Seattle

The Go-To-Market (GTM) Team for Contact Center Management System (CCMS) within the Customer Engagement Technologies (CET) organization is seeking a highly skilled and motivated individual to help drive migrations from old legacy tools to Amazon Connect for WW Customer Service. This team is also responsible for leading functional testing, triaging emerging issues, and developing new testing solutions. An successful candidate is skilled at process development and documentation, as well as stakeholder management. You are a highly adept communicator, able to effectively build alignment with a diverse set of stakeholders, and identify and resolve the root cause of defects within current systems.Key job responsibilities- Maintain constant communication with site operations, leadership, technology teams and other internal clients customer experience status across different business lines. This involves working with various tools which are used to obtain information required by the stakeholders. - Plan and execute business and User Acceptance Testing prior to marketplace launch. - Conduct root cause analysis of issues identified during testing, and ensure timely escalation of findings to appropriate teams. - Deliver results according to project Go-To-Market strategy, and schedules, while maintaining SLAs on velocity, productivity, and quality. - Handle exceptions where there is a deviation from launch plans to maintain business continuity. - Generate and analyze metrics to identify problem areas. Suggest solutions or changes for improvement and amend SOPs once approved. - Manage projects, identify requirements, and work with various teams to improve tools and identify automation opportunities.A day in the lifeLeading the functional testing in the form of incubation launch and friends n family [first 30/60 days], including emerging issues follow-up and reporting, testing solutions, prepare and execute UAT to support the incubation phases and full launch with key stakeholders.Overall Scope: - Connect Testing Design and Planning - Internal UAT (Instance/Infrastructure Test) - Connect Functional, Configuration and Feature Testing - Handshake validation for Connect focused on CET products and integration (MU Bot, Foresight, etc.) - Bug Triaging and Driving Issue Resolution - Internal and GO CSA Testing along with GO Sites (Firewall etc.) - Direct Dial Telecom Testing (In-Country Toll-Free Number/Direct Inward Dialing Number) - Friends and Family/Incubation Readiness and First Responders Room support - Support Daily Sunset inputs for GEPM and Stakeholders- Full Launch Readiness and First Responders Room support- Miscellaneous support for Launches, Migrations, and Expansions including Ad-hoc meetings, triaging, launch readiness etc. Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThis position will be a testing specialist on the Go-to-Market team and will be focused on the global migration of customer service onto Amazon Connect. This position is tasked to work closely with our customer service Operations teams, CCMS Tech, Product, and CET engineering teams to understand testing scope, create test plans and a test repository, facilitate UAT and deal with bug triaging and issue resolution for setting up our CSA network on Connect as we migrate from our legacy system onto this new product. This role will extensively test the Connect functionality, access, setups and configurations and all other go-to-market readiness to ensure the store is launch ready.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience partnering with executive-level leaders to identifying and solving business issues ...

As a Business Analyst, from Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports and dashboards to metadata modeling, pipeline monitoring, and more. What are we looking for? · You live and breathe data. You are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas and drive actionable outcomes, and draw inferences and conclusions based on data. · You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to consume, extract and transform data. · You have experience in creating dashboards and visualizations of processed data, identifying trends & anomalies, and providing unique ways to present data and information in an easy to consume format. · You have business communication skills to be able to work with product owners to understand key business questions, and are able to build solutions (reports / dashboards) that enable product owners to answer those questions quickly and accurately.. You are comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives.Key job responsibilitiesKey job responsibilities- You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. - You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. - You will develop dashboards that provide insights into the health and state of the business, create analytics solutions to drive deep dives, and determine ways to measure impact. - You will provide insights and analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. - You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. - You will own the design, creation, and management of extremely large datasets. - You will be responsible to tune query performance against large and complex data sets. - You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices.About the teamAbout the teamThe IPP team is a part of Amazon's Selling Partner Services (SPS) organization. The team's vision is to use data provided by Brands in the Brand Registry to prevent Brands eligible for protections worldwide from ever seeing an ASIN on Amazon that has invalid data (e.g. misuse of trademarks, copyright) associated with their Brand on Amazon. We strive to make Amazon the best way for Selling Partners to operate their businesses by protecting their intellectual property while reaching customers locally and globally. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Bachelor's degree or equivalent- Experience making business recommendations and influencing stakeholders ...

