Seattle

We are looking for an innovative, hands-on, customer-obsessed HR Program Manager with a passion for project Management organization, strong writing skills, and who can drive initiatives. This role leads Early Career Talent (ECT) Demand and Intern experience programs for the AWS Database organizations. The role also leads ad hoc HR projects for Database and AI/ML teams within Utility Computing.The role leads end-to-end Early Career Demand Planning for the Database organization, partnering closely with business leaders (L10-L7’s), HRBP, Workforce Strategy and Early Career Talent Acquisition (ECT TA) teams to define and execute against the Early Career strategy.This role is also responsible for the Early Career Talent Experience and responsible to investigate program health and test innovative thinking (pilots, diversity & inclusion, focus group, events, etc.) to elevate both intern and business experiences. This involves overseeing intern onboarding and landing experience, developing and executing intern engagement forums like intern support network and communities, through close collaboration with a wide variety of stakeholders, including TA, HRBP’s, Hiring managers, incoming interns/campus hires, Executive Assistants and Program Managers. If you thrive in a challenging and fast-paced environment and have a formal background in Project Management, this role is for you! The program manager must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels and thrive in an innovative and ambiguous environment. This role will require you to comfortably communicate in written and verbal mediums with stakeholders ranging from Technology People Managers to Amazon VP’s. Your excellent communication skills, should also include a proven ability to effectively manage, influence and negotiate with external/internal business partners in order to meet organizational objectives. A successful candidate will be a natural self-starter who is comfortable leading large, complex projects. You'll need strong data and analytic skills and the ability to translate clients’ business needs into solvable plans and solutions to address those needs and achieve results. You will need to gain fluency in tech and PXT strategic language.The work is both tactical and strategic. This role will support senior PXT and business leaders for the organization as we manage headcount planning, hiring, onboarding and developing diverse student hires from campus. The Program Manager will navigate complexity and ambiguity to find a path forward in difficult situations, making trade-offs between short-term talent needs vs. long-term, sustainable developmental pipelines.Key job responsibilities• Lead ECT demand collection and validation, intern conversion process, and unblocking business and interns and FTE hires’ issues and challenges.• Function as an SME in the Early Career Talent space to cultivate new talent pipelines and develop processes at scale, influence L8 and L10 leadership, provide insights and deep dive into program health, and share best practices across ECT PM communities within AWS• Demonstrate a broad understanding of how HR works, end to end, in order to connect the dots and identify improvement opportunities at the macro level.• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). • Identifies and remove process roadblocks to unblock teams, simplify and invent better processes, and increase the speed of delivery as a force multiplier.• Influence team priorities and business strategy through data-driven contributions.• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility.• Prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment• Communicate ideas effectively, verbally and in writing, to a wide range of audiences.• Implements regular reviews of current processes, fully develops suggestions for improvements to maximize value of resources, quickly identifies obstacles and prioritizes changes.• Exhibits ruthless attention to detail and accuracy in a fast paced environmentAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthYou will be part of the diverse, innovative and fun AI/ML and Databases PXT team. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Seattle, WA Amazon offices. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Proficiency in Microsoft Office Suite ...

Wanting to make a difference? Join the team protecting Amazon customers from payment related fraud, misuse, and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? How to help our Amazon Business continue to grow and where millions of businesses can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how. Our greatest strength is our team members, who through diverse backgrounds are appreciated and collectively strengthen our organization’s capabilities to deliver for our customers. Be part of a team where your actions as a Program Manager could enhance systems and processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives. We are seeking a Sr. Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders. We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team, we would like to speak with you!Key job responsibilitiesStakeholder Management: Listen and understand Payment Risk strategy, identify potential fraud and misuse risks, and align BRP teams and investments to achieve growth and goals. Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Senior Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projectsStandard Operating Procedure (SOP) Development: Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.Communication: Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Looking for an opportunity to make a global impact? The Global Purchasing Program's charter is to rapidly expand Amazon’s retail presence globally, partnering closely with compliance, category management, technology, and product teams to deliver the world’s largest selection to our international customers.In this role, you will be responsible for defining and implementing the selection strategy of our Global Imports Programs (GIP), in partnership with internal stakeholders across geographies. Your work will directly contribute to several orders of magnitude improvement in the share of Direct Imports business for Amazon retail.Key job responsibilities - Own a roadmap of initiatives to improve imports selection - Partner with stakeholders in destination countries to understand their selection needs, and translate them into actionable growth plans. - Improve customer experience through catalog quality improvements, and selection performance through initiatives that drive discoverability and conversion. - Pilot new and scrappy ideas to test their viability, with the goal to improve selection and performance. Gather learnings from these experiments to inform the product roadmap and automation requirements. - Lead weekly/monthly/quarterly reviews with stakeholders, highlighting business impact and product adoption metrics.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Proficiency in SQL ...

