Seattle

Amazon Renewed is Amazon's global, rapidly growing, refurbished products brand. Our purpose (why) is to give a second life to once-loved products. Our vision (what) is to make discovering and buying non-new products just as easy and trusted as it is for new products, (how) by empowering consumers to easily discover, evaluate, and select more affordable and sustainable products. The Renewed Team seeks an experienced, motivated, data-driven Sr. Product Manager to serve as the single-threaded leader for Renewed's Seller Experience (improving it via tools, Seller Central integrations, automation, process improvement, etc.). Sellers are vital to the success and growth of Renewed, and we aspire to make Amazon the preferred destination to sell pre-owned products. More on Amazon Renewed: Amazon Renewed is the leading destination for high-quality refurbished and qualified pre-owned products across dozens of product categories on fifteen marketplaces around the world. Products are sourced from qualified third-party Selling Partners, Retail Vendors and Amazon-manufactured devices. We aspire to transform how customers discover and buy refurbished products by combining the trust and convenience of buying new products with the savings and long-term environmental benefits of buying Used. We earn customer trust by providing a clear and simple option to discover, compare and purchase renewed products. Customers will be delighted in the quality of products and the discounts they receive, and they will know they have a one-click process to return products for their full satisfaction using the Renewed Guarantee. More on this Role: This individual will be responsible for performing SWOT/competitive analyses, identifying top opportunities, building a roadmap, and prioritizing initiatives (feature/experiment launches, automation, and process improvement) to improve Seller's experience. You will also influence other organization’s OP1s, such as feature introductions in Seller Central to improve management and growth of the Renewed business. This individual will own all Seller-facing tools, automate manual Seller application processes, and manage the backlog for a team of ~25.More on the Ideal Candidate: The ideal candidate will collaborate and influence across multiple Amazon organizations, serve as the “Voice of the Seller” in meetings, and lead programmatic initiatives to streamline internal operations to delight Sellers and enable rapid scaling. The candidate will have experience managing operationally complex global programs, working backwards from the customer (in this case, the customer is Sellers), developing metrics and driving adoption, writing persuasive business documents, driving crisp prioritization, and influencing others.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Key job responsibilitiesKey job responsibilities:- Provide expertise on grid transmission and distribution concepts to guide software product development.- Lead market and industry research to understand the state-of-art, and recommend innovative solutions to challenges facing the electric utility industry.- Collaborate with software developers, product managers, and UX designers to identify the right customers problems and to help design solutions.- Assist in creating use cases and test scenarios that reflect real-world grid management situations.- Collaborate with product leads to translate complex utility industry requirements into implementable solutions.- Review and validate software solutions from a utility industry perspective.- Contribute to the development of algorithms for power flow analysis, fault detection, and grid stability calculations.- Advise on data models and structures that accurately represent grid components and their relationships.- Provide insights on industry trends, emerging technologies, and regulatory changes that may impact product development.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- Bachelor's degree in Electrical Engineering or related field.- Minimum of 8 years of experience in the electric utility industry, with a focus on transmission and distribution systems.- In-depth knowledge of power system analysis, grid operations, and control systems.- Familiarity with SCADA systems, smart grid technologies, and renewable energy integration.- Knowledge of distributed energy resources (DERs) and their impact on the grid.- Understanding of industry regulations and standards (e.g., NERC, FERC).- Experience with power system modeling and simulation software.- Experience in representing business stakeholder interests to the leadership teams of utilities, regulatory agencies, and other stakeholders- Strong analytical and problem-solving skills.- Excellent communication skills, with the ability to explain complex technical concepts to non-experts.- Experience working with software development teams or on technology projects in the utility sector. ...

Our team’s mission to deeply understand and improve customer experiences globally.Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for assessing the end to end experience of selling partners and identifying improvement opportunities, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust with senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment. In this position, you will look around corners, build methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our customers.Key job responsibilities- Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership - Innovate in methodologies and perform in-depth analyses to deliver key insights in business, customer experience, and technology areas- Deliver projects in a complex and ambiguous environment, and collaborate with peers and stakeholders across geos and business units.- Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers’ experience- Support hiring and onboarding of new team members and contribute to our high performing cultureAbout the teamCustomer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience working across functional teams and senior stakeholders- Experience in quantitative and qualitative research- 2+ years in cross-border ecommerce ...