CMS Data Platform team’s mission is to empower Case Management tenants to make data driven decisions and derive insights.As a Business Analyst, you will help develop an analytic platform to drive deep dives, provide insights into the health and state of the CMS insights and experience. Build mind share “CMS Insights Suite” of pre-built dashboards that support tenants covering both retrospective and reactive reporting use cases including command center view. The suite will contain data dictionary of available metrics, dashboards and data catalog around routing, case/issue handling and workforce management themes. Launch the capability to tenants providing initial metrics coverage of 80% and ability to customize around routing and case handling sections.The Business Analyst will collaborate with Paragon Product team to build a metrics to measure Paragon experience. You will own the design, creation, and management of metrics, associated dashboards and datasets. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and performant data solutions using statistical techniques or regression models to generate insights from the structured/unstructured datasets.A successful candidate will be highly analytical, an expert with SQL and excel, seek opportunities to inject advanced analytical techniques, resourceful, customer focused, team oriented, and have an ability to work independently under time constraints to meet deadlines.Key job responsibilities• Leading complex data analysis projects to identify opportunities for improvement and optimization• Gathering and interpreting data from various sources to inform decision making• Developing and implementing solutions to optimize business performance• Creating data visualizations to communicate findings and monitor performance• Communicating findings and recommendations to senior management through presentations and reports• Mentoring and guiding junior team members in data analysis and process improvement methodologies• Assisting in the development and execution of strategic initiatives, metrics and contribution in analytical roadmaps.BASIC QUALIFICATIONS- 4+ years of business analyst, data analyst or similar role experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with data visualization using Tableau, Quicksight, or similar tools- Strong analytical skills, with the ability to gather, interpret, and make insights from large amounts of data- Expert in SQL and data analysis- Experience with data visualization tools such as QuickSight or Tableau- Experience with statistical techniques, prepost analysis- Excellent communication and presentation skills, with the ability to convey complex information to a non-technical audience ...

As a Business Analyst, from Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports and dashboards to metadata modeling, pipeline monitoring, and more. What are we looking for? · You are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas and drive actionable outcomes, and draw inferences and conclusions based on data. · You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to consume, extract and transform data. · You have experience in creating dashboards and visualizations of processed data, identifying trends & anomalies, and providing unique ways to present data and information in an easy to consume format. · You have business communication skills to be able to work with product owners to understand key business questions, and are able to build solutions (reports / dashboards) that enable product owners to answer those questions quickly and accurately.. You are comfortable handling competing priorities and ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives.Key job responsibilitiesKey job responsibilities- You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. - You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. - You will develop dashboards that provide insights into the health and state of the business, create analytics solutions to drive deep dives, and determine ways to measure impact. - You will provide insights and analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. - You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. - You will own the design, creation, and management of extremely large datasets. - You will be responsible to tune query performance against large and complex data sets. - You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices.About the teamAbout the teamThe Centralized Analytics and Data Engineering (CADE) team is a part of Amazon's Selling Partner Services' (SPS) Trustworthy Shopping Experience org. The team provides analytics and data engineering for organizations such as Brand Registry and Reporter experience, IP Protection and Perfect Order Experience. The team also develops BI tools to automate insight generation and data handling process. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Bachelor's degree or equivalent- Experience making business recommendations and influencing stakeholders ...

Come build the future of entertainment with us! Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video Global Operations (PVGO) is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold Prime Video’s Customer experience, Quality bar and metrics. PVGO plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts based out of USA, Japan, India, Spain, and Costa Rica; passionate about ensuring all our customers around the globe have access to the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them. We are looking for an analytical and results-oriented Business Analyst to help shape the future of Prime Video Global Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.As a Business Analyst, you will help develop analytic solutions to drive deep dives, provide insights into operational health, and develop key KPI's from scratch. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own creation and management of large datasets, reports, dashboards and data pipelines. You will interact with internal program, product owners and technical teams to gather requirements, structure scalable and data-oriented solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytics insights into concrete, actionable recommendations for business or product improvement. If this sounds exciting to you, please read on.Key job responsibilities- Work on data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.- Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.- Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.- Build and managing related key performance indicators (KPI's) to measure, control, and benchmark reporting processes.- Monitor existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.- Support cross-functional teams on the day-to-day execution of the existent program implementation.BASIC QUALIFICATIONS- 2+ years of business analyst, data analyst or similar role experience- 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 2+ years of business or financial analysis experience- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Intermediate skills using SQL- Experience making business recommendations and influencing stakeholders- Bachelor's degree or 4+ years of relevant professional experience ...

Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation. We are looking for a Business Analyst with a passion for using data to discover and solve real world problems in support of our counterfeit prevention program. You will enjoy working with one of the richest data sets in the world, state of the art technology, and the ability to see your insights drive the creation of real tools and features for our customers and thousands of Selling Partners participating in our Store on a regular basis. The perfect candidate will have passion and experience analyzing data and using that analysis to drive key insights and recommendations. As a business analyst you will also build reports and metrics, drive ad hoc analysis and communicate insights to key stakeholders. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. You will also work closely with our worldwide Program and Product Managers, and must keep up with knowledge of the organization's roadmap.Key job responsibilities• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.• Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.• Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.• Participate in strategic and tactical planning discussions. Preparing and delivering business reviews to the senior management team regarding progress and roadblocks.• Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with SQL- Demonstrated ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner.- Analytical mindset in breaking down complex problems, and a self-starter to get things done and deliver results.- Ability to exercise judgment when policies are not well-defined.- Ability to function effectively in a dynamic, fast-paced environment.- Demonstrated ability in handling strategic and confidential projects, data-analysis and report writing. ...

The Seller Insights and Planning team’s mission is to make FBA the best place for sellers to both thrive and delight customers. We achieve this through identifying opportunities to address seller pain points, optimizing our services to reduce seller effort, eliminating the defects that lead to seller costs, and orchestrating initiatives across business, technology and operations that simplify the seller experience.As a Business Analyst II, you use data analysis and business understanding to solve complex problems and drive decisions within projects aimed at enhancing WW FBA seller performance. You work tactically, learning to be strategic, handling projects based on stakeholder requests, and proactively identifying patterns to propose solutions. This role will require you to collaborate with stakeholders to define problems, set goals, and deliverables, and create short-term solutions, while managing roadblocks with limited guidance. This work will directly impact the development of strategic plans and initiatives aimed at improving seller operations, increasing sales, and enhancing customer satisfaction. Additionally, you will build reports and metrics, drive ad hoc analysis, and communicate insights to key stakeholders. Key job responsibilitiesBuild and maintain recurring metrics and reports for WW FBA Business. Monitor existing metrics as well as develop and propose new metrics, working with a variety of business stakeholders. Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions.Collect, analyze, and interpret large datasets related to WW FBA seller performance, customer feedback, and operational metrics. Identify trends, patterns, and insights to drive strategic decision-making and present findings to stakeholders. Build a deep understanding of the WW FBA Business objectives and operational processes. Use this knowledge to communicate findings clearly and concisely to stakeholders.Continuously look for ways to optimize business processes and workflows. Inform process owners of potential improvements and work collaboratively to implement changes.BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business analyst, data analyst or similar role experience- Experience making business recommendations and influencing stakeholders- Bachelor's degree or equivalent- Ability to transform data and metrics into visualizations and summaries.- Experience defining requirements to achieve complex business solutions ...

