Seattle

Our mission is to make it easy for employees and their family to discover and use the benefits that apply to them. Today’s traditional benefit experiences rely heavily on content, explanations, and instructions for people to understand what’s available to them and how to use it. We are bringing personalized and friction-free benefits to the tip of the fingers of over five million people (our employees and their dependents). Amazon Benefits help them live richer and fuller lives, be it by helping them in a moment of medical need, saving for retirement, or helping them with a vacation. We are building a delightful mobile and web experience integrated with internal and external systems, so employees don’t have to go through hoops to get what they want. No employer has ever done this level of experience or personalization before and we are breaking new ground.We are looking for a passionate, results-oriented, and creative technical program manager to define and deliver innovative solutions for the Benefits Tech team. The candidate should understand system design and service-oriented architecture, thrive in a fast-paced environment, be comfortable with ambiguity, and lead cross-group teams across Amazon, on an unbeaten path. The candidate should be able to recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.Successful candidates will have a proven track record of planning and delivering complex programs with multi-year roadmap, using Agile and incremental delivery methods. They must have experience working on complex software systems in a customer-centric environment, driven cross-group teams spread across multiple geographies and handled communication from technical developers to senior VPs.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Consumer Electronics Technology (CE Tech) is hiring Sr. Technical Program Managers. We are innovating how customers shop for electronics, digital video games, warranties, wireless plans, bundles, and more!We’re looking for Sr. Technical Program Managers who are passionate about customer's end-to-end shopping journey, leading large and complex multi-team projects through the entire software development life cycle. As a Sr. Technical Program Manager, you will work with stakeholders and engineering teams using agile methodologies to deliver delightful and innovative experiences for customers, and ensure high quality deliverables by tracking and delivering on key business and technical success metrics.As a Sr. Technical Program Manager you will: - Work with key stakeholders in product management and engineering to ensure requirements are translated into actionable roadmaps - Manage cross-team dependencies, risks, and tradeoffs against developer experience and time to delivery - Drive engineering and integration decisions and timelines across multiple teams and organizations - Establish metrics and indicators for business success and high quality technical deliveries - Communicate regularly with senior management on status, risks, and change control - Proactively identify and resolve strategic issues that may impair the team’s ability to meet business goalsBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Help us push the availability and reliability of cloud infrastructure to new heights! The AWS Center for Infrastructure Software and Controls team is seeking an experienced Technical Program Manager to drive global programs for the management and monitoring of power and cooling resources in Amazon data centers.The ideal candidate will have excellent analytical abilities, strong attention to details, risk identification and management skills, and an ability to ask the right technical questions to ensure appropriate trade-offs are made when negotiating resources, determining priorities, and escalating successfully. Exceptional written and oral communication skills are required to lead effective meetings with stakeholders to drive business and technical discussions. Experience with Supervisory Control and Data Acquisition (SCADA) Rack (also known as "Legacy SCADA Rack"), Amazon Control System (ACS) Rack, Pegasus Network Rack, Colo draw-bridge Rack, IPN management, and deployment coordination is preferred.As a Data Center Technical Program Manager, you must be able to develop and maintain deep global subject matter expertise to identify and prioritize network hardware requirements to support data centers' controls, power, and cooling systems. You will be expected to take ownership and influence positive change, deploying and leveraging analytical data to drive scale, efficiency, performance, and automation improvement opportunities. Responsibilities include providing strategic insight across stakeholder teams during weekly business reviews and producing accurate and timely reporting on program status to leadership and business partners.If you are a self-starter comfortable with ambiguity, enjoy new challenges in an ever-changing environment, are vocally self-critical, and are naturally curious, this job is for you. The position will be based in one of the following locations, IAD, CMH, or SEA. It will also require occasional travel throughout the global AWS service area.Key job responsibilities• Lead strategic deployment readiness projects with significant technical depth and breadth.• End-to-end ownership of large-scale (global) network hardware projects and delivery including resources, CAPEX, schedule and vendor management.• Complex stakeholder management: work very closely with the CISC, DCS, ENI, CDS, and CDE launch and networking teams from project start and throughout lifecycle management.• Lead technical design reviews and propose design solutions for material handling and storage solutions that meet both business needs and leverage global design standardization.• Ensure compliance with safety and quality standards.• Experienced in gathering requirements and developing server specifications• Experienced in compute and storage server architecture and design for large scale applications.• Create and manage workflow processes that can globally scale.• Develop and leverage analytical metrics to measure success of program goals.• Produce accurate and timely reporting on program status for business and finance partners.• Identify gaps in tooling, information, process and work to develop solutions.• Gather feedback from internal customers and stakeholders to drive program improvements.• Develop new programs to support the strategic direction of the team with organizational goals.A day in the lifeAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables and we’re looking for talented people who want to help.You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.BASIC QUALIFICATIONS• 5+ years of technical product or program management experience• 3+ years of technical program management working directly with software engineering teams• Experience managing programs across cross functional teams, geographic locations, building processes and coordinating release schedules• Experience leading overall end-to-end project delivery including resources, CAPEX, schedule and vendor management• Experienced in gathering requirements and developing server / network hardware specifications ...

We strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Echo, Fire TV or any Alexa powered device. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you'll be taking part in changing the future of everyday life.Say 'Alexa, buy energy bars' or 'Alexa, add batteries to my cart' with an Alexa device to experience first-hand what you will have an opportunity to influence.The Core Shopping group is seeking a talented and experienced Technical Program Manager for the Purchase Experience team. Through the program, you will own re-imagining AI powered purchase experiences on Amazon shopping apps and echo family devices. In this role, you will be responsible for scoping, managing the lifecycle end to end of cross-functional technology initiatives that create customer experiences globally. You will tackle challenging problems and coordinate high profile projects across multiple cross-functional teams. You will have the freedom to experiment, improve and invent on behalf of our customers. You will play a pivotal role in unblocking innovation and increasing speed of delivery. You are one who thrives in an entrepreneurial environment, and proactively deals with ambiguity or competing priorities. Most importantly, you will work for a strong leadership team that optimizes for your growth and pairs you with personalized mentors within and outside the organization, to guide your career.Key job responsibilities1. Define, scope and deliver product solutions to scale our existing and new technologies2. Lead cross team programs cutting across 5-10+ teams that includes engineers, product and domain partners.3. Resolve ambiguities, remove bottlenecks and balance customer needs vs technical constraints.4. Use your software engineering and program management background to drive design and make the right technical trade-offs.5. Drive communication and lead meetings with customers and senior leaders.6. Own the business metrics and mechanisms to improve our products and solutions.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The Customer Experience and Business Trends (CXBT) organization is looking for a talented Senior Technical Program Manager (TPM) to join the team. Our team's mission is to create solutions that generate faster and deeper Customer Experience (CX) insights, allowing Amazon business teams to deeply understand, influence, and improve customer experiences globally. We are working on multiple highly visible product within Amazon and this role provides opportunity to influence how teams tackle improving customer experiences. In this role, you will be a core part of the engineering team driving multiple programs that span internal and external teams requiring a comprehensive understanding of project progression and interdependencies. This role demands a holistic view of how projects are progressing, along with a deep understanding of the relevant tech stack and business needs. Effective stakeholder communication through well-crafted program documents, early risk identification, and consensus-building on mitigation strategies are crucial aspects of this position. As a TPM, you will anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs against technical constraints. We expect the successful candidate to break down large, complex projects into smaller modules, develop functional specifications, and deliver them in a timely manner. A successful TPM for this work will be able to dive deep into the technical design of this product, understand other Amazon and AWS products and services, identify trade-offs (both back end and front end), surface hidden edge cases, drive decision making on build vs integrate, and influence and drive long-term product roadmap and success.Key job responsibilities- Partner with senior engineers to map the origination, augmentation and destinations of customer data across systems.- Lead high level and detailed technical design with senior engineers to create compliant and efficient architecture for enforcing user consent.- Oversee scoping and funding of technical resources required to deliver the technical design across teams.- Drive implementation of technical tasks, monitoring key dependencies and reporting risks/issues/blockers.- Own a broad scope and plenty of opportunity to influence technical direction across Amazon business and engineering teams.- Engage with software developers and technical product managers to reach decisions on hotly debated technical topics.- Hold partner engineering teams accountable for setting and delivering ambitious goals.- Identify inter-system dependencies and align on then monitor paths to address them.- Contribute in quarterly business review series and S-team and VP goal updates A day in the lifeAs a TPM in CXBT team, your day is a blend of strategic decision-making and driving for excellence. You start your day with a fresh mindset, constantly innovating and bringing new ideas to the table. Your role involves collaborating with cross-functional teams, where you facilitate challenging discussions, presenting well-prepared data to help well informed decisions. Exceptional communication skills, both written and verbal, are essential as you navigate these interactions. Your technical knowledge is crucial in evaluating customer impact, and balancing product cost, quality, and schedule to ensure optimal outcomes. You prioritize your activities to support product development, solve problems and blockers, and focus on the actions that are most impactful for program success.About the teamCustomer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

