Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship all while having fun. Our senior members enjoy one-on-one mentoring and thorough, but kind, design reviews.
Key job responsibilities
In this role, you will:
• Own the development and establishment of a research program focused on measuring customer experience outcomes (CXO) or Voice of the Customer, which provides thought leadership to product teams and the broader organization.
• Design and execute empirical research of medium to large scale that measures customer behavior and sentiment. Own the end-to-end analysis process including defining key business questions, recommending measures, data sources, methodology and study design, dataset creation, analysis execution, interpretation and presentation and publication of results.
• Triangulate insights with key top-of-funnel metrics (e.g. usage, customer engagement) and other datasets to develop regular ways to report on drivers of movement with recommended action items aligned to business goals.
• Own all communications to project members and stakeholders on progress, issues, and risks, provide pre and post launch communications to impacted teams. Communicate insights to non-scientific audiences in a compelling way.
• Work with UX Design and Product partners to establish Voice of the Customer success metrics and tools for tracking and developing ongoing program improvement plans to meet relevant business needs.
• Create long-term research roadmaps and opportunity frameworks that align to and inform product strategy and goals.
• Collaborate with UX designers, product managers, and engineering to evaluate prototypes, functional mockups, usability testing, A/B testing, etc.
• Build durable, scalable points-of-view and knowledge management tools that are leveraged within the Amazon FinTech Team and by other organizations across Amazon.
• Advocate for the right insights and prioritization of research – ensure the right research questions are being asked; educate the organization on opportunities revealed by your own research and that of others; create and execute against long-term research roadmaps and opportunity frameworks that align to and inform high-level business strategy and goals.
BASIC QUALIFICATIONS
- 5+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience
- PhD, or Master's degree and 5+ years of quantitative field research experience
- Broad experience designing and running a full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
- Demonstrated effectiveness in written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
- Ability to independently drive multiple concurrent projects in an agile environment.
- Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.
- Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
PREFERRED QUALIFICATIONS
- Experience converting research studies into tangible real-world changes
- Experience with discrete and continuous optimization methodologies and algorithms
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,300/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.