Do you want to help drive growth and engagement with one of Amazon’s most important businesses? Do you enjoy using data and analytics to deliver actionable insights that support critical business decisions?Amazon seeks an experienced business analyst to be a key member of the Sales Strategy and Operations team. This is an exciting opportunity to support and influence the strategy of Amazon retail, with a focus on delivering data and insights on business performance.As a Business Analyst, you will partner with Sales, marketing, finance, and analytical professionals to provide data and insights that influence and support critical business decisions. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. This role requires a self-starter with strong modeling skills, a keen attention to detail, and an ability to manage multiple projects across several stakeholders effectively. This role also has regular interaction with various businesses and requires strong interpersonal and communication skills.Key job responsibilities- Serve as the key business performance partner working directly with Sales, marketing, finance, and other stakeholders across US teams- Develop, launch, and optimize business performance mechanisms- Deliver data, analysis, insights, and recommendations to help shape Sales and marketing strategies- Lead business performance analysis and reporting, including preparation of weekly, monthly, and quarterly business reviews- Partner with Business, Sales , Marketing, and Finance leaders to provide data-driven insights and recommendations that influence business decisionsA day in the life- Working closely with Sales, finance leaders on analytical projects- Writing SQL queries and creating business intelligence reports.- Defining requirements and using data and metrics to draw business insights- Excel- SQL/PL SQL- QuickSight- ETLAbout the teamSales Strategy & Operations (SSO) team enables Account Reps (ARs) to be more productive, and recruitment processes to be more efficient and effective, while maximizing seller success and experience. SSO will enable the headline “sellers choose to invest more in Amazon because of the growth we enable through our Account Reps.” To deliver on this vision and effectively serve our customers (Account Reps and sellers).BASIC QUALIFICATIONS- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Do you want to help drive growth and engagement with one of Amazon’s most important businesses? Do you enjoy using data and analytics to deliver actionable insights that support critical business decisions?Amazon seeks an experienced business analyst to be a key member of the Lead Central Program and Operations (LCPO) Team. This is an exciting opportunity to support and influence global lead generation strategy, tech, and operations.As a Business Analyst, you will partner with Tech, Program, Operations, Sales, Marketing, Finance, and analytical professionals to provide data and insights that influence and support critical business decisions. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. This role requires a self-starter with strong modeling skills, a keen attention to detail, and an ability to manage multiple projects across several stakeholders effectively. This role also has regular interaction with various businesses and requires strong interpersonal and communication skills.Key job responsibilities* Serve as the key business performance partner working directly with Tech, Product, Sales, Program, and Operations across US teams* Develop, launch, and optimize business performance mechanisms* Deliver data, analysis, insights, and recommendations to help shape product development and rollout strategies* Lead business performance analysis and reporting, including preparation of weekly, monthly, and quarterly business reviews* Partner with Business, Sales , Marketing, and Finance leaders to provide data-driven insights and recommendations that influence business decisionsA day in the life* Working closely with product, tech, and operations leaders on analytical projects* Writing SQL queries and creating business intelligence reports.* Owning deep dives to answer business critical questions* Defining requirements and using data and metrics to draw business insights* Excel* SQL/PL SQL* QuickSight* ETLAbout the teamLead Central is a piece of technology used to generate leads at scale across Amazon. The LCPO team is the Program and Operations element of Lead Central. LCPO productinoalizes Lead Central, and in doing so generates learnings and feature recommendations that shape the future product roadmap of Lead Central. LCPO sits at the intersection Product, Tech, Sales, Operations, Marketing, and Program and therefore gets broad exposure to these business segments which keeps things interesting and provides ample growth opportunities for all on the team.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Advertising's Support Products & Services team is searching for a curious, detail-oriented Business Analyst (BA) to join a multi-faceted Business Intelligence team that serves a broad variety of product, program and engineering stakeholders. Key job responsibilitiesThe BA is ultimately responsible for ensuring their stakeholder teams can make fast and high quality decisions by providing the right data, in the right format, at the right time and in a sustainable way.Specific responsibilities include:• Collaborating with stakeholders to propose and implement new metrics or enhancements• Developing reports and dashboards to provide insights into advertiser support metrics and performance• Conducting root cause analysis on advertiser pain points and service issues• Supporting the rollout of initiatives and technologies, including AI-driven solutions• Assisting with maintenance and operational excellence • Documenting current processes and workflowsAbout the teamThe Support Products & Services (SP&S) team’s mission is to provide the right support and services at the right time to ensure advertisers can effectively grow their business through advertising. For Amazon's 1.8MM self-service advertisers, this includes providing education in their workflows and resolving issues they encounter with excellent contact center support.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Are you interested in building and scaling the Amazon Launchpad program to elevate new and innovative brands selling on the Amazon online store? Amazon Launchpad's mission is to support entrepreneurs by providing resources, expertise, and creative marketing to help showcase and deliver innovative products to our customers. If you live for these kinds of challenges, we've got the job for you!We are seeking a customer obsessed, data oriented Business Analyst to work on the Amazon Launchpad team. As a Business Analyst, you will help develop an analytic platform to drive deep dives, provide insights into the health and state of the Launchpad program. You will build dashboards and reports that support both retrospective and proactive reporting for the program. You will own the design, creation, and management of large datasets. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and performant data solutions, and gain a deep understanding of key datasets.Key job responsibilities* Design and execute analytical and reporting projects in collaboration with business teams, data engineering, finance, other business analysts and specialists.* Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format* Define the business problem and solution approach autonomously with limited guidance.* Proactively identify opportunity areas for deep dive investigations and future program development.* Analyze and validate data to ensure high data quality and reliable insights.* Write concise documents communicating results to stakeholders and visualize data to drive decision makingAbout the teamAmazon Launchpad's mission is to support entrepreneurs by providing resources, expertise and global support to help showcase and deliver innovative products from small businesses to millions of Amazon customers.Mentorship & Career GrowthWe have a vision for and commitment to your personal success. Whether your goals are to explore new concepts or take on bigger opportunities, we'll help you get there.BASIC QUALIFICATIONS- 3+ years of business analyst, data analyst or similar role experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Bachelor's degree in finance, data analytics, mathematics, statistics, engineering, or related technical or quantitative field ...

