Seattle

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will be a part of highly creative and efficient multi-discipline BIM design team, tasked with designing challenging and complex projects with innovative solutions for Amazon owned Data Center facilities. You will provide support to our central engineering team through the preparation of federated BIM models and BIM data. You will influence Data Center design documents with: multi-disciplinary coordination; clash detection and resolution; constructability reviews; building code compliance; design optimization. You will produce and maintain coordinated BIM designs for our fleet of Data Centers.Amazon’s Data Centers are industry leading examples of innovation in the areas of space utilization, energy efficiency, and cost effectiveness. We are known for our speed to market and reliability. We are part of the US team responsible for the design and operation of critical industry leading Data Center facilities throughout North & South America. Our Design Team is on the forefront of creating and delivering the most innovative products to our customers; and are known for being a diverse and upbeat team that is changing the face of Cloud Computing. We continue to grow and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. At Amazon we do highly support continued learning opportunities and focus on continued employee development.Key job responsibilitiesDaily responsibilities will include coordinating consolidated deliverables of our Data Centers, and utilizing Revit to maintain our standards. You must be able to work independently with limited guidance and work within a team environment to accomplish assigned tasks. This includes working with internal groups as well as external suppliers and consultants, manufacturers, vendors, and contractors.Your duties will include:• Be self-motivated and work within the BIM design group as well as within other teams.• Update and modify existing models, studies and construction documents as required.• Assist with creating, maintaining, and enforcing BIM templates and standards.• Audit project deliverables and monitor quality.• Assist design coordination meetings to resolve project roadblocks.• Work on concurrent projects in multiple geographical locations.• Assist the project team with information exchange processes between internal and external customers.• Provide coordination support for information requests during construction phases.• Recording and reporting of key metrics to management.• Travel to Data Center sites for engineering evaluations and surveys as required. On average: once or twice a year.• Be positive and always offer creative, out of the box solutions.• Have fun and work hard!A day in the lifeAs a designer, you will collaborate across disciplines and teams to refine data center designs. Your work includes creating detailed models, drawings, specification, prototypes, and updating managers and leaders of changes to the building design. You engage in design discussions, review feedback from peers and collaborators, and adjust designs to ensure our data center solutions meet the highest standards of efficiency and quality.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• 2+ years experience designing complex industrial buildings or mission critical facilities.• 2+ years experience using Revit for producing BIM and federated models.• Proven experience with producing construction drawings & documents. ...

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limit. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.BASIC QUALIFICATIONSPhD, or Master's degree and 4+ years of quantitative field research experienceExperience investigating the feasibility of applying scientific principles and concepts to business problems and productsExperience analyzing both experimental and observational data sets ...

Are you an analytical thinker who loves turning data into stories, models, and reports that answer big business questions? If you have a passion for driving innovation through data, our Business Performance team is looking for a Business Analyst to help improve our products on behalf of our customers. You'll be the go-to person for analyzing data and providing insights that drive decisions, ensuring that we're delivering value to both new and existing customers.In this role, you'll be responsible for creating and maintaining narrative reporting and data models that guide our decisions, simplifying complex data into clear analytics, and presenting these insights to senior stakeholders. Your work will help us navigate the challenges of rapid growth and increasing complexity, making a tangible impact on our business.We value a blend of business acumen, statistical knowledge, and an understanding of the cloud's benefits in speed, cost optimization, and global scale. If you're someone who enjoys making sense of large datasets, simplifying reporting, and delivering clear insights in a fast-paced environment, this could be the perfect fit for you.Work-Life Balance:We believe that balancing your personal and professional life is key to success and happiness. That’s why we offer flexible work schedules that allow you to be productive while maintaining a healthy balance between your work and life outside of the office.Career Growth:We’re dedicated to supporting you as you grow in your career. Our team consists of members with varying levels of experience, and we’re creating an environment where knowledge sharing and mentorship thrive. We want to help you develop into a well-rounded professional, ready to take on more complex tasks in the future.Key job responsibilitiesUse analytics and business intelligence skills to extract meaningful insights from large, complex data sets.Conduct and present analyses on customer trends, program effectiveness, and business impact to key stakeholders, including both Operational and Business leadership.Build and deliver narrative-based reporting that clearly tells the story of business trends, patterns, and outliers.Test and challenge assumptions around customer value through data-driven models, focusing on customer experience and loyalty.Make recommendations for new products and recommend improvements to existing operational mechanisms.Collaborate with cross-functional teams to fully understand and support our products.Continuously monitor and improve data sets to enhance their effectiveness.If this sounds like you, we’d love to hear from you. Join our Business Performance team and help us drive innovation through data!About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- Experience making business recommendations and influencing stakeholders- Experience defining requirements and using data and metrics to draw business insights- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI, and Excel ...

