Seattle

Amazon Pharmacy’s vision is to be Earth’s most customer-centric pharmacy. Privacy and Security are essential to earning and maintaining customer trust while achieving that vision. We are looking for great people who are passionate about the future of healthcare, are excited about solving complex problems to protect our customers, and raising the bar for privacy and security standards.This position will require a broad set of skills that will range from deep-dive analytical problem solving to executive reporting. You will be working directly with service teams, pharmacy operations teams, technical program managers, and compliance professionals to ensure that Amazon Pharmacy services are compliant with our security and privacy policies.The right person will demonstrate proven track of software delivery and good management experience to manage numerous stakeholders and ambiguous processes; understand how to evaluate control effectiveness; understand potential risks and how to address them; provide in-depth consultation; be able to deliver high priority projects; and have the ability to prioritize mitigation efforts using risk management concepts. Key job responsibilities - Develop deep knowledge of SDLC, processes, best practices, and solutions utilized across Amazon.- Leverage this knowledge to drive requirements and process improvements within Amazon Pharmacy. - Perform independent and objective, risk-based impact assessments of Amazon Pharmacy processes and related controls with the goal of improving operations. - Consult with Stakeholders such as Product Team, business process, and service owners to ensure that robust controls are in place to meet and exceed regulatory obligations. - Act as subject matter expert by consulting and making recommendations for enhancements/new controls to improve the tech posture and reduce risk. - Escalate trends through continuous monitoring and reporting to management. Support business and stakeholders by seeking out opportunities to simplify and automate metrics and reporting. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you interested in driving projects that accelerate how teams deliver high-quality features used by millions of customers on Amazon’s Shopping website and mobile applications? Are you passionate about building systems that scale across the diverse and complex delivery models ensuring that teams meet the high bar while not requiring them to be experts in specialized customer needs? If yes, you should consider joining our Worldwide Stores Accessibility Team. We are launching a series of new services to enable builder teams across Amazon to deliver products that are born accessible and we are looking for a strong technical program manager to help revolutionize the way builders work to deliver great experiences for our customers with disabilities. Key job responsibilitiesAs the Sr TPM, you will collaborate on and execute programs that scale across the entirety of our Worldwide Stores businesses and support thousands of teams worldwide. In your role you will own management of the lifecycle of cross-functional programs, as well as the development of mechanisms and tooling that simplify the way teams build and test experiences that exceed expectations and delight our customers with disabilities. You will be responsible for governing our accessibility policy, defining best practices, driving strategic decisions, and conducting internal as well as external risk assessments across 100+ partner organizations. You will define requirements for program tools that enable our central hub to assess, track, monitor, and report on the current state of accessibility. You will be responsible for driving the technology projects building systems that remove the complexity from stakeholder interaction providing them with clear goals and opportunities for continuous improvement. The right candidate will possess a strong technical program management background, will have demonstrated strong judgement and communication skills, an ability to articulate a long-term technical vision, and possess a continuous focus on improving process, productivity and scale. You use your technical background and engineering best practices to drive simple and coherent approaches for the architecture and system design of our services and have proven leadership skills aligning a technical team behind your priorities. You are detail oriented with an ability to think outside the box and are driven to deliver results in a fast-paced environment. This means you are able to identify, anticipate, assess, track, and mitigate issues, risks, roadblocks and escalations at multiple levels.A day in the lifeYou will lead the projects to architect and design program tools and mechanisms designed to support a large-scale and cross platform environmentYou will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) You will break abstract goals into attainable, measurable work itemsYou will collaborate with engineering leaders and create program structure to track system-level goals, drive software development and cross-functional dependenciesYou will work across partner teams to collect business and program requirements and deliver product specifications to ensure the right results are delivered both for and by partnersYou will create, maintain, and communicate project status and metrics to stakeholders that have clear, measurable success criteriaYou will Prepare and present business reviews to senior managementYou will provide a long-term perspective and context (past, current, and future) for business and technology choicesAbout the teamWe are the Worldwide Stores Accessibility team. Our vision is to transform software development at Amazon so that delighting customers with disabilities (CWD) is the natural output of everything we do. We invent and scale solutions to empower customers with disabilities and simplify the way builders deliver experiences that are born accessible. We are committed to enhancing accessibility across Amazon’s services and believe that equal access is non-negotiable. We use metrics to help leaders understand the accessibility of their services; surface risk to ensure leaders are prepared to meet accessibility regulations worldwide; and provide frameworks to help leaders prioritize the needs of CWD in relation to the needs of their business.