Amazon’s Global Risk Management & Claims team is seeking a highly skilled and detail-oriented Business Analyst with a robust background in economic theory, auto claims management, and data analytics. The ideal candidate will possess an in-depth understanding of insurance claims processes, a keen interest in economic principles, and proficiency in dissecting complex datasets. As a Business Analyst, you will play a pivotal role in extracting valuable insights from claims data, employing economic theories to evaluate risk factors, utilizing data metrics to optimize our claims management processes, and providing strategic recommendations to key stakeholders.Key job responsibilities- Partner with cross functional business teams to consult, develop and implement metrics, automated reporting/process solutions, and process improvements to meet business needs.- Apply economic theories and models to assess claims trends, evaluate risk factors, and predict future claim performance.- Conduct in-depth economic analyses to evaluate the financial impact of claims and recommend cost-effective strategies for claims resolution.- Utilize advanced data analytics techniques to evaluate large and complex claims datasets.- Generating actionable insights through the development of key performance metrics, dashboards and analytics.- Identify opportunities for process improvements and automation within the organization.A day in the lifeIn this role, the Business Analyst will partner with key stakeholders to dive deep into business challenges and loss trends, aiming to unearth crucial insights. The ideal candidate will cultivate partnerships across various business lines to gather business requirements, develop metrics and reporting, establish key performance indicators for third-party vendors, deliver actionable insights to mitigate financial and operational risks. This position demands an adaptable individual with exceptional analytical skills and strong business acumen. The ideal candidate is customer obsessed, both internally and externally, and will work back from the customer to meet business objectives.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of tax, finance or a related analytical field experience- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience in Casualty Insurance claims management. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud powering hundreds of thousands of businesses in hundreds of countries around the world. As part of the AWS Infrastructure organization, Data Center Planning and Delivery (DCPD) prepares for, plans, and builds the data centers that comprise the AWS cloud.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are seeking a highly skilled and motivated Business and Data Analyst in Seattle, WA to manage and solve business critical problems using requirements analysis, build data reports/ dashboards to deliver financial insights to the business. This role has direct impact on the day-to-day decision making of large-scale capacity delivery and financial programs.This role drives operational excellence, by: 1) deep diving critical financial insights and data, 2) identifying solutions to streamline current processes and visualizations, and 3) using knowledge of infrastructure projects and financial insights to advise or influence business decisions that have cross-region impact. You must be highly analytical and possess a strong passion for analytics and accountability, set high standards with a focus on superior business success you must also have a passion for process improvement and constantly looking for ways to work more efficiently. You will use your judgment, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders across multiple time zones, design solutions, remove blockers, and find creative ways to invent and simplify centralized solutions.Key job responsibilities• Design, develop, implement, test, document, and operate large-scale, high-volume, high-performance data structures for business intelligence analytics.• Implementing data structures using best practices in data modeling to provide on-line reporting and analysis using business intelligence tools and a logical abstraction layer against large, multi-dimensional datasets and multiple sources.• Gathering business and functional requirements and translating the gathered requirements into robust, scalable, operable solutions that work well within the overall data architecture.• Analyzing source data systems and driving best practices in source teams.• Analyzing large amounts of data, discovering and solving real world problems, and building metrics and business cases to help business teams to make decisions.• Participating in the full development life cycle, end-to-end, from design, implementation and testing, to documentation, delivery, support, and maintenance to produce comprehensive, usable dataset documentation and metadata.• Evaluating and making decisions around dataset implementations designed and proposed by peer data engineers. Identifying business process improvements from the data level.• Analyzing and evaluating business process, and through data driven insights proposing and implementing business process improvement.About the teamAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field- 4+ years of business analyst, data analyst or similar role experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- 4+ years of experience partnering with executive-level leaders to identifying and solving business issues ...