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. Amazon’s Perfect Order Experience team, under CTPS, works to ensure that Customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of customers to solve business problems. We are looking for a Business Analyst to help us drive improvements in our A-to-z Guarantee space.A-to-z Guarantee is Amazon’s primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream – this is an exciting opportunity for a Business Analyst to enter the team, take ownership of the problem space, simplify & reinvent, and help drive exciting results for the program! Key job responsibilitiesAside from heavy involvement in several high-impact initiatives the team is driving towards, key day-to-day responsibilities for this role will include:Detection of Issues & Impact Assessments eg. An issue with the A-Z operational SLA – how large is the problem and what are the upstream and downstream impactsRoot Cause Analyses & Solution Scoping eg. Identify that the miss comes from a forecasting issue and a spike in appeal rates. Propose modified drivers for claims volume forecasts and deep dive improved communication messages to our Selling Partners so they are more aware of our policies. Assess expected impact of these actionsMonitoring & Mechanisms eg. Generate self-serve reporting to ensure the actual impact from the actions are aligned with what was expected (iterating if needed). Integrate these metrics into the right recurring mechanisms to ensure a) future issues can be detected faster or prevented altogether, and b) the right feedback loops exist to continually improve our productsAbout the teamGuaranteed Remediation Experience (GRX) provides Amazon’s primary mechanism for protecting customers when they encounter a negative order experience. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream – this is an exciting opportunity to enter the team, think big, simplify & reinvent, and help set the future vision for the program!BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders ...

Do you enjoy solving complex business problems, transforming data into insights, and using data to drive product decisions? In this position, you will directly support the creation of a global product that evolves the support experience for our Selling Partners. Data driven approach is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our team. You will work closely with product managers, SDEs, data engineers, operations teams, and senior management to define new metrics and project requirements and provide inputs towards defining solutions to business problems. You will learn and understand our global operations, database infrastructure, and existing system functionalities. After establishing this knowledge, you will need to develop a robust set of metrics and reporting solutions to help uncover opportunities, prioritize fixes, and influence leadership to help drive investments that reduce waste. Some of these metrics do not exist, requiring critical thought and data/metrics design. This will include complex analytics, mapping systems and datasets together, developing scalable reporting solutions, and producing narratives/documents outlining key insights and trends meant to drive investment as well as measuring the efficacy of solutions implemented over time to attribute success and impact. You'll build sustainable, scalable and automated analytics that help the organization understand opportunities for efficiency and performance improvements. With stakeholders across multiple teams, there will be frequent opportunities to influence significant decisions. RESPONSIBILITIES- Deep dive into large data sets to answer key business questions using SQL, Excel, and other data manipulation languages- Systematically identify data sources, perform analysis and build data pipelines to influence product roadmaps based on business problems.- Operate with significant autonomy to deliver results and achieve the goals and objectives of both your team and the broader organization.- Communicate complex insights to stakeholders, both verbally, in writing and through visualization and dashboards- Perform complex data research identifying opportunities to improve the effectiveness of our support mechanisms and provide analytical recommendations to business teams.A day in the lifeYou will work closely with product, program, and tech teams in order to stay connected to the ongoing feature launch roadmaps. The Selling Partners Support ecosystem is constantly evolving and our analytics systems must be maintained and adapted to ensure our measurement strategy and reporting mechanisms accommodate these changes. You will build a variety of analytics and visualization solutions to support our product features. You will autonomously perform deep dives, uncovering new trends/areas that may need attention. You will also work closely with our product team to help design experiments and look for new opportunities.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel ...