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon is seeking an innovative and high-judgement Senior Technical Program Manager (TPM) to join the Privacy Engineering team in the Amazon Privacy Services org. We own products and programs that deliver technical innovation for ensuring compliance with high-impact, urgent regulation across Amazon services worldwide. The Senior TPM will own three key pillars: 1) act as the SME for how Amazon systems process customer personal data to deliver unique customer experiences, 2) lead end-to-end technical design across infrastructure and business teams and 3) drive implementation of technical tasks while monitoring dependencies and reporting key risks, issues and blockers. The Senior TPM will contribute to the strategic direction for Amazon’s privacy practices while building/owning the compliance approach for individual regulations such as General Data Protection Regulation (GDPR), DMA, Quebec 25 etc. This will require helping to frame, and participating in, high judgment debates and decision making across senior business, technology, legal, and public policy leaders.A great candidate will have a unique combination of experience with cutting-edge data governance technology, high judgement in system architecture decisions and ability to set detailed technical design from ambiguous compliance requirements. You will drive foundational, cross-service decisions, set technical requirements, oversee technical design, and have end to end accountability for delivering technical changes across dozens of different systems. You will have high engagement with WW senior leadership via quarterly reviews, annual organizational planning, and s-team goal updates. The ideal candidate is an experienced leader with a strong background in technical program management/software engineering and a proven track record for delivering technical innovation in ambiguous regulatory environments.Key job responsibilitiesThe below summarizes the key scope and responsibilities for this role.- Partner with senior engineers to map the origination, augmentation and destinations of customer data across systems.- Lead high level and detailed technical design with senior engineers to create compliant and efficient architecture for enforcing user consent.- Oversee scoping and funding of technical resources required to deliver the technical design across teams.- Drive implementation of technical tasks, monitoring key dependencies and reporting risks/issues/blockers.- Own a broad scope and plenty of opportunity to influence technical direction across Amazon business and engineering teams.- Act as single threaded tech lead accountable for understanding and controlling end to end data flows from origin through destination.- Set a comprehensive program portfolio to deliver an ambitious 3+ year vision of technical innovation.- Engage with Principal Engineers, Engineering-Managers and PMTs to reach decisions on hotly debated technical topics.- Hold partner engineering teams accountable for setting and delivering ambitious goals that improve competitive practices within their services.- Identify inter-system dependencies and align on then monitor paths to address them.- Participate in quarterly business review series and s-team goal updates with Senior Vice Presidents.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Track record of successful technical program management- Passion for working with technical and operational teams, especially in data privacy and data sharing- Ability to set think big strategic direction on cross-service technical architecture while diving deep into tactical implementation decisions.- Ability to define clear and comprehensive technical requirements for engineering teams- Ability to create effective, functional and efficient technical design incorporating inputs from dozens of tech teams- Ability to self-organize across several programs each with multiple workstreams and to complete them on time with a clear focus on quantitative results ...

Amazon.com is broadly recognized as #1 in Customer Service (CS) in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department. We are looking for a Sr. Technical Program Manager (TPM) who can own the scoping, planning, and execution for challenging and high impact projects. This Sr. TPM role will be highly visible across CS. You will be partnering with and influencing the direction of multiple engineering teams within and outside of CS to deliver complex/cross-functional projects. The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects. Key job responsibilitiesAs a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.The Sr. TPM role requires excellent leadership skills, strong technical expertise and hands-on project management skills. Along with demonstrable tech chops, you should be able to solve complex technical problems and design robust, scalable solutions.You are a successful candidate if you have a solid track record of hiring and leading teams of software development engineers to design and deploy in an agile manner.A day in the lifeYou will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, and adhere to business plans towards shared objectives.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Photos is seeking an experienced and results-oriented Release Technical Program Manager (TPM) to lead and optimize release train management across iOS, Android, Web, and Amazon devices such as Fire TV and Echo Show. In this role, you will be responsible for managing complex, multi-surface release trains, ensuring that all teams are aligned, schedules are met, and high-quality releases are delivered on time. This includes synchronizing and managing dependencies across multiple surfaces and teams to ensure that features are released in a coordinated and efficient manner.As the TPM for release train management, you will work closely with engineering, QA, product, marketing, and UX teams to create a structured, repeatable release process. You will be the central point of communication for all release activities, tracking progress, identifying bottlenecks, and driving resolution. Your role will also involve managing the cadence of release cycles, ensuring consistency, and continuously improving the release process.WHO YOU AREYou thrive on the complexity of managing multiple releases simultaneously across a range of surfaces and devices. You are highly organized, detail-oriented, and excel at coordinating teams to achieve successful product launches. You have a deep understanding of release management and are experienced in managing release trains, ensuring that features and updates are delivered on time and with high quality. Your ability to manage dependencies, mitigate risks, deep dive into technical details, and communicate effectively makes you an invaluable leader in cross-functional collaboration. You are looking for a place to apply your technical and program management expertise, filling a critical role along side mission-driven engineering, QA, product, marketing and UX teams. You know how to improve the quality and speed of delivery by gathering high quality requirements, driving toward the right architectural outcomes, and by identifying, tracking and communicating the path to delivery within and across the organization. Always looking for ways for us to improve, you identify and create mechanisms which will help us raise the bar on the next release. Key job responsibilities- Own and manage the release train across iOS, Android, web, Fire TV, and Echo Show surfaces, ensuring that all releases are synchronized and delivered on schedule.