Work hard, have fun, and make history at Amazon Fresh! We are looking for a Senior Program Manager to support our Store Operations team. Key responsibilities will involve owning the Rhythm of the Business (RoB), project tracking and prioritization, and special projects. You will communicate across a wide range of stakeholder teams and lead key business review documents.Key job responsibilities* Establish and own business review documents, including WBR and MBRs. Work with leadership to provide bridging information and business recommendations.* Manage creation and submission of sections for OP1, QBR, Goals, and other planning documents. Review strategic documents for presentation to Executive-level leadership. * Design, implement, and audit organizational operating mechanisms* Leverage project management tools to hold stakeholders accountable for following through on action plans and achieving goals.* Manage team reporting tools to track progress against regional commitments, as well as VP and SVP-level goals. Navigate complex data and processes to provide business recommendations to course-correct.* Lead cross-team projects that require a single-threaded owner on an ad-hoc basis, such as strategic deep dives.* Steward the annual planning process, forums and commitment establishment. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Amazon Employee Expense Experience and Policy team supports our internal Amazon employee customer through the expense reimbursement process. This includes policy guidance, product support and enhancement, spend management, and customer experience. With the wide variety of services Amazon provides to our customers (Amazon.com, Grocery, Amazon Web Services, Prime Video, Kindle Publishing, etc.) success in supporting our internal customers requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.We are seeking a Sr. Program Manager responsible for expense escalation and bespoke employee support. The Sr. PM will be the main point of contact for employee expense issues that require critical thinking, direct employee engagement, and expedited response times to resolve. They will own resolving and reducing expense escalations, have direct engagement leadership, and manage policy exception requests. This work will also include oversight of exception tracking and development of exception automation, coordination between subsidiary needs, and partnership with Labor and Employment Legal where policy varies by location. Lastly, this Sr. PM would also work with operations teams to implement improvements to process and policy based on learnings from escalation and leadership support to provide an improved customer experience in the employee expense space for all Amazonians.A successful candidate will have high judgment and thrive in an ambiguous environment. They can develop, implement and iterate processes and mechanisms to improve the way we engage with our partners and customers. They will have experience engaging with senior leaders while being compelling and comfortable in a creative brainstorming environment, and have prior experience managing programs or competing priorities.Key job responsibilities- Identifying, managing, and resolving time-sensitive escalations. - Performing analysis of data from a variety of sources to identify opportunity for process/policy improvements- Drafting and presenting deep-dive documents and reports on policy and process gaps to senior executives.- Coordination across multiple stakeholders to bring the right experts to discussions to maximize productivity.- Obsessively improve customer and partner interactions by capturing feedback, iterating, and developing a continuous improvement cycle.- Effectively communicate customer and stakeholder recommendations, drive consensus, and garner support through exceptional written, oral, and interpersonal skills, while balancing tradeoffs.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.The Amazon Business (AB) team is looking for a Program Manager with a strong delivery record to own, execute and improve upon cross-functional technology products. This will be a variable position to support planned spend initiatives in AB. You will have the ability to drive a large impact on critical customer-facing spend evaluation products by building the processes needed to measure and improve foundational elements of quality, speed, scalability, and customer satisfaction. Your work will help business customers understand the value Amazon Business brings, making it easy for them to adopt Amazon as their primary supplier and internal teams to deliver an optimal customer experience.This role can be based in either Seattle, WA or Austin, TX.Key job responsibilitiesManage the planned spend response pipeline Define the right metrics and goals for responding to planned spend deals Build the right mechanisms and reporting to deliver on the goals you definedBuild playbooks and drive results on key projects to improve operational resultsBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We are seeking a high-judgement program manager to support remediation efforts for the Account Health Rating (AHR), the holistic indicator of Seller’s adherence to Amazon’s policies and account suspension.This role requires working backwards from selling partners, understanding and designing their appeal experience when they are suspended by the AHR. The ideal candidate has experience in identifying and understanding customer pain points, working