At Amazon, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build a place to find and buy anything online, this is your chance to work hard, have fun, and make history. We are looking for an experienced Business Analyst to join SPS Finance Analytics team to help unlock insights which take our business to next level. The team is responsible for controllership, building scalable solutions and supporting program analytics. As a Business Analyst, you will have excellent analytical abilities as well as an outstanding business acumen. The ideal candidate knows and loves our customers (internal and external) and will work back from the customer to create actionable insights and reporting. They are experts in partnering and earning trust with finance/business leaders to drive these key business decisions. Key Responsibilities include: - Own the development and maintenance of new and existing solution artifacts which are focused on driving efficiency within the business via analysis, metrics, and reporting dashboards. - Partner with finance/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs. - Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. - Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will help translate analytics insights into concrete, actionable recommendations for business or product improvement. - Excellent writing skills, to create artifacts easily digestible by business and tech partners. BASIC QUALIFICATIONS- 2+ years of tax, finance or a related analytical field experience- 2+ years of complex Excel VBA macros writing experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETL- Bachelor's degree or equivalent ...

Amazon’s Account Integrity team within the Customer Trust and Partner Support organization is looking for a passionate, results-oriented Business Analyst to leverage data to deliver projects with huge strategic impact. This team designs and builds high performance software systems using machine learning that identify and prevent fraudulent activity and maintain high trust levels with our customers. Fraud prevention is a real-money game where our software and analytics teams strive to outsmart those who attempt to defraud Amazon and our customers.As a Business Analyst in the Account Integrity group, you will be responsible for analyzing and reporting large data sets in partnership with product managers, scientists, and engineers to ensure the team is prioritizing the right goals and opportunities to stop bad actors and protect customers.Responsibilities:- Create, maintain, and improve data sets, pipelines and reporting to track and manage important KPIs and goals in the Account Integrity space- Apply your expertise in quantitative analysis, data visualization and data-mining to design alarming system, derive actionable insights and guide product strategy for stakeholders and leadership- Develop internal reporting/visualization tools for self-serve- Provide analytical support for new feature launches- Effectively communicate complex analytical concepts to non-technical stakeholders to drive decision makingKey job responsibilities- Deep diving business trends, analyzing anomalies and guiding business decision-making through data- Building dashboard/scalable metric tracking mechanisms- Working closely with Business and Operations teams to find ways to mitigate bad actor attacks- Ensuring that the team works backwards from the customer problem using dataAbout the teamThe Account Integrity’s mission is to prevent bad actors from using the Amazon brand or Amazon accounts to harm customers, sellers, and the Amazon business.BASIC QUALIFICATIONS- 3+ years of business analyst, data analyst or similar role experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders- Experience with data visualization using Tableau, Quicksight, or similar tools ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking a Business Analyst to drive large scale projects, programs, and technical initiatives. In this role, you will be responsible for converting data into actionable business insights. The ideal candidate is an analysis expert who leverages a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge, and ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods.The complexity of research and skills for a Business Analyst is well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for maintaining front end code using Python, SQL, HTML, Java, and R, or other similar coding languages. This role will have high level visibility due to the nature of the toolsets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that will help shape the future of the business. Key job responsibilities- Own the development and maintenance of new and existing solution artifacts which are focused on driving efficiency within the business via analysis, metrics, and reporting dashboards.- Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.- Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.- Participate in strategic and tactical planning discussions.- Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.A day in the lifeAs a Business Analyst, you will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 1+ years of tax, finance or a related analytical field experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel ...

As a Business Analyst, from Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports and dashboards to metadata modeling, pipeline monitoring, and more. What are we looking for? · You live and breathe data. You are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas and drive actionable outcomes, and draw inferences and conclusions based on data. · You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to consume, extract and transform data. · You have experience in creating dashboards and visualizations of processed data, identifying trends & anomalies, and providing unique ways to present data and information in an easy to consume format. · You have business communication skills to be able to work with product owners to understand key business questions, and are able to build solutions (reports / dashboards) that enable product owners to answer those questions quickly and accurately.. You are comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives.Key job responsibilitiesKey job responsibilities- You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. - You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. - You will develop dashboards that provide insights into the health and state of the business, create analytics solutions to drive deep dives, and determine ways to measure impact. - You will provide insights and analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. - You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. - You will own the design, creation, and management of extremely large datasets. - You will be responsible to tune query performance against large and complex data sets. - You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices.About the teamAbout the teamThe IPP team is a part of Amazon's Selling Partner Services (SPS) organization. The team's vision is to use data provided by Brands in the Brand Registry to prevent Brands eligible for protections worldwide from ever seeing an ASIN on Amazon that has invalid data (e.g. misuse of trademarks, copyright) associated with their Brand on Amazon. We strive to make Amazon the best way for Selling Partners to operate their businesses by protecting their intellectual property while reaching customers locally and globally. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Bachelor's degree or equivalent- Experience making business recommendations and influencing stakeholders ...

