Financial Fraud team is looking for a strong Sr. program manager to re-shape next level customer experience on our stores. We expect the leader to define end to end program strategy, scope problems, design solutions with across stakeholders (ML, engineering, business, etc.). The role also requires skills to conduct complex data analysis, drive prioritization and alignment with stakeholders, deal with ambiguity, influence leaders and stakeholders across organizations at different levels.
Key job responsibilities
* Drive program strategy and define roadmaps to dis-incentivize financial fraud bad actors
* Drive end to end problem scoping, solution designing, implementation, and continuous improvement to deliver large scale high impact initiatives
* Partner with Science, Engineering, Economics, Business and Finance teams to align on input goals and deliver scalable solutions
* Drive product adoption with external stakeholders. Influence without authority.
* Set up mechanisms to track performance of customer returns metrics and goals, identify trends, measure the impact of initiatives, and define path to green or mitigation plans as needed
* Communicate effectively, both written and verbal, with audiences of all levels and geographies, including up to L10 leaders
* Continuously raises the bar on the quality of written communications across emails, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investments
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of data analysis experience
- 2+ years of leading large complex programs experience
- 2+ years of working cross functionally with tech teams experience
PREFERRED QUALIFICATIONS
- 4+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.