The Amazon Stores Learning & Development (ASLD) team mission is to develop Business and Product Leaders for Amazon’s Global Consumer Organizations. Our team goal is to challenge and empower Worldwide Amazon Stores senior leaders to invent new ways of leading, equipping them to adapt and respond to the changing world. We provide functional training and leadership development through a combination of eLearning, in-person experiences, virtual instructor-led training (vILT), and functional cohorts/networks. We are looking for a Senior Program Manager with expertise in facilitation, instructional design, and project management. The Senior Program Manager will be responsible for the design and deployment of core leadership training for business and product leaders across Amazon's Global Stores organization. We are looking for a highly motivated candidate who has a strong instructional design, facilitation, and negotiations training background. The ideal candidate will be someone who has built training & development programs from the ground-up and is open to trying new, innovative approaches to learning. They must excel at earning trust when working cross-functionally, possess great communication skills, demonstrate high standards, and design with the customer in mind. Successful candidates will have relevant experience in managing multiple projects and enjoy the challenge of working in a fast-paced environment to help build a great organization of talented leaders.Key job responsibilities- Designing and delivering leadership training for our mid-level through senior manager-level global Stores organization- Continually striving to raise the bar on our training experiences by measuring the impact and seeking customer feedback to determine areas for improvement- Working with and coaching senior leaders on innovation and various business leadership topics and skills- Confidence to speak publicly and influence senior leaders as an expert in learning design- Facilitating training experiences throughout the year with credibility- Developing and executing evaluation strategies for programs- Working with program and product managers across the Amazon Stores Learning & Development team to create seamless training experiences for participants- Partnering with internal and external teams to build out development experiences with a global mindset- Influencing key stakeholders to continually invest in training BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.We are seeking an experienced Program Manager to join Amazon's fast paced, highly collaborative start-up like environment. In this role, you will own developing plans and executing on initiatives that will build an effective supply chain, support excellent inventory management, optimize cost and build strong partnerships with internal teams. To be successful in this role, you should feel comfortable using data to influence stakeholders - both internal and external partners - and building scalable mechanisms to allow business growth. By joining this team, you can build and operate as part of a dynamic, fast-paced environment, drive initiatives to improve operations and sales and customer experience.The successful candidate is highly organized, self-starting and possess strong data interpretation and analytical capabilities. They demonstrate passion for customer experience, are thoughtful in their pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel. The ideal candidate leads and influences both internal and external teams in ambiguous situations maintaining a customer-centric philosophy.Key job responsibilities(1) Drive Supply Chain by Amazon (SCA) product and program adoption with key strategic sellers, identified through cost-benefit analysis and qualitative insights. (2) Build supply chain strategies and manage the full lifecycle of complex initiatives/goals. Will be required to report progress and blockers towards these goals up to a Director and VP level. (3) Identify and understand tradeoffs between different Amazon supply chain products and programs, depending on product family and additional business nuances to best support sellers in navigating Amazon’s offerings. Use judgment to take calculated risks and innovate where necessary. (4) Have a proven track record in stakeholder management. Will work across multiple Amazon teams to align on priorities, be the voice of the sellers, influence tech and product team’s roadmaps and build internal strategies that help us move quickly towards product and program adoption. (5) Proactive monitoring and continuous improvement of supply chain KPIs (e.g. Supply Chain by Amazon adoption, healthy inventory levels, and inventory spread) to improve speed of delivery for customers and optimize cost of business for sellers and Amazon via scalable mechanisms. (6) Influence roadmap priorities of partner teams (product/program/operations) and reach consensus on approach/prioritization.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong understanding of supply chain operations, transportation strategies, inventory planning and logistics. ...