on launching scalable solutions with high impact, and working across functions and stakeholders. They are also able to influence and gain buy-in from different stakeholders such as legal, policy and product stakeholders, and can seamlessly deliver in an ambiguous environment. Problem-solving, program management skills, and executive communication are essential to be successful in this role.This candidate will be part of a fast pacing and entrepreneurial team, and be tasked with building trust with global stakeholders.Key job responsibilitiesResponsible for remediation experience of the Account Health Rating BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Global Specialty Recruiting (GSR) is seeking a Senior Program Manager (Sr. PM) to support Amazon Academics. Amazon Academics are luminaries that work on Amazon’s most significant and complex scientific and technical challenges. The Academic Programs team focuses efforts in three categories: (1) Creating simple pathways to improve Amazon’s ability to hire, develop, and retain world-class academic talent. (2) Developing internal and academic partnerships globally in order to meet customer problems and demands. (3) Driving non-conventional programs which facilitate long-term science talent acquisition and retention in specialized domains (e.g. Applied Science, Research Science, and Economics).The Sr. PM is responsible for facilitating key milestones in the Academic employee lifecycle, from recruiting and onboarding, to compensation and performance management, to offboarding. They will define and deliver scalable, programmatic solutions with broad cross-organizational and/or cross-regional business impact that resolve complex problems and provide a long-term beneficial impact. The Sr. PM will support multiple global programs end-to-end (e.g. Amazon Scholars and Academics Visiting Amazon). They will define and execute program development goals and consult with cross-functional stakeholders that include the Science Leadership Team (SLT), HRBPs, Legal, Compensation, and Recruiting. They will develop and execute strategic communications, building internal mechanisms that automate and scale global workflows in order to develop sustainable, long-term strategies for Academic talent engagement.Key job responsibilitiesKey job responsibilities• The Sr. PM identifies gaps/opportunities in or between regions, processes, and organizations (e.g., workflows, tooling, operating procedures, etc.). This Sr. PM role supports a specialty employee population with non-standard lifecycle policies, mechanisms, and compensation models, often outside of standard HR tools. The role supports a portfolio of critical workstreams to re-engineer processes and re-define ownership to close gaps and drive efficiency vs the status quo. Key focus areas include compensation and lifecycle events like transfers, talent management, and impact assessment, which require influencing without authority across central People eXperience and Technology (PXT) teams to achieve outcomes.• The Sr. PM creates, optimizes, and drives adoption of the critical mechanisms that ensure programs will be successful in the long-term. This role defines and builds novel mechanisms and artifacts to sustain the specialty population, with the objective of force multiplying via stakeholders and partners on execution while addressing the requirements of unique use cases (e.g. developing assessment mechanisms, ensuring effective international localization, or building role guidelines).• The Sr. PM is trusted to operate with autonomy and often encounters nascent areas where the strategy has not yet been defined. This role is complex and ambiguous engaging with customers and stakeholders that often include Amazon’s most senior leadership.• Given the breadth of scope and stakeholders to engage, the continual novel use cases and bandwidth limitations, the Sr. PM role must be right a lot and exhibit backbone and judgement on resource investment and roadmaps to navigate complexity and deliver results.• The Sr. PM consistently brings strong, data-driven business and strategic judgment. The Sr. PM’s role drives rhythm-of-the-business/Biz Ops for Academic Programs. They design reporting to inspect key org goals and KPIs through MBRs and QBRs, and also define product requirements for dashboards. The role looks to derive insights from data and make recommendations that drive positive change. For example, by influencing Finance to enable data availability and mechanisms to track and inspect spend on academics as an input to business planning and impact/ROI evaluation.About the teamWe are a team of strategic recruiters and program managers that work in support of the mission to bring the best executive level R&D talent to Amazon and elevate our reputation in the academic science community as an employer of choice. The Academic Hiring Programs team focuses efforts in three categories: (1) Creating simple pathways to improve Amazon’s ability to hire, develop, and retain world-class academic talent. (2) Developing internal and academic partnerships globally in order to meet customer problems and demands. (3) Driving non-conventional programs which facilitate long-term science talent acquisition and retention in specialized domains.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining program requirements and using data and metrics to determine improvements- Experience working cross functionally with tech and non-tech teams ...