- Establish and maintain a release cadence, creating a structured, repeatable release process that aligns with Agile development practices.- Collaborate with cross-functional teams, including engineering, product, marketing, UX, and QA teams to make sure we are architecting, planning, and on track to deliver high quality customer experiences and high quality releases, making scalable long-term technical decisions while meeting our commitments. - Coordinate dependencies across backend services and client applications, ensuring smooth and integrated releases across all surfaces.- Lead release train ceremonies, including planning, status reviews, retrospectives, and continuous improvement initiatives to streamline the release process.- Proactively identify and mitigate risks or bottlenecks that may impact the release timeline or quality.- Track and communicate release status, ensuring that leadership and stakeholders are informed of progress, risks, and decisions.- Continuously improve release processes, introducing new mechanisms or tools to optimize quality, speed, and efficiency.- Ensure post-release retrospectives are conducted to identify areas of improvement and drive implementation of action items to elevate future releases.About the team Amazon Photos helps consumers preserve and re-live their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, Fire Tablet & Fire TV. The service is also integrated into Alexa devices such as Echo Show. We have ambitious goals to scale growth and adoption of the service around the world and delight our customers with a great product. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience building and evaluating system-level technical design- Experience developing and executing/delivering product and technical roadmaps ...

The vision for Alexa is to be the world’s best personal assistant. Such an assistant will play a vital role in managing the communication lives of customers, from drafting communications to coordinating with people on behalf of customers. At Alexa Communications, we’re leveraging Generative AI to bring this assistant to life.If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. You will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver cutting edge features for end customers.Come join us to invent the future of how millions of customers will communicate with and through their virtual AI assistants.Key job responsibilitiesThe Sr. Technical Program Manager needs to not only excel in operating at a strategic level but also need to understand when to dive deep to keep the project on track. Specifically, the Sr. TPM must set the bar on the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines. The Sr. TPMs need to clearly and concisely communicate, both verbally and in writing, with senior management on status, risks and required mitigations to maintain project commitments. Sr. TPMs are expected to support the team in making appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. This role is a good fit for someone creative, who has strong customer focus and product sense, combined with an established track record in consumer technology products, connected devices, and a real passion for improving Comms experiencesA day in the lifeThis role will test your skills across the board, including- Massive cross-group coordination- Ability to deeply understand platform level technologies- Hard-core data analysis and reporting- Influence technical architecture/design decisions, advocate for awesome user experiences, put in place useful processes, rip out useless processes, get in the code when necessary, and always be inventing a better way to do thingsBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager to help customers find new experiences on events they enjoy, with Alexa.You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads. The role is focussed on program that spans across multiple teams and also across time zones, with a broad program scale.Key job responsibilities* Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels* Make tradeoffs while balancing the business needs with technical constraints* Work closely with product and engineering teams to define near term and long term product roadmap* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time* Serve as a trusted advisor to product and engineering teamThis role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.About the teamThe Alexa Customer Journeys team builds products and technology that simplifies customers lives. Our products are used by millions of customer, across Amazon devices, WW. Our teams invent on behalf of our customers and have a ton of fun along the way!BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Conversational Search is the exciting new LLM-based feature in the Amazon App (look in your app's bottom right corner!) to allow customers to engage with Amazon in natural language conversations. We are looking for a Senior Technical Program Manager to deliver mission critical programs to build the leading edge infrastructure behind this experience as well as build new delightful customer experiences in this space.Key job responsibilitiesKey responsibilities for the role will include: * Running high visibility programs across multiple teams (ten or more) in Amazon Search. * Managing stakeholders across these teams as well as senior leadership of Search and adjacent orgs.* Mentoring and growing other technical leaders to help them scale and lead mission critical initiatives.* Using data and key metrics, to drive improvements that enhance our operational effectiveness.A day in the lifeAs a senior leader in this emerging critical space for Amazon, you will have exposure to teams and leaders across the entire company. You will be a part of a leading edge research and development team and will work on many aspects of the Amazon business. You will have a direct impact on our bottom line and the ability to improve things for our customers. You will have ownership and responsibility for defining and executing processes that deliver productivity for our developers and delightful experiences for our customers.About the teamWe are a part of Amazon Search focused on building a LLM-based conversational shopping experience called Rufus (search for Amazon Rufus). Our goal is to allow customers to intuitively engage with Amazon in natural language to get the most convenient shopping experience.