The Amazon B2B Payments & Lending team aims to offer Amazon business customers and sellers with Earth’s best payments and lending experience. This means creating trusted, convenient and frictionless products spanning credit card products, lending and invoicing solutions.The Senior Program Manager for Amazon Lending's Voice of Seller program will be directly responsible for deeply understanding the needs of sellers to improve their experience on Amazon. You will dive deep into data to bridge quantitative data with seller anecdotes to identify the biggest opportunities to improve the seller lending experience. You will be responsible for setting the vision, crafting a strategy, and will work across multiple organizations to influence product roadmaps. The ideal candidate will have strong experience in diving deep into data to identify insights and opportunities to accelerate business growth. You will have a track record of influencing multiple organizations and creating shared goals. You will have a demonstrated ability to think strategically about business, product, and technical challenges, along with the ability to come up with original approaches and operational improvements. We are looking for a self-starter who is comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment. The successful candidate has excellent communication and stakeholder engagement skills, outstanding business acumen, and an entrepreneurial spirit.Key job responsibilities• Create mechanisms that capture the Voice of Seller across a broad range of lending product offerings.• Increase overall seller satisfaction by identifying opportunities across Amazon.• Create a vision for Lending’s Voice of Seller and create a strategy that supports the vision. • Maintain a complete and thorough understanding of how we capture and calculate seller feedback across multiple systems. • Tirelessly advocate for improvements to systems and processes that will benefit sellers. • Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership.• Build scalable and nimble seller insights dashboards, tools, and processes.• Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization, and drive adoption of research findings through well-planned and cohesive socialization mechanisms.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Program Manager to own a portfolio of global risk mitigation programs partnering with teams across the company to design, build, and maintain processes focused around risk mitigation and enforcement. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams to build protections, and partner with technology and science teams to build scalable risk detection systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.Key job responsibilities- Drive centralized governance for Bad Actor and Monitoring (BAM) Program to ensure accurate assessment and measurement of abuse landscape. Design processes and mechanisms to drive compliance with abuse treatments across multiple risk programs, policy stakeholders, and Orgs. - Develop goals, KPIs and metrics to track program’s health and progress. Effectively communicate challenges/roadblocks, progress and success to business and leadership teams.- Drive partner outreach and collaborate with teams across orgs to deep-dive on process and metric deviations. Highlight root causes, propose risk mitigations and influence teams to drive long-term remediations.- Partner with Tech/Core teams to understand the launch of new or update to existing system/capabilities. Measure the associated risk and impact on our controls/mechanisms. Create strategy for seamless transition with clear timelines, and communicate potential residual risk and trade-offs decisions.- Work with business analyst/intelligence teams to build dashboards and develop automated solutions to drive lean, eliminate waste and optimize processes.A day in the lifeThis role is focused on managing the compliance of internal enforcement teams to ensure their actions are aligned with organizational mental models. You will manage a portfolio of programs focused on the goal of ensuring holistic risk mitigation in Amazon’s WW stores. Each day is different as new behaviors and trends are constantly discovered. You will regularly partner with investigation and data experts to finetune anomaly detection mechanisms and reporting of key actions. You will coordinate with internal partner teams to understand their priorities, capabilities, and workflows to see how/if your program should interact with their tools and goals. You will be making decisions that drive the strategic vision of your program in alignment with broader organizational goals and working with partner teams across Amazon to collaborate around strategic initiatives. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with data analysis and/or technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 7 languages, write code in 3 (mostly self taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining program requirements and using data and metrics to determine improvements- Experience in complex problem solving, and working in a tight schedule environment- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent and collaborating to implement program deliverables ...

