your experience, Technical Program Manager III can typically expect to directly engage with developers and customers to address challenging problems, build software with the latest technologies and make data-driven decisions to improve the customer experience. Your responsibilities extend to scaling systems by managing internal and external stakeholders across various domains, from business and operations to engineering, science, and deployment. As a Senior TPM, you will navigate bottlenecks, provide escalation management, make strategic tradeoffs, and balance business needs with technical constraints. The role also involves scoping and delivering large projects end-to-end, collecting requirements, writing specifications, and coordinating design/implementation efforts. Ideally, you possess a strong program management background, demonstrated experience leading medium to large projects, and a well-rounded technical proficiency in current web technologies. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

This Senior Technical Program Manager role will manage large, complex technology initiatives across multiple teams and organizations in a global environment and across multiple technology stacks. They develop the overall strategy for large programs across all stages from concept to delivery. This opportunity requires excellent technical, analytical, problem-solving, and communication skills. They communicate ideas effectively, verbally and in writing, to a wide range of audiences including Engineers, Directors and VPs. The candidate will have experience defining projects, collecting requirements, writing detailed specifications, coordinating efforts to scope, schedule, and deploy new features sets as well as analyzing cost/benefit of feature selection and communicating results throughout the organization.Cross-functional technical expertise is required for this position. They understand the architecture of the systems, influence technical priorities and business strategy through data-driven analysis. The candidate must independently lead projects and deliver expert level solutions based on thorough analysis of business requirements, and work collaboratively across the organization to identify opportunities for process improvements. The candidate should be capable of assessing the right balance of risk to allocate the right resources, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit. They apply best project management best practices and increase the productivity of the teams. Come join us in making history!BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

At AWS, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, smart, and driven individual. The Data Center Availability team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams. The team is seeking a Technical Program Manger to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities. Our team of TPMs work with senior product and engineering leaders to define strategy and requirements. They design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, they are expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. They also identify opportunities to converge overlapping technical efforts, and drive the long term strategy.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesThe successful candidate is able to:- Manage Operational relationships with support teams and internal operations business partners to drive increased performance - Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases - Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions - Proactively recognize and drive opportunities to simplify processes - Contribute to and influence technical designs - Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities - Lead the effective and efficient delivery of large, complex technical projects and programs - Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints - Identify, assess, track and mitigate issues and risks at multiple levels - Create, maintain and disseminate program information to stakeholders - Travel up to 25%About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloudBASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

At Amazon, we obsess over our customers and maintaining their trust. To earn that trust in an environment as vast and varied as Amazon’s requires the applied skills of experienced and innovative Technical Program Managers to tackle challenges at Amazon scale.We are seeking an exceptional Technical Program Manager to join the Amazon Dedicated Security Team (DST). We are looking for an individual that can lead technical initiatives, build and maintain strategic relationships with internal and external partners, define and implement repeatable processes and deliver results against Amazon's dynamic security landscape. If you’re passionate about solving security problems at scale and want to join a fast-paced organization with global impact on millions of customers, then we’d like to talk to you.As a Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end projects. You will be comfortable working across time zones and through ambiguity. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.Ideal candidate must be able to understand the different security needs across security domains, dive deep to learn the nuances of the security needs for a business unit, create a mechanism to measure the security posture of each business unit they support, and progress the metrics program to meet the business needs. The candidate must be able to work with different teams within DST, the larger InfoSec organization at Amazon, and different business units DST supports.Key job responsibilities- Learn the business operation and security needs of the different business units DST will be supporting.- Understand the security tools and services used by DST teams to meet the security needs of the businesses.- Develop programs and lead initiatives aimed at identifying and eliminating security risks for Amazon and its Business Units (BUs).- Manage security initiatives through the Business Unit life cycle and drive activities including coordination of detailed functional plans, communication with key stakeholders, issue resolution, and reporting metrics / KPIs. Create awareness of cross-functional inter-dependencies and establish prioritization for plan execution to minimize disruption on daily operations.- Demonstrate the ability to communicate effectively at multiple levels of management and engineering, building trust across the organization, and demonstrating discretion with sensitive information.- Build relationships and trust with BU points of contact and business leaders.- Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers.- Lead ambiguous and undefined problems to resolution in the face of uncertainty.- Create repeatable processes for tracking risk, BU information, on-going engagement, and reporting.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of technical program management working directly with software engineering teams experience- Experience in cybersecurity and risk management- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules including scope, schedule, budget, quality, along with risk and critical path management- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security ...