At Amazon, we obsess over our customers and maintaining their trust. To earn that trust in an environment as vast and varied as Amazon’s requires the applied skills of experienced and innovative Technical Program Managers to tackle challenges at Amazon scale.We are seeking an exceptional Technical Program Manager to join the Amazon Dedicated Security Team (DST). We are looking for an individual that can lead technical initiatives, build and maintain strategic relationships with internal and external partners, define and implement repeatable processes and deliver results against Amazon's dynamic security landscape. If you’re passionate about solving security problems at scale and want to join a fast-paced organization with global impact on millions of customers, then we’d like to talk to you.As a Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end projects. You will be comfortable working across time zones and through ambiguity. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.Ideal candidate must be able to understand the different security needs across security domains, dive deep to learn the nuances of the security needs for a business unit, create a mechanism to measure the security posture of each business unit they support, and progress the metrics program to meet the business needs. The candidate must be able to work with different teams within DST, the larger InfoSec organization at Amazon, and different business units DST supports.Key job responsibilities- Learn the business operation and security needs of the different business units DST will be supporting.- Understand the security tools and services used by DST teams to meet the security needs of the businesses.- Develop programs and lead initiatives aimed at identifying and eliminating security risks for Amazon and its Business Units (BUs).- Manage security initiatives through the Business Unit life cycle and drive activities including coordination of detailed functional plans, communication with key stakeholders, issue resolution, and reporting metrics / KPIs. - Create awareness of cross-functional inter-dependencies and establish prioritization for plan execution to minimize disruption on daily operations.- Demonstrate the ability to communicate effectively at multiple levels of management and engineering, building trust across the organization, and demonstrating discretion with sensitive information.- Build relationships and trust with BU points of contact and business leaders.- Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers.- Lead ambiguous and undefined problems to resolution in the face of uncertainty.- Create repeatable processes for tracking risk, BU information, on-going engagement, and reporting. About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 6+ years of technical program management working directly with software engineering teams experience- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security- Understanding of various security domains with a security organization or infrastructure.- Experience creating mechanisms to measure security posture of various business units and progress the metrics program to meet the business needs ...

Selling Partner Services - Fees organization is looking for a bright and motivated Technical Program Manager who has experience in managing multiple programs in a global environment across multiple technology platforms. The candidate will be responsible for managing cross-organization programs/projects.The ideal candidate will demonstrate a mix of ground tactical leadership alongside big picture technical and product vision. They will lead project team often comprised of engineers, product managers, and applied scientists. They develop schedules to ensure timely completion of projects/programs, provide regular and succinct status updates to leadership. The ideal candidate is a creative, demonstrated leader with superior analytical abilities. This opportunity requires excellent technical, problem-solving, written and verbal communication skills. The candidate will have experience defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule, and deploy new features sets as well as analyzing cost/benefits and communicating results throughout the organization.Cross-functional technical expertise is required for this position as the candidate will be required to work with tenants and upstream and downstream dependencies of Fees teams. The candidate must independently lead projects and deliver expert level solutions based on thorough analysis of business requirements, and work collaboratively across the organization to identify opportunities for process improvements. The candidate should be capable of assessing the right balance of risk to allocate the right resources, remove bottlenecks, provide escalation management, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!We are seeking an experienced Sr. Technical Program Manager who combines superb technical and analytical capabilities with a demonstrated ability to get the right things done quickly and effectively. This person must be comfortable working with a team of top-notch developers and collaborating with our engineering teams. We’re looking for people who innovate and love solving hard problems. You will work hard, have fun, and of course, make history!Key job responsibilitiesAs a Sr. Technical Program Manager, you will be both the technical and program manager expert for the Guidance, Navigation, and Control (GNC) team within Prime Air. The Sr. TPM works across engineering, science, and technology organizational and technical boundaries to promote best practices, coordinate resources, drive technical decisions to closure, manage technical/schedule trade-offs, and promote collaboration between teams. Key responsibilities include:- Drive the delivery of new capabilities for Prime Air Vehicle across teams through concept, design, requirements development, integration, verification, and deployment.- Own and drive integrated GNC milestones, working with partner teams to unblock, triage, and prioritize- Ensure adherence to standards, such as the Prime Air program's Systems Engineering Management Plan (SEMP) and industry standard RCTA-DO178.BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Familiarity with aerospace systems and processes ...