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We are seeking a high-judgement program manager for the Account Health Rating (AHR), the holistic indicator of Seller’s adherence to Amazon’s policies and account suspension.This role requires working with policy owners, product managers. The ideal candidate has experience in identifying and understanding customer pain points, working on launching scalable solutions with high impact, and working across functions and stakeholders. They are also able to influence and gain buy-in from different stakeholders such as legal, policy and product stakeholders, and can seamlessly deliver in an ambiguous environment. Problem-solving, program management skills, and executive communication are essential to be successful in this role. This candidate will be part of a fast pacing and entrepreneurial team, and be tasked with building trust with global stakeholders.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

As we strive to be earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses.We are looking for an exceptional Program leader to help us develop new ways to build trust and loyalty with sellers, who represent more than half of all products sold on Amazon. Millions of sellers around the globe have built their businesses on Amazon, and in this role, you will be charged with building programs and products that ensure Amazon remains the best place for them to sell online.In this role, you will define the strategy and execution plans to programmatically scale high visibility and complex tax and/or trade compliance programs, in partnership with Business and Policy leaders, to protect Sellers and Customers. You will influence cross VP organizations to (1) define the Seller Experience (SX) and engagement programs to increase compliance, (2) shape the risk appetite for executive leadership, (3) design and audit the seller enforcement strategy to ensure business continuity for Amazon and Sellers. The ideal candidate is motivated and agile, with strong project management skills and excellent stakeholder management and communication.Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, and working cross functionally with operations and engineering teams. This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic environment. Candidate should be able to influence and gain buy-in from tech, and policy stakeholders, and seamlessly deliver in an ambiguous environment. Problem-solving, cross-team coordination, program management, executive communication, and organizational skills are essential to be successful in this role. From Day 1, Program Managers at Amazon are given ownership of large products; the autonomy to think strategically and make data driven decisions; and the ability to drive significant impact to the customer experience and the business. Key job responsibilitiesThis position combines global strategic thinking with hands-on planning and oversight, and is a great opportunity for candidates who are looking to gain product experience, while leveraging their program management skills. - Protect our selling partners selling experience by earning trust with stakeholder product and policy teams. Influence via data and deep dive into the metrics and being an effective writer- Audit outcomes and escalate unforeseen challenges to senior leadership- Partner with internal Selling Partner Trust and Policy teams to design enforcement strategies that ensure compliance while maintaining the best possible SX. A day in the lifeProtect our selling partners selling experience by earning trust with stakeholder product and policy teams. Influence via data and deep dive into the metrics and being an effective writerAbout the teamWe are a mission driven team from the ground up focused on building trust with our Selling Partners. We aim to be the voice of seller in our work and help drive success of our SPs in the store. This team is for you if you are a self-starter, curious, and want to drive measurable improvement to sales for our selling partners and stores. Positioned at the forefront of Amazon's store integrity, our work has a significant impact, maintaining trust and reliability. High viz across the org and with our SPs underscores our commitment to upholding amazon's highest standards. We have material contribution to the selling experience in our stores and have multiple goals up to Board of Directors to improve SX day after day. This role requires someone that is an effective writer, curious, with an ability to earn trust. We are just getting started and this is your chance to get in on the ground floor. This candidate will be part of a fast pacing and entrepreneurial team, and be tasked with building trust over time by launching new processes and developing novel means to measure progress.BASIC QUALIFICATIONS- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a Sr. Program Manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide.The Role: As Sr. Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for the stores. In this role, you will own the strategy, development, and deployment for in-store expiration management and waste reduction programs. Our ideal candidate will work back from core customer needs to develop new standard operating processes that improve efficiency, drive inventory accuracy, and mitigate shrink. You will consistently work with external and internal stakeholder teams including category, in-stock, supply chain, food safety, finance, external vendors, and the store teams that you will serve. You will use data to track the effectiveness of the expiry & removals programs as well as areas of opportunity for further training or process innovationKey job responsibilities• Drive the expansion, improvement, and simplification of expiration management and removals processes within Amazon Fresh Stores• Innovate on behalf of your customer by identifying and building solutions to reduce labor hours, improve associate efficiency, improve inventory accuracy, and mitigate shrink• Develop, test, and roll out new store processes and SOPs• Improve and integrate new associate tools and tech that enable field ops success• Create and monitor metrics to demonstrate progress towards goals, provide new insights, develop business cases, and allow for regular updates to senior leadership• Monitor store’s compliance and progress on key performance indicators. Assess data to make decisions on process iterations• Champion these store programs and develop training to allow your programs to scale• Regularly create detailed written updates and progress toward program goals up to a director and vice president audience• Managing cross-functional project teams while collaborating with key internal and external stakeholders to improve processes and communication mechanisms• Build respect and credibility with individual contributors, stakeholders, management peers, and executives• Spend ~25% of your time in the field launching, supervising, and iterating on new/improved processes BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Operations leadership experience (ideally in Retail stores)- 3+ years of experience using Microsoft Excel- 3+ years of experience successfully managing priorities and resources for customer-experience-driven project/program teams- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment- Strong verbal and written communication skills- Self-motivated, able to work both independently and collaboratively within a team- Willingness to work 15-25% of your time in stores, this may include travel ...