Are you looking for a role that allows you to shape the future of how sellers sell their products globally with Amazon? Do you like working in a start-up like environment with the opportunity to have a significant impact from day 1? Do you have an insatiable curiosity about why Amazon global stores operate as they do and how Amazon could optimize its global selling business? If so, then keep reading as this could be the role for you.Over 2MM active sellers in 22 countries (and growing) list their products for sale on the Amazon stores. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the earth’s largest selection and lowest prices. Key job responsibilitiesAs a Business Analyst on Listing Analytics team, you will be responsible for bringing data to the table, specifically seller anecdotes and business metrics. The ideal candidate thrives in working in large and complex data warehouse environments, has excellent verbal and written communication skills, is motivated by developing innovative and simplified solutions to solve complex analytical problems and is passionate about working with large data sets and bringing data together to answer business questions and drive change. These analyses and solutions will be fundamental to finding opportunities and creating new programs aimed at further growing on Amazon stores. In this role you will:• Engage with leadership and diversified customer groups to understand the needs and recommend business intelligence solutions.• Partner with engineering teams to define the data elements and data structures that the team should leverage to develop critical seller experience metrics.• Design, implement, and support platforms that provide business teams ad-hoc access to large datasets for self service deep dives (eg: data visualization tools for non-tech business users)• Interface with business customers, gather requirements and deliver complete reporting solutions.• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.• Participate in strategic & tactical planning discussions• Standardize data and report consumption across all customer groups.• Make recommendations for new metrics, techniques, and strategies to improve the operational and quality metrics.• Be connected and influential within the Amazon analytics community. Work with business intelligence engineer, data engineering, software development teams to enable the appropriate capture and storage of key data points.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Have a passion for food? The Pricing & Promotions Team is looking for a Business Analyst to join our team who has a passion for solving unique problems to help us drive world class research and analysis, and invent the future of grocery with our customers.Key job responsibilities- Design, develop and maintain dashboards for reporting business metrics to analyze the effectiveness of omnichannel price and promotions to inform the business strategy- Write high quality SQL code to retrieve and analyze pricing and promotions data, customer purchase behavior, customer insights data, and learn and understand a broad range of Amazon’s data resources and know how, when, and which to use and which not to use.- Convert data collected via SQL code and existing customer metric dashboards created by other Business Intelligence teams into insights including implications and recommendations that are specific and actionable across the business.- Communicate insights using data visualization and presentations to stakeholders.- Work on new and ambiguous business problems which have not been solved yet and offer the chance to innovate and apply novel approaches to tackle these problems.- Stay current on best practice in analytics methodologies and trends.About the teamThe pricing and promotion team is embedded within the larger category team responsible for the assortment and pricing decisions that drive profit and loss. We interact with an array of cross functional stakeholders including technology teams, grocery scientists and economists, marketing, customer insights, and other grocery partners across Amazon. We have strong bias for action and enjoy the nature of being a part of scaling startup within Amazon. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

The WW Selling Partner Services team's vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our mission (i.e., our roadmap to achieve that vision) is to enable the long-term success of our selling partners by providing the most trusted shopping and selling experience and by providing impactful solutions for accelerating our selling partners’ business growth. We are entrusted with preventing fraud and abuse, and we are guardians for all our customers. We are advocates and innovators who delight buying customers by enabling our selling partners to succeed. We deliver at massive scale through technology, science, and expert human judgment while continuing to think even bigger about the future. We do all of this while creating a team culture that we are proud of – one that builds fulfilling careers, is inclusive and gives back the community, and is fun to be a part of.The WW Selling Partner Service Central FP&A team has an immediate opening for a Business Analyst to support in driving insights into the biggest slice of the Amazon Stores business. The ideal candidate thrives in a fast-paced, global environment and has a passion for delivering best-in-class solutions. This role will work closely with technical and business teams, along with other various stakeholders. This role will support highly impactful, cross functional projects that have high visibility with leadership in the Finance organization.We are looking for a person who loves solving complex problems to drive analysis and insights to help our teams make meaningful business decisions. The