This role sits within the Trustworthy Shopping Experience (TSE) team, where we are responsible for creating a trustworthy shopping experience across Amazon stores worldwide. Our vision is to guarantee customers a worry-free shopping experience by earning their trust that the products they buy are safe, authentic, and compliant with regulations and policy. We want our customers to have confidence that Amazon stands behind every product, and will make it right in the rare chance anything goes wrong.
TSE is comprised of two main business verticals with three shared services teams - This role sits within one of the two main business verticals, named Regulatory Intelligence, Safety and Compliance (RISC). RISC enable Selling Partners to offer their broadest selection of safe and compliant products to our customers. We also interpret regulations, create policies, setup automated controls, and build products to make it easier for Selling Partners to be compliant, and to educate consumers so they make informed safe purchases.
Within RISC, this role will specfically sit within the Buyer Safety Experience (BSX), where the successful candidate will own the end-to-end execution for continuous improvement projects within the WW Product Recalls & post-purchase experiences. The sucessful candidate will become a critical pivot between WW program, WW product & WW engineering teams, helping to build out a long-term vision, roadmap and lower level user-requirements to solve the toughest problems we face in this area of the business. The sucesseful candidate will be able to comfortable balance risk with speed and be able to lead cross-org teams independtly, towards the same end vision.
Key job responsibilities
- Defining, owning and executing end-to-end projects independently, with a heavy tech component
- Building out 1 year, 3 year & 5 year roadmap to achieve key business goals
- Expert in garnering consensus amongst different business stakeholders, spanning across different regions, to ensure alignment on key topics & projects within area of responsibility
- Able to work with Product & Engineering teams to build out solutions to solve tough business problems
- Comfortable in navigating through ambiguity independently & driving towards the correct end solution
- Leveraging critical thinking to challenge the status quo and drive improvements within the area of responsibility
- Clear, precise, and regular communication with key stakeholders, including senior leadership
- Able to exercise high judgement to take informed decisions, without having perfect data
A day in the life
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
About the team
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.