Amazon is seeking an experienced Sr. Program Manager to join the US Tax Planning & Restructures Team. Here is a chance to take your career to the next level with earth’s most customer-centric company! If you have a passion for customers, enjoy dealing with unique legal and business issues, and love new challenges, Amazon is looking for you.This role requires flexibility, resourcefulness, ability to work on multiple projects, and an innovative spirit. The ideal candidate has a high attention to detail, thrives in a fast-paced environment, and has experience drafting and reviewing legal transaction documents. Projects include US and international new entity formations, US to US mergers and liquidations, and liaising with external counsel and internal business and legal partners.Key job responsibilitiesThe person's responsibilities will include drafting and reviewing transaction legal documentation and liaising with external and internal legal counsel. About the teamUS Tax Planning & Restructures develops and advises Amazon on various types of transactions throughout all Amazon business lines.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements ...

Amazon Prime TPM is a cross-functional team of Technical Program Managers that are responsible to run large technology initiatives for Prime Acquisition, Payments, CXE, International Expansion and supporting variations of Prime that provide the best of experience to our customers. If you are interested in driving highly visible and impactful initiatives for Amazon, this is the best team for you.Team is seeking an exceptional Sr Program Manager. As a Sr. PM for Amazon Prime, you will be responsible for delivering projects with huge strategic impact, define the PMO process and portfolio tool for the team. You will work with various software and business teams around the company to identify and drive innovative solutions that achieve business goals. This is an exciting opportunity to shape the next generation of Amazon Prime! This role will give you an opportunity to work with many different teams and learn a range of new systems, leveraging the deep collection of initiatives and programs throughout the company . Key job responsibilitiesYou must be able to:- Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver features.- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.- Plan and manage multiple parallel projects.Maximize resources for the greater good of the organization.- Identify, assess, track and mitigate issues and risks at multiple levels.- Create, maintain and disseminate project information to stakeholders.- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.- Be the glue that is able to understand, plan, and manage the cross-team interdependencies- Communicate project issues and status in a concise, accurate, and professional manner- Apply best practices in program management, establish portfolio management tools such as Workfront for the organizationBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Looking for an opportunity to make a global impact? The Global Purchasing Program's charter is to rapidly expand Amazon’s retail presence globally, partnering closely with compliance, category management, technology, and product teams to deliver the world’s largest selection to our international customers.This position will act as the Subject Matter Expert (SME) for the Global Imports Programs (GIP) on all matters related to export and import compliance.Your work will directly contribute to several orders of magnitude improvement in the share of Direct Imports business for WW Amazon retail.Key job responsibilities - Building processes that enable incremental selection for international customers, in compliance with Amazon's risk frameworks and external regulations. - Defining business objectives to drive improvements to compliance operations. - Advocating for supplier experience improvements on compliance related processes. - Own relevant aspects of business opportunity projections for 3-year and annual planning cycles, to be presented at the SVP level. - Lead weekly/monthly/quarterly reviews with stakeholders, highlighting business impact and product adoption metrics.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Proficiency in SQL ...