The Dynamic Configuration Technologies team owns and operates several hosted solutions that enable Amazon teams to build robust control plane software.We are looking for a Technical Program Manager to manage the delivery of complex, multi-faceted projects that solve critical control plane needs for many of Amazon's largest teams.As a Technical Program Manager on this team, you will work closely with product management to define project goals and requirements, lead development teams from design through delivery to subsequent operations, and create and then disseminate project/program information to customers and leadership.About the teamThe Dynamic Configuration Technologies team, part of Amazon's eCommerce Foundation, provides dynamic configuration, metadata, change management, and control plane solutions for Amazon Stores, Digital, and other teams.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

As a Principal Technical Program Manager (TPM), Region Flexibility, you will work to enable Amazon businesses to leverage new AWS regions and improve the efficiency and scale of our business. The end-state architecture will enable services to break region coupling while retaining the ability to keep critical business functions within a region. This architecture will improve customer latency through local affinity to compute resources and reduce the blast radius in case of region failures.We are looking for a passionate, deeply technical, and results-oriented Technical Program Manager (TPM) to define and drive Region Flexibility initiatives, and drive fundamental architectural changes across the whole Amazon software stack. You will have a proven track record of planning and delivering complex programs with multi-year roadmap, using Agile and incremental delivery methods. You will have experience driving architectural change across thousands of teams and handled communication from technical developers to senior VPs.About the teamThe Regional Flexibility Engineering (RFE) organization supports the rapid global expansion of Amazon's infrastructure. Our projects support Amazon businesses like Stores, Alexa, Kindle, and Prime Video. We drive adoption of ever-evolving and cutting-edge AWS and non-AWS technologies, and work closely with AWS teams to improve AWS public offerings. Our organization focuses on robust and scalable solutions, simple to use, and delivered with engineering best practices. We leverage and build foundational infrastructure capabilities, tools, and datasets that enable Amazon teams to delight our customers. With millions of people using Amazon’s products every day, we appreciate the importance of making our solutions “just work”.BASIC QUALIFICATIONS- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience ...

Amazon's mission is to be Earth's most customer-centric company and to get there, customer centric, talented, and driven individuals are needed. Americas Stores Tech Talent Acquisition (ASTTA) team is looking for a Sourcing Recruiter to play a critical role in our hiring ecosystem with primary focus on recruiting for higher volume tech job families including Business Intelligence Engineer (BIE), Data Engineer (DE), Software Development Engineer (SDE), Software Development Manager (SDM), Technical Program Manager (TPM), and our specialty tech roles (ex: Science, Design, Economists).As an ASTTA Sourcing Recruiter, you build business acumen, develop productive partnerships and cultivate skills to influence through data. You serve as the sourcing subject matter expert (SME) with a strong focus on hiring highly qualified candidates through in-depth profile calibration, leveraging actionable insights to improve candidate throughput and create long lasting impact to Amazon. You follow a candidate-centric model created by removing obstacles and ambiguity in the hiring process, with clear benchmarks of success.Key job responsibilities• Recruit passive candidates through pro-active market research, assess them against top talent and Amazon’s culture described in our leadership principles. • Manage and prioritize searches to ensure well qualified and diverse talent pipelines are provided on-time, leveraging a range of metrics and key performance indicators to deliver results.• Leverage industry trends, competitor activities, and market conditions to provide insights to develop innovative sourcing methods, scalable candidate pipelines, complemented by proven strategies to consistently identify and attract top-tier candidates. • Screen and attract top talent by assessing candidate skills, qualifications, and by guiding them throughout our hiring process, setting them up for success. • Utilize best in class candidate engagement techniques and pre-closing strategies with candidates to build rapport and impact. • Collaborate cross functionally and partner with fellow Recruiters, Recruiting Coordinators, and Strategic Demand Advisors (SDA), to ensure that talent needs of customers are met.• Create exceptional candidate experience, efficiently organize, effectively communicate, prioritize, push back when necessary, and demonstrate a strong sense of urgency, all while being customer focused and collaborative.• Meet/exceed key performance indicators (KPI), such as pipeline activity, conversion ratios, candidate experience, and cycle times. • Continuously invest time in expanding knowledge base as industry standards and trends change and shift. • Participate in project work focused on building operational efficiencies, continuous process improvement, improving recruiter productivity, etc. BASIC QUALIFICATIONS- 1+ years of corporate or search firm progressive recruiting or research experience- Bachelor's degree, or 2+ years of full-time Amazon experience- Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates ...