person should have a detailed understanding of a business requirement or the ability to quickly get to the root cause of a particular business issue, and draft solutions to meet requirements or resolve the problems. You will analyze massive data sets, identify areas to improve, define metrics to measure and monitor programs, and work with different stakeholders to drive improvements over time. You will extract or mine information from our existing systems to create new analysis, and expose data from our group to wider teams in intuitive ways.Key job responsibilities• Transform data into actionable business information, and make it readily accessible to stakeholders• Use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format• Identify root causes, trends, and patterns and how they impact business• Perform data analytics working with large data sets using various tools and technologies • Partner with engineering teams to define the data elements and data structures that the team should audit for seller’s metrics• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions• Engage with leadership and diversified groups to understand the needs and recommend business intelligence solutions. Work with business intelligence engineers, data engineering, software development teams to enable the appropriate capture and storage of key data points• Make recommendations for new metrics, techniques, and strategies to improve finance, operational and quality metrics• Participate in strategic & financial planning discussions• Standardize data and report consumption across all customer groupsAbout the teamThe Central FP&A team for SPS acts as the hub for financial reporting and driving insights for leaders. We act as the go to source for centralized reporting, work between various regional team across the globe, and partner with the most senior leaders in the SPS and broader stores Org. We are always seeking to ask ourselves how to get better everyday and are open to all ideas in our drive to become best in class.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with SQL- Bachelor's degree in computer science, engineering, mathematics or equivalent ...

The Selling Partner Experience (SPX) organization strives to make Amazon the best place for Selling Partners to do business. The SPX Science team is building an AI-powered conversational assistant to transform the Selling Partner experience. The Selling Assistant is a trusted partner and a seasoned advisor that’s always available to enable our partners to thrive in Amazon’s stores. It takes away the cognitive load of selling on Amazon by providing a single interface to handle a diverse set of selling needs. The assistant always stays by the seller's side, talks to them in their language, enables them to capitalize on opportunities, and helps them accomplish their business goals with ease. It is powered by the cutting edge of Generative AI, going beyond a typical chatbot to provide a dynamic, personalized experience to sellers running real businesses, large and small.Do you want to join an innovative team of scientists, engineers, product and program managers who use state-of-the-art Generative AI and Machine Learning technologies to help Amazon create a delightful Selling Partner experience? Do you want to build solutions to real business problems by automatically understanding and addressing sellers’ challenges, needs and opportunities? Are you excited by the prospect of contributing to one of Amazon’s most strategic Generative AI initiatives? If yes, then you may be a great fit to join the Selling Partner Experience Science team (SPeXSci).Key job responsibilities* Produce written recommendations and insights for key stakeholders that will help shape effective strategies.* Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions* Simplify and automate reporting, audits, and other data activities; build solutions to have maximum scale and self-service ability by stakeholders.* Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers.* Solve complex and broad business problems with analytically derived solutions, applying appropriate analytical best practices.* Develop programs, methodologies, and reports for analyzing and presenting data.* Supporting cross-functional teams on day-to-day execution of projects and process improvements.* Effectively collaborate in a fast-paced environment with multiple teams in a large organization.About the teamSelling Partner Experience Science (SPeXSci) is a growing team of scientists, engineers and product leaders engaged in the research and development of the next generation of ML-driven technology to empower Amazon's Selling Partners to succeed. We draw from many science domains, from Natural Language Processing to Computer Vision to Optimization to Economics, to create solutions that seamlessly and automatically engage with Sellers, solve their problems, and help them grow. We are focused on building seller facing AI-powered tools using the latest science advancements to empower sellers to drive the growth of their business. We strive to radically simplify the seller experience, lowering the cognitive burden of selling on Amazon by making it easy to accomplish critical tasks such as launching new products, understanding and complying with Amazon’s policies and taking actions to grow their business.