Do you want to help drive innovations in the e-commerce space? The Amazon Mexico team is looking for a highly analytical Senior Program and Partner Manager to drive the Payments business strategy for Amazon.com.mx. We are looking for a smart and innovative leader who is self-sufficient and thrives in ambiguity, and can drive results across external partners, internal business teams and technical teams. This position involves regular communication with senior management, therefore effective executive presentation skills are essential. Key job responsibilitiesThe ideal candidate will be strong in the following areas: • Program management working together with technical teams to improve payments products and customer experience• Project management, including creating business justifications and functional requirements for new products, features, and markets.• Strong data analysis experience, extracting insights that drive business decisions• Business management, including creating business strategy and managing program metricsAbout the teamInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team is dedicated to supporting new members. We have a broad mix of experienced professionals, and we’re building an environment that celebrates knowledge sharing and mentorship. BASIC QUALIFICATIONS- 8+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Fluent in both, English and Spanish ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Prime Air is seeking an experienced Sr. Quality Engineer who has superb technical and analytical skills. This leader will have a strong background in Quality engineering, Design, Manufacturing and Assembly of complex products with a demonstrated ability to lead and get the right things done quickly and effectively. The right candidate will operate confidently across different levels of details, ranging from aggregate data analyses to granular single-unit defect root cause analysis. They will be adept at developing mechanisms to fix the system versus fixing the instance with one-time solutions. They will also be a strong integrator who prioritizes well and communicates effectively. You will work hard, have fun, and of course, make history! Key job responsibilities - Drive Design for Excellence (Quality, Manufacturability, Assembly, Cost etc.) efforts with Design, Manufacturing, Test and Systems Engineering teams. - Create and manage mechanisms to enable scale and achieve Quality goals at rate - Establish standard work for processes, drawings, feedback mechanism, and metrics for KPIs - Collaborate with internal and external teams to manufacture safe, high quality, cost effective products at scale. - Assess process capabilities/performance and innovate to simplify processes, reduce cost, optimize cycle timeExport Control LicenseThis position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.A day in the lifeIn this role, you will support our production ramp up efforts to make delivery-by-drone as common a sight as the Amazon truck in your neighborhood. You will work with Supply Chain, Engineering, Manufacturing and Test teams to maintain traceability and conformity of the produced drones. You will work upstream to overcome supply chain challenges, and downstream to contain reported issues from the field. You will compile and analyze data from multiple sources and with different structures to produce meaningful insights, develop metrics and drive actions to improve business performance.About the teamWe own Quality for all production activities. Starting with the Quality Management System, Incoming Quality Control, Line Inspections, supporting Airworthiness certifications, as well as RCCA and containment efforts. We dive deep into our production data to identify trends and opportunities for improvement. We pride ourselves on having a strong Bias for Action, relentlessly High Standards, and a knack for analytics and making data-driven decisions.BASIC QUALIFICATIONS- Experience in developing functional specifications, design verification plans and functional test procedures ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.AWS is one of Amazon’s fastest growing businesses, serving millions of customers in more than 190 countries. We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders. From start-ups to multi-national corporations and governments, more than 1 million active customers trust AWS every month as their cloud platform. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on AWS services. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success. Amazon Web Services has an opening for an Sr. Readiness Manager focused AWS Support. The ideal candidate thrives in a dynamic, fast-paced and innovative environment, and brings strong experience managing projects and programs, leading cross-functional teams, managing risk, and driving change. As an Operational Readiness Manager, you will be responsible for organizing and managing the process to ensure that the AWS Support team is ready and able to provide world class customer support for the launch of new products/services and features across all our global sites. You will collaborate cross-functionally with AWS service (product) teams, marketing, training, and our AWS Frontline Support teams to ensure that employees are trained and operationally ready for the launch of new services. You will bring strengths in continuous improvement, breakthrough thinking, and play a significant role in driving and managing the readiness of our global support team to keep pace with the launch of each new product/service. Key job responsibilities• Collaborate effectively with AWS Service teams, marketing, subject matter experts (SMEs) and others on the AWS Support team to develop technical training, knowledgebase content, and ensure completion of key operational readiness requirements for the launch of new services and features.• Manage multiple projects and programs concurrently• Leverage rapid, agile development techniques• Foster strong relationships with teams across AWS, leading and influencing others effectively to achieve cross-functional alignment on goals and successful product/service launch execution• Perform needs analyses using available data and evaluate program results to continuously improve readiness and the customer experience with support on new services and features• Establish processes, tools, and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams- 3+ years of managing stakeholders in cross-functional project experience ...