Can you document and explain complex information clearly and concisely? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies.Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality conceptual, procedural, and API documentation and code examples- Develop, negotiate, and drive content strategy in alignment with product strategy- Work with customer data, gather feedback and drive your insights into improving content performance and strategy- Work with other writers to improve how we write, and identify and drive opportunities to improve writer and process efficiency.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go. ...

We are seeking a skilled and detail-oriented Technical Writer II to join our Tools and Content Strategy team within IT Services. The ideal candidate will play a crucial role in elevating our content quality, maintaining documentation standards, and driving data-driven improvements in our self-service content ecosystem.Key job responsibilities- Support and manage the Bar Raiser program for self-service content- Conduct regular audits of existing content to ensure adherence to quality standards- Develop and deliver training programs to improve content creation skills leading with automation- Maintain and update supporting documentation for content creation best practices- Monitor and analyze content-specific metrics and KPIs- Assess content accuracy and implement strategies for continuous improvement- Prepare regular reports on content performance and present insights to stakeholders- Contribute to core content development for launches and updates- Collaborate with cross-functional teams to ensure consistent messaging across all platforms- Participate in the development and implementation of content strategies to enhance user experience- Identify opportunities for content optimization and innovationAbout the teamHere in Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. At Amazon, we have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3-5 years of experience in technical writing, preferably in a technology or IT environment- Strong writing and editing skills with meticulous attention to detail- Experience with content management systems and documentation tools- Familiarity with data analysis and reporting- Excellent project management and organizational skills- Strong interpersonal and communication skills- Ability to work independently and collaboratively in a fast-paced environment ...

As the centralized Technology Enablement POC on behalf of the WFS North American and LATAM organization, the Technology Enablement Specialist is responsible for driving the successful scoping, prioritization, and scaling of technology solutions to streamline processes and enable growth across the org. This role serves as the strategic partner to a variety of global teams, managing the intake of tech requests, leading the prioritization process for the org, and ensuring alignment between customer needs and the Workforce Staffing (WFS) technology roadmap. This individual would partner closely with Intelligent Talent Acquisition (ITA), High Volume Hiring Tech (HVH), and the Global Intake and Prioritization team. This role requires a demonstrated ability to manage without direct authority, leveraging strong influencing skills to collaborate effectively with cross-functional partners and customers. The successful candidate will have a proven track record of owning program strategy, driving process improvements, and effectively communicating results to senior leadership. They must be skilled at translating business requirements into technical solutions, while also maintaining a consultative approach to identify global opportunities and alternate solutions.The Technology Enablement Specialist must navigate complex stakeholder landscapes, building consensus and alignment across the organization, including with senior leaders. They should possess an understanding of the technology ecosystem, allowing them to assess the feasibility and scalability of proposed solutions and advocate for the most impactful initiatives. Furthermore, the candidate should have experience in data-driven decision making, leveraging metrics and analytics to inform their recommendations and drive continuous improvement, with the ability to effectively present these insights to executive stakeholders.Key job responsibilities* Intake and Prioritization: * Provide guidance and transparency through the intake process, empowering teams to identify precise problem statements, identify areas of opportunity for global reach, and calculate accurate entitlements. * Manage the prioritization of tech requests, involving leadership to ensure alignment with customer needs and strategic objectives. * Develop and refine the intake prioritization processes to deliver an exceptional customer experience.* Tech Solution Delivery: * Guide the team on requirements gathering (i.e. scoping and discovery), vendor coordination (where applicable), and data integration. Lead trade-off discussions and process changes where necessary. * Manage the rhythm of business cycles to align customer, High Volume Hiring Technology (HVH-Tech) and Intelligent Talent Acquisition (ITA) teams delivery needs. This include the OP1/OP2 process, building work backward plans, and circulating flash reports on status updates. * Stakeholder Alignment: * Partner closely with cross-functional leaders and customers to understand strategic goals and operational challenges, advocating for solutions on their behalf where appropriate. * Develop and manage SLAs with key partners to exceed customer expectations. * Communicate process standards to customers, ensuring tech roadmaps have no disruption and prioritization aligns with their goals and initiatives.* Performance Tracking: * Define and track key metrics to measure the impact and effectiveness of tech enablement efforts, continuously refining processes and reporting. Leverage data to identify opportunities for improvement in existing process and drive enhancements.BASIC QUALIFICATIONS* 6+ years of experience in operations, strategy, program/project management, or a related field* Expertise in using data and metrics to identify opportunities for improvement and drive global process enhancements* Demonstrated ability to lead cross-functional teams and coordinate stakeholders at all levels of the organization* Excellent communication, presentation, and facilitation skills to build consensus and drive alignment* Experience applying process improvement methodologies such as Six Sigma, as well as agile project management and technology implementation expertise. ...

