Senior Program Manager, Payment Acceptance & Experience Cost to Serve

The Amazon Payment Acceptance & Experience Team is responsible for how Amazon’s customers pay on Amazon’s sites and through Amazon’s services around the globe. You will work with the biggest players in the payments industry to deliver best-in-class customer payment experiences while driving change in the industry.

You will use your experience to create and maintain our issuing banks outreach program. You will coordinate a team of product managers and account managers to track the outreach and enable to scale it. You will create a scorecard of metrics to follow with the team and contribute to driving the team priorities, deliver pitches, FAQs, standard processes that are relevant for the program.

Key job responsibilities
Oversee the end-to-end execution of the payments trust program by coordinating with key stakeholders across teams. Design and implement fraud detection policies, prevention procedures, and response controls for payment abuse incidents.

Direct the integration of fraud detection technologies with existing systems while maintaining operational efficiency. Manage program resources, timelines, and budgets to ensure cost-effective delivery. Set up monitoring protocols, evaluate system performance, and establish incident response frameworks to strengthen payment security measures.

Lead cross-functional initiatives involving Product, Engineering, and Buyer Risk Prevention teams. Conduct in-depth investigations into payment issues, preparing concise summaries and actionable recommendations for leadership. Oversee program execution, balancing cost-effectiveness with operational goals. Escalate critical findings promptly to appropriate stakeholders.

Act as subject matter expert on payment trust by developing training modules and establishing investigative best practices. Design and optimize monitoring systems with SOPs for incident detection and response. Evaluate, select, and implement fraud detection technologies that integrate with existing infrastructure.

Drive continuous improvement by monitoring program effectiveness, identifying areas for optimization, and implementing enhancements to strengthen fraud and abuse prevention strategies.

Develop comprehensive business reports, metrics, and presentations, highlighting successes, challenges, and areas for improvement.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!