We are seeking a Senior Research Scientist who is curious, driven, and passionate about data insights and analytics. You will design, execute, and analyze user experiments to guide the development of Amazon FinTech products from a research prototype to launch. This role is on the FinTech UX Design and Research team with the impact, autonomy, flexibility, and speed of innovation of a high-growth startup, powered by the resources of Amazon. You will drive a program that oversees customer sentiment and attitudes at scale, using your unique research skills to uncover customer insights that help drive tactical and strategic product decisions across the organization. You will work alongside UX Designers and Researchers to advocate for our customers through quantitative and qualitative storytelling. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship all while having fun. Our senior members enjoy one-on-one mentoring and thorough, but kind, design reviews.Key job responsibilitiesIn this role, you will:• Own the development and establishment of a research program focused on measuring customer experience outcomes (CXO) or Voice of the Customer, which provides thought leadership to product teams and the broader organization.• Design and execute empirical research of medium to large scale that measures customer behavior and sentiment. Own the end-to-end analysis process including defining key business questions, recommending measures, data sources, methodology and study design, dataset creation, analysis execution, interpretation and presentation and publication of results.• Triangulate insights with key top-of-funnel metrics (e.g. usage, customer engagement) and other datasets to develop regular ways to report on drivers of movement with recommended action items aligned to business goals.• Own all communications to project members and stakeholders on progress, issues, and risks, provide pre and post launch communications to impacted teams. Communicate insights to non-scientific audiences in a compelling way.• Work with UX Design and Product partners to establish Voice of the Customer success metrics and tools for tracking and developing ongoing program improvement plans to meet relevant business needs.• Create long-term research roadmaps and opportunity frameworks that align to and inform product strategy and goals.• Collaborate with UX designers, product managers, and engineering to evaluate prototypes, functional mockups, usability testing, A/B testing, etc.• Build durable, scalable points-of-view and knowledge management tools that are leveraged within the Amazon FinTech Team and by other organizations across Amazon.• Advocate for the right insights and prioritization of research – ensure the right research questions are being asked; educate the organization on opportunities revealed by your own research and that of others; create and execute against long-term research roadmaps and opportunity frameworks that align to and inform high-level business strategy and goals.BASIC QUALIFICATIONS- 5+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience- PhD, or Master's degree and 5+ years of quantitative field research experience- Broad experience designing and running a full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.- Demonstrated effectiveness in written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.- Ability to independently drive multiple concurrent projects in an agile environment.- Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.- Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work. ...

Join us as we re-create the future of retail. Innovation is part of our DNA! Our goal is to be Earth’s most customer-centric company and we are just getting started. We are looking for people who want to join an ambitious and driven team that continues to push the state of the art and improve the daily lives of customers. This role leads the estimating and cost controls function for Amazon physical stores team. The Retail Construction Estimator role will work cross-functionally with a diverse group of stakeholders. Retail Construction Estimator will be the team’s cost expert, working with preconstruction team, outside consultants, landlords and general contractors to develop detailed estimating tools and project budgets. Estimating will range from detailed unit takeoff and labor productivity estimating up to high-level conceptual level budgets. KEY RESPONSIBILITIES - Work on project costs from initial site review through lease negotiation and continuously refine template costs, estimating tools and project cost archive - Consistently manage stakeholder expectations, schedules, budgets and multiple work scopes efficiently - Provide detailed project quantity surveys using Onscreen Takeoff or similar tools, based on architectural and MEP plan sets - Develop and use team estimating tools, including work letter scope estimates, line item template estimates in Winest and high level pro forma cost inputs - Define and track cost performance metrics - Communicate cost control goals to all stakeholders effectively - Lead weekly meetings for high profile or as-is deliver projects, keeping all parties aligned on scope, schedule and budget - Identify Value Engineering opportunities in the design and quantify the savings - Identify project risks and the financial cost impacts associated and communicate to the broader team - Scale estimating function using both internal and external resources. Outsource work to external estimating firms and mentor construction team to use estimating tools - Find creative and innovative solutions prior to and during the construction process to reduce costs with no impact on quality and reliability - Present construction cost budgets to cross functional teams and justifying main cost drivers - Collaborate with cross functional teams on mission critical tasks - Develop high level cost estimates utilizing initial site review information and/ or landlord correspondence - Travel throughout North America approximately 20% of the time BASIC QUALIFICATIONS- 7+ years of project management, real estate development, architecture/design experience- Bachelor's degree ...