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 8+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon is developing a unified customer data service to enable personalized experiences across our diverse businesses while adhering to complex privacy regulations. We're seeking a Technical Program Manager to lead this critical initiative. In this role, you'll orchestrate the development of a centralized datastore and APIs to power personalized experiences across Amazon's offerings and services. You'll be responsible for implementing robust privacy controls including a data catalog, consent management systems, and use case-based permissions, among others. The solution must handle special requirements for sensitive data types, support Data Subject Access Requests (DSARs), and enable fine-grained access controls like row-level tagging. Your work will directly impact Amazon's ability to deliver personalized customer experiences while maintaining the highest bar of customer trust.Key job responsibilities1. Lead cross-functional teams in planning and executing the development of comprehensive customer data services with built-in privacy controls.2. Develop and maintain detailed project plans for implementing key privacy components, including a data catalog, approval mechanisms, use case-based permissions, automated audits, and data retention/deletion capabilities. 3. Coordinate with legal, privacy, and compliance teams to ensure adherence to regulations like DMA, DSA, GDPR, and other relevant laws across different geographical regions and business lines. 4. Collaborate with engineering leads to implement advanced privacy-preserving techniques, such as row-level tagging, consent management, and special handling for specific data types.5. Manage the integration of the new services with existing Amazon infrastructure like Sandfire, Helis, and Transitive Auth, ensuring data owners maintain control over permissions and usage. 6. Oversee the development of a self-service model with a user-friendly interface to streamline approval, compliance, and baselining processes over time. 7. Establish and track metrics related to privacy compliance, data governance, and the impact of privacy measures on personalization capabilities and business outcomes. 8. Facilitate regular cross-team meetings to address privacy challenges, resolve dependencies, and ensure alignment on privacy-centric development practices. 9. Develop and maintain strong relationships with stakeholders across various Amazon businesses, educating them on the new privacy capabilities and driving adoption. 10. Create and present comprehensive privacy and compliance documentation.11. Stay informed about evolving privacy regulations and technological advancements, continuously adapting the project roadmap to maintain compliance and leverage new privacy-preserving technologies.About the teamCustomer 360 within Amazon Personalization is an innovative initiative that aims to transform how Amazon understands and serves its customers. We're developing state-of-the-art solutions to unify customer data and insights across multiple business units, enabling more personalized and effective customer experiences. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Do you want to lead a new analytics program with a goal to measure customer satisfaction with Amazon Search? Do you want to influence multiple roadmaps and channel the energy of scientists, engineers and product managers towards a common goal? The Search Data Science team is looking for a Senior Technical Program Manager to lead our whole page quality measurement program. We are collaborating with multiple other departments and diverse set of stakeholders. We influence product roadmaps across multiple organizations using our data driven frameworks and deep dives. You will help us move quickly, look for simplifications and identify blockers early. You’ll own and improve the mechanisms we use to track goals, status, and business metrics across teams.Key job responsibilities5+ years of technical product or program management experience7+ years of working directly with engineering teams experience3+ years of software development experience5+ years of technical program management working directly with software engineering teams experienceExperience managing programs across cross functional teams, building processes and coordinating release schedulesExperience working with and influencing science teamsPreferred qualifications5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experienceExperience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesExperience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 5+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The Deploy team in the Amazon Software Builder Experience organization is looking for an experienced Senior Technical Program Manager to drive cross-cutting initiatives for the software deployment automation services that power continuous delivery for all of Amazon. Our customers are some of the highest-scale and demanding software services in the world, including AWS, amazon.com, Alexa, and Prime Video.*Utility Computing (UC)* AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Our mission is to allow Amazon builders to focus on developing software and spend less time thinking and working on safely and automatically getting it to where it needs to run. Our programs drive the evolution and growth of Amazon’s internal use of serverless and container technologies, at scale. To continuously raise the bar on the Amazon builder experience, we focus on centralized automation, simplifying abstractions for complex software applications, and zero- and low-touch adoption of evolving best practices. As a central team, we often effect changes that have resounding impact, and partner with our internal customers to solve complex problems unseen at smaller scale. This position will need to be flexible and creative in tackling those new challenges. 10025Key job responsibilitiesThis position will engage with engineering teams across multiple SVP organizations to influence roadmaps and prioritize efforts, requiring strength in ability to Earn Trust and Deliver Results. The Senior Technical Program Manager will track progress against goals and support sequencing the resources based on variables such as complexity, cost and security benefits, and adjacency to other systems which enable higher levels of abstraction. The right candidate will have a proven track record of planning and delivering complex programs with multi-year roadmaps. They will have experience driving architectural change across large organization(s) and handling communication for developers up to technical engineering leaders.A day in the life**Why AWS**Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.