Want to transform the way people enjoy music, podcasts, radio, and audiobooks? Then come join the team that delivers the global audio experience on Alexa. Work with the world’s top music partners (Amazon Music, Spotify, SiriusXM, iHeartRadio, etc.) to deliver industry leading experiences across a growing array of Alexa supported devices and countries, all while being at the forefront of Generative AI and LLM capabilities.Come be a part of a growing team where your ideas have the ability to reach millions. Come work on one of the most-loved Alexa experiences, on a team where every team member is a critical voice in the decision-making process. Join a team where you'll help set the vision and path on how to bring our goals to reality for customers.As a Sr. Program Manager on Alexa Audio, you are responsible for defining and delivering important programs aimed at enabling and improving the audio experience for customers. These programs span across service providers, device types, partner teams across Devices & Services, and international countries. In this role, you will be responsible for conceptualizing, scoping, and delivering large projects end-to-end, as well as influencing horizontal partner teams. Responsibilities include working closely with Audio Product Managers to understand their roadmaps, establishing program strategies and mechanisms to drive your projects forward, and deliver progress against your program goals within Audio as well as other business partners. You will be expected to make appropriate trade-offs to optimize time-to-market needs, all while clearly communicating goals, risks, roles, responsibilities, and desired outcomes to internal and external teams. You frequently work with senior leadership across Amazon and our key external partners, so written and verbal skills are important.Key job responsibilities-Take ownership of business problems, identify and execute possible short and long-term solutions.-Work cross-functionally with product, engineering, marketing, insights and analytics, legal, privacy, advertising and PR to deliver programs effectively.-Develop mechanisms, processes, and measurement levers.-Identify global stakeholder needs and implement prioritization frameworks.-Definition of your program(s) strategy and execution.-Partner with customers, internal teams, external stakeholders, and various other Amazon groups to define the roadmap and associated priorityBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Comfort driving structure and progress in highly ambiguous situations ...

The Worldwide (WW) Concessions Planning Sr. Program Manager will have cross functional responsibilities and needs to be passionate about the customer defect reduction experience, as well as cross-team partnerships to deliver the business' impact. The position involves regular interactions with the internal stakeholders on status, risks and is a key contributor to weekly and monthly mechanisms which aim to provide improved customer experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updated policies or programs. Key job responsibilities- Interface between Amazon Regional business teams and Customer Service (CS) Concessions to facilitate defect reduction goals.- Collaborate with operational, product, finance, and business intelligence (BI) teams to identify, define and specify solutions - Establish collaborative relationships with business teams to build roadmaps - Be a visible and vocal role model across the wider business for Amazon’s customer-centric cultureA day in the life- Lead and influence stakeholders to ensure timely completion of projects by meeting project milestones.- Assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamWorldwide CS Concessions owns creating goals for defect reduction, improving, and delivering results for the various aspects of the customer journey. We act as a central point of contact with different partners, and key stakeholders. We coordinate with WW teams, finance to ensure defect reduction improvement relation project implementation timelines, drive adherence to key milestones, and triage any blockers that arise.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon Global is pioneering cross-border e-Commerce by becoming a one-stop shop for Amazon Customers Worldwide and providing a seamless experience to shop international selection. Selection is a key input driver for this business and we are looking for a dynamic, organized and self-starting candidate to join as the Sr. Program Manager to take on a critical role in driving one of Amazon’s fastest growing businesses.In this role, the candidate will be expected to manage and drive innovative international business solutions , working backwards from the customer. This person will also be responsible to lead current Amazon Exports selection initiatives, along with the technological innovations and products by partnering with teams across Amazon globally. The ideal candidate should have demonstrated abilities working with cross functional teams, excellent business judgment, past experience working/developing products closely collaborating with technology and business teams, deep curiosity about how things work, and a passion for creating a world class shopping experience for our customers. You will work with business teams of all sizes and must have the leadership presence and communication skills to represent Amazon Global at all levels.In this role, your key responsibilities will be:Lead and manage Cross Border selection initiatives end to end by building scalable strategy and processes.Work across Global Expansion teams, including Business, Technology, Operations and Support teams to develop a selection enablement strategy.