Amazon Pharmacy’s vision is to be Earth’s most customer-centric pharmacy. Privacy and Security are essential to earning and maintaining customer trust while achieving that vision. We are looking for great people who are passionate about the future of healthcare, are excited about solving complex problems to protect our customers, and raising the bar for privacy and security standards.This position will require a broad set of skills that will range from deep-dive analytical problem solving to executive reporting. You will be working directly with our own Product Security team, Service teams, Pharmacy Operations teams, other technical program managers, and compliance professionals to ensure that Amazon Pharmacy services are compliant with our security and privacy policies.The right person will demonstrate proven compliance or risk program management experience to manage numerous stakeholders and ambiguous processes; understand how to evaluate control effectiveness; understand potential risks and how to address them; provide in-depth consultation; be able to deliver high priority projects; and have the ability to prioritize mitigation efforts using risk management concepts.Key job responsibilities- Develop deep knowledge of privacy and security obligations, processes, best practices, and solutions utilized across Amazon. Leverage this knowledge to drive requirements and process improvements within Amazon Pharmacy. - Perform independent and objective, risk-based impact assessments of Amazon Pharmacy processes and related controls with the goal of improving operations.- Consult with compliance, legal, policy, business process, and service owners to ensure that robust controls are in place to meet and exceed regulatory obligations.- Act as subject matter expert by consulting and making recommendations for enhancements/new controls to improve privacy and security posture and reduce risk.- Escalate trends through continuous monitoring and reporting to management. Support business and stakeholders by seeking out opportunities to simplify and automate metrics and reporting.A day in the lifeThis TPM has wide ranging influence across the HealthSec org to help improve process, relationships, and ensure we're delivering the best possible security solutions. Their day to day responsibilities include contributing to key ProdSec initiative and coordinating and simplifying our process while maintaining high collaboration and trust.About the teamThe HealthSec ProdSec team is a highly engaged Embedded Security Team that helps our build teams deliver secure software. We deeply understand our business goals and priorities so we can help design secure systems that meet our customers needs.About Amazon Security Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security.- Experience in one or more security domains such as Application Security, Product Security, or Secure System Design. ...

The Infrastructure Foundational Services team builds services and tools that process and deliver the computing resources that Amazon's software teams need to build and grow their services. As an infrastructure services provider, we own the services and tools that Amazon uses to turn hardware into capacity that service teams across Amazon run their business on. What we do matters; every customer who uses Amazon's products is supported by the computing infrastructure we provide and we provide a way for customers to get the capacity they need and for the business team to responsibly manage growth and cost. Our products are used by internal software teams, we focus on minimizing the operational burden that other engineers, like yourself, experience when managing their infrastructure.Why we need youAt this scale we are constantly stretching the elasticity of the the cloud. Our mission to help make it easy for internal software teams to grow while working with other infrastructure and AWS teams to meet these needs. You will work to deliver this end to end workflow and collaborate with your customers - including other Technical Product Managers, Software Development Managers, business partners, and infrastructure teams. We want your passion for making your customer's lives easier by driving innovative solutions. As a member of the leadership team, your skills and expertise are needed to ensure the team is moving in the right direction.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you passionate about doing the right thing for customers? Our team leads customer data privacy, product accessibility, and every other area of worldwide compliance for Amazon Books and Kindle. While our focus is on ensuring that Amazon Books complies with worldwide regulations, we know that keeping customers' personal data private and making our products easier to use for customers with disabilities are also the right thing to do at a customer obsessed company like Amazon.To help use achieve this mission, we are looking for talented Technical Program Managers who want to lead and deliver cross-cutting programs across all of the Worldwide Books and Kindle organization.From Amazon's early history as an online bookstore to the latest Kindle Colorsoft and Kindle Scribe, Amazon Books is a thriving business adored by customers around the world. But it’s still “day one” in inspiring the world to read more and get more out of reading every day, across all their devices. We are looking for passionate, hard-working, and talented technical program managers who have experience with mission-critical, high volume applications that customers love. You will have an chance to work with world-class engineers, product managers, business leaders, and other talented teams as you focus on improving the features of our products.You will have the opportunity to work across a large organization, solving problems at a massive scale, and defining new technical approaches. This role is pivotal in driving projects that make our products better and easier to use for millions of customers.Key job responsibilities1. Own complex, cross-organization programs that are