Tech Business Developer II, IT Services

As the Tech Business Developer for On-Premise support, you play a critical role in ensuring the timely and cost-effective delivery of IT services by third-party vendors. Your responsibilities include overseeing outsourced engagements on a multinational scale, conducting audits for IT vending and AV meeting rooms, managing reverse hardware logistics, performing agile desk audits, and providing Tier-1 break fix on-site services for all offices within your regional territory. You serve as the primary point of contact for internal customers and vendors, playing a vital role in planning, reviewing, and supervising critical business services. Effective communication skills are crucial as you collaborate with internal partner teams, external vendor executives, and Amazon leadership. The ideal candidate can influence others without relying solely on formal authority. Given our diverse global stakeholders and widespread presence, it is essential to navigate egalitarian structures and foster active regional participation in decision-making. You also ensure that third-party partners have sufficient training, tools, and equipment for reporting and that these resources are regularly maintained and available. With your industry experience and knowledge of IT On-Premise Service, including On-site Infrastructure, Support, AV/Meeting rooms, Event Production, and IT Vending services, you foster collaboration across teams and contribute to the overall success of the organization


Key job responsibilities
Orchestrate the engagement and collaboration between IT departments and suppliers, as well as other internal operations teams.
• Enhance vendor participation by leveraging in-depth knowledge of Service Technologies and program opportunities.
• Demonstrate expertise in synthesizing data, identifying root causes, and devising actionable solutions to address challenges and enhance the overall customer experience.
• Lead the implementation, configuration, testing, training, and documentation activities across various projects.
• Define new processes and procedures for efficient operations.
• Play a key role in overall project management, including time estimation and resource scheduling.
• Oversee day-to-day performance of vendors including weekly status calls, monthly business reviews, and quarterly business reviews.
• Manage risk issue escalation and resolution.
• Demonstrate drive to execute projects both within and outside the Business Units.
• Review deliverables and assigned tasks to the team, ensuring on-time delivery with zero downtime and outstanding customer satisfaction.
• Establish and maintain agreements, ensuring compliance through metric development, analysis, and reporting.
• Drive corrective actions with partners through comprehensive reporting and training.
• Oversee onboarding of technicians, coordinate training sessions, and contribute to the development of documentation specific to ITS On-Premise.
• Manage purchase orders, reconcile invoices, and maintain finance records.

About the team
The On-Premise Desk Technology team, an integral part of IT Services On-Premise organization , is committed to supporting all Amazonians in corporate offices. We oversee the entire end-user computing experience by configuring client hardware—including laptops, monitors, docking stations, and peripherals—at locations around the globe.
Our mission is to create a seamless work environment that enhances productivity for all Amazon employees. By guaranteeing that all equipment is installed correctly and operates smoothly, we cultivate an efficient workspace.
Our dedication to exceptional IT services ensures that our customers benefit from the best possible conditions in the office.