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is looking for a (Senior) Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a (Senior) Program Manager to effectively manage the creation and enhancement of our supply chain and transportation networks. In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges. The ideal candidate must be adept at cross-team coordination, project management, and data analysis, with a proven history of delivering results.Key job responsibilities• Supply chain, transportation, or logistic network management solution experience• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The AADA TA Sr. L&D Program Manager will own AADA TA learning analytics and develop global solutions to drive insights and optimization of training impact and gap analysis. As a member of the AADA TA global L&D team, you will have an opportunity to be a thought leader and collaborate with skilled professionals to craft top-tier learning solutions. This role requires advanced analytical and communication skills, program and project management skills, and problem-solving abilities. You must be a novel thinker, possess a passion for learning and contribute to team and learner success. To minimize Learning Management System (LMS) reporting defects, you will oversee and audit LMS functionality on behalf of L&D, developing standard work for course configuration and surveys, generating reports and recommending the design of learning paths. You will establish and maintain reporting mechanisms for instructor-led and eLearning courses. The Sr. L&D PM will build and manage large-scale, learning initiatives focused on recruiters, recruiting coordinators and recruiting managers. You will shape ideas into broader visions, securing stakeholder buy-in and executing seamlessly. Balancing speed with stakeholder communication, you will drive initiatives forward, spot new opportunities, and foster collaboration across Amazon. Collaborating with internal stakeholders, you will enhance learning experiences and work globally with business stakeholders to define solutions that support knowledge transfer and business goals. Using the Kirkpatrick Model, you will improve and execute L&D's training evaluations.You will own L&D’s rhythm of the business activities and tools such as, Asana, RIVER, WorkDocs, Wikis, etc. You will promote AADA TA Learning & Development’s (L&D) offerings, delivery and processes by conceptualizing and developing future state operating models, implementing new tools and automation. The ideal candidate will have a proven track-record of managing end to end programs, partnering with global stakeholders, proposing impact measurement, keeping in mind continuous improvement.Key job responsibilitiesOperational Delivery• Assist with the creation of the L&D QuickSight Analytics Dashboard. Once launched, manage the Dashboard and evolve functionality based on stakeholder requirements.• Produce and deliver routine L&D reports that reflect training impact and learner competencies. • In partnership with L&D team members, help manage the LMS migration of content from KNet to Learn. • Manage LMS operations and maintenance, ensuring data and content quality and troubleshooting. Develop standardized LMS processes and governance procedures.• Optimize L&D processes (internal and learner-facing) and implement new tools and automation.• Manage the training intake process and L&D communications.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans. Contribute to WBR, MBR/QBR and leadership related papers.Program Delivery• Define training program strategies, metrics, monitor end-to-end delivery, and communicate results to senior leadership.• Identify and collaborate with cross-regional and cross-functional stakeholders (internal/external) groups to plan and scope out learning processes, programs and related technology needs.• Identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner.• Lead and participate in complex programmatic efforts that span across Amazon Talent AcquisitionA day in the lifeAs an AADA TA L&D Sr. Program Manager, your day is a dynamic blend of data analysis, strategic planning, and collaborative problem-solving. You start by reviewing learning analytics, then lead cross-functional meetings on LMS migration and content quality. You craft program strategies, prepare leadership presentations, and optimize learner-facing processes. Throughout the day, you audit LMS functionality, generate reports, and design learning paths. You manage project timelines, handle training intake requests, and promote L&D offerings. Your role demands a constant focus on continuous improvement and thought leadership in learning analytics. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,there’s nothing we can’t achieve.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Exceptional communication and organizational skills, high attention to detail.- Demonstrated ability to make business recommendations and influence stakeholders.- Experience with Outlook, MS Excel, Word and Learning Management Systems.- Experience with Asana, RIVER and Wikis.- Ability to handle multiple projects, often with conflicting deadlines. ...