Seller Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.The Localization & Language Expansion Team (LELI) develops high-quality, user-centered content for the companies and individuals who sell goods and services through Amazon, and for the team that helps sellers when they contact Seller Support.The team's goal is to deliver/localize content that provides Selling Partners and Customers a direct path between an issue and it’s resolution, by providing timely and helpful documentation in 27 languages across 19 stores.The team is looking for a talented, driven, self-directed Business Analyst to join an organization that is responsible for the success of implementation of content management programs. This person will be responsible for ensuring we meet our key deliverables, on time with high quality, and communicating status to internal and external stakeholders. This person will also help provide the analytics and insights to improve the process for building our tools on a global scale. This Business Analyst must have advanced proficiency in SQL, statistical analysis and Excel (including Pivot Tables, dynamic dashboards, array functions, Power Pivots, VBA, etc.) and can build instrumented dashboards for impact analysis and reporting.Also has program management skills to work closely with the Product Managers, process engineering, Operations and Customer Excellence teams on process improvement initiatives, root cause analysis and A/B testing. Successful candidates will have a strong analytical skills, program management background, be detail oriented, and have excellent problem solving abilities. The candidate should also have strong communication and project management skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally.Key job responsibilitiesThis role is requiring an individual who thinks big and will build reporting capability for Localization and Language Expansion analytics. The ideal candidate for this role will should be:Able to proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities.Work with team leadership to understand the customer needs and concerns as well as define solutions.Translate basic business problem statements into analysis requirements. Work with internal customers to define best output based on expressed stakeholder needs.Use analytical and statistical rigor to solve complex problems and drive business decisions.Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.Write queries and output efficiently, and have in-depth knowledge of the data available in area of expertise. Pull the data needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert data to make it analysis-ready.Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.Monitor and troubleshoot operational or data issues in the data pipelines.Review and audit existing ETL jobs and SQL queries.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel ...

CMS Data Platform team’s mission is to empower Case Management tenants to make data driven decisions and derive insights.As a Business Analyst, you will help develop an analytic platform to drive deep dives, provide insights into the health and state of the CMS insights and experience. Build mind share “CMS Insights Suite” of pre-built dashboards that support tenants covering both retrospective and reactive reporting use cases including command center view. The suite will contain data dictionary of available metrics, dashboards and data catalog around routing, case/issue handling and workforce management themes. Launch the capability to tenants providing initial metrics coverage of 80% and ability to customize around routing and case handling sections.The Business Analyst will collaborate with Paragon Product team to build a metrics to measure Paragon experience. You will own the design, creation, and management of metrics, associated dashboards and datasets. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and performant data solutions using statistical techniques or regression models to generate insights from the structured/unstructured datasets.A successful candidate will be highly analytical, an expert with SQL and excel, seek opportunities to inject advanced analytical techniques, resourceful, customer focused, team oriented, and have an ability to work independently under time constraints to meet deadlines.Key job responsibilities• Leading complex data analysis projects to identify opportunities for improvement and optimization• Gathering and interpreting data from various sources to inform decision making• Developing and implementing solutions to optimize business performance• Creating data visualizations to communicate findings and monitor performance• Communicating findings and recommendations to senior management through presentations and reports• Mentoring and guiding junior team members in data analysis and process improvement methodologies• Assisting in the development and execution of strategic initiatives, metrics and contribution in analytical roadmaps.BASIC QUALIFICATIONS- 4+ years of business analyst, data analyst or similar role experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with data visualization using Tableau, Quicksight, or similar tools- Strong analytical skills, with the ability to gather, interpret, and make insights from large amounts of data- Expert in SQL and data analysis- Experience with data visualization tools such as QuickSight or Tableau- Experience with statistical techniques, prepost analysis- Excellent communication and presentation skills, with the ability to convey complex information to a non-technical audience ...