transforming our products and constantly improving customer experience worldwide.2. Drive alignment across senior leaders, engineering teams, and product managers.3. Collaborate with other TPMs and SDMs on roadmaps, priorities, planning, dependency mapping, forecasting, and tradeoffs.4. Facilitate regular program meetings and provide updates to senior leadership on project status, milestones, and adjustments5. Engage with Sr. SDEs and Principal Engineers to evaluate technical decisions.A day in the lifeA typical day might include working with engineers on a solution that improves customer data privacy, followed by working with product management on a document recommending the future direction of a product, and wrap up with a discussion on a new law coming into force in Europe.You will have a highly visible role, with plenty of opportunity to present to the most senior levels of the Amazon Books organization. And you will work with teams across the globe as we build the next generation of products.About the teamWe are a small team based both in the US and in Europe. Our team is proud of our customer obsession, our ability to dive deep into a problem, and the trust we have earned across all of Amazon Books.We emphasize teamwork and helping each other out. We love to celebrate success (both our own and other teams') and to learn from our mistakes.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!Want to transform the way people watch Live Sports? Passionate about building, owning and operating massively scalable systems that deliver industry leading experiences to sports fans across NFL, NBA and more? Looking forward to work in a start-up mode with a team of highly competent software engineers and Product leaders on the latest AWS technologies? Are you looking for an inclusive team, where you feel safe to be yourself, to share your ideas openly, to experiment, fail and learn, and where you help influence decisions that shape the team’s path forward? If so, here is an opportunity tailored for you.We are looking for a Senior Technical Program Manager for our team in Seattle, WA, to build innovative solutions for customers to discover engaging and personalized live content to enjoy. This is a transformative opportunity, the chance to be at the vanguard of a program that will revolutionize Prime Video, and the live streaming experience for customers everywhere. In this role you will work across our distributed engineering team in building a wide variety of services from flexible Live Sports publishing platform that integrates with the broader Prime Video ecosystem to low-latency, high-TPS services that impact the discovery experience on wide variety of devices. If you’re a technical program manager, there’s a home for you in Seattle working on Prime Video Live Sports. Our leaders are great teachers, our engineers are world-class, and our products are fun.What will you do?You will own and drive product features partnering with SDMs in our Seattle,WA Austin, TX and Arlington, VA teams. You'll collaborate with Prime Video teams including Catalog, Commerce, Offers, X-Ray, Prime Video Channels, Store Front Automation, devices and more. You will look around corners, anticipate bottlenecks, and use technical judgement to land complex programs for our business. You will also influence and shape how we execute and help drive velocity with high quality.This role involves regular communication with senior, director, and VP level management on project status and risks, broad cross-team coordination on project execution, creating effective project management strategies to meet deliverables and organize teams, and regular updates to Critical Program Reviews and other reporting mechanisms.If you’re excited about helping to build the future of live sports or just want to have fun creating something you can be proud to show your family and friends, reach out. We’d love to chat.If you are excited about leading complex programs, solving hard problems, and leading positive change, this is the team to be on.Key job responsibilities-Be a guardian of world-class customer experience for your deliverables: continually raise the bar on functionality, flow, consistency, usability, and simplicity-Be the interface between the product owners and the development team, thoroughly understanding the product, helping define user stories, and driving the evaluation of appropriate technical solutions to meet the business requirements.-Own engagement and build mechanisms to collaborate effectively with the partners across Prime Video, Amazon.com, and other critical external partners-Work to decompose requirements into technical execution plans with multiple development teams, track progress towards goals, and report status to product, business development, and technical leadership.-Help make the right feature trade-offs to ship software without compromising customer experience and business relevance-Engage with many other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals-Represent the technical team to senior leadership across the companyAbout the teamWithin Prime Video Sports, we aspire to revolutionize the way our customers discover and watch live sports. From Thursday Night Football in the US to UEFA Champions League in UK, Germany and Italy, we’ve launched and scaled a state-of-the-art live streaming experience to Prime customers around the world. Beyond an error-free streaming experience, we've delighted fans by launching differentiated experiences, such as Rapid Recap to catch-up on key plays before joining a live game, and Defensive Alerts in the TNF broadcast to bring never-seen-before insights to NFL fans. With the NBA coming to Prime Video in 2025 and continued growth with live sports content from our channel partners, we're just getting started in making Prime Video the preferred destination for fans to watch Sports.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience building and evaluating system-level technical design- Experience developing and executing/delivering product and technical roadmaps ...