Are you a Senior Program Manager who is obsessed, with digital transformation and automation, and someone who wants to make an impact in the exciting world of Fintech? Are you drawn to teams that deliver big things, but also have fun doing it?The AWS FinTech team seeks a Senior Program Manager to join our Finance Automation Acceleration (FAA) team. The position supports and can directly influence Finance Automation including accumulated technical debts in AWS. The AWS FinTech organization builds new best-in-class internal finance products. Our organization rewards intellectual curiosity while maintaining customer obsession and delivering results. Our mission is to make Finance more efficient and effective through automation. The ideal candidates will dive deep, is biased for action, earn trust through broad stakeholder influence. They have deep experience in Finance, Accounting, Program Management and Finance Systems. Candidate experience should cover financial processes, project management, requirement gathering, process design, and testing. The candidate would have experience working with engineering teams in process automation initiatives. This role is inherently cross-functional and highly visible with senior leadership. The leader will be passionate about customer experience, innovation, and cross-team partnerships to deliver business impact. They will prepare strategic recommendations, roadmaps and program updates to senior management. In this role you will experience a wide range of problem-solving situations with a singular focus on the long-term strategy of the AWS Finance organization.Key job responsibilitiesThe successful candidate will: • Have strong program management experience influencing and earning the trust of senior stakeholders and enabling business teams to deliver results .• Have strong written and verbal communication skills with a customer focused, detail driven, and professional demeanor.• Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for servicing Finance.• Collaborate with stakeholders to device the right mechanisms that enables timely execution of programs.• Be independently driven, resourceful, and able to deliver results with minimal direction maintaining a strong sense of urgency and commitment.• Be a problem solver, able to multi-task, learn, and think about what to do next even in high pressure scenarios.• Have a track record of delivering results in a fast-paced and highly ambiguous work environment with a desire to build structure where there is none.• Remain flexible to changing priorities, open to new ideas and have selling partner quality as the top focus.• Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Finance’s needs and using data and technology to anticipate and exceed themBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon Fresh Grocery is looking for an experienced Sr. Program Manager, Compliance with demonstrated program management experience. This position will develop, manage, and deliver detailed regulatory compliance plans. The candidate will work closely with tech teams, operations, supply chain, category, legal, and policy teams. This position will drive multiple projects simultaneously, defining timelines and communicating on status, risks, and process changes. A successful candidate will thrive and deliver results in an ambiguous, highly regulated, fast-paced, dynamic business environment, operating in all levels of the organization. Candidate should be comfortable with a degree of ambiguity and pace that is higher than most projects, and relish the idea of solving hard problems. Our environment is fast-paced, and requires someone who is flexible, detail-oriented, analytical, and comfortable working with diverse teams and leadership. BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

To meet the growing needs for Worldwide Defect Elimination (WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism.You collaborate with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus. You will work with stakeholders and multiple business teams to identify, define, and specify solutions meeting customers' needs. You will be the face and voice of WWDE to all external stakeholders so that they are aware of successes, risks and project status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation, and optimization globally, your key responsibilities would typically include the following:- Strategy Development: Develop and implement a comprehensive VoC strategy aligned with the organization's overall customer experience goals and objectives. This involves defining the scope, objectives, and metrics for measuring customer feedback and satisfaction.- Program Design: Design and implement a robust VoC program that incorporates various VoC data. Ensure that the program captures feedback across the entire customer journey.- Data Collection and Analysis: Oversee the collection, consolidation, and analysis of customer feedback data from multiple sources. Develop and implement methodologies for data cleansing, segmentation, and analysis to derive actionable insights for business stakeholder teams.- Insight Generation: Collaborate with cross-functional teams to interpret and prioritize customer insights, and develop strategies to enable stakeholder team address CX pain points and improve customer experiences.- Global Rollout and Optimization: Lead the global rollout and continuous optimization of the VoC program across different regions, markets, and business units. Ensure consistency in strategy, quality, and methodologies while accounting for business and regional nuances.- Stakeholder Engagement: Collaborate with cross-functional teams, such as marketing, product development, customer service, and operations, to communicate customer insights and drive customer-centric decision-making.- Continuous Improvement: Continuously evaluate and refine the VoC program based on customer feedback, industry best practices, and evolving business needs. Identify and implement process improvements to enhance the effectiveness and efficiency of the program. Our expectations from the candidate:- You handle complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in or across organizations.- You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You encourage a constructive dialogue, harmonize discordant views, and coordinate the resolution of contentious issues (build consensus). You partner effectively with customers, stakeholders, and engineering teams.- Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and tasks. You direct crisp decisions in your program area about what projects move forward and in what priority order. You effectively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.- You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.- You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done. A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience. We continuously innovate in terms of research methodology and developing solutions to scale our impact.We are looking for a Sr. Program Manager to join our team! As the Sr. Program Manager, you will partner with global stakeholders across the company to share our research findings and influence actions that improve customer trust. You will own mechanisms to effectively engage with and earn trust with stakeholders, which is critical to the overall success of our program. You will also own the strategic development of an end-to-end engagement mechanism thinking through the short and long term solution and requirements (including scoping different alternatives and technologies, such as generative AI)The Sr. Program Manager is organized, passionate about consumer research, loves solving complex problems, and is excited about improving customer trust. You have a strong ability to communicate effectively (both orally and in written form) and have experience influencing without authority. You are excited about implementing new and repeatable processes to improve productivity and drive impact at scale. You are a strategic thinker with a proven track record of taking end-to-end ownership, planning both for the short-and long term, and successfully delivering results with limited guidance. You are highly organized with a strong attention to detail.Key job responsibilities- Collaborate with global stakeholders across the company to influence initiatives that address research insights- Develop and refine mechanisms to effectively engage with stakeholders and disseminate research findings/program updates across the company- Own our Asana tracking mechanisms and identify gaps/implement improvements based on pain points- Own the strategic development of an end-to-end engagement mechanism thinking through the short and long term solution and requirements (including scoping different alternatives and technologies, such as generative AI)- Manage/prioritize requests from stakeholders- Think big to define the program vision, mental models, and strategies for expansionAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Senior Program Manager, Data & AI Partner GTM will be part of the exciting space of Data & GenAI, focusing on helping scale this rapidly growing business. This role will own key business management and strategy mechanisms for the organization, proposing and managing worldwide initiatives and mechanisms to create, accelerate, and launch generative AI opportunities with partners and customers while helping to inform and manage the business.In this role, you will need to effectively communicate and collaborate with team members across various teams, departments, and geographies/time zones. Strong verbal and written communication skills, experience with executive-level communication/narratives, and the ability to foster trust across roles and levels in the organization are essential. You must also be comfortable operating with ambiguity, leveraging data to unlock business insights for leaders, and proactively identifying and solving for blockers and challenges.As a Senior Program Manager, you will interface with AWS Sales, Technical, Finance, Enablement, and Business Development leaders, providing exciting visibility and scope to think big and invent & simplify for internal and external customers. In this role, you will be responsible for identifying trends in the business, gaining insights into wins and losses, and helping to inform the most senior leadership at AWS. This role will be instrumental in shaping how we go-to-market with our Data & GenAI offerings, identifying ways to improve our solutions for customers, and rapidly scaling the business.This role will require managing large, complex initiatives, dealing with ambiguity, balancing speed with quality, and advocating on behalf of the customer to provide high-performance solutions. This is an exciting opportunity to be part of the Go-To-Market team for Data & AI at AWS. If you are passionate about driving business impact through innovative technology solutions, we encourage you to apply.Key job responsibilities- Be a key resource to the Data & AI GTM leadership and the extended team- Own our business mechanisms and cadence- Contribute to GTM strategy, including insights from data and observations- Write Amazon internal business documents effectively and clearly, using anecdotes and data to share insights- Proactively dive deep into available data to unlock insights and monitor health of initiatives- Drive alignment, foster discussion, and ensure success of key initiatives and objectives across global stakeholders- Work with Sales, Marketing, Partners and other Specialists to align priorities.- Work closely with global stakeholders on innovative solutions to scale customer assistance mechanisms- Host weekly interlocks with sales and technical leaders across all teams assisting customers, and foster collaboration and learning with this audience- Monitor GTM execution and ensure that we executve with the highest levels of quality and in line with our business goals.About the teamThe Data & AI Partner Go-To-Market (GTM) team is a specialized group focused on driving the global strategy for empowering customers to harness the power of cutting-edge data and AI technologies through our partner channels. We develop innovative programs and content to showcase the boundless business value of these technologies for customers, from optimizing data analytics to implementing advanced machine learning solutions and reimagining customer experiences through AI-driven interfaces. With sales, we support winning key customers by leveraging our partner network. We work closely with world-class data and AI solution providers, ISVs, and Systems Integrators to build robust offerings that unlock new and pioneering use cases for customers, while also partnering with AWS engineering teams to ensure our future roadmap aligns with real customer needs and feedback.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience influencing and driving alignment among a diverse set of stakeholders and teams globally ...