Come build the future of entertainment with us! Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video Global Operations (PVGO) is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold Prime Video’s Customer experience, Quality bar and metrics. PVGO plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts based out of USA, Japan, India, Spain, and Costa Rica; passionate about ensuring all our customers around the globe have access to the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them. We are looking for an analytical and results-oriented Business Analyst to help shape the future of Prime Video Global Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.As a Business Analyst, you will help develop analytic solutions to drive deep dives, provide insights into operational health, and develop key KPI's from scratch. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own creation and management of large datasets, reports, dashboards and data pipelines. You will interact with internal program, product owners and technical teams to gather requirements, structure scalable and data-oriented solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytics insights into concrete, actionable recommendations for business or product improvement. If this sounds exciting to you, please read on.Key job responsibilities- Work on data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.- Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.- Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.- Build and managing related key performance indicators (KPI's) to measure, control, and benchmark reporting processes.- Monitor existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.- Support cross-functional teams on the day-to-day execution of the existent program implementation.BASIC QUALIFICATIONS- 2+ years of business analyst, data analyst or similar role experience- 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 2+ years of business or financial analysis experience- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Intermediate skills using SQL- Experience making business recommendations and influencing stakeholders- Bachelor's degree or 4+ years of relevant professional experience ...

Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation. We are looking for a Business Analyst with a passion for using data to discover and solve real world problems in support of our counterfeit prevention program. You will enjoy working with one of the richest data sets in the world, state of the art technology, and the ability to see your insights drive the creation of real tools and features for our customers and thousands of Selling Partners participating in our Store on a regular basis. The perfect candidate will have passion and experience analyzing data and using that analysis to drive key insights and recommendations. As a business analyst you will also build reports and metrics, drive ad hoc analysis and communicate insights to key stakeholders. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. You will also work closely with our worldwide Program and Product Managers, and must keep up with knowledge of the organization's roadmap.Key job responsibilities• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.• Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.• Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.• Participate in strategic and tactical planning discussions. Preparing and delivering business reviews to the senior management team regarding progress and roadblocks.• Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with SQL- Demonstrated ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner.- Analytical mindset in breaking down complex problems, and a self-starter to get things done and deliver results.- Ability to exercise judgment when policies are not well-defined.- Ability to function effectively in a dynamic, fast-paced environment.- Demonstrated ability in handling strategic and confidential projects, data-analysis and report writing. ...

The Seller Insights and Planning team’s mission is to make FBA the best place for sellers to both thrive and delight customers. We achieve this through identifying opportunities to address seller pain points, optimizing our services to reduce seller effort, eliminating the defects that lead to seller costs, and orchestrating initiatives across business, technology and operations that simplify the seller experience.As a Business Analyst II, you use data analysis and business understanding to solve complex problems and drive decisions within projects aimed at enhancing WW FBA seller performance. You work tactically, learning to be strategic, handling projects based on stakeholder requests, and proactively identifying patterns to propose solutions. This role will require you to collaborate with stakeholders to define problems, set goals, and deliverables, and create short-term solutions, while managing roadblocks with limited guidance. This work will directly impact the development of strategic plans and initiatives aimed at improving seller operations, increasing sales, and enhancing customer satisfaction. Additionally, you will build reports and metrics, drive ad hoc analysis, and communicate insights to key stakeholders. Key job responsibilitiesBuild and maintain recurring metrics and reports for WW FBA Business. Monitor existing metrics as well as develop and propose new metrics, working with a variety of business stakeholders. Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions.Collect, analyze, and interpret large datasets related to WW FBA seller performance, customer feedback, and operational metrics. Identify trends, patterns, and insights to drive strategic decision-making and present findings to stakeholders. Build a deep understanding of the WW FBA Business objectives and operational processes. Use this knowledge to communicate findings clearly and concisely to stakeholders.Continuously look for ways to optimize business processes and workflows. Inform process owners of potential improvements and work collaboratively to implement changes.BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business analyst, data analyst or similar role experience- Experience making business recommendations and influencing stakeholders- Bachelor's degree or equivalent- Ability to transform data and metrics into visualizations and summaries.- Experience defining requirements to achieve complex business solutions ...