Special Projects & Investigations – Threat Intelligence (SPI-TI) team is excited to be searching for a Threat Intelligence specialist who is an industry expert in the fields of threat intelligence or fraud. The Threat Intelligence team, part of Special Projects & Investigations (SPI), is responsible for preventing abuse and stopping threat actors from expanding their illegitimate services across Amazon. Our members specialize in investigating and understanding the ecosystem of threat actors.SPI-TI protects Amazon by proactively analyzing new security threats, identifying malicious actors, and researching the evolving threat landscape. We partner with teams throughout Amazon to facilitate information sharing and increase security resilience through cross-functional collaboration. We share actionable threat intelligence and focus on continually developing collaboration and partnerships with security & intelligence teams throughout Amazon and the security industry. SPI-TI drives and enhances our ability to emulate threat actors, respond to security incidents, and to stay one step ahead of our adversaries.Key job responsibilities* Conduct in-depth research and perform investigations into potential and existing security threats from known and emerging threat actors * Evaluate threats: collect, manipulate, and analyze data from multiple sources and assess this information to identify security threats and develop strategies to counter them. * Preparing reports: Prepare written strategic reports and presentations based on your research, collection, and analysis of intelligence data. Create intelligence assessments that are free of bias. * Work with a cross-functional team: you will work effectively with a cross-functional team and under tight deadlines. * Briefings: Prepare and present oral and written reports on the conclusions and recommendations drawn from data/ information.Technical Requirements:* Working knowledge of scripting languages such as: Python, PHP, JavaScript* You are curious and keep up-to-date across the cybersecurity landscape.* You are familiar with adversary techniques and attack lifecycles. (e.g: adversary progression through techniques found in the MITRE ATT&CK® matrix)* You have knowledge of operating systems fundamentals (Windows, bonus points for Linux and others).* You are aware of threat intelligence, open-source intelligence or industry reporting and understand its importance to an organization.About the teamWe value diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.Inclusive Team Culture: In SPI, it’s in our nature to learn and be curious. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's Degree or equivalent experience- 5+ years’ experience in at least two of the following areas: threat intelligence, data analyst, information security, security operations/incident response, cyber-crime investigations or intelligence, fraud prevention, cyber threat hunting.- Knowledge of programming and scripting languages, in particular Python.- 3+ years’ experience using SQL or other query languages.- Strong analytical, problem-solving, and critical thinking skills.- Experience with open-source intelligence.- Familiarity using threat intelligence, data analysis or technical analysis tools and platforms- Experience producing written documentation, to include, but not limited to products, procedures, and instruction. ...