Amazon's Perfect Order Experience (POE) team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.
Key job responsibilities
We are looking for a Senior Investigations Specialist to join the POE program. This individual will be required to validate, review and deep dive investigations and products, to ensure that customers receive authentic and safe products in the condition they expected, ensuring a trusted shopping experience on Amazon. The right person for this role is someone with strong judgment, Ownership, Bias for Action, and attention to detail - someone who can deliver results in a fast-paced, highly ambiguous environment and identify and drive long-term solutions.
The Senior Investigations Specialist will work in partnership with Product Management and business teams to gather requirements to implement proactive measures and work on a feedback loop to continuously improve accuracy, both through decision quality and business continuity. This person will play a key role in identifying stake-holder concerns, identifying defects, pulling data, analyzing trends and providing the best solution and way forward. Being able to identify patterns in defects, ability to deep dive sellers, handle escalations and an eye for detail will make you successful at this job.
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
BASIC QUALIFICATIONS
- Bachelor’s Degree or equivalent industry experience
- 3+ years of experience in data-driven business operations processes
- Ability to analyze and identify patterns in large data sets;
- Decision making skills based on given guidelines.
- Knowledge and experience in internet navigation and research – finding specific information about various product categories is required.
- Strong attention to detail
- Ability to deep dive data sets, product conditions and root cause key defects, providing a way forward
PREFERRED QUALIFICATIONS
- Experience in fraud and risk investigations and/or product authentication
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,000/year in our lowest geographic market up to $70,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.