Do you want to help drive growth and engagement with one of Amazon’s most important businesses? Do you enjoy using data and analytics to deliver actionable insights that support critical business decisions?Amazon seeks an experienced business analyst to be a key member of the Sales Strategy and Operations team. This is an exciting opportunity to support and influence the strategy of Amazon retail, with a focus on delivering data and insights on business performance.As a Business Analyst, you will partner with Sales, marketing, finance, and analytical professionals to provide data and insights that influence and support critical business decisions. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. This role requires a self-starter with strong modeling skills, a keen attention to detail, and an ability to manage multiple projects across several stakeholders effectively. This role also has regular interaction with various businesses and requires strong interpersonal and communication skills.Key job responsibilities- Serve as the key business performance partner working directly with Sales, marketing, finance, and other stakeholders across US teams- Develop, launch, and optimize business performance mechanisms- Deliver data, analysis, insights, and recommendations to help shape Sales and marketing strategies- Lead business performance analysis and reporting, including preparation of weekly, monthly, and quarterly business reviews- Partner with Business, Sales , Marketing, and Finance leaders to provide data-driven insights and recommendations that influence business decisionsA day in the life- Working closely with Sales, finance leaders on analytical projects- Writing SQL queries and creating business intelligence reports.- Defining requirements and using data and metrics to draw business insights- Excel- SQL/PL SQL- QuickSight- ETLAbout the teamSales Strategy & Operations (SSO) team enables Account Reps (ARs) to be more productive, and recruitment processes to be more efficient and effective, while maximizing seller success and experience. SSO will enable the headline “sellers choose to invest more in Amazon because of the growth we enable through our Account Reps.” To deliver on this vision and effectively serve our customers (Account Reps and sellers).BASIC QUALIFICATIONS- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

The Selling Partner Services Agent Development team is the training and development organization tasked with understanding the needs to hire and develop Global Seller Support Associates and Risk Investigators to support our Sellers, Vendors, and Buyers in our Amazon.com marketplace. The AD Optimization and Measurement (ADOM) team strives to ensure agents' capability to deliver the best outcomes for Amazon Sellers and Buyers by measuring and optimizing learning efficacy throughout their continuous development journey. We are a team of Researchers, Analysts, and Engineers who source and organize the right data to empower our learning experience designers and training partners to effectively measure and optimize the learner journey.Key job responsibilitiesSelling Partner Services Agent Development is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The ideal candidate will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics. As a Business Analyst, you will focus on solving real world problems and build business cases to enable the organization to scale and invent on behalf of its customers. A key component of the role is to identify improvement opportunities by monitoring existing metrics, analyzing data, and partnering with many internal teams. In addition, you will design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions. Lastly, you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. The ideal candidate will be expected to influence and work with other leaders within the broader organization.BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel ...

Advertising's Support Products & Services team is searching for a curious, detail-oriented Business Analyst (BA) to join a multi-faceted Business Intelligence team that serves a broad variety of product, program and engineering stakeholders. Key job responsibilitiesThe BA is ultimately responsible for ensuring their stakeholder teams can make fast and high quality decisions by providing the right data, in the right format, at the right time and in a sustainable way.Specific responsibilities include:• Collaborating with stakeholders to propose and implement new metrics or enhancements• Developing reports and dashboards to provide insights into advertiser support metrics and performance• Conducting root cause analysis on advertiser pain points and service issues• Supporting the rollout of initiatives and technologies, including AI-driven solutions• Assisting with maintenance and operational excellence • Documenting current processes and workflowsAbout the teamThe Support Products & Services (SP&S) team’s mission is to provide the right support and services at the right time to ensure advertisers can effectively grow their business through advertising. For Amazon's 1.8MM self-service advertisers, this includes providing education in their workflows and resolving issues they encounter with excellent contact center support.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Are you passionate to help Sellers build stronger brands that Customers love? Are you passionate about using data to help shape roadmaps that enable brands to stand out to customers? If you like taking bold bets, working in an ambiguous space, and delivering new innovations that help brands on Amazon, this is the job for you!The Brand Building team is looking for an experienced Business Analyst who will lead the identification, correlation and automation of key brand success data and metrics that enable Brand Owners to grow and build successful brands within the Amazon Store. This role will partner with stakeholders across multiple BX programs, Ads and Retail to help shape product roadmaps and drive data driven decisions.Key job responsibilitiesKey job responsibilities - Identify data sources and correlate key business metrics for internal and customer facing brand success framework and measurement needs.- Own the design, development, automation and maintenance of core metrics, reports, analyses, and dashboards that help stakeholders reach data driven conclusions and influences product roadmaps.- Lead the development of inputs and new channel expansion for the BX attribution model that identifies high value seller actions driven across multiple channels.- Ensure timely and accurate brand success program weekly reporting.- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.- Use active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner to stakeholders.About the teamOur vision is to help Selling Partners (SPs) in any Brand building stage to strengthen their Brands, delivering higher Customer satisfaction, and attaining greater Brand awareness. We educate Brands, build tools and CX that truly measure, and optimize Brand performance. We also enable partner teams to drive towards Brand building through shared goal, metrics, and Brand insight. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