**Diverse Experiences**Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.**Work/Life Balance* *We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. **Inclusive Team Culture* *Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.**Mentorship and Career Growth**We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the teamThe Amazon Software Builder Experience (ASBX) organization has a mission of creating the world’s best builder experience across tens of thousands of software engineers, and all Amazon businesses (e.g., AWS, Amazon Stores, etc.). Our Builder Tools team in ASBX owns the software development tools Amazon software teams use to develop, release, and manage their software. This role is for you if you’re passionate about software development, development tools, and having world-wide impact across all of Amazon! In addition to delivering results, we also appreciate establishing a work-life-balance, having fun with our co-workers, and supporting an inclusive and collaborative team environment.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Collecting taxes was simpler when Amazon first started in 1994 – our tax-collection technology was limited to a single line of code. Today, due to the growth of Amazon’s business and the evolving requirements around sales tax collection, a number of sophisticated services are in place to manage merchant tax data, create audit records and reports, and collect sales taxes for each geography we do business in and for all product classifications present in our catalog. The Tax Systems team builds and manages the technology behind these services, ensuring that Amazon meets its legal requirements, manages data impacting sales tax collection, creates audit records, applies relevant sales tax to shoppers’ orders and minimizes confusion for customers.As a Technical Program Manager, you will work on one of the world's largest transactional distributed systems, building highly scalable and reliable systems that stay on top of the complex and ever-changing global tax rates and laws. You will collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. In this role you, will lead the definition of new features as well as important optimizations to the service. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

At Amazon, we are obsessed with customer trust. Amazon Security enables Amazon business leaders to securely develop and operate to maintain Customer Trust by guarding the confidentiality and integrity of Amazon and customer data. We assess risk, proactively identify classes of issues, detect potential intrusion, and mitigate the risk.What we do:The Amazon Business Security Team works closely with Amazon teams to secure their products and services for customers. This includes all areas such as Health, Games, Media, Entertainment, Payments, Devices, and Services. Here we identify opportunities that require both proactive and reactive solutions to keep Amazon systems and data secure on behalf of the Amazon customer. Our internal customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. We have bold goals to stay ahead of the curve on security and delight our customers with intuitive and effective products.What you will do:You will work closely with partner security teams to ensure the needs of our customers are clearly understood and effectively addressed. You will disambiguate complex topics and work with Principals across Amazon to accurately identify solutions that keep Amazon secure. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. You will help drive work forward across numerous security and engineering teams. Since our systems are front line to the Amazon ecosystem, you will also have the opportunity to learn about various technologies and threats across Amazon.What we are looking for: You must be hungry to and willing to drive on your own while leveraging the help of your core team. Successful candidates for this position must have experience working with teams to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the best outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of our customers and relentlessly looking to improve their experience and make them more productive. Previous Applications Security experience is a requirement.Why you want to be on the Amazon Business Security Team team:We like doing cool, edgy work at a fast pace! Big challenges are presented regularly, and we work collectively to solve them with planned urgency. We work across many organizations. Building relationships, eliminating barriers, and delivering with accuracy are strengths on this team that you will further solidify. We are technology professionals, who are genuinely passionate about continuously improving the security of Amazon systems on behalf of Amazon customers. We take pride in reducing the effort required for service teams across Amazon to build and maintain their systems securely. We are on a mission, have fun working together, and have a culture of learning and career growth.Key job responsibilities- Build and contribute to roadmap: Identify internal customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve the end customer experience.- Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.- Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.- Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.- Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.A day in the lifeNo day is the same. One day you are seeking input and guidance from senior engineers. One day you will put together a multi-organizational roadmap, and then work with leaders and teams to drive success and add clarity. One day you are revamping metrics and identifying the best combination of KPI's. One day you are working with the leadership team to revamp our long-range plan. Everyday is going to be a fun, mental challenge.About the teamWe are a team of builders and security engineers that develop a variety of products and mechanisms that proactively raise the security bar. The Perimeter security teams are constantly questioning, evaluating and implementing tools and techniques that prevent security issues, or detect issues before productionalized. Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience in system design- Experience in at least 2 Security domains ...

