The ideal candidate is passionate about solving complex problems for customers. They can think big and thrive in a collaborative, fast-paced environment, and enjoy diving deep into both data and anecdotes to bring clarity to ambiguity. They are innovative, detail oriented, an effective communicator, and have a proven track record of delivering results by focusing on the most impactful work. They have a demonstrated history of success managing customer-facing technical products and have experience with a wide range of discovery mechanisms and techniques such as search, personalization, machine learning, browse and discovery, purchase flows, and demand generation. We further seek candidates that exercise judgement and apply frameworks to prioritize activities, building systems that scale across multiple surfaces and are familiar with A/B testing practices.
Responsibilities
• Lead the analysis of data and anecdotes to identify new opportunities aimed at improving customer discovery of digital and physical books
• Work backwards from customer problems, and translate ideas into great CX on behalf of our customers.
• Manage a roadmap and drive prioritization decisions; provide leadership to ensure that the business has the right prioritization
• Deliver high-impact product launches managing key risks, dependencies, and post-launch analysis
• Facilitate discussions regarding technical and architectural trade-offs in partnership with development teams
• Write detailed product requirement documents defining use cases, features, and success metrics
• Lead communication and stakeholder engagement, influence global teams and advocate for product vision up to senior executives
Key job responsibilities
The Senior Product Manager - Technical in this role will be expected to act as the owner for a suite of live and forthcoming features designed to improve a customer's ability to shop for books. They will to identify problems frustrating customers in our shopping experience today and develop and execute strategies to address those pain points, including user experience design and data-based evaluation techniques to ensure positive outcomes. Senior Product Managers - Technical within the Books org are expected to think across formats (i.e. both print and digital), surfaces (1P e-readers, Kindle iOS/Android apps, mobile and desktop browsers), business models (Kindle Unlimited, Prime Reading, Kindle Direct Publishing, etc.) and marketplaces (10+ unique countries) and in ways that scale across millions of unique titles.
A day in the life
Day to day activities include (1) working with design and development partners to conceptualize, implement, and test new customer experiences, (2) interpreting data to identify customer insights and making recommendations based on said data, (3) maintaining prioritized roadmaps of product development activities, (4) monitoring customer feedback for general satisfaction and emergent issues, (5) ensuring high quality in the customer experiences you own and the underlying data, (6) working with partner teams to present cohesive experiences with customers, (7) reporting on project status and risk identification and mitigation.
About the team
The Amazon Bookstore team owns the customer experience for browsing for, evaluating, and buying physical and digital books from a catalog of tens of millions of titles.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.