Senior Security Engineer, Customer Service Security Endpoint Security

Are you interested in defining the security strategy that enables World Wide Customer Service to securely interact with customers? In this role, you will help define this strategy at the hardware, operating system, device management levels.

As a Senior Security Engineer (SecEng) on the CS Security Endpoint Security team, you are expected to deliver projects and technologies that monitor the security posture of World Wide Customer Service’s (WWCS) endpoints that exist on its Operations network. As the first SecEng on the team, this individual is expected to be well rounded in security engineering best practices and to be able to seamlessly transition between common bodies of knowledge, such as network security, threat modeling and posture assessment, telemetry, data privacy, and application architecture security. The SecEng will deliver solutions that enable leadership to monitor, validate, and proactively configure the endpoints and network touchpoints, ensuring they maintain the confidentiality, integrity, and availability of the tools WWCS uses to solve customer defects.

Beyond leading these initiatives, the SecEng is expected to be a technical leader on the team and to act as an independent voice representing information security issues and use-cases in strategic planning and development. They must raise the security bar for our development efforts, and influence partner teams to also raise the security bar. The engineer must be able to convey security concepts to technical and non-technical audiences, including senior leadership. You will make security simpler by identifying and eliminating organizational bottlenecks, especially with identify and access management.

As endpoint security continues to evolve, this SecEng is expected to contribute directly to security product development, not only as an advisor but also as an engineer. They must be able to speak at a high level about security outcomes, as well as delivering code that contributes directly to security outcomes. You will actively mentor software engineers on the team in security best practices. You will help them to develop mental models and paved paths to implement software securely. You ensure the team is stronger because of your presence and contribute to a culture that does not require you to be present for every decision.

You will establish metrics and mechanisms that measure WWCS’s security posture, and must stay yp to date in emerging security threats and technologies. You will negotiate to resource security initiatives, especially if the team considers new security capabilities (e.g., a bespoke Endpoint Detection and Response tool for our bespoke operating system). You will work independently and make make autonomous decisions, continually driving solutions forward and escalating for support on an as needed basis.


Key job responsibilities
Identify obersvability gaps in current CSOS deployment, inclusive of network performance, security posture, and data required to support security; develop security strategy for next generation of CS Devices; Lead the security strategy for the the Data Loss Prevention program, with plans to evolve the platform into an EDR.

About the team
We are a cross functional team based out of both Seattle and Toronto, with regular visibility into multiple VPs across Amazon. We manage a bespoke hardware supply chain, develop our own operating system, and develop client management software.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.