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon directly or through a network of direct and third-party sellers.Transparency is looking for an exceptional Business Analyst who loves solving complex problems to drive analysis and insights to help our teams make meaningful business decisions. The person should have a detailed understanding of a business requirement or the ability to quickly get to the root cause of a particular business issue, and draft solutions to meet requirements or resolve the root problems. You will work closely with program managers and product managers to analyze massive data sets, identify areas to improve, define metrics to measure and monitor programs, and most importantly work with different stakeholders to drive improvements over time. You will also work closely with internal teams to extract or mine information from our existing systems to create new analysis, and expose data from our group to wider teams in intuitive ways.Key job responsibilitiesAn ideal candidate for this role:· Will have relevant experience in data analytics working with large data sets using various tools and technologies· Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide· Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format· Will be passionate about finding root causes, trends, and patterns and how they impact business.· Will draw inferences and conclusions, create dashboards and visualizations of processed data· Will have business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately. Will be very comfortable juggling competing priorities and handling ambiguity. Will thrive in an agile and fast-paced environment on highly visible projects and initiativesA day in the lifeAs a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets.BASIC QUALIFICATIONS- Experience defining requirements and using data and metrics to draw business insights- 3+ years of tax, finance or a related analytical field experience- 3+ years of business or financial analysis experience- Experience with SQL- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Bachelor's degree or equivalent- Experience with Excel- Experience making business recommendations and influencing stakeholders ...

Job Location: Candidate can opt for Seattle, WA or Tempe, AZAre you interested in helping Amazon ensure that customers make great purchase decisions and enable the world's most recognized Brands using Amazon to have the best experience listing and selling their products? The Transparency team is seeking a skilled and experienced Business Analyst who is excited about translating vast and complex data sets into actionable insight and simple and actionable, and scalable solutions. To be successful in this role, you must have a high capacity for Learn and Be Curious, be comfortable dealing with ambiguity, be an effective communicator, and be organized. Our business moves rapidly, and it’s important to be able to adapt to the latest changes in the business, systems, tools, and techniques for extracting, processing, analyzing, modeling, and taking action on data. You will work directly with business stakeholders to define strategy and requirements, and then lead projects from design through delivery. This is a global role that will include interaction with brands, tech teams, business development, operational teams, and stakeholders across US, EU, CN, IN, JP and AU. As a Business Analyst on the Transparency PM team, you will focus on exciting and challenging problems, including:- Translate basic datasets into actionable insights - Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format- Influence and implement the team's approach to data - Guide and provide recommendations on focus areas and improvement opportunities for the business- Have in-depth knowledge of the data available and how to collect it; periodically identify more advanced methods of query optimization- Utilize basic data-manipulation tools and cross-check data to determine accuracy- Convert data to information through basic descriptions, aggregations, and pivots- Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks, flashes)- Share data with stakeholders to inform business decisions- Manage expectations; prioritize own workload and communicate statusAdvanced SQL and Excel are required. About the teamWe are a team of smart, hardworking and passionate PMs that like solving complex problems in a collaborative manner. BASIC QUALIFICATIONS- 3+ years of business or financial analysis experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience with SQL- Experience defining requirements and using data and metrics to draw business insights- 3+ years of business analyst, data analyst or similar role experience- Experience making business recommendations and influencing stakeholders ...

The Inventory Trust team within Selling partner Identity verification is responsible for the detecting and preventing bad actors and their inventory from reaching to our customers. We own different programs to stop bad actor inventory from coming into our FCs and reaching it our customers. We achieve this by using advanced analytics , ML Modeling, risk mining and working with partner teams. We are talented team of risk, program, product and data analytics experts.We are looking for passionate, innovative, organized, and results-oriented Business Analyst II to support on its analytics roadmap. The Business Analyst II is responsible for driving deep insights to economically disrupt bad actor activities. The person should have a detailed understanding of a business requirement or the ability to quickly get to the root cause of a particular business issue, and draft solutions to meet requirements or resolve the root problems. You will work closely with product managers, program managers, Risk/Operations managers and BIE/DE and scientists to analyze massive data sets, identify areas to improve, define metrics to measure and monitor programs, and most importantly work with different stakeholders to drive improvements over time. You will also work closely with internal business teams to extract or mine information from our existing systems to create new analysis, and expose data from our group to wider teams in intuitive ways. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...