We are looking for an innovative Retail Store Design Program Manager to join Worldwide Retail Growth and Development! The Worldwide Retail Growth and Development team is responsible for the strategic planning, acquisition, design, construction, launch, and maintenance of Amazon Worldwide Grocery Stores' real estate assets. This role will build and iterate processes and mechanisms to streamline Design workflows, manage the pipeline of projects while evaluating and removing blockers to achieving critical path milestones, and manage stakeholder input to programmatic and site specific design drawings. The ideal candidate for this role will have extensive experience in retail store design, program management, and project management. We are looking for someone who can develop best-in-class processes, mechanisms, and can effectively drive multiple projects through phases of design and permitting. This position will collaborate with and be the primary POC for internal and external stakeholders including Construction, Merchandising, Operations, and Real Estate. Outstanding communication skills, both written and verbal, are a must. Key job responsibilities•Develop mechanisms and templates to effectively gather and translate business requirements into design standards, and ultimately into site specific drawings•Manage and organize forums for stakeholder and leadership reviews of program and site-specific design drawings. Ensure drawing changes are communicated to stakeholder teams and cost impacts are account for•Manage the critical path and key milestone dates of projects in development and ensure design dates are met. Act as primary POC with internal and external stakeholders to remove blockers and coordinate deliverables•Coordinate with Estimating and Construction teams on budget considerations and identifying opportunities for value engineering for specific projects•Support program-wide cost-to-build reduction initiatives, collaborating with Design, Construction, and Estimating to identify opportunities to reduce build costs while maintaining program requirements•Providing clear and concise communication and reporting with cross-functional teams and senior leadership•Manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills to ensure on time delivery and adherence to budgetsBASIC QUALIFICATIONS- 6+ years of design experience- Experience understanding needs of business and end customers and translating them into right solutions- Experience gathering and analyzing large amounts of data and delivering continuous business improvements ...

Are you interested in managing risk and security for globally scalable Financial systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation? Does the prospect of working with top engineering talent get you charged up? If so, Amazon Finance Technology (FinTech) is for you!The Finance Technology risk management team defines and continuously evaluates controls across the Finance Technology systems. We perform risk assessments, identify control gaps, and drive control remediation and control improvements. The team aligns the Finance Technology control framework with other teams to improve end-to-end control integrity. Also, we work closely with engineers to review system design and provide input on technical controls solution.As a Senior Risk & Security Manager, you will lead projects to identify technical, functional, operational, and compliance risks, and drive projects to remediate issues, including technical and process fixes. You will work with cross-functional teams across Amazon to track remediation, resolve issues, and report on them. Key job responsibilities- Conduct deep dives to derive insights identifying gaps and risk in current mechanisms, financial systems, and policies- Work with Engineering and cross-functional partner teams on SOX, Privacy, Disaster Recovery, and Automation initiatives that impact Finance Technology- Define the metrics, and analytics to quantify impact and surface area of risk and drive efforts to reduce those risks.- Communicate issues and status in a concise, accurate, and professional manner to all level of leaderships.- Write documents to share with partner teams and leadership team to provide progress update, propose new solutions, and drive alignment among stakeholders- Plan and manage multiple parallel projectsAbout the teamThe FinTech R&I team strengthens controllership by mitigating financial compliance (SOX), and technology, risks introduced by applications and services built by FinTech. The team consists of risk practitioners that manage compliance for 500+ services, SOX applications, and controls. We work with engineering teams and partner controllership risk teams to identify FinTech system dependencies that help us proactively manage risks, security, implement controls, and remediate audit issues. We also leverage our risk management and financial compliance subject matter expertise to support controllership and security tools development.BASIC QUALIFICATIONSBachelor's degree in finance, accounting, business, information systems or a related field.8+ years of risk management, security, compliance, or IT audit. Knowledge of Microsoft Office products and applications at an advanced level ...