We are looking for an innovative, hands-on, customer-obsessed HR Program Manager with a passion for project Management organization, strong writing skills, and who can drive initiatives. This role leads Early Career Talent (ECT) Demand and Intern experience programs for the AWS Database organizations. The role also leads ad hoc HR projects for Database and AI/ML teams within Utility Computing.The role leads end-to-end Early Career Demand Planning for the Database organization, partnering closely with business leaders (L10-L7’s), HRBP, Workforce Strategy and Early Career Talent Acquisition (ECT TA) teams to define and execute against the Early Career strategy.This role is also responsible for the Early Career Talent Experience and responsible to investigate program health and test innovative thinking (pilots, diversity & inclusion, focus group, events, etc.) to elevate both intern and business experiences. This involves overseeing intern onboarding and landing experience, developing and executing intern engagement forums like intern support network and communities, through close collaboration with a wide variety of stakeholders, including TA, HRBP’s, Hiring managers, incoming interns/campus hires, Executive Assistants and Program Managers. If you thrive in a challenging and fast-paced environment and have a formal background in Project Management, this role is for you! The program manager must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels and thrive in an innovative and ambiguous environment. This role will require you to comfortably communicate in written and verbal mediums with stakeholders ranging from Technology People Managers to Amazon VP’s. Your excellent communication skills, should also include a proven ability to effectively manage, influence and negotiate with external/internal business partners in order to meet organizational objectives. A successful candidate will be a natural self-starter who is comfortable leading large, complex projects. You'll need strong data and analytic skills and the ability to translate clients’ business needs into solvable plans and solutions to address those needs and achieve results. You will need to gain fluency in tech and PXT strategic language.The work is both tactical and strategic. This role will support senior PXT and business leaders for the organization as we manage headcount planning, hiring, onboarding and developing diverse student hires from campus. The Program Manager will navigate complexity and ambiguity to find a path forward in difficult situations, making trade-offs between short-term talent needs vs. long-term, sustainable developmental pipelines.Key job responsibilities• Lead ECT demand collection and validation, intern conversion process, and unblocking business and interns and FTE hires’ issues and challenges.• Function as an SME in the Early Career Talent space to cultivate new talent pipelines and develop processes at scale, influence L8 and L10 leadership, provide insights and deep dive into program health, and share best practices across ECT PM communities within AWS• Demonstrate a broad understanding of how HR works, end to end, in order to connect the dots and identify improvement opportunities at the macro level.• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). • Identifies and remove process roadblocks to unblock teams, simplify and invent better processes, and increase the speed of delivery as a force multiplier.• Influence team priorities and business strategy through data-driven contributions.• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility.• Prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment• Communicate ideas effectively, verbally and in writing, to a wide range of audiences.• Implements regular reviews of current processes, fully develops suggestions for improvements to maximize value of resources, quickly identifies obstacles and prioritizes changes.• Exhibits ruthless attention to detail and accuracy in a fast paced environmentAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthYou will be part of the diverse, innovative and fun AI/ML and Databases PXT team. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Seattle, WA Amazon offices. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Proficiency in Microsoft Office Suite ...

Wanting to make a difference? Join the team protecting Amazon customers from payment related fraud, misuse, and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? How to help our Amazon Business continue to grow and where millions of businesses can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how. Our greatest strength is our team members, who through diverse backgrounds are appreciated and collectively strengthen our organization’s capabilities to deliver for our customers. Be part of a team where your actions as a Program Manager could enhance systems and processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives. We are seeking a Sr. Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders. We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team, we would like to speak with you!Key job responsibilitiesStakeholder Management: Listen and understand Payment Risk strategy, identify potential fraud and misuse risks, and align BRP teams and investments to achieve growth and goals. Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Senior Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projectsStandard Operating Procedure (SOP) Development: Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.Communication: Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...