The Transactional Storage and Configuration org builds platform solutions that are at the core of Amazons consumer and digital businesses. Our Managed Migration Experience (M2X) is building a comprehensive control plane focused on enabling safe migrations, embracing correctness, security, availability, latency, and cost efficiency, so Amazon’s consumer and digital businesses can operate in new regions. Many of our customers are teir-1/mission critical services, so ensuring minimal impact to Amazon customers during the migration of business-critical infrastructure, data, configuration and network traffic is priority one for our team. Achieving this goal requires strategic partnerships through engagement with technical owners of Amazons core databases, infrastructure management platforms, migration technologies and region flexibility planning initiatives. This team works across ownership boundaries to identify resource migration solutions, bottlenecks, design short/long term mitigations and reduce cost of migration execution. We are looking for a Senior TPM to help drive the technical strategy for migration orchestration and control planes that sit at the core of our platform. We are looking for someone with the desire and talent to learn a complex space and make an impact in a fast-paced environment. In this role, you will work with high performing engineers and engineering leaders within and across orgs to define and deliver the future of managed migrations.Every day we are working hard, having fun and making history - and we'd love you to come work with us.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you passionate about innovating on Technology at Amazon? We are looking for talented Technical Program Managers who want to lead and deliver cross-cutting Technology programs across all of the Worldwide Books and Kindle organization.Kindle is an iconic product and a thriving business adored by customers around the world – but it’s still “day one” in inspiring the world to read more and get more out of reading every day, across all their devices. We are looking for passionate, hard-working, and talented technical program managers who have experience identifying risks and driving best practices, and new initiatives across an Org. You will have an chance to work with world-class engineers and tech leaders as you focus on improving technology, infrastructure costs, and builder experiences. Your primary focus will be working with engineering leadership, engineering teams, and Principal Engineers to identify technology risks, efficiencies, and best practices and then drive implementation across Books. You will also own related infrastructure budget reporting, with related OP budget planning process. You will have the opportunity to work across a global organization, solving problems at scale, and defining technical approaches. This role is pivotal in driving efficient and well-engineered architectures. Key job responsibilities1. Own complex, cross-org programs that are transforming our technology 2. Drive alignment across senior leaders, create and maintain detailed work backward plans.3. Collaborate with Tech Leadership, Software Development Managers and Principal Engineers on roadmaps, priorities, planning, dependency mapping, forecasting, and tradeoffs4. Facilitate regular project meetings and provide updates to senior leadership on project status, goals, milestones, and adjustments5. Engage with Dev Teams and Principal Engineers to evaluate technical decisions, costs, and plans. 6. Drive implementation of complex technical initiatives (including Books or Amazon wide goals) and SDLC-process changes and improvements across Books. A day in the life1. Meeting with Principal Engineering working groups to assess initiatives, deep-dive on issues, and review related metrics. 2. Supporting teams who have questions or blockers with infrastructure budgets or technology initiatives through office hours or 1/1 engagements; including attending sprint planning sessions. 3. Updating and tracking status of VP and Amazon related goals.4. Deep diving on think big ideas for potential technical improvements (merging services, changing frameworks, etc) or improvements for SDE teams (training, development tools, etc). 5. Providing architecture feedback for teams including cost analysis and technical efficiencies. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience ...