Come join Earth’s most customer-centric company! Amazon is looking for a Senior Technical Program Manager with strong technical program management skills and a passion for securing AI applications to ensure our AI applications are designed and built to the highest security standards. Your mission is to secure the AI experiences of hundreds of millions of customers by driving strategic programs that scale AI security across Amazon. As a Senior Technical Program Manager, you will lead complex programs, influence stakeholders, and deliver scalable security solutions in a fast-paced environment. You will collaborate with Legal, security teams, and engineering teams across Amazon to align AI application security initiatives with long-term business objectives. Your work will focus on developing and executing AI application security strategies, processes, roadmaps, and metrics while ensuring the team delivers high-quality, scalable solutions to address AI-specific risks and challenges.Key job responsibilities- Develop and execute strategies and roadmaps to strengthen AI application security.- Lead efforts to identify and mitigate AI security risks across Amazon and partner teams.- Communicate effectively through both written and verbal formats.- Demonstrate ownership and leadership by coordinating projects across teams, ensuring successful outcomes.- Build strong, lasting relationships with internal and external customers and teams.- Be comfortable with hands-on day-to-day problem solving, implementing effective action plans to meet short term priorities.- Prepare data-driven KPIs for the program and present business reviews to senior management- Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.About the teamAbout Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.The AppSec AI team is tasked with empowering the business to create secure, trustworthy AI applications that our customers find delightful to use. We engage closely with the business from the outset of the development process to ensure that security considerations are integrated early and consistently. This collaborative approach positions us as partners with the business, minimizing the need for security trade-offs. Our close work with product teams allows us to participate in deep technical discussions and decisions. We prioritize obtaining the right training and career growth opportunities, enabling us to Dive Deep and Earn Trust with our development teams.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience with preparing and presenting periodic business reviews to leadership. ...

At Amazon, we are obsessed with customer trust. Amazon Security enables Amazon business leaders to securely develop and operate to maintain Customer Trust by guarding the confidentiality and integrity of Amazon and customer data. We assess risk, proactively identify classes of issues, detect potential intrusion, and mitigate the risk.What we do:The Amazon Business Security Team works closely with Amazon teams to secure their products and services for customers. This includes all areas such as Health, Games, Media, Entertainment, Payments, Devices, and Services. Here we identify opportunities that require both proactive and reactive solutions to keep Amazon systems and data secure on behalf of the Amazon customer. Our internal customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. We have bold goals to stay ahead of the curve on security and delight our customers with intuitive and effective products.What you will do:You will work closely with partner security teams to ensure the needs of our customers are clearly understood and effectively addressed. You will disambiguate complex topics and work with Principals across Amazon to accurately identify solutions that keep Amazon secure. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. You will help drive work forward across numerous security and engineering teams. Since our systems are front line to the Amazon ecosystem, you will also have the opportunity to learn about various technologies and threats across Amazon.What we are looking for: You must be hungry to and willing to drive on your own while leveraging the help of your core team. Successful candidates for this position must have experience working with teams to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the best outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of our customers and relentlessly looking to improve their experience and make them more productive. Previous Applications Security experience is a requirement.Why you want to be on the Amazon Business Security Team team:We like doing cool, edgy work at a fast pace! Big challenges are presented regularly, and we work collectively to solve them with planned urgency. We work across many organizations. Building relationships, eliminating barriers, and delivering with accuracy are strengths on this team that you will further solidify. We are technology professionals, who are genuinely passionate about continuously improving the security of Amazon systems on behalf of Amazon customers. We take pride in reducing the effort required for service teams across Amazon to build and maintain their systems securely. We are on a mission, have fun working together, and have a culture of learning and career growth.Key job responsibilities- Build and contribute to roadmap: Identify internal customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve the end customer experience.- Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.- Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.- Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.- Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.About the teamAbout Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.The AppSec AI team is tasked with empowering the business to create secure, trustworthy AI applications that our customers find delightful to use. We engage closely with the business from the outset of the development process to ensure that security considerations are integrated early and consistently. This collaborative approach positions us as partners with the business, minimizing the need for security trade-offs. Our close work with product teams allows us to participate in deep technical discussions and decisions. We prioritize obtaining the right training and career growth opportunities, enabling us to Dive Deep and Earn Trust with our development teams.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's degree in engineering, computer science or equivalent ...