The Brand Experience and Excellence organization creates, builds and leads innovation for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses on helping Brands engage Customers on and off Amazon, develop a winning strategy for Brands to leverage social media to build stronger brands, and launch great products that resonate with Customers and achieve success.We are looking for a passionate, results-oriented Business Analyst to own defining, building, and scaling metrics and analytical insights. As a business analyst, you will use your analytical mind to drive operations, strategy, and planning. You will ensure that we are capturing and surfacing the right data and information to make informed business decisions, working closely with cross functional members of the team and partner teams. You’ll collaborate with engineers to build self-service reports and establish automated processes for large scale data analyses. You should be analytical with strong business acumen and detail-oriented with proven problem-solving skills.The ideal candidate has worked in depth in identifying business insights through data analysis, including experience extracting and manipulating data using SQL, leveraging BI services such as QuickSight for data analysis, and producing digestible business intelligence and actionable information. The candidate should also have strong communication and project management skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally.Key job responsibilities• Advanced proficiency in SQL, ETL, data modeling, and working with large data sets.• Establish financial reporting for your business area. Understand input drivers and validate integrity of the reporting to influence strategic decision-making and planning.• Use data to identify disruptive ideas and provide advice to WW business leaders .• Build and drive planning, forecasting, and reporting models.• Use active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjust style for various audiences to articulate complex finance issues clearly. Your communications drive critical business decisions.• Drive use of analytical and operational excellence best practices.BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Bachelor's degree- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Amazon’s Global Risk Management & Claims team is seeking a highly skilled and detail-oriented Business Analyst with a robust background in economic theory, auto claims management, and data analytics. The ideal candidate will possess an in-depth understanding of insurance claims processes, a keen interest in economic principles, and proficiency in dissecting complex datasets. As a Business Analyst, you will play a pivotal role in extracting valuable insights from claims data, employing economic theories to evaluate risk factors, utilizing data metrics to optimize our claims management processes, and providing strategic recommendations to key stakeholders.Key job responsibilitiesIn this role, the Business Analyst will partner with key stakeholders to dive deep into business challenges and loss trends, aiming to unearth crucial insights. The ideal candidate will cultivate partnerships across various business lines to gather business requirements, develop metrics and reporting, establish key performance indicators for third-party vendors, deliver actionable insights to mitigate financial and operational risks. This position demands an adaptable individual with exceptional analytical skills and outstanding business acumen. The ideal candidate is customer obsessed, both internally and externally, and will work back from the customer to meet business objectives.The Business Analyst is responsible for:- Partner with cross functional business teams to consult, develop and implement metrics, automated reporting/process solutions, and process improvements to meet business needs.- Apply economic theories and models to assess claims trends, evaluate risk factors, and predict future claim performance.- Conduct in-depth economic analyses to evaluate the financial impact of claims and recommend cost-effective strategies for claims resolution.- Utilize advanced data analytics techniques to evaluate large and complex claims datasets.- Generating actionable insights through the development of key performance metrics, dashboards and analytics.- Identify opportunities for process improvements and automation within the organization.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of tax, finance or a related analytical field experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...