How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-drone-delivery-mk30-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Key job responsibilitiesPrime Air is seeking an experienced Technical Program Manager who combines superb technical and analytical capabilities with a demonstrated ability to get the right things done quickly and effectively. A successful candidate will be comfortable working with a team of top-notch developers and collaborating with our systems, test, safety and security teams. We’re looking for someone who innovates and loves solving hard problems. You will work hard, have fun, and of course, make history!BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Prime’s Science organization leads the Research & Development towards innovation for Amazon Prime. Amazon Prime is the backbone of Amazon’s consumer business and aspires to be the world’s most engaging, satisfying, and loved membership program, driving growth and profitability. The program serves over 200 million members across 25 countries and is key to Amazon’s customer growth and engagement. To lead Prime’s growth and impact through science and innovation, we are seeking a Sr. Technical Program Manager-Prime Science, to own and drive delivery for high-impact, science-driven programs and platforms, that will impact Prime and its customers worldwide. This role is inherently cross-disciplinary. You will work closely with scientists in artificial intelligence and economics; engineering, both science-based and non-science; program and product managers from other teams; project management, design; finance; business development; and executive teams. This role will also work with country and regional teams to address opportunities worldwide. This role will have a proven track record in taking on end-to-end ownership in highly technical, data-driven tasks, and successfully providing strategic leadership and delivering results in a fast-paced and dynamic business environment. Prime is committed to diversity, equity, and inclusion and recognizes that our ability to serve our members is contingent on having diverse backgrounds, ideas, and ways of working on our team. This leader plays a key role as a member of the Prime worldwide leadership team to set the right organizational vision, standards, and mechanisms to ensure Prime is the best place for top talent to thrive. Key job responsibilities- The Senior TPM role requires excellent leadership skills, strategic thinking, and strong technical expertise - The ability to manage high-impact projects- The ability to partner effectively across teams, with internal and external customers, to define end-to-end solutions for which science platforms and products are key enablers- Deliver on science organization goals for Prime worldwide- Partner closely with business, engineering, and science teams both within Prime and beyond to develop scalable, science-driven capabilities that serve Prime and partner businesses BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's degree in engineering, computer science or equivalent ...

We are looking for an Senior Technical Program Manager to push the boundaries of machine learning and simulation at Amazon scale. As a member of People Experience Technology and Finance, you will help drive ML forecasting and prediction related improvements by delivering state-of-the-art system and model optimization techniques in collaboration with multiple Amazon science and engineering teams. Candidate should be passionate about technology, innovation, and customer experience, and is ready to make a lasting impact on the ML driven solutions and business intelligence. You'll be working with talented scientists, engineers, and product and finance managers to innovate on behalf of our customers. If you're fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey and change the world of distributed simulations for population dynamics forecasting and expense planning.This is a high-impact and visibility role where you will lead development of applications that will be used by planners and decision makers across Amazon.Key job responsibilitiesAs a Senior Technical Program Manager (TPM), you will define, own and drive technical programs that span multiple engineering/science teams and organizational boundaries. You will partner with product and finance management and technical leadership teams to identify company-wide opportunities to drive ML/AI projects across multiple dimensions. You will help identify new areas of investment and work to align other group's engineering roadmaps to deliver on these opportunities and optimize delivery outcomes. As a technical leader, you will influence strategy and outcomes across different Amazon organizations.This role is inherently cross-functional and requires a strong ability to communicate, influence and earn the trust of software engineers, technical and business leadership.A day in the life• Explore emerging AI/ML technologies and trends, identifying opportunities to further optimize and automate finance related processes.• Collaborate with technical teams to evaluate and select the appropriate technologies and frameworks for developing intelligent self-service tools and automation solutions.• Engage with stakeholders from Finance, Accounting, Product, and Exec. Leadership to gather requirements, define success metrics, and ensure solutions align with customer needs and business objectives.• Conduct program reviews and provide technical guidance to ensure solutions meet security, scalability, and performance standards.• Monitor project progress, identify risks and issues, and drive mitigating actions to keep initiatives on track for successful delivery.• Represent the voice of the customer by advocating for user-centric design principles and seamless integration of AI/ML capabilities into expense related workflows.• Analyze adoption metrics, gather user feedback, and work with teams to iterate and enhance solutions based on insights gained from real-world usage.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you looking for a high impact technical program management role that will delight millions of Selling Partners by delivering world class financial experience? If yes, then this role is for you.Selling Partners depend on us to provide accurate and transparent financial information which drives insight to help them grow their business. We are looking for a strong Technical Program Manager who is highly collaborative, have a high level of customer focus, and works well with others in a dynamic and ambiguous environment. You will work with business, tech, and operations teams across the company to learn the end-to-end financial flow to drive improvement and deliver products to achieve our vision towards 100% financial accuracy and transparency. You should have excellent business, technical, and communication skills to effectively communicate with senior leaders and be able to trust and influence partner teams across organizations to deliver high impact and high-profile programs. Key job responsibilitiesThe ideal candidate will have hands-on project and program management skills, leading large cross-functional projects from definition to launch.As a Technical Program Manager on the team:- You will have end to end ownership of cross-functional projects, including program definition, roadmap planning, resource planning and project execution.