AWS Fintech team is looking for a Sr. Technical Program Manager to transform and optimize high-scale, world class financial systems that power the global AWS business. The success of these systems will fundamentally impact the profitability and financial reporting for AWS and Amazon. This position will play an integral role in leading programs that impact multiple AWS suppliers and organizations within Amazon. These programs will involve multiple development teams across diverse organizations to build sophisticated, highly reliable financial systems. These systems enable routine finance operations as well as machine learning, analytics, and GenAI reporting that enable AWS Finance to optimize profitability and free cash flow.This position requires a proactive, highly organized individual with an aptitude for data-driven decision making, a deep curiosity for learning new systems, and collaborative skills to work with both technical and financial teams.Key job responsibilitiesThe successful candidate will have excellent business, technical, and communication skills to be able to work across countries and markets, dev teams, and with business owners to define and deliver improvements. You thrive and succeed in an entrepreneurial environment, and are not hindered by ambiguity or competing priorities. You thrive driving strategic initiatives and also dig in deep to get the job done. A day in the lifeAs a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.About the teamThe AWS FinTech team enables the growth of earth’s largest cloud provider by building world-class finance technology solutions for effective decision making. We build scalable long-term solutions that provide transparency into financial business insights while ensuring the highest standards of data quality, consistency, and security. We encourage a culture of experimentation and invest in big ideas and emerging technologies.We are a globally-distributed team diverse technical expertise. We invest in providing a welcoming environment. Our talented individuals come from a variety of cultural backgrounds and we create fun and engaging opportunities that bring us together. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

AWS Fintech team is looking for a Sr. Technical Program Manager to transform and optimize high-scale, world class financial systems that power the global AWS business. The success of these systems will fundamentally impact the profitability and financial reporting for AWS and Amazon. This position will play an integral role in leading programs that impact multiple AWS suppliers and organizations within Amazon. These programs will involve multiple development teams across diverse organizations to build sophisticated, highly reliable financial systems. These systems enable routine finance operations as well as machine learning, analytics, and GenAI reporting that enable AWS Finance to optimize profitability and free cash flow.This position requires a proactive, highly organized individual with an aptitude for data-driven decision making, a deep curiosity for learning new systems, and collaborative skills to work with both technical and financial teams.Key job responsibilitiesThe successful candidate will have excellent business, technical, and communication skills to be able to work across countries and markets, dev teams, and with business owners to define and deliver improvements. You thrive and succeed in an entrepreneurial environment, and are not hindered by ambiguity or competing priorities. You thrive driving strategic initiatives and also dig in deep to get the job done. A day in the lifeAs a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.About the teamThe AWS FinTech team enables the growth of earth’s largest cloud provider by building world-class finance technology solutions for effective decision making. We build scalable long-term solutions that provide transparency into financial business insights while ensuring the highest standards of data quality, consistency, and security. We encourage a culture of experimentation and invest in big ideas and emerging technologies.We are a globally-distributed team diverse technical expertise. We invest in providing a welcoming environment. Our talented individuals come from a variety of cultural backgrounds and we create fun and engaging opportunities that bring us together. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Web Services (AWS) is rapidly expanding its global presence. AWS adheres to multiple industry frameworks by strategically implementing new IT processes and product security features to accommodate the requirements and to expand our global customer base. AWS Security Assurance Engineering is seeking an experienced, self-motivated Senior Technical Program Manager (TPM) with a balance of Security & Compliance depth, and strong interpersonal skills to join our team. In this role, you will help to shape the technical, product, and execution vision for AWS's compliance landscape. You are the bridge between our software development team and the audit stakeholders. You will lead, scale, and inspire technical projects towards controls, evidence, and workflow automation.Key job responsibilitiesThe successful candidate will manage technical projects to perform deep-dives into AWS security controls and create remediation plans in support of a comprehensive security assessment and risk remediation program. This candidate will identify, track and mitigate security and certification gaps through technical leadership, collaboration, and management of change with partners across AWS. About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USA, Austin, TX, Arlington, VAAWS Vulnerability Management team is looking for a Technical Program Manager (TPM) to lead security programs focused on host operating systems (OS) patch remediation and builder enablement. This role will lead initiatives for resolving complex security problems specific to host OS patching and enhancing the builder experience to reduce toil towards vulnerability remediation. In this role, you will work with cross-functional teams of technical and non-technical key stakeholders to define strategy and interpret, communicate, and drive full lifecycle security projects. You will partner with Legal, security teams, and service teams to evaluate and develop security services and infrastructure. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a large global organization, this position will provide you with a challenging opportunity. The role will provide opportunities to think big, be customer obsessed, and to partner with business teams across Amazon. In this role, you will define, communicate and manage challenging projects across multiple teams and locations. The successful candidate is one who loves working directly with security engineers to understand their needs, and design security systems and solutions that enable our customers to operate more effectively, securely and safely. We have a team culture that encourages innovation, and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You will work directly with service and security teams to identify opportunities to improve our security posture. You will build tooling, drive process improvements, and work with service owners and technology to develop innovative solutions to complex technical challenges. The candidate should prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influence across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and senior leaders. Key job responsibilities* Develop and execute on security programs focused on host operating system (OS) patching and builder enablement* Lead initiatives aimed at identifying and reducing security risks for Amazon and its partner teams* Lead ambiguous and undefined problems to resolution in the face of uncertainty* Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment* Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information* Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers* Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals* Demonstrate the ability to break abstract goals into attainable, measurable work items* Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releases* Define user experiences and requirements by developing high quality PR/FAQ’s and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget* Prepare and present business reviews to senior managementA day in the lifeAWS Vulnerability Management is a high visibility team that solves security challenges at a massive scale. We are looking for those who are ready to take on a lead role in addressing security issues across one of the largest and diverse companies in the world. Security issues at such scale and speed require a passion for defining and implementing robust solutions. Joining the Amazon Security team provides the unique challenge and opportunity to solve security issues across a diverse set of global businesses. The ideal candidate will draw upon exemplary project management capabilities, critical thinking, problem-solving skills, and a passion for creating reliable, maintainable, and secure solutions. The candidate should be open to new challenges, proficient at multitasking, innovative, self-directed, and a great team player. Candidates should drive continuous process improvement and collaborate effectively with cross-functional business and security teams to solve problems and implement solutions. The candidate will interact with a broad cross-section of the Amazon organization, spanning a wide range of technologies. About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the cloud. As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of Amazon Web Services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and world class customer experience. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.AWS Support is seeking an operationally focused TPM to scale and promote the AWS Support Experience Owner (SXO) program globally. As a TPM overseeing this space, you will will drive complex, multi-team projects that span across the entire supportability lifecycle - from initial customer case contact to case resolution. Here, you will leverage your operational and technical expertise, a) to build mechanisms, b) run kaizens and c) design solutions and tooling to promote case deflection and reduce defects. In this role you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. You will have direct influence on how we collaborate with operations and engineering teams to deliver customer experience improvements, responding to the needs of our customers.Key job responsibilitiesKey Responsibilities * Collaborate effectively with global AWS Support Experience Owners and Service Group Owners to build & deploy mechanisms and tooling to scale engagement efforts.* Manage programs to drive customer supportability and usability issues to resolution. * Work across organizations to ensure we continue marrying internal support capabilities with best-in-class customer experience.* Foster strong relationships with AWS Service Teams, building bridges that enable improvement and long-term customer impact.* Build/maintain/improve/automate tools our Support Experience Owners to use in their Service engagement work, and be able to analyze data to recommend improvement projects. * Lead technical and complex projects by anticipating bottlenecks, providing escalation management, making tradeoffs, and balancing the business needs.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Demonstrated knowledge across a broad spectrum of technologies, tools, and architecture. ...