- Along with business initiatives, you will also lead the definition and execution of strategic projects aimed at reducing the total cost and time to market for launch.- You will work closely with business and operations leadership, including executive leadership at Amazon, to define the product and provide updates on the program.- At the heart of this role is delivery. You will be hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, and implementation planning.- You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment.- You will be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.- You will work closely with the development teams and play a leadership role in product architecture and design.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Calling all inventors! Sponsored Products Supply team is re-imagining how customers interact with sponsored content on Amazon. We are seeking a Senior Technical Program Manager with a passion for innovation and customer obsession to help define our technical vision and drive our engineering roadmap.If you are looking to make an impact, this is the space for you. Here you will have an opportunity to be a part of a rapidly growing, multi-billion dollar business with a direct impact on how Amazon customers discover products and navigate through their shopping journey.As a Sr TPM you will collaborate with partners across numerous domains including engineering, product, finance, business intelligence, and more. You will be responsible for managing multiple projects, while working across teams within the greater Sponsored Products organization. You will not only help us deliver on our goals, but will also help shape our engineering vision and roadmap through active collaboration with our leadership team.Our ideal candidate will be highly self-driven, have excellent communication skills, and possess a strong technical background focused on problem solving and system design. If you are an individual who is looking for an opportunity to lead, invent, design and build, while making a huge impact on Amazon and its customers, this is the perfect time to jump onboard. Key job responsibilities- Successfully lead delivery of large, high-impact initiatives across multiple teams and organizations- Work with stakeholders and senior leadership to develop product strategies, roadmaps, and detailed requirements to execute on our vision- Bring strong, data-driven business and technical judgment to decisions. Assess risk, drive clarity, and create the correct sense of urgency for delivery- Define mechanism to optimize the output and collaboration within the team and with partners- Help develop the team’s long-term technical strategy based on our business goalsBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience building and evaluating system-level technical design- Experience developing and executing/delivering product and technical roadmaps ...

At Amazon, we are obsessed with customer trust. Amazon Security enables Amazon business leaders to securely develop and operate to maintain Customer Trust by guarding the confidentiality and integrity of Amazon and customer data. We assess risk, proactively identify classes of issues, detect potential intrusion, and mitigate the risk.What we do:The Amazon Business Security Team works closely with Amazon teams to secure their products and services for customers. This includes all areas such as Health, Games, Media, Entertainment, Payments, Devices, and Services. Here we identify opportunities that require both proactive and reactive solutions to keep Amazon systems and data secure on behalf of the Amazon customer. Our internal customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. We have bold goals to stay ahead of the curve on security and delight our customers with intuitive and effective products.What you will do:You will work closely with partner security teams to ensure the needs of our customers are clearly understood and effectively addressed. You will disambiguate complex topics and work with Principals across Amazon to accurately identify solutions that keep Amazon secure. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. You will help drive work forward across numerous security and engineering teams. Since our systems are front line to the Amazon ecosystem, you will also have the opportunity to learn about various technologies and threats across Amazon.What we are looking for: You must be hungry to and willing to drive on your own while leveraging the help of your core team. Successful candidates for this position must have experience working with teams to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the best outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of our customers and relentlessly looking to improve their experience and make them more productive. Previous Applications Security experience is a requirement.Why you want to be on the Amazon Business Security Team team:We like doing cool, edgy work at a fast pace! Big challenges are presented regularly, and we work collectively to solve them with planned urgency. We work across many organizations. Building relationships, eliminating barriers, and delivering with accuracy are strengths on this team that you will further solidify. We are technology professionals, who are genuinely passionate about continuously improving the security of Amazon systems on behalf of Amazon customers. We take pride in reducing the effort required for service teams across Amazon to build and maintain their systems securely. We are on a mission, have fun working together, and have a culture of learning and career growth.Key job responsibilities- Build and contribute to roadmap: Identify internal customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve the end customer experience.- Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.- Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.- Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.- Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.A day in the lifeNo day is the same. One day you are seeking input and guidance from senior engineers. One day you will put together a multi-organizational roadmap, and then work with leaders and teams to drive success and add clarity. One day you are revamping metrics and identifying the best combination of KPI's. One day you are working with the leadership team to revamp our long-range plan. Everyday is going to be a fun, mental challenge.About the teamWe are a team of builders and security engineers that develop a variety of products and mechanisms that proactively raise the security bar. The Perimeter security teams are constantly questioning, evaluating and implementing tools and techniques that prevent security issues, or detect issues before productionalized. Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